Travel Insurance Claims Handler

Do you have experience handling travel insurance claims and delivering exceptional customer service within a financial services environment?

Our client, a growing international insurance services company, is looking for a Travel Insurance Claims Handler to join their friendly and dynamic team based in Cardiff (hybrid working available).

Responsibilities include:

• Managing an allocation of travel insurance claims from initial notification through to settlement
• Assessing indemnity, liability, and quantum on travel claims
• Identifying potential fraud indicators and recovery opportunities
• Negotiating fair and timely settlement of claims
• Proactively managing case loads to ensure service standards are met
• Supporting the Claims Team Leader with day-to-day departmental activity
• Providing outstanding service to customers, third parties, and suppliers
• Contributing to process improvements and sharing ideas to enhance efficiency
• Ensuring compliance with all relevant regulatory and legislative requirements

About you:

• Previous experience in a travel insurance claims
• Strong communicator with the ability to build relationships with customers and colleagues
• Excellent analytical and problem-solving skills with an eye for detail
• Confident decision-maker with sound judgement
• Self-motivated and able to work collaboratively in a team environment
• Organised and able to meet daily and weekly deadlines
• Proficient with Microsoft Office and comfortable working with data to identify trends

Why apply?

You'll be joining an ambitious, people-focused business with a commitment to innovation and customer experience. The company offers a supportive, hybrid working culture and genuine opportunities for professional growth.

If you're looking to build your career in travel insurance within a forward-thinking, supportive company, apply today to be considered for this exciting opportunity.