Credit Controller

Job Description Income Recovery Assistant / Credit Controller - 6 month contract
Duties
1 Manage a portfolio of low-level (under £1000) tenant arrears accounts.
2 Action arrear accounts on a daily basis, sending letters, making phone calls, sending emails
3 Progress arrears cases through the income recovery process (for example reminders, Letter 1, Letter 2).
4 Take payments via online payment portal
5 Set up direct debits
6 Work alongside 2 x Income Recovery Officers, escalating cases where appropriate
Ideal candidate
1 Experience of using Civica CX, specifically the arrears module
2 Understanding of local authority and housing debt recovery processes
3 Office based 2-3 days per week (Littlehampton, West Sussex)
4 Available immediately
The contract