User Researcher

Role: User Researcher

Location: Newcastle (2 days per week on-site)Duration: 6 monthsRate: Inside IR35Clearance: Must be eligible to work in roles requiring Security Clearance

About the Role

We're seeking an experienced User Researcher to join a major central government programme focused on delivering user-centred digital services. You'll work closely with multidisciplinary teams to ensure design and delivery decisions are grounded in a deep understanding of user needs.

This role is ideal for someone who thrives in collaborative, agile environments and has proven experience conducting research within central government or other large, complex organisations.

• Plan, design, and conduct user research using a range of qualitative and quantitative methods

• Collaborate with designers, product managers, and developers to inform service design decisions

• Analyse and present research findings in clear, actionable ways for different audiences

• Champion user needs and accessibility best practices across the team

• Contribute to continuous improvement of research practices and standards

• Proven experience as a User Researcher within central government or large-scale public sector programmes

• Strong understanding of user-centred design principles and agile delivery environments

• Experience with a range of research methods (e.g., interviews, usability testing, surveys, field research)

• Ability to communicate findings clearly and influence decision-making

• Knowledge of accessibility, inclusion, and digital service standards

• Excellent stakeholder management and facilitation skills