Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish. Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community. In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions. Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre. No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community. Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
Aug 08, 2026
Full time
Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish. Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community. In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions. Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre. No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community. Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
Job Title: Customer Support Advisor (Engineering) Location: Sheffield, S4 Salary: Circa 30,500 + Profit Share Bonus + Excellent Benefits Job type: Permanent, Full Time - Monday to Friday, 7:30am to 4:30pm At Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we're proud of the long-term relationships we've built with our customers by providing expert advice and outstanding service. We're looking for a friendly, organised and customer-focused individual to join our Internal Sales team. Whether you already have experience in engineering, manufacturing or tooling, or you're simply someone with excellent customer service skills who enjoys learning technical products, we'd love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge. About the role You'll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery. Your responsibilities will include: Responding to customer enquiries by phone and email Preparing quotations and following up with customers Processing customer orders and monitoring progress Supporting customers with product selection and technical queries Working closely with our external sales engineers to deliver excellent customer service Building long-term relationships with customers across a range of manufacturing industries Keeping customer information and sales records up to date About you We're looking for someone who enjoys working with people, solving problems and providing excellent customer service. You'll ideally have: Experience in a customer service, sales support or internal sales role Excellent communication skills and a confident telephone manner Strong organisational skills and the ability to manage multiple priorities Good IT skills, including Microsoft Office A positive, proactive and team-focused approach Experience within engineering, manufacturing, tooling or industrial products would be an advantage, but it is not essential. We provide full product training and are keen to hear from candidates who are eager to learn and develop within a technical environment. What you'll get in return Competitive salary Annual profit share bonus (subject to qualifying criteria) Private medical insurance Company pension Group life assurance Enhanced holiday allowance Full product training and ongoing development The opportunity to build a long-term career with a respected and growing international engineering business If you're looking for a varied role where you can combine customer service with technical learning and become part of a supportive team, we'd love to hear from you. Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.
Aug 08, 2026
Full time
Job Title: Customer Support Advisor (Engineering) Location: Sheffield, S4 Salary: Circa 30,500 + Profit Share Bonus + Excellent Benefits Job type: Permanent, Full Time - Monday to Friday, 7:30am to 4:30pm At Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we're proud of the long-term relationships we've built with our customers by providing expert advice and outstanding service. We're looking for a friendly, organised and customer-focused individual to join our Internal Sales team. Whether you already have experience in engineering, manufacturing or tooling, or you're simply someone with excellent customer service skills who enjoys learning technical products, we'd love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge. About the role You'll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery. Your responsibilities will include: Responding to customer enquiries by phone and email Preparing quotations and following up with customers Processing customer orders and monitoring progress Supporting customers with product selection and technical queries Working closely with our external sales engineers to deliver excellent customer service Building long-term relationships with customers across a range of manufacturing industries Keeping customer information and sales records up to date About you We're looking for someone who enjoys working with people, solving problems and providing excellent customer service. You'll ideally have: Experience in a customer service, sales support or internal sales role Excellent communication skills and a confident telephone manner Strong organisational skills and the ability to manage multiple priorities Good IT skills, including Microsoft Office A positive, proactive and team-focused approach Experience within engineering, manufacturing, tooling or industrial products would be an advantage, but it is not essential. We provide full product training and are keen to hear from candidates who are eager to learn and develop within a technical environment. What you'll get in return Competitive salary Annual profit share bonus (subject to qualifying criteria) Private medical insurance Company pension Group life assurance Enhanced holiday allowance Full product training and ongoing development The opportunity to build a long-term career with a respected and growing international engineering business If you're looking for a varied role where you can combine customer service with technical learning and become part of a supportive team, we'd love to hear from you. Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.
Payroll and Benefits Manager London Salary - Up to 75k About the Role We are supporting our client as they search for an experienced Payroll and Benefits Manager to take ownership of payroll operations and employee benefits within a growing professional services organisation. This is an excellent opportunity for someone who enjoys improving processes, ensuring compliance, and partnering with stakeholders across the business. The successful candidate will be responsible for delivering an accurate and efficient payroll service, managing employee benefits, and providing expert advice on payroll legislation and best practice. Key Responsibilities Manage the end-to-end monthly payroll process across multiple business units. Process payroll accurately and within agreed deadlines. Support the calculation and processing of employee commissions and bonus payments. Respond to payroll-related queries from employees and managers. Maintain payroll-related employee records within the HR system. Ensure compliance with payroll legislation and statutory reporting requirements, including year-end processes and employee documentation. Produce payroll journals, reconciliations, and management reports for the finance team. Oversee the organisation's employee benefits programmes and ensure they remain competitive and compliant. Manage relationships with external payroll, pension, and benefits providers. Provide expert guidance on payroll legislation, taxation, pensions, and employee benefits. Work collaboratively with HR, Finance, and other departments to identify and implement process improvements. Skills and Experience Proven experience managing the full payroll function within a medium or large organisation. Experience working with outsourced payroll providers. Strong knowledge of UK and Ireland payroll legislation and statutory requirements. Experience using SAP SuccessFactors or a similar HR information system. Experience managing organisation-wide flexible benefits programmes. Strong analytical skills with the ability to produce payroll reports and financial reconciliations. Excellent attention to detail and organisational skills. Strong communication and stakeholder management abilities. A proactive approach to problem solving and continuous improvement. Interested? Please reach out: About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Aug 08, 2026
Full time
Payroll and Benefits Manager London Salary - Up to 75k About the Role We are supporting our client as they search for an experienced Payroll and Benefits Manager to take ownership of payroll operations and employee benefits within a growing professional services organisation. This is an excellent opportunity for someone who enjoys improving processes, ensuring compliance, and partnering with stakeholders across the business. The successful candidate will be responsible for delivering an accurate and efficient payroll service, managing employee benefits, and providing expert advice on payroll legislation and best practice. Key Responsibilities Manage the end-to-end monthly payroll process across multiple business units. Process payroll accurately and within agreed deadlines. Support the calculation and processing of employee commissions and bonus payments. Respond to payroll-related queries from employees and managers. Maintain payroll-related employee records within the HR system. Ensure compliance with payroll legislation and statutory reporting requirements, including year-end processes and employee documentation. Produce payroll journals, reconciliations, and management reports for the finance team. Oversee the organisation's employee benefits programmes and ensure they remain competitive and compliant. Manage relationships with external payroll, pension, and benefits providers. Provide expert guidance on payroll legislation, taxation, pensions, and employee benefits. Work collaboratively with HR, Finance, and other departments to identify and implement process improvements. Skills and Experience Proven experience managing the full payroll function within a medium or large organisation. Experience working with outsourced payroll providers. Strong knowledge of UK and Ireland payroll legislation and statutory requirements. Experience using SAP SuccessFactors or a similar HR information system. Experience managing organisation-wide flexible benefits programmes. Strong analytical skills with the ability to produce payroll reports and financial reconciliations. Excellent attention to detail and organisational skills. Strong communication and stakeholder management abilities. A proactive approach to problem solving and continuous improvement. Interested? Please reach out: About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Job Title: Office Manager Location: Leatherhead Salary: £32-£35K dependent on experience Job Type: Permanent, Full Time About us: ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage. About the role: We are seeking a proactive and highly organised Office Manager to oversee the day-to-day operations of our office and provide administrative support across the business in a fast-paced, growing environment. This role is central to ensuring the smooth operation of the office and providing administrative support across all departments. The successful candidate will coordinate office facilities, company purchasing, fleet administration, HR processes and business operations, while supporting managers with key people processes and ensuring internal systems and procedures are maintained efficiently. Administration Management: Oversee the smooth day-to-day running of the office and provide administrative support across the business. Support managers with recruitment administration, onboarding, probation reviews and quarterly performance reviews. Maintain accurate HR records and ensure employee documentation is up to date. Coordinate holidays, absence records and other HR administration. Manage company purchasing, including office supplies, stationery, uniforms and equipment. Arrange company travel, including hotels, rail travel and other business bookings. Identify opportunities to improve administrative processes and increase efficiency. Work collaboratively with all departments, providing a proactive and solution-focused approach to business support. Facilities/Fleet Management: Manage the company's fleet administration, including MOTs, servicing, repairs, insurance, road tax and vehicle documentation. Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid. Coordinate company mobile phones, IT equipment and telephony requirements, including joiners, leavers and supplier liaison. Oversee company credit card administration and monitor expenditure in line with company procedures. About you: Previous experience in an Office Manager, Office Coordinator or Business Support role. Experience supporting HR administration, including onboarding and employee lifecycle processes. Excellent organisational and time management skills with the ability to prioritise a varied workload. Strong communication and interpersonal skills with the confidence to work across all levels of the business. Experience coordinating suppliers, facilities or fleet administration would be advantageous. Proactive, adaptable and able to work under pressure while maintaining attention to detail. What we offer: Free on-site parking Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits 20 days annual leave plus bank holidays, with an additional day's leave for your birthday and your child's first birthday Perks at Work employee benefits platform Financial wellbeing programme with access to independent financial advisers Salary sacrifice schemes Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Office Manager, Office Coordinator, Business Support Manager, Operations Administrator, HR Administrator, Facilities Coordinator, Fleet Administrator, Business Support Officer, Administration Officer, Senior Administrator, Executive Assistant, Office Supervisor
Aug 08, 2026
Full time
Job Title: Office Manager Location: Leatherhead Salary: £32-£35K dependent on experience Job Type: Permanent, Full Time About us: ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage. About the role: We are seeking a proactive and highly organised Office Manager to oversee the day-to-day operations of our office and provide administrative support across the business in a fast-paced, growing environment. This role is central to ensuring the smooth operation of the office and providing administrative support across all departments. The successful candidate will coordinate office facilities, company purchasing, fleet administration, HR processes and business operations, while supporting managers with key people processes and ensuring internal systems and procedures are maintained efficiently. Administration Management: Oversee the smooth day-to-day running of the office and provide administrative support across the business. Support managers with recruitment administration, onboarding, probation reviews and quarterly performance reviews. Maintain accurate HR records and ensure employee documentation is up to date. Coordinate holidays, absence records and other HR administration. Manage company purchasing, including office supplies, stationery, uniforms and equipment. Arrange company travel, including hotels, rail travel and other business bookings. Identify opportunities to improve administrative processes and increase efficiency. Work collaboratively with all departments, providing a proactive and solution-focused approach to business support. Facilities/Fleet Management: Manage the company's fleet administration, including MOTs, servicing, repairs, insurance, road tax and vehicle documentation. Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid. Coordinate company mobile phones, IT equipment and telephony requirements, including joiners, leavers and supplier liaison. Oversee company credit card administration and monitor expenditure in line with company procedures. About you: Previous experience in an Office Manager, Office Coordinator or Business Support role. Experience supporting HR administration, including onboarding and employee lifecycle processes. Excellent organisational and time management skills with the ability to prioritise a varied workload. Strong communication and interpersonal skills with the confidence to work across all levels of the business. Experience coordinating suppliers, facilities or fleet administration would be advantageous. Proactive, adaptable and able to work under pressure while maintaining attention to detail. What we offer: Free on-site parking Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits 20 days annual leave plus bank holidays, with an additional day's leave for your birthday and your child's first birthday Perks at Work employee benefits platform Financial wellbeing programme with access to independent financial advisers Salary sacrifice schemes Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Office Manager, Office Coordinator, Business Support Manager, Operations Administrator, HR Administrator, Facilities Coordinator, Fleet Administrator, Business Support Officer, Administration Officer, Senior Administrator, Executive Assistant, Office Supervisor
Job Title: Chef de Partie Hours: Full time- Monday - Friday Salary: 29,000 per annum Location: Birmingham Bring Your Passion for Food to a Dynamic Hospitality Team! Are you a talented Chef de Partie looking for your next challenge? Do you thrive in a fast-paced environment where quality, creativity, and exceptional service are at the heart of everything you do? We're seeking an enthusiastic and skilled Chef de Partie to join our prestigious corporate hospitality client in Birmingham. This is an exciting opportunity to work within a professional kitchen delivering outstanding food experiences across retail catering, conferences, and high-profile events. Key responsibilities include: Supporting the delivery of retail catering, conference hospitality, and special events Maintaining exceptional food quality, presentation, and service standards Ensuring compliance with food safety, hygiene, and allergen regulations Working across various kitchen sections as required Supporting the Chef Manager with daily kitchen operations Stepping up to lead the team in the Chef Manager's absence Collaborating with colleagues to deliver a seamless customer experience Identifying opportunities to improve service and operational efficiency Participating in cross-functional training and development opportunities Essential Requirements: NVQ Professional Cookery qualification (or equivalent) 2-4 years' experience within a professional kitchen environment Food Safety & Hygiene Certification Strong knowledge of food safety, hygiene, and allergen management Excellent communication and organisational skills Ability to remain calm and focused under pressure A proactive, flexible, and team-oriented approach Desirable Skills & Experience Experience within corporate hospitality, premium catering, or high-end hospitality environments Passion for creating exceptional food experiences Creative flair and attention to detail Strong customer service mindset Why Apply? Opportunity to work within a prestigious corporate hospitality environment Exposure to a variety of catering services, events, and conferences Ongoing training and career development opportunities Supportive team culture with opportunities to broaden your operational experience A role where your creativity and culinary expertise can truly shine Ready for Your Next Culinary Challenge? We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 08, 2026
Full time
Job Title: Chef de Partie Hours: Full time- Monday - Friday Salary: 29,000 per annum Location: Birmingham Bring Your Passion for Food to a Dynamic Hospitality Team! Are you a talented Chef de Partie looking for your next challenge? Do you thrive in a fast-paced environment where quality, creativity, and exceptional service are at the heart of everything you do? We're seeking an enthusiastic and skilled Chef de Partie to join our prestigious corporate hospitality client in Birmingham. This is an exciting opportunity to work within a professional kitchen delivering outstanding food experiences across retail catering, conferences, and high-profile events. Key responsibilities include: Supporting the delivery of retail catering, conference hospitality, and special events Maintaining exceptional food quality, presentation, and service standards Ensuring compliance with food safety, hygiene, and allergen regulations Working across various kitchen sections as required Supporting the Chef Manager with daily kitchen operations Stepping up to lead the team in the Chef Manager's absence Collaborating with colleagues to deliver a seamless customer experience Identifying opportunities to improve service and operational efficiency Participating in cross-functional training and development opportunities Essential Requirements: NVQ Professional Cookery qualification (or equivalent) 2-4 years' experience within a professional kitchen environment Food Safety & Hygiene Certification Strong knowledge of food safety, hygiene, and allergen management Excellent communication and organisational skills Ability to remain calm and focused under pressure A proactive, flexible, and team-oriented approach Desirable Skills & Experience Experience within corporate hospitality, premium catering, or high-end hospitality environments Passion for creating exceptional food experiences Creative flair and attention to detail Strong customer service mindset Why Apply? Opportunity to work within a prestigious corporate hospitality environment Exposure to a variety of catering services, events, and conferences Ongoing training and career development opportunities Supportive team culture with opportunities to broaden your operational experience A role where your creativity and culinary expertise can truly shine Ready for Your Next Culinary Challenge? We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Desk Administrator £32,000 Per Annum. Stockport Full Time, Permanent Monday to Friday 0700 - 17:00 Do you have strong scheduling and coordination skills? Do you thrive in a fast-paced, customer-focused environment? Attega Group is currently partnering with our client in recruiting a Service Desk Administrator. The main purpose of this role is to work closely with the Technical Support and Operations teams to plan, coordinate, and schedule works efficiently, ensuring the smooth day-to-day running of service delivery. In return, our client is offering a salary of £32,000 per annum, depending on experience. This is a full-time, permanent role. The hours of work will be Monday to Friday, 07 00. Your responsibilities will include: Scheduling and coordinating works for field operatives, ensuring all jobs are planned and confirmed with clients daily Managing diaries and allocating resources effectively to meet service requirements Liaising with Technical Team Members and Supervisor/Managers to ensure works are delivered efficiently Ensuring all client portals and internal systems are updated accurately and in a timely manner Communicating daily via phone and email with engineers, contractors, clients, and suppliers Proactively managing changes, delays, and last-minute issues to minimise disruption The ideal candidate: Has a strong can-do attitude and excellent organisational skills Possesses strong communication and problem-solving abilities Is a confident team player who can also work independently Demonstrates self-motivation, discipline, and attention to detail Has a customer-focused attitude with a commitment to high service standards Takes health and safety seriously in all aspects of the role
Aug 08, 2026
Full time
Service Desk Administrator £32,000 Per Annum. Stockport Full Time, Permanent Monday to Friday 0700 - 17:00 Do you have strong scheduling and coordination skills? Do you thrive in a fast-paced, customer-focused environment? Attega Group is currently partnering with our client in recruiting a Service Desk Administrator. The main purpose of this role is to work closely with the Technical Support and Operations teams to plan, coordinate, and schedule works efficiently, ensuring the smooth day-to-day running of service delivery. In return, our client is offering a salary of £32,000 per annum, depending on experience. This is a full-time, permanent role. The hours of work will be Monday to Friday, 07 00. Your responsibilities will include: Scheduling and coordinating works for field operatives, ensuring all jobs are planned and confirmed with clients daily Managing diaries and allocating resources effectively to meet service requirements Liaising with Technical Team Members and Supervisor/Managers to ensure works are delivered efficiently Ensuring all client portals and internal systems are updated accurately and in a timely manner Communicating daily via phone and email with engineers, contractors, clients, and suppliers Proactively managing changes, delays, and last-minute issues to minimise disruption The ideal candidate: Has a strong can-do attitude and excellent organisational skills Possesses strong communication and problem-solving abilities Is a confident team player who can also work independently Demonstrates self-motivation, discipline, and attention to detail Has a customer-focused attitude with a commitment to high service standards Takes health and safety seriously in all aspects of the role
Service Design Manager 6 Months - Contract Warwick (2 days a week on site) Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership! About the Role: As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle. Key Responsibilities: Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes. Customer Journey Leadership: Lead the optimisation of priority customer journeys and identify opportunities for improvement. Cross-Functional Collaboration: Work with various teams such as Digital, Data, and Operations to ensure service design activities translate into actionable improvements. Stakeholder Influence: Act as a trusted advisor to senior leaders, presenting insights and recommendations based on evidence and customer needs. Capability Building: Develop training materials and coaching support to build service design maturity across the organisation. What You Bring: Experience: Significant experience leading service design or customer experience transformation within a complex organisation. Skills: Strong ability to map complex customer journeys and translate insights into practical service improvements. Leadership: Proven track record of leading cross-functional design activities and influencing senior stakeholders. Knowledge: Deep understanding of human-centred design, design thinking, and inclusive design principles. Desirable Qualifications: Experience in the utilities or regulated industries. Familiarity with tools like Figma, Miro, and Jira. Professional accreditation in service design or related disciplines. Why Join Us? Impact: Play a pivotal role in shaping the future of customer experience in the utilities sector. Growth: Opportunity to build and lead a team while enhancing your own skills. Collaboration: Work in a dynamic environment with cross-functional teams dedicated to continuous improvement. Innovation: Be part of a culture that champions human-centred design and evidence-based decision-making. If you're ready to take on a challenging yet rewarding role and lead transformative service design initiatives, we want to hear from you! Apply today and be part of our client's exciting journey to enhance customer experiences! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 08, 2026
Contractor
Service Design Manager 6 Months - Contract Warwick (2 days a week on site) Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership! About the Role: As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle. Key Responsibilities: Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes. Customer Journey Leadership: Lead the optimisation of priority customer journeys and identify opportunities for improvement. Cross-Functional Collaboration: Work with various teams such as Digital, Data, and Operations to ensure service design activities translate into actionable improvements. Stakeholder Influence: Act as a trusted advisor to senior leaders, presenting insights and recommendations based on evidence and customer needs. Capability Building: Develop training materials and coaching support to build service design maturity across the organisation. What You Bring: Experience: Significant experience leading service design or customer experience transformation within a complex organisation. Skills: Strong ability to map complex customer journeys and translate insights into practical service improvements. Leadership: Proven track record of leading cross-functional design activities and influencing senior stakeholders. Knowledge: Deep understanding of human-centred design, design thinking, and inclusive design principles. Desirable Qualifications: Experience in the utilities or regulated industries. Familiarity with tools like Figma, Miro, and Jira. Professional accreditation in service design or related disciplines. Why Join Us? Impact: Play a pivotal role in shaping the future of customer experience in the utilities sector. Growth: Opportunity to build and lead a team while enhancing your own skills. Collaboration: Work in a dynamic environment with cross-functional teams dedicated to continuous improvement. Innovation: Be part of a culture that champions human-centred design and evidence-based decision-making. If you're ready to take on a challenging yet rewarding role and lead transformative service design initiatives, we want to hear from you! Apply today and be part of our client's exciting journey to enhance customer experiences! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Matthew James Recruitment Ltd
Annesley, Nottinghamshire
The Company We are recruiting on behalf of a growing third-party logistics business that specialises in warehousing, distribution, and supply chain solutions across the UK. Due to continued growth, they are looking to appoint an experienced Account Manager to support and manage a portfolio of key customer accounts. This is a fast-paced role suited to somebody with strong customer service, administration, and operational coordination experience within logistics, transport, warehousing, or supply chain environments. The Role As an Account Manager, you will act as the main point of contact for multiple client accounts, ensuring customer expectations are met while maintaining excellent service levels across warehouse and transport operations. You will work closely with internal departments including warehouse, transport, planning, and customer service teams to ensure smooth day-to-day operations and proactive communication with customers. A large part of the role will involve using Excel daily to manage data, reporting, KPI tracking, stock information, and customer reporting. Key Responsibilities Manage multiple customer accounts within a busy 3PL environment Build and maintain strong relationships with customers Handle daily customer queries relating to stock, deliveries, orders, and service issues Produce and update customer reports using Microsoft Excel Monitor KPIs, SLA performance, and operational data Liaise with warehouse and transport teams to resolve issues efficiently Process and manage customer orders accurately Ensure customer information and reporting is kept up to date Support with stock investigations, discrepancies, and service improvements Attend customer meetings where required Provide a high level of customer service at all times Requirements Previous experience within an Account Manager, Customer Service, or Logistics Coordinator role Experience working within a 3PL, logistics, warehouse, or transport environment preferred Strong Microsoft Excel skills are essential, including spreadsheets, reporting, and data management Excellent communication and relationship-building skills Highly organised with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Confident liaising with both customers and internal operational teams Benefits Opportunity to join a growing logistics business Supportive working environment Career progression opportunities On-site parking Company pension For more information or to apply, please submit your CV today.
Aug 08, 2026
Full time
The Company We are recruiting on behalf of a growing third-party logistics business that specialises in warehousing, distribution, and supply chain solutions across the UK. Due to continued growth, they are looking to appoint an experienced Account Manager to support and manage a portfolio of key customer accounts. This is a fast-paced role suited to somebody with strong customer service, administration, and operational coordination experience within logistics, transport, warehousing, or supply chain environments. The Role As an Account Manager, you will act as the main point of contact for multiple client accounts, ensuring customer expectations are met while maintaining excellent service levels across warehouse and transport operations. You will work closely with internal departments including warehouse, transport, planning, and customer service teams to ensure smooth day-to-day operations and proactive communication with customers. A large part of the role will involve using Excel daily to manage data, reporting, KPI tracking, stock information, and customer reporting. Key Responsibilities Manage multiple customer accounts within a busy 3PL environment Build and maintain strong relationships with customers Handle daily customer queries relating to stock, deliveries, orders, and service issues Produce and update customer reports using Microsoft Excel Monitor KPIs, SLA performance, and operational data Liaise with warehouse and transport teams to resolve issues efficiently Process and manage customer orders accurately Ensure customer information and reporting is kept up to date Support with stock investigations, discrepancies, and service improvements Attend customer meetings where required Provide a high level of customer service at all times Requirements Previous experience within an Account Manager, Customer Service, or Logistics Coordinator role Experience working within a 3PL, logistics, warehouse, or transport environment preferred Strong Microsoft Excel skills are essential, including spreadsheets, reporting, and data management Excellent communication and relationship-building skills Highly organised with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Confident liaising with both customers and internal operational teams Benefits Opportunity to join a growing logistics business Supportive working environment Career progression opportunities On-site parking Company pension For more information or to apply, please submit your CV today.
My client is a well-respected, independent and established firm of Chartered Financial planning professionals with offices across London, East Anglia and the Southeast. They are currently seeking an Office Manager to support and manage their experienced team of administrators and paraplanners in their Colchester office (Southwest outskirts) on both a personal and professional level. Job Summary Key Duties of the role You will provide direct line management of the administration and paraplanning teams e.g. running MI reports, performance management, managing workloads, answering questions and queries, providing training on processes and procedures You will work effectively with the management team to delegate workloads You will carry out team HR responsibilities e.g. authorising leave, sickness recording and back to work meets where needed, appraisals, personal development plan meetings, carry out monthly one to one reviews for the team You will manage new joiner and leavers implementations You will ensure all service level agreements are met and feedback any trends/issues to the Operations Director Promote teamwork and collaboration across all departments. Additional Duties The maintenance of Estates and software The first port of call for any ad hoc queries Carrying out Health and Safety Management reporting into Operations Director Ensuring the smooth day to day running of the office Contributing and assisting with Team Meetings across the business in conjunction with Compliance/T&C Manager/Operations Director The oversight of audits completed by the Senior Case Administrator The organisation and management of my clients external ID verification software To assist with any additional project work in conjunction Benefits Group Death in service x 4 Exam Sponsorship Group income protection Pensions scheme 23 days holiday (max 30 days holidays with length of service) + between Christmas and New Year off (including Christmas Eve) this is to be taken from annual leave. WFH/hybrid working is available to staff but this position requires someone to be in the office most of the time
Aug 08, 2026
Full time
My client is a well-respected, independent and established firm of Chartered Financial planning professionals with offices across London, East Anglia and the Southeast. They are currently seeking an Office Manager to support and manage their experienced team of administrators and paraplanners in their Colchester office (Southwest outskirts) on both a personal and professional level. Job Summary Key Duties of the role You will provide direct line management of the administration and paraplanning teams e.g. running MI reports, performance management, managing workloads, answering questions and queries, providing training on processes and procedures You will work effectively with the management team to delegate workloads You will carry out team HR responsibilities e.g. authorising leave, sickness recording and back to work meets where needed, appraisals, personal development plan meetings, carry out monthly one to one reviews for the team You will manage new joiner and leavers implementations You will ensure all service level agreements are met and feedback any trends/issues to the Operations Director Promote teamwork and collaboration across all departments. Additional Duties The maintenance of Estates and software The first port of call for any ad hoc queries Carrying out Health and Safety Management reporting into Operations Director Ensuring the smooth day to day running of the office Contributing and assisting with Team Meetings across the business in conjunction with Compliance/T&C Manager/Operations Director The oversight of audits completed by the Senior Case Administrator The organisation and management of my clients external ID verification software To assist with any additional project work in conjunction Benefits Group Death in service x 4 Exam Sponsorship Group income protection Pensions scheme 23 days holiday (max 30 days holidays with length of service) + between Christmas and New Year off (including Christmas Eve) this is to be taken from annual leave. WFH/hybrid working is available to staff but this position requires someone to be in the office most of the time
A well-established and growing logistics business in Lutterworth is looking for a Contract Administrator to support the day-to-day administration and coordination of a major FMCG distribution contract. This is a newly created role working alongside the Logistics Account Manager who oversees the contract. The successful candidate will be the operational backbone of the account, making sure orders are processed, systems are updated, queries are dealt with and nothing falls through the gaps. It is a busy, varied role in a fast-paced logistics environment where accuracy and pace matter equally. The Role The Contract Administrator will be responsible for keeping the administrative side of a high-profile logistics contract running smoothly. This includes processing transport and distribution orders, maintaining accurate records across internal systems, handling client and internal queries, and supporting the Account Manager in tracking contract performance and service delivery. The successful candidate will work closely with transport planning, warehouse operations, customer service and the client to make sure information flows in the right direction and nothing gets missed. When things go wrong, the Contract Administrator will help chase the resolution rather than just log the problem. Key Responsibilities Processing transport orders, collections and distribution instructions accurately and on time. Acting as a point of contact for contract-related queries from the client and internal teams. Updating and maintaining contract records, documentation and internal systems. Monitoring order progress and chasing updates from transport and warehouse teams where needed. Supporting the Account Manager in compiling KPI and performance data for client review meetings. Liaising across departments to make sure orders are fulfilled correctly and service levels are maintained. Flagging issues early and helping to coordinate corrective action rather than waiting to be asked. Supporting with general administration across the account as the contract grows. The Candidate The ideal candidate will be organised, reliable and comfortable working at pace. They will not need to be chased to get things done and will take ownership of their work. They will be confident picking up the phone to internal teams to chase an answer rather than waiting for an email back. Previous experience in logistics, transport or distribution administration would be ideal, but strong transferable administration or customer service experience will also be considered. What matters most is accuracy, a proactive approach and comfort in an environment where things move quickly and priorities shift. Essential Previous administration or customer service experience. Strong communication skills and confidence dealing with people across different departments. Excellent attention to detail and accuracy. Good organisational skills and the ability to juggle multiple tasks without dropping anything. Confident with Microsoft Office, particularly Excel and Outlook. A practical, get-on-with-it attitude. Desirable Experience in logistics, transport, warehousing or distribution. Order processing or contract administration experience. Experience using TMS, WMS, CRM or ERP systems. Familiarity with KPI reporting or performance data. What Is On Offer Monday to Friday, 08:30am to 5:00pm. Supportive team environment within a growing business. Opportunity to develop within the account as the contract scales. Free on-site parking.
Aug 08, 2026
Seasonal
A well-established and growing logistics business in Lutterworth is looking for a Contract Administrator to support the day-to-day administration and coordination of a major FMCG distribution contract. This is a newly created role working alongside the Logistics Account Manager who oversees the contract. The successful candidate will be the operational backbone of the account, making sure orders are processed, systems are updated, queries are dealt with and nothing falls through the gaps. It is a busy, varied role in a fast-paced logistics environment where accuracy and pace matter equally. The Role The Contract Administrator will be responsible for keeping the administrative side of a high-profile logistics contract running smoothly. This includes processing transport and distribution orders, maintaining accurate records across internal systems, handling client and internal queries, and supporting the Account Manager in tracking contract performance and service delivery. The successful candidate will work closely with transport planning, warehouse operations, customer service and the client to make sure information flows in the right direction and nothing gets missed. When things go wrong, the Contract Administrator will help chase the resolution rather than just log the problem. Key Responsibilities Processing transport orders, collections and distribution instructions accurately and on time. Acting as a point of contact for contract-related queries from the client and internal teams. Updating and maintaining contract records, documentation and internal systems. Monitoring order progress and chasing updates from transport and warehouse teams where needed. Supporting the Account Manager in compiling KPI and performance data for client review meetings. Liaising across departments to make sure orders are fulfilled correctly and service levels are maintained. Flagging issues early and helping to coordinate corrective action rather than waiting to be asked. Supporting with general administration across the account as the contract grows. The Candidate The ideal candidate will be organised, reliable and comfortable working at pace. They will not need to be chased to get things done and will take ownership of their work. They will be confident picking up the phone to internal teams to chase an answer rather than waiting for an email back. Previous experience in logistics, transport or distribution administration would be ideal, but strong transferable administration or customer service experience will also be considered. What matters most is accuracy, a proactive approach and comfort in an environment where things move quickly and priorities shift. Essential Previous administration or customer service experience. Strong communication skills and confidence dealing with people across different departments. Excellent attention to detail and accuracy. Good organisational skills and the ability to juggle multiple tasks without dropping anything. Confident with Microsoft Office, particularly Excel and Outlook. A practical, get-on-with-it attitude. Desirable Experience in logistics, transport, warehousing or distribution. Order processing or contract administration experience. Experience using TMS, WMS, CRM or ERP systems. Familiarity with KPI reporting or performance data. What Is On Offer Monday to Friday, 08:30am to 5:00pm. Supportive team environment within a growing business. Opportunity to develop within the account as the contract scales. Free on-site parking.
Agile Delivery Manager - Broadcast Media Sector (must have broadcast media content supply chain experience) Location: London/UK (Hybrid Flexible approx. 1-3dpw on site) Type: Contract 6 months initially- Outside IR35 - Approx 450pd Availability - ASAP or within 2 weeks notice Agile Delivery Manager required to work with one of the UK's most dynamic broadcast media technology environments. We're looking for an Agile Delivery Manager with proven experience in the broadcast and media sector, specifically across content supply chain technology and operations. Approx 5+ years within the UK broadcast media and entertainment industry and a minimum of 3 years experience working in similar Agile Delivery Manager positions (including Scrum/Scrum Master experience, ScrumMaster CSM ideal). Looking for experience delivering large, multi-year media technology projects/programmes. You should be comfortable matrix managing distributed teams of 10+ such as software development/engineering, business analysts, solution architects, data analysts etc as well as senior Stakeholder client engagement (up to CTO). About the Role As an Agile Delivery Manager, you'll lead the successful delivery of complex, scalable media technology projects - ensuring our clients' content and media supply chain workflows operate seamlessly. You'll champion agile principles, coach cross-functional teams, and remove barriers to ensure delivery excellence from concept to deployment. You'll work closely with our key clients and internal stakeholders, providing oversight and guidance throughout delivery while maintaining strong client relationships. Primary focus will be driving delivery performance, continuous improvement, and alignment with strategic objectives. Key Responsibilities Lead 2 Agile delivery teams (integrated client and internal) across the media supply chain, ensuring outcomes are delivered effectively and on time. Drive Agile practices (Scrum - this is key, Kanban, Lean) to enable adaptive, transparent, and results-driven delivery - running regular standups, sprint meetings, refinement sessions etc. Collaborate with product owners, architects, and engineering teams to maintain clear delivery roadmaps and priorities. Manage project governance, timelines, budgets, and reporting for key broadcast and media technology initiatives. Build trust-based relationships with all stakeholders, providing strategic delivery insight and proactive communication Account Management - Oversee account performance: monitor service levels, identify improvements, and ensure client satisfaction. Leverage tools like Jira to help teams plan, coordinate and optimise flow. Help expand the client account. About You Credible within large Broadcast Media company - strong knowledge and experience of the broadcast and media sector, including end to end media operations and content supply chains (e.g. ingest, media asset management, content distribution, metadata workflows) - Minimum 5 years, ideally 10 years, within the UK broadcast media Proven experience within a similar Agile Delivery Management role/ or Agile Project Manager role: leading end-to-end agile programmes/projects, within media enterprise-level technology environments. Experienced in Agile processes including Scrum/Kanban ideally qualified- Well-versed in building trust and coaching teams toward self-management and cross-functional behaviours. Strong stakeholder management and client engagement skills. Ability to bridge the gap between technology teams and operational stakeholders in fast-paced, media-rich settings. Excellent communication, leadership, and coaching abilities. Account Management skills - able to be the face of the supplier with the client providing service management, ensuring high level of satisfaction, Client communication, proactively dealing with risks and issues Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Aug 08, 2026
Contractor
Agile Delivery Manager - Broadcast Media Sector (must have broadcast media content supply chain experience) Location: London/UK (Hybrid Flexible approx. 1-3dpw on site) Type: Contract 6 months initially- Outside IR35 - Approx 450pd Availability - ASAP or within 2 weeks notice Agile Delivery Manager required to work with one of the UK's most dynamic broadcast media technology environments. We're looking for an Agile Delivery Manager with proven experience in the broadcast and media sector, specifically across content supply chain technology and operations. Approx 5+ years within the UK broadcast media and entertainment industry and a minimum of 3 years experience working in similar Agile Delivery Manager positions (including Scrum/Scrum Master experience, ScrumMaster CSM ideal). Looking for experience delivering large, multi-year media technology projects/programmes. You should be comfortable matrix managing distributed teams of 10+ such as software development/engineering, business analysts, solution architects, data analysts etc as well as senior Stakeholder client engagement (up to CTO). About the Role As an Agile Delivery Manager, you'll lead the successful delivery of complex, scalable media technology projects - ensuring our clients' content and media supply chain workflows operate seamlessly. You'll champion agile principles, coach cross-functional teams, and remove barriers to ensure delivery excellence from concept to deployment. You'll work closely with our key clients and internal stakeholders, providing oversight and guidance throughout delivery while maintaining strong client relationships. Primary focus will be driving delivery performance, continuous improvement, and alignment with strategic objectives. Key Responsibilities Lead 2 Agile delivery teams (integrated client and internal) across the media supply chain, ensuring outcomes are delivered effectively and on time. Drive Agile practices (Scrum - this is key, Kanban, Lean) to enable adaptive, transparent, and results-driven delivery - running regular standups, sprint meetings, refinement sessions etc. Collaborate with product owners, architects, and engineering teams to maintain clear delivery roadmaps and priorities. Manage project governance, timelines, budgets, and reporting for key broadcast and media technology initiatives. Build trust-based relationships with all stakeholders, providing strategic delivery insight and proactive communication Account Management - Oversee account performance: monitor service levels, identify improvements, and ensure client satisfaction. Leverage tools like Jira to help teams plan, coordinate and optimise flow. Help expand the client account. About You Credible within large Broadcast Media company - strong knowledge and experience of the broadcast and media sector, including end to end media operations and content supply chains (e.g. ingest, media asset management, content distribution, metadata workflows) - Minimum 5 years, ideally 10 years, within the UK broadcast media Proven experience within a similar Agile Delivery Management role/ or Agile Project Manager role: leading end-to-end agile programmes/projects, within media enterprise-level technology environments. Experienced in Agile processes including Scrum/Kanban ideally qualified- Well-versed in building trust and coaching teams toward self-management and cross-functional behaviours. Strong stakeholder management and client engagement skills. Ability to bridge the gap between technology teams and operational stakeholders in fast-paced, media-rich settings. Excellent communication, leadership, and coaching abilities. Account Management skills - able to be the face of the supplier with the client providing service management, ensuring high level of satisfaction, Client communication, proactively dealing with risks and issues Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Boden Group are recruiting for an experienced Facilities Manager to lead the delivery of hard and soft FM services across a high-profile operational environment. This is a great opportunity for a confident FM professional who enjoys taking ownership, managing service delivery, building strong client relationships and ensuring a safe, compliant and well-run site. The role would suit someone with experience across complex facilities, ideally public-facing or high-footfall environment. The Role As Facilities Manager, you will be responsible for overseeing day-to-day FM operations, ensuring services are delivered safely, efficiently and in line with agreed standards. You will manage contractors, support staff, planned and reactive maintenance, compliance requirements, service performance and client communication, while identifying opportunities to improve service delivery. Key Responsibilities You will: Oversee the delivery of hard and soft facilities services. Ensure compliance with health, safety, environmental and quality standards. Manage KPIs, SLAs and contract deliverables. Coordinate onsite contractors and support teams. Oversee planned preventive maintenance and reactive works. Audit contractor performance and safe systems of work. Build and maintain strong client relationships. Support budget control, P&L management and service improvement. About You We are looking for someone with: Significant experience in Facilities Management. Strong knowledge of hard and soft services. Experience managing FM contracts or operational service contracts. Strong contractor management experience. Good understanding of health and safety requirements. Knowledge of SFG20 or similar maintenance standards. Excellent planning, organisation and communication skills. A customer-focused approach and confidence working with stakeholders at all levels. Experience in a transport, airport, station, infrastructure or high-footfall environment would be highly desirable. Why Apply? This is a hands-on FM role in a busy, operational environment where no two days are the same. You will have the chance to take ownership of service delivery, lead from the front and make a genuine impact across a key site. Apply now or contact Boden Group for a confidential conversation.
Aug 08, 2026
Full time
Boden Group are recruiting for an experienced Facilities Manager to lead the delivery of hard and soft FM services across a high-profile operational environment. This is a great opportunity for a confident FM professional who enjoys taking ownership, managing service delivery, building strong client relationships and ensuring a safe, compliant and well-run site. The role would suit someone with experience across complex facilities, ideally public-facing or high-footfall environment. The Role As Facilities Manager, you will be responsible for overseeing day-to-day FM operations, ensuring services are delivered safely, efficiently and in line with agreed standards. You will manage contractors, support staff, planned and reactive maintenance, compliance requirements, service performance and client communication, while identifying opportunities to improve service delivery. Key Responsibilities You will: Oversee the delivery of hard and soft facilities services. Ensure compliance with health, safety, environmental and quality standards. Manage KPIs, SLAs and contract deliverables. Coordinate onsite contractors and support teams. Oversee planned preventive maintenance and reactive works. Audit contractor performance and safe systems of work. Build and maintain strong client relationships. Support budget control, P&L management and service improvement. About You We are looking for someone with: Significant experience in Facilities Management. Strong knowledge of hard and soft services. Experience managing FM contracts or operational service contracts. Strong contractor management experience. Good understanding of health and safety requirements. Knowledge of SFG20 or similar maintenance standards. Excellent planning, organisation and communication skills. A customer-focused approach and confidence working with stakeholders at all levels. Experience in a transport, airport, station, infrastructure or high-footfall environment would be highly desirable. Why Apply? This is a hands-on FM role in a busy, operational environment where no two days are the same. You will have the chance to take ownership of service delivery, lead from the front and make a genuine impact across a key site. Apply now or contact Boden Group for a confidential conversation.
Are you ready to take the next step in your career? Job Title: Lettings Manager Salary: 30,000 - 32,000 Hours: Full Time - Monday - Friday Location: West Bromwich, Birmingham Benefits: 25 days holiday plus bank holidays, Hybrid working upon successfully completing probation period, Health cash plan, up to 6% matched pension, stunning city centre offices. Our highly respected and forward-thinking client is on the lookout for a dynamic and enthusiastic Lettings Manager to lead their vibrant team in West Bromwich! This is your chance to shine in a hands-on leadership role where you can make a real impact and help shape the future of residential lettings in the area. Key Responsibilities: Lead and grow the West Bromwich lettings team (currently 2 negotiators, with plans to expand to 3) Manage daily lettings operations, ensuring smooth and efficient processes Support valuations and property listings to attract new clients Drive new business generation and increase market share Deliver exceptional service to both landlords and tenants Motivate and develop team performance to achieve targets Build and maintain strong relationships within the local property market What you'll bring: Full UK driving licence and willingness to travel Proven experience in a managerial or senior lettings role within estate agency Strong leadership and people management skills, with the ability to inspire your team Target-driven mindset focused on delivering outstanding results Excellent organisational skills with a keen eye for detail Confident communicator with strong interpersonal skills Resilient, positive, and proactive approach to challenges Local area knowledge is a plus! Why join us? Car allowance to support your travel needs Clear, structured career progression opportunities Industry-leading training and continuous professional development to enhance your skills Join a company that values your contribution and offers a supportive environment where you can thrive! If you're ready to inspire, grow, and make a difference in the lettings world, we want to hear from you! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 08, 2026
Full time
Are you ready to take the next step in your career? Job Title: Lettings Manager Salary: 30,000 - 32,000 Hours: Full Time - Monday - Friday Location: West Bromwich, Birmingham Benefits: 25 days holiday plus bank holidays, Hybrid working upon successfully completing probation period, Health cash plan, up to 6% matched pension, stunning city centre offices. Our highly respected and forward-thinking client is on the lookout for a dynamic and enthusiastic Lettings Manager to lead their vibrant team in West Bromwich! This is your chance to shine in a hands-on leadership role where you can make a real impact and help shape the future of residential lettings in the area. Key Responsibilities: Lead and grow the West Bromwich lettings team (currently 2 negotiators, with plans to expand to 3) Manage daily lettings operations, ensuring smooth and efficient processes Support valuations and property listings to attract new clients Drive new business generation and increase market share Deliver exceptional service to both landlords and tenants Motivate and develop team performance to achieve targets Build and maintain strong relationships within the local property market What you'll bring: Full UK driving licence and willingness to travel Proven experience in a managerial or senior lettings role within estate agency Strong leadership and people management skills, with the ability to inspire your team Target-driven mindset focused on delivering outstanding results Excellent organisational skills with a keen eye for detail Confident communicator with strong interpersonal skills Resilient, positive, and proactive approach to challenges Local area knowledge is a plus! Why join us? Car allowance to support your travel needs Clear, structured career progression opportunities Industry-leading training and continuous professional development to enhance your skills Join a company that values your contribution and offers a supportive environment where you can thrive! If you're ready to inspire, grow, and make a difference in the lettings world, we want to hear from you! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Benefits: Company pension scheme Health cash plan Life assurance Employee assistance programme Cycle to work scheme Employee discounts Referral bonus scheme Paid volunteer time Role Overview: We are seeking an experienced Facilities Manager to oversee the day-to-day operations of a large, high-rise residential development. You will be responsible for ensuring the building is operated safely, efficiently and in full compliance with all statutory and regulatory requirements. The role involves full ownership of facilities and maintenance activity across the site, working closely with onsite teams to deliver a high-quality resident experience while supporting the long-term performance and integrity of the asset. Key Responsibilities: Lead and develop the onsite facilities and maintenance team Manage planned preventative maintenance (PPM) and reactive works Ensure full compliance with H&S, fire safety and statutory regulations Oversee contractors and service providers, ensuring safe and high-quality delivery Carry out regular inspections across plant rooms, apartments and communal areas Manage Permit to Work systems and review RAMS documentation Maintain accurate records via CAFM and compliance systems Support lifecycle planning and capital works projects Monitor utilities and drive energy efficiency initiatives Ensure all life safety systems are fully operational Provide regular performance and compliance reporting Experience Required for This Role: Experience as a Facilities Manager or similar within residential or complex environments Strong knowledge of M&E systems and building maintenance Good understanding of health & safety, statutory compliance and high-rise building regulations Proven experience managing contractors and service providers Knowledge of fire safety systems and compliance processes Comfortable using CAFM systems, BMS and Microsoft Office Strong communication and stakeholder management skills IOSH Managing Safely NEBOSH General Certificate Relevant technical qualification (NVQ / City & Guilds or equivalent) IWFM membership or working towards Why Join Our Client's Team? Opportunity to work on a high-profile, large-scale residential scheme Be part of a growing, professional and resident-focused environment Supportive team culture with a focus on quality and standards Long-term development and progression opportunities Inclusive workplace that values diversity and collaboration
Aug 08, 2026
Full time
Benefits: Company pension scheme Health cash plan Life assurance Employee assistance programme Cycle to work scheme Employee discounts Referral bonus scheme Paid volunteer time Role Overview: We are seeking an experienced Facilities Manager to oversee the day-to-day operations of a large, high-rise residential development. You will be responsible for ensuring the building is operated safely, efficiently and in full compliance with all statutory and regulatory requirements. The role involves full ownership of facilities and maintenance activity across the site, working closely with onsite teams to deliver a high-quality resident experience while supporting the long-term performance and integrity of the asset. Key Responsibilities: Lead and develop the onsite facilities and maintenance team Manage planned preventative maintenance (PPM) and reactive works Ensure full compliance with H&S, fire safety and statutory regulations Oversee contractors and service providers, ensuring safe and high-quality delivery Carry out regular inspections across plant rooms, apartments and communal areas Manage Permit to Work systems and review RAMS documentation Maintain accurate records via CAFM and compliance systems Support lifecycle planning and capital works projects Monitor utilities and drive energy efficiency initiatives Ensure all life safety systems are fully operational Provide regular performance and compliance reporting Experience Required for This Role: Experience as a Facilities Manager or similar within residential or complex environments Strong knowledge of M&E systems and building maintenance Good understanding of health & safety, statutory compliance and high-rise building regulations Proven experience managing contractors and service providers Knowledge of fire safety systems and compliance processes Comfortable using CAFM systems, BMS and Microsoft Office Strong communication and stakeholder management skills IOSH Managing Safely NEBOSH General Certificate Relevant technical qualification (NVQ / City & Guilds or equivalent) IWFM membership or working towards Why Join Our Client's Team? Opportunity to work on a high-profile, large-scale residential scheme Be part of a growing, professional and resident-focused environment Supportive team culture with a focus on quality and standards Long-term development and progression opportunities Inclusive workplace that values diversity and collaboration
Business Development Executive Salary: 32,000 - 38,000 plus performance bonus Job Type: Permanent Hours: Full time, Monday to Friday 8:30am-5pm Location: Outskirts of Newcastle City Centre - Free parking available The successful candidate must hold a full UK driving licence and have access to their own vehicle. About the Role We are seeking an ambitious and results-driven Business Development Executive . This role is ideal for an experienced sales professional with a proven track record of winning new business, developing client relationships, and securing high-value contracts. The successful candidate will play a key role in driving business growth by identifying new opportunities, generating leads, attending client meetings, delivering presentations, and converting prospects into long-term customers. You will work closely with the Operations Manager and wider team to develop and maintain a strong sales pipeline while ensuring an excellent customer experience. Key Responsibilities Identify and develop new business opportunities through networking, referrals, prospecting, and lead generation activities. Manage the full sales cycle from initial contact through to proposal, negotiation, and contract award. Build and maintain strong relationships with existing and prospective clients. Attend meetings with clients both in person and via Microsoft Teams. Deliver professional presentations and proposals tailored to client requirements. Achieve and exceed individual sales targets and business development objectives. Develop a thorough understanding of the company's products and services to effectively communicate value to clients. Maintain an active sales pipeline and provide regular updates on opportunities and forecasts. Work collaboratively with operational teams to ensure smooth onboarding and delivery for new clients. Monitor market trends, competitor activity, and emerging opportunities within target sectors. Ensure CRM systems and sales records are maintained accurately and up to date. Represent the business professionally at industry events, networking meetings, and exhibitions where required. Skills and Experience We are keen to support the development of the right individual; however, applicants should already demonstrate the following: Proven success within a business-to-business sales role. Experience managing the full sales process from lead generation through to closing deals. Excellent communication, presentation, negotiation, and relationship-building skills. Commercial awareness with the ability to identify customer needs and present tailored solutions. Self-motivated, target-driven, and capable of working independently. Strong organisational and administrative skills with attention to detail. Experience using CRM systems and maintaining accurate sales records. Full UK driving licence. Personal Attributes Professional and confident communicator. Positive, proactive, and resilient approach to sales. Customer-focused with a commitment to delivering excellent service. Highly motivated and driven to achieve results. Strong team player with the ability to build effective internal and external relationships. What's On Offer Competitive salary of 32,000 - 38,000 Performance-related bonus scheme Opportunity to join a growing and ambitious business Supportive and dynamic working environment Career development and progression opportunities If you are a motivated sales professional looking to make a significant impact within a growing business, we would love to hear from you. Don't miss out on this fantastic opportunity-apply today and embark on a rewarding journey! If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 08, 2026
Full time
Business Development Executive Salary: 32,000 - 38,000 plus performance bonus Job Type: Permanent Hours: Full time, Monday to Friday 8:30am-5pm Location: Outskirts of Newcastle City Centre - Free parking available The successful candidate must hold a full UK driving licence and have access to their own vehicle. About the Role We are seeking an ambitious and results-driven Business Development Executive . This role is ideal for an experienced sales professional with a proven track record of winning new business, developing client relationships, and securing high-value contracts. The successful candidate will play a key role in driving business growth by identifying new opportunities, generating leads, attending client meetings, delivering presentations, and converting prospects into long-term customers. You will work closely with the Operations Manager and wider team to develop and maintain a strong sales pipeline while ensuring an excellent customer experience. Key Responsibilities Identify and develop new business opportunities through networking, referrals, prospecting, and lead generation activities. Manage the full sales cycle from initial contact through to proposal, negotiation, and contract award. Build and maintain strong relationships with existing and prospective clients. Attend meetings with clients both in person and via Microsoft Teams. Deliver professional presentations and proposals tailored to client requirements. Achieve and exceed individual sales targets and business development objectives. Develop a thorough understanding of the company's products and services to effectively communicate value to clients. Maintain an active sales pipeline and provide regular updates on opportunities and forecasts. Work collaboratively with operational teams to ensure smooth onboarding and delivery for new clients. Monitor market trends, competitor activity, and emerging opportunities within target sectors. Ensure CRM systems and sales records are maintained accurately and up to date. Represent the business professionally at industry events, networking meetings, and exhibitions where required. Skills and Experience We are keen to support the development of the right individual; however, applicants should already demonstrate the following: Proven success within a business-to-business sales role. Experience managing the full sales process from lead generation through to closing deals. Excellent communication, presentation, negotiation, and relationship-building skills. Commercial awareness with the ability to identify customer needs and present tailored solutions. Self-motivated, target-driven, and capable of working independently. Strong organisational and administrative skills with attention to detail. Experience using CRM systems and maintaining accurate sales records. Full UK driving licence. Personal Attributes Professional and confident communicator. Positive, proactive, and resilient approach to sales. Customer-focused with a commitment to delivering excellent service. Highly motivated and driven to achieve results. Strong team player with the ability to build effective internal and external relationships. What's On Offer Competitive salary of 32,000 - 38,000 Performance-related bonus scheme Opportunity to join a growing and ambitious business Supportive and dynamic working environment Career development and progression opportunities If you are a motivated sales professional looking to make a significant impact within a growing business, we would love to hear from you. Don't miss out on this fantastic opportunity-apply today and embark on a rewarding journey! If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role Overview Combine technical expertise with excellent client management skills, ensuring seamless day-to-day operations, consistent service excellence and proactive support across all AV services at all EMEA sites. Demonstrate a keen interest in computer science and emerging technologies (including AI) experience in developing software or automations would be an advantage as we continue to advance and adopt new technology moving forward. Key Responsibilities Technical Oversee all onsite AV systems including event spaces, video conference meeting rooms, portable systems etc Serve as a technical point of escalation for complex AV issues, collaborating with Remediation to assist the team in resolving faults promptly Production of SOPs, training manuals, and other ad-hoc support documentations as needed. Be prepared to provide setup, testing and duration support to events that may need assistance, either due to resourcing issues or to provide a higher level of technical ability Keen interest in computer science / AI and new technology trends; software development or automation experience is advantageous and will support continuous improvement across the service Operations Direct line management of technicians Supervise daily, weekly and monthly service operations including meeting room checks, PMR checks where scheduled, reporting, permits etc Resourcing: In collaboration with the EMEA Operations Manager and EMEA Onsite Manager, assigning resources to events, meetings, and other activities, ensuring appropriate levels of resource are maintained whilst being economical and efficient with both additional resources and overtime. Inbox Management: Tasking ownership and ensuring all emails are replied to in a timely fashion Contribute to service reviews, providing insights and recommendations of content to display. Support: Providing operational support when requested by the EMEA Operations Manager and EMEA Onsite Manager and cover during their absences. Producing reports on volumes, recharge, team efficiency and ad-hoc as requested Stakeholder Management: Ensure that the relationship between proAV and the client is a positive one maintaining a strong, trust-based relationship with end users, stakeholders and other contractor teams Attending daily and weekly team meetings ascertain resource, technical requirements, room health status, AV charges, etc. Weekly events scheduling forecast staff requirements, training requirements Staff rota and holiday requests Incident management: manage the incident process lifecycle as per client GMS internal processes in respect of BAU & Event Technician work Resource Admin Onboarding: Onboarding of badged (CW) resources Permit Vetting: Permit Vetting (PV) resources E-Permits: Tracking PV resources and status on e-Permit Management of compliance requirements and time frames for onboarded and permit-vetted resources Checking and validating overtime forms Invoicing Admin Opening PO requests on Ariba Collaborating in the invoicing process Ariba orders Billing Admin Cost-center reconciliation, checking validity of cost centers EMEA cost center allocation Chasing and escalating aged invoices Producing monthly reports for billing documents within the first 2 working days of each month (subject to change, previously communicated) Providing information necessary for billing to internal proAV teams (addresses, tax numbers, requestor names, legal entities, etc.) General Admin Requesting quotes for travel, getting client approval, and confirming cost centres Arranging purchase orders for suppliers via appropriate proAV departments About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Aug 08, 2026
Full time
Role Overview Combine technical expertise with excellent client management skills, ensuring seamless day-to-day operations, consistent service excellence and proactive support across all AV services at all EMEA sites. Demonstrate a keen interest in computer science and emerging technologies (including AI) experience in developing software or automations would be an advantage as we continue to advance and adopt new technology moving forward. Key Responsibilities Technical Oversee all onsite AV systems including event spaces, video conference meeting rooms, portable systems etc Serve as a technical point of escalation for complex AV issues, collaborating with Remediation to assist the team in resolving faults promptly Production of SOPs, training manuals, and other ad-hoc support documentations as needed. Be prepared to provide setup, testing and duration support to events that may need assistance, either due to resourcing issues or to provide a higher level of technical ability Keen interest in computer science / AI and new technology trends; software development or automation experience is advantageous and will support continuous improvement across the service Operations Direct line management of technicians Supervise daily, weekly and monthly service operations including meeting room checks, PMR checks where scheduled, reporting, permits etc Resourcing: In collaboration with the EMEA Operations Manager and EMEA Onsite Manager, assigning resources to events, meetings, and other activities, ensuring appropriate levels of resource are maintained whilst being economical and efficient with both additional resources and overtime. Inbox Management: Tasking ownership and ensuring all emails are replied to in a timely fashion Contribute to service reviews, providing insights and recommendations of content to display. Support: Providing operational support when requested by the EMEA Operations Manager and EMEA Onsite Manager and cover during their absences. Producing reports on volumes, recharge, team efficiency and ad-hoc as requested Stakeholder Management: Ensure that the relationship between proAV and the client is a positive one maintaining a strong, trust-based relationship with end users, stakeholders and other contractor teams Attending daily and weekly team meetings ascertain resource, technical requirements, room health status, AV charges, etc. Weekly events scheduling forecast staff requirements, training requirements Staff rota and holiday requests Incident management: manage the incident process lifecycle as per client GMS internal processes in respect of BAU & Event Technician work Resource Admin Onboarding: Onboarding of badged (CW) resources Permit Vetting: Permit Vetting (PV) resources E-Permits: Tracking PV resources and status on e-Permit Management of compliance requirements and time frames for onboarded and permit-vetted resources Checking and validating overtime forms Invoicing Admin Opening PO requests on Ariba Collaborating in the invoicing process Ariba orders Billing Admin Cost-center reconciliation, checking validity of cost centers EMEA cost center allocation Chasing and escalating aged invoices Producing monthly reports for billing documents within the first 2 working days of each month (subject to change, previously communicated) Providing information necessary for billing to internal proAV teams (addresses, tax numbers, requestor names, legal entities, etc.) General Admin Requesting quotes for travel, getting client approval, and confirming cost centres Arranging purchase orders for suppliers via appropriate proAV departments About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Job Title: Senior Marketing Manager - Employer Brand & Diversity, Equity & Inclusion (Maternity Cover) Location: 100% Remote (UK & Ireland focused) Contract Type: Temporary (Maternity Cover) About the Opportunity We are partnering with a leading global professional services and consulting firm to find a highly strategic Senior Marketing Manager. This is a critical maternity cover role sitting within the UK and Ireland (UKI) marketing team, focusing heavily on Local Eminence and Talent Brand. If you are a passionate B2B marketer with a strong background in employer branding, corporate reputation, and D&I, this is an incredible opportunity to lead meaningful, high-impact campaigns on a global stage. Key Responsibilities Strategic Campaign Leadership: Lead key UK campaigns working across the marketing and communications mix, including events management, brand, industry marketing, social media, internal communications, PR, and client relationship marketing. Talent Brand & I&D Narrative: Craft a joined-up story that supports inclusion across all groups (social mobility, LGBTQ+, ethnicity, gender, faith, and disability). Ensure the Employer Value Proposition and brand values are reflected consistently across Corporate Social Responsibility (CSR) and Recruitment narratives. Event & Program Activation: Position and create strategic programs from planning through to activation and measurement. This includes running flagship corporate hospitality events like International Women's Day and driving local thought leadership. Global-to-Local Alignment: Take overarching global I&D and Talent Brand strategies and tailor them to respond effectively to local UK and Ireland talent and market needs. Stakeholder & Partnership Management: Work in daily partnership with executive I&D sponsors, external and charity partners, HR, Recruitment, and Corporate Citizenship teams. Campaign Execution & Operations: Drive 360-degree activation across paid, earned, and organic media. Manage vital administrative tasks including budget updates, procurement, contract archiving, and legal I&D reporting requirements. What We Are Looking For Proven B2B Marketing Expertise: Significant experience developing and delivering integrated, measurable marketing programs within a large, matrixed corporate environment (technology, consulting, or professional services sector preferred). Employer Brand & I&D Passion: Deep understanding of Employer Value Proposition (EVP) marketing and a genuine passion for Inclusion & Diversity. Exceptional Stakeholder Management: Ability to influence, collaborate, and build strong relationships with senior internal leaders and external partners across multiple business units. Project Management Skills: Proven ability to manage complex, multi-channel programs and balance competing stakeholder priorities effectively. Analytical Mindset: Experience using data and insights to optimize marketing performance and demonstrate tangible ROI. Modern Marketing Acumen: A proactive, self-starting mentality with a learning mindset and an appetite to utilize the latest MarTech platforms and AI tools to enhance efficiency. Strong Communicator: Excellent written and verbal communication skills with the ability to represent the marketing function confidently. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Aug 08, 2026
Contractor
Job Title: Senior Marketing Manager - Employer Brand & Diversity, Equity & Inclusion (Maternity Cover) Location: 100% Remote (UK & Ireland focused) Contract Type: Temporary (Maternity Cover) About the Opportunity We are partnering with a leading global professional services and consulting firm to find a highly strategic Senior Marketing Manager. This is a critical maternity cover role sitting within the UK and Ireland (UKI) marketing team, focusing heavily on Local Eminence and Talent Brand. If you are a passionate B2B marketer with a strong background in employer branding, corporate reputation, and D&I, this is an incredible opportunity to lead meaningful, high-impact campaigns on a global stage. Key Responsibilities Strategic Campaign Leadership: Lead key UK campaigns working across the marketing and communications mix, including events management, brand, industry marketing, social media, internal communications, PR, and client relationship marketing. Talent Brand & I&D Narrative: Craft a joined-up story that supports inclusion across all groups (social mobility, LGBTQ+, ethnicity, gender, faith, and disability). Ensure the Employer Value Proposition and brand values are reflected consistently across Corporate Social Responsibility (CSR) and Recruitment narratives. Event & Program Activation: Position and create strategic programs from planning through to activation and measurement. This includes running flagship corporate hospitality events like International Women's Day and driving local thought leadership. Global-to-Local Alignment: Take overarching global I&D and Talent Brand strategies and tailor them to respond effectively to local UK and Ireland talent and market needs. Stakeholder & Partnership Management: Work in daily partnership with executive I&D sponsors, external and charity partners, HR, Recruitment, and Corporate Citizenship teams. Campaign Execution & Operations: Drive 360-degree activation across paid, earned, and organic media. Manage vital administrative tasks including budget updates, procurement, contract archiving, and legal I&D reporting requirements. What We Are Looking For Proven B2B Marketing Expertise: Significant experience developing and delivering integrated, measurable marketing programs within a large, matrixed corporate environment (technology, consulting, or professional services sector preferred). Employer Brand & I&D Passion: Deep understanding of Employer Value Proposition (EVP) marketing and a genuine passion for Inclusion & Diversity. Exceptional Stakeholder Management: Ability to influence, collaborate, and build strong relationships with senior internal leaders and external partners across multiple business units. Project Management Skills: Proven ability to manage complex, multi-channel programs and balance competing stakeholder priorities effectively. Analytical Mindset: Experience using data and insights to optimize marketing performance and demonstrate tangible ROI. Modern Marketing Acumen: A proactive, self-starting mentality with a learning mindset and an appetite to utilize the latest MarTech platforms and AI tools to enhance efficiency. Strong Communicator: Excellent written and verbal communication skills with the ability to represent the marketing function confidently. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.
Aug 08, 2026
Full time
Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.
Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site 85,000 - 95,000 (c. 90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team. Reporting into senior leadership, you'll take ownership of: Infrastructure, network & hardware lifecycle across all sites Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing) System uptime, resilience & business continuity / disaster recovery Cloud infrastructure strategy and future technology roadmap End-user IT support and service standards Vendor management and IT operational budget Building and leading a dependable, well-organised IT operations team What We're Looking For Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment Strong knowledge of networks, cloud infrastructure and cyber-security A proven track record running dependable, well-governed IT operations Experience in multi-site, warehouse or operational environments is an advantage Exposure to ISO frameworks / formal security certifications is an advantage You will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Aug 08, 2026
Full time
Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site 85,000 - 95,000 (c. 90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team. Reporting into senior leadership, you'll take ownership of: Infrastructure, network & hardware lifecycle across all sites Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing) System uptime, resilience & business continuity / disaster recovery Cloud infrastructure strategy and future technology roadmap End-user IT support and service standards Vendor management and IT operational budget Building and leading a dependable, well-organised IT operations team What We're Looking For Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment Strong knowledge of networks, cloud infrastructure and cyber-security A proven track record running dependable, well-governed IT operations Experience in multi-site, warehouse or operational environments is an advantage Exposure to ISO frameworks / formal security certifications is an advantage You will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
The Assistant Store Manager will support the store's operations and team to deliver exceptional customer service and meet sales goals. This role in the retail industry requires a proactive individual with strong organisational and leadership skills to manage day-to-day activities effectively. The business sells multi product apparel therefore the role would suit someone from an 1-2-1 retail management background, Client Details The employer is a well-established retail organisation with a reputation for offering high-quality products and excellent service. As part of a medium-sized team, they are committed to providing a professional and customer-focused shopping experience in their Birmingham Store Description Assist the Store Manager in overseeing daily operations and ensuring store standards are met. Lead, motivate, and develop the store team to achieve sales targets and maintain high morale. Provide excellent customer service and resolve any escalated customer queries effectively. Monitor stock levels and liaise with relevant teams to ensure timely replenishment. Support the implementation of promotional activities and visual merchandising standards. Ensure compliance with health and safety regulations within the store environment. Conduct regular performance reviews and provide constructive feedback to team members. Handle administrative tasks, including scheduling and reporting, to support store operations. Profile A successful Assistant Store Manager should have: Experience in a retail or customer-facing role, ideally with leadership responsibilities. Strong organisational and problem-solving skills to manage daily store operations effectively. Proven ability to motivate and develop a team to achieve sales targets. Excellent communication skills to engage with both customers and team members. An understanding of stock management and visual merchandising principles. A proactive approach to ensuring compliance with company policies and procedures. A focus on delivering high-quality service and maintaining customer satisfaction. Job Offer A competitive salary ranging from to 32,000 per annum, plus bonus. Performance-based bonus opportunities. A permanent role for a British Heritage Brand Opportunities for professional growth and development within the company. A supportive and collaborative team environment. If you are eager to join a thriving retail company and take the next step in your career, we encourage you to apply for this exciting Assistant Store Manager role in Birmingham Assistant Store Manager - Apparel Assistant Store Manager - Apparel Assistant Store Manager - Apparel
Aug 08, 2026
Full time
The Assistant Store Manager will support the store's operations and team to deliver exceptional customer service and meet sales goals. This role in the retail industry requires a proactive individual with strong organisational and leadership skills to manage day-to-day activities effectively. The business sells multi product apparel therefore the role would suit someone from an 1-2-1 retail management background, Client Details The employer is a well-established retail organisation with a reputation for offering high-quality products and excellent service. As part of a medium-sized team, they are committed to providing a professional and customer-focused shopping experience in their Birmingham Store Description Assist the Store Manager in overseeing daily operations and ensuring store standards are met. Lead, motivate, and develop the store team to achieve sales targets and maintain high morale. Provide excellent customer service and resolve any escalated customer queries effectively. Monitor stock levels and liaise with relevant teams to ensure timely replenishment. Support the implementation of promotional activities and visual merchandising standards. Ensure compliance with health and safety regulations within the store environment. Conduct regular performance reviews and provide constructive feedback to team members. Handle administrative tasks, including scheduling and reporting, to support store operations. Profile A successful Assistant Store Manager should have: Experience in a retail or customer-facing role, ideally with leadership responsibilities. Strong organisational and problem-solving skills to manage daily store operations effectively. Proven ability to motivate and develop a team to achieve sales targets. Excellent communication skills to engage with both customers and team members. An understanding of stock management and visual merchandising principles. A proactive approach to ensuring compliance with company policies and procedures. A focus on delivering high-quality service and maintaining customer satisfaction. Job Offer A competitive salary ranging from to 32,000 per annum, plus bonus. Performance-based bonus opportunities. A permanent role for a British Heritage Brand Opportunities for professional growth and development within the company. A supportive and collaborative team environment. If you are eager to join a thriving retail company and take the next step in your career, we encourage you to apply for this exciting Assistant Store Manager role in Birmingham Assistant Store Manager - Apparel Assistant Store Manager - Apparel Assistant Store Manager - Apparel
