Wind Turbine Technical Support Engineer

Main purpose of the position
The Wind Turbine Technical Support Engineer will act as a SME covering some of our client's large offshore wind farms. You will advise on how to optimise the structure of the team processes and provide second line support/remote advice to bringing the wind asset back into operation based on known-known solutions or in a safe mode when it cannot start based on the standard known solutions.
Key responsibilities
Support and propagate Technical Support second line business requirements in present and future contracts;
Safeguard adequate on time answers and ensuring quality to technical queries;
Responsible for developing standard solutions of known-known issues;
Responsible for correctly using Technical Support second line internal processes;
Contribute for process management for Technical Support second line internal processes; and
Contribute for ensuring second line team performance and development;
Assists manager of Technical Support second line;
Leads Technical Support second line team to execute Technical Support internal projects.
Key deliverables and activities
Second line Technical Support:
Receive via a ticketing system and effectively evaluate technical requests (issues (incl. troubleshooting ones) or opportunities) to ensure accurate assessment and best resolution, for each situation, are provided. Distribute those requests to other departments if required.
Process from those individual requests the ones that could be a potential platform issue and investigate together with the affected sites the current status.
Lead and coordinate regular meetings with site to prioritise technical requests in relation to all open items of the whole client fleet to ensure immediate actions are taken.
Subject Matter Expert for offshore wind assets
Control, improve, and maintain reset alarm guides to be used by our surveillance colleagues.
Lead and coordinate top 10 alarm projects

Standardisation:

Capture technical solutions in solution database and quick retrieval/answering when receiving queries via ticketing system or hotline call to allow standardisation by second line support.
Create and maintain corrective standard work packages (general task list) in solution database to allow quick planning and scheduling for trouble-shooter planners.
Ensure working according to a standardised process, including the good use of standardised tools.

Contractual input to Technical Support area:

Provide feedback on running projects to product lines and on Employer Requirements for future projects.
Gather/provide feedback for the technical support business needs that are shared with Head of Technical Support.

Process management:

Contribute to develop, document, maintain and improve internal processes.
Proactively discuss process interfaces with affected stakeholders.

IT tools:

Capture Technical Support requirements for IT products to be developed.
Test and validate from the user perspective of new products.

Required education and experience
Bachelor's or master's degree in a relevant field (is desirable not essential);
At least 10 years of experience from working a similar position in the energy sector or a technical industry. Offshore/onshore wind knowledge from a development, project or O&M role is desired;
Extensive experience in technical, operation and maintenance are a must and experience from leading change in large international organisations is considered as an advantage;
Strong communication skills, comfortable at presenting, building relationships, and influencing others, while working effectively across different cultures and geographical locations; and
Good computer skills and previous experience with SAP and electrical knowledge are beneficial for this position.

This role will require some presence in our client's central London office, but can be mainly covered remotely

For more information on this excellent temporary opportunity with our market leading client please contact the recruitment team or apply online & we will get back to you

Should you require any support or assistance, please contact your local Gi Group office.

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