Job Description
Leading on TA complaints and members enquiries Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation
Working closely with our team of property inspectors to drive up the quality of temporary accommodation P
roviding excellent customer service to our residents
Educated to degree level standard or equivalent or demonstrable suitable experience.
To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation.
To have a good practical understanding of allocation and maximisation of housing resources.
To have a good and practical knowledge of property standards, health and safety issues, regulations and legislative requirements including local policies and beet practice.
Broad knowledge of contract/performance monitoring - preferably within a public sector context.
Understanding of the Council's policy of Valuing Diversity.
Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment.
Experience of working on own initiative as well as within a team environment, prioritising and successfully managing a personal caseload of work and achieving performance targets and meeting departmental objectives.
Accommodation Officer Accommodation Officer Accommodation Officer Accommodation Officer
