Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Dec 08, 2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - Golang Software Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role • Create and maintaining microservices, primarily in Golang, taking increasing responsibility. • Assist with design and build to solve bugs, improve performance, and add new features. • Containerise your services and make ready for deployment onto a k8s environment using helm charts. • Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. • Write tests with high coverage including unit, contract, e2e and integration. • Version control code with git and build, test and deploy using ci/cd pipelines. • Build and test remotely on your own machine and deploy to low level envs. • Participate in the review of team members code. • Perform demos and join acceptance discussions with analysts, developers and product owners. • Assist in task planning and review as part of a sprint based workflow. • Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. • The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. • Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. • You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. • You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. • You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. • You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. • You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Dec 07, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - Golang Software Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role • Create and maintaining microservices, primarily in Golang, taking increasing responsibility. • Assist with design and build to solve bugs, improve performance, and add new features. • Containerise your services and make ready for deployment onto a k8s environment using helm charts. • Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. • Write tests with high coverage including unit, contract, e2e and integration. • Version control code with git and build, test and deploy using ci/cd pipelines. • Build and test remotely on your own machine and deploy to low level envs. • Participate in the review of team members code. • Perform demos and join acceptance discussions with analysts, developers and product owners. • Assist in task planning and review as part of a sprint based workflow. • Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. • The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. • Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. • You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. • You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. • You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. • You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. • You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Up to £95,000 (DOE) Hybrid (50% on-site/50% remote) Central London This is a rare opportunity to work at the heart of business transformation in one of the world's leading law and professional services firms. You'll partner with senior stakeholders across legal, corporate, fiduciary and fund services to shape and deliver projects that directly impact global clients, enhance operational efficiency, and create measurable business value. With a culture that trusts and empowers its people, and a truly international and diverse team, this is a place where your expertise will be valued and your career can thrive. Job Type: Permanent Working arrangement: Hybrid - 50% on-site Office Location: Central London The Role As Business Analyst, you will: Collaborate closely with key stakeholders to gather, analyse and document requirements with a relentless focus on business outcomes Map current and future-state processes, identify inefficiencies and design optimised solutions Lead change management impact assessments and develop comprehensive adoption plans Build compelling business cases and present them to senior stakeholders for approval Coordinate and drive User Acceptance Testing (UAT), ensuring full traceability back to requirements Use data analysis and insight to solve complex problems and support decision-making Champion value creation - ensuring every project aligns with strategic goals and delivers tangible benefits Foster strong collaboration across internal teams, third-party vendors and global offices What We're Looking For Proven experience as a Business Analyst in complex, stakeholder-rich environments Expertise in requirements gathering, process mapping (As-Is/To-Be) and business case development Strong change management experience - impact assessments, adoption planning and communication Hands-on experience coordinating UAT and managing testing life cycles Proficiency with tools such as MS Visio, Jira, Azure DevOps, Excel, PowerPoint and CRM systems Excellent analytical and problem-solving skills with the ability to translate data into actionable insights CBAP, PMI-PBA or equivalent certification highly desirable Experience in legal or professional services firms is a distinct advantage Outstanding stakeholder management and communication skills - comfortable engaging executives and diverse global teams S ervices offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
Dec 07, 2025
Full time
Up to £95,000 (DOE) Hybrid (50% on-site/50% remote) Central London This is a rare opportunity to work at the heart of business transformation in one of the world's leading law and professional services firms. You'll partner with senior stakeholders across legal, corporate, fiduciary and fund services to shape and deliver projects that directly impact global clients, enhance operational efficiency, and create measurable business value. With a culture that trusts and empowers its people, and a truly international and diverse team, this is a place where your expertise will be valued and your career can thrive. Job Type: Permanent Working arrangement: Hybrid - 50% on-site Office Location: Central London The Role As Business Analyst, you will: Collaborate closely with key stakeholders to gather, analyse and document requirements with a relentless focus on business outcomes Map current and future-state processes, identify inefficiencies and design optimised solutions Lead change management impact assessments and develop comprehensive adoption plans Build compelling business cases and present them to senior stakeholders for approval Coordinate and drive User Acceptance Testing (UAT), ensuring full traceability back to requirements Use data analysis and insight to solve complex problems and support decision-making Champion value creation - ensuring every project aligns with strategic goals and delivers tangible benefits Foster strong collaboration across internal teams, third-party vendors and global offices What We're Looking For Proven experience as a Business Analyst in complex, stakeholder-rich environments Expertise in requirements gathering, process mapping (As-Is/To-Be) and business case development Strong change management experience - impact assessments, adoption planning and communication Hands-on experience coordinating UAT and managing testing life cycles Proficiency with tools such as MS Visio, Jira, Azure DevOps, Excel, PowerPoint and CRM systems Excellent analytical and problem-solving skills with the ability to translate data into actionable insights CBAP, PMI-PBA or equivalent certification highly desirable Experience in legal or professional services firms is a distinct advantage Outstanding stakeholder management and communication skills - comfortable engaging executives and diverse global teams S ervices offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
Full right to work in th UK is required for this position. Our client does not offer sponsorship for this role Business Data Analyst Our prestigious manufacturing-based client, based in Norwich, are seeking a Business Data Analyst to join their team. This is a full time position working Monday-Friday, 08:30-17:00. Working on a temporary contract, likely 12 months, based in Norwich with free, onsite parking. Key Knowledge, Skills & Experience: Bachelor s degree in business, finance, economics, or other related field. Demonstrated ability to understand complex datasets and apply statistical and analytical methods, ideally within a manufacturing or fast-paced environment. Strong data modelling, forecasting, and analytical skills with a strong understanding of financial and other key performance metrics. Demonstrated ability to organise, analyse and present large volumes of complex data and insights clearly and effectively to senior leadership and non-finance stakeholders. Solid understanding of commercial and financial concepts with a strategic mindset and the ability to drive business decisions through data-driven insights. Proficiency with SQL databases / ERP systems (preferably Oracle EnterpriseOne), database reporting tools. Advanced Microsoft Excel skills. Strong communication, interpersonal, and influencing skills, with the ability to build relationships across all levels of the organisation. Ability to translating findings into strategies and solutions through close collaboration with different departments and communicate these clearly to senior stakeholders. Key Responsibilities: Conduct detailed analysis, including forecasting, modelling, and scenario planning, to inform strategic business decision-making. Provide insights on profitability and ROI by market / customer linking current and desired future state for new and existing product and market initiatives. Collaborate with cross-functional teams to support business planning, and strategic initiatives. Develop and present comprehensive & impactful analysis and strategic recommendations to senior management in a clear and concise manner. To support strategic decision-making and performance evaluation across our global operations. The role will involve in-depth analysis of commercial, sales and other business data as may be required from time to time. Providing forecasting and modelling to assess the impact of business changes and new products on margin and other key metrics. This is a hands-on, high-impact role that requires an individual with strong analytical skills, commercial acumen. For further details regarding this great opportunity, please email a copy of your CV today. Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Dec 07, 2025
Contractor
Full right to work in th UK is required for this position. Our client does not offer sponsorship for this role Business Data Analyst Our prestigious manufacturing-based client, based in Norwich, are seeking a Business Data Analyst to join their team. This is a full time position working Monday-Friday, 08:30-17:00. Working on a temporary contract, likely 12 months, based in Norwich with free, onsite parking. Key Knowledge, Skills & Experience: Bachelor s degree in business, finance, economics, or other related field. Demonstrated ability to understand complex datasets and apply statistical and analytical methods, ideally within a manufacturing or fast-paced environment. Strong data modelling, forecasting, and analytical skills with a strong understanding of financial and other key performance metrics. Demonstrated ability to organise, analyse and present large volumes of complex data and insights clearly and effectively to senior leadership and non-finance stakeholders. Solid understanding of commercial and financial concepts with a strategic mindset and the ability to drive business decisions through data-driven insights. Proficiency with SQL databases / ERP systems (preferably Oracle EnterpriseOne), database reporting tools. Advanced Microsoft Excel skills. Strong communication, interpersonal, and influencing skills, with the ability to build relationships across all levels of the organisation. Ability to translating findings into strategies and solutions through close collaboration with different departments and communicate these clearly to senior stakeholders. Key Responsibilities: Conduct detailed analysis, including forecasting, modelling, and scenario planning, to inform strategic business decision-making. Provide insights on profitability and ROI by market / customer linking current and desired future state for new and existing product and market initiatives. Collaborate with cross-functional teams to support business planning, and strategic initiatives. Develop and present comprehensive & impactful analysis and strategic recommendations to senior management in a clear and concise manner. To support strategic decision-making and performance evaluation across our global operations. The role will involve in-depth analysis of commercial, sales and other business data as may be required from time to time. Providing forecasting and modelling to assess the impact of business changes and new products on margin and other key metrics. This is a hands-on, high-impact role that requires an individual with strong analytical skills, commercial acumen. For further details regarding this great opportunity, please email a copy of your CV today. Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Data Analyst - Junior to mid-level Consulting role Standard BPPS required to onboard Duration: 6 months Location: Remote working with 1 day per week in Redhill, Surrey Market day rate - Inside IR35 via Umbrella Our well established consulting client requires a UK based consultative Data Analyst to lead on planning the data cutover activities from Salesforce and SAP S/4HANA systems to the customer's instance of Sofico Miles. This is a junior to mid-level Consulting role. Key responsibilities: Analyse source data in Salesforce and S/4 systems and map to target structures in Sofico Miles. Define and document functional data mapping for critical interfaces in and out of Sofico Miles. Collaborate with business and technical teams to validate mappings and resolve discrepancies. Support data quality checks, reconciliation, and troubleshooting during migration phases. If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Dec 07, 2025
Contractor
Data Analyst - Junior to mid-level Consulting role Standard BPPS required to onboard Duration: 6 months Location: Remote working with 1 day per week in Redhill, Surrey Market day rate - Inside IR35 via Umbrella Our well established consulting client requires a UK based consultative Data Analyst to lead on planning the data cutover activities from Salesforce and SAP S/4HANA systems to the customer's instance of Sofico Miles. This is a junior to mid-level Consulting role. Key responsibilities: Analyse source data in Salesforce and S/4 systems and map to target structures in Sofico Miles. Define and document functional data mapping for critical interfaces in and out of Sofico Miles. Collaborate with business and technical teams to validate mappings and resolve discrepancies. Support data quality checks, reconciliation, and troubleshooting during migration phases. If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Lead the design and governance of data architecture for a major customer experience transformation programme. Responsible for mapping current and future data landscapes, creating data models, and ensuring seamless integration and migration across multiple systems Develop and document as-is/to-be data landscapes Create and maintain data models, taxonomies, and account hierarchies Define data flows, integrations, and dependencies across CRM and broker systems Identify data priorities, risks, and interdependencies Collaborate with analysts and engineers to validate requirements Lead data migration and transformation strategies Govern data quality, modelling standards, and documentation Align business process design with data architecture
Dec 07, 2025
Full time
Lead the design and governance of data architecture for a major customer experience transformation programme. Responsible for mapping current and future data landscapes, creating data models, and ensuring seamless integration and migration across multiple systems Develop and document as-is/to-be data landscapes Create and maintain data models, taxonomies, and account hierarchies Define data flows, integrations, and dependencies across CRM and broker systems Identify data priorities, risks, and interdependencies Collaborate with analysts and engineers to validate requirements Lead data migration and transformation strategies Govern data quality, modelling standards, and documentation Align business process design with data architecture
Job Title: Tech Lead Working hours: 37.5 hours per week, Monday to Friday Location: Liverpool Salary: 70,000 - 85,000 depending on experience Your Impact We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy What You'll Do Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack Backend:C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend:React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time Values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.
Dec 07, 2025
Full time
Job Title: Tech Lead Working hours: 37.5 hours per week, Monday to Friday Location: Liverpool Salary: 70,000 - 85,000 depending on experience Your Impact We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy What You'll Do Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack Backend:C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend:React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time Values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.
About the Role We are seeking an experienced Lead Systems Architect (Pega) to join a high-profile project. This is a fantastic opportunity to lead the design and delivery of complex Pega solutions, ensuring alignment with enterprise standards and business objectives. Key Responsibilities Solution Architecture & Design Lead end-to-end architecture and design of Pega applications. Define reusable frameworks, components, and integration patterns. Translate complex business needs into scalable, secure, and preformant solutions. Technical Leadership Act as the technical authority and mentor for Pega development teams. Review and validate solution designs for compliance with architecture principles. Provide hands-on guidance in Pega configuration, rules, data modelling, and integrations. Project Delivery Collaborate with business analysts, product owners, and developers throughout the SDLC. Ensure timely, budget-compliant delivery of high-quality solutions. Support DevOps and CI/CD practices for Pega deployments. Governance & Standards Define and enforce Pega best practices, coding standards, and design guidelines. Participate in architectural governance boards and solution reviews. Evaluate new Pega capabilities and release updates for adoption. Stakeholder Management Communicate complex technical concepts to non-technical stakeholders. Align Pega solutions with organisational goals. Provide architectural input for pre-sales or RFP processes when required. Requirements Proven experience as a Lead Systems Architect with Pega. Strong understanding of solution architecture principles and enterprise standards. Excellent stakeholder management and communication skills. BPSS clearance (or ability to obtain). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 07, 2025
Contractor
About the Role We are seeking an experienced Lead Systems Architect (Pega) to join a high-profile project. This is a fantastic opportunity to lead the design and delivery of complex Pega solutions, ensuring alignment with enterprise standards and business objectives. Key Responsibilities Solution Architecture & Design Lead end-to-end architecture and design of Pega applications. Define reusable frameworks, components, and integration patterns. Translate complex business needs into scalable, secure, and preformant solutions. Technical Leadership Act as the technical authority and mentor for Pega development teams. Review and validate solution designs for compliance with architecture principles. Provide hands-on guidance in Pega configuration, rules, data modelling, and integrations. Project Delivery Collaborate with business analysts, product owners, and developers throughout the SDLC. Ensure timely, budget-compliant delivery of high-quality solutions. Support DevOps and CI/CD practices for Pega deployments. Governance & Standards Define and enforce Pega best practices, coding standards, and design guidelines. Participate in architectural governance boards and solution reviews. Evaluate new Pega capabilities and release updates for adoption. Stakeholder Management Communicate complex technical concepts to non-technical stakeholders. Align Pega solutions with organisational goals. Provide architectural input for pre-sales or RFP processes when required. Requirements Proven experience as a Lead Systems Architect with Pega. Strong understanding of solution architecture principles and enterprise standards. Excellent stakeholder management and communication skills. BPSS clearance (or ability to obtain). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This role is pivotal in maintaining and optimising the use of the Epicor ERP system to enhance business processes and efficiency. Key Responsibilities: ERP / Epicor system management Providing subject matter expertise of the Epicor system, identifying opportunities for process improvements Managing day-to-day operations and assisting users with application-specific support calls Identifying and resolving issues to ensure delivery of business benefits Directing and managing multiple ERP / Epicor projects from proposal to full deployment Collaborating with Epicor Consultants and Epicor Support to fully utilise the software Planning and overseeing future improvements, customisations, and upgrades to Epicor Developing and delivering Epicor training for employees Administering and managing the ERP system in coordination with the IT department Job Requirements: University degree in computer science or a related field Strong understanding of Epicor ERP, with past experience as a Developer or Systems Analyst High proficiency in SSRS, REST API, KPIs, development, integration, and customisation Solid understanding of ERP business processes including MRP, BoM, MoM, production, finance, warehousing, logistics, and procurement Experience with ERP maintenance, support, and training Competence in project and stakeholder management Excellent interpersonal, written, and oral communication skills Experience with website integrations, CRM, SharePoint, and Power BI A practical, 'hands-on' approach to strategic execution and implementation Benefits: Competitive salary Opportunities for professional development and growth Engaging and dynamic work environment Comprehensive employee benefits package Chance to work with state-of-the-art technologies within the aerospace industry If you are experienced in ERP systems and are looking to take on a challenging and rewarding role within the aerospace sector, we would love to hear from you. Apply now to join our client's innovative team. JBRP1_UKTJ
Dec 07, 2025
Full time
This role is pivotal in maintaining and optimising the use of the Epicor ERP system to enhance business processes and efficiency. Key Responsibilities: ERP / Epicor system management Providing subject matter expertise of the Epicor system, identifying opportunities for process improvements Managing day-to-day operations and assisting users with application-specific support calls Identifying and resolving issues to ensure delivery of business benefits Directing and managing multiple ERP / Epicor projects from proposal to full deployment Collaborating with Epicor Consultants and Epicor Support to fully utilise the software Planning and overseeing future improvements, customisations, and upgrades to Epicor Developing and delivering Epicor training for employees Administering and managing the ERP system in coordination with the IT department Job Requirements: University degree in computer science or a related field Strong understanding of Epicor ERP, with past experience as a Developer or Systems Analyst High proficiency in SSRS, REST API, KPIs, development, integration, and customisation Solid understanding of ERP business processes including MRP, BoM, MoM, production, finance, warehousing, logistics, and procurement Experience with ERP maintenance, support, and training Competence in project and stakeholder management Excellent interpersonal, written, and oral communication skills Experience with website integrations, CRM, SharePoint, and Power BI A practical, 'hands-on' approach to strategic execution and implementation Benefits: Competitive salary Opportunities for professional development and growth Engaging and dynamic work environment Comprehensive employee benefits package Chance to work with state-of-the-art technologies within the aerospace industry If you are experienced in ERP systems and are looking to take on a challenging and rewarding role within the aerospace sector, we would love to hear from you. Apply now to join our client's innovative team. JBRP1_UKTJ
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - Golang Software Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role • Create and maintaining microservices, primarily in Golang, taking increasing responsibility. • Assist with design and build to solve bugs, improve performance, and add new features. • Containerise your services and make ready for deployment onto a k8s environment using helm charts. • Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. • Write tests with high coverage including unit, contract, e2e and integration. • Version control code with git and build, test and deploy using ci/cd pipelines. • Build and test remotely on your own machine and deploy to low level envs. • Participate in the review of team members code. • Perform demos and join acceptance discussions with analysts, developers and product owners. • Assist in task planning and review as part of a sprint based workflow. • Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. • The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. • Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. • You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. • You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. • You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. • You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. • You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Dec 07, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - Golang Software Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role • Create and maintaining microservices, primarily in Golang, taking increasing responsibility. • Assist with design and build to solve bugs, improve performance, and add new features. • Containerise your services and make ready for deployment onto a k8s environment using helm charts. • Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. • Write tests with high coverage including unit, contract, e2e and integration. • Version control code with git and build, test and deploy using ci/cd pipelines. • Build and test remotely on your own machine and deploy to low level envs. • Participate in the review of team members code. • Perform demos and join acceptance discussions with analysts, developers and product owners. • Assist in task planning and review as part of a sprint based workflow. • Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. • The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. • Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. • You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. • You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. • You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. • You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. • You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Technical Applications Manager - Job Specification Contract Details Contract Length: 6 months (initial) Location: Hybrid - 2 days onsite per week Preferred location: Warwick Other acceptable sites: Chorley or London Day Rate: Outside IR35: £600 -£650/day (TBC) Inside IR35: £700-£850/day (TBC) Clearance: Candidates must be eligible for BPSS Role Purpose The Technical Applications Manager will lead the Enterprise Applications (EA) team, ensuring reliable day-to-day service operations and delivery of minor enhancements across a diverse application estate. This role provides technically credible leadership, guiding the team through BAU support, small-scale improvements, and application lifecycle activities while supporting the integration of applications into a wider organisational environment. A strong architectural understanding, hands-on capability, and the ability to validate and steer technical designs are essential. Key Deliverables Technical Leadership & Architecture Provide technically credible leadership across on-premise and legacy application architectures, including infrastructure, databases, middleware, and integration layers. Review and validate technical designs, ensuring best practice and alignment with architectural standards. Act as a hands-on technical escalation point, supporting resolution of complex technical issues. Connect and coordinate across multiple technical domains to ensure cohesive, efficient end-to-end operations. Team Management Lead and mentor a multidisciplinary team of approximately seven specialists (Oracle SMEs, virtual assistants, solution architects, analysts). Foster a culture of accountability, collaboration, and continuous improvement. Oversee BAU operations (approx. 50% of the role), ensuring stability, availability, and performance of business-critical applications. Balance BAU responsibilities with project-based deliverables, ensuring quality and timeliness. Application Operations & Maintenance Oversee the operational performance and maintenance of systems including: Oracle E-Business Suite Oracle Fusion Salesforce Microsoft platforms Power Platform SQL-based applications API and SFTP services Document Management and other critical applications Ensure timely execution of upgrades, patching, and vulnerability remediation to maintain an evergreen application estate. Support Business Continuity and Disaster Recovery planning and testing across the portfolio. Collaboration & Partner Management Work closely with procurement, business stakeholders, and technology partners to manage third-party vendors (including major partners such as Oracle and Salesforce). Conduct regular service reviews and maintain effective relationships with external service providers. Collaborate with cross-functional teams to understand requirements and deliver reliable, scalable solutions. Governance, Security & Compliance Ensure application services comply with ITGC controls, internal IT policies, and relevant industry regulations. Implement appropriate security measures to protect data integrity and mitigate cybersecurity risks. Financial & Operational Management Manage budgets for SaaS subscriptions, operational expenditure, and external partner engagement. Support FinOps optimisation to maximise cost efficiency and resource utilisation. What You Will Bring Technical Expertise Deep technical understanding across on-premise, legacy, and modern application architectures. Experience spanning infrastructure, databases, middleware, and integration technologies. Strong working knowledge of Oracle EBS, Oracle Fusion, Microsoft technologies, Power Platform, SQL development, APIs, and SFTP services. Ability to produce technical designs when needed and validate architectural documentation created by others. Leadership & Delivery Proven experience leading multidisciplinary technical teams in BAU and light project environments. Ability to balance strategic oversight with hands-on involvement comfortable rolling up sleeves. Effective communication skills and the ability to build strong working relationships across technical and operational teams. Personal Attributes Pragmatic, collaborative, and solution-oriented. Strong interpersonal skills and the ability to guide teams through complex challenges. Comfortable working in a dynamic environment with shifting priorities. Well-suited to a role offering development and growth within a senior technology function.
Dec 07, 2025
Contractor
Technical Applications Manager - Job Specification Contract Details Contract Length: 6 months (initial) Location: Hybrid - 2 days onsite per week Preferred location: Warwick Other acceptable sites: Chorley or London Day Rate: Outside IR35: £600 -£650/day (TBC) Inside IR35: £700-£850/day (TBC) Clearance: Candidates must be eligible for BPSS Role Purpose The Technical Applications Manager will lead the Enterprise Applications (EA) team, ensuring reliable day-to-day service operations and delivery of minor enhancements across a diverse application estate. This role provides technically credible leadership, guiding the team through BAU support, small-scale improvements, and application lifecycle activities while supporting the integration of applications into a wider organisational environment. A strong architectural understanding, hands-on capability, and the ability to validate and steer technical designs are essential. Key Deliverables Technical Leadership & Architecture Provide technically credible leadership across on-premise and legacy application architectures, including infrastructure, databases, middleware, and integration layers. Review and validate technical designs, ensuring best practice and alignment with architectural standards. Act as a hands-on technical escalation point, supporting resolution of complex technical issues. Connect and coordinate across multiple technical domains to ensure cohesive, efficient end-to-end operations. Team Management Lead and mentor a multidisciplinary team of approximately seven specialists (Oracle SMEs, virtual assistants, solution architects, analysts). Foster a culture of accountability, collaboration, and continuous improvement. Oversee BAU operations (approx. 50% of the role), ensuring stability, availability, and performance of business-critical applications. Balance BAU responsibilities with project-based deliverables, ensuring quality and timeliness. Application Operations & Maintenance Oversee the operational performance and maintenance of systems including: Oracle E-Business Suite Oracle Fusion Salesforce Microsoft platforms Power Platform SQL-based applications API and SFTP services Document Management and other critical applications Ensure timely execution of upgrades, patching, and vulnerability remediation to maintain an evergreen application estate. Support Business Continuity and Disaster Recovery planning and testing across the portfolio. Collaboration & Partner Management Work closely with procurement, business stakeholders, and technology partners to manage third-party vendors (including major partners such as Oracle and Salesforce). Conduct regular service reviews and maintain effective relationships with external service providers. Collaborate with cross-functional teams to understand requirements and deliver reliable, scalable solutions. Governance, Security & Compliance Ensure application services comply with ITGC controls, internal IT policies, and relevant industry regulations. Implement appropriate security measures to protect data integrity and mitigate cybersecurity risks. Financial & Operational Management Manage budgets for SaaS subscriptions, operational expenditure, and external partner engagement. Support FinOps optimisation to maximise cost efficiency and resource utilisation. What You Will Bring Technical Expertise Deep technical understanding across on-premise, legacy, and modern application architectures. Experience spanning infrastructure, databases, middleware, and integration technologies. Strong working knowledge of Oracle EBS, Oracle Fusion, Microsoft technologies, Power Platform, SQL development, APIs, and SFTP services. Ability to produce technical designs when needed and validate architectural documentation created by others. Leadership & Delivery Proven experience leading multidisciplinary technical teams in BAU and light project environments. Ability to balance strategic oversight with hands-on involvement comfortable rolling up sleeves. Effective communication skills and the ability to build strong working relationships across technical and operational teams. Personal Attributes Pragmatic, collaborative, and solution-oriented. Strong interpersonal skills and the ability to guide teams through complex challenges. Comfortable working in a dynamic environment with shifting priorities. Well-suited to a role offering development and growth within a senior technology function.
A fantastic opportunity for a Technical Services Analyst to join a leading software provider within the higher education and events sector. This organisation develops solutions used by hundreds of institutions worldwide, helping them streamline operations and enhance the experience of their users. As part of the team responsible for ensuring customers can successfully adopt new software releases, you will play a key role in delivering smooth upgrades, maintaining system integrity, and supporting clients with mission critical deployments. Location: Milton Keynes Salary: Up to 40,000 per annum plus benefits Requirements for Technical Services Analyst Strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle Understanding of client and server environments including backup and restore processes, database cloning, and data integrity verification Knowledge of server infrastructure, virtualisation technologies such as VMware or Hyper V, and cloud platforms such as AWS or Azure Confident using remote access tools including Windows RDP Ability to review and interpret Microsoft Windows Server environments including performance considerations Exposure to Azure is beneficial Methodical approach to planning migrations or upgrades with clear rollback procedures Strong documentation habits including runbooks, checklists, and configuration notes Ability to maintain structured processes that support clear communication with customers and help meet SLAs Ability to identify risks early and propose mitigation strategies Strong troubleshooting and problem solving skills including data validation, testing, and post migration verification Calm, professional approach during incidents or technical challenges Strong communication skills and ability to build confidence with customers Responsibilities for Technical Services Analyst Enable customers to access the latest software releases by planning and delivering upgrades Create detailed migration plans including pre flight and post migration validation steps Review system configurations, dependencies, and environments to ensure compatibility Perform data verification, functional testing, and performance checks during and after migrations Document processes, lessons learned, and improvements for future runbooks Work collaboratively across teams to ensure successful and timely delivery of updates Support customers by maintaining clear communication throughout the upgrade lifecycle Identify technical risks and implement effective strategies to reduce impact Contribute to ongoing refinement of internal processes as the business continues to scale What the role offers Join a growing, passionate team working with widely used enterprise software Opportunity to make a tangible impact on customer success and operational efficiency Work in a supportive environment that encourages professional growth Applications If you would like to apply for this Technical Services Analyst role, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (url removed) (if this email address has been removed by the job board, full contact details are available on our website).
Dec 07, 2025
Full time
A fantastic opportunity for a Technical Services Analyst to join a leading software provider within the higher education and events sector. This organisation develops solutions used by hundreds of institutions worldwide, helping them streamline operations and enhance the experience of their users. As part of the team responsible for ensuring customers can successfully adopt new software releases, you will play a key role in delivering smooth upgrades, maintaining system integrity, and supporting clients with mission critical deployments. Location: Milton Keynes Salary: Up to 40,000 per annum plus benefits Requirements for Technical Services Analyst Strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle Understanding of client and server environments including backup and restore processes, database cloning, and data integrity verification Knowledge of server infrastructure, virtualisation technologies such as VMware or Hyper V, and cloud platforms such as AWS or Azure Confident using remote access tools including Windows RDP Ability to review and interpret Microsoft Windows Server environments including performance considerations Exposure to Azure is beneficial Methodical approach to planning migrations or upgrades with clear rollback procedures Strong documentation habits including runbooks, checklists, and configuration notes Ability to maintain structured processes that support clear communication with customers and help meet SLAs Ability to identify risks early and propose mitigation strategies Strong troubleshooting and problem solving skills including data validation, testing, and post migration verification Calm, professional approach during incidents or technical challenges Strong communication skills and ability to build confidence with customers Responsibilities for Technical Services Analyst Enable customers to access the latest software releases by planning and delivering upgrades Create detailed migration plans including pre flight and post migration validation steps Review system configurations, dependencies, and environments to ensure compatibility Perform data verification, functional testing, and performance checks during and after migrations Document processes, lessons learned, and improvements for future runbooks Work collaboratively across teams to ensure successful and timely delivery of updates Support customers by maintaining clear communication throughout the upgrade lifecycle Identify technical risks and implement effective strategies to reduce impact Contribute to ongoing refinement of internal processes as the business continues to scale What the role offers Join a growing, passionate team working with widely used enterprise software Opportunity to make a tangible impact on customer success and operational efficiency Work in a supportive environment that encourages professional growth Applications If you would like to apply for this Technical Services Analyst role, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (url removed) (if this email address has been removed by the job board, full contact details are available on our website).
Adecco are currently recruiting for a Financial Analyst to join their well-established client based in Hungerford- Main Duties and Responsibilities Conduct monthly reviews and analysis of centralised group costs and P&L activity. Assist in the preparation of monthly KPI dashboards for business regions. Support month-end reporting activities. Work as part of a new team responsible for producing and maintaining standardised reports across multiple business units. Maintain and manage reporting templates to ensure consistency and standardisation across outputs. Play a key role in collating and supporting the annual budget process. Deliver ad hoc financial analysis as required. Collaborate with colleagues to meet deadlines and achieve team targets. Experience: Experience in a fast-paced environment Advanced Excel proficiency. Strong IT capability and a proven ability to quickly learn new systems and applications. Excellent communication skills with the ability to liaise confidently at all levels. Ability to work effectively in challenging environments. Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 07, 2025
Full time
Adecco are currently recruiting for a Financial Analyst to join their well-established client based in Hungerford- Main Duties and Responsibilities Conduct monthly reviews and analysis of centralised group costs and P&L activity. Assist in the preparation of monthly KPI dashboards for business regions. Support month-end reporting activities. Work as part of a new team responsible for producing and maintaining standardised reports across multiple business units. Maintain and manage reporting templates to ensure consistency and standardisation across outputs. Play a key role in collating and supporting the annual budget process. Deliver ad hoc financial analysis as required. Collaborate with colleagues to meet deadlines and achieve team targets. Experience: Experience in a fast-paced environment Advanced Excel proficiency. Strong IT capability and a proven ability to quickly learn new systems and applications. Excellent communication skills with the ability to liaise confidently at all levels. Ability to work effectively in challenging environments. Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Transformation Migration Analyst (ACBS)_D1_London Location: London - Days on site: 2- 3 Duration: 31/12/2026 598 Role Description: The role holder will work with the technology teams, business stakeholders, operations users, controls team, Migration Technology Team, UAT test manager and all other stakeholders to plan, manage & execute the system/process changes including business analysis, current vs future gap analysis, requirements documentation, process/procedure updates and test scripts creation and execution for Wholesale Lending migration to Loan IQ platform. Key Accountabilities The role holder will run a Migration Pod and drive execution on data migration, risk & control, training and business process alignment for both short term (interim) changes and for long term (strategic) changes. The role holder will need to work in tandem with the Wholesale Lending Servicing and Facility Capture teams, along with the technology teams, to ensure the data in the current lending platform (ACBS) is compatible and ready to migrate to the future Lending platform (Loan IQ.) They will need to take the lead on all test migrations, dry run activities, and migration go live. The role holder will liaise with Stakeholders and be an integral part of the go to team for systems, process & automation change in Wholesale Lending Operations, facilitating & giving recommendations on migration execution, sign off from stakeholders on various future state design decisions and Go/No Go decisions. The role holder will support systems implementation and execution into BAU and be on site in the business area to provide support, guidance & issues escalation - liaising with Technology & Business area's involved. Liaising with Stakeholders and being an integral part of the go to team for strategic change in Wholesale Lending Operations The role holder would ensure continuous improvement is central to the delivery of Operational Readiness taking feedback from workstream leads and stakeholders and applying this to delivery plans. The role holder will communicate professionally, clearly and confidently to a global audience and support the creation of presentation materials in Transformation team and Project meetings. The role holder will be able to extract and interpret data and turn into a presentable format for their own presentations and as part of the deliveries of other key stakeholders The role holder will co-manage the migration deliverables for the offshore team The role holder will have strong organisational skills and be able to manage and prioritise their workloads to be able to meet deadlines. The role holder will undertake other duties that may reasonably be required in order to meet the objectives of Wholesale Lending Operations. Essential Skills/Basic Qualifications: Hands on experience of the ACBS application within Corporate and IB Lending Operations team. Hands on experience with Finastra Fusion Loan IQ either from an operational capacity or through an implementation/upgrade project capacity in one or more of the following areas: Loan IQ configuration, business analysis, operations processes, loan servicing, syndicated lending Proven knowledge of Corporate and IB Lending processes and procedures Proven ability to quickly learn, understand and adapt to new systems and processes Experience at dealing with stakeholders at all levels Excellent written and verbal communication skills Excellent presentation skills Desirable skills/Preferred Qualifications: Project Management / Delivery experience An understanding of the key phases of Agile and Waterfall project methodologies Knowledge of JIRA, Microsoft Project, PowerPoint, Excel Experience at dealing with stakeholders at all levels Lending /Servicing knowledge across all debt products Prior experience in loan operational support, including term loans, revolver, delayed draw term loans Experience of using Agile project management would be preferred Knowledge & experience working closely with IT, Transformation & Change area.
Dec 07, 2025
Contractor
Transformation Migration Analyst (ACBS)_D1_London Location: London - Days on site: 2- 3 Duration: 31/12/2026 598 Role Description: The role holder will work with the technology teams, business stakeholders, operations users, controls team, Migration Technology Team, UAT test manager and all other stakeholders to plan, manage & execute the system/process changes including business analysis, current vs future gap analysis, requirements documentation, process/procedure updates and test scripts creation and execution for Wholesale Lending migration to Loan IQ platform. Key Accountabilities The role holder will run a Migration Pod and drive execution on data migration, risk & control, training and business process alignment for both short term (interim) changes and for long term (strategic) changes. The role holder will need to work in tandem with the Wholesale Lending Servicing and Facility Capture teams, along with the technology teams, to ensure the data in the current lending platform (ACBS) is compatible and ready to migrate to the future Lending platform (Loan IQ.) They will need to take the lead on all test migrations, dry run activities, and migration go live. The role holder will liaise with Stakeholders and be an integral part of the go to team for systems, process & automation change in Wholesale Lending Operations, facilitating & giving recommendations on migration execution, sign off from stakeholders on various future state design decisions and Go/No Go decisions. The role holder will support systems implementation and execution into BAU and be on site in the business area to provide support, guidance & issues escalation - liaising with Technology & Business area's involved. Liaising with Stakeholders and being an integral part of the go to team for strategic change in Wholesale Lending Operations The role holder would ensure continuous improvement is central to the delivery of Operational Readiness taking feedback from workstream leads and stakeholders and applying this to delivery plans. The role holder will communicate professionally, clearly and confidently to a global audience and support the creation of presentation materials in Transformation team and Project meetings. The role holder will be able to extract and interpret data and turn into a presentable format for their own presentations and as part of the deliveries of other key stakeholders The role holder will co-manage the migration deliverables for the offshore team The role holder will have strong organisational skills and be able to manage and prioritise their workloads to be able to meet deadlines. The role holder will undertake other duties that may reasonably be required in order to meet the objectives of Wholesale Lending Operations. Essential Skills/Basic Qualifications: Hands on experience of the ACBS application within Corporate and IB Lending Operations team. Hands on experience with Finastra Fusion Loan IQ either from an operational capacity or through an implementation/upgrade project capacity in one or more of the following areas: Loan IQ configuration, business analysis, operations processes, loan servicing, syndicated lending Proven knowledge of Corporate and IB Lending processes and procedures Proven ability to quickly learn, understand and adapt to new systems and processes Experience at dealing with stakeholders at all levels Excellent written and verbal communication skills Excellent presentation skills Desirable skills/Preferred Qualifications: Project Management / Delivery experience An understanding of the key phases of Agile and Waterfall project methodologies Knowledge of JIRA, Microsoft Project, PowerPoint, Excel Experience at dealing with stakeholders at all levels Lending /Servicing knowledge across all debt products Prior experience in loan operational support, including term loans, revolver, delayed draw term loans Experience of using Agile project management would be preferred Knowledge & experience working closely with IT, Transformation & Change area.
Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary consensus. Skills & Experience: Agile Methodology & Tools: Experience managing agile teams, delivering high-priority changes effectively. Customer Centricity: Strong ability to anticipate customer needs, ensuring work aligns with customer outcomes. Customer Insights: Knowledge of data governance and compliance regarding customer data. Experience standardizing data sources to provide innovative insights. Managing Key Relationships: Skilled in building and sustaining long-term relationships, resolving conflicts, and influencing outcomes at all levels. Market Entry & Analysis: Proficient in analysis methodologies, aligning them with the Group's objectives and strategies. Product Delivery: Ability to manage budgets and resources effectively to optimize product delivery. Product Innovation & Development: Forward-thinking with a keen eye on industry trends, leveraging technology for product development. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Dec 07, 2025
Contractor
Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary consensus. Skills & Experience: Agile Methodology & Tools: Experience managing agile teams, delivering high-priority changes effectively. Customer Centricity: Strong ability to anticipate customer needs, ensuring work aligns with customer outcomes. Customer Insights: Knowledge of data governance and compliance regarding customer data. Experience standardizing data sources to provide innovative insights. Managing Key Relationships: Skilled in building and sustaining long-term relationships, resolving conflicts, and influencing outcomes at all levels. Market Entry & Analysis: Proficient in analysis methodologies, aligning them with the Group's objectives and strategies. Product Delivery: Ability to manage budgets and resources effectively to optimize product delivery. Product Innovation & Development: Forward-thinking with a keen eye on industry trends, leveraging technology for product development. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Hybrid Working, UK Wide Flexibility, Integration Architect, Technical Architect, Timetabling Experience Essential, Solution Architect, TimeEdit, Celcat, Scientia, Technical, SQL, UML, XML My leading client is looking for Integration Architect / Technical /Solution Architect to work on a Timetabling SAAS Implementation you must have previous experience of specifically working on Timetabling projects into the Higher Education space. You will be joining a project that is off and running but there is plenty to shape and integrate to ensure a successful implementation on the software into the business. Key Experience Strong experience of implementing Timetabling SAAS solutions Maintain deep architectural understanding of the enterprise systems and integration landscape within your portfolio. Represent Digital Technologies in internal and external architecture or user groups, evaluating emerging capabilities and advising on their strategic integration potential. Define and maintain short- and medium-term integration roadmaps , ensuring upgrade, modernisation, and optimisation plans for corporate applications and interfaces are aligned with wider Digital Technologies and strategy. Provide technical leadership and line management to integration specialists and support analysts. Set clear objectives, ensure architectural priorities are understood, and guide the team in delivering high-quality integration solutions. Lead the documentation and development of integration patterns, interfaces and technical designs , using appropriate modelling, tooling and architectural standards to ensure consistency and maintainability. Evaluate and deliver enhancements across the integration estate , identifying operational needs, analysing requirements, and designing changes that improve interoperability while preserving architectural integrity. Manage integration impacts related to application upgrades , reviewing new functionality, identifying integration touchpoints, and planning the deployment, testing and release of updated components across Digital Technologies and user communities. Collaborate with solution designers, business analysts and technical teams to architect end-to-end solutions that meet business needs. Provide authoritative guidance on systems, data flows and integration patterns to Ensure new solutions enhance business capability without compromising core platforms, integrations or data quality. If this sounds of interest and you are available quickly to start a new role please drop me your profile.
Dec 07, 2025
Contractor
Hybrid Working, UK Wide Flexibility, Integration Architect, Technical Architect, Timetabling Experience Essential, Solution Architect, TimeEdit, Celcat, Scientia, Technical, SQL, UML, XML My leading client is looking for Integration Architect / Technical /Solution Architect to work on a Timetabling SAAS Implementation you must have previous experience of specifically working on Timetabling projects into the Higher Education space. You will be joining a project that is off and running but there is plenty to shape and integrate to ensure a successful implementation on the software into the business. Key Experience Strong experience of implementing Timetabling SAAS solutions Maintain deep architectural understanding of the enterprise systems and integration landscape within your portfolio. Represent Digital Technologies in internal and external architecture or user groups, evaluating emerging capabilities and advising on their strategic integration potential. Define and maintain short- and medium-term integration roadmaps , ensuring upgrade, modernisation, and optimisation plans for corporate applications and interfaces are aligned with wider Digital Technologies and strategy. Provide technical leadership and line management to integration specialists and support analysts. Set clear objectives, ensure architectural priorities are understood, and guide the team in delivering high-quality integration solutions. Lead the documentation and development of integration patterns, interfaces and technical designs , using appropriate modelling, tooling and architectural standards to ensure consistency and maintainability. Evaluate and deliver enhancements across the integration estate , identifying operational needs, analysing requirements, and designing changes that improve interoperability while preserving architectural integrity. Manage integration impacts related to application upgrades , reviewing new functionality, identifying integration touchpoints, and planning the deployment, testing and release of updated components across Digital Technologies and user communities. Collaborate with solution designers, business analysts and technical teams to architect end-to-end solutions that meet business needs. Provide authoritative guidance on systems, data flows and integration patterns to Ensure new solutions enhance business capability without compromising core platforms, integrations or data quality. If this sounds of interest and you are available quickly to start a new role please drop me your profile.
Payroll (Pensions payroll) Systems Analyst Payroll Systems Support / Migration / Sys Admin Remote based (UK) 300 - 350/day (inside IR35) Our Pensions client is looking for a Systems Analyst / Systems Administrator for a Pensions Payroll system. They're migrating this to a new payroll platform (Equisoft) - so you'll have experience with control tasks, formatting data, maybe previous migration experience? and general, solid Payroll Systems Analysis experience. This role is fully remote (we don't mind where you are - but you have to be based in the UK). We're looking for someone to join as soon as possible and the initial contract is through until the end of March. Key Skills & Experience: Payroll Systems Analysis / Sys Admin Pensions Payroll Payroll Systems Great Communication skills This role is 100% remote (but you have to be in the UK) (Apply online only)/Day Inside IR35 - so you will be working via an umbrella company If this sounds of interest, please do send me your CV to start a conversation around this. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Dec 07, 2025
Contractor
Payroll (Pensions payroll) Systems Analyst Payroll Systems Support / Migration / Sys Admin Remote based (UK) 300 - 350/day (inside IR35) Our Pensions client is looking for a Systems Analyst / Systems Administrator for a Pensions Payroll system. They're migrating this to a new payroll platform (Equisoft) - so you'll have experience with control tasks, formatting data, maybe previous migration experience? and general, solid Payroll Systems Analysis experience. This role is fully remote (we don't mind where you are - but you have to be based in the UK). We're looking for someone to join as soon as possible and the initial contract is through until the end of March. Key Skills & Experience: Payroll Systems Analysis / Sys Admin Pensions Payroll Payroll Systems Great Communication skills This role is 100% remote (but you have to be in the UK) (Apply online only)/Day Inside IR35 - so you will be working via an umbrella company If this sounds of interest, please do send me your CV to start a conversation around this. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are currently in the market to recruit a Senior Electrical and ICA Design Engineer to join our dynamic and growing Water Consultancy team operating across the UK. You'll work on exciting AMP8 and AMP9 projects, ensuring exceptional water services in a collaborative environment. RPS, Tetra Tech are actively engaged in several long-term wastewater programmes across the UK water industry, helping our clients address major pollution and flooding challenges. As part of these programmes our wastewater consulting team undertake a broad range of projects including urban drainage and water quality modelling studies; WINEP, SOAF, DWMPs and catchment investment planning; and the development of engineering solutions from feasibility through to outline and detailed design. About The Team: As part of Tetra Tech. RPS Water Consulting is a team of engineers, designers, modellers, and data analysts providing asset management and operational strategy development, to our water industry clients to support business planning and delivery. This is an evolving industry, providing challenges and opportunities that require innovation, dedication and teamwork to help us meet our clients' needs. About You: You will be experienced in liaising with the client to understand fully their needs, interpret their data, and develop a project plan. You will be able to coordinate multidisciplinary teams to ensure that the project as a whole meets its goals. You will be experienced in producing technical outputs such as technical specifications, schedules, reports, load and instrument lists, cable sizing calculations, single line diagrams and system architecture layouts, and be familiar with collaborative planning reviews and designs of solutions. You will be able to provide engineering inputs and design outputs in collaboration with other disciplines, producing general arrangement drawings, 3D models, 2D plans and sections, and piping & instrumentation diagrams. To be successful in this role, you will have strong communication skills and be able to deliver technical presentations to clients and other design engineers as well as inputting into collaborative design discussions including technical workshops and safety reviews, including HAZOPs and ALMs. You will understand how water and wastewater treatment processes operate and be experienced in assessing existing site infrastructure to develop and deliver the electrical and ICA design. By joining us, you're not just taking on exciting projects and collaborating with leading minds. You're making a meaningful impact on millions of lives the UK, leaving a legacy for generations to come. As a valued member of our team, you'll play a crucial role in the water industry, and work with the largest water companies in the UK, ensuring a positive and enduring influence on the communities we serve. If you're ready to contribute your skills and expertise to a dynamic and innovative environment, we invite you to join us on this exciting journey. Your responsibilities: Balance your workload across a wide variety of projects from a range of major long-term frameworks with water companies and contractors across the UK. Seek to achieve positive outcomes for projects and the community. Work closely with other senior and principal engineers and other stakeholders supporting project delivery. Help to develop the wider team by acting as a mentor and guide to less experienced members, checking their work and providing technical governance and oversight. Interpret and understand technical drawings and supervise their production, ideally through AutoCAD and/or Inventor experience. Undertake asset condition surveys and prepare reports and recommendations. Contribute to the production of process and instrumentation diagrams (P&IDs). Prepare electrical and ICA design deliverables including calculations, reports, specifications, datasheets, drawings, schedules, and procurement documentation. Provide support to allow the project team to comply with the duties of Designer under CDM, including through the production of design risk assessments. Ensure quality assurance systems and procedures are followed, and that high standards are maintained. Act as a project manager, package manager or design team leader as required. Skills, knowledge, and experience: A good technical understanding of electrical engineering and ICA principles. Significant water industry experience. Proficient in: Load assessment and LV and MV distribution systems design The use of P&IDs to create equipment schedules ICA and SCADA system architecture development Production of URSs, FDSs and control philosophies The production of specifications, reports and technical documentation. Complying with the Construction, Design & Management (CDM) Regulations and designing for safety. Various methods of contract procurement and engagement, ideally including the NEC forms of contract Managing your work to time, cost, and quality criteria. Supporting junior staff in their technical and personal development. The ability to travel and visit operational and construction sites as required, to act in a safe manner, and to survey, inspect, and witness test mechanical equipment and installations. Knowledge of design tools and software such as AutoCAD or similar design packages would be an advantage but is not essential. Qualifications: A degree-level qualification in electrical engineering or a closely-allied subject, ideally IET- accredited. Postgraduate qualifications are an advantage. Chartered engineer or working towards and nearing chartership. JBRP1_UKTJ
Dec 07, 2025
Full time
We are currently in the market to recruit a Senior Electrical and ICA Design Engineer to join our dynamic and growing Water Consultancy team operating across the UK. You'll work on exciting AMP8 and AMP9 projects, ensuring exceptional water services in a collaborative environment. RPS, Tetra Tech are actively engaged in several long-term wastewater programmes across the UK water industry, helping our clients address major pollution and flooding challenges. As part of these programmes our wastewater consulting team undertake a broad range of projects including urban drainage and water quality modelling studies; WINEP, SOAF, DWMPs and catchment investment planning; and the development of engineering solutions from feasibility through to outline and detailed design. About The Team: As part of Tetra Tech. RPS Water Consulting is a team of engineers, designers, modellers, and data analysts providing asset management and operational strategy development, to our water industry clients to support business planning and delivery. This is an evolving industry, providing challenges and opportunities that require innovation, dedication and teamwork to help us meet our clients' needs. About You: You will be experienced in liaising with the client to understand fully their needs, interpret their data, and develop a project plan. You will be able to coordinate multidisciplinary teams to ensure that the project as a whole meets its goals. You will be experienced in producing technical outputs such as technical specifications, schedules, reports, load and instrument lists, cable sizing calculations, single line diagrams and system architecture layouts, and be familiar with collaborative planning reviews and designs of solutions. You will be able to provide engineering inputs and design outputs in collaboration with other disciplines, producing general arrangement drawings, 3D models, 2D plans and sections, and piping & instrumentation diagrams. To be successful in this role, you will have strong communication skills and be able to deliver technical presentations to clients and other design engineers as well as inputting into collaborative design discussions including technical workshops and safety reviews, including HAZOPs and ALMs. You will understand how water and wastewater treatment processes operate and be experienced in assessing existing site infrastructure to develop and deliver the electrical and ICA design. By joining us, you're not just taking on exciting projects and collaborating with leading minds. You're making a meaningful impact on millions of lives the UK, leaving a legacy for generations to come. As a valued member of our team, you'll play a crucial role in the water industry, and work with the largest water companies in the UK, ensuring a positive and enduring influence on the communities we serve. If you're ready to contribute your skills and expertise to a dynamic and innovative environment, we invite you to join us on this exciting journey. Your responsibilities: Balance your workload across a wide variety of projects from a range of major long-term frameworks with water companies and contractors across the UK. Seek to achieve positive outcomes for projects and the community. Work closely with other senior and principal engineers and other stakeholders supporting project delivery. Help to develop the wider team by acting as a mentor and guide to less experienced members, checking their work and providing technical governance and oversight. Interpret and understand technical drawings and supervise their production, ideally through AutoCAD and/or Inventor experience. Undertake asset condition surveys and prepare reports and recommendations. Contribute to the production of process and instrumentation diagrams (P&IDs). Prepare electrical and ICA design deliverables including calculations, reports, specifications, datasheets, drawings, schedules, and procurement documentation. Provide support to allow the project team to comply with the duties of Designer under CDM, including through the production of design risk assessments. Ensure quality assurance systems and procedures are followed, and that high standards are maintained. Act as a project manager, package manager or design team leader as required. Skills, knowledge, and experience: A good technical understanding of electrical engineering and ICA principles. Significant water industry experience. Proficient in: Load assessment and LV and MV distribution systems design The use of P&IDs to create equipment schedules ICA and SCADA system architecture development Production of URSs, FDSs and control philosophies The production of specifications, reports and technical documentation. Complying with the Construction, Design & Management (CDM) Regulations and designing for safety. Various methods of contract procurement and engagement, ideally including the NEC forms of contract Managing your work to time, cost, and quality criteria. Supporting junior staff in their technical and personal development. The ability to travel and visit operational and construction sites as required, to act in a safe manner, and to survey, inspect, and witness test mechanical equipment and installations. Knowledge of design tools and software such as AutoCAD or similar design packages would be an advantage but is not essential. Qualifications: A degree-level qualification in electrical engineering or a closely-allied subject, ideally IET- accredited. Postgraduate qualifications are an advantage. Chartered engineer or working towards and nearing chartership. JBRP1_UKTJ
HR Systems Analyst- Unit4 / Agresso Full time/Permanent/Hybrid role (1-2 days per week in the office) paying up to 50K plus company benefits The opportunity The chance to be the Unit4 HR Systems expert during a period of growth and to get involved with many exciting projects. Key Responsibilities for the HR Systems Analyst Unit4 / Agresso Delivery of system enhancement, improvement and functionality projects related to Unit4 HR Identify areas of opportunity for future enhancement As required, work with other internal systems teams, to ensure tighter data sharing, and reduce duplication, inefficiency, and interface translation requirements Provide support and assistance regarding systems implications of business process change in HR Support and advocate for Unit4 HR System internally Skills / Knowledge & Experience for the HR Systems Analyst Unit4 / Agresso Functional knowledge of Unit4 HR absence, expenses, some payroll Unit4 HR system config experience Unit4 HR reporting Unit4 HR work spaces Unit4 HR dataload HR background, CIPD would be a nice to have but not essential Unit4 HR system experience is essential for this role.
Dec 07, 2025
Full time
HR Systems Analyst- Unit4 / Agresso Full time/Permanent/Hybrid role (1-2 days per week in the office) paying up to 50K plus company benefits The opportunity The chance to be the Unit4 HR Systems expert during a period of growth and to get involved with many exciting projects. Key Responsibilities for the HR Systems Analyst Unit4 / Agresso Delivery of system enhancement, improvement and functionality projects related to Unit4 HR Identify areas of opportunity for future enhancement As required, work with other internal systems teams, to ensure tighter data sharing, and reduce duplication, inefficiency, and interface translation requirements Provide support and assistance regarding systems implications of business process change in HR Support and advocate for Unit4 HR System internally Skills / Knowledge & Experience for the HR Systems Analyst Unit4 / Agresso Functional knowledge of Unit4 HR absence, expenses, some payroll Unit4 HR system config experience Unit4 HR reporting Unit4 HR work spaces Unit4 HR dataload HR background, CIPD would be a nice to have but not essential Unit4 HR system experience is essential for this role.
Data Analyst (S/4 HANA) up to 45k+ Bonus South East ABJ7664 HYBRID 3:2 As Data Analyst and part of a global IT project team, you will play a key role in managing and maintaining data assets, ensuring integrity, consistency, and usability across the company in SAP. As data analyst you will support the transition to SAP S/4HANA and SAP Master Data Governance (MDG), contributing to the implementation of data administration processes. As data analyst you will also support data quality initiatives to automate data quality checks and drive continuous improvement to enhance data management skills and improve data quality skills to learn to conduct data profiling, and resolve data discrepancies to ensure data accuracy and consistency. As data analyst you will gain expertise in metadata management, data governance policies, and procedures, ensuring compliance and data accountability. Key Responsibilities Data Administration: Administer and maintain master data and other critical datasets (e.g., customer, vendor, material, finance in SAP ECC and other enterprise systems). Ensure data consistency and lifecycle management across SAP modules and related systems. Support data cleansing, enrichment, and harmonization activities (e.g., in prep for S/4HANA migration). Contribute to the design and implementation of SAP MDG for centralized master data governance. Collaborate with SAP functional teams to align data structures with evolving business processes. Data Governance & Stewardship Support: Support metadata management, enrichment and cataloging activities Collaborate with business units to: define data ownership, stewardship, and maintenance processes. Monitor and resolve data discrepancies, duplication, and integrity issues. Contribute to the development and documentation of data governance procedures. Ensure data is structured, standardized, and maintained in accordance with governance policies. Data Quality Monitoring & Issue Management: Conduct data profiling and data quality checks to assess data completeness, accuracy, and consistency. Monitor data quality dashboard, analyze KPIs, data trends and patterns (e.g. for inconsistencies, errors, and anomalies), and support business insights and reporting. Proactively support root cause analysis and remediation of data quality issues - collaborate with data owners and data stewards to prevent or remediate data quality issues. Work with business and technical teams to understand data requirements and pain points. Translate business needs into data quality rules and governance processes. Present findings, data quality reports, and recommendations to stakeholders. Contribute to the development of data governance policies and procedures. Identify opportunities to streamline data processes and improve data stewardship. Support audits and compliance initiatives related to data quality and governance. Qualifications, Knowledge and Experience Required: Degree in Information Management, Data Science, Business, or a related field is desirable. SAP Data Administration: Prior experience with SAP environments (preferably in data analysis and administration) Knowledge: SAP data structures, transactions, integration points. Experience: Managing master data in SAP ECC. Exposure: SAP S/4HANA , SAP Datasphere, SAP MDG . Data Governance & Quality Tools: e.g. Collibra, Talend, Snowflake, PowerBI. Knowledge: Metadata management, data lineage, cataloguing. Proficiency: SQL, data analysis tools. Experience: Data integration, ETL processes. Familiarity: Data visualization tools (Power BI, Tableau). Awareness: Data governance, management practices, tools. Exposure across several key global groups. Competitive salary, + Bonus, medical and retirement benefits. Wellbeing, Sports. To Apply: Please contact Alison Basson quoting ABJ7664 on (T: (phone number removed) / (0)(phone number removed) directly, outlining your particular skills, and relevance to this post.
Dec 07, 2025
Full time
Data Analyst (S/4 HANA) up to 45k+ Bonus South East ABJ7664 HYBRID 3:2 As Data Analyst and part of a global IT project team, you will play a key role in managing and maintaining data assets, ensuring integrity, consistency, and usability across the company in SAP. As data analyst you will support the transition to SAP S/4HANA and SAP Master Data Governance (MDG), contributing to the implementation of data administration processes. As data analyst you will also support data quality initiatives to automate data quality checks and drive continuous improvement to enhance data management skills and improve data quality skills to learn to conduct data profiling, and resolve data discrepancies to ensure data accuracy and consistency. As data analyst you will gain expertise in metadata management, data governance policies, and procedures, ensuring compliance and data accountability. Key Responsibilities Data Administration: Administer and maintain master data and other critical datasets (e.g., customer, vendor, material, finance in SAP ECC and other enterprise systems). Ensure data consistency and lifecycle management across SAP modules and related systems. Support data cleansing, enrichment, and harmonization activities (e.g., in prep for S/4HANA migration). Contribute to the design and implementation of SAP MDG for centralized master data governance. Collaborate with SAP functional teams to align data structures with evolving business processes. Data Governance & Stewardship Support: Support metadata management, enrichment and cataloging activities Collaborate with business units to: define data ownership, stewardship, and maintenance processes. Monitor and resolve data discrepancies, duplication, and integrity issues. Contribute to the development and documentation of data governance procedures. Ensure data is structured, standardized, and maintained in accordance with governance policies. Data Quality Monitoring & Issue Management: Conduct data profiling and data quality checks to assess data completeness, accuracy, and consistency. Monitor data quality dashboard, analyze KPIs, data trends and patterns (e.g. for inconsistencies, errors, and anomalies), and support business insights and reporting. Proactively support root cause analysis and remediation of data quality issues - collaborate with data owners and data stewards to prevent or remediate data quality issues. Work with business and technical teams to understand data requirements and pain points. Translate business needs into data quality rules and governance processes. Present findings, data quality reports, and recommendations to stakeholders. Contribute to the development of data governance policies and procedures. Identify opportunities to streamline data processes and improve data stewardship. Support audits and compliance initiatives related to data quality and governance. Qualifications, Knowledge and Experience Required: Degree in Information Management, Data Science, Business, or a related field is desirable. SAP Data Administration: Prior experience with SAP environments (preferably in data analysis and administration) Knowledge: SAP data structures, transactions, integration points. Experience: Managing master data in SAP ECC. Exposure: SAP S/4HANA , SAP Datasphere, SAP MDG . Data Governance & Quality Tools: e.g. Collibra, Talend, Snowflake, PowerBI. Knowledge: Metadata management, data lineage, cataloguing. Proficiency: SQL, data analysis tools. Experience: Data integration, ETL processes. Familiarity: Data visualization tools (Power BI, Tableau). Awareness: Data governance, management practices, tools. Exposure across several key global groups. Competitive salary, + Bonus, medical and retirement benefits. Wellbeing, Sports. To Apply: Please contact Alison Basson quoting ABJ7664 on (T: (phone number removed) / (0)(phone number removed) directly, outlining your particular skills, and relevance to this post.
