Job Description
6 month fixed term contract role for a Customer Services Advisor near Clifton Triangle-100% OFFICE
What you'll need to succeed
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF
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Your new company
Company based near Clifton Triangle are looking for the right person for a 6 month contract
Your new role
Ready to step into a role where your calm under pressure, problem-solving prowess, and people-first mindset truly shine? We're on the hunt for a Customer Service Coordinator who's not just great at ticking boxes-but thrives on creating exceptional customer journeys. What you'll be doing:
- Managing customer queries via email and phone with speed and empathy.
- Coordinating with the business to ensure timely resolutions to customer queries.
- Tracking works and pushing for completion within 28 days.
- Keeping systems updated and KPIs on point.
- Collaborating across departments to deliver seamless service.
What you'll need to succeed
- Experience in a fast-paced, customer-focused environment.
- A cool head when handling complaints and tricky situations.
- Strong Microsoft Office skills-Excel, Outlook, the works.
- Planning, organisation, and decision-making skills that keep things moving.
- A tactful, assertive, and empathetic approach to customer care.
- Team spirit and top-notch communication.
- Up to 39 days of annual leave (yes, really!) including bank holidays (pro rata for length of contract)
- A pension scheme that works harder for you.
- Modern office to work in.
- Great team to work with.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF
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About Hays