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4Leisure Recruitment
Duty Manager - Nine Elms
4Leisure Recruitment
Duty Manager - Luxury Residential Club We are looking for a passionate Duty Manager Personal Trainer and/or Lifeguard for a role around the Battersea area. If you're a qualified Fitness Instructor eager to develop your career in high-end leisure management, this could be the perfect role for you! About the Role As a Duty Manager, you'll be the first point of contact for residents, guests, and contr click apply for full job details
Apr 23, 2026
Full time
Duty Manager - Luxury Residential Club We are looking for a passionate Duty Manager Personal Trainer and/or Lifeguard for a role around the Battersea area. If you're a qualified Fitness Instructor eager to develop your career in high-end leisure management, this could be the perfect role for you! About the Role As a Duty Manager, you'll be the first point of contact for residents, guests, and contr click apply for full job details
Evlo
Financial Support Supervisor
Evlo
We're looking for an experienced Financial Support Supervisor to join our Collections & Recoveries function, leading and coordinating a team of Collectors/Financial Support Consultants. This role is central to ensuring exceptional customer outcomes, robust regulatory compliance, and strong commercial performance across the full collections lifecycle. You will hold clear accountability for arrears performance and the quality of customer interactions, driving how we engage customers, identify vulnerability, apply forbearance, and deliver sustainable solutions. At Evlo, we're proud to be a market leader in consumer finance with over 15 years of success. As the 5-time winner of the MoneyFacts Best Non-Mainstream Lender, we offer a dynamic environment, exciting career growth, and a superb benefits package. We're committed to creating an inclusive, supportive workplace where our colleagues can thrive. The Role You will lead a team of Collectors/Financial Support Consultants while working in close partnership with Regional Managers and Branch Managers. Your influence will shape how each region manages delinquency, applies lending standards, and improves customer outcomes. This partnership model ensures: Collections decisions are informed by real customer context and branch-level lending practices Lending strategies evolve through insights gained from collections performance Colleagues maintain competence and apply call frameworks consistently You'll act as a subject matter expert, providing insight, challenge, and feedback on arrears performance and feeding key learnings back into the lending cycle. While branch leaders retain operational accountability, you will work collaboratively to: Align collections resource with delinquency trends Identify and address emerging risks early Improve outcomes through earlier intervention and tailored forbearance Lead end-to-end delivery of regional/divisional improvement plans Ultimately, you ensure our teams remain competent, compliant, and effective-driving strong impairment control and customer-focused performance. Key Responsibilities Leadership & Team Management Lead, motivate, and develop a high-performing team of Collectors/Financial Support Consultants. Set clear objectives, monitor performance, and take corrective action when needed. Deliver regular coaching to strengthen capability across the full collections journey, including forbearance and vulnerability. Oversee real-time planning, capacity management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Collections Lifecycle & Operational Excellence Oversee collections activity from early arrears to long-term delinquency and recoveries. Ensure compliant and consistent application of affordability assessments, forbearance options, and vulnerability frameworks. Drive operational efficiency and maintain process discipline across the team. Lead continuous improvement initiatives to enhance productivity, decision-making, and customer experience. Portfolio & Performance Management Jointly accountable (with Network leadership) for portfolio health, arrears, cure rates, and customer outcomes. Own the quality of customer interactions and ensure sustainable, fair solutions. Monitor and deliver KPIs across collections, quality, and treatment. Use data and insight to identify trends, risks, and opportunities for improvement across both the collections team and branch network. Business Partnering Act as a strategic partner to Regional and Branch Managers to deliver strong, sustainable portfolio performance. Provide structured feedback on lending quality and customer outcomes based on arrears data and collections insight. Create a meaningful two-way feedback loop between lending and collections. Work collaboratively with Compliance, QA, and Operations to maintain strong governance and consistent standards. Customer Experience & Vulnerability Champion a customer-centric culture built on honesty, empathy, and sustainability. Ensure vulnerable customers are identified early and supported appropriately. Provide oversight on complex or high-risk cases. Compliance & Governance Ensure full compliance with FCA regulations, Consumer Duty, SMCR, and internal policies. Embed Treating Customers Fairly (TCF) in all activity. Identify, manage, and mitigate operational and portfolio risks. About You You will bring: 2-5 years' experience in collections within financial services Proven track record of strong personal collections performance Strong leadership ability Deep understanding of FCA regulation, Consumer Duty, and vulnerability Expertise in unsecured consumer credit and portfolio management Excellent communication skills and a passion for strong customer outcomes Ability to analyse performance data and insights into actionable improvements Demonstrable understanding of working with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes. Strong understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF). Ability to regularly travel across division Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Apr 23, 2026
Full time
We're looking for an experienced Financial Support Supervisor to join our Collections & Recoveries function, leading and coordinating a team of Collectors/Financial Support Consultants. This role is central to ensuring exceptional customer outcomes, robust regulatory compliance, and strong commercial performance across the full collections lifecycle. You will hold clear accountability for arrears performance and the quality of customer interactions, driving how we engage customers, identify vulnerability, apply forbearance, and deliver sustainable solutions. At Evlo, we're proud to be a market leader in consumer finance with over 15 years of success. As the 5-time winner of the MoneyFacts Best Non-Mainstream Lender, we offer a dynamic environment, exciting career growth, and a superb benefits package. We're committed to creating an inclusive, supportive workplace where our colleagues can thrive. The Role You will lead a team of Collectors/Financial Support Consultants while working in close partnership with Regional Managers and Branch Managers. Your influence will shape how each region manages delinquency, applies lending standards, and improves customer outcomes. This partnership model ensures: Collections decisions are informed by real customer context and branch-level lending practices Lending strategies evolve through insights gained from collections performance Colleagues maintain competence and apply call frameworks consistently You'll act as a subject matter expert, providing insight, challenge, and feedback on arrears performance and feeding key learnings back into the lending cycle. While branch leaders retain operational accountability, you will work collaboratively to: Align collections resource with delinquency trends Identify and address emerging risks early Improve outcomes through earlier intervention and tailored forbearance Lead end-to-end delivery of regional/divisional improvement plans Ultimately, you ensure our teams remain competent, compliant, and effective-driving strong impairment control and customer-focused performance. Key Responsibilities Leadership & Team Management Lead, motivate, and develop a high-performing team of Collectors/Financial Support Consultants. Set clear objectives, monitor performance, and take corrective action when needed. Deliver regular coaching to strengthen capability across the full collections journey, including forbearance and vulnerability. Oversee real-time planning, capacity management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Collections Lifecycle & Operational Excellence Oversee collections activity from early arrears to long-term delinquency and recoveries. Ensure compliant and consistent application of affordability assessments, forbearance options, and vulnerability frameworks. Drive operational efficiency and maintain process discipline across the team. Lead continuous improvement initiatives to enhance productivity, decision-making, and customer experience. Portfolio & Performance Management Jointly accountable (with Network leadership) for portfolio health, arrears, cure rates, and customer outcomes. Own the quality of customer interactions and ensure sustainable, fair solutions. Monitor and deliver KPIs across collections, quality, and treatment. Use data and insight to identify trends, risks, and opportunities for improvement across both the collections team and branch network. Business Partnering Act as a strategic partner to Regional and Branch Managers to deliver strong, sustainable portfolio performance. Provide structured feedback on lending quality and customer outcomes based on arrears data and collections insight. Create a meaningful two-way feedback loop between lending and collections. Work collaboratively with Compliance, QA, and Operations to maintain strong governance and consistent standards. Customer Experience & Vulnerability Champion a customer-centric culture built on honesty, empathy, and sustainability. Ensure vulnerable customers are identified early and supported appropriately. Provide oversight on complex or high-risk cases. Compliance & Governance Ensure full compliance with FCA regulations, Consumer Duty, SMCR, and internal policies. Embed Treating Customers Fairly (TCF) in all activity. Identify, manage, and mitigate operational and portfolio risks. About You You will bring: 2-5 years' experience in collections within financial services Proven track record of strong personal collections performance Strong leadership ability Deep understanding of FCA regulation, Consumer Duty, and vulnerability Expertise in unsecured consumer credit and portfolio management Excellent communication skills and a passion for strong customer outcomes Ability to analyse performance data and insights into actionable improvements Demonstrable understanding of working with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes. Strong understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF). Ability to regularly travel across division Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Futura Design
Vehicle Technician
Futura Design Gaydon, Warwickshire
Our OEM Client based in Gaydon, is searching for a Vehicle Technician to join their team, Inside IR35. This is a contract position with a proposed end date of 31st July 2027. Umbrella Pay Rate: £31.84 per hour. What to expect: We re seeking a Vehicle Technician to join our Field Evaluation Unit (FEU) Operations team a vital part of the launch process. The FEU Operations team runs a of pre-production vehicles using real-world customer duty cycles to support programme readiness. Your role will be to ensure that these vehicles are updated and maintained to the highest standard. You will be responsible for the inspection and preparation of prototype vehicles ready for user evaluation, and subsequent electrical and mechanical rectification, maintenance and updating of the vehicles. The role includes investigating the root cause of issues raised by the users during the evaluation process in conjunction with the Launch & Engineering teams. Responsibilities: Completion of Work Requests (OUV/FMS Jobcards including Initial Vehicle Inspections (IVI s) in a timely manner and to the required quality standard. Identification and accurate description of major / minor build and quality issues found during vehicle inspections and drive assessments. Understanding and accurate application of all workshop procedures including Safety procedures. Assembly / replacement / repair of electrical & mechanical systems and components as applicable. Diagnose / trace faults, rectify and validate issues. Read and interpret harness drawings / repair instructions (Topix) and liaise with engineering departments. Take responsibility for Health, Safety and Wellbeing of self and others. Ensure quality of own work is maintained at all times. Adhere to company-wide and site-specific policies and procedures. Undertake any other work as directed by their line manager in connection with their job as may be requested. Essential Personal Profile Required: A good team player who is able to work to predefined procedures. An individual with the ability to prioritise their workload. An individual with the ability to make timely decisions in line with agreed procedures and escalate as appropriate. Good literacy skills, able to write / describe technical issues accurately and in detail. An individual with a customer focused approach. A good communicator with the ability to communicate complex ideas. An effective team player, actively develops and supports team members. Desirable Personal Profile Requested: Resilient and enthusiastic, an individual able to deliver results under pressure.
Apr 23, 2026
Contractor
Our OEM Client based in Gaydon, is searching for a Vehicle Technician to join their team, Inside IR35. This is a contract position with a proposed end date of 31st July 2027. Umbrella Pay Rate: £31.84 per hour. What to expect: We re seeking a Vehicle Technician to join our Field Evaluation Unit (FEU) Operations team a vital part of the launch process. The FEU Operations team runs a of pre-production vehicles using real-world customer duty cycles to support programme readiness. Your role will be to ensure that these vehicles are updated and maintained to the highest standard. You will be responsible for the inspection and preparation of prototype vehicles ready for user evaluation, and subsequent electrical and mechanical rectification, maintenance and updating of the vehicles. The role includes investigating the root cause of issues raised by the users during the evaluation process in conjunction with the Launch & Engineering teams. Responsibilities: Completion of Work Requests (OUV/FMS Jobcards including Initial Vehicle Inspections (IVI s) in a timely manner and to the required quality standard. Identification and accurate description of major / minor build and quality issues found during vehicle inspections and drive assessments. Understanding and accurate application of all workshop procedures including Safety procedures. Assembly / replacement / repair of electrical & mechanical systems and components as applicable. Diagnose / trace faults, rectify and validate issues. Read and interpret harness drawings / repair instructions (Topix) and liaise with engineering departments. Take responsibility for Health, Safety and Wellbeing of self and others. Ensure quality of own work is maintained at all times. Adhere to company-wide and site-specific policies and procedures. Undertake any other work as directed by their line manager in connection with their job as may be requested. Essential Personal Profile Required: A good team player who is able to work to predefined procedures. An individual with the ability to prioritise their workload. An individual with the ability to make timely decisions in line with agreed procedures and escalate as appropriate. Good literacy skills, able to write / describe technical issues accurately and in detail. An individual with a customer focused approach. A good communicator with the ability to communicate complex ideas. An effective team player, actively develops and supports team members. Desirable Personal Profile Requested: Resilient and enthusiastic, an individual able to deliver results under pressure.
Lifeguard
Wiltshire Wootton Bassett, Wiltshire
Overview Leisure Services - Inspiring Members to Live Active Lives Are you a skilled swimmer and sports enthusiast? Your new career may be just a splash away! If you're considering lifeguarding, our comprehensive training programs can open doors to management roles, NVQ apprenticeships and skill development opportunities. Responsibilities Lifeguards who are available on an ad-hoc basis covering existing staff absences. Play a crucial role in ensuring member safety and well-being. Qualifications UK recognised pool lifeguard qualification and an understanding of relevant health and safety legislation. Salary and hours Salary: £25,185 - £25,989 Per annum (Plus 10% unsocial hours plussage) Hours per week: 37 hours Additional information This role may be subject to certain successful security checks; please see the role description for more information. Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. We are committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect. For more details, contact the Duty Manager via email.
Apr 23, 2026
Full time
Overview Leisure Services - Inspiring Members to Live Active Lives Are you a skilled swimmer and sports enthusiast? Your new career may be just a splash away! If you're considering lifeguarding, our comprehensive training programs can open doors to management roles, NVQ apprenticeships and skill development opportunities. Responsibilities Lifeguards who are available on an ad-hoc basis covering existing staff absences. Play a crucial role in ensuring member safety and well-being. Qualifications UK recognised pool lifeguard qualification and an understanding of relevant health and safety legislation. Salary and hours Salary: £25,185 - £25,989 Per annum (Plus 10% unsocial hours plussage) Hours per week: 37 hours Additional information This role may be subject to certain successful security checks; please see the role description for more information. Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. We are committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect. For more details, contact the Duty Manager via email.
Briggs Marine
Assistant Operations Manager
Briggs Marine
The Company Since the 1970 s the Briggs Group have grown to become one of the market leaders in the marine and environmental services industry, currently employing around 800 dedicated members of staff. Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition. Our core values support the Company s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process, shaping the Company s culture for future success. The Role To assist the Operations Manager in the efficient and effective management of the contract with regard to HSEQ, Operations, budget responsibilities and business development. Responsible for leading a team of people which involves both engagement and development through the Company Values, Behaviours and Performance Framework Principal Responsibilities • Devise, implement and review operational processes and procedures to meet Company and Customer standards • Ensure an up-to-date maintenance programme is in place where appropriate • Liaise with Central support and technical teams where appropriate • Manage, with Duty managers, staff rostering and leave management • Recruit, retain and develop staff within the Performance Management Framework • Regularly engage with staff and ensure good communication of change, goals and expectations, utilising all methods available • Understand your customers business in order to develop innovative approaches to meet customer demand and identify opportunities Required Skills/Knowledge • Detailed knowledge of marine environment • Demonstrate experience in people management, development and organisation • Able to be composed, professional and show resilience when under pressure • Good time management. • Basic IT skills in Word and Excel would be an advantage. • Ability to work on own initiative and as part of a team. • Good communication skills. What's in it for you We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more as well as opportunities for on-the-job training and career progression within a stable environment. As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining. Next Steps You must be able to provide relevant documentation confirming that you have the right to work in the UK. Please be advised that all employees may be required to undergo security vetting at any point during their employment with Briggs Marine. Data will be processed through Serco who are our FSC vetting partner and their privacy statement can be found at Privacy Policy - Serco As a Disability Confident employer, we are committed to fair and inclusive recruitment. All disabled candidates who meet the minimum essential requirements for this role will be offered an interview.
Apr 23, 2026
Full time
The Company Since the 1970 s the Briggs Group have grown to become one of the market leaders in the marine and environmental services industry, currently employing around 800 dedicated members of staff. Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition. Our core values support the Company s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process, shaping the Company s culture for future success. The Role To assist the Operations Manager in the efficient and effective management of the contract with regard to HSEQ, Operations, budget responsibilities and business development. Responsible for leading a team of people which involves both engagement and development through the Company Values, Behaviours and Performance Framework Principal Responsibilities • Devise, implement and review operational processes and procedures to meet Company and Customer standards • Ensure an up-to-date maintenance programme is in place where appropriate • Liaise with Central support and technical teams where appropriate • Manage, with Duty managers, staff rostering and leave management • Recruit, retain and develop staff within the Performance Management Framework • Regularly engage with staff and ensure good communication of change, goals and expectations, utilising all methods available • Understand your customers business in order to develop innovative approaches to meet customer demand and identify opportunities Required Skills/Knowledge • Detailed knowledge of marine environment • Demonstrate experience in people management, development and organisation • Able to be composed, professional and show resilience when under pressure • Good time management. • Basic IT skills in Word and Excel would be an advantage. • Ability to work on own initiative and as part of a team. • Good communication skills. What's in it for you We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more as well as opportunities for on-the-job training and career progression within a stable environment. As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining. Next Steps You must be able to provide relevant documentation confirming that you have the right to work in the UK. Please be advised that all employees may be required to undergo security vetting at any point during their employment with Briggs Marine. Data will be processed through Serco who are our FSC vetting partner and their privacy statement can be found at Privacy Policy - Serco As a Disability Confident employer, we are committed to fair and inclusive recruitment. All disabled candidates who meet the minimum essential requirements for this role will be offered an interview.
PLATINUM RECRUITMENT CONSULTANCY LIMITED
Director of Operations
PLATINUM RECRUITMENT CONSULTANCY LIMITED Chippenham, Wiltshire
Role: Director of Operations Location: Chippenham Employer: Private Members' Golf Club Salary: £60,000 - £65,000 + Performance Bonus Platinum Recruitment is proud to support one of the region's most progressive Private Members' Clubs in their search for a Director of Operations . Following a period of substantial growth in golf operations, the Club is now seeking a commercially minded, hands-on leader to professionalise and elevate the administration, hospitality, and business functions of the estate. Working alongside the Director of Golf, you will be a key figure in safeguarding the long-term success and cultural heritage of this prestigious venue. What's in it for you? Competitive Salary: £60,000 - £65,000 per annum. Performance Bonus: Opportunity to increase earnings based on F&B growth and KPI delivery. Strategic Autonomy: Lead a thorough review of the current organisational structure and implement your own vision for excellence. Professional Environment: Work within a not-for-profit organisation dedicated to reinvesting in member facilities and service. Meals provided while on duty. What's involved? As the Director of Operations, you will have total oversight of the "non-golf" business, acting as a peer to the Director of Golf and reporting directly to the Board of Directors. Business Leadership: Accountable for the day-to-day administration and hospitality functions. You will be the primary driver of the Club's financial objectives and forward management plans. Hospitality & F&B Growth: Deliver a 25% annual growth target in F&B. You will develop a vibrant social calendar and maximise the use of the Club's event spaces for members and private conferencing. Financial Management: Work with the Finance Director to manage the £1.5m turnover. You will oversee P&L, balance sheets, cash flow reports, and ensure all "value for money" cost reductions are identified. Staff Management: Lead, mentor, and restructure the hospitality and admin teams. You will be responsible for HR compliance, payroll, and creating a high-performance service culture. Compliance & Governance: Act as the lead for Health & Safety, insurance, and legal frameworks (Companies Acts), managing relationships with auditors, bankers, and legal advisors. Sound like the role for you? This is a hands-on leadership role. We are looking for a candidate who can balance high-level commercial strategy with the ability to be present on the floor, engaging with members and driving standards. Key Requirements: Proven experience as a General Manager or Operations Director within a luxury hotel, country club, or high-end hospitality environment. Strong commercial acumen with a track record of driving F&B revenue. Experience in organisational restructuring and team development. Excellent communication skills with the ability to manage complex stakeholder relationships (Boards and Committees). Non-golf" background is welcomed; business and hospitality expertise are the primary focus. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Director of Operations role in Wiltshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Natasha Seadon Job Number: 935756 / INDF&B Job Role: Director of Operations Location: Chippenham Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2026
Full time
Role: Director of Operations Location: Chippenham Employer: Private Members' Golf Club Salary: £60,000 - £65,000 + Performance Bonus Platinum Recruitment is proud to support one of the region's most progressive Private Members' Clubs in their search for a Director of Operations . Following a period of substantial growth in golf operations, the Club is now seeking a commercially minded, hands-on leader to professionalise and elevate the administration, hospitality, and business functions of the estate. Working alongside the Director of Golf, you will be a key figure in safeguarding the long-term success and cultural heritage of this prestigious venue. What's in it for you? Competitive Salary: £60,000 - £65,000 per annum. Performance Bonus: Opportunity to increase earnings based on F&B growth and KPI delivery. Strategic Autonomy: Lead a thorough review of the current organisational structure and implement your own vision for excellence. Professional Environment: Work within a not-for-profit organisation dedicated to reinvesting in member facilities and service. Meals provided while on duty. What's involved? As the Director of Operations, you will have total oversight of the "non-golf" business, acting as a peer to the Director of Golf and reporting directly to the Board of Directors. Business Leadership: Accountable for the day-to-day administration and hospitality functions. You will be the primary driver of the Club's financial objectives and forward management plans. Hospitality & F&B Growth: Deliver a 25% annual growth target in F&B. You will develop a vibrant social calendar and maximise the use of the Club's event spaces for members and private conferencing. Financial Management: Work with the Finance Director to manage the £1.5m turnover. You will oversee P&L, balance sheets, cash flow reports, and ensure all "value for money" cost reductions are identified. Staff Management: Lead, mentor, and restructure the hospitality and admin teams. You will be responsible for HR compliance, payroll, and creating a high-performance service culture. Compliance & Governance: Act as the lead for Health & Safety, insurance, and legal frameworks (Companies Acts), managing relationships with auditors, bankers, and legal advisors. Sound like the role for you? This is a hands-on leadership role. We are looking for a candidate who can balance high-level commercial strategy with the ability to be present on the floor, engaging with members and driving standards. Key Requirements: Proven experience as a General Manager or Operations Director within a luxury hotel, country club, or high-end hospitality environment. Strong commercial acumen with a track record of driving F&B revenue. Experience in organisational restructuring and team development. Excellent communication skills with the ability to manage complex stakeholder relationships (Boards and Committees). Non-golf" background is welcomed; business and hospitality expertise are the primary focus. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Director of Operations role in Wiltshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Natasha Seadon Job Number: 935756 / INDF&B Job Role: Director of Operations Location: Chippenham Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Booker Group
Customer Service Supervisor
Booker Group Poole, Dorset
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling. You will be responsible for Ensuring that the team comply with legal standards and company procedures at all times. Ensuring that your team are fully trained in cash handling to minimise losses Controlling debt and recover overdue or failed payments from customers Maintaining accurate and timely payroll records. Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction Liaising with other department Supervisors to monitor orders for delivery Managing a team of customer focused individuals throughout reception and checkout area You will need To be successful in this role your skills and experience will include: Passionate about providing exceptional customer service Flexible, adaptable and enjoys working with, as well as managing a team An excellent communicator and have some experience in supervising or managing a team. Practical experience in the retail trade About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. Please note We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Apr 23, 2026
Full time
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling. You will be responsible for Ensuring that the team comply with legal standards and company procedures at all times. Ensuring that your team are fully trained in cash handling to minimise losses Controlling debt and recover overdue or failed payments from customers Maintaining accurate and timely payroll records. Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction Liaising with other department Supervisors to monitor orders for delivery Managing a team of customer focused individuals throughout reception and checkout area You will need To be successful in this role your skills and experience will include: Passionate about providing exceptional customer service Flexible, adaptable and enjoys working with, as well as managing a team An excellent communicator and have some experience in supervising or managing a team. Practical experience in the retail trade About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. Please note We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
LONDON BOROUGH OF MERTON
Senior Social Work Practitioner
LONDON BOROUGH OF MERTON
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
Apr 23, 2026
Full time
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
LONDON BOROUGH OF MERTON
Senior Social Worker - Mental Health (Older People & Adults)
LONDON BOROUGH OF MERTON
Senior Social Worker - Mental Health (Older People & Adults) MAIN PURPOSE: To work as part of a combined, Older People and Adults Social Care mental health service. To liaise with staff who are Care Coordinators or equivalent, in the mental health Trust. Responding to request for Social Care interventions under the Care Act and other relevant legislation To offer Health or other staff advice and guidance for statutory MHA work and the social care agenda with regards to this service. MAIN DUTIES AND RESPONSIBILITIES: To undertake holistic strengths based assessments under the Care Act Following this, formulate Care and Support plans, which evidence Person Centred approach Ensure that appropriate care is delivered; regularly review the care plan, and adjust services where appropriate. Implement Department Practice Model, evidence choice and promoting independence, Encouraging Residents to engage with their recovery. Initiate relevant initiatives including those promoted by Public Health ,to support residents in having healthy lifestyle and relapse prevention. Competent use of Mosaic To carry out risk assessments and demonstrate risk management and positive risk-taking and regular review. To demonstrate effective communication with a range of agencies and professionals. To support residents to commission services they require through Self Directed Support and arrange appropriate statutory services. Provide required written and verbal evidence to funding Panels in order to seek funds for costed services. Present to housing panels with a view to obtaining sheltered accommodation, residential care or part purchased accommodation for service users. To have sufficient knowledge and awareness of the impact of medication and its associated side effects and be able to monitor and raise concerns To have sufficient knowledge and awareness of Cognitive change and impact on mental and physical wellbeing and to document and raise concerns as necessary To have sufficient knowledge and awareness of Neurodiversity To have sufficient knowledge and awareness of physiological change that takes place in older age, and impact on mental and physical wellbeing and functioning and to document and raise concerns as necessary To have sufficient knowledge and awareness of different functional mental illness to enable appropriately support to those experiencing these conditions and to document and raise concerns as necessary To work with residents when they are in crisis, including Psychiatric. Working collectively with Health Colleagues expertise. To write social circumstances reports on allocated service users for Mental Health Review Tribunals and managers hearings. Ensuring that resident's social care needs, as related to their mental health are met under Section 117 of the Mental Health Act. To participate in the team duty rota To have a sound working knowledge of safeguarding, and be able to undertake duties of an Enquiry Officer - write reports and follow through protection plans and close cases. Where required, to be able to demonstrate the above for child protection. Ensure evidence trail for this work is in the required documents in Mosaic To complete Carers assessments and implement packages of care where required. Work alongside the department's contracted Carer agencies To ensure that their work is consistent with the London Borough of Merton policies, which apply to their practice. To liaise with other agencies both statutory and in the private and voluntary sector To attend both management and professional supervision on a regular basis, and to participate actively in the supervision process. To attend team meetings, both Practice and Business, on a regular basis. To ensure that equal opportunities are embedded in all areas of work. To work with residents and carers in the assessments process and implement services to help keep residents living at home as long and safely as possible Undertake functions of a Social Supervisor, under the Mental Health Act, as required To participate in the Duty AMHP Service, as qualified AMHP. To build a good working relationship with providers of services and be involved in regular reviews of placements that are funded by LBM All social workers are expected to maintain their continuing professional development and keep their registration with the Health and Care Professionals Council up to date. All AMHPs are responsible for keeping their AMHP practice and Refresher training up to-date and provide written reports for all assessments. To build and develop good working relationships with third sector services that operate in LBM Identify residents appropriate for Breathing Space initiative and implement as directed Carry out functions under the Menal Capacity Act. This would include being Best Interest Assessor, regards Deprivation of Liberty.
Apr 23, 2026
Full time
Senior Social Worker - Mental Health (Older People & Adults) MAIN PURPOSE: To work as part of a combined, Older People and Adults Social Care mental health service. To liaise with staff who are Care Coordinators or equivalent, in the mental health Trust. Responding to request for Social Care interventions under the Care Act and other relevant legislation To offer Health or other staff advice and guidance for statutory MHA work and the social care agenda with regards to this service. MAIN DUTIES AND RESPONSIBILITIES: To undertake holistic strengths based assessments under the Care Act Following this, formulate Care and Support plans, which evidence Person Centred approach Ensure that appropriate care is delivered; regularly review the care plan, and adjust services where appropriate. Implement Department Practice Model, evidence choice and promoting independence, Encouraging Residents to engage with their recovery. Initiate relevant initiatives including those promoted by Public Health ,to support residents in having healthy lifestyle and relapse prevention. Competent use of Mosaic To carry out risk assessments and demonstrate risk management and positive risk-taking and regular review. To demonstrate effective communication with a range of agencies and professionals. To support residents to commission services they require through Self Directed Support and arrange appropriate statutory services. Provide required written and verbal evidence to funding Panels in order to seek funds for costed services. Present to housing panels with a view to obtaining sheltered accommodation, residential care or part purchased accommodation for service users. To have sufficient knowledge and awareness of the impact of medication and its associated side effects and be able to monitor and raise concerns To have sufficient knowledge and awareness of Cognitive change and impact on mental and physical wellbeing and to document and raise concerns as necessary To have sufficient knowledge and awareness of Neurodiversity To have sufficient knowledge and awareness of physiological change that takes place in older age, and impact on mental and physical wellbeing and functioning and to document and raise concerns as necessary To have sufficient knowledge and awareness of different functional mental illness to enable appropriately support to those experiencing these conditions and to document and raise concerns as necessary To work with residents when they are in crisis, including Psychiatric. Working collectively with Health Colleagues expertise. To write social circumstances reports on allocated service users for Mental Health Review Tribunals and managers hearings. Ensuring that resident's social care needs, as related to their mental health are met under Section 117 of the Mental Health Act. To participate in the team duty rota To have a sound working knowledge of safeguarding, and be able to undertake duties of an Enquiry Officer - write reports and follow through protection plans and close cases. Where required, to be able to demonstrate the above for child protection. Ensure evidence trail for this work is in the required documents in Mosaic To complete Carers assessments and implement packages of care where required. Work alongside the department's contracted Carer agencies To ensure that their work is consistent with the London Borough of Merton policies, which apply to their practice. To liaise with other agencies both statutory and in the private and voluntary sector To attend both management and professional supervision on a regular basis, and to participate actively in the supervision process. To attend team meetings, both Practice and Business, on a regular basis. To ensure that equal opportunities are embedded in all areas of work. To work with residents and carers in the assessments process and implement services to help keep residents living at home as long and safely as possible Undertake functions of a Social Supervisor, under the Mental Health Act, as required To participate in the Duty AMHP Service, as qualified AMHP. To build a good working relationship with providers of services and be involved in regular reviews of placements that are funded by LBM All social workers are expected to maintain their continuing professional development and keep their registration with the Health and Care Professionals Council up to date. All AMHPs are responsible for keeping their AMHP practice and Refresher training up to-date and provide written reports for all assessments. To build and develop good working relationships with third sector services that operate in LBM Identify residents appropriate for Breathing Space initiative and implement as directed Carry out functions under the Menal Capacity Act. This would include being Best Interest Assessor, regards Deprivation of Liberty.
RLSS UK
Campaign Manager
RLSS UK Worcester, Worcestershire
JOB TITLE: Campaign Manager CONTRACT: Permanent, Part Time(21 hours per week) Working pattern to be discussed and agreed ORGANISATION: Royal Life Saving Society UK (RLSS UK) DEPARTMENT: Income Generation and Engagement LOCATION: RLSS UK Head Office, Worcester/Hybrid REPORTS TO: Senior Head of Communications and Marketing SALARY:£33,504.00 (Grade C) Pro-rata for Part Time Hours ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education, so everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision: communities free from drowning. JOB PURPOSE The Campaign Manager will lead RLSS UK s flagship national campaigns, ensuring they are insight-driven, behaviour-changing, and capable of empowering communities to stay safe around water. Working collaboratively across the organisation and with external partners, you will create compelling, impactful campaigns that raise awareness, shift behaviours, elevate water safety standards, and bring our mission to life for millions of people. This role is central to how RLSS UK educates, influences, and protects communities across the UK and Ireland. ROLE OVERVIEW From honing our campaign strategy to sparking collaborations with external organisations and delivering creative and engaging content, you ll be a key player in shaping how RLSS UK and our work are seen by the public and partners. You will lead the development and delivery of impactful, insight-driven campaigns that increase public awareness of both RLSS UK and the importance of water safety, share the skills and knowledge needed to prevent drowning, and engage and educate diverse audiences to amplify RLSS UK s mission. Working closely with colleagues across marketing and communications, policy and public affairs, education, and membership, you will create compelling campaigns that inspire action, strengthen our brand presence, and educate. You will collaborate with partners, members, stakeholders, supporters, and media outlets to ensure RLSS UK remains a trusted national voice in water safety. Through strategic storytelling, public mobilisation, and cross-channel campaign delivery, your work will help influence behaviours, shape understanding, and ultimately reduce accidental drownings. KEY TASKS AND RESPONSIBILITIES Campaign Leadership Lead, develop, and deliver RLSS UK s major national public campaigns, including: - Drowning Prevention Week - Don t Drink and Drown - Splash Safely at Home - Project manage the end-to-end delivery of multichannel campaigns (digital, print, PR, in-person events, and partner channels). Ensure all campaigns are insight-led, supported by relevant data and evidence, designed to be inclusive and accessible, and effectively reach audiences at higher risk of drowning. Support public-facing communications for policy and public affairs, including web, email, and social channels. Contribute to organisation-wide planning, ensuring campaigns support fundraising, education, and membership goals where appropriate. Develop end to end campaign journeys for supporters, partners, and stakeholders who engage with or pledge support, to deepen involvement, encourage advocacy, and maximise long term impact. Work proactively across internal directorates to co create and deliver campaigns that maximise reach, effectiveness, and impact. Conduct audience and stakeholder mapping for each campaign to identify priority groups, collaboration opportunities, and the most effective channels, partners, and messengers to maximise reach and impact. Ensure every campaign has a documented project plan, agreed before launch, with defined objectives, timelines, roles, and KPIs. Creative Development & Content Produce engaging, accessible, and inclusive content that resonates with diverse audiences and consistently adheres to RLSS UK brand guidelines. Lead creative development, case study sourcing, storytelling, celebrity/influencer engagement, and campaign assets. Drive user generated content as a core engagement strategy, encouraging partners, members, and the RLSS UK community to share stories, visuals, and experiences that support campaign objectives. Partnerships & Collaboration Build strong partnerships with communities and organisations, including emergency services, sports bodies, youth groups, and local authorities, to amplify campaign reach and impact. Support the participation of people with lived experience in campaigns, including bereaved families, with care and tact, ensuring authentic and meaningful involvement. Proactively identify and develop new partnerships, influencer and celebrity relationships to expand the reach, engagement and impact of each major campaign. Delivery & Campaign Operations Oversee campaign production schedules, asset development, and delivery across all channels. Maintain campaign budgets and align spending with goals. Develop and maintain campaign specific brand guidance to support consistent use of RLSS UK messaging, tone of voice, and visual identity across all channels and audiences. Create and manage campaign packs for partners that set clear requirements for the correct use of the RLSS UK name, assets, messaging, and attribution, ensuring consistent representation across all partner activity. Ensure all campaign activity is consistent with RLSS UK brand guidelines, inclusive and accessible, on-brand, compliant, and aligned with RLSS UK s strategic priorities. Ensure all campaign materials are reviewed and approved in line with RLSS UK brand governance processes prior to public launch. Evaluation & Reporting Set clear campaign KPIs and monitor performance using robust, insight-driven metrics. Provide regular reporting on campaign reach, engagement, outcomes, and contribution to reducing drowning risk. Complete post campaign evaluations within agreed timeframes, identifying clear, actionable recommendations to inform continuous improvement across future campaigns. Use campaign evaluations, performance data, and insight to drive measurable year on year improvement in campaign outcomes, applying learning consistently to improve reach, engagement, and impact. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Proven experience in delivering multi-channel public campaigns Strong project management skills Ability to analyse insight and use data and evidence to translate learning into a campaign strategy Excellent written and verbal communication skills Ability to collaborate across teams and with external partners Experience managing content development Understanding of how campaigns influence behaviour and public awareness Ability to create simple, compelling messaging and narratives from complex information Budget management experience Desirable Relevant Experience, Skills and/or Aptitudes Experience of behaviour change campaigns Experience working with education charities, emergency services, or safety organisations Experience developing campaigns involving lived experience Ability to work collaboratively with senior stakeholders and celebrities WHAT RLSS UK CAN OFFER YOU Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV and a Cover Letter outlining why you should join our Income Generation and Engagement team Closing Date 11.59pm, Wednesday 13 May 2026 Interview Date Thursday 21 and Friday 22 May 2026, at our Worcester Head Office . click apply for full job details
Apr 23, 2026
Full time
JOB TITLE: Campaign Manager CONTRACT: Permanent, Part Time(21 hours per week) Working pattern to be discussed and agreed ORGANISATION: Royal Life Saving Society UK (RLSS UK) DEPARTMENT: Income Generation and Engagement LOCATION: RLSS UK Head Office, Worcester/Hybrid REPORTS TO: Senior Head of Communications and Marketing SALARY:£33,504.00 (Grade C) Pro-rata for Part Time Hours ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education, so everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision: communities free from drowning. JOB PURPOSE The Campaign Manager will lead RLSS UK s flagship national campaigns, ensuring they are insight-driven, behaviour-changing, and capable of empowering communities to stay safe around water. Working collaboratively across the organisation and with external partners, you will create compelling, impactful campaigns that raise awareness, shift behaviours, elevate water safety standards, and bring our mission to life for millions of people. This role is central to how RLSS UK educates, influences, and protects communities across the UK and Ireland. ROLE OVERVIEW From honing our campaign strategy to sparking collaborations with external organisations and delivering creative and engaging content, you ll be a key player in shaping how RLSS UK and our work are seen by the public and partners. You will lead the development and delivery of impactful, insight-driven campaigns that increase public awareness of both RLSS UK and the importance of water safety, share the skills and knowledge needed to prevent drowning, and engage and educate diverse audiences to amplify RLSS UK s mission. Working closely with colleagues across marketing and communications, policy and public affairs, education, and membership, you will create compelling campaigns that inspire action, strengthen our brand presence, and educate. You will collaborate with partners, members, stakeholders, supporters, and media outlets to ensure RLSS UK remains a trusted national voice in water safety. Through strategic storytelling, public mobilisation, and cross-channel campaign delivery, your work will help influence behaviours, shape understanding, and ultimately reduce accidental drownings. KEY TASKS AND RESPONSIBILITIES Campaign Leadership Lead, develop, and deliver RLSS UK s major national public campaigns, including: - Drowning Prevention Week - Don t Drink and Drown - Splash Safely at Home - Project manage the end-to-end delivery of multichannel campaigns (digital, print, PR, in-person events, and partner channels). Ensure all campaigns are insight-led, supported by relevant data and evidence, designed to be inclusive and accessible, and effectively reach audiences at higher risk of drowning. Support public-facing communications for policy and public affairs, including web, email, and social channels. Contribute to organisation-wide planning, ensuring campaigns support fundraising, education, and membership goals where appropriate. Develop end to end campaign journeys for supporters, partners, and stakeholders who engage with or pledge support, to deepen involvement, encourage advocacy, and maximise long term impact. Work proactively across internal directorates to co create and deliver campaigns that maximise reach, effectiveness, and impact. Conduct audience and stakeholder mapping for each campaign to identify priority groups, collaboration opportunities, and the most effective channels, partners, and messengers to maximise reach and impact. Ensure every campaign has a documented project plan, agreed before launch, with defined objectives, timelines, roles, and KPIs. Creative Development & Content Produce engaging, accessible, and inclusive content that resonates with diverse audiences and consistently adheres to RLSS UK brand guidelines. Lead creative development, case study sourcing, storytelling, celebrity/influencer engagement, and campaign assets. Drive user generated content as a core engagement strategy, encouraging partners, members, and the RLSS UK community to share stories, visuals, and experiences that support campaign objectives. Partnerships & Collaboration Build strong partnerships with communities and organisations, including emergency services, sports bodies, youth groups, and local authorities, to amplify campaign reach and impact. Support the participation of people with lived experience in campaigns, including bereaved families, with care and tact, ensuring authentic and meaningful involvement. Proactively identify and develop new partnerships, influencer and celebrity relationships to expand the reach, engagement and impact of each major campaign. Delivery & Campaign Operations Oversee campaign production schedules, asset development, and delivery across all channels. Maintain campaign budgets and align spending with goals. Develop and maintain campaign specific brand guidance to support consistent use of RLSS UK messaging, tone of voice, and visual identity across all channels and audiences. Create and manage campaign packs for partners that set clear requirements for the correct use of the RLSS UK name, assets, messaging, and attribution, ensuring consistent representation across all partner activity. Ensure all campaign activity is consistent with RLSS UK brand guidelines, inclusive and accessible, on-brand, compliant, and aligned with RLSS UK s strategic priorities. Ensure all campaign materials are reviewed and approved in line with RLSS UK brand governance processes prior to public launch. Evaluation & Reporting Set clear campaign KPIs and monitor performance using robust, insight-driven metrics. Provide regular reporting on campaign reach, engagement, outcomes, and contribution to reducing drowning risk. Complete post campaign evaluations within agreed timeframes, identifying clear, actionable recommendations to inform continuous improvement across future campaigns. Use campaign evaluations, performance data, and insight to drive measurable year on year improvement in campaign outcomes, applying learning consistently to improve reach, engagement, and impact. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Proven experience in delivering multi-channel public campaigns Strong project management skills Ability to analyse insight and use data and evidence to translate learning into a campaign strategy Excellent written and verbal communication skills Ability to collaborate across teams and with external partners Experience managing content development Understanding of how campaigns influence behaviour and public awareness Ability to create simple, compelling messaging and narratives from complex information Budget management experience Desirable Relevant Experience, Skills and/or Aptitudes Experience of behaviour change campaigns Experience working with education charities, emergency services, or safety organisations Experience developing campaigns involving lived experience Ability to work collaboratively with senior stakeholders and celebrities WHAT RLSS UK CAN OFFER YOU Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV and a Cover Letter outlining why you should join our Income Generation and Engagement team Closing Date 11.59pm, Wednesday 13 May 2026 Interview Date Thursday 21 and Friday 22 May 2026, at our Worcester Head Office . click apply for full job details
Contracts Manager
SaveMoneyCutCarbon Bury St. Edmunds, Suffolk
The Contracts Manager is a delivery leadership role responsible for the safe, compliant and commercially controlled delivery of SaveMoneyCutCarbon's key multi-site client programmes across the UK. Operating across multiple regions, sites and technologies, the role provides senior on-site oversight and assurance over contractors and principal contractors delivering installation and construction works. While day-to-day site activity is typically managed by the Internal Delivery Units and relevant supply chain, the Contracts Manager retains accountability for ensuring delivery aligns with contractual obligations, programme commitments, quality standards, and rigorous QHSE and CDM requirements. The role acts as the primary operational interface between SaveMoneyCutCarbon development & operations, client property teams and contractors, leading contractor governance, progress validation, issue resolution, variation control and budget oversight. Clear, accurate reporting and proactive communication are central to the role, ensuring transparency, effective decision-making and strong client confidence throughout programme delivery. Combining strong on-site leadership with commercial and contractual acumen, the Contracts Manager drives consistency, performance and continuous improvement across complex delivery environments. The role is critical in protecting client outcomes, managing delivery risk, and ensuring programmes achieve measurable cost, carbon and operational benefits. As programmes evolve, the Contracts Manager will support subsequent delivery phases and contribute to the wider operational maturity and growth of SaveMoneyCutCarbon's business operations and business units, embedding best practice in contractor management, QHSE governance and commercial control across the organisation. Technologies & Work Types Projects and programmes may include multiple technologies and measures typical to retrofit and decarbonisation delivery, including (but not limited to): Solar PV and associated electrical works LED lighting upgrades Controls and monitoring HVAC improvements Fabric and insulation measures Water reduction technologies Ancillary construction and enabling works Surveys, validation works, commissioning and handover documentation Key Accountabilities 1) Delivery Leadership & Programme Control Provide senior on-site oversight and assurance across all regions and sites, ensuring works are executed in accordance with contract requirements, design intent, scope, programme plans and client expectations. Maintain a clear, up-to-date view of programme status across all sites and contractors, identifying risks and delays early and supporting PCs to recover programme performance. Conduct regular site progress checks, validate reported progress, and ensure schedule integrity across multiple concurrent workstreams. Drive consistency across contractor delivery approaches, governance routines, reporting, and site standards. 2) Health, Safety, Environment & Quality (QHSE) - "Safety First" Maintain a strong visible safety leadership presence across site activities. Conduct routine QHSE and compliance spot checks, ensuring PCs adhere to: CDM 2015 requirements Site safety plans, RAMS and permits SMCC and client safety standards Competency requirements and training Escalate safety concerns immediately, ensure corrective actions are implemented and closed out. Support the development and continuous improvement of SMCC delivery standards, checklists, and quality assurance processes. Ensure quality inspections are completed and snagging is robustly managed, leading to "right first time" outcomes. 3) Contract & Commercial Management Ensure Principal Contractors deliver in line with contractual obligations, including scope, programme, performance standards, documentation and reporting requirements. Manage and support commercial control of delivery including: Variation identification and early notification Client instruction process compliance Pricing checks and negotiation support Change control and approvals Budget forecasting and cost-to-complete updates Challenge contractor claims constructively, ensuring value for money and programme integrity. 4) Stakeholder Management & Communication Act as the key delivery interface between SMCC operations, SMCC Business Units and the Client, ensuring clear and consistent communications. Build trusted relationships with client stakeholders, local site representatives Internal Delivery Teams and Principal / Sub-Contractors. Lead problem-solving and resolution of site issues, operational constraints, programme conflicts, and client concerns. Support client meetings, site walkarounds and programme governance forums as required. 5) Reporting & Governance Provide regular reporting into SMCC operational governance and client reporting forums, including: Progress and programme performance Risks and mitigations QHSE findings and actions Quality and snagging performance Budget, variations and cost control Contractor performance insights Maintain accurate records to support audit trails and programme transparency. 6) Continuous Improvement & Growth Support Capture lessons learned and translate them into improved delivery processes, templates and standards for future programmes. Support SMCC growth by strengthening delivery capability, contractor performance frameworks, and field operations practice. Contribute to development of scalable delivery models for new business unit expansions (solar PV, retrofit, demand reduction). Skills, Knowledge & Experience (Essential) Extensive experience delivering multi-site retrofit, construction or M&E programmes (ideally national, multi-region). Demonstrable track record of managing Principal Contractors and supply chains with strong performance control. Strong CDM 2015 knowledge and practical application (including site safety governance and duty-holder responsibilities). Highly competent in QHSE leadership with a "zero harm" mindset and ability to challenge unsafe behaviours. Strong commercial and contractual awareness including variations, budget control, contractor negotiation and change control, with working knowledge of standard forms of contract JCT, MF/1, NEC, etc. Confident stakeholder manager with experience dealing with client property teams and senior client stakeholders. Strong reporting discipline and the ability to provide clear programme insight for governance and decision-making. Excellent organisational skills with the ability to manage priorities across multiple live sites. Ability to travel extensively across the UK; full UK driving licence. Qualifications (Essential / Highly Desirable) Essential IOSH Managing Safely SMSTS (or SSSTS minimum) Formal Project Management qualification or equivalent experience (PRINCE2 / APM / PMQ or demonstrable track record) Highly Desirable NEBOSH General Certificate (or equivalent demonstrable H&S leadership competence) Degree / HNC / HND in Construction Management, Engineering, Building Services or similar Retrofit-related qualifications or familiarity with PAS 2035 / TrustMark environments (where relevant) CSCS Level 7 Black Card Key Behaviours & Competencies Safety leadership and personal accountability Strong contractor management and performance challenge Calm, structured problem-solving under pressure Commercial sharpness; understands cost, risk, value and contract drivers Proactive communicator who prevents issues through visibility and clarity High integrity; dependable governance and reporting discipline Resilient, practical, hands-on and solutions-oriented Additional Information This is a field-first role and will involve regular travel and site presence. The role will require occasional overnight stays depending on region and programme needs. SMCC is committed to safe delivery, ethical supply chains, and measurable decarbonisation outcomes.
Apr 23, 2026
Full time
The Contracts Manager is a delivery leadership role responsible for the safe, compliant and commercially controlled delivery of SaveMoneyCutCarbon's key multi-site client programmes across the UK. Operating across multiple regions, sites and technologies, the role provides senior on-site oversight and assurance over contractors and principal contractors delivering installation and construction works. While day-to-day site activity is typically managed by the Internal Delivery Units and relevant supply chain, the Contracts Manager retains accountability for ensuring delivery aligns with contractual obligations, programme commitments, quality standards, and rigorous QHSE and CDM requirements. The role acts as the primary operational interface between SaveMoneyCutCarbon development & operations, client property teams and contractors, leading contractor governance, progress validation, issue resolution, variation control and budget oversight. Clear, accurate reporting and proactive communication are central to the role, ensuring transparency, effective decision-making and strong client confidence throughout programme delivery. Combining strong on-site leadership with commercial and contractual acumen, the Contracts Manager drives consistency, performance and continuous improvement across complex delivery environments. The role is critical in protecting client outcomes, managing delivery risk, and ensuring programmes achieve measurable cost, carbon and operational benefits. As programmes evolve, the Contracts Manager will support subsequent delivery phases and contribute to the wider operational maturity and growth of SaveMoneyCutCarbon's business operations and business units, embedding best practice in contractor management, QHSE governance and commercial control across the organisation. Technologies & Work Types Projects and programmes may include multiple technologies and measures typical to retrofit and decarbonisation delivery, including (but not limited to): Solar PV and associated electrical works LED lighting upgrades Controls and monitoring HVAC improvements Fabric and insulation measures Water reduction technologies Ancillary construction and enabling works Surveys, validation works, commissioning and handover documentation Key Accountabilities 1) Delivery Leadership & Programme Control Provide senior on-site oversight and assurance across all regions and sites, ensuring works are executed in accordance with contract requirements, design intent, scope, programme plans and client expectations. Maintain a clear, up-to-date view of programme status across all sites and contractors, identifying risks and delays early and supporting PCs to recover programme performance. Conduct regular site progress checks, validate reported progress, and ensure schedule integrity across multiple concurrent workstreams. Drive consistency across contractor delivery approaches, governance routines, reporting, and site standards. 2) Health, Safety, Environment & Quality (QHSE) - "Safety First" Maintain a strong visible safety leadership presence across site activities. Conduct routine QHSE and compliance spot checks, ensuring PCs adhere to: CDM 2015 requirements Site safety plans, RAMS and permits SMCC and client safety standards Competency requirements and training Escalate safety concerns immediately, ensure corrective actions are implemented and closed out. Support the development and continuous improvement of SMCC delivery standards, checklists, and quality assurance processes. Ensure quality inspections are completed and snagging is robustly managed, leading to "right first time" outcomes. 3) Contract & Commercial Management Ensure Principal Contractors deliver in line with contractual obligations, including scope, programme, performance standards, documentation and reporting requirements. Manage and support commercial control of delivery including: Variation identification and early notification Client instruction process compliance Pricing checks and negotiation support Change control and approvals Budget forecasting and cost-to-complete updates Challenge contractor claims constructively, ensuring value for money and programme integrity. 4) Stakeholder Management & Communication Act as the key delivery interface between SMCC operations, SMCC Business Units and the Client, ensuring clear and consistent communications. Build trusted relationships with client stakeholders, local site representatives Internal Delivery Teams and Principal / Sub-Contractors. Lead problem-solving and resolution of site issues, operational constraints, programme conflicts, and client concerns. Support client meetings, site walkarounds and programme governance forums as required. 5) Reporting & Governance Provide regular reporting into SMCC operational governance and client reporting forums, including: Progress and programme performance Risks and mitigations QHSE findings and actions Quality and snagging performance Budget, variations and cost control Contractor performance insights Maintain accurate records to support audit trails and programme transparency. 6) Continuous Improvement & Growth Support Capture lessons learned and translate them into improved delivery processes, templates and standards for future programmes. Support SMCC growth by strengthening delivery capability, contractor performance frameworks, and field operations practice. Contribute to development of scalable delivery models for new business unit expansions (solar PV, retrofit, demand reduction). Skills, Knowledge & Experience (Essential) Extensive experience delivering multi-site retrofit, construction or M&E programmes (ideally national, multi-region). Demonstrable track record of managing Principal Contractors and supply chains with strong performance control. Strong CDM 2015 knowledge and practical application (including site safety governance and duty-holder responsibilities). Highly competent in QHSE leadership with a "zero harm" mindset and ability to challenge unsafe behaviours. Strong commercial and contractual awareness including variations, budget control, contractor negotiation and change control, with working knowledge of standard forms of contract JCT, MF/1, NEC, etc. Confident stakeholder manager with experience dealing with client property teams and senior client stakeholders. Strong reporting discipline and the ability to provide clear programme insight for governance and decision-making. Excellent organisational skills with the ability to manage priorities across multiple live sites. Ability to travel extensively across the UK; full UK driving licence. Qualifications (Essential / Highly Desirable) Essential IOSH Managing Safely SMSTS (or SSSTS minimum) Formal Project Management qualification or equivalent experience (PRINCE2 / APM / PMQ or demonstrable track record) Highly Desirable NEBOSH General Certificate (or equivalent demonstrable H&S leadership competence) Degree / HNC / HND in Construction Management, Engineering, Building Services or similar Retrofit-related qualifications or familiarity with PAS 2035 / TrustMark environments (where relevant) CSCS Level 7 Black Card Key Behaviours & Competencies Safety leadership and personal accountability Strong contractor management and performance challenge Calm, structured problem-solving under pressure Commercial sharpness; understands cost, risk, value and contract drivers Proactive communicator who prevents issues through visibility and clarity High integrity; dependable governance and reporting discipline Resilient, practical, hands-on and solutions-oriented Additional Information This is a field-first role and will involve regular travel and site presence. The role will require occasional overnight stays depending on region and programme needs. SMCC is committed to safe delivery, ethical supply chains, and measurable decarbonisation outcomes.
Royal Academy of Dramatic Art
Duty Manager
Royal Academy of Dramatic Art
Duty Manager Salary: £29,718 per annum (£15.24 p/h ) Contract type: Permanent Hours: 37.5 hours a week, on a rota basis, normal working pattern 8am-3.30pm/3pm-11.30pm. Hours outside of core opening will be paid as overtime, hours extra within core hours as toil (subject to change) Closing date: 12 noon, Monday 27 April 2026 The Role: The Duty Manager is a vital member of RADA's Operations & Front of House team, reporting to the Duty Manager Supervisor and working on a rota alongside fellow Duty Managers. This role is primarily responsible for supervising the day-to-day operation of RADA's buildings, ensuring the safety and security of staff, students, members of the public, and other building users, while maintaining the highest standards of customer service. Key responsibilities include overseeing the smooth running of shows, events, and courses, being involved and assisting during evacuations, and acting as a First Aider. The role also involves providing administrative support to the Venues Manager, setting up spaces (which may require moving furniture such as chairs, tables, and TVs), and managing building operations, including opening and locking up facilities and performing regular checks. About us Founded in 1904, RADA has an unparalleled record of success in training some of the world's most renowned actors and technical specialists. Ours is an impressive history on which we are building an innovative future. RADA training is not only informed by the industry but also produces graduates who take their place at the vanguard of their profession working at the cutting edge of the dramatic arts. We have an ambitious strategy to encourage students from all circumstances and backgrounds to come to RADA. We aim to be fair and equitable and enable dialogue in a world of rapidly changing demographics and evolving definitions of identity. Through our approach to teaching, learning and wider social engagement we foreground equitable and sustainable practice in a way that sets high standards and feeds expectations for fair and considerate behaviour both in RADA and beyond. Our access and participation programme aims to remove any barriers that students from underrepresented groups may encounter so they are able to access and succeed on our courses, and progress into the industry. This is an exciting time to join us. We are developing a new vision and strategy for RADA, building on its existing successes to redefine training in the dramatic arts for the 21st century, focusing on key themes of training and student experience, growth, industry, and international dialogue and engagement. In addition to our aims for our vocational training, we are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos. We aim to co-create with industry and other stakeholders to build on our reputation as a centre of excellence and innovation in our field. How to apply 1) send your updated CV and covering letter 2) complete our equal opportunities monitoring form. Your covering letter should show us how you meet the criteria for the role using evidence from your previous experience. Successful applicants will be shortlisted and invited for the interview
Apr 23, 2026
Full time
Duty Manager Salary: £29,718 per annum (£15.24 p/h ) Contract type: Permanent Hours: 37.5 hours a week, on a rota basis, normal working pattern 8am-3.30pm/3pm-11.30pm. Hours outside of core opening will be paid as overtime, hours extra within core hours as toil (subject to change) Closing date: 12 noon, Monday 27 April 2026 The Role: The Duty Manager is a vital member of RADA's Operations & Front of House team, reporting to the Duty Manager Supervisor and working on a rota alongside fellow Duty Managers. This role is primarily responsible for supervising the day-to-day operation of RADA's buildings, ensuring the safety and security of staff, students, members of the public, and other building users, while maintaining the highest standards of customer service. Key responsibilities include overseeing the smooth running of shows, events, and courses, being involved and assisting during evacuations, and acting as a First Aider. The role also involves providing administrative support to the Venues Manager, setting up spaces (which may require moving furniture such as chairs, tables, and TVs), and managing building operations, including opening and locking up facilities and performing regular checks. About us Founded in 1904, RADA has an unparalleled record of success in training some of the world's most renowned actors and technical specialists. Ours is an impressive history on which we are building an innovative future. RADA training is not only informed by the industry but also produces graduates who take their place at the vanguard of their profession working at the cutting edge of the dramatic arts. We have an ambitious strategy to encourage students from all circumstances and backgrounds to come to RADA. We aim to be fair and equitable and enable dialogue in a world of rapidly changing demographics and evolving definitions of identity. Through our approach to teaching, learning and wider social engagement we foreground equitable and sustainable practice in a way that sets high standards and feeds expectations for fair and considerate behaviour both in RADA and beyond. Our access and participation programme aims to remove any barriers that students from underrepresented groups may encounter so they are able to access and succeed on our courses, and progress into the industry. This is an exciting time to join us. We are developing a new vision and strategy for RADA, building on its existing successes to redefine training in the dramatic arts for the 21st century, focusing on key themes of training and student experience, growth, industry, and international dialogue and engagement. In addition to our aims for our vocational training, we are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos. We aim to co-create with industry and other stakeholders to build on our reputation as a centre of excellence and innovation in our field. How to apply 1) send your updated CV and covering letter 2) complete our equal opportunities monitoring form. Your covering letter should show us how you meet the criteria for the role using evidence from your previous experience. Successful applicants will be shortlisted and invited for the interview
Cobalt Recruitment
Operations Manager
Cobalt Recruitment Gillingham, Kent
Cobalt is working with a leading property management business to recruit an Operations Manager for a high-profile retail destination. This is an opportunity to join a collaborative environment that values individuality and sustainable practices, managing a key asset within a well-established portfolio. The organisation Join a respected managing agent with a collaborative and inclusive culture. Be part of a business that encourages individuality and values sustainability. Work within a professional environment focused on long-term asset performance. Opportunity to contribute to a well-regarded retail portfolio. The role/responsibilities Support the Centre Manager in the day-to-day management of a high-profile retail asset. Conduct regular site inspections across public and back-of-house areas. Oversee contractor performance across security, cleaning, M&E and fabric services. Manage planned preventative maintenance programmes in line with long-term asset plans. Ensure Health and Safety compliance, maintaining accurate records and action plans. Liaise with occupiers, stakeholders and local partners to support site performance. Assist in budgeting, service charge management and cost control. Review RAMS and issue Permits to Work in line with compliance procedures. Support marketing and promotional activity from an operational perspective. Contribute to tenant engagement and ensure a high standard of service delivery. Provide duty management support, including occasional weekend cover. The skills needed/requirements Working knowledge of operations or facilities management within a retail environment. IOSH qualification is essential, with NEBOSH desirable. Experience managing contractors across multiple service lines. Understanding of Health and Safety compliance within a commercial asset. Exposure to PPM programmes and site maintenance planning. Strong stakeholder engagement skills with occupiers and clients. Ability to manage budgets and monitor expenditure. Clear communication skills and a structured approach to tasks. This Operations Manager role offers the opportunity to take ownership of a key retail asset within a supportive and collaborative environment. Apply now as interviews are taking place shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.
Apr 23, 2026
Full time
Cobalt is working with a leading property management business to recruit an Operations Manager for a high-profile retail destination. This is an opportunity to join a collaborative environment that values individuality and sustainable practices, managing a key asset within a well-established portfolio. The organisation Join a respected managing agent with a collaborative and inclusive culture. Be part of a business that encourages individuality and values sustainability. Work within a professional environment focused on long-term asset performance. Opportunity to contribute to a well-regarded retail portfolio. The role/responsibilities Support the Centre Manager in the day-to-day management of a high-profile retail asset. Conduct regular site inspections across public and back-of-house areas. Oversee contractor performance across security, cleaning, M&E and fabric services. Manage planned preventative maintenance programmes in line with long-term asset plans. Ensure Health and Safety compliance, maintaining accurate records and action plans. Liaise with occupiers, stakeholders and local partners to support site performance. Assist in budgeting, service charge management and cost control. Review RAMS and issue Permits to Work in line with compliance procedures. Support marketing and promotional activity from an operational perspective. Contribute to tenant engagement and ensure a high standard of service delivery. Provide duty management support, including occasional weekend cover. The skills needed/requirements Working knowledge of operations or facilities management within a retail environment. IOSH qualification is essential, with NEBOSH desirable. Experience managing contractors across multiple service lines. Understanding of Health and Safety compliance within a commercial asset. Exposure to PPM programmes and site maintenance planning. Strong stakeholder engagement skills with occupiers and clients. Ability to manage budgets and monitor expenditure. Clear communication skills and a structured approach to tasks. This Operations Manager role offers the opportunity to take ownership of a key retail asset within a supportive and collaborative environment. Apply now as interviews are taking place shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.
SINGLE HOMELESS PROJECT
Day Concierge
SINGLE HOMELESS PROJECT Lewisham, London
About the role: If you re someone who thrives on being at the heart of things - keeping people connected, places running smoothly and clients feeling welcome - then this could be the perfect opportunity for you. We re looking for two Day Concierges to join our Lewisham service, a dynamic cluster of properties providing safe accommodation and tailored support to homeless Londoners. This is more than just a front-of-house role; it s about creating a calm, organised and positive environment where people can begin to rebuild their lives. Based across our hub offices in Brockley and New Cross, you ll be the first friendly face our residents, visitors and partners meet each day. Working closely with the Duty Worker, you ll help ensure everything behind the scenes runs seamlessly - from managing calls and appointments to overseeing rotas, supplies and maintenance requests. You ll play a vital role in keeping the service connected, informed and responsive, helping residents feel secure and staff stay supported. Your eye for detail, ability to juggle tasks and natural people skills will make you the steady presence that keeps things on track. You don t need previous experience in the homelessness sector to join us - just great organisational skills, confidence in communication and a genuine passion to make a difference. In return, you ll gain invaluable hands-on experience, expert training and the chance to develop your career in one of London s leading homelessness charities. At Single Homeless Project (SHP), many of our managers and senior staff began in entry-level roles just like this one. So, if you re ready to play an essential part in helping people move forward and want a role where your efforts truly matter, this is your chance to start that journey. About you: Bring warmth, professionalism and excellent customer service to every interaction. Are highly organised and confident in managing day-to-day tasks and admin with care and precision. Have a genuine drive to help people experiencing homelessness create lasting, positive change. Stay calm, flexible and solution-focused when faced with challenges, learning and adapting along the way. Think creatively and bring fresh ideas to how you work, always looking for better ways to make an impact. About us: Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. Important info: Closing Date: Sunday 10th May at midnight Interview Date: Wednesday 20th May online via Microsoft Teams Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
Apr 23, 2026
Full time
About the role: If you re someone who thrives on being at the heart of things - keeping people connected, places running smoothly and clients feeling welcome - then this could be the perfect opportunity for you. We re looking for two Day Concierges to join our Lewisham service, a dynamic cluster of properties providing safe accommodation and tailored support to homeless Londoners. This is more than just a front-of-house role; it s about creating a calm, organised and positive environment where people can begin to rebuild their lives. Based across our hub offices in Brockley and New Cross, you ll be the first friendly face our residents, visitors and partners meet each day. Working closely with the Duty Worker, you ll help ensure everything behind the scenes runs seamlessly - from managing calls and appointments to overseeing rotas, supplies and maintenance requests. You ll play a vital role in keeping the service connected, informed and responsive, helping residents feel secure and staff stay supported. Your eye for detail, ability to juggle tasks and natural people skills will make you the steady presence that keeps things on track. You don t need previous experience in the homelessness sector to join us - just great organisational skills, confidence in communication and a genuine passion to make a difference. In return, you ll gain invaluable hands-on experience, expert training and the chance to develop your career in one of London s leading homelessness charities. At Single Homeless Project (SHP), many of our managers and senior staff began in entry-level roles just like this one. So, if you re ready to play an essential part in helping people move forward and want a role where your efforts truly matter, this is your chance to start that journey. About you: Bring warmth, professionalism and excellent customer service to every interaction. Are highly organised and confident in managing day-to-day tasks and admin with care and precision. Have a genuine drive to help people experiencing homelessness create lasting, positive change. Stay calm, flexible and solution-focused when faced with challenges, learning and adapting along the way. Think creatively and bring fresh ideas to how you work, always looking for better ways to make an impact. About us: Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. Important info: Closing Date: Sunday 10th May at midnight Interview Date: Wednesday 20th May online via Microsoft Teams Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
British Music Experience
Venue Manager
British Music Experience City, Liverpool
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Apr 23, 2026
Full time
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Trainee Operations Technician
EP UK Investments Ltd Kilroot, County Antrim
Trainee Operations Technician Application Deadline: 28 April 2026 Department: Operations Employment Type: Permanent - Full Time Location: EP Northern Ireland Reporting To: Site Operations Engineer / Shift Team Leader Description An opportunity has arisen to recruit a permanent Trainee Operations Technician within the Operations Team, covering both Kilroot and Ballylumford power stations. The role is primarily focused on the safe operation, monitoring and control of the power generation units and all associated auxiliary plant and systems on site, including operational logs and routine duties on a range of plant in accordance with operational requirements. A core duty of the role will also include isolation of plant and apparatus as defined within the safety rules as required to make plant safe for maintenance activities. The Trainee Operations Technician is required to provide technical and business support to teams throughout all areas of the plant including operational, commercial, maintenance, environmental compliance and safety, etc. The scope of the role includes the operation of OCGTs, CCGTs including all associated generation plant (including common systems), including the non-operational phase 1 plant and equipment but may in future include any other new plant within the NI sites. Key Responsibilities Provisioning of safe and efficient operation of units and associated plant ensuring safety, commercial and product targets are met economically and within environmental limits. Operating the plant according to procedures and standing instructions to ensure the plant is optimised and resources utilised effectively. To be conversant with the Incident Response Procedures required for the multiple scenarios possible and capable of adopting any role in the Incident Response Team in such situations. Carrying out on load and off load general plant inspections, noting and reporting any defects as necessary, and recording any defects in the Computerised Maintenance Management System, Station Log and Station Incident Reporting system. Liaising with maintenance and engineering staff to identify operating problems and implements remedial action under direction, ensuring the smooth running of the plant. Starting up and shutting down units in accordance with operating instructions and systems, which includes preparing and starting up the units; synchronising the units to system; loading up; controlling output; de loading and shutting down. Monitoring the operation of the main and auxiliary plant during normal running conditions, recording and reporting divergence's and taking action within defined limits to correct defects and/or abnormalities to maintain maximum operational safety and efficiency. Identifying operating problems on the running unit and instigating remedial action, ensuring actions are recorded and relevant personnel informed. Co operating with colleagues to support effective communication with all other members of staff, whilst working to achieve goals set by their line manager. Gathering, analysing, and interpreting log plant performance data during shift and implementing changes to improve operational efficiency with assistance of peers as required. Assisting with projects for the team, department or station benefit and adopting the most suitable working pattern to facilitate this considering the needs of the Operations Technician group. Communicating all changes on the plant at shift change over and updating the electronic log accordingly, and communicating effectively with both the Operations and Maintenance teams during shift. Developing awareness of the isolation requirement by liaising with the Site Operations Engineer and Maintenance staff. Providing initial contact for external agencies and maintaining control procedures as required under guidance of peers, and to be competent in the use of EDIL, Remit and SONI communication protocols and updating declarations as necessary. Carrying out remote HV switching on the 275kV, 110kV, 11kV and 17kV systems, including synchronising Gas Turbines and Steam Units. Carrying out operational routines, inspections and tests and updating records as necessary. Fulfilling the role of an Authorised Person in the Safety Rules management system to the required level of authorisation (minimum - AP 400v and Mechanical Plant). Participating in the development of a team based culture and adopting a flexible approach to work in accordance with business needs. Participating in career development as part of a company wide staff development programme. Skills, Knowledge and Expertise Background Understanding of plant operations, including operational strategies, policies, technical regulations, and legal requirements. Awareness of the commercial drivers and financial considerations in power generation. Hands on experience in operating and/or maintaining plant equipment. Knowledge of industry standards, operational procedures, and compliance obligations. Ability to uphold exceptional standards of safety and quality in all aspects of work. Behaviours Strong numerical aptitude with a logical and analytical approach to problem solving. Clear and effective communicator, both verbally and in writing. Excellent interpersonal skills with the ability to collaborate successfully within a team and encourage a positive team environment. Adaptable and responsive to changing organisational needs, demonstrating flexibility in approach and priorities. Qualifications Have completed a recognised apprenticeship or equivalent training in a relevant engineering discipline; OR Possess a minimum of A-level qualifications or demonstrate substantial experience in plant operations or maintenance (desirable). Further Information Equal Opportunities We have a comprehensive Equal Opportunities Policy, which is based on equality of opportunity and the merit principle. The company is committed to appointing the best person for the job irrespective of personal factors that are not relevant to the performance of the job. In accordance with our Equal Opportunities Policy the Company welcomes applications from all sections of the community and especially from women and the Roman Catholic Community recognising their underrepresentation in the workforce.
Apr 23, 2026
Full time
Trainee Operations Technician Application Deadline: 28 April 2026 Department: Operations Employment Type: Permanent - Full Time Location: EP Northern Ireland Reporting To: Site Operations Engineer / Shift Team Leader Description An opportunity has arisen to recruit a permanent Trainee Operations Technician within the Operations Team, covering both Kilroot and Ballylumford power stations. The role is primarily focused on the safe operation, monitoring and control of the power generation units and all associated auxiliary plant and systems on site, including operational logs and routine duties on a range of plant in accordance with operational requirements. A core duty of the role will also include isolation of plant and apparatus as defined within the safety rules as required to make plant safe for maintenance activities. The Trainee Operations Technician is required to provide technical and business support to teams throughout all areas of the plant including operational, commercial, maintenance, environmental compliance and safety, etc. The scope of the role includes the operation of OCGTs, CCGTs including all associated generation plant (including common systems), including the non-operational phase 1 plant and equipment but may in future include any other new plant within the NI sites. Key Responsibilities Provisioning of safe and efficient operation of units and associated plant ensuring safety, commercial and product targets are met economically and within environmental limits. Operating the plant according to procedures and standing instructions to ensure the plant is optimised and resources utilised effectively. To be conversant with the Incident Response Procedures required for the multiple scenarios possible and capable of adopting any role in the Incident Response Team in such situations. Carrying out on load and off load general plant inspections, noting and reporting any defects as necessary, and recording any defects in the Computerised Maintenance Management System, Station Log and Station Incident Reporting system. Liaising with maintenance and engineering staff to identify operating problems and implements remedial action under direction, ensuring the smooth running of the plant. Starting up and shutting down units in accordance with operating instructions and systems, which includes preparing and starting up the units; synchronising the units to system; loading up; controlling output; de loading and shutting down. Monitoring the operation of the main and auxiliary plant during normal running conditions, recording and reporting divergence's and taking action within defined limits to correct defects and/or abnormalities to maintain maximum operational safety and efficiency. Identifying operating problems on the running unit and instigating remedial action, ensuring actions are recorded and relevant personnel informed. Co operating with colleagues to support effective communication with all other members of staff, whilst working to achieve goals set by their line manager. Gathering, analysing, and interpreting log plant performance data during shift and implementing changes to improve operational efficiency with assistance of peers as required. Assisting with projects for the team, department or station benefit and adopting the most suitable working pattern to facilitate this considering the needs of the Operations Technician group. Communicating all changes on the plant at shift change over and updating the electronic log accordingly, and communicating effectively with both the Operations and Maintenance teams during shift. Developing awareness of the isolation requirement by liaising with the Site Operations Engineer and Maintenance staff. Providing initial contact for external agencies and maintaining control procedures as required under guidance of peers, and to be competent in the use of EDIL, Remit and SONI communication protocols and updating declarations as necessary. Carrying out remote HV switching on the 275kV, 110kV, 11kV and 17kV systems, including synchronising Gas Turbines and Steam Units. Carrying out operational routines, inspections and tests and updating records as necessary. Fulfilling the role of an Authorised Person in the Safety Rules management system to the required level of authorisation (minimum - AP 400v and Mechanical Plant). Participating in the development of a team based culture and adopting a flexible approach to work in accordance with business needs. Participating in career development as part of a company wide staff development programme. Skills, Knowledge and Expertise Background Understanding of plant operations, including operational strategies, policies, technical regulations, and legal requirements. Awareness of the commercial drivers and financial considerations in power generation. Hands on experience in operating and/or maintaining plant equipment. Knowledge of industry standards, operational procedures, and compliance obligations. Ability to uphold exceptional standards of safety and quality in all aspects of work. Behaviours Strong numerical aptitude with a logical and analytical approach to problem solving. Clear and effective communicator, both verbally and in writing. Excellent interpersonal skills with the ability to collaborate successfully within a team and encourage a positive team environment. Adaptable and responsive to changing organisational needs, demonstrating flexibility in approach and priorities. Qualifications Have completed a recognised apprenticeship or equivalent training in a relevant engineering discipline; OR Possess a minimum of A-level qualifications or demonstrate substantial experience in plant operations or maintenance (desirable). Further Information Equal Opportunities We have a comprehensive Equal Opportunities Policy, which is based on equality of opportunity and the merit principle. The company is committed to appointing the best person for the job irrespective of personal factors that are not relevant to the performance of the job. In accordance with our Equal Opportunities Policy the Company welcomes applications from all sections of the community and especially from women and the Roman Catholic Community recognising their underrepresentation in the workforce.
Swanston Farm and Brasserie
Duty Manager
Swanston Farm and Brasserie City, Edinburgh
Job Title: Duty Manager Location: Edinburgh, EH10 7DS Salary: 13.70 - 14.70 per hour Job Type: Permanent, Full Time - including weekend work Working Hours: Flexibility available but generally 35 - 45 hours per week, usual shifts are 8:30 -16:30 or 10:00 -19:30 About us: We are a Farm, Golf club and Restaurant that attracts visitors from far and wide and are VERY busy every day. If you love the buzz of service, working as a part of a close-knit team and leading from the front, this could be the place for you. About the role: We are looking for a warm, friendly and capable Duty Manager at Swanston Brasserie. This position includes greeting customers and answering questions about the menu, specials, and drinks. This is a role which requires bar and barista experience and an ability to adapt and work quickly and efficiently when under pressure. You should have previous hospitality experience with roles including bar, floor and barista, and be able to cope with a queue at the door whilst thinking three steps ahead! We are an extremely busy venue that requires a strong and capable leader for this role. Key duties: Greeting guests and answering questions about the menu, specials and the farm Supporting the General manager and Assistant manager day to day Problem solving and working at a fast pace with a smile Maintaining cleanliness of front of house area including tables, chairs, floors, etc. Turning over tables quickly and efficiently Providing a high standard of friendly and warm service Barista and bar work- producing drinks and beverages to a consistently high standard Effective communication as part of a busy team Leading and supporting other staff on duty Lead other staff and support them in their duties as required Cash handling, opening and closing procedures Be a clear and strong communicator Handle bookings, reservation enquiries and on-site questions Assist with stock and maintaining stock levels Ensure health and safety measures are adhered to and applied in line with company policy Maintain good communication with the rest of the team and kitchen staff Be a strong leader who leads by example About you: Minimum 3 years hospitality experience Ability to work well with others in a fast-paced environment Bar and barista trained Knowledge of till systems High standard of personal presentation Ability to use own initiative Sound knowledge of food hygiene and health and safety Strong product knowledge Knowledge of local food trends Be available for private function work as required Why join us: Competitive rate of pay plus card tips and service charge paid to your monthly wage 50% discount on food Free on-site parking Uniform provided (depending on role) Sociable working hours (8:30 -16:30 or 10:00 -19:30) Flexible shifts No split shifts Tips shared equally on shift A strong and supportive team Company events Company pension Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Duty Manager, Restaurant Supervisor, Front of House Manager, Floor Manager, Hospitality Team Leader, Shift Manager, Assistant Restaurant Manager, Bar Supervisor, Head Barista, Senior Waiter, Brasserie Supervisor, Food and Beverage Supervisor, F&B Lead, Catering Manager, Golf Club Supervisor, Bistro Manager, Hospitality Lead, Service Manager, Front of House Lead, Customer Service Manager, Event Supervisor, Lead Bartender, Section Manager, Assistant General Manager, Shift Lead will also be considered for this role.
Apr 23, 2026
Full time
Job Title: Duty Manager Location: Edinburgh, EH10 7DS Salary: 13.70 - 14.70 per hour Job Type: Permanent, Full Time - including weekend work Working Hours: Flexibility available but generally 35 - 45 hours per week, usual shifts are 8:30 -16:30 or 10:00 -19:30 About us: We are a Farm, Golf club and Restaurant that attracts visitors from far and wide and are VERY busy every day. If you love the buzz of service, working as a part of a close-knit team and leading from the front, this could be the place for you. About the role: We are looking for a warm, friendly and capable Duty Manager at Swanston Brasserie. This position includes greeting customers and answering questions about the menu, specials, and drinks. This is a role which requires bar and barista experience and an ability to adapt and work quickly and efficiently when under pressure. You should have previous hospitality experience with roles including bar, floor and barista, and be able to cope with a queue at the door whilst thinking three steps ahead! We are an extremely busy venue that requires a strong and capable leader for this role. Key duties: Greeting guests and answering questions about the menu, specials and the farm Supporting the General manager and Assistant manager day to day Problem solving and working at a fast pace with a smile Maintaining cleanliness of front of house area including tables, chairs, floors, etc. Turning over tables quickly and efficiently Providing a high standard of friendly and warm service Barista and bar work- producing drinks and beverages to a consistently high standard Effective communication as part of a busy team Leading and supporting other staff on duty Lead other staff and support them in their duties as required Cash handling, opening and closing procedures Be a clear and strong communicator Handle bookings, reservation enquiries and on-site questions Assist with stock and maintaining stock levels Ensure health and safety measures are adhered to and applied in line with company policy Maintain good communication with the rest of the team and kitchen staff Be a strong leader who leads by example About you: Minimum 3 years hospitality experience Ability to work well with others in a fast-paced environment Bar and barista trained Knowledge of till systems High standard of personal presentation Ability to use own initiative Sound knowledge of food hygiene and health and safety Strong product knowledge Knowledge of local food trends Be available for private function work as required Why join us: Competitive rate of pay plus card tips and service charge paid to your monthly wage 50% discount on food Free on-site parking Uniform provided (depending on role) Sociable working hours (8:30 -16:30 or 10:00 -19:30) Flexible shifts No split shifts Tips shared equally on shift A strong and supportive team Company events Company pension Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Duty Manager, Restaurant Supervisor, Front of House Manager, Floor Manager, Hospitality Team Leader, Shift Manager, Assistant Restaurant Manager, Bar Supervisor, Head Barista, Senior Waiter, Brasserie Supervisor, Food and Beverage Supervisor, F&B Lead, Catering Manager, Golf Club Supervisor, Bistro Manager, Hospitality Lead, Service Manager, Front of House Lead, Customer Service Manager, Event Supervisor, Lead Bartender, Section Manager, Assistant General Manager, Shift Lead will also be considered for this role.
Leaders in Care
Advanced Practitioner - Assessment Team
Leaders in Care Plymouth, Devon
£150 Weekly Expenses No Long-term Caseholding Supportive Management Manageable Caseload Flexible Working We're currently working closely alongside a highly regarded local authority in the rural South West of England, for an experience Senior SW / AP to join their Duty & Assessment sevice as an Advanced Practitioner. This is a great opportunity to join a thriving Duty & Assessment service, supported by experienced senior managers who give you the autonomy to manage your own workload how you see fit, meaning you're not limited to office working. Leaders in Care are offering £42/h for this role Benefits: Manageable caseload £150 weekly expenses if travelling from out of area Longstanding and supportive permanent management structure (based off feedback) - no micro-management Flexible working, office 1/2 per week & duty every 3 weeks. Close-knit team who'll make you feel at home from day 1 A chance to step up from an experienced social worker / Senior to AP Secure 6 month contract, with the look to further extend beyond this should you wish What better time to make the move to kickstart your 2026 and be a part of an excellent team where you're surrounded by like-minded individuals, all with the aim to provide the best care to all children and families involved in the service. As our approach to differs to other agencies, the level of information that we are able to provide will differ to most agencies, as we can provide you with a real insight into the performance and structure of the council based off the constant feedback we receive, which will give you a real feel of the place, prior to starting. As this is a statutory role, you do require a social work qualification & registration to Social Work England. To apply or for more information, send your CV to , or call Chris on .
Apr 23, 2026
Full time
£150 Weekly Expenses No Long-term Caseholding Supportive Management Manageable Caseload Flexible Working We're currently working closely alongside a highly regarded local authority in the rural South West of England, for an experience Senior SW / AP to join their Duty & Assessment sevice as an Advanced Practitioner. This is a great opportunity to join a thriving Duty & Assessment service, supported by experienced senior managers who give you the autonomy to manage your own workload how you see fit, meaning you're not limited to office working. Leaders in Care are offering £42/h for this role Benefits: Manageable caseload £150 weekly expenses if travelling from out of area Longstanding and supportive permanent management structure (based off feedback) - no micro-management Flexible working, office 1/2 per week & duty every 3 weeks. Close-knit team who'll make you feel at home from day 1 A chance to step up from an experienced social worker / Senior to AP Secure 6 month contract, with the look to further extend beyond this should you wish What better time to make the move to kickstart your 2026 and be a part of an excellent team where you're surrounded by like-minded individuals, all with the aim to provide the best care to all children and families involved in the service. As our approach to differs to other agencies, the level of information that we are able to provide will differ to most agencies, as we can provide you with a real insight into the performance and structure of the council based off the constant feedback we receive, which will give you a real feel of the place, prior to starting. As this is a statutory role, you do require a social work qualification & registration to Social Work England. To apply or for more information, send your CV to , or call Chris on .
Quakers in Britain
Estates and Facilities Manager
Quakers in Britain
Quakers in Britain are seeking a proactive and experienced Estates & Facilities Manager to lead our multi-site facilities operations. You will be responsible for ensuring our buildings are safe, compliant, well-maintained, sustainable, and welcoming, while providing leadership to cleaning, security, and facilities teams. This role involves managing statutory compliance, maintenance, budgets, contractors, and projects, and supporting long-term estate planning. You will also play a key part in sustainability initiatives and delivering excellent customer service to staff, tenants, and visitors. This is a full-time, permanent position working 35 hours per week. Key Responsibilities Lead and manage estates and facilities services across multiple QiB sites Ensure statutory compliance, health & safety, and fire safety Plan and manage maintenance schedules and refurbishment projects Lead and supervise cleaning, security, and facilities teams Manage budgets, procurement, and contracts efficiently Support environmental sustainability and energy efficiency initiatives Maintain strong communication with stakeholders and building users About You Proven experience managing estates or facilities operations, ideally across multiple sites Strong leadership, communication, and stakeholder management skills Knowledge of health & safety, fire regulations, and compliance standards Experience in budgeting, procurement, and project management Committed to Quaker values, equality, diversity, and inclusion Working Conditions Predominantly onsite at Friends House, with occasional travel to other sites Participation in duty manager rotas including early mornings, evenings, weekends, and bank holidays Some on-call responsibility for emergency response and building access For details of how to apply, please visit our website. Closing date: 8am on Friday 1 May 2026. Interviews: Thursday 7 May 2026, at Friends House, London. Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values. We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
Apr 23, 2026
Full time
Quakers in Britain are seeking a proactive and experienced Estates & Facilities Manager to lead our multi-site facilities operations. You will be responsible for ensuring our buildings are safe, compliant, well-maintained, sustainable, and welcoming, while providing leadership to cleaning, security, and facilities teams. This role involves managing statutory compliance, maintenance, budgets, contractors, and projects, and supporting long-term estate planning. You will also play a key part in sustainability initiatives and delivering excellent customer service to staff, tenants, and visitors. This is a full-time, permanent position working 35 hours per week. Key Responsibilities Lead and manage estates and facilities services across multiple QiB sites Ensure statutory compliance, health & safety, and fire safety Plan and manage maintenance schedules and refurbishment projects Lead and supervise cleaning, security, and facilities teams Manage budgets, procurement, and contracts efficiently Support environmental sustainability and energy efficiency initiatives Maintain strong communication with stakeholders and building users About You Proven experience managing estates or facilities operations, ideally across multiple sites Strong leadership, communication, and stakeholder management skills Knowledge of health & safety, fire regulations, and compliance standards Experience in budgeting, procurement, and project management Committed to Quaker values, equality, diversity, and inclusion Working Conditions Predominantly onsite at Friends House, with occasional travel to other sites Participation in duty manager rotas including early mornings, evenings, weekends, and bank holidays Some on-call responsibility for emergency response and building access For details of how to apply, please visit our website. Closing date: 8am on Friday 1 May 2026. Interviews: Thursday 7 May 2026, at Friends House, London. Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values. We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
Swanston Farm and Brasserie
Senior Barista
Swanston Farm and Brasserie City, Edinburgh
Job Title : Senior Barista Location : Edinburgh, EH10 7DS Salary : 13.21 - 13.71 per hour Job Type : Permanent, Full Time - including weekend work Working Hours: Flexibility available but generally 35 - 45 hours per week, usual shifts are 8:30 -16:30 or 10:00 -19:30 About us We are a Farm, Golf club and Restaurant that attracts visitors from far and wide and are VERY busy every day. If you love the buzz of service, working as a part of a close-knit team and leading from the front, this could be the place for you. About the role We're looking for a Senior Barista & Bar Lead to operate at the centre of our service area. This is a hands-on leadership role that requires you to be an expert at the coffee machine in the morning and a fast, efficient lead at the bar during our busy lunch and afternoon peaks. You won't just be making drinks; you'll be setting the pace, maintaining quality control, and ensuring the team behind the counter is motivated and supported. Craft Mastery : Produce exceptional coffee and beverages to a consistently high standard, ensuring every latte art heart and every garnish is perfect, even when there's a queue at the door. Bar Excellence : Lead the bar service, managing everything from draught beer and wine to spirit serves, ensuring speed and accuracy during peak times. Service Leadership : Support the Duty Managers by leading the floor and bar staff, acting as a mentor to junior team members, and ensuring a "smile-first" approach to problem-solving. Operational Control : Oversee the bar and coffee station setup, manage stock levels, and ensure opening and closing procedures are followed meticulously. About you You are a hospitality professional who loves the rush of a busy shift and takes genuine pride in being the best at what you do. Minimum of 2 years of experience in a high-volume hospitality setting Fully barista trained (manual machines/latte art) and possess a solid understanding of bar operations Knowledge of till systems High standard of personal presentation Ability to use own initiative Sound knowledge of food hygiene and health and safety Strong product knowledge Knowledge of local food trends Be available for private function work as required Why join us? Competitive rate of pay plus card tips and service charge paid to your monthly wage 50% discount on food Free on-site parking Uniform provided (depending on role) Sociable working hours (8:30 -16:30 or 10:00 -19:30) Flexible shifts No split shifts Tips shared equally on shift A strong and supportive team Company events Company pension Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Senior Barista, Bar Lead, Head Barista, Bar Supervisor, Hospitality Team Leader, Coffee Shop Manager, Lead Bartender, Front of House Supervisor, Cafe Supervisor, Senior Waiter, Beverage Lead, Shift Lead, Brasserie Lead will also be considered for this role.
Apr 23, 2026
Full time
Job Title : Senior Barista Location : Edinburgh, EH10 7DS Salary : 13.21 - 13.71 per hour Job Type : Permanent, Full Time - including weekend work Working Hours: Flexibility available but generally 35 - 45 hours per week, usual shifts are 8:30 -16:30 or 10:00 -19:30 About us We are a Farm, Golf club and Restaurant that attracts visitors from far and wide and are VERY busy every day. If you love the buzz of service, working as a part of a close-knit team and leading from the front, this could be the place for you. About the role We're looking for a Senior Barista & Bar Lead to operate at the centre of our service area. This is a hands-on leadership role that requires you to be an expert at the coffee machine in the morning and a fast, efficient lead at the bar during our busy lunch and afternoon peaks. You won't just be making drinks; you'll be setting the pace, maintaining quality control, and ensuring the team behind the counter is motivated and supported. Craft Mastery : Produce exceptional coffee and beverages to a consistently high standard, ensuring every latte art heart and every garnish is perfect, even when there's a queue at the door. Bar Excellence : Lead the bar service, managing everything from draught beer and wine to spirit serves, ensuring speed and accuracy during peak times. Service Leadership : Support the Duty Managers by leading the floor and bar staff, acting as a mentor to junior team members, and ensuring a "smile-first" approach to problem-solving. Operational Control : Oversee the bar and coffee station setup, manage stock levels, and ensure opening and closing procedures are followed meticulously. About you You are a hospitality professional who loves the rush of a busy shift and takes genuine pride in being the best at what you do. Minimum of 2 years of experience in a high-volume hospitality setting Fully barista trained (manual machines/latte art) and possess a solid understanding of bar operations Knowledge of till systems High standard of personal presentation Ability to use own initiative Sound knowledge of food hygiene and health and safety Strong product knowledge Knowledge of local food trends Be available for private function work as required Why join us? Competitive rate of pay plus card tips and service charge paid to your monthly wage 50% discount on food Free on-site parking Uniform provided (depending on role) Sociable working hours (8:30 -16:30 or 10:00 -19:30) Flexible shifts No split shifts Tips shared equally on shift A strong and supportive team Company events Company pension Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Senior Barista, Bar Lead, Head Barista, Bar Supervisor, Hospitality Team Leader, Coffee Shop Manager, Lead Bartender, Front of House Supervisor, Cafe Supervisor, Senior Waiter, Beverage Lead, Shift Lead, Brasserie Lead will also be considered for this role.

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