Deskside Support Engineer

Deskside Support Engineer is sought by prestigious global financial services organisation. This role will see you joining a fast-paced, high-performance environment where technology underpins every decision from the trading floor to the boardroom.

This is more than a typical support role. You'll be the go-to engineer for senior stakeholders, providing white-glove support across hardware, software, and business-critical applications such as Bloomberg, FactSet, and Salesforce.

Key Responsibilities:

• Provide deskside and remote technical support across Windows, Office 365, and network systems
• Troubleshoot and resolve complex hardware and software issues efficiently
• Deliver high-quality, customer-focused support to end users, including senior stakeholders
• Support and maintain business applications such as Bloomberg, FactSet, Salesforce, and Zoom
• Administer and maintain Active Directory, Exchange, and endpoint security tools
• Configure and deploy HP and Lenovo laptops, desktops, and peripherals
• Contribute to IT projects including upgrades, migrations, and new technology rollouts
• Collaborate with regional and global IT teams to ensure consistent service standards
• Conduct proactive floor walks to build relationships and identify potential issues early

Key Requirements:

• Proven experience in a deskside or technical support role within professional or financial services
• Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange
• Experience with support tools such as ServiceNow, SCCM, or similar platforms
• Excellent communication skills with the ability to support senior users effectively
• Awareness of information security best practices
• Confident troubleshooting a range of hardware, network, and application issues
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage
• Certifications such as CompTIA or Microsoft are advantageous, but what matters most is your technical curiosity, accountability, and commitment to service excellence.

Why Apply?

• Be part of a global organisation where technology drives every strategic decision
• Gain exposure to enterprise-grade systems and financial platforms in a high-trust environment
• Work alongside experienced IT professionals who value ownership and continuous improvement
• Join a culture that rewards accountability, initiative, and exceptional service
• Opportunities to contribute to international projects and develop your technical expertise

For a full consultation, send your CV to ARC IT Recruitment today.