Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Aug 12, 2026
Full time
Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IT Manager Northwich, Cheshire - fully on-site 4 months + further extension 300 per day inside IR35 Our client based in Northwich, Cheshire is looking for an experienced IT Manager to join a growing education focused IT team supporting four schools. This is an excellent opportunity for a hands on IT professional who can combine leadership, technical expertise and stakeholder engagement in a busy multi site environment. Working closely with the IT Director, you will oversee the delivery of IT services across all school locations, ensuring systems remain secure, reliable and effective for both staff and students. You will also lead a team of three IT Technicians, providing guidance, support and technical leadership. The successful candidate will be comfortable travelling regularly between sites and building strong relationships with a range of stakeholders across the schools. Key Responsibilities: Manage and support day to day IT operations across four schools. Lead, mentor and develop a team of three IT Technicians. Act as the senior escalation point for complex technical issues. Ensure IT infrastructure, systems and services operate effectively across all sites. Work closely with the IT Director to deliver IT projects and service improvements. Manage and maintain Microsoft cloud and infrastructure technologies. Oversee system performance, availability and security. Build strong relationships with school leadership teams and key stakeholders. Support technology upgrades, deployments and digital transformation initiatives. Ensure compliance with IT policies, procedures and safeguarding requirements. Essential Skills and Experience: Previous experience in an IT Manager, Senior IT Technician, IT Team Lead capacity Strong technical expertise across: Microsoft 365 Azure Entra ID Intune Windows Operating Systems Experience managing, mentoring or leading technical support staff. Strong problem solving and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work across multiple locations and manage competing priorities.
Aug 12, 2026
Contractor
IT Manager Northwich, Cheshire - fully on-site 4 months + further extension 300 per day inside IR35 Our client based in Northwich, Cheshire is looking for an experienced IT Manager to join a growing education focused IT team supporting four schools. This is an excellent opportunity for a hands on IT professional who can combine leadership, technical expertise and stakeholder engagement in a busy multi site environment. Working closely with the IT Director, you will oversee the delivery of IT services across all school locations, ensuring systems remain secure, reliable and effective for both staff and students. You will also lead a team of three IT Technicians, providing guidance, support and technical leadership. The successful candidate will be comfortable travelling regularly between sites and building strong relationships with a range of stakeholders across the schools. Key Responsibilities: Manage and support day to day IT operations across four schools. Lead, mentor and develop a team of three IT Technicians. Act as the senior escalation point for complex technical issues. Ensure IT infrastructure, systems and services operate effectively across all sites. Work closely with the IT Director to deliver IT projects and service improvements. Manage and maintain Microsoft cloud and infrastructure technologies. Oversee system performance, availability and security. Build strong relationships with school leadership teams and key stakeholders. Support technology upgrades, deployments and digital transformation initiatives. Ensure compliance with IT policies, procedures and safeguarding requirements. Essential Skills and Experience: Previous experience in an IT Manager, Senior IT Technician, IT Team Lead capacity Strong technical expertise across: Microsoft 365 Azure Entra ID Intune Windows Operating Systems Experience managing, mentoring or leading technical support staff. Strong problem solving and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work across multiple locations and manage competing priorities.
Office Manager Winchester Salary 30/ 35k We're seeking a proactive and detail-oriented Office Manager to play a pivotal role in the day-to-day success of the business based in Winchester. This position sits at the heart of operations, ensuring their people, processes, systems, and financial administration run efficiently across the organisation. Working closely with senior leadership, you'll coordinate a broad range of activities spanning office management, finance support, HR administration, systems management, and project coordination. The Role Business Operations & Office Management Oversee the smooth running of office activities across multiple locations Manage workplace resources, including office supplies, PPE, branded materials, and equipment Coordinate supplier relationships, utilities, and service contracts Maintain organised and compliant document management systems within SharePoint and other platforms Continuously identify opportunities to improve administrative processes and efficiency Finance & Administration Support Assist with the maintenance of financial records and reporting information Process supplier invoices and maintain accurate digital records Support banking and reconciliation activities Monitor business expenditure and maintain financial tracking information Administer employee expense processes, ensuring accuracy and timely approvals Track project-related costs and expenditure for client billing purposes Client Billing & Revenue Administration Generate and issue customer invoices using accounting systems such as Xero Manage billing schedules, account statements, drawdowns, and ad-hoc invoicing requirements Ensure correct financial coding, VAT treatment, and reporting accuracy Work closely with project teams and directors to validate billing information Support cash flow management through invoice tracking and debtor reporting Maintain accurate forecasting and invoicing records People & HR Coordination Support employee onboarding and offboarding activities Coordinate equipment, technology access, and workplace setup for new starters Maintain HR systems, personnel records, and employee data Manage leaver administration, system access removal, and asset recovery processes Systems & Technology Support Act as the key point of contact for external IT providers Coordinate user accounts, permissions, devices, and mobile services Support the setup and ongoing administration of key business systems and software platforms Project & Commercial Support Help maintain the integrity of CRM data and business information systems Support the setup of new projects, enquiries, and opportunities Assist with project mobilisation and the transition from bid stage through to delivery Contribute to reporting, forecasting, and pipeline management activities Employee Experience & Engagement Coordinate team meetings, office events, and company social activities Support internal communications and wider employee engagement initiatives Help foster a positive, collaborative, and well-connected workplace culture About You You'll be someone who thrives in a varied role, enjoys keeping things organised, and takes pride in delivering high-quality support across multiple areas of a business. You'll likely bring: Exceptional organisational and multitasking skills Strong attention to detail and a methodical approach Confidence working across finance, operational, and administrative processes The ability to manage competing priorities and work independently Excellent communication skills and a professional, approachable manner Previous experience using systems such as Xero, HubSpot, CRM platforms, project management tools, or similar business systems This could also suit someone looking for progression from their existing Administration, Operational or Business support role. This is an opportunity to become a key part of a growing and collaborative organisation where your contribution will have real impact. You'll gain exposure across multiple business functions and play an important role in supporting both operational delivery and strategic growth. The company offer hybrid working, a minimum of 3 days in the office. There would also be a requirement to work from and visit the London office on occasions. If you enjoy bringing structure, efficiency, and energy to a business, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 12, 2026
Full time
Office Manager Winchester Salary 30/ 35k We're seeking a proactive and detail-oriented Office Manager to play a pivotal role in the day-to-day success of the business based in Winchester. This position sits at the heart of operations, ensuring their people, processes, systems, and financial administration run efficiently across the organisation. Working closely with senior leadership, you'll coordinate a broad range of activities spanning office management, finance support, HR administration, systems management, and project coordination. The Role Business Operations & Office Management Oversee the smooth running of office activities across multiple locations Manage workplace resources, including office supplies, PPE, branded materials, and equipment Coordinate supplier relationships, utilities, and service contracts Maintain organised and compliant document management systems within SharePoint and other platforms Continuously identify opportunities to improve administrative processes and efficiency Finance & Administration Support Assist with the maintenance of financial records and reporting information Process supplier invoices and maintain accurate digital records Support banking and reconciliation activities Monitor business expenditure and maintain financial tracking information Administer employee expense processes, ensuring accuracy and timely approvals Track project-related costs and expenditure for client billing purposes Client Billing & Revenue Administration Generate and issue customer invoices using accounting systems such as Xero Manage billing schedules, account statements, drawdowns, and ad-hoc invoicing requirements Ensure correct financial coding, VAT treatment, and reporting accuracy Work closely with project teams and directors to validate billing information Support cash flow management through invoice tracking and debtor reporting Maintain accurate forecasting and invoicing records People & HR Coordination Support employee onboarding and offboarding activities Coordinate equipment, technology access, and workplace setup for new starters Maintain HR systems, personnel records, and employee data Manage leaver administration, system access removal, and asset recovery processes Systems & Technology Support Act as the key point of contact for external IT providers Coordinate user accounts, permissions, devices, and mobile services Support the setup and ongoing administration of key business systems and software platforms Project & Commercial Support Help maintain the integrity of CRM data and business information systems Support the setup of new projects, enquiries, and opportunities Assist with project mobilisation and the transition from bid stage through to delivery Contribute to reporting, forecasting, and pipeline management activities Employee Experience & Engagement Coordinate team meetings, office events, and company social activities Support internal communications and wider employee engagement initiatives Help foster a positive, collaborative, and well-connected workplace culture About You You'll be someone who thrives in a varied role, enjoys keeping things organised, and takes pride in delivering high-quality support across multiple areas of a business. You'll likely bring: Exceptional organisational and multitasking skills Strong attention to detail and a methodical approach Confidence working across finance, operational, and administrative processes The ability to manage competing priorities and work independently Excellent communication skills and a professional, approachable manner Previous experience using systems such as Xero, HubSpot, CRM platforms, project management tools, or similar business systems This could also suit someone looking for progression from their existing Administration, Operational or Business support role. This is an opportunity to become a key part of a growing and collaborative organisation where your contribution will have real impact. You'll gain exposure across multiple business functions and play an important role in supporting both operational delivery and strategic growth. The company offer hybrid working, a minimum of 3 days in the office. There would also be a requirement to work from and visit the London office on occasions. If you enjoy bringing structure, efficiency, and energy to a business, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
This is a senior leadership role responsible for overseeing the delivery and performance of a responsive housing repairs service, including managing teams, contractors, budgets and service improvement programmes. The successful candidate will drive operational excellence, ensure compliance and health & safety standards are met, and play a key role in improving repair outcomes and customer satisfaction across a large housing portfolio. Client Details A large local authority, responsible for delivering a wide-range of public services including housing, repairs and maintenance, education, environmental services, planning and regeneration. Description Lead the operational delivery of the responsive repairs service, ensuring compliance with statutory obligations, organisational policies and service standards. Manage a team of supervisors, trade operatives and support staff delivering repairs and maintenance services. Oversee budget management, resource allocation and procurement to ensure value for money and efficient service delivery. Monitor and improve performance against key indicators, including first-time fix rates, customer satisfaction and repair turnaround times. Ensure robust health and safety practices are embedded across all operations, including contractor and subcontractor management. Lead service transformation initiatives, including digitalisation, sustainability and customer engagement improvements. Conduct audits, inspections and quality assurance checks to maintain high standards of workmanship and compliance. Collaborate with Housing Management, Asset Management and other stakeholders to ensure effective service delivery. Represent the service at senior management meetings, resident forums and operational working groups. Lead emergency response coordination for major incidents affecting housing stock, including floods, fires and structural failures. Profile A successful Repairs Manager should have: Strong experience in managing property repairs and maintenance within the public sector, with previous trade, technical experience. Proven ability to manage budgets and deliver cost-effective solutions. Knowledge of health and safety regulations related to property management. Excellent leadership and team management skills. Strong communication and stakeholder engagement abilities. Job Offer Competitive salary ranging from 63,816 to 66,084 per annum. Pension contribution of 30%. Hybrid working model. Permanent position. Scope for progression and growth. If you're ready to take the next step in your career as a Repairs Manager, apply now to join a respected organisation in the public sector.
Aug 12, 2026
Full time
This is a senior leadership role responsible for overseeing the delivery and performance of a responsive housing repairs service, including managing teams, contractors, budgets and service improvement programmes. The successful candidate will drive operational excellence, ensure compliance and health & safety standards are met, and play a key role in improving repair outcomes and customer satisfaction across a large housing portfolio. Client Details A large local authority, responsible for delivering a wide-range of public services including housing, repairs and maintenance, education, environmental services, planning and regeneration. Description Lead the operational delivery of the responsive repairs service, ensuring compliance with statutory obligations, organisational policies and service standards. Manage a team of supervisors, trade operatives and support staff delivering repairs and maintenance services. Oversee budget management, resource allocation and procurement to ensure value for money and efficient service delivery. Monitor and improve performance against key indicators, including first-time fix rates, customer satisfaction and repair turnaround times. Ensure robust health and safety practices are embedded across all operations, including contractor and subcontractor management. Lead service transformation initiatives, including digitalisation, sustainability and customer engagement improvements. Conduct audits, inspections and quality assurance checks to maintain high standards of workmanship and compliance. Collaborate with Housing Management, Asset Management and other stakeholders to ensure effective service delivery. Represent the service at senior management meetings, resident forums and operational working groups. Lead emergency response coordination for major incidents affecting housing stock, including floods, fires and structural failures. Profile A successful Repairs Manager should have: Strong experience in managing property repairs and maintenance within the public sector, with previous trade, technical experience. Proven ability to manage budgets and deliver cost-effective solutions. Knowledge of health and safety regulations related to property management. Excellent leadership and team management skills. Strong communication and stakeholder engagement abilities. Job Offer Competitive salary ranging from 63,816 to 66,084 per annum. Pension contribution of 30%. Hybrid working model. Permanent position. Scope for progression and growth. If you're ready to take the next step in your career as a Repairs Manager, apply now to join a respected organisation in the public sector.
User Researcher Rate: 530/day Inside IR35 Duration: 3 months initially Clearance: Active SC required Role Overview We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control Key Responsibilities Plan and conduct user research across digital services and products Identify user needs, behaviours, pain points and opportunities for improvement Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research Analyse research findings and translate them into clear, actionable insights Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams Support iterative design and development by testing concepts, prototypes and live services with users Present research findings clearly to delivery teams and senior stakeholders Ensure research considers accessibility and the needs of users with different levels of digital capability Maintain research artefacts and contribute to the wider evidence base across the programme Skills & Experience Strong experience as a User Researcher within digital or technology programmes Experience planning, conducting and analysing user research independently Strong understanding of user-centred design and Agile delivery Experience working within multidisciplinary teams Confident conducting usability testing, interviews and other research methods Ability to turn complex research findings into clear insights and recommendations Strong stakeholder engagement and communication skills Experience working with sensitive, complex or high-profile services would be beneficial Previous Home Office, Central Government or GDS experience would be advantageous Understanding of the GDS Service Standard and accessibility requirements would be beneficial Active SC clearance is required for this role.
Aug 12, 2026
Contractor
User Researcher Rate: 530/day Inside IR35 Duration: 3 months initially Clearance: Active SC required Role Overview We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control Key Responsibilities Plan and conduct user research across digital services and products Identify user needs, behaviours, pain points and opportunities for improvement Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research Analyse research findings and translate them into clear, actionable insights Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams Support iterative design and development by testing concepts, prototypes and live services with users Present research findings clearly to delivery teams and senior stakeholders Ensure research considers accessibility and the needs of users with different levels of digital capability Maintain research artefacts and contribute to the wider evidence base across the programme Skills & Experience Strong experience as a User Researcher within digital or technology programmes Experience planning, conducting and analysing user research independently Strong understanding of user-centred design and Agile delivery Experience working within multidisciplinary teams Confident conducting usability testing, interviews and other research methods Ability to turn complex research findings into clear insights and recommendations Strong stakeholder engagement and communication skills Experience working with sensitive, complex or high-profile services would be beneficial Previous Home Office, Central Government or GDS experience would be advantageous Understanding of the GDS Service Standard and accessibility requirements would be beneficial Active SC clearance is required for this role.
Contract Opportunity Location: Midlands - Hybrid Working Salary: Competitive Day Rate - Outside of IR35 Lead the Delivery of a Major NHS EPR Programme We are supporting a large NHS acute trust seeking an experienced Programme Manager to play a pivotal role in the delivery of a major Electronic Patient Record (EPR) programme. Working closely with the Programme Director and Executive team, you will oversee the successful delivery of a complex digital transformation programme that will have a significant impact on clinical services, operational efficiency and patient outcomes across the organisation. This is an excellent opportunity for an experienced NHS EPR professional who can operate at both strategic and operational levels and is comfortable deputising for the Programme Director when required. Key Responsibilities Lead delivery of key workstreams within a large-scale EPR programme. Manage programme plans, risks, issues, dependencies and governance. Coordinate clinical, operational, digital and supplier stakeholders. Support executive reporting and Programme Board activities. Drive programme assurance, readiness and go-live planning. Ensure delivery remains aligned to programme objectives, benefits and timescales. Deputise for the Programme Director when required, representing the programme across senior stakeholder forums. Essential Experience Significant Programme Management experience within the NHS. Previous EPR implementation experience within a large NHS Acute Trust. Proven track record delivering complex digital transformation programmes. Experience working closely with Executive Directors and senior clinical stakeholders. Strong governance, RAID and programme controls experience. Excellent stakeholder engagement and communication skills. Desirable Experience Experience of Nervecentre, Epic, Cerner, Lorenzo, Oracle Health or similar EPR platforms. Full lifecycle EPR implementation and go-live experience. Experience within teaching hospitals or large multi-site acute organisations. MSP, PRINCE2 or equivalent programme management qualifications. The Person You will be a credible and influential Programme Manager with the confidence to engage at Board level while maintaining a strong grip on delivery. You will be comfortable navigating the complexities of a large NHS acute environment and capable of stepping into Programme Director responsibilities when required. To Apply Please submit your CV as soon as possible. We are particularly interested in candidates who are immediately available or becoming available within the next week. Due to the urgency of this requirement, early applications are strongly encouraged.
Aug 12, 2026
Contractor
Contract Opportunity Location: Midlands - Hybrid Working Salary: Competitive Day Rate - Outside of IR35 Lead the Delivery of a Major NHS EPR Programme We are supporting a large NHS acute trust seeking an experienced Programme Manager to play a pivotal role in the delivery of a major Electronic Patient Record (EPR) programme. Working closely with the Programme Director and Executive team, you will oversee the successful delivery of a complex digital transformation programme that will have a significant impact on clinical services, operational efficiency and patient outcomes across the organisation. This is an excellent opportunity for an experienced NHS EPR professional who can operate at both strategic and operational levels and is comfortable deputising for the Programme Director when required. Key Responsibilities Lead delivery of key workstreams within a large-scale EPR programme. Manage programme plans, risks, issues, dependencies and governance. Coordinate clinical, operational, digital and supplier stakeholders. Support executive reporting and Programme Board activities. Drive programme assurance, readiness and go-live planning. Ensure delivery remains aligned to programme objectives, benefits and timescales. Deputise for the Programme Director when required, representing the programme across senior stakeholder forums. Essential Experience Significant Programme Management experience within the NHS. Previous EPR implementation experience within a large NHS Acute Trust. Proven track record delivering complex digital transformation programmes. Experience working closely with Executive Directors and senior clinical stakeholders. Strong governance, RAID and programme controls experience. Excellent stakeholder engagement and communication skills. Desirable Experience Experience of Nervecentre, Epic, Cerner, Lorenzo, Oracle Health or similar EPR platforms. Full lifecycle EPR implementation and go-live experience. Experience within teaching hospitals or large multi-site acute organisations. MSP, PRINCE2 or equivalent programme management qualifications. The Person You will be a credible and influential Programme Manager with the confidence to engage at Board level while maintaining a strong grip on delivery. You will be comfortable navigating the complexities of a large NHS acute environment and capable of stepping into Programme Director responsibilities when required. To Apply Please submit your CV as soon as possible. We are particularly interested in candidates who are immediately available or becoming available within the next week. Due to the urgency of this requirement, early applications are strongly encouraged.
IAM Consultant Microsoft Identity & Access Management Entra ID Security Salary: £70,000 + Benefits Location: Fully Remote (UK) Type: Permanent, Full-Time Are you an experienced Identity & Access Management professional with a passion for Microsoft technologies? Do you have proven experience designing and delivering Microsoft Identity solutions across Entra ID, Active Directory and Hybrid Identity environments? Are you confident engaging with stakeholders, leading technical workshops and delivering secure, scalable identity solutions that support modern security strategies? If so, this could be an excellent opportunity to join a growing Microsoft-focused consultancy delivering strategic Identity and Security projects across a diverse client portfolio. The Opportunity We are seeking an experienced IAM Consultant to support the design, implementation and optimisation of Identity and Access Management solutions across the Microsoft technology stack. This is a client-facing consultancy role where you will act as a trusted advisor, helping organisations modernise their identity platforms, strengthen security controls and implement best-practice identity governance. Working alongside Architects, Project Managers, Security Consultants and Technical Delivery teams, you will deliver innovative and secure identity solutions while supporting clients throughout their digital transformation journeys. What You Will Be Doing You will be involved in the full project lifecycle, including discovery, design, implementation, migration and handover activities. Key responsibilities include: Delivering Microsoft Identity and Access Management solutions across enterprise environments Leading discovery workshops and technical design sessions Assessing existing identity architectures and security controls Designing and implementing Microsoft Entra ID solutions Supporting Active Directory modernisation and Hybrid Identity deployments Implementing Conditional Access policies and Zero Trust principles Delivering Multi-Factor Authentication (MFA) and Passwordless Authentication solutions Configuring and supporting Single Sign-On (SSO) integrations Designing Joiner, Mover and Leaver (JML) processes Implementing Role-Based Access Control (RBAC) models Supporting Identity Governance and Administration (IGA) initiatives Delivering Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions Developing High-Level and Low-Level Design documentation Supporting migration, testing, cutover and operational handover activities Providing technical guidance and best-practice recommendations to clients Working collaboratively with project teams to deliver successful outcomes What We Are Looking For We are seeking a consultant who can combine strong Microsoft Identity expertise with excellent communication and stakeholder management skills. You should be able to demonstrate: Proven experience delivering Microsoft Identity solutions Strong experience with Microsoft Entra ID (Azure AD) Excellent knowledge of Active Directory and Hybrid Identity Experience implementing Conditional Access and MFA solutions Strong understanding of authentication and access management principles Experience designing and implementing RBAC models Knowledge of Identity Governance and Privileged Access Management Experience producing technical designs and project documentation Strong troubleshooting and problem-solving skills Excellent client-facing and stakeholder engagement experience Ability to work independently within a remote consultancy environment Technical Skills You should have experience across several of the following technologies and disciplines: Microsoft Entra ID Active Directory Hybrid Identity Microsoft Entra Connect / Cloud Sync Conditional Access Multi-Factor Authentication (MFA) Single Sign-On (SSO) Passwordless Authentication Windows Hello for Business Self-Service Password Reset (SSPR) Role-Based Access Control (RBAC) Identity Governance and Administration (IGA) Privileged Identity Management (PIM) Privileged Access Management (PAM) Microsoft 365 Security Zero Trust Security PowerShell Automation Desirable Certifications The following certifications would be advantageous: SC-300 Microsoft Identity and Access Administrator SC-100 Microsoft Cybersecurity Architect SC-200 Security Operations Analyst AZ-104 Azure Administrator AZ-305 Azure Solutions Architect Equivalent practical experience will also be considered. The Person This role is ideal for someone who: Is passionate about Microsoft Identity and Security technologies Enjoys solving complex technical challenges Takes a consultative and customer-focused approach Builds strong relationships with technical and non-technical stakeholders Communicates clearly and confidently Takes ownership and accountability for delivery Is proactive, organised and detail-oriented Thrives in a remote-first working environment Enjoys continuous learning and professional development Why Apply? £70,000 salary plus benefits Fully remote working Exposure to enterprise-scale Microsoft Identity projects Opportunities to work with the latest Microsoft Security and Identity technologies Ongoing certification and training support Clear career progression Collaborative and supportive consultancy culture Opportunity to influence Identity strategy and client outcomes This is an excellent opportunity for an experienced Identity professional looking to play a key role in delivering modern Identity and Access Management solutions within a growing Microsoft-focused consultancy environment. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
Aug 12, 2026
Full time
IAM Consultant Microsoft Identity & Access Management Entra ID Security Salary: £70,000 + Benefits Location: Fully Remote (UK) Type: Permanent, Full-Time Are you an experienced Identity & Access Management professional with a passion for Microsoft technologies? Do you have proven experience designing and delivering Microsoft Identity solutions across Entra ID, Active Directory and Hybrid Identity environments? Are you confident engaging with stakeholders, leading technical workshops and delivering secure, scalable identity solutions that support modern security strategies? If so, this could be an excellent opportunity to join a growing Microsoft-focused consultancy delivering strategic Identity and Security projects across a diverse client portfolio. The Opportunity We are seeking an experienced IAM Consultant to support the design, implementation and optimisation of Identity and Access Management solutions across the Microsoft technology stack. This is a client-facing consultancy role where you will act as a trusted advisor, helping organisations modernise their identity platforms, strengthen security controls and implement best-practice identity governance. Working alongside Architects, Project Managers, Security Consultants and Technical Delivery teams, you will deliver innovative and secure identity solutions while supporting clients throughout their digital transformation journeys. What You Will Be Doing You will be involved in the full project lifecycle, including discovery, design, implementation, migration and handover activities. Key responsibilities include: Delivering Microsoft Identity and Access Management solutions across enterprise environments Leading discovery workshops and technical design sessions Assessing existing identity architectures and security controls Designing and implementing Microsoft Entra ID solutions Supporting Active Directory modernisation and Hybrid Identity deployments Implementing Conditional Access policies and Zero Trust principles Delivering Multi-Factor Authentication (MFA) and Passwordless Authentication solutions Configuring and supporting Single Sign-On (SSO) integrations Designing Joiner, Mover and Leaver (JML) processes Implementing Role-Based Access Control (RBAC) models Supporting Identity Governance and Administration (IGA) initiatives Delivering Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions Developing High-Level and Low-Level Design documentation Supporting migration, testing, cutover and operational handover activities Providing technical guidance and best-practice recommendations to clients Working collaboratively with project teams to deliver successful outcomes What We Are Looking For We are seeking a consultant who can combine strong Microsoft Identity expertise with excellent communication and stakeholder management skills. You should be able to demonstrate: Proven experience delivering Microsoft Identity solutions Strong experience with Microsoft Entra ID (Azure AD) Excellent knowledge of Active Directory and Hybrid Identity Experience implementing Conditional Access and MFA solutions Strong understanding of authentication and access management principles Experience designing and implementing RBAC models Knowledge of Identity Governance and Privileged Access Management Experience producing technical designs and project documentation Strong troubleshooting and problem-solving skills Excellent client-facing and stakeholder engagement experience Ability to work independently within a remote consultancy environment Technical Skills You should have experience across several of the following technologies and disciplines: Microsoft Entra ID Active Directory Hybrid Identity Microsoft Entra Connect / Cloud Sync Conditional Access Multi-Factor Authentication (MFA) Single Sign-On (SSO) Passwordless Authentication Windows Hello for Business Self-Service Password Reset (SSPR) Role-Based Access Control (RBAC) Identity Governance and Administration (IGA) Privileged Identity Management (PIM) Privileged Access Management (PAM) Microsoft 365 Security Zero Trust Security PowerShell Automation Desirable Certifications The following certifications would be advantageous: SC-300 Microsoft Identity and Access Administrator SC-100 Microsoft Cybersecurity Architect SC-200 Security Operations Analyst AZ-104 Azure Administrator AZ-305 Azure Solutions Architect Equivalent practical experience will also be considered. The Person This role is ideal for someone who: Is passionate about Microsoft Identity and Security technologies Enjoys solving complex technical challenges Takes a consultative and customer-focused approach Builds strong relationships with technical and non-technical stakeholders Communicates clearly and confidently Takes ownership and accountability for delivery Is proactive, organised and detail-oriented Thrives in a remote-first working environment Enjoys continuous learning and professional development Why Apply? £70,000 salary plus benefits Fully remote working Exposure to enterprise-scale Microsoft Identity projects Opportunities to work with the latest Microsoft Security and Identity technologies Ongoing certification and training support Clear career progression Collaborative and supportive consultancy culture Opportunity to influence Identity strategy and client outcomes This is an excellent opportunity for an experienced Identity professional looking to play a key role in delivering modern Identity and Access Management solutions within a growing Microsoft-focused consultancy environment. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
The role at a glance Position: Commercial Officer (Officer-level support role, working independently) Contract: 6 months, Inside IR35 Rate: Around 400 per day (Umbrella) Working pattern: Primarily remote with occasional travel for ad hoc meetings (Liverpool / London and other UK offices as required) Location: Role can only be worked within the UK Security clearance: BPSS (or willingness to obtain) Interview: Informal, experience-based conversation via MS Teams Why this could be interesting for you Opportunity to support a large, complex public sector contract that has tangible impact across the wider public sector. Blend of procurement, commercial strategy and stakeholder management , not just transactional buying. Independent working within a supportive team - you'll be supporting contract leads but trusted to manage your own workload. A highly inclusive and diverse environment , with a strong commitment to equality of opportunity. Key responsibilities Support the creation and execution of category management strategies to deliver a best-in-class procurement offer to government. Organise and drive market engagement , gaining deep understanding of customer requirements and turning these into viable commercial options. Embed savings methodologies and contribute to delivering savings and value-for-money targets. Advise customers on commercial excellence and contribute to thought leadership within the category. Use digitalised solutions and tailored communications to engage a diverse stakeholder base, including SMEs and wider public sector bodies. Review and monitor customer buying behaviours using management information to drive continuous improvement. Ensure production of collateral and guidance to help customers buy better. Maintain a strong focus on savings, spend under management, customer service and strategic supplier relationship management . Work closely with stakeholders and customers via working groups, meetings, events and seminars to promote new commercial products and procurement initiatives. Liaise with Account Managers and internal colleagues to ensure a consistent, joined-up approach and to support sub-category development. What our client is looking for (essential) Solid public sector procurement or contract management background. Proven experience with PCR 2015 . Experience managing a portfolio of stakeholders at different levels. Supplier management experience and handling complex agreements . Demonstrable public sector experience. Desirable CIPS or working towards it. Knowledge or understanding of PA 2023 . The environment is highly collaborative and mission-driven, with a clear focus on delivering value for taxpayers through smart, strategic procurement.
Aug 12, 2026
Contractor
The role at a glance Position: Commercial Officer (Officer-level support role, working independently) Contract: 6 months, Inside IR35 Rate: Around 400 per day (Umbrella) Working pattern: Primarily remote with occasional travel for ad hoc meetings (Liverpool / London and other UK offices as required) Location: Role can only be worked within the UK Security clearance: BPSS (or willingness to obtain) Interview: Informal, experience-based conversation via MS Teams Why this could be interesting for you Opportunity to support a large, complex public sector contract that has tangible impact across the wider public sector. Blend of procurement, commercial strategy and stakeholder management , not just transactional buying. Independent working within a supportive team - you'll be supporting contract leads but trusted to manage your own workload. A highly inclusive and diverse environment , with a strong commitment to equality of opportunity. Key responsibilities Support the creation and execution of category management strategies to deliver a best-in-class procurement offer to government. Organise and drive market engagement , gaining deep understanding of customer requirements and turning these into viable commercial options. Embed savings methodologies and contribute to delivering savings and value-for-money targets. Advise customers on commercial excellence and contribute to thought leadership within the category. Use digitalised solutions and tailored communications to engage a diverse stakeholder base, including SMEs and wider public sector bodies. Review and monitor customer buying behaviours using management information to drive continuous improvement. Ensure production of collateral and guidance to help customers buy better. Maintain a strong focus on savings, spend under management, customer service and strategic supplier relationship management . Work closely with stakeholders and customers via working groups, meetings, events and seminars to promote new commercial products and procurement initiatives. Liaise with Account Managers and internal colleagues to ensure a consistent, joined-up approach and to support sub-category development. What our client is looking for (essential) Solid public sector procurement or contract management background. Proven experience with PCR 2015 . Experience managing a portfolio of stakeholders at different levels. Supplier management experience and handling complex agreements . Demonstrable public sector experience. Desirable CIPS or working towards it. Knowledge or understanding of PA 2023 . The environment is highly collaborative and mission-driven, with a clear focus on delivering value for taxpayers through smart, strategic procurement.
IAM Business Analyst Identity & Access Management Transformation Microsoft Security & Identity Client-Facing Consultancy Salary: £50k MAX Location Remote FIXED TERM CONTRACT - 6 months with a view to extension and permancy Are you confident facilitating stakeholder workshops, gathering complex requirements and translating business needs into practical technical outcomes? Have you worked on identity transformation programmes involving Joiner, Mover and Leaver processes, Role-Based Access Control, Identity Governance or Privileged Access Management? If so, this could be an excellent opportunity to join a growing Microsoft-focused consultancy delivering strategic Identity and Security projects across a diverse client base. You will work closely with clients to analyse identity challenges, document requirements, map processes and support the successful delivery of modern identity solutions across Microsoft-centric environments. What You Will Be Doing You will support IAM and identity transformation projects throughout the full delivery lifecycle, including: Facilitating discovery workshops with business, operational and technical stakeholders Gathering, analysing and documenting functional and non-functional requirements Reviewing Joiner, Mover and Leaver (JML) processes Mapping current-state provisioning and deprovisioning workflows Producing future-state process maps, user journeys and operating models Identifying manual activities, control gaps and automation opportunities Acting as the primary liaison between business stakeholders and technical delivery teams Supporting solution design workshops and process review sessions Collaborating with IAM Architects, Engineers and Project Managers Ensuring business requirements are translated into clearly defined technical outcomes dations to both technical and non-technical audiences What We Are Looking For We are seeking someone who has already worked within an IAM programme, identity transformation project or security-focused change environment and can demonstrate: Proven experience as an IAM Business Analyst Strong requirements elicitation, analysis and documentation skills Experience facilitating workshops and stakeholder engagement sessions Excellent process mapping and business process analysis capabilities Experience producing Business Requirements Documents (BRDs) and Functional Specifications The ability to translate business needs into practical technical deliverables Strong stakeholder management and communication skills Experience working alongside Architects, Engineers and Project Managers The ability to understand and simplify complex identity processes Experience supporting projects through design, build, testing and implementation phases The ability to work independently within a consultancy delivery model IAM Knowledge You should have a solid understanding of several of the following areas: Joiner, Mover and Leaver (JML) processes Identity Lifecycle Management Access Provisioning and Deprovisioning Role-Based Access Control (RBAC) Identity Governance and Administration (IGA) Privileged Access Management (PAM) User Access Reviews (UAR) Single Sign-On (SSO) Multi-Factor Authentication (MFA) Access Request and Approval Workflows Least Privilege Principles Active Directory Microsoft Entra ID (Azure AD) Hybrid Identity Microsoft 365 Access and Security Controls Desirable Experience Experience with the following technologies and tools would be advantageous: Microsoft Entra ID Active Directory Microsoft 365 Jira Confluence Azure DevOps Microsoft Visio Lucidchart Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles. Location: Remote with occasional client engagement as required Type: Fixed-Term Contract with strong potential for long-term opportunities Sector: Microsoft Identity, Security & Digital Transformation Experience Level: Mid-Senior Business Analyst / IAM Specialist BA
Aug 12, 2026
Full time
IAM Business Analyst Identity & Access Management Transformation Microsoft Security & Identity Client-Facing Consultancy Salary: £50k MAX Location Remote FIXED TERM CONTRACT - 6 months with a view to extension and permancy Are you confident facilitating stakeholder workshops, gathering complex requirements and translating business needs into practical technical outcomes? Have you worked on identity transformation programmes involving Joiner, Mover and Leaver processes, Role-Based Access Control, Identity Governance or Privileged Access Management? If so, this could be an excellent opportunity to join a growing Microsoft-focused consultancy delivering strategic Identity and Security projects across a diverse client base. You will work closely with clients to analyse identity challenges, document requirements, map processes and support the successful delivery of modern identity solutions across Microsoft-centric environments. What You Will Be Doing You will support IAM and identity transformation projects throughout the full delivery lifecycle, including: Facilitating discovery workshops with business, operational and technical stakeholders Gathering, analysing and documenting functional and non-functional requirements Reviewing Joiner, Mover and Leaver (JML) processes Mapping current-state provisioning and deprovisioning workflows Producing future-state process maps, user journeys and operating models Identifying manual activities, control gaps and automation opportunities Acting as the primary liaison between business stakeholders and technical delivery teams Supporting solution design workshops and process review sessions Collaborating with IAM Architects, Engineers and Project Managers Ensuring business requirements are translated into clearly defined technical outcomes dations to both technical and non-technical audiences What We Are Looking For We are seeking someone who has already worked within an IAM programme, identity transformation project or security-focused change environment and can demonstrate: Proven experience as an IAM Business Analyst Strong requirements elicitation, analysis and documentation skills Experience facilitating workshops and stakeholder engagement sessions Excellent process mapping and business process analysis capabilities Experience producing Business Requirements Documents (BRDs) and Functional Specifications The ability to translate business needs into practical technical deliverables Strong stakeholder management and communication skills Experience working alongside Architects, Engineers and Project Managers The ability to understand and simplify complex identity processes Experience supporting projects through design, build, testing and implementation phases The ability to work independently within a consultancy delivery model IAM Knowledge You should have a solid understanding of several of the following areas: Joiner, Mover and Leaver (JML) processes Identity Lifecycle Management Access Provisioning and Deprovisioning Role-Based Access Control (RBAC) Identity Governance and Administration (IGA) Privileged Access Management (PAM) User Access Reviews (UAR) Single Sign-On (SSO) Multi-Factor Authentication (MFA) Access Request and Approval Workflows Least Privilege Principles Active Directory Microsoft Entra ID (Azure AD) Hybrid Identity Microsoft 365 Access and Security Controls Desirable Experience Experience with the following technologies and tools would be advantageous: Microsoft Entra ID Active Directory Microsoft 365 Jira Confluence Azure DevOps Microsoft Visio Lucidchart Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles. Location: Remote with occasional client engagement as required Type: Fixed-Term Contract with strong potential for long-term opportunities Sector: Microsoft Identity, Security & Digital Transformation Experience Level: Mid-Senior Business Analyst / IAM Specialist BA
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the UK's largest government organisations, delivering critical services that support millions of customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK. As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work across multidisciplinary teams and suppliers to support and improve live services, helping ensure they meet customer needs and performance expectations Job description This is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services. Working in a multi-disciplinary environment, you will collaborate with Product Managers, Delivery Managers, architects and operational colleagues to ensure services are stable, compliant and delivering value. You will contribute to the effective running of services across the lifecycle, supporting governance, managing risk, and embedding continuous improvement based on user insight and data. Key Responsibilities: Manage and maintain live service performance, including monitoring KPIs and SLAs. Manage incidents, problems, and risks, ensuring timely resolution and mitigation. Support service governance and assurance processes. Collaborate with product, delivery and technical teams to maintain service quality. Engage with stakeholders to ensure alignment with business and policy outcomes. Drive continuous improvement using service data and user feedback. Support release and change management, minimising service disruption. Contribute to service lifecycle decisions, including readiness and transition. Person specification Proven experience in managing or supporting live digital or IT services, including handling incidents, risks, and service issues, with familiarity in service management frameworks such as ITIL. Strong stakeholder engagement and communication abilities, with experience collaborating in multidisciplinary teams. Skilled in leveraging data and metrics to drive improvements in service performance. Essential Criteria Applicants must demonstrate: Demonstrated experience in supporting or managing live operational, business, or digital services, including monitoring performance and reporting on service metrics. Proven ability to identify, track, and manage risks, issues, and actions, while driving service improvements and operational efficiencies. Strong stakeholder engagement and communication skills, alongside collaborative working across multiple teams. Skilled in prioritising tasks and consistently delivering outcomes within fast-paced environments. Desirable Criteria It would be beneficial if you have: Experience in government or regulated sectors, with knowledge of service standards and the service lifecycle. Proven ability in continuous improvement and service optimisation, including familiarity with Agile, DevOps, and ITIL4 practices. Understanding of modern service management methodologies and approaches within regulated environments. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous skills and experiences We would like to see your title and employment/study details and dates included. Feel free to provide success after each role section you list, showing us what you achieved in this role. Please keep it recent and to be relevant to the Responsibilities and Person Specification part of this advert. Please keep this experience to no more than 500 words A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Separate 250 word statements for the following behaviours:- Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift all behaviour statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience and Behaviours. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application . click apply for full job details
Aug 12, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the UK's largest government organisations, delivering critical services that support millions of customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK. As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work across multidisciplinary teams and suppliers to support and improve live services, helping ensure they meet customer needs and performance expectations Job description This is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services. Working in a multi-disciplinary environment, you will collaborate with Product Managers, Delivery Managers, architects and operational colleagues to ensure services are stable, compliant and delivering value. You will contribute to the effective running of services across the lifecycle, supporting governance, managing risk, and embedding continuous improvement based on user insight and data. Key Responsibilities: Manage and maintain live service performance, including monitoring KPIs and SLAs. Manage incidents, problems, and risks, ensuring timely resolution and mitigation. Support service governance and assurance processes. Collaborate with product, delivery and technical teams to maintain service quality. Engage with stakeholders to ensure alignment with business and policy outcomes. Drive continuous improvement using service data and user feedback. Support release and change management, minimising service disruption. Contribute to service lifecycle decisions, including readiness and transition. Person specification Proven experience in managing or supporting live digital or IT services, including handling incidents, risks, and service issues, with familiarity in service management frameworks such as ITIL. Strong stakeholder engagement and communication abilities, with experience collaborating in multidisciplinary teams. Skilled in leveraging data and metrics to drive improvements in service performance. Essential Criteria Applicants must demonstrate: Demonstrated experience in supporting or managing live operational, business, or digital services, including monitoring performance and reporting on service metrics. Proven ability to identify, track, and manage risks, issues, and actions, while driving service improvements and operational efficiencies. Strong stakeholder engagement and communication skills, alongside collaborative working across multiple teams. Skilled in prioritising tasks and consistently delivering outcomes within fast-paced environments. Desirable Criteria It would be beneficial if you have: Experience in government or regulated sectors, with knowledge of service standards and the service lifecycle. Proven ability in continuous improvement and service optimisation, including familiarity with Agile, DevOps, and ITIL4 practices. Understanding of modern service management methodologies and approaches within regulated environments. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous skills and experiences We would like to see your title and employment/study details and dates included. Feel free to provide success after each role section you list, showing us what you achieved in this role. Please keep it recent and to be relevant to the Responsibilities and Person Specification part of this advert. Please keep this experience to no more than 500 words A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Separate 250 word statements for the following behaviours:- Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift all behaviour statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience and Behaviours. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application . click apply for full job details
An experienced Interim Communications Manager is required on an initial three-month contract. You'll work proactively on media relations, stakeholder communications and research-focused content across a public sector environment. Client Details Our client is a well-established public sector organisation. They are currently seeking an experienced communications professional to provide interim support across media relations, stakeholder engagement and internal communications Description Delivering proactive and reactive media relations activity. Identifying and developing compelling media stories. Writing press releases, media briefings, statements and feature content. Supporting press office activity and responding to media enquiries. Translating complex communications for a variety of audiences. Developing and delivering multi-channel communications campaigns. Supporting stakeholder engagement. Providing communications advice and guidance to internal stakeholders. Supporting staff engagement activities and ensuring consistency of messaging across the organisation. Working collaboratively with colleagues across communications and the wider organisation to achieve organisational objectives. Profile A successful Interim Communications Manager should have: Previous experience within healthcare, NHS, higher education or another public sector environment. A track record of delivering proactive media coverage and managing reactive press activity. Strong press office experience, including drafting press releases and handling media enquiries. Excellent written communication skills with the ability to simplify complex information. Experience developing relationships with a broad range of stakeholders. Confidence working with senior leaders. Experience delivering communications across multiple channels, including digital and social media. A proactive, hands-on approach and the ability to operate effectively in a fast-paced environment. Job Offer Daily rate equivalent of 41,000 - 48,000 DOE Temporary contract offering flexibility in Leeds. If you're interested in this role, apply now.
Aug 12, 2026
Seasonal
An experienced Interim Communications Manager is required on an initial three-month contract. You'll work proactively on media relations, stakeholder communications and research-focused content across a public sector environment. Client Details Our client is a well-established public sector organisation. They are currently seeking an experienced communications professional to provide interim support across media relations, stakeholder engagement and internal communications Description Delivering proactive and reactive media relations activity. Identifying and developing compelling media stories. Writing press releases, media briefings, statements and feature content. Supporting press office activity and responding to media enquiries. Translating complex communications for a variety of audiences. Developing and delivering multi-channel communications campaigns. Supporting stakeholder engagement. Providing communications advice and guidance to internal stakeholders. Supporting staff engagement activities and ensuring consistency of messaging across the organisation. Working collaboratively with colleagues across communications and the wider organisation to achieve organisational objectives. Profile A successful Interim Communications Manager should have: Previous experience within healthcare, NHS, higher education or another public sector environment. A track record of delivering proactive media coverage and managing reactive press activity. Strong press office experience, including drafting press releases and handling media enquiries. Excellent written communication skills with the ability to simplify complex information. Experience developing relationships with a broad range of stakeholders. Confidence working with senior leaders. Experience delivering communications across multiple channels, including digital and social media. A proactive, hands-on approach and the ability to operate effectively in a fast-paced environment. Job Offer Daily rate equivalent of 41,000 - 48,000 DOE Temporary contract offering flexibility in Leeds. If you're interested in this role, apply now.
Marketing Manager Multi-Channel Retail Nottinghamshire Salary up to £40k A leading retailer is looking to appoint an ambitious Marketing Manager to help shape and deliver its multi-channel marketing strategy. Operating in a fast-paced, commercially driven environment, the business continues to invest heavily in digital growth, customer engagement and brand development. This is an opportunity for a commercially minded marketer who enjoys balancing strategic thinking with hands-on delivery. Working cross-functionally with Ecommerce, Trading, CRM, Creative and Content teams, the Marketing Manager will lead integrated campaigns, develop brand partnerships and deliver marketing initiatives that directly influence business performance. The Role The Marketing Manager will take ownership of integrated marketing activity, ensuring campaigns are commercially focused, customer-led and delivered across multiple digital and offline channels. The successful individual will be responsible for driving brand awareness, customer acquisition, loyalty and engagement while identifying new opportunities for growth. Key Responsibilities Develop and deliver integrated marketing campaigns across multiple consumer brands, supporting both brand growth and commercial performance. Lead seasonal campaigns, product launches and key trading events from concept through to execution. Create compelling brand storytelling across digital, social media, CRM and editorial channels. Develop and execute social media strategies that grow engaged communities and strengthen brand awareness. Manage strategic partnerships, sponsorships and influencer activity to maximise brand exposure and return on investment. Support customer acquisition, retention and loyalty initiatives through CRM and first-party data marketing. Work closely with Ecommerce, Trading, Creative and Content teams to ensure marketing activity supports wider commercial objectives. Contribute to SEO-focused content strategies that improve online visibility and customer engagement. Analyse campaign performance and customer behaviour, making data-led recommendations to optimise future activity. Build strong relationships with internal stakeholders, agencies and external partners to ensure successful campaign delivery. Manage multiple marketing projects simultaneously, maintaining high standards while delivering at pace. What We're Looking For The ideal Marketing Manager will bring: Proven experience in a commercial marketing role within retail, consumer, sport or lifestyle sectors. Strong knowledge of integrated marketing across digital, social media, CRM and content channels. Experience developing successful partnership, sponsorship or influencer marketing campaigns. An understanding of customer data, CRM and loyalty marketing. Strong commercial awareness with the ability to balance creativity and performance. Excellent project management skills and the ability to prioritise multiple initiatives. Confident communication and stakeholder management skills. A collaborative approach and the ability to thrive in a fast-moving, entrepreneurial environment. A proactive mindset with a passion for delivering measurable commercial results. This is an excellent opportunity to work in a high performance and collaborative culture. Apply today to find out more. BH36989
Aug 12, 2026
Full time
Marketing Manager Multi-Channel Retail Nottinghamshire Salary up to £40k A leading retailer is looking to appoint an ambitious Marketing Manager to help shape and deliver its multi-channel marketing strategy. Operating in a fast-paced, commercially driven environment, the business continues to invest heavily in digital growth, customer engagement and brand development. This is an opportunity for a commercially minded marketer who enjoys balancing strategic thinking with hands-on delivery. Working cross-functionally with Ecommerce, Trading, CRM, Creative and Content teams, the Marketing Manager will lead integrated campaigns, develop brand partnerships and deliver marketing initiatives that directly influence business performance. The Role The Marketing Manager will take ownership of integrated marketing activity, ensuring campaigns are commercially focused, customer-led and delivered across multiple digital and offline channels. The successful individual will be responsible for driving brand awareness, customer acquisition, loyalty and engagement while identifying new opportunities for growth. Key Responsibilities Develop and deliver integrated marketing campaigns across multiple consumer brands, supporting both brand growth and commercial performance. Lead seasonal campaigns, product launches and key trading events from concept through to execution. Create compelling brand storytelling across digital, social media, CRM and editorial channels. Develop and execute social media strategies that grow engaged communities and strengthen brand awareness. Manage strategic partnerships, sponsorships and influencer activity to maximise brand exposure and return on investment. Support customer acquisition, retention and loyalty initiatives through CRM and first-party data marketing. Work closely with Ecommerce, Trading, Creative and Content teams to ensure marketing activity supports wider commercial objectives. Contribute to SEO-focused content strategies that improve online visibility and customer engagement. Analyse campaign performance and customer behaviour, making data-led recommendations to optimise future activity. Build strong relationships with internal stakeholders, agencies and external partners to ensure successful campaign delivery. Manage multiple marketing projects simultaneously, maintaining high standards while delivering at pace. What We're Looking For The ideal Marketing Manager will bring: Proven experience in a commercial marketing role within retail, consumer, sport or lifestyle sectors. Strong knowledge of integrated marketing across digital, social media, CRM and content channels. Experience developing successful partnership, sponsorship or influencer marketing campaigns. An understanding of customer data, CRM and loyalty marketing. Strong commercial awareness with the ability to balance creativity and performance. Excellent project management skills and the ability to prioritise multiple initiatives. Confident communication and stakeholder management skills. A collaborative approach and the ability to thrive in a fast-moving, entrepreneurial environment. A proactive mindset with a passion for delivering measurable commercial results. This is an excellent opportunity to work in a high performance and collaborative culture. Apply today to find out more. BH36989
Marketing Manager Multi-Channel Retail Nottinghamshire Salary up to £40k A leading retailer is looking to appoint an ambitious Marketing Manager to help shape and deliver its multi-channel marketing strategy. Operating in a fast-paced, commercially driven environment, the business continues to invest heavily in digital growth, customer engagement and brand development. This is an opportunity for a commercially minded marketer who enjoys balancing strategic thinking with hands-on delivery. Working cross-functionally with Ecommerce, Trading, CRM, Creative and Content teams, the Marketing Manager will lead integrated campaigns, develop brand partnerships and deliver marketing initiatives that directly influence business performance. The Role The Marketing Manager will take ownership of integrated marketing activity, ensuring campaigns are commercially focused, customer-led and delivered across multiple digital and offline channels. The successful individual will be responsible for driving brand awareness, customer acquisition, loyalty and engagement while identifying new opportunities for growth. Key Responsibilities Develop and deliver integrated marketing campaigns across multiple consumer brands, supporting both brand growth and commercial performance. Lead seasonal campaigns, product launches and key trading events from concept through to execution. Create compelling brand storytelling across digital, social media, CRM and editorial channels. Develop and execute social media strategies that grow engaged communities and strengthen brand awareness. Manage strategic partnerships, sponsorships and influencer activity to maximise brand exposure and return on investment. Support customer acquisition, retention and loyalty initiatives through CRM and first-party data marketing. Work closely with Ecommerce, Trading, Creative and Content teams to ensure marketing activity supports wider commercial objectives. Contribute to SEO-focused content strategies that improve online visibility and customer engagement. Analyse campaign performance and customer behaviour, making data-led recommendations to optimise future activity. Build strong relationships with internal stakeholders, agencies and external partners to ensure successful campaign delivery. Manage multiple marketing projects simultaneously, maintaining high standards while delivering at pace. What We're Looking For The ideal Marketing Manager will bring: Proven experience in a commercial marketing role within retail, consumer, sport or lifestyle sectors. Strong knowledge of integrated marketing across digital, social media, CRM and content channels. Experience developing successful partnership, sponsorship or influencer marketing campaigns. An understanding of customer data, CRM and loyalty marketing. Strong commercial awareness with the ability to balance creativity and performance. Excellent project management skills and the ability to prioritise multiple initiatives. Confident communication and stakeholder management skills. A collaborative approach and the ability to thrive in a fast-moving, entrepreneurial environment. A proactive mindset with a passion for delivering measurable commercial results. This is an excellent opportunity to work in a high performance and collaborative culture. Apply today to find out more. BH36989
Aug 11, 2026
Full time
Marketing Manager Multi-Channel Retail Nottinghamshire Salary up to £40k A leading retailer is looking to appoint an ambitious Marketing Manager to help shape and deliver its multi-channel marketing strategy. Operating in a fast-paced, commercially driven environment, the business continues to invest heavily in digital growth, customer engagement and brand development. This is an opportunity for a commercially minded marketer who enjoys balancing strategic thinking with hands-on delivery. Working cross-functionally with Ecommerce, Trading, CRM, Creative and Content teams, the Marketing Manager will lead integrated campaigns, develop brand partnerships and deliver marketing initiatives that directly influence business performance. The Role The Marketing Manager will take ownership of integrated marketing activity, ensuring campaigns are commercially focused, customer-led and delivered across multiple digital and offline channels. The successful individual will be responsible for driving brand awareness, customer acquisition, loyalty and engagement while identifying new opportunities for growth. Key Responsibilities Develop and deliver integrated marketing campaigns across multiple consumer brands, supporting both brand growth and commercial performance. Lead seasonal campaigns, product launches and key trading events from concept through to execution. Create compelling brand storytelling across digital, social media, CRM and editorial channels. Develop and execute social media strategies that grow engaged communities and strengthen brand awareness. Manage strategic partnerships, sponsorships and influencer activity to maximise brand exposure and return on investment. Support customer acquisition, retention and loyalty initiatives through CRM and first-party data marketing. Work closely with Ecommerce, Trading, Creative and Content teams to ensure marketing activity supports wider commercial objectives. Contribute to SEO-focused content strategies that improve online visibility and customer engagement. Analyse campaign performance and customer behaviour, making data-led recommendations to optimise future activity. Build strong relationships with internal stakeholders, agencies and external partners to ensure successful campaign delivery. Manage multiple marketing projects simultaneously, maintaining high standards while delivering at pace. What We're Looking For The ideal Marketing Manager will bring: Proven experience in a commercial marketing role within retail, consumer, sport or lifestyle sectors. Strong knowledge of integrated marketing across digital, social media, CRM and content channels. Experience developing successful partnership, sponsorship or influencer marketing campaigns. An understanding of customer data, CRM and loyalty marketing. Strong commercial awareness with the ability to balance creativity and performance. Excellent project management skills and the ability to prioritise multiple initiatives. Confident communication and stakeholder management skills. A collaborative approach and the ability to thrive in a fast-moving, entrepreneurial environment. A proactive mindset with a passion for delivering measurable commercial results. This is an excellent opportunity to work in a high performance and collaborative culture. Apply today to find out more. BH36989
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The successful candidate will join the dynamic CDPO-VO team, playing a pivotal role in shaping and delivering the Local Authority (LA) portal product and the new Welsh Valuation Tools Product. As one of three dedicated Product Managers with responsibility for the council tax products, you will be part of a collaborative group driving innovation and service excellence. The portfolio includes opportunities to harness artificial intelligence (AI) to streamline processes and enhance user experience, ensuring our digital services remain at the forefront of government transformation. You will work closely with a multidisciplinary team, leveraging the latest technology to deliver impactful solutions for local authorities and customers alike. Job description A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed. Person specification Key Responsibilities: Set the product vision, strategy and scope: Define how the product will work to support the organisation or service's goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service. Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development. Collaborate with multidisciplinary product teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product. User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement. Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through road mapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product. Develop and maintain the backlog: Identify the team tasks ("user stories") to build the functionality on the roadmap and create a backlog of user stories. Implement the relevant processes such as sprint planning or kanban, so the team is regularly working through the backlog to build and release features and maintain the backlog to a high-quality standard. Build and maintain products to a high-quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards. Track and improve product performance: Product managers should be able to define how the product will support the organisation's goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. They should be able to identify improvements and iterations based on feedback to make products more successful. Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications. Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers. Support and develop other product managers: this can be through line management, coaching or mentoring more junior product managers or supporting peers. Essential Criteria Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships. Experience of leading a product team or project team to deliver its stated outcomes. Ability to define and adapt product scopes based on new insights. Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue. Experience of being able to prioritise work based on what is valuable to do first and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps. Experience in backlog management and prioritisation. Ability to collaborate with other professions and skillsets, particularly in digital product contexts. Skills in accessibility compliance and the ability to ensure products meet necessary standards. Research and analytical skills to assess user feedback and integrate insights into product development. Desirable Criteria Knowledge of user research, or service or interaction design, and how to apply them to design better products. Prior experience of agile working. Working knowledge of ITIL v4 or willingness to learn. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Leadership Changing and Improving Communicating and Influencing Working Together We only ask for evidence of these behaviours on your application form: Leadership Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The successful candidate will join the dynamic CDPO-VO team, playing a pivotal role in shaping and delivering the Local Authority (LA) portal product and the new Welsh Valuation Tools Product. As one of three dedicated Product Managers with responsibility for the council tax products, you will be part of a collaborative group driving innovation and service excellence. The portfolio includes opportunities to harness artificial intelligence (AI) to streamline processes and enhance user experience, ensuring our digital services remain at the forefront of government transformation. You will work closely with a multidisciplinary team, leveraging the latest technology to deliver impactful solutions for local authorities and customers alike. Job description A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed. Person specification Key Responsibilities: Set the product vision, strategy and scope: Define how the product will work to support the organisation or service's goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service. Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development. Collaborate with multidisciplinary product teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product. User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement. Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through road mapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product. Develop and maintain the backlog: Identify the team tasks ("user stories") to build the functionality on the roadmap and create a backlog of user stories. Implement the relevant processes such as sprint planning or kanban, so the team is regularly working through the backlog to build and release features and maintain the backlog to a high-quality standard. Build and maintain products to a high-quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards. Track and improve product performance: Product managers should be able to define how the product will support the organisation's goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. They should be able to identify improvements and iterations based on feedback to make products more successful. Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications. Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers. Support and develop other product managers: this can be through line management, coaching or mentoring more junior product managers or supporting peers. Essential Criteria Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships. Experience of leading a product team or project team to deliver its stated outcomes. Ability to define and adapt product scopes based on new insights. Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue. Experience of being able to prioritise work based on what is valuable to do first and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps. Experience in backlog management and prioritisation. Ability to collaborate with other professions and skillsets, particularly in digital product contexts. Skills in accessibility compliance and the ability to ensure products meet necessary standards. Research and analytical skills to assess user feedback and integrate insights into product development. Desirable Criteria Knowledge of user research, or service or interaction design, and how to apply them to design better products. Prior experience of agile working. Working knowledge of ITIL v4 or willingness to learn. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Leadership Changing and Improving Communicating and Influencing Working Together We only ask for evidence of these behaviours on your application form: Leadership Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence . click apply for full job details
This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations across multiple international markets to drive consistency, productivity, and performance across store networks. Despite being part of a larger international organisation, the team behind this product retains a collaborative, entrepreneurial culture with genuine startup energy. The successful candidate will join a close-knit Customer Success team and work closely with Product and Marketing leaders, gaining exposure to customers across the UK, Europe, North America and Australia. Description Develop and execute digital customer engagement campaigns that drive product adoption, retention and customer value across a portfolio of SaaS customers. Create compelling customer communications, webinars, videos and self-service content to support engagement at scale. Analyse customer usage data, engagement trends and feedback to identify opportunities, mitigate risk and improve customer outcomes. Monitor customer health and proactively implement initiatives to increase adoption and reduce churn risk. Leverage Customer Success and CRM platforms to automate customer journeys and deliver personalised experiences at scale. Collaborate with Customer Success, Product, Marketing and Support teams to deliver a seamless and consistent customer experience. Measure the success of digital initiatives, continuously optimising campaigns and programmes to drive engagement and retention. Support revenue retention and growth objectives through proactive customer lifecycle management and engagement strategies. Profile 2+ years' experience in Customer Success, Customer Marketing, Account Management or a similar customer-facing role within a SaaS or technology business. A digitally savvy professional who enjoys combining customer engagement, content creation and data analysis to drive customer outcomes. Strong written communication skills, with the ability to create engaging emails, webinars, videos and customer-facing content. Commercially aware, with a passion for helping customers maximise value while contributing to retention and growth objectives. Comfortable using CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, Planhat or similar tools. Analytical and data-driven, with the ability to interpret customer usage trends and turn insights into actionable engagement strategies. Proactive, organised and self-motivated, capable of managing multiple priorities within a fast-paced, collaborative environment. Experience with digital customer engagement programmes, lifecycle campaigns or customer communities would be advantageous, as would French language skills. Job Offer The opportunity to take ownership of digital customer success initiatives and make a measurable impact on customer engagement, retention and growth. Exposure to a broad range of disciplines including Customer Success, digital marketing, customer lifecycle management and data analytics. The chance to work closely with Customer Success, Product and Marketing leaders in a highly collaborative environment. A supportive team culture that combines the energy and agility of a growing business with the stability of an established international software organisation. International exposure, working with customers across the UK, Europe, North America and Australia. Hybrid working, minimal travel requirements and strong opportunities for professional development within a growing SaaS business.
Aug 11, 2026
Full time
This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations across multiple international markets to drive consistency, productivity, and performance across store networks. Despite being part of a larger international organisation, the team behind this product retains a collaborative, entrepreneurial culture with genuine startup energy. The successful candidate will join a close-knit Customer Success team and work closely with Product and Marketing leaders, gaining exposure to customers across the UK, Europe, North America and Australia. Description Develop and execute digital customer engagement campaigns that drive product adoption, retention and customer value across a portfolio of SaaS customers. Create compelling customer communications, webinars, videos and self-service content to support engagement at scale. Analyse customer usage data, engagement trends and feedback to identify opportunities, mitigate risk and improve customer outcomes. Monitor customer health and proactively implement initiatives to increase adoption and reduce churn risk. Leverage Customer Success and CRM platforms to automate customer journeys and deliver personalised experiences at scale. Collaborate with Customer Success, Product, Marketing and Support teams to deliver a seamless and consistent customer experience. Measure the success of digital initiatives, continuously optimising campaigns and programmes to drive engagement and retention. Support revenue retention and growth objectives through proactive customer lifecycle management and engagement strategies. Profile 2+ years' experience in Customer Success, Customer Marketing, Account Management or a similar customer-facing role within a SaaS or technology business. A digitally savvy professional who enjoys combining customer engagement, content creation and data analysis to drive customer outcomes. Strong written communication skills, with the ability to create engaging emails, webinars, videos and customer-facing content. Commercially aware, with a passion for helping customers maximise value while contributing to retention and growth objectives. Comfortable using CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, Planhat or similar tools. Analytical and data-driven, with the ability to interpret customer usage trends and turn insights into actionable engagement strategies. Proactive, organised and self-motivated, capable of managing multiple priorities within a fast-paced, collaborative environment. Experience with digital customer engagement programmes, lifecycle campaigns or customer communities would be advantageous, as would French language skills. Job Offer The opportunity to take ownership of digital customer success initiatives and make a measurable impact on customer engagement, retention and growth. Exposure to a broad range of disciplines including Customer Success, digital marketing, customer lifecycle management and data analytics. The chance to work closely with Customer Success, Product and Marketing leaders in a highly collaborative environment. A supportive team culture that combines the energy and agility of a growing business with the stability of an established international software organisation. International exposure, working with customers across the UK, Europe, North America and Australia. Hybrid working, minimal travel requirements and strong opportunities for professional development within a growing SaaS business.
Job Title: Commercial Officer Location: Remote (occasional travel for ad hoc meetings to Liverpool/ London) Contract Duration : 6 Months Daily Rate: £ 400/day (Umbrella Maximum) IR35 Status: Inside IR35 Essential: Public sector procurement experience/ contract management/ stakeholder engagement/ PCR 2015, Knowledge of PA2023/ worked in professional services procurement/ contract management background . This is an officer level role and is a support role but the candidate will be working independently supporting the contract leads. The Role: Organise and develop market engagement and drive deep understanding of customer requirements and their conversion into viable commercial options Embed savings methodology for the category and deliver savings targets Support and develop the category s knowledge and advise customers about commercial excellence and share knowledge and contribute to thought leadership in the category Profile and develop engagement using digitalised solutions or media s which are specifically fragmented for a diverse stakeholder community such as Small and Medium Enterprises and the Wider Public Sector Review and monitor customer buying behaviours from management information to ensure CCS continuously drive improvements to buying behaviours across the public sector Ensure production of collateral to market and advise customers on how to buy better Maintain key focus on savings, spend under management, customer service and strategic SRM Liaison with stakeholders and customers on a variety of levels to support the promotion of new commercial products and initiatives/procurement strategy via working groups, customer meetings, trade events, seminars, exhibitions and other events Liaise with Account Managers and other relevant CCS personnel to ensure one CCS voice . Support and coordinate initiatives that develop the sub-category offering. Responsibilities: Support the creation and execution of the category management strategy, which will provide the best-in-class procurement off er to government Organise and develop market engagement and drive deep understanding of customer requirements and their conversion into viable commercial options Embed savings methodology for the category and deliver savings targets Support and develop the category s knowledge and advise customers about commercial excellence and share knowledge and contribute to thought leadership in the category Profile and develop engagement using digitalised solutions or media s which are specifically fragmented for a diverse stakeholder community such as Small and Medium Enterprises and the Wider Public Sector Review and monitor customer buying behaviours from management information to ensure CCS continuously drive improvements to buying behaviours across the public sector Ensure production of collateral to market and advise customers on how to buy better Maintain key focus on savings, spend under management, customer service and strategic SRM Liaison with stakeholders and customers on a variety of levels to support the promotion of new commercial products and initiatives/procurement strategy via working groups, customer meetings, trade events, seminars, exhibitions and other events Liaise with Account Managers and other relevant CCS personnel to ensure one CCS voice . Support and coordinate initiatives that develop the sub-category offering. Essential Experience and knowledge of PCR 2015 Experience of working with a portfolio of Stakeholders Supplier management experience Public Sector experience Experience of handling complex agreements Desirable CIPS Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
Aug 11, 2026
Contractor
Job Title: Commercial Officer Location: Remote (occasional travel for ad hoc meetings to Liverpool/ London) Contract Duration : 6 Months Daily Rate: £ 400/day (Umbrella Maximum) IR35 Status: Inside IR35 Essential: Public sector procurement experience/ contract management/ stakeholder engagement/ PCR 2015, Knowledge of PA2023/ worked in professional services procurement/ contract management background . This is an officer level role and is a support role but the candidate will be working independently supporting the contract leads. The Role: Organise and develop market engagement and drive deep understanding of customer requirements and their conversion into viable commercial options Embed savings methodology for the category and deliver savings targets Support and develop the category s knowledge and advise customers about commercial excellence and share knowledge and contribute to thought leadership in the category Profile and develop engagement using digitalised solutions or media s which are specifically fragmented for a diverse stakeholder community such as Small and Medium Enterprises and the Wider Public Sector Review and monitor customer buying behaviours from management information to ensure CCS continuously drive improvements to buying behaviours across the public sector Ensure production of collateral to market and advise customers on how to buy better Maintain key focus on savings, spend under management, customer service and strategic SRM Liaison with stakeholders and customers on a variety of levels to support the promotion of new commercial products and initiatives/procurement strategy via working groups, customer meetings, trade events, seminars, exhibitions and other events Liaise with Account Managers and other relevant CCS personnel to ensure one CCS voice . Support and coordinate initiatives that develop the sub-category offering. Responsibilities: Support the creation and execution of the category management strategy, which will provide the best-in-class procurement off er to government Organise and develop market engagement and drive deep understanding of customer requirements and their conversion into viable commercial options Embed savings methodology for the category and deliver savings targets Support and develop the category s knowledge and advise customers about commercial excellence and share knowledge and contribute to thought leadership in the category Profile and develop engagement using digitalised solutions or media s which are specifically fragmented for a diverse stakeholder community such as Small and Medium Enterprises and the Wider Public Sector Review and monitor customer buying behaviours from management information to ensure CCS continuously drive improvements to buying behaviours across the public sector Ensure production of collateral to market and advise customers on how to buy better Maintain key focus on savings, spend under management, customer service and strategic SRM Liaison with stakeholders and customers on a variety of levels to support the promotion of new commercial products and initiatives/procurement strategy via working groups, customer meetings, trade events, seminars, exhibitions and other events Liaise with Account Managers and other relevant CCS personnel to ensure one CCS voice . Support and coordinate initiatives that develop the sub-category offering. Essential Experience and knowledge of PCR 2015 Experience of working with a portfolio of Stakeholders Supplier management experience Public Sector experience Experience of handling complex agreements Desirable CIPS Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as an Engagement and Partnerships Manager In this crucial role, you'll lead innovative initiatives across the bank by collaboratively identifying potential opportunities and strategic partnerships that drive purposeful outcomes We'll look to you to build and strengthen relationships both within and outside the bank to identify and progress the most strategically impactful innovation opportunities This is a great opportunity to expand your leadership profile as you collaborate with the internal and external stakeholders to identify and understand key focus areas for exploration What you'll do As an Engagement and Partnerships Manager in Open Innovation, you'll help identify, explore, and validate opportunities that create value for customers and the bank. Working at the intersection of emerging technology, customer needs, and business strategy, you'll bring external insights, innovative thinking, and strong partnerships to shape the bank's future. You'll also work closely with start-ups, technology providers, academic institutions, and other ecosystem partners to source new capabilities and opportunities. Internally, you'll build strong stakeholder relationships, secure sponsorship for innovation initiatives, and help take ideas from discovery and experimentation through to implementation and scale. In addition, you'll be: Identifying and developing innovation opportunities aligned to strategic priorities and emerging technology trends Building and managing relationships across the external innovation ecosystem to source ideas, capabilities, and partnerships Bringing market and technology insights to inform strategy, decision-making, and investment priorities Collaborating with stakeholders across the bank to build support, manage delivery, and maximise impact Representing innovation initiatives through governance forums, while ensuring alignment with relevant risk and policy requirements The skills you'll need We're looking for someone with a strong understanding of the external innovation landscape and its impact on customers, with the ability to translate emerging technologies, market trends, and ecosystem developments into meaningful opportunities for the business. You should also have a good grasp of financial services strategy and be excited by the opportunity to explore, test, and scale technology-enabled propositions. To succeed in this role, you must be comfortable collaboratively incubating ideas, identifying high-potential opportunities, and shaping innovation pathways informed by developments both within financial services and across adjacent sectors. In addition, you'll need: The ability to build productive relationships and collaborate effectively with internal and external stakeholders, while managing commercial discussions and partnership negotiations where required Proven experience in shaping and delivering innovation initiatives, with the ability to adapt to new insights, navigate ambiguity, and progress opportunities through structured innovation pathways Strong strategic thinking skills, with the ability to define experimentation and validation approaches, take concepts from discovery to implementation, and make informed investment recommendations Experience building and managing relationships with a broad range of external partners, including start-ups, scale-ups, academic institutions, technology providers, and industry networks A strong understanding of emerging technology trends and their implications for financial services, particularly in areas such as artificial intelligence, agentic AI, automation, data, and digital platforms Excellent communication and influencing skills, with the ability to engage senior stakeholders, build alignment, and secure support for new opportunities
Aug 11, 2026
Full time
Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as an Engagement and Partnerships Manager In this crucial role, you'll lead innovative initiatives across the bank by collaboratively identifying potential opportunities and strategic partnerships that drive purposeful outcomes We'll look to you to build and strengthen relationships both within and outside the bank to identify and progress the most strategically impactful innovation opportunities This is a great opportunity to expand your leadership profile as you collaborate with the internal and external stakeholders to identify and understand key focus areas for exploration What you'll do As an Engagement and Partnerships Manager in Open Innovation, you'll help identify, explore, and validate opportunities that create value for customers and the bank. Working at the intersection of emerging technology, customer needs, and business strategy, you'll bring external insights, innovative thinking, and strong partnerships to shape the bank's future. You'll also work closely with start-ups, technology providers, academic institutions, and other ecosystem partners to source new capabilities and opportunities. Internally, you'll build strong stakeholder relationships, secure sponsorship for innovation initiatives, and help take ideas from discovery and experimentation through to implementation and scale. In addition, you'll be: Identifying and developing innovation opportunities aligned to strategic priorities and emerging technology trends Building and managing relationships across the external innovation ecosystem to source ideas, capabilities, and partnerships Bringing market and technology insights to inform strategy, decision-making, and investment priorities Collaborating with stakeholders across the bank to build support, manage delivery, and maximise impact Representing innovation initiatives through governance forums, while ensuring alignment with relevant risk and policy requirements The skills you'll need We're looking for someone with a strong understanding of the external innovation landscape and its impact on customers, with the ability to translate emerging technologies, market trends, and ecosystem developments into meaningful opportunities for the business. You should also have a good grasp of financial services strategy and be excited by the opportunity to explore, test, and scale technology-enabled propositions. To succeed in this role, you must be comfortable collaboratively incubating ideas, identifying high-potential opportunities, and shaping innovation pathways informed by developments both within financial services and across adjacent sectors. In addition, you'll need: The ability to build productive relationships and collaborate effectively with internal and external stakeholders, while managing commercial discussions and partnership negotiations where required Proven experience in shaping and delivering innovation initiatives, with the ability to adapt to new insights, navigate ambiguity, and progress opportunities through structured innovation pathways Strong strategic thinking skills, with the ability to define experimentation and validation approaches, take concepts from discovery to implementation, and make informed investment recommendations Experience building and managing relationships with a broad range of external partners, including start-ups, scale-ups, academic institutions, technology providers, and industry networks A strong understanding of emerging technology trends and their implications for financial services, particularly in areas such as artificial intelligence, agentic AI, automation, data, and digital platforms Excellent communication and influencing skills, with the ability to engage senior stakeholders, build alignment, and secure support for new opportunities
Interim Events & Communications Manager (6 months) £40-45k Depending on experience London/Remote VR/10579 This is an exciting, brand-new opportunity working for a well-established, growing organisation who are at the heart of making a positive impact across the country. As their interim Events & Communications Manager, you will support the organisation in delivering their marketing and events programme during a critically busy time This is a senior, hands-on role where you will act as the central coordination point across communications and events, bringing structure, consistency, and strategic oversight to a busy and varied programme. Your skills within strategic planning and practical delivery, including on-the-ground support at events and direct content creation will be invaluable within this six-month contract Your role will involve: Leading integrated communications and marketing activities Taking ownership of the organisation's events programme Ensuring a clear, consistent brand identity Growing organisational profile, stakeholder engagement, and impact Campaign delivery and content oversight Events programme leadership Event planning and delivery, both in person and digitally Stakeholder engagement Content, messaging and event integration Digital and brand management Resource management Planning coordination and process improvement Monitoring, evaluation and continuous improvement You will be the ideal candidate due to your: Proven experience in a senior communications, marketing, or events role Experience delivering end-to-end events programmes and high-quality in-person events Strong background in marketing Excellent written and verbal communication skills Experience managing campaigns, content pipelines, and editorial planning Strong understanding of digital platforms (CMS, CRM, social media, analytics tools) Knowledge of branding and design tools (e.g. Canva, Adobe, SharePoint) Experience working with senior stakeholders and external partners Highly organised, self-starter, able to manage multiple priorities Experience managing suppliers Ability to operate in environments with high-profile public sector audiences This is a great chance to join a fun, supportive team within a growing, ambitious organisation with a hugely positive impact. Please apply now if this sounds like the role for you!
Aug 11, 2026
Contractor
Interim Events & Communications Manager (6 months) £40-45k Depending on experience London/Remote VR/10579 This is an exciting, brand-new opportunity working for a well-established, growing organisation who are at the heart of making a positive impact across the country. As their interim Events & Communications Manager, you will support the organisation in delivering their marketing and events programme during a critically busy time This is a senior, hands-on role where you will act as the central coordination point across communications and events, bringing structure, consistency, and strategic oversight to a busy and varied programme. Your skills within strategic planning and practical delivery, including on-the-ground support at events and direct content creation will be invaluable within this six-month contract Your role will involve: Leading integrated communications and marketing activities Taking ownership of the organisation's events programme Ensuring a clear, consistent brand identity Growing organisational profile, stakeholder engagement, and impact Campaign delivery and content oversight Events programme leadership Event planning and delivery, both in person and digitally Stakeholder engagement Content, messaging and event integration Digital and brand management Resource management Planning coordination and process improvement Monitoring, evaluation and continuous improvement You will be the ideal candidate due to your: Proven experience in a senior communications, marketing, or events role Experience delivering end-to-end events programmes and high-quality in-person events Strong background in marketing Excellent written and verbal communication skills Experience managing campaigns, content pipelines, and editorial planning Strong understanding of digital platforms (CMS, CRM, social media, analytics tools) Knowledge of branding and design tools (e.g. Canva, Adobe, SharePoint) Experience working with senior stakeholders and external partners Highly organised, self-starter, able to manage multiple priorities Experience managing suppliers Ability to operate in environments with high-profile public sector audiences This is a great chance to join a fun, supportive team within a growing, ambitious organisation with a hugely positive impact. Please apply now if this sounds like the role for you!
Make an impact in ways that matter. Join a business built on trusted brands, great people and teamwork, where care and fresh ideas help keep things moving. Here, your contribution helps serve our customers, support our operations and enable our teams to do their best work. You'll be encouraged to bring your strengths, supported to grow, and welcomed into a team where we make a meaningful difference together. Field Sales Representative Location: Lancaster & Kendal Contract Type: Permanent Coca-Cola Europacific Partners is looking for an enthusiastic and dedicated Field Sales Representative to join our inclusive and vibrant team. This full-time field sales role comes with a salary of £30,221 and many compelling benefits. Company car and fuel card Bupa Private Health Care iPad and iPhone for use with this role Pension plan and share plan 2 Paid Volunteering days per year 25 days holiday + bank holidays Flexible benefits include the ability to buy and sell annual leave, discounts scheme etc Leading-edge in-house training and development About Your Role As a Field Sales Representative, you will deliver sales targets within an existing customer base by maintaining ongoing relationships and creating new business opportunities whilst becoming an expert in the soft drinks category. The customers you will be interacting with will vary by location, but typically include a mixture of independent convenience stores, licensed pubs, bars, restaurants and cafes. You will focus on promoting our brands and solutions using data and insights that align with business objectives. You will report into the Field Sales Manager. LET'S TALK ABOUT YOU! You would need a UK driving license or equivalent, eligibility to work in the UK, and living within a 60-minute commute from the location of the role. Experience within Retail or FMCG, while preferred it is not essential. We provide comprehensive training along with all the tools and support you need to succeed. We're looking for someone who works well within a team, enjoys staying active, and thrives in a fast-paced, hands on role. Influencing and negotiation skills, experience driving positive outcomes with customers and securing sales through commercial, fact-based conversations. Ability to build trusted relationships with outlet owners, managers and decision makers. We are looking for a team player, that shares learning, best practice and supports team success. Some manual handling of products and/or equipment at the point of sale. Proficiency in using digital technologies, such as iPhone and iPad, to support sales activities, communication, and reporting. Strong ability to independently manage your workload and schedule while meeting key sales targets. Ability to grow business through digital engagement, using technology to enhance customer relationships and drive sales. Excellent prioritisation skills, ensuring efficiency and managing multiple tasks effectively. WHY CHOOSE US FOR YOUR NEXT ROLE? We have an amazing culture at CCEP; to find out more make sure you check out the people stories on our website here The closing date for applications is 18/08/26 . We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Aug 11, 2026
Full time
Make an impact in ways that matter. Join a business built on trusted brands, great people and teamwork, where care and fresh ideas help keep things moving. Here, your contribution helps serve our customers, support our operations and enable our teams to do their best work. You'll be encouraged to bring your strengths, supported to grow, and welcomed into a team where we make a meaningful difference together. Field Sales Representative Location: Lancaster & Kendal Contract Type: Permanent Coca-Cola Europacific Partners is looking for an enthusiastic and dedicated Field Sales Representative to join our inclusive and vibrant team. This full-time field sales role comes with a salary of £30,221 and many compelling benefits. Company car and fuel card Bupa Private Health Care iPad and iPhone for use with this role Pension plan and share plan 2 Paid Volunteering days per year 25 days holiday + bank holidays Flexible benefits include the ability to buy and sell annual leave, discounts scheme etc Leading-edge in-house training and development About Your Role As a Field Sales Representative, you will deliver sales targets within an existing customer base by maintaining ongoing relationships and creating new business opportunities whilst becoming an expert in the soft drinks category. The customers you will be interacting with will vary by location, but typically include a mixture of independent convenience stores, licensed pubs, bars, restaurants and cafes. You will focus on promoting our brands and solutions using data and insights that align with business objectives. You will report into the Field Sales Manager. LET'S TALK ABOUT YOU! You would need a UK driving license or equivalent, eligibility to work in the UK, and living within a 60-minute commute from the location of the role. Experience within Retail or FMCG, while preferred it is not essential. We provide comprehensive training along with all the tools and support you need to succeed. We're looking for someone who works well within a team, enjoys staying active, and thrives in a fast-paced, hands on role. Influencing and negotiation skills, experience driving positive outcomes with customers and securing sales through commercial, fact-based conversations. Ability to build trusted relationships with outlet owners, managers and decision makers. We are looking for a team player, that shares learning, best practice and supports team success. Some manual handling of products and/or equipment at the point of sale. Proficiency in using digital technologies, such as iPhone and iPad, to support sales activities, communication, and reporting. Strong ability to independently manage your workload and schedule while meeting key sales targets. Ability to grow business through digital engagement, using technology to enhance customer relationships and drive sales. Excellent prioritisation skills, ensuring efficiency and managing multiple tasks effectively. WHY CHOOSE US FOR YOUR NEXT ROLE? We have an amazing culture at CCEP; to find out more make sure you check out the people stories on our website here The closing date for applications is 18/08/26 . We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
We're supporting a leading professional services and information business in their search for a Marketing & Events Executive to join a fast-growing, high-energy events team! This is an exciting opportunity for a driven marketer who loves bringing events to life - from large-scale in-person experiences to engaging digital campaigns. You'll play a key role in delivering impactful events that generate engagement, drive commercial results and support wider marketing objectives, with clear scope to grow quickly. You'll be involved in the end-to-end delivery of live and digital events, working closely with senior stakeholders, marketing colleagues and external partners. From initial brief through to post-event reporting, you'll help ensure every detail is executed seamlessly and every event delivers real value. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple projects, and wants to build a career in marketing and events. Day to Day Supporting the planning and delivery of in-person and digital events from concept to completion Creating event briefs, internal briefing packs and communications to maximise attendance and engagement Managing pre- and post-event activity including RSVPs, guest lists, run sheets, feedback surveys and follow-up communications Liaising with venues, partners and internal teams to ensure smooth execution Owning shared events inboxes and acting as a key point of contact for attendees and stakeholders Driving registrations and ticket sales through multi-channel marketing campaigns Ensuring brand, process and publication guidelines are followed throughout Building reports and dashboards (including Salesforce - training provided) Supporting digital webinars and event campaigns outside of peak expo season Collaborating closely with the Marketing & Events Manager to ensure events align with wider business priorities YOU? Strong organisational skills with the ability to manage multiple deadlines Confident communicator with excellent written and verbal skills Customer-focused, with a passion for delivering a great attendee experience Commercially aware and motivated by results Comfortable working with data, budgets and performance metrics Proactive, hands-on and happy to take ownership A collaborative team player who enjoys working cross-functionally If you're looking for a role where no two days are the same and your work has real visibility and impact, this could be the perfect next step. (phone number removed)CCR14 INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 11, 2026
Full time
We're supporting a leading professional services and information business in their search for a Marketing & Events Executive to join a fast-growing, high-energy events team! This is an exciting opportunity for a driven marketer who loves bringing events to life - from large-scale in-person experiences to engaging digital campaigns. You'll play a key role in delivering impactful events that generate engagement, drive commercial results and support wider marketing objectives, with clear scope to grow quickly. You'll be involved in the end-to-end delivery of live and digital events, working closely with senior stakeholders, marketing colleagues and external partners. From initial brief through to post-event reporting, you'll help ensure every detail is executed seamlessly and every event delivers real value. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple projects, and wants to build a career in marketing and events. Day to Day Supporting the planning and delivery of in-person and digital events from concept to completion Creating event briefs, internal briefing packs and communications to maximise attendance and engagement Managing pre- and post-event activity including RSVPs, guest lists, run sheets, feedback surveys and follow-up communications Liaising with venues, partners and internal teams to ensure smooth execution Owning shared events inboxes and acting as a key point of contact for attendees and stakeholders Driving registrations and ticket sales through multi-channel marketing campaigns Ensuring brand, process and publication guidelines are followed throughout Building reports and dashboards (including Salesforce - training provided) Supporting digital webinars and event campaigns outside of peak expo season Collaborating closely with the Marketing & Events Manager to ensure events align with wider business priorities YOU? Strong organisational skills with the ability to manage multiple deadlines Confident communicator with excellent written and verbal skills Customer-focused, with a passion for delivering a great attendee experience Commercially aware and motivated by results Comfortable working with data, budgets and performance metrics Proactive, hands-on and happy to take ownership A collaborative team player who enjoys working cross-functionally If you're looking for a role where no two days are the same and your work has real visibility and impact, this could be the perfect next step. (phone number removed)CCR14 INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
