CCU Officer

CCU Officer

Location: Edinburgh - hybrid attendance | Contract: 12 months | Rate: circa £150/day (Inside IR35)

Our client is looking for a CCU Officer to join a dynamic public sector team dedicated to improving engagement between the government, the public, and elected representatives.

This is a key operational role within a newly developed division focused on delivering accurate, transparent, and effective communication across correspondence, Freedom of Information (FOI) requests, complaints, and parliamentary questions.

As part of the Central Correspondence Unit (CCU), you'll play a vital role in managing and coordinating the flow of public correspondence - supporting colleagues across government departments to handle over 80,000 items of correspondence each year.

Key Responsibilities

• Uploading and allocating correspondence and FOI requests using internal systems.
• Liaising with colleagues to ensure cases are allocated accurately and efficiently.
• Participating in a rota for call handling, FOI processing, and in-office mail duties.
• Acting as the first point of contact for public enquiries - providing advice or directing callers to the relevant department.
• Managing difficult conversations professionally and escalating when appropriate.
• Preparing FOI responses for publication and assisting with parliamentary question processing.
• Contributing to team knowledge sharing and supporting continuous improvement.
• Promoting a supportive, collaborative team environment and adapting to changing priorities.

Essential Skills and Experience

• Strong communication skills and confidence engaging with a wide range of stakeholders.
• Proven ability to work effectively as part of a team while managing individual responsibilities.
• Excellent organisational and administrative skills, with the ability to prioritise competing workloads.
• A customer-focused approach - building positive relationships and responding professionally to queries.

Core Competencies

• Communication and Engagement
• Teamwork
• Self-Awareness
• Customer Service