Private & Imaging Services Coordinator

Private & Imaging Services Coordinator

Thorpe Park Head Office, Leeds (occasional travel to other sites)

Permanent | Full-time | Monday-Friday, 09:00-17:00

£13.50 - £14.00 per hour (DOE)

An exciting opportunity to join a growing private healthcare provider.

We're looking for a sales-focused Private & Imaging Services Coordinator to turn patient enquiries into bookings and deliver an exceptional patient experience.

This is a growth role in an expanding private healthcare setting, combining patient-centric service with measurable sales and utilisation impact.

What you'll do

• Convert inbound enquiries (web, phone, clinical referrals, webchat) into confirmed bookings.
• Provide clear, accurate information on services, pricing, and preparation requirements.
• Manage all enquiry channels within agreed SLAs.
• Complete booking processes, confirmations, and onward referrals.
• Maintain accurate records in CRM and booking systems, ensuring GDPR compliance.
• Share insights and feedback to improve scripts, FAQs, and patient communications.

What success looks like

• Strong enquiry-to-booking conversion rate.
• Fast, professional response times.
• High appointment utilisation and minimal cancellations.
• Accurate data entry and excellent service quality.

About you

Proven experience in a sales or contact-centre role with booking/conversion targets.

Confident communicator - both on the phone and in writing.

Organised and efficient in a fast-paced environment.

Comfortable using CRM, booking tools, and Microsoft 365.

Detail-oriented, GDPR-aware, and customer-focused.

Desirable: Experience in private healthcare or diagnostic imaging, knowledge of RIS systems, and understanding of self-pay or insured patient journeys.

The essentials

• £13.50 - £14.00 per hour (depending on experience)
• 37.5 hours per week, Monday-Friday (09:00-17:00)
• 25 days' holiday + bank holidays (35 total)
• Benefits include Blue Light Card access, Cycle to Work scheme, and wellbeing initiatives
• Right to Work in the UK required
• Employment references (minimum 2) and DBS check may apply

If this sounds like yourself please apply and I will be in touch to discuss!