Operations Manager

Based at our head office at Keele University, the Operations Manager will play a crucial role in maintaining the smooth running of The Supply Register s day-to-day operations. This is a new opportunity and will ensure that internal processes and reporting and systems are accurate, compliant and efficient.

This is a hands-on role requiring strong coordination, analytical and organisation skills, overseeing business operations from payroll and invoicing to data reporting, client submissions and office management.

Roles & Responsibilities:

1. Reporting & Data Management

• Own and manage Power BI reporting ensuring all dashboards and performance reports are accurate, up to date and issued on time.

• Produce and issue monthly client and internal reports, responding promptly to inbound report queries.

• Collate, analyse and interpret inbound client data (spend, usage and workforce data) to support service insights and framework reporting.

• Maintain and update all agency PSL lists and associated reporting documentation.

• Submit spend data and required returns to external frameworks (CPC, CCS and others) in line with deadlines.

2. Payroll, Invoicing & Financial Coordination

• Run weekly temporary payroll, ensuring all data is accurate and timesheets are approved prior to processing.

• Liaise with the Payroll and Finance teams to ensure payments are completed accurately and on schedule.

• Run weekly invoicing and self-billing cycles, reconciling approved timesheets with client billing schedules.

• Work with Accounts to upload and reconcile invoices and self-bills within Xero, ensuring financial data integrity.

• Manage inbox queries relating to invoices, copies and credit notes, escalating or assigning to the relevant Regions Manager for approval.

3. Systems, Zendesk & Inbox Management

• Oversee Zendesk as the company s service desk system ensuring all internal and external tickets are logged, categorised, prioritised and resolved within SLA.

• Maintain and improve Zendesk workflows, reports and user accountability.

• Manage central inboxes, ensuring all incoming enquiries are acknowledged, actioned and closed within agreed timescales.

4. Office & Administrative Management

• Manage confidential waste disposal,orders, stationery and general office facilities managementfor Keele HQ.

• Support onboarding and general office administration duties as required.

• Liaise with suppliers and service providers to ensure the office environment remains fully operational.

5. Job Board & Advertising Oversight

• Oversee job board accounts (Reed, CV-Library, Indeed, etc.), ensuring adverts are live, branded and relevant to current vacancies.

• Manage renewals, usage tracking and integration with tsr365.

• Work closely with Marketing and Talent Acquisition to maximise candidate attraction performance.

6. Continuous Improvement & Business Process Development

• Create, implement, assess and improve business plans, operational strategies and procedures to drive efficiency and consistency.

• Support technology adoption and process standardisation across all operational functions.

• Identify areas for automation or simplification to enhance service delivery.

• Contribute operational insight to board and performance reporting.

The ideal applicant will have:

• A strong understanding of compliance within a fast-paced temporary recruitment environment.

• Proven experience in recruitment operations, payroll coordination, or service delivery management.

• Excellent organisational, analytical and communication skills.

• High attention to detail and confidence managing high-volume operational workflows.

• Proficient in CRM/ATS systems (ideally tsr365 or equivalent), Excel and BI reporting tools.

• Experience using helpdesk/ticketing software (Zendesk preferred).

• Collaborative, proactive and calm under pressure characteristics thrives in a dynamic, service-led environment.

Benefits of working with The Supply Regsister:

• 25 days annual leave plus public holidays. Extra 1 day annual leave each year (up to a maximum of 29 days)

• Private health care plan

• 50% off Gym membership

• Annual awards

• Free onsite parking at the head office

• An extra day annual leave for your birthday every year

• Company pension