21 jobs found

Research & Insight Manager East Leake / Hybrid At Saint-Gobain Interior Solutions UK & Ireland we are looking for a Research & Insight Manager to join our Customer Experience function to help shape strategic decision-making through customer insight and evidence-led thinking. This is a newly created role with real visibility and influence across the business. You'll become the driving force behind our customer insight capability - owning our Voice of the Customer programme, leading research initiatives, and helping stakeholders turn complex data into meaningful commercial actions. Working closely with transformation, commercial and operational teams, you'll play a key role in supporting our Lead & Grow strategy through insight-led decision making. Saint Gobain UK & Ireland is a worldwide leader in light and sustainable construction. Interior Solutions brings together some of the UK's best-known interior building solution brands, delivering innovative products and systems that improve wellbeing, performance and sustainability in the built environment. This role is based at our Head Office in East Leake with option to work hybrid. What we're looking for: Experience designing and delivering customer research programmes, either agency-side or client-side Strong survey design and customer feedback management experience, ideally using tools such as Medallia or similar platforms Excellent analytical skills with the ability to combine multiple qualitative and quantitative data sources into clear commercial insights Confident stakeholder management skills with the ability to influence and challenge objectively using evidence and insight Knowledge of GDPR, research ethics and data governance, alongside experience using reporting and visualisation tools such as Power BI What you will be doing: Leading and evolving our Voice of the Customer programme and annual research roadmap Managing external research agencies and delivering ad-hoc surveys aligned to critical business priorities Analysing customer feedback, CRM data and operational trends to identify actionable themes and growth opportunities Creating insight dashboards, presentations and reporting that help leaders make informed commercial decisions Partnering with teams across the business to connect customer insight with transformation activity, operational improvement and strategic growth initiatives Are Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home". We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.

Hours: 37.5 hours per week Location: London, UK (Hybrid - 50% office attendance) Summary Purpose - what you will be achieving: The Policy Directorate brings together the Academy's policy, analysis and external affairs functions to address major science and health policy issues in the UK and internationally. The Directorate works as a single, coordinated team, focusing resources on priority areas, applying strategic approaches, generating high quality evidence and insights, and engaging effectively with government, stakeholders and partners to inform decision making and influence policy. You will work in the Academy's new Analysis Function, which ensures that policy development, external engagement, and rapid response work are consistently underpinned by high quality analytical insight. Reporting to the Head of Policy Analysis, you will lead activities in a team that spans qualitative and quantitative methods, evidence synthesis, horizon scanning, policy modelling and evaluation. You will work within the Policy Directorate (including the Policy Development and External Affairs functions) to improve the quality and impact of policy recommendations, and ensure decision-makers can rely on timely, trusted analysis. About the role - what you will be doing: 1. Provide expert advice and guidance in support of policy analysis Work with the Head of Policy Analysis to develop the Analysis Function's strategy, operating model, standards, governance and ways of working. Work with Policy Managers to agree strategies for evidence gathering in support of policy priorities. Advise on risks, uncertainties, and the implications of emerging scientific and technological trends as they pertain to the conduct of medical sciences and the health service. 2. Lead the Policy Directorate's 'rapid response' function Lead the process of developing rapid responses to emerging policy opportunities. Oversee horizon scanning activities to ensure opportunities for rapid response are identified and planned for at early stages. Work with the Policy Directorate to agree, manage and quality assure rapid response projects. Where rapid response work has been commissioned by external organisations (e.g. government, arm's length bodies), ensure their project needs are defined and addressed. Ensure rapid response outputs are underpinned by high quality analysis. 3. Project manage analytical activities Lead the Academy's policy analysis projects, determining the best methodological approaches to gathering evidence that will inform policy development and external affairs. Manage the design and delivery of evidence syntheses, horizon scanning, modelling, impact assessments, stakeholder insight analysis, and evaluation. Lead colleagues in the Analysis Function to coordinate project planning and evidence-gathering activities. Support the Analysis Function with commissioning external analysis where appropriate. Regularly report on project progress, risks and issues to the Head of Policy Analysis. 4. Build analytical partnerships and external credibility Engage with analytical teams across government (e.g., DHSC, NHS England, UKRI, ONS), the charity sector, research funders and national academies. Engage with academic experts, methodologists, research networks and data holders to strengthen analytical depth. Represent the Academy in analytical or evidence focused fora. Work with the External Affairs team to support external activities. Requirements Essential Extensive experience working in analytical or evidence functions. Expertise in a range of analytical methods, such as: evidence synthesis, horizon scanning, behavioural insights, data analysis, evaluation, modelling, or forecasting. Experience in ensuring analytical quality assurance and establishing or applying analytical standards. Proven ability to engage with and communicate complex analytical findings clearly for non technical system partners, including government and sector representatives. Experience with working at pace and managing a range of projects. Good understanding of the UK science, research and health policy landscape and how evidence informs decision-making. Desirable Previous work in a science, health, research or public policy environment (e.g., government, national academy, think tank, research funder). Experience with managing budgets and commissioning research. Benefits We provide our staff with a comprehensive benefits package outlined as follows: Competitive rewards Generous pension scheme with flexible contributions - we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%). Life assurance at three times your salary. Work-life Balance Hybrid and agile working. 50% office attendance. 26 days annual leave, plus Christmas closure days and bank holidays. Buying and selling leave. Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period). Wellbeing and Development Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing. Support through tailored learning and development. Additional Benefits A range of enhanced benefits become available once you've completed your probation period. For more information and to apply, please visit our careers portal. Closing date: 9:00am on Monday 6 July 2026. Interviews will likely be held w/c 20 July 2026.

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Analytical Consultant to join our growing team. Day to Day You'll Be: You will participate in projects with data scientists & solutions consultants on analytic client engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle, leveraging a variety of techniques (e.g., segmentation, logistic regression, etc). You will deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers. You will design and write programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, and Spark. You will foster a high-performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand. Essential Skills & Experience: Bachelor's degree in mathematics, statistics, applied mathematics, financial mathematics, engineering, operations research, or another highly quantitative or scientific field, a consistent track record of academic excellence. Professional experience performing analytic work in industries served by TransUnion, such as financial services, insurance, and telecommunication. Experience and demonstrated success in client-facing roles. Strong analytical, critical thinking, and creative problem-solving skills. Advanced programming skills; proficiency with a statistical language such as R or Python; high level of familiarity with Microsoft Office tools. Versatile interpersonal and communication style with the ability to effectively communicate at multiple levels within and outside the organization; ability to work in a collaborative, fast-paced environment. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Analytics Consulting

Our client is a high-performing market-maker & liquidity provider. The business is expanding its London engineering team due to continued commercial growth and increasing demand across its trading operations. This role involves working on their flagship Options Trading Platform. This is an opportunity to join a fast-moving, technology-led environment where software engineering sits directly alongside trading, quant research and market-facing strategy. The successful candidate will work on sophisticated electronic trading systems, helping to build and improve platforms that operate in highly volatile, 24/7 markets where latency, reliability and quality of execution are critical. THE ROLE: This is a hands-on Rust Development role in a small team with a democratic and hands on manager. with our client, focused on building and enhancing technology for electronic and systematic trading. You will work closely with experienced traders, quantitative researchers and other software engineers to develop, improve and optimise trading systems used across digital asset markets. The role sits close to the trading function and offers direct exposure to automated execution, exchange connectivity, risk management, options trading and trading analytics. The successful candidate will contribute to all areas of the trading platform, including risk calculations, volatility models, execution algorithms, research tooling and infrastructure. This is a highly technical role in a fast-moving environment where engineering quality, performance and latency have a direct impact on trading outcomes This role is based in London on a hybrid working pattern. KEY RESPONSIBILITIES: Design & continuously improve low-latency, high-throughput trading systems. Contribute to the ongoing improvement of an options trading platform, including risk, volatility, execution and research components. Build, optimise and maintain connectivity to new and existing trading venues. Work closely with quantitative researchers to improve trading strategies by enhancing automated execution strategies and hedging models. Automate trading workflows to improve efficiency, scalability and risk control. Develop and improve systems for trade booking, reporting and operational workflows. Create tools that improve developer productivity and support build, deployment and infrastructure processes. Develop analytics tools to monitor trading performance, execution quality and system behaviour. REQUIRED - SKILLS / EXPERIENCE: Commercial experience developing software in Rust. Demonstrable professional software development experience within electronic, systematic, or a similar trading platform environment. Experience gained in any asset class, provided it involves front office latency critical trading systems Strong understanding of software architecture and high-quality engineering principles. Experience developing applications in Python. Experience with cloud and infrastructure technologies, particularly AWS, including services such as EC2, EKS and S3. Experience with containerisation and orchestration tools such as Docker and Kubernetes. Strong Linux experience. Experience working with distributed systems or globally distributed technology environments. DESIRABLE - SKILLS/EXPERIENCE: Experience working on an options trading platform is desirable but any systematically traded asset class and/or derivative is acceptable . Exposure to FPGA or ultra-low-latency trading environments. Understanding of inter-process communication technologies such as gRPC, Redis or Kafka. Knowledge of lock-free data structures, queues, atomics and related performance-focused programming concepts. Strong understanding of networking concepts. Further experience with AWS and Kubernetes. Experience using or building quantitative analysis tools.

Our client is a leading independent funder. They aim to improve the natural world, secure a fairer future and strengthen the bonds in communities in the UK. They provide c.£50million annually in grants to organisations working towards their aims. They also have an allocation of £60 million for social investment and a £10m impact investment allocation, alongside their £1.3bn endowment. The foundation is motivated by the need to address the causes and impacts of climate change, and they are committed to social justice and tackling racism and inequity. They also want to play a more active role, using their range of tools to effect change. In addition to funding brilliant organisations, this includes convening and brokering alliances, commissioning research, and using our influence to achieve our goals. Prospectus is delighted to be working with the organisation to recruit a Learning Manager on a 12-month Maternity Cover contract. The role This is an exciting opportunity to play a central role in ensuring learning and evidence informs decisions and contributes to the foundation's strategy. Sitting at the heart of the organisation, this person will support the foundation's learning and evaluation work, overseeing learning and feedback processes, commissioning research, and sharing what the foundation's learning with different audiences. This person will lead on conducting both qualitative and quantitative analysis, translating complex information into clear, practical insights that influence real decision-making. The ability to draw out key themes, identify patterns and make thoughtful recommendations will directly support how the foundation delivers its strategy. This is a highly collaborative role which will work across teams, supporting colleagues in funding, communications and resources, and contributing to shared initiatives with other funders. It will facilitate conversations and reflection, helping colleagues and partners learn from their work and to continuously improve the foundation's work. The person The successful candidate will be naturally curious, analytical and will share in the overall vision of the foundation. They will enjoy exploring data, asking questions and presenting insights that can make a genuine difference. They will bring substantial experience of research and analysis in addition to having the ability to work confidently across both qualitative and quantitative methods. This experience will ideally have been gained in the grant making, philanthropic, charity or not-for-profit sectors. This person will be a strong communicator both verbally and in writing and will be able to translate complex findings into clear, compelling narratives that others can easily digest and act on. Comfortable working with a wide range of stakeholders both internally and externally, this person will be a great listener and facilitator, able to curate open and reflective conversations. Highly organised and self-motivated, this person will be able to manage competing priorities and see projects through to completion methodically in addition to being confident using data tools and systems to produce high-quality, accurate work to tight deadlines. IT savvy across all MS packages will be essential in addition to experience of Salesforce and data visualisation/analysis software being very useful indeed. Thoughtful, intellectually curious and committed to learning, this person will be driven by not just generating insight, but using it to improve practice and outcomes across the work of the organisation and its community of grantees and wider networks. If you are excited by the idea of using evidence gathering and insight to shape funding that makes a real difference, we would love to hear from you. The organisation believes that a greater diversity of views, skills, and lived experience will help generate better ideas, and will lead to better decision making. We want to encourage applicants with a diverse range of backgrounds to apply. In particular, those with lived experience of racial inequity, disability, or poverty.

We welcome applications from candidates who work part-time and are keen to support colleagues to work flexibly including on a job share basis. Start Your Career Where It Counts - Join Us as a Value for Money Analyst Are you curious, analytical, and ready to make a difference? The National Audit Office (NAO) is looking for entry-level analysts to join our Value for Money (VFM) teams. You'll help examine how effectively and efficiently public money is spent, influencing key government decisions and improving public services. How to Apply 1. Apply online and create a profile on our careers page. 2. Complete the following by 19 June 2026: Submit a CV. You can use this template or you can choose the format of your CV, but it should be no longer than two pages of A4 using size 10 font and cover the points in the template. Complete online verbal and numeracy tests Answer four competency-based questions Email your case study answer based on the following material via the button below. Case study briefing: Case study supporting data: 3. Shortlisted candidates will be interviewed and have their case studies marked as part of the final stage. 4. Final decisions will be based on your combined scores in the assessment and final stages. Further details of the selection process can be found below. We will be holding an online session to provide more details about the role on Tuesday 9th June 12:00-13:00. Our analysts will talk to you about their work and the application process and there will be time for you to ask any questions. If you would like to attend, please contact us via . We will send you a link to the meeting. About the Role Each year we produce around 60 major reports () examining government programmes and projects. These reports are multi-method audits focusing on the cost, effectiveness and efficiency of government programmes and projects. Our work must be timely, and we work to clear timetables, typically taking between 3 and 8 months to report. This is a unique opportunity to contribute to projects that hold government to account and drive improvements in public services. Whether it's in health, education, justice, or international development, your work will help ensure that public funds are used effectively. It's important to note that this is not a business analyst role. Instead, you'll be part of a dynamic team focused on delivering high-impact audits that promote accountability and enhance the delivery of public services. You can find out more about us and our work from our website: As a VFM analyst, you will: Audit how government programmes are run and whether they deliver value for money. Work alongside experienced and supportive colleagues in a collaborative team environment. Gain exposure to senior stakeholders and real-world policy challenges. Build skills in research, analysis and communication that will shape your career. What We offer: A competitive salary and excellent Civil Service pension scheme. 35 days annual leave (inclusive of public holidays), rising to 40 days after five years. Flexible working arrangements and modern offices in London and Newcastle. A strong focus on learning, development, and wellbeing. Our People Deal Discover more about our commitment to creating an engaging and supportive work environment Responsibilities The main responsibilities include: Gathering evidence by applying a variety of methods such as interviews of government officials and other stakeholders, reviewing documents and data sources and directly collecting data such as through surveys. Analysing and interpreting evidence and data (using qualitative and quantitative methods) from many sources on a wide range of public policy topics and sectors. Maintaining an evidence trail and providing advice to your team about the quality of evidence we use to develop our findings. Presenting findings clearly and succinctly and contributing to planning and drafting value for money reports. Providing written and oral briefings to managers and senior staff. Gaining insight and knowledge of the bodies we audit and developing and maintaining good relations with them, for example through engaging with analysts in government and with wider external stakeholders. Supporting wider assurance work and assisting teams during engagement with Parliament and Select Committees, particularly the Public Accounts Committee. Providing advice and support to other teams by using your subject matter or analytical expertise and engaging with opportunities to share learning across the NAO. Key Skills It is essential that you can demonstrate the ability to: Gather, analyse and interpret evidence from a range of sources in a timely and high-standard manner. Produce clear, well-structured and succinct written work that is easily understood by non-technical readers. Draw valid and concise conclusions that are clearly evidence-based. Present complex and nuanced findings from your analysis in a way that can be easily understood by various audiences. Engage confidently and communicate effectively with colleagues and clients at all levels, including gathering evidence and supporting knowledge sharing across teams. Work cooperatively and collaboratively as part of a team to deliver our reports. Attributes In addition, we are looking for candidates with the following attributes: Intellectual curiosity: A keen interest in using a range of evidence sources to answer questions. Flexibility: The ability to make a significant contribution across a range of topics and outputs in various teams. Interest in our work: A strong enthusiasm for the work of the NAO and public policy across a range of sectors. Attention to detail: Careful documentation and maintenance of a reliable audit trail to support the delivery of high-quality audits. Drive and determination: The tenacity to overcome obstacles, resistance, or challenges to achieve goals. Commitment to personal development: A dedication to keeping technical skills up to date. Influence: An interest in influencing people and identifying opportunities to improve public services. The people we are looking for Education and Work Experience You should have: A minimum of a 2:1 degree in a relevant discipline such as social science research methods, management science/operations research, economics, statistics, mathematics, data analytics, or a research-based postgraduate qualification; or Relevant experience in research, analysis, or performance audit. This may include but is not limited to experience in management or other consultancy roles, internal audit, or working as a researcher. Selection Process 1. Application: Candidates are required to submit their CV, written case study exercise, complete two online tests and answer four selection questions (4SQs) as part of their application. Please ensure that all sections of the application are completed accurately and thoroughly. 2. Screening: An initial screening will be conducted to check the eligibility of candidates based on the verbal and numeracy tests and degree / experience criteria. Only candidates who meet these criteria will proceed to the next stage. 3. Assessment: All candidates should complete the case study exercise in the application stage to be eligible for shortlisting consideration. Shortlisting for interview is based on a combined score for your overall application (your CV, the 4SQs and online tests). Please note that the case study exercise will only be reviewed if you are shortlisted for an interview. 4. Final stage - case study marking and interview: Candidates who pass the screening and assessment stages will be invited for an interview. The interview will assess various competencies and skills relevant to the role. The case study will be marked for candidates shortlisted for the final stage. 5. Decision: The final decision-making process will involve a moderation and review panel. The panel will consider the combined scores from the assessment and final stages to make the final decision. Make your impact. Apply now. Equal opportunities and diversity Supporting Neurodivergent and Disabled Candidates We are committed to creating an inclusive recruitment process where everyone can perform at their best. If you are neurodivergent, have a disability, or live with a long-term health condition, we encourage you to let us know about any adjustments you may need. We will work with you to understand your requirements and make appropriate, tailored adjustments - whether that's extra time for assessments, alternative formats, or support during interviews. Our aim is to ensure a fair and supportive experience for all candidates. Disability and Reasonable Adjustments . click apply for full job details

Senior Research Consultant London - hybrid working 4x in office Up to £60,000 This is a chance to join a fast-growing research and technology startup at a pivotal stage of its journey. You will work on high impact social and political research while gaining hands on exposure to cutting edge AI driven research tools. The role offers real ownership, variety, and the opportunity to influence both client outcomes and how research is delivered. The Company They are a Series A to B stage B2B research and technology business. The organisation combines experienced researchers with engineers and data scientists to deliver faster and deeper insight than traditional agencies. Their work is purpose-led, supporting mission-driven organisations, foundations, and policy-focused clients. Alongside core consulting, they are launching a new AI-powered qualitative research product. The Role Own the end to end delivery of bespoke quantitative and mixed methods research projects Act as a day to day client contact, managing relationships and ensuring high quality delivery Design questionnaires, manage sampling and weighting, and lead analysis Produce clear and compelling outputs including decks, written reports, tables, and visualisations Translate research findings into strategic recommendations for campaigns and policy decisions Collaborate closely with analytics specialists on advanced techniques such as segmentation and regression Contribute to qualitative research, including analysis of interviews and AI moderated outputs Engage with and help evolve AI driven research workflows and tools Your Skills and Experience Strong commercial experience delivering quantitative or mixed methods research Exposure to social, political, or opinion research in a professional setting Confidence owning projects from design through to delivery, with appropriate support Experience working directly with clients and managing multiple workstreams Ability to interpret data, tell a clear story, and communicate insight effectively Interest in AI tools, advanced analytics, or new research technologies Comfortable working in a fast moving, bespoke, insight led environment rather than long term trackers What They Offer Rapid progression opportunities, with this role viewed as a pathway to Research Manager High autonomy, low hierarchy, and exposure to senior stakeholders The chance to work on meaningful projects with global impact How to Apply If you are excited by insight-led research, emerging technology, and taking real ownership of projects, apply now to find out more.

Job Title: User Researcher (SC Cleared) Contract Length: 4 Months (Inside IR35) Location: London Working Pattern: Hybrid - 2 Days per Week Onsite Security Clearance: Active SC Clearance Required User Researcher We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract . This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points. Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government accessibility and service standards. Contribute to the continuous improvement of user-centred design practices across the programme. Essential Skills & Experience Proven experience as a User Researcher within large-scale digital transformation or public sector environments. Strong understanding of user-centred design principles and research methodologies. Experience planning and facilitating usability testing and user interviews. Ability to analyse complex research data and communicate insights effectively. Experience working within agile multidisciplinary teams. Strong stakeholder management and communication skills. Experience producing research plans, discussion guides, insight reports, and recommendations. Knowledge of Government Digital Service (GDS) standards and service assessments. Active SC Clearance (mandatory). Desirable Experience Previous experience working on UK government programmes. Familiarity with accessibility standards and inclusive research practices. Experience researching services with diverse or vulnerable user groups. Contract Details Duration: 4 Months Location: London Working Arrangement: Hybrid (2 days per week onsite) Clearance: Active SC Clearance Required

The Research & Insights Manager will play a key role in analysing customer service data to provide actionable insights that enhance service delivery. Based in South Wales, this fixed term contract position offers an exciting opportunity to contribute to the public sector. Client Details The employer is a well-established organisation within the public sector, known for its commitment to improving services for the community. With a supportive work environment and a focus on innovation, the organisation fosters a collaborative approach to achieving its goals. Description Analyse customer feedback and data to identify trends and areas for improvement. Develop and present detailed reports to inform strategic decision-making. Collaborate with internal stakeholders to implement customer-focused initiatives. Monitor the performance of customer service processes and suggest enhancements. Provide data-driven insights to support key projects and objectives. Utilise research methodologies to gather qualitative and quantitative customer insights. Ensure data accuracy and compliance with public sector guidelines. Support the development of strategies to improve overall customer satisfaction. Profile A successful Research & Insights Manager should have: Previous experience managing or supervising a team (team of 2) A strong background in data analysis and research methodologies. Proven experience working in customer service or related fields. Excellent communication and presentation skills. Proficiency in data analysis tools and software. An ability to interpret complex data and present actionable insights. Knowledge of public sector operations and compliance standards. A proactive approach to problem-solving and process improvement. Job Offer Flexible office days, with the team primarily working from home. Opportunity for the role to become permanent. Work in Pontypridd with a focus on public sector customer service improvements. This is an excellent opportunity to make a meaningful impact while advancing your career. If you are ready to take on this exciting challenge, we encourage you to apply today

Director of Sales & Business Development Printing Components West Coast, USA Hybrid (2 3 days on-site per week) Salary from 160,000 bonus fully expensed travel benefits package For more than 80 years, this business has been at the forefront of global technology innovation, from pioneering imaging and printing solutions to delivering transformative digital services for industries worldwide. Within its print portfolio, a cornerstone of the company s industrial technology business, it supports OEMs and partners in sectors such as wide-format printing, 3D printing, coding, and packaging, supplying state-of-the-art printhead solutions that power next-generation manufacturing and production. Now entering a new phase of growth, the division is targeting a revenue expansion, and to lead this transformation it is seeking an accomplished Director of Sales & Business Development . Someone who is entrepreneurial, data-driven, and technically fluent, with a proven record of delivering growth in the industrial printing markets. The Role Reporting directly to senior leadership, as the Director of Sales & Business Development you will own the commercial strategy, revenue performance, and market expansion for the printer head business. This is a rare opportunity to inherit a stable, long-established operation and transform it into a growth engine. You will lead a team of sales and account managers, set and execute the division s go-to-market strategy, and represent the business at the corporate level, shaping partnerships, influencing product roadmaps, and spearheading entry into new market segments and applications. Key Responsibilities Business Development & Revenue Growth Deliver and exceed annual revenue and profitability targets. Expand business within existing accounts and rapidly convert new prospects into profitable partnerships. Lead strategic initiatives to penetrate new segments and applications with both existing and new technologies. Promote the businesses industrial printing capabilities at trade shows, conferences, and in key industry publications. Capture and translate the voice of the customer into future product roadmaps and business value propositions. Strategy & Market Leadership Formulate and execute innovative sales, marketing, and market-entry strategies. Conduct deep quantitative and qualitative market research to guide business direction. Stay ahead of competitive developments and evolving market dynamics. Interface with cross-functional teams globally to align strategy, resources, and execution. Lead initiatives to expand beyond major OEM accounts, targeting mid-tier and emerging customers and building a stronger zero-base account pipeline. Leadership & Management Manage, coach, and develop a high-performing commercial team, ensuring alignment with strategic goals. Oversee revenue, margin, and expense budgeting and reporting. Present budgets and forecasts to senior management and proactively address any gaps. Champion a collaborative, high-accountability culture consistent with the businesses values. Essential Qualifications: Bachelor s degree in Engineering or Business; MBA preferred. Demonstrated success in B2B sales, business development, or product commercialization within printing technology. Strong experience in printheads, inkjet printing, or related engineered components. Track record of new product launches and market entries. Proven ability to manage and grow teams of 5 direct reports. Experience developing and executing multi-year growth strategies. Skilled in market research, strategic planning, and quantitative analysis. Exceptional stakeholder management and relationship-building skills. This role is not just about hitting targets it s about shaping the trajectory of a business. For the right candidate, it s an opportunity to leave a lasting mark on a global technology leader while building a high-growth, market-leading division from a strong and established foundation. All enquiries will be treated with the highest level of discretion. Ref: (phone number removed)

As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting

About the opportunity As Head of Impact & Quality, you ll lead the department that covers impact measurement, evaluation of our programmes, data management, curriculum development, training and quality of tutors and other initiatives that drive the evidence-based culture of Action Tutoring. With a strong understanding of the charity's theory of change, you ll strengthen existing impact and quality processes and make strategic recommendations that develop these further. You ll play a vital role in helping the Senior Management Team balance quality and quantity with sustainable business decisions. As well as leading the department, you ll build external networks and represent the charity externally at relevant events, in person and online. As Action Tutoring begins planning for a new strategic cycle, you ll design, evaluate and advise on the scale up of pilots in new ways of achieving our mission. Closing date: Monday, 27th October 2025 at 9am Interviews: Monday, 3 and Tuesday, 4 November 2025. There may be a second round of interviews. Start date: Ideally Monday, 1st December 2025 Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours. We are open to 0.8 or 0.9 FTE for the right candidate. Place of work: This role can be remote, with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH Duties and responsibilities People and Cultural Leadership You ll manage the workload distribution across the Impact & Quality department functions and teams, ensuring that projects are delivered according to strategic priorities. You ll line-manage a small team of managers who have responsibilities for curriculum, training, quality, insights and data management activities across the department. Strategic and Senior Management You ll contribute to Senior Management Team discussions and decisions, representing the impact and quality functions, ensuring all decisions consider the implications on our evidence base, protecting the drivers of impact and maintaining our reputation as a sector-leading impact organisation. Impact and quality oversight Leadership and oversight to ensure continued smooth implementation of a Randomised Control Trial lasting the first 6-9 months of this role. You ll be accountable for the development and implementation of the Impact Strategy of the organisation. A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert. Person specification Qualifications criteria: The right to work in the UK. University degree or equivalent experience in a relevant field of quantitative or social research. We are looking for some of the following attributes, though you might be more experienced in some areas than others: Excellent project management and project sponsor skills and experience, able to juggle multiple complex projects that are cross-organisational and manage external stakeholders. Able to manage other experts and get the best from them drawing from an interdisciplinary approach to your work. Enjoys leading a team, supporting development of manager skills and capabilities. Understands how a theory of change drives the development of delivery and is able to apply this to new modes of operations. Strong logical reasoning, able to break processes into logical steps and understands how to maintain excellent data management practices. A confident user of databases able to utilise the data it holds to generate insights for the SMT. Champion good data governance in collaboration with the Data Manager. Experience of Salesforce CRM would be desirable but not essential. Very familiar with the principles of evaluation and how to design evaluations to produce meaningful and reliable insights. This includes qualitative and quantitative activities. Experience of working with external partners to evaluate work. Experience of developing pilots or start-up scale organisations would be desirable but is not essential. Strong numerical skills, able to conduct diagnostic and predictive analysis of quantitative data sets. Strong written communication and research skills, able to produce clear and jargon-free reports and summaries that synthesise qualitative trends. Strong change management skills and experience, ensuring innovations are launched and embedded successfully. Able to plan at a strategic level, factoring in external environment trends, financial limitations and scalable solutions. In addition, the job holder is expected to substantially demonstrate the four competencies in our competencies framework at the Head of Level. You will be likely be more successful in this role if you have: Experience working in the charity sector.

Manpower are currently seeking an interim CTI Project Assistant Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Seacroft, Leeds. This is a full-time temporary role for 12 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £43,780 per annum, pro rata, depending upon experience. The Consumer Technical Insights (CTI) Team creates deep consumer understanding to guide the development of superior products and experiences. We are looking for people with a natural curiosity and desire to interrogate and connect data to help us translate what consumers want into technical action standards that our Research and Development teams can deliver against.In this role you will be working within our area of Consumer testing which focuses on quantitative and qualitative testing. Key Accountabilities Work as part of a cross-functional team and as the advocate of the consumer, support the team through translating research questions into robust CTI testing. Autonomously build comprehensive CI plans for multiple small to medium projects, partnering with CMI, and landing insights with impact into project teams. Lead the planning, co-ordination, and execution of qualitative, quantitative, and technical testing, leveraging internal capability and/or external partners as required to deliver outstanding innovations. Build strong and collaborative relationships with both internal and external partners. Understand data governance to ensure all research is managed with the upmost ethical standards, including ensuring consumer personal & sensitive personal data is always protected. Understand data fundamentals to facilitate working with data to clean, transform and structure as required to enable visualisation and statistical analysis. Analyse, interpret and report test data, as required, to a high standard and evaluate alongside human panel data, to build recommendations and next steps to support the development of superior products and stories. Present data in an appealing and engaging way tailored to the audience: fully detailed debrief to technical teams and senior (WL3) stakeholders as required. Keep up to date with new methodologies and techniques in consumer and sensory research, supporting in the implementation of these, where appropriate, ensuring best practice is applied. Support the CTI data and digital transformation of consumer data by working with internal partners to identify, develop and implement processes and tools for ongoing continuous improvement. Champion the voice of the consumer and demonstrate a comprehensive understanding of Unilever & Competitor products within R&D to help identify opportunities for competitive advantage. Key Requirements Experience of managing consumer research programmes, preferably in an FMCG company. Strong interest or knowledge of qualitative and quantitative research methods. Ability to work autonomously and as part of a cross-functional team. Ability to work flexibly and adapt to changes effectively. Experience of working with research agencies to brief and commission testing. Ability to connect difference sources of data, recognising insights and communicate them effectively to different teams. An interest in, or experience/ knowledge of statistics and statistical software such as Compusense, JMP or SAS is desirable. Summarising and presenting results in an impactful way, tailored to the audience. Bachelor's degree in Science, Psychology, Market Research or Statistics preferred. Additional Information Leeds working environment: There is a canteen available onsite serving hot and cold food: There is a Staff Shop where Contingent Workers can buy discounted products. Free tea and coffee on site. Free parking. R&D sites have Free Fruit, Relaxation/Energy facilities like Table Tennis. Uniform for factory workers.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Finance Manager Purpose of the job Finance Manager position for the GE Client account in the UK, to report into EMEA Finance Manager. GE is a long-standing Client of CBRE, and the UK is the largest and most complex member of the EMEA FM portfolio. Current UK Gross Revenue forecast is 12m for 2025. UK Finance Team consists of a Finance Manager (role advertised) and a Senior Finance Analyst. UK Finance Manager is to carry out a broad range of complex financial analysis and/or financial reporting activities to measure profitability. Including the management of such functions as budgeting, forecasting, financial reporting, strategic planning and management reporting processes and work product. Responsibilities and daily activities: Manages one or all of the following: budgeting process, forecasting process, strategic planning process, and standard management reporting. Establishes overall departmental priorities and ensures that all deadlines are met. Supervises finance staff including training and managing job performance. Reviews and approves balance sheet account analysis, statement of cash flows and supporting schedules and standard consolidated reporting packs. Reviews and approves certain PeopleSoft monthly journal entries. Conducts other special financial and business studies and other duties as assigned by management. Produces a variety of routine and ad hoc financial reports, packages and pro forma analyses for senior management and planning unit. Participates in the research, development and preparation of accounting policy and procedures, as required. May act as consultant to management on financial policies, procedures, and applications. Manages special projects and prepares presentations for senior management. Performs other duties as assigned. Personal Experience and Qualifications needed Bachelor's degree (BA/BS) from a four-year college or university in a business related field. Requires a minimum of six years related experience to include at least two years in a lead or supervisory capacity. Public accounting experience preferred. Hold an internationally recognised accounting qualification (ACCA, CIMA, ACA). work collaboratively with business partners, key employees, top management, and client groups on various projects. FINANCIAL KNOWLEDGE Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Broad, in-depth understanding of Generally Accepted Accounting Principles (GAAP), concepts. REASONING ABILITY Ability to comprehend, analyse and interpret complex financial information and transactions and accounting principles. Ability to independently research complex accounting transactions/issues. Ability to problem-solve, both independently and working as a team. Requires advanced analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. OTHER SKILLS and ABILITIES Strong computer skills, including specific knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.). Broad experience with other software and financial systems is desired such as PeopleSoft Financials, MyBuy/Coupa, Adaptive, Vantage Analytics, Power BI. Knowledge of real estate service industry and terminology is helpful. Strong work ethic and adaptable. About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.

If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.

Manpower are currently seeking an interim CTI Project Assistant Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Seacroft, Leeds. This is a full-time temporary role for 12 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £43,780 per annum, pro rata, depending upon experience. The Consumer Technical Insights (CTI) Team creates deep consumer understanding to guide the development of superior products and experiences. We are looking for people with a natural curiosity and desire to interrogate and connect data to help us translate what consumers want into technical action standards that our Research and Development teams can deliver against.In this role you will be working within our area of Consumer testing which focuses on quantitative and qualitative testing. Key Accountabilities Work as part of a cross-functional team and as the advocate of the consumer, support the team through translating research questions into robust CTI testing. Autonomously build comprehensive CI plans for multiple small to medium projects, partnering with CMI, and landing insights with impact into project teams. Lead the planning, co-ordination, and execution of qualitative, quantitative, and technical testing, leveraging internal capability and/or external partners as required to deliver outstanding innovations. Build strong and collaborative relationships with both internal and external partners. Understand data governance to ensure all research is managed with the upmost ethical standards, including ensuring consumer personal & sensitive personal data is always protected. Understand data fundamentals to facilitate working with data to clean, transform and structure as required to enable visualisation and statistical analysis. Analyse, interpret and report test data, as required, to a high standard and evaluate alongside human panel data, to build recommendations and next steps to support the development of superior products and stories. Present data in an appealing and engaging way tailored to the audience: fully detailed debrief to technical teams and senior (WL3) stakeholders as required. Keep up to date with new methodologies and techniques in consumer and sensory research, supporting in the implementation of these, where appropriate, ensuring best practice is applied. Support the CTI data and digital transformation of consumer data by working with internal partners to identify, develop and implement processes and tools for ongoing continuous improvement. Champion the voice of the consumer and demonstrate a comprehensive understanding of Unilever & Competitor products within R&D to help identify opportunities for competitive advantage. Key Requirements Experience of managing consumer research programmes, preferably in an FMCG company. Strong interest or knowledge of qualitative and quantitative research methods. Ability to work autonomously and as part of a cross-functional team. Ability to work flexibly and adapt to changes effectively. Experience of working with research agencies to brief and commission testing. Ability to connect difference sources of data, recognising insights and communicate them effectively to different teams. An interest in, or experience/ knowledge of statistics and statistical software such as Compusense, JMP or SAS is desirable. Summarising and presenting results in an impactful way, tailored to the audience. Bachelor's degree in Science, Psychology, Market Research or Statistics preferred. Additional Information Leeds working environment: There is a canteen available onsite serving hot and cold food: There is a Staff Shop where Contingent Workers can buy discounted products. Free tea and coffee on site. Free parking. R&D sites have Free Fruit, Relaxation/Energy facilities like Table Tennis. Uniform for factory workers.

Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.