CBSbutler Holdings Limited trading as CBSbutler
Erskine, Renfrewshire
Our IT services client is seeking a junior data analyst to provide support to their hardware processing team for their site in Erskine. This is an onsite entry level role for a 12 month contract. On the job training will be provided. Contract period : 12 months Rate : 13 per hour PAYE Applicants should live in the local area as this is a fully onsite role. As Junior Data Analyst, you will be working in their End of Lease Returns Team and you will carry out the following duties: Match physically-returned hardware with those originally leased Analyse customer lease contracts in detail Interact with customer-facing specialists in-country Terminate lease contracts Resolve complex data comparison issues Efficiently prioritize daily tasks About you: You will be a recent grad and you will have confident excel skills. You will be a strong communicator, both verbal and written and you will be a good problem solver. You will be interested in data analysis and you will be able to focus on fine detail This is a fantastic early career opportunity to join a well established team. Apply today!
May 25, 2026
Contractor
Our IT services client is seeking a junior data analyst to provide support to their hardware processing team for their site in Erskine. This is an onsite entry level role for a 12 month contract. On the job training will be provided. Contract period : 12 months Rate : 13 per hour PAYE Applicants should live in the local area as this is a fully onsite role. As Junior Data Analyst, you will be working in their End of Lease Returns Team and you will carry out the following duties: Match physically-returned hardware with those originally leased Analyse customer lease contracts in detail Interact with customer-facing specialists in-country Terminate lease contracts Resolve complex data comparison issues Efficiently prioritize daily tasks About you: You will be a recent grad and you will have confident excel skills. You will be a strong communicator, both verbal and written and you will be a good problem solver. You will be interested in data analysis and you will be able to focus on fine detail This is a fantastic early career opportunity to join a well established team. Apply today!
EXCITING NEW OPPORTUNITY AVAILABLE NOW! 2nd Line Support Analyst Based in Beeston, Nottingham Days - Monday to Friday Hours - Rota basis between 6am and 10pm (including 3 weekends out of 9 weeks) 13.51 per hour Full training provided Interviews to be held ASAP! Join a global leader in mobile payment processing technologies as a Second Line Support Analyst. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector. This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems. Responsibilities Provide second-line technical support for hardware, software, and bespoke systems. Diagnose and resolve complex issues quickly and effectively. Support Android-based platforms and payment processing technologies. Collaborate with internal teams to ensure seamless service delivery. Skills & Experience Proven experience in an IT Support environment. Strong analytical and technical skills (hardware/software troubleshooting). Intermediate to advanced PC literacy - confident with MS Office, web browsers, and databases. Experience with bespoke software and hardware solutions. Familiarity with Point of Sale (POS) environments. Desirable Knowledge Experience with any of the following will be an advantage: Android OS or other mobile operating systems. Mobile Device Management (MDM) tools. Remote access and support technologies. MySQL/MSSQL administration. AWS and Google Cloud Services. Remote deployment of software patches and upgrades. Payment systems (credit/debit card transactions and troubleshooting). What We're Looking For: Confident & Knowledgeable - demonstrating technical competence and assurance. Customer-Focused - delivering exceptional service and building trust. Passionate & committed - taking pride in meaningful results. Clear Communicator - projecting credibility and instilling confidence in users and colleagues. Responsible & Consistent - ensuring reliability and accountability in every interaction. Apply now and join a team that values innovation, collaboration, and excellence in service delivery. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 25, 2026
Contractor
EXCITING NEW OPPORTUNITY AVAILABLE NOW! 2nd Line Support Analyst Based in Beeston, Nottingham Days - Monday to Friday Hours - Rota basis between 6am and 10pm (including 3 weekends out of 9 weeks) 13.51 per hour Full training provided Interviews to be held ASAP! Join a global leader in mobile payment processing technologies as a Second Line Support Analyst. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector. This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems. Responsibilities Provide second-line technical support for hardware, software, and bespoke systems. Diagnose and resolve complex issues quickly and effectively. Support Android-based platforms and payment processing technologies. Collaborate with internal teams to ensure seamless service delivery. Skills & Experience Proven experience in an IT Support environment. Strong analytical and technical skills (hardware/software troubleshooting). Intermediate to advanced PC literacy - confident with MS Office, web browsers, and databases. Experience with bespoke software and hardware solutions. Familiarity with Point of Sale (POS) environments. Desirable Knowledge Experience with any of the following will be an advantage: Android OS or other mobile operating systems. Mobile Device Management (MDM) tools. Remote access and support technologies. MySQL/MSSQL administration. AWS and Google Cloud Services. Remote deployment of software patches and upgrades. Payment systems (credit/debit card transactions and troubleshooting). What We're Looking For: Confident & Knowledgeable - demonstrating technical competence and assurance. Customer-Focused - delivering exceptional service and building trust. Passionate & committed - taking pride in meaningful results. Clear Communicator - projecting credibility and instilling confidence in users and colleagues. Responsible & Consistent - ensuring reliability and accountability in every interaction. Apply now and join a team that values innovation, collaboration, and excellence in service delivery. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.
May 24, 2026
Full time
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment On-Site Role Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues Support Microsoft 365 and end-user applications including ERP Act as first responder for IT incidents and system outages Support manufacturing/shop-floor IT systems Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues Maintain accurate documentation and ticket updates Assist with ERP user setup, support and documentation Required Skills & Experience Proven experience in an IT Support Technician, IT Support Analyst, or similar role Strong knowledge of Windows environments and Microsoft 365 Experience supporting desktops, laptops, printers and networked devices Understanding of client/server networking, VPNs, WANs Experience in a manufacturing or food production environment (desirable) ERP system user administration experience (desirable) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: SQL JavaScript ERP systems Working alongside MSPs on infrastructure and development projects
May 24, 2026
Full time
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment On-Site Role Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues Support Microsoft 365 and end-user applications including ERP Act as first responder for IT incidents and system outages Support manufacturing/shop-floor IT systems Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues Maintain accurate documentation and ticket updates Assist with ERP user setup, support and documentation Required Skills & Experience Proven experience in an IT Support Technician, IT Support Analyst, or similar role Strong knowledge of Windows environments and Microsoft 365 Experience supporting desktops, laptops, printers and networked devices Understanding of client/server networking, VPNs, WANs Experience in a manufacturing or food production environment (desirable) ERP system user administration experience (desirable) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: SQL JavaScript ERP systems Working alongside MSPs on infrastructure and development projects
1st Line Support Engineer - Ellesmere Port - £25-£27k - 12 month FTC The1st line Support role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required and how system issues impact wider professional services operations. Work involves supporting users through clear, professional communication, resolving basic technical issues, and prioritising a high volume of requests effectively. Analysts also support onboarding and access requests, contribute to identifying trends in recurring issues, and assist with user acceptance testing where required. Flexibility and responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration is expected across teams, alongside reliability, accuracy, and accountability. Analysts should be adaptable, organised, and comfortable working in a structured but fast-paced environment. Skills required: Clear and professional communication with users and stakeholders Accurate logging, updating, and management of ITSM tickets Basic troubleshooting of hardware, software, and connectivity issues User account setup, access management, and data accuracy checks Ability to prioritise and manage multiple requests in a high-volume environment Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable)
May 24, 2026
Full time
1st Line Support Engineer - Ellesmere Port - £25-£27k - 12 month FTC The1st line Support role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required and how system issues impact wider professional services operations. Work involves supporting users through clear, professional communication, resolving basic technical issues, and prioritising a high volume of requests effectively. Analysts also support onboarding and access requests, contribute to identifying trends in recurring issues, and assist with user acceptance testing where required. Flexibility and responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration is expected across teams, alongside reliability, accuracy, and accountability. Analysts should be adaptable, organised, and comfortable working in a structured but fast-paced environment. Skills required: Clear and professional communication with users and stakeholders Accurate logging, updating, and management of ITSM tickets Basic troubleshooting of hardware, software, and connectivity issues User account setup, access management, and data accuracy checks Ability to prioritise and manage multiple requests in a high-volume environment Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable)
Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicating software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third-party hardware and software vendors as needed to resolve escalated issues REQUIRED QUALIFICATIONS 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem-solving skills with a methodical and customer-focused approach Understanding of Jira processes, including incident management and change control PREFERRED QUALIFICATIONS Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed-OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments
May 23, 2026
Contractor
Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicating software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third-party hardware and software vendors as needed to resolve escalated issues REQUIRED QUALIFICATIONS 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem-solving skills with a methodical and customer-focused approach Understanding of Jira processes, including incident management and change control PREFERRED QUALIFICATIONS Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed-OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments
Title: IT Support Analyst (IT Operations Analyst) Rate: £17.62 per hour PAYE Location: Onsite Northwich (Mon - Fri, 8am-5pm) Contract: 6 Months (possibility to extend) Start Date: ASAP Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base. You'll be joining a collaborative IT function where you'll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite. Responsibilities Provide 2nd level IT support to end users Troubleshoot and resolve incidents using basic analysis techniques Assist with root cause analysis on recurring issues Provide onsite and remote support using remote control software Support users with hardware, software, and connectivity issues Work collaboratively with project teams and other IT support functions Liaise with external vendors and partners regarding user support Ensure incidents are managed in line with ITIL processes Maintain accurate incident logging and documentation Perform hardware and software change requests Attend end-user meetings to provide local IT support when required Support regional infrastructure maintenance alongside global IT teams Install and maintain local IT infrastructure as needed Experience & Qualifications Minimum 2 years' experience in a technical IT support or customer support role Strong knowledge of Microsoft O365 and Windows 11 Experience supporting Android and iOS mobile devices Familiarity with remote support tools such as Bomgar Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support Exposure to incident management platforms, ideally ServiceNow Strong customer service and problem-solving skills Degree in Computer Science, Informatics, or similar preferred
May 23, 2026
Contractor
Title: IT Support Analyst (IT Operations Analyst) Rate: £17.62 per hour PAYE Location: Onsite Northwich (Mon - Fri, 8am-5pm) Contract: 6 Months (possibility to extend) Start Date: ASAP Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base. You'll be joining a collaborative IT function where you'll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite. Responsibilities Provide 2nd level IT support to end users Troubleshoot and resolve incidents using basic analysis techniques Assist with root cause analysis on recurring issues Provide onsite and remote support using remote control software Support users with hardware, software, and connectivity issues Work collaboratively with project teams and other IT support functions Liaise with external vendors and partners regarding user support Ensure incidents are managed in line with ITIL processes Maintain accurate incident logging and documentation Perform hardware and software change requests Attend end-user meetings to provide local IT support when required Support regional infrastructure maintenance alongside global IT teams Install and maintain local IT infrastructure as needed Experience & Qualifications Minimum 2 years' experience in a technical IT support or customer support role Strong knowledge of Microsoft O365 and Windows 11 Experience supporting Android and iOS mobile devices Familiarity with remote support tools such as Bomgar Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support Exposure to incident management platforms, ideally ServiceNow Strong customer service and problem-solving skills Degree in Computer Science, Informatics, or similar preferred
IT Support Analyst Nottingham (On-site) 18.00 - 19.50 per hour (Umbrella) Full-time contract role (3 month rolling) We're hiring an enthusiastic and customer-focused IT Support Analyst to join a busy, fast-paced onsite environment in Nottingham. This is a fantastic opportunity for someone with some hands-on IT knowledge (or relevant training) who is eager to learn, develop new skills, and build a career in IT support. Responsibilities: Providing first-line IT support to end users across the site Troubleshooting hardware and software issues Setting up and configuring laptops, desktops, and user accounts Supporting printers, handheld devices, and warehouse tech systems Logging and managing tickets through the service desk system Delivering excellent customer service with every interaction Skills and Experience Some IT experience (placement, internship, helpdesk, or personal projects) OR relevant IT qualification Strong customer service or customer-facing experience (retail, hospitality, call centre, etc. all welcome!) A proactive attitude and willingness to learn Good problem-solving skills and attention to detail Reliable and comfortable working fully onsite If you have the relevant skills and experience for the role, please apply using the link provided.
May 23, 2026
Contractor
IT Support Analyst Nottingham (On-site) 18.00 - 19.50 per hour (Umbrella) Full-time contract role (3 month rolling) We're hiring an enthusiastic and customer-focused IT Support Analyst to join a busy, fast-paced onsite environment in Nottingham. This is a fantastic opportunity for someone with some hands-on IT knowledge (or relevant training) who is eager to learn, develop new skills, and build a career in IT support. Responsibilities: Providing first-line IT support to end users across the site Troubleshooting hardware and software issues Setting up and configuring laptops, desktops, and user accounts Supporting printers, handheld devices, and warehouse tech systems Logging and managing tickets through the service desk system Delivering excellent customer service with every interaction Skills and Experience Some IT experience (placement, internship, helpdesk, or personal projects) OR relevant IT qualification Strong customer service or customer-facing experience (retail, hospitality, call centre, etc. all welcome!) A proactive attitude and willingness to learn Good problem-solving skills and attention to detail Reliable and comfortable working fully onsite If you have the relevant skills and experience for the role, please apply using the link provided.
Our client, a well-established and growing family-run business based in Peterborough, is seeking a skilled and versatile IT Support Analyst to join their dedicated team. This is a fantastic opportunity for someone looking to take on a hands-on role within a supportive and progressive environment. This role is offered on a full time permanent basis, working Monday to Friday 8.45am - 5.15pm. Key Responsibilities As an IT Support Analyst, your daily responsibilities will include: Installation and maintenance of computer hardware, software, and peripherals Troubleshooting and resolving networking issues Managing system updates, data backups, and restores Ensuring all computer hardware is operating efficiently Verifying correct software licensing across all systems Maintaining functionality and updates of company websites Supporting and contributing to IT-related projects Skills & Experience Required for IT Support Analyst To be successful in this role, you will need: Proven experience in a similar IT or Network Engineering role Strong troubleshooting skills and technical knowledge Ability to work independently as well as part of a team Excellent communication and problem-solving abilities Benefits Package In return, you will receive a competitive salary of up to £35,000 and a comprehensive benefits package, including: 31 days holiday (including public holidays) Pension contribution Free on-site parking Employee rewards schemes Cash benefits linked to life cover Ongoing commitment to Learning and Development Attendance bonus Complimentary tea and coffee How to Apply Please submit your CV to be considered. Interviews will be scheduled as applications are reviewed. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying, your details will be registered with us, and your data may be added to our database in accordance with our Privacy Policy, which can be found on our website.
May 23, 2026
Full time
Our client, a well-established and growing family-run business based in Peterborough, is seeking a skilled and versatile IT Support Analyst to join their dedicated team. This is a fantastic opportunity for someone looking to take on a hands-on role within a supportive and progressive environment. This role is offered on a full time permanent basis, working Monday to Friday 8.45am - 5.15pm. Key Responsibilities As an IT Support Analyst, your daily responsibilities will include: Installation and maintenance of computer hardware, software, and peripherals Troubleshooting and resolving networking issues Managing system updates, data backups, and restores Ensuring all computer hardware is operating efficiently Verifying correct software licensing across all systems Maintaining functionality and updates of company websites Supporting and contributing to IT-related projects Skills & Experience Required for IT Support Analyst To be successful in this role, you will need: Proven experience in a similar IT or Network Engineering role Strong troubleshooting skills and technical knowledge Ability to work independently as well as part of a team Excellent communication and problem-solving abilities Benefits Package In return, you will receive a competitive salary of up to £35,000 and a comprehensive benefits package, including: 31 days holiday (including public holidays) Pension contribution Free on-site parking Employee rewards schemes Cash benefits linked to life cover Ongoing commitment to Learning and Development Attendance bonus Complimentary tea and coffee How to Apply Please submit your CV to be considered. Interviews will be scheduled as applications are reviewed. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying, your details will be registered with us, and your data may be added to our database in accordance with our Privacy Policy, which can be found on our website.
Technical Business Analyst - Agile / Geospatial / Real-Time Systems - Hybrid, Berkshire (Predominantly Remote) This is not a sit in meetings and write requirements documents kind of BA role. It s much more hands-on, technical, and delivery-focused. We're working with an engineering-led business building software and hardware-integrated platforms across areas like airspace monitoring, security systems, and real-time operational technology. They re looking for a Technical Business Analyst who is comfortable sitting between engineering teams, operational users, and project delivery. What you ll be doing: Gathering and refining requirements with technical and operational stakeholders Writing structured user stories and acceptance criteria in Azure DevOps Supporting Agile delivery across sprint planning, backlog refinement, and demos Producing workflows, user journeys, and wireframes Working closely with Architects, developers, and testers on complex real-world systems Supporting deployments, demonstrations, and operational trials What they re looking for: Strong Agile BA experience (Scrum / DSDM) Experience writing user stories and BDD acceptance criteria Ability to work in technical environments rather than purely business-facing projects Strong stakeholder management and communication skills Any experience around radar, RF systems, sensors, aerospace, aviation, defence, networking, or real-time platforms would be a big advantage. The kind of person who ll do well here: You re comfortable in technical conversations You enjoy solving problems rather than just documenting them You can work with both engineers and end users You re happy operating in environments where software meets hardware and operations Hybrid working. Long-term opportunity. Genuinely interesting technology.
May 23, 2026
Full time
Technical Business Analyst - Agile / Geospatial / Real-Time Systems - Hybrid, Berkshire (Predominantly Remote) This is not a sit in meetings and write requirements documents kind of BA role. It s much more hands-on, technical, and delivery-focused. We're working with an engineering-led business building software and hardware-integrated platforms across areas like airspace monitoring, security systems, and real-time operational technology. They re looking for a Technical Business Analyst who is comfortable sitting between engineering teams, operational users, and project delivery. What you ll be doing: Gathering and refining requirements with technical and operational stakeholders Writing structured user stories and acceptance criteria in Azure DevOps Supporting Agile delivery across sprint planning, backlog refinement, and demos Producing workflows, user journeys, and wireframes Working closely with Architects, developers, and testers on complex real-world systems Supporting deployments, demonstrations, and operational trials What they re looking for: Strong Agile BA experience (Scrum / DSDM) Experience writing user stories and BDD acceptance criteria Ability to work in technical environments rather than purely business-facing projects Strong stakeholder management and communication skills Any experience around radar, RF systems, sensors, aerospace, aviation, defence, networking, or real-time platforms would be a big advantage. The kind of person who ll do well here: You re comfortable in technical conversations You enjoy solving problems rather than just documenting them You can work with both engineers and end users You re happy operating in environments where software meets hardware and operations Hybrid working. Long-term opportunity. Genuinely interesting technology.
We re looking for a tech-savvy person to join our office team and help shape how a growing London company uses technology day-to-day. This is a hands-on role where you ll learn fast, get involved in everything from AI to software development, and grow with the company. Cleaning Express is one of London s most trusted cleaning companies. We ve completed over 500,000 cleans, serve thousands of customers, and we re investing in the technology behind the operation. Your attitude, curiosity and communication skills matter far more than years of experience. What you ll do: IT Support First point of contact for office tech issues, PC maintenance, setting up new starters, and managing our external IT support provider. Software Development Getting involved in live software projects: brainstorming ideas, discussing implementation with Developers, testing new features, helping shape product roadmaps, and contributing to a future website rebuild. AI and Automation Spotting tasks that could be automated, building and testing AI tools that connect our internal systems, and training the team on how to use AI effectively. Data and Reporting Helping management with one-off analysis requests such as profitability reviews, pricing and operational metrics. Subscriptions and Licences Keeping a register of all our software, flagging anything unused. Cleaning Innovation Researching new cleaning equipment and products, running trials with our teams. Office Admin Ordering supplies, maintaining the coffee machines, organising Friday lunch. What we re looking for: Fluent English and Russian (written and spoken). You ll use both daily. Genuine enthusiasm for technology, AI and automation. Basic IT troubleshooting skills (Windows, Microsoft 365, common office hardware). Confident user of AI tools such as Claude, Perplexity or ChatGPT. Self-motivated, curious, and a fast learner. Familiarity with Power BI or Looker Studio is a plus, not a must. What we offer: £30,000 to £36,000 depending on experience and aptitude. 28 days holiday. Stakeholder pension, private health insurance and health cash plan. A genuine path to grow into a senior technology role as the company scales. A friendly, multilingual office team with free fruit, drinks and regular team events. Full training provided. We want someone who can grow with us. The Basics Hours: Monday to Friday, 9am to 5:30pm (37.5 hrs/week) Location: Office based Woolwich Arsenal, SE18 6PF Start date: June 2026 (to be confirmed) Probation: 6 months Note: This is a fully office-based role. Applications from candidates seeking hybrid or remote working will not be considered. About Cleaning Express Award-winning London cleaning company, founded in 2015. Corporate member of the British Institute of Cleaning Science, Living Wage Employer, Royal Greenwich Business Awards winner 2022, and rated in the top three cleaning companies in London by ThreeBestRated. Similar Roles: IT Support Co-ordinator; IT Administrator; Technology Co-ordinator; IT and Office Co-ordinator; IT Operations Assistant; Systems Co-ordinator; IT Support Analyst; Office Technology Co-ordinator; Graduate IT Role; IT and AI Co-ordinator
May 23, 2026
Full time
We re looking for a tech-savvy person to join our office team and help shape how a growing London company uses technology day-to-day. This is a hands-on role where you ll learn fast, get involved in everything from AI to software development, and grow with the company. Cleaning Express is one of London s most trusted cleaning companies. We ve completed over 500,000 cleans, serve thousands of customers, and we re investing in the technology behind the operation. Your attitude, curiosity and communication skills matter far more than years of experience. What you ll do: IT Support First point of contact for office tech issues, PC maintenance, setting up new starters, and managing our external IT support provider. Software Development Getting involved in live software projects: brainstorming ideas, discussing implementation with Developers, testing new features, helping shape product roadmaps, and contributing to a future website rebuild. AI and Automation Spotting tasks that could be automated, building and testing AI tools that connect our internal systems, and training the team on how to use AI effectively. Data and Reporting Helping management with one-off analysis requests such as profitability reviews, pricing and operational metrics. Subscriptions and Licences Keeping a register of all our software, flagging anything unused. Cleaning Innovation Researching new cleaning equipment and products, running trials with our teams. Office Admin Ordering supplies, maintaining the coffee machines, organising Friday lunch. What we re looking for: Fluent English and Russian (written and spoken). You ll use both daily. Genuine enthusiasm for technology, AI and automation. Basic IT troubleshooting skills (Windows, Microsoft 365, common office hardware). Confident user of AI tools such as Claude, Perplexity or ChatGPT. Self-motivated, curious, and a fast learner. Familiarity with Power BI or Looker Studio is a plus, not a must. What we offer: £30,000 to £36,000 depending on experience and aptitude. 28 days holiday. Stakeholder pension, private health insurance and health cash plan. A genuine path to grow into a senior technology role as the company scales. A friendly, multilingual office team with free fruit, drinks and regular team events. Full training provided. We want someone who can grow with us. The Basics Hours: Monday to Friday, 9am to 5:30pm (37.5 hrs/week) Location: Office based Woolwich Arsenal, SE18 6PF Start date: June 2026 (to be confirmed) Probation: 6 months Note: This is a fully office-based role. Applications from candidates seeking hybrid or remote working will not be considered. About Cleaning Express Award-winning London cleaning company, founded in 2015. Corporate member of the British Institute of Cleaning Science, Living Wage Employer, Royal Greenwich Business Awards winner 2022, and rated in the top three cleaning companies in London by ThreeBestRated. Similar Roles: IT Support Co-ordinator; IT Administrator; Technology Co-ordinator; IT and Office Co-ordinator; IT Operations Assistant; Systems Co-ordinator; IT Support Analyst; Office Technology Co-ordinator; Graduate IT Role; IT and AI Co-ordinator
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.
May 22, 2026
Full time
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.
IT Field Engineer Home base: Cardiff or Bristol Coverage: Multiple Sites (UK) £35,700 per year + up to 15% annual bonus + ECOS Car 45 hours per week Renault Retail Group is looking for a supportive and proactive IT Field Engineer to join our friendly UK IT team. You ll help keep our technology running smoothly across more than 18 retail locations, working with modern systems, helpful colleagues and a brand that values professionalism and collaboration. What You ll Do You ll play an important role in delivering reliable IT services across our dealerships. Day?to?day, you will: Provide field?based IT support to regional teams and retail locations. Resolve technical issues on?site in a calm, clear and professional manner. Deploy desktops, laptops, telephony and end?user devices for installations, upgrades and routine needs. Create and manage rollout plans with international teams and external suppliers. Document technical workflows, configurations and business processes clearly and accurately. Identify opportunities to improve processes and work with the IT/IS Manager to introduce efficient and compliant solutions. Deliver 1st, 2nd and 3rd line support, escalating complex cases when appropriate. Handle helpdesk tickets, emails and telephone queries. Test hardware, software and configuration changes to ensure stability and minimise disruption. Provide input on emerging technologies, including SD?WAN, next?generation firewalls and cloud connectivity solutions. Support planned maintenance activities, which may occasionally take place outside standard hours. Complete daily system health checks and routine maintenance. Manage IT assets, stock control and equipment lifecycle on site. Field Engineering activities include: Regular travel between multiple retail locations, including short?notice visits. Using strong organisational skills to manage site visits, tasks and changing priorities. Diagnosing and resolving hardware, software and basic network connectivity issues. Supporting site technologies such as printers, POS systems and handheld devices. Following structured change management processes for updates and fixes. Coordinating internal and external resources for IT?related work. Assisting with installation, configuration and maintenance of routers, switches and firewalls. Supporting VPN configuration and connectivity troubleshooting. Carrying out routine network administration under guidance. Working with zoning concepts such as DMZ. Handling LAN and Wi?Fi troubleshooting, including coverage checks and equipment replacement. Managing Wi?Fi technologies at a basic operational level. Producing clear technical documentation, diagrams and procedures. Territory and Travel This role has a defined primary territory, with additional travel requirements across the wider business: Your usual territory will be our dealerships in South Wales (Cardiff and Swansea) and our six premises in Bristol. You will also make reasonably frequent visits to: Our dealerships in Greater London Dealerships in the Home Counties Our dealership in Bolton, Greater Manchester There will also be occasional visits to closely related partner organisations. Because this role involves regular travel across Bristol and South Wales, we are especially interested in candidates who live locally or within easy commuting distance of these areas, as this helps support consistent and efficient site coverage. What We re Looking For We re looking for someone who is organised, customer?focused and comfortable working independently across multiple sites. Skills and experience that will help you succeed include: Previous IT field support or hands?on technical experience. Strong knowledge of Microsoft Office and Microsoft 365. Experience managing vendors and service partners. Experience supporting or coordinating projects. A positive, clear and professional communication style. A structured approach to diagnosing issues and documenting work. A conceptual understanding of networking, including: SD?WAN, MPLS, routing Modern firewall technologies LAN and Wi?Fi environments DMZ zoning Familiarity with structured cabling, tracing, patching and identifying common faults. Desirable: Professional certifications (e.g., CompTIA, CCNA, ITIL) or equivalent experience. Experience working with frameworks such as PCI DSS, ISO 27001 or ITIL v4. Awareness of PCI DSS requirements. Licence Requirement A full UK driving licence is essential, and automatic?only licences are acceptable . Frequent travel between retail locations forms a core part of this role. Hours & Pay £35,700 per year Up to 15% annual bonus A tax?efficient ECOP / ECOS car after one month s service A standard demo car will be provided in the interim if needed (subject to normal BIK) 45 hours per week Generally 8:00am 6:00pm Monday to Friday with one hour for lunch Business mileage reimbursed Accommodation for overnight stays, along with other reasonable business expenses, will be reimbursed when agreed in advance with your line manager. Flexibility required depending on travel times or business needs Occasional on?call or out?of?hours cover may be required, sometimes including weekends or public holidays (typically 2 3 times per year, with potential increases during major projects) A company laptop and company mobile phone will be provided Company Benefits Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Access to our company loan car scheme for close family Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme 33 days annual leave including Bank Holidays (option to buy or sell additional days) How to Apply Apply online today and we ll be in touch soon. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.
May 22, 2026
Full time
IT Field Engineer Home base: Cardiff or Bristol Coverage: Multiple Sites (UK) £35,700 per year + up to 15% annual bonus + ECOS Car 45 hours per week Renault Retail Group is looking for a supportive and proactive IT Field Engineer to join our friendly UK IT team. You ll help keep our technology running smoothly across more than 18 retail locations, working with modern systems, helpful colleagues and a brand that values professionalism and collaboration. What You ll Do You ll play an important role in delivering reliable IT services across our dealerships. Day?to?day, you will: Provide field?based IT support to regional teams and retail locations. Resolve technical issues on?site in a calm, clear and professional manner. Deploy desktops, laptops, telephony and end?user devices for installations, upgrades and routine needs. Create and manage rollout plans with international teams and external suppliers. Document technical workflows, configurations and business processes clearly and accurately. Identify opportunities to improve processes and work with the IT/IS Manager to introduce efficient and compliant solutions. Deliver 1st, 2nd and 3rd line support, escalating complex cases when appropriate. Handle helpdesk tickets, emails and telephone queries. Test hardware, software and configuration changes to ensure stability and minimise disruption. Provide input on emerging technologies, including SD?WAN, next?generation firewalls and cloud connectivity solutions. Support planned maintenance activities, which may occasionally take place outside standard hours. Complete daily system health checks and routine maintenance. Manage IT assets, stock control and equipment lifecycle on site. Field Engineering activities include: Regular travel between multiple retail locations, including short?notice visits. Using strong organisational skills to manage site visits, tasks and changing priorities. Diagnosing and resolving hardware, software and basic network connectivity issues. Supporting site technologies such as printers, POS systems and handheld devices. Following structured change management processes for updates and fixes. Coordinating internal and external resources for IT?related work. Assisting with installation, configuration and maintenance of routers, switches and firewalls. Supporting VPN configuration and connectivity troubleshooting. Carrying out routine network administration under guidance. Working with zoning concepts such as DMZ. Handling LAN and Wi?Fi troubleshooting, including coverage checks and equipment replacement. Managing Wi?Fi technologies at a basic operational level. Producing clear technical documentation, diagrams and procedures. Territory and Travel This role has a defined primary territory, with additional travel requirements across the wider business: Your usual territory will be our dealerships in South Wales (Cardiff and Swansea) and our six premises in Bristol. You will also make reasonably frequent visits to: Our dealerships in Greater London Dealerships in the Home Counties Our dealership in Bolton, Greater Manchester There will also be occasional visits to closely related partner organisations. Because this role involves regular travel across Bristol and South Wales, we are especially interested in candidates who live locally or within easy commuting distance of these areas, as this helps support consistent and efficient site coverage. What We re Looking For We re looking for someone who is organised, customer?focused and comfortable working independently across multiple sites. Skills and experience that will help you succeed include: Previous IT field support or hands?on technical experience. Strong knowledge of Microsoft Office and Microsoft 365. Experience managing vendors and service partners. Experience supporting or coordinating projects. A positive, clear and professional communication style. A structured approach to diagnosing issues and documenting work. A conceptual understanding of networking, including: SD?WAN, MPLS, routing Modern firewall technologies LAN and Wi?Fi environments DMZ zoning Familiarity with structured cabling, tracing, patching and identifying common faults. Desirable: Professional certifications (e.g., CompTIA, CCNA, ITIL) or equivalent experience. Experience working with frameworks such as PCI DSS, ISO 27001 or ITIL v4. Awareness of PCI DSS requirements. Licence Requirement A full UK driving licence is essential, and automatic?only licences are acceptable . Frequent travel between retail locations forms a core part of this role. Hours & Pay £35,700 per year Up to 15% annual bonus A tax?efficient ECOP / ECOS car after one month s service A standard demo car will be provided in the interim if needed (subject to normal BIK) 45 hours per week Generally 8:00am 6:00pm Monday to Friday with one hour for lunch Business mileage reimbursed Accommodation for overnight stays, along with other reasonable business expenses, will be reimbursed when agreed in advance with your line manager. Flexibility required depending on travel times or business needs Occasional on?call or out?of?hours cover may be required, sometimes including weekends or public holidays (typically 2 3 times per year, with potential increases during major projects) A company laptop and company mobile phone will be provided Company Benefits Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Access to our company loan car scheme for close family Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme 33 days annual leave including Bank Holidays (option to buy or sell additional days) How to Apply Apply online today and we ll be in touch soon. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.
Senior Cyber Security & Network Analyst The Opportunity in a Nutshell On behalf of our client, a leader in their industry , we are seeking a senior, hands-on technology professional with a deep foundation in Network Engineering (minimum 5-7 years of experience) coupled with strong Cyber Security expertise. This is not a purely monitoring role; the client requires an engineer who can lead from the front, physically and logically build infrastructure, and own complex technical projects from inception to completion. You will ensure the client's digital ecosystem remains resilient, highly performant, and securely aligned with evolving business objectives. Core Responsibilities As a senior technical anchor within the operations team, your daily focus will heavily lean into robust network engineering, system build-outs, and defensive security protocols: Infrastructure Installations & Kit Builds: Act as the technical lead for configuring, assembling, installing, and deploying new network and security hardware. Ensure all engineering documentation is immaculately maintained. Network Architecture Ownership: Maintain, optimize, and scale the client's Layer 2/3 environment, specifically managing Cisco Nexus routing, LAN/WAN frameworks, wireless networks, B2B links, and network load balancing solutions. Project Leadership: Spearhead mid-to-large scale infrastructure initiatives, ensuring deliverables are hit on time and within budget. You will be expected to demonstrate the tangible business value your technical decisions bring to the overall deployment process. Infrastructure Defense & Monitoring: Oversee next-generation Palo Alto firewalls, intrusion prevention systems, and data encryption protocols. Monitor SIEM platforms and threat feeds to isolate, investigate, and remediate digital vulnerabilities. Collaboration & Mentorship: Partner closely with internal technical squads and coordinate with external vendor partners. Provide coaching and technical advice to team members to foster a culture of continuous improvement. What The Client Is Looking For To thrive in this fast-paced environment, candidates must possess a blend of seasoned engineering experience and a structured, methodical approach to problem-solving. Technical Competencies: Minimum of 5-7 years of dedicated experience implementing, supporting, and developing complex L2/3 network architectures. Proven track record of leading and performing new network installations and physical/logical kit builds. Deep technical proficiency configuring and supporting L2/3 Cisco Nexus switching frameworks and Aruba Wi-Fi environments. Solid understanding of Network Load Balancing mechanisms and coordinating third-party Penetration Testing. Strong secondary expertise in Cyber Security, specifically administering Palo Alto Firewalls alongside their advanced next-gen service suites. Background utilizing Qualys Vulnerability Management tools and endpoint detection/remediation software. Previous experience navigating SOX compliance frameworks and handling fast-paced data environments is highly desirable. Application Requirement: Project Examples Our client values real-world execution. As part of your application, please be prepared to provide specific examples of projects where you led from the front on network or security kit deployments. We will look for details on: The scope of the hardware/software deployment you personally executed. The specific technical challenges you overcame during the installation or build phase. The tangible value and security/performance improvements your role brought to that process. Growth, Support & Culture Our client believes in empowering their people to reach their full potential. Joining this team means benefiting from: Structured Progression: Clear objective setting, tailored 1:1 mentorship sessions, and consistent coaching to elevate your architectural capabilities. Empowerment & Autonomy: An inclusive culture that grants ownership of meaningful outcomes and encourages exploration of development opportunities outside your immediate remit. A Collaborative Space: A supportive management philosophy designed to give employees the resources they need to excel while allowing them to bring their authentic selves to work every day.
May 22, 2026
Full time
Senior Cyber Security & Network Analyst The Opportunity in a Nutshell On behalf of our client, a leader in their industry , we are seeking a senior, hands-on technology professional with a deep foundation in Network Engineering (minimum 5-7 years of experience) coupled with strong Cyber Security expertise. This is not a purely monitoring role; the client requires an engineer who can lead from the front, physically and logically build infrastructure, and own complex technical projects from inception to completion. You will ensure the client's digital ecosystem remains resilient, highly performant, and securely aligned with evolving business objectives. Core Responsibilities As a senior technical anchor within the operations team, your daily focus will heavily lean into robust network engineering, system build-outs, and defensive security protocols: Infrastructure Installations & Kit Builds: Act as the technical lead for configuring, assembling, installing, and deploying new network and security hardware. Ensure all engineering documentation is immaculately maintained. Network Architecture Ownership: Maintain, optimize, and scale the client's Layer 2/3 environment, specifically managing Cisco Nexus routing, LAN/WAN frameworks, wireless networks, B2B links, and network load balancing solutions. Project Leadership: Spearhead mid-to-large scale infrastructure initiatives, ensuring deliverables are hit on time and within budget. You will be expected to demonstrate the tangible business value your technical decisions bring to the overall deployment process. Infrastructure Defense & Monitoring: Oversee next-generation Palo Alto firewalls, intrusion prevention systems, and data encryption protocols. Monitor SIEM platforms and threat feeds to isolate, investigate, and remediate digital vulnerabilities. Collaboration & Mentorship: Partner closely with internal technical squads and coordinate with external vendor partners. Provide coaching and technical advice to team members to foster a culture of continuous improvement. What The Client Is Looking For To thrive in this fast-paced environment, candidates must possess a blend of seasoned engineering experience and a structured, methodical approach to problem-solving. Technical Competencies: Minimum of 5-7 years of dedicated experience implementing, supporting, and developing complex L2/3 network architectures. Proven track record of leading and performing new network installations and physical/logical kit builds. Deep technical proficiency configuring and supporting L2/3 Cisco Nexus switching frameworks and Aruba Wi-Fi environments. Solid understanding of Network Load Balancing mechanisms and coordinating third-party Penetration Testing. Strong secondary expertise in Cyber Security, specifically administering Palo Alto Firewalls alongside their advanced next-gen service suites. Background utilizing Qualys Vulnerability Management tools and endpoint detection/remediation software. Previous experience navigating SOX compliance frameworks and handling fast-paced data environments is highly desirable. Application Requirement: Project Examples Our client values real-world execution. As part of your application, please be prepared to provide specific examples of projects where you led from the front on network or security kit deployments. We will look for details on: The scope of the hardware/software deployment you personally executed. The specific technical challenges you overcame during the installation or build phase. The tangible value and security/performance improvements your role brought to that process. Growth, Support & Culture Our client believes in empowering their people to reach their full potential. Joining this team means benefiting from: Structured Progression: Clear objective setting, tailored 1:1 mentorship sessions, and consistent coaching to elevate your architectural capabilities. Empowerment & Autonomy: An inclusive culture that grants ownership of meaningful outcomes and encourages exploration of development opportunities outside your immediate remit. A Collaborative Space: A supportive management philosophy designed to give employees the resources they need to excel while allowing them to bring their authentic selves to work every day.
IT Support Analyst A fantastic opportunity has arisen for an IT Support Analyst to join our Cardiff based law firm on a permanent basis. IT Support Analyst Responsibilities and Duties: * For this role we are looking for an experienced IT Support Analyst who takes a customer first approach in all end user support interactions. * They will share and support the vision for service excellence and willingly identify opportunities to develop this vision further. * The IT Support Analyst will technically resolve incidents and fulfils service requests across all supported IT devices in accordance with agreed service levels. * Where Technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. * They will provide and identify key issues and risks, escalating promptly to line management team, attend and actively participates in all daily stand up and team meetings and drives quality to the fore during all aspects of work. IT Support Analyst Knowledge, Sills and Experience: * End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi * Accessing and configuring Firmware/BIOS to set standards * Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) * End point software suites - install/update/remediate (Microsoft Office - all supported versions) * Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform * End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) * End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
May 22, 2026
Full time
IT Support Analyst A fantastic opportunity has arisen for an IT Support Analyst to join our Cardiff based law firm on a permanent basis. IT Support Analyst Responsibilities and Duties: * For this role we are looking for an experienced IT Support Analyst who takes a customer first approach in all end user support interactions. * They will share and support the vision for service excellence and willingly identify opportunities to develop this vision further. * The IT Support Analyst will technically resolve incidents and fulfils service requests across all supported IT devices in accordance with agreed service levels. * Where Technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. * They will provide and identify key issues and risks, escalating promptly to line management team, attend and actively participates in all daily stand up and team meetings and drives quality to the fore during all aspects of work. IT Support Analyst Knowledge, Sills and Experience: * End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi * Accessing and configuring Firmware/BIOS to set standards * Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) * End point software suites - install/update/remediate (Microsoft Office - all supported versions) * Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform * End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) * End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
IT Support Analyst Bradford + Hybrid Up to £36,000 Your new role To provide responsive, high-quality 1st and 2nd line IT support to colleagues across all offices, acting as a key point of contact for technical issues and requests, and taking ownership of a broad range of technical work to support the reliable day-to-day running of the firm's IT environment. Responsibilities Provide 1st and 2nd line IT support to approximately 180 users across the Bradford and Leeds offices - logging, prioritising and resolving incidents and service requests through Halo ITSM in line with agreed SLAs. Liaise with the MSP for 3rd line escalations, managing those tickets through to resolution on behalf of the user. Set up, configure and maintain end-user devices, including laptops, desktops, mobile phones and peripherals. Manage the hardware asset register, coordinate device replacements, and support user onboarding and offboarding, including account provisioning and equipment preparation. Support users across the Microsoft 365 platform - Teams, Outlook, SharePoint, OneDrive and related applications - alongside the firm's core legal systems, including Partner for Windows (PMS) and NetDocuments (DMS). Take ownership of routine infrastructure tasks across our on-site and Azure-based environments, including monitoring, patching, backup checks and network troubleshooting across Bradford and Leeds. Administer user accounts, groups and permissions within Microsoft Entra ID, and manage device enrolment, configuration and compliance policies through Microsoft Intune. Support the adoption of AI tools across the firm, including Microsoft 365 Copilot, and assist in the testing and roll-out of automation workflows. Maintain accurate records within Halo ITSM and contribute to the upkeep of IT documentation, knowledge base articles and standard operating procedures. Experience needed Proven experience in an IT support role providing both 1st and 2nd line support in a professional environment. Proven knowledge of Microsoft 365 - Teams, Outlook, SharePoint and OneDrive - and the ability to support users confidently across these platforms. Proven experience administering Microsoft Entra ID/Active Directory - including user and group management, permissions and account life cycle. Practical experience with Microsoft Intune or a similar MDM platform for device enrolment, configuration and compliance management. Familiarity with Windows 11 and end-user device management, including hardware setup and confident troubleshooting. A working understanding of Azure fundamentals and cloud-based infrastructure, with the ability to assist with routine monitoring and maintenance tasks. A methodical approach to fault diagnosis and problem-solving, with the ability to communicate clearly with non-technical users. Good organisational skills with the ability to manage a ticket queue, prioritise effectively and keep users informed. A customer-focused mindset - approachable, patient and committed to delivering a good service experience. Excellent communication skills, with the ability to demonstrate empathy and sensitivity. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 22, 2026
Full time
IT Support Analyst Bradford + Hybrid Up to £36,000 Your new role To provide responsive, high-quality 1st and 2nd line IT support to colleagues across all offices, acting as a key point of contact for technical issues and requests, and taking ownership of a broad range of technical work to support the reliable day-to-day running of the firm's IT environment. Responsibilities Provide 1st and 2nd line IT support to approximately 180 users across the Bradford and Leeds offices - logging, prioritising and resolving incidents and service requests through Halo ITSM in line with agreed SLAs. Liaise with the MSP for 3rd line escalations, managing those tickets through to resolution on behalf of the user. Set up, configure and maintain end-user devices, including laptops, desktops, mobile phones and peripherals. Manage the hardware asset register, coordinate device replacements, and support user onboarding and offboarding, including account provisioning and equipment preparation. Support users across the Microsoft 365 platform - Teams, Outlook, SharePoint, OneDrive and related applications - alongside the firm's core legal systems, including Partner for Windows (PMS) and NetDocuments (DMS). Take ownership of routine infrastructure tasks across our on-site and Azure-based environments, including monitoring, patching, backup checks and network troubleshooting across Bradford and Leeds. Administer user accounts, groups and permissions within Microsoft Entra ID, and manage device enrolment, configuration and compliance policies through Microsoft Intune. Support the adoption of AI tools across the firm, including Microsoft 365 Copilot, and assist in the testing and roll-out of automation workflows. Maintain accurate records within Halo ITSM and contribute to the upkeep of IT documentation, knowledge base articles and standard operating procedures. Experience needed Proven experience in an IT support role providing both 1st and 2nd line support in a professional environment. Proven knowledge of Microsoft 365 - Teams, Outlook, SharePoint and OneDrive - and the ability to support users confidently across these platforms. Proven experience administering Microsoft Entra ID/Active Directory - including user and group management, permissions and account life cycle. Practical experience with Microsoft Intune or a similar MDM platform for device enrolment, configuration and compliance management. Familiarity with Windows 11 and end-user device management, including hardware setup and confident troubleshooting. A working understanding of Azure fundamentals and cloud-based infrastructure, with the ability to assist with routine monitoring and maintenance tasks. A methodical approach to fault diagnosis and problem-solving, with the ability to communicate clearly with non-technical users. Good organisational skills with the ability to manage a ticket queue, prioritise effectively and keep users informed. A customer-focused mindset - approachable, patient and committed to delivering a good service experience. Excellent communication skills, with the ability to demonstrate empathy and sensitivity. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
May 22, 2026
Full time
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
An established and growing UK business is looking for a Service Desk Analyst to join its internal IT team based in Milton Keynes. This is an excellent opportunity for someone with IT support or service desk experience who enjoys solving problems, supporting users, and working across a varied technical environment. You will provide front-line IT support to internal users across multiple sites, supporting hardware, software, Microsoft 365, Active Directory, networking, telephony, and desktop environments. The role offers exposure beyond a traditional helpdesk environment, including involvement in infrastructure support, cyber security initiatives, device deployment, and continuous improvement projects. RESPONSIBILITIES Provide 1st line IT support to internal users Log and manage incidents and service requests Support Windows desktops, laptops, Microsoft 365, and Active Directory Configure hardware and equipment for new starters Support networking, VPN, wireless access, and mobile devices Assist with PC and laptop imaging and deployment Maintain helpdesk documentation and processes Deliver excellent customer service across the business Support wider IT infrastructure and cyber security initiatives EXPERIENCE REQUIRED Experience within an IT support, helpdesk, or service desk environment Strong Windows desktop support skills Microsoft 365 / Office 365 experience Active Directory administration exposure Hardware troubleshooting and setup experience Good communication and problem-solving skills DESIRABLE SKILLS Microsoft Intune Networking support VPN support ITIL Foundation Telephony or cloud contact centre systems ERP or SQL exposure PACKAGE Salary up to £34,000 Office-based role in Milton Keynes 25 days holiday rising with service Pension contribution Health and wellbeing support Structured development opportunities Additional employee benefits and discounts This is a great opportunity to join a stable business offering long-term progression and broad technical exposure within a supportive IT environment.
May 22, 2026
Full time
An established and growing UK business is looking for a Service Desk Analyst to join its internal IT team based in Milton Keynes. This is an excellent opportunity for someone with IT support or service desk experience who enjoys solving problems, supporting users, and working across a varied technical environment. You will provide front-line IT support to internal users across multiple sites, supporting hardware, software, Microsoft 365, Active Directory, networking, telephony, and desktop environments. The role offers exposure beyond a traditional helpdesk environment, including involvement in infrastructure support, cyber security initiatives, device deployment, and continuous improvement projects. RESPONSIBILITIES Provide 1st line IT support to internal users Log and manage incidents and service requests Support Windows desktops, laptops, Microsoft 365, and Active Directory Configure hardware and equipment for new starters Support networking, VPN, wireless access, and mobile devices Assist with PC and laptop imaging and deployment Maintain helpdesk documentation and processes Deliver excellent customer service across the business Support wider IT infrastructure and cyber security initiatives EXPERIENCE REQUIRED Experience within an IT support, helpdesk, or service desk environment Strong Windows desktop support skills Microsoft 365 / Office 365 experience Active Directory administration exposure Hardware troubleshooting and setup experience Good communication and problem-solving skills DESIRABLE SKILLS Microsoft Intune Networking support VPN support ITIL Foundation Telephony or cloud contact centre systems ERP or SQL exposure PACKAGE Salary up to £34,000 Office-based role in Milton Keynes 25 days holiday rising with service Pension contribution Health and wellbeing support Structured development opportunities Additional employee benefits and discounts This is a great opportunity to join a stable business offering long-term progression and broad technical exposure within a supportive IT environment.
IT Support Analyst (ERP) - Harrogate, On Site £30,000-£40,000 A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments. Key Responsibilities Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams Troubleshoot hardware, software, network, and user-related issues Support and maintain ERP, MES, warehouse management, and operational systems Assist with ERP upgrades, implementations, and future system developments Support shop-floor technology including scanners, printers, and production line systems Work closely with production and warehouse teams to minimise operational downtime Manage user accounts, permissions, and system access controls Coordinate with third-party suppliers and support providers Maintain IT documentation, asset registers, and support procedures Support IT security, backups, and disaster recovery processes Required Skills & Experience Previous experience within an IT Support or ERP Support role Strong ERP systems support experience within manufacturing or warehousing environments Experience supporting production, warehouse, or operational technologies Good understanding of Windows environments, Microsoft 365, and networking fundamentals Strong troubleshooting and problem-solving skills Ability to manage multiple priorities within a fast-paced manufacturing environment Excellent communication skills with both technical and non-technical users Hands-on, proactive approach with a willingness to learn and develop Desirable Skills Experience with ERP platforms Manufacturing execution systems (MES) or warehouse systems experience Exposure to IT infrastructure and operational technology environments Package Enhanced pension and life insurance Gym membership and wellbeing support Cycle to work scheme Enhanced maternity and paternity benefits Free parking and on-site facilities Long-term development opportunities within a growing business
May 22, 2026
Full time
IT Support Analyst (ERP) - Harrogate, On Site £30,000-£40,000 A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments. Key Responsibilities Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams Troubleshoot hardware, software, network, and user-related issues Support and maintain ERP, MES, warehouse management, and operational systems Assist with ERP upgrades, implementations, and future system developments Support shop-floor technology including scanners, printers, and production line systems Work closely with production and warehouse teams to minimise operational downtime Manage user accounts, permissions, and system access controls Coordinate with third-party suppliers and support providers Maintain IT documentation, asset registers, and support procedures Support IT security, backups, and disaster recovery processes Required Skills & Experience Previous experience within an IT Support or ERP Support role Strong ERP systems support experience within manufacturing or warehousing environments Experience supporting production, warehouse, or operational technologies Good understanding of Windows environments, Microsoft 365, and networking fundamentals Strong troubleshooting and problem-solving skills Ability to manage multiple priorities within a fast-paced manufacturing environment Excellent communication skills with both technical and non-technical users Hands-on, proactive approach with a willingness to learn and develop Desirable Skills Experience with ERP platforms Manufacturing execution systems (MES) or warehouse systems experience Exposure to IT infrastructure and operational technology environments Package Enhanced pension and life insurance Gym membership and wellbeing support Cycle to work scheme Enhanced maternity and paternity benefits Free parking and on-site facilities Long-term development opportunities within a growing business
IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
May 21, 2026
Contractor
IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
