Service Advisor

Service Advisor

Location: Bristol BS4 3QB

Salary: £29,120 pa OTE £34,944 pa

Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)

Are you passionate about providing an outstanding level of customer service? We re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team.

What you ll be doing

• Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
• Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
• Liaising with Technicians, keeping customers informed of their vehicle s progress throughout the day and gaining authority for extra work and invoicing

What we re looking for

• Previous experience in a Service Advisor role
• Strong communication skills with the ability to build rapport with customers
• Ability to deliver an outstanding customer experience
• Highly organised with excellent time management skills
• Experience of upselling products and services
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

What you ll bring

• Extensive customer service experience
• Confident dealing with people
• Assertive and able to handle difficult situations
• Resilient
• Excellent communication skills
• Good mechanical awareness and understanding of cars and parts
• Computer literate including Microsoft Office

Why join us?

• Basic salary of £29,120 pa OTE £34,944 pa
• 25 days annual leave plus Bank Holidays
• Pension scheme with life insurance
• Family-friendly policies
• Discounted gym membership to support your wellbeing
• Learning and development opportunities
• Clear pathways to progress your career

At our core, we live by our values: we re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow and we re looking for someone who shares them.