Annual salary: up to £30,975.00 Helpdesk Team Leader Location: Rainham - London Salary: £30,975 Contract Type: Permanent, Full-Time Hours, Office based Hours: 42.5 hours per week, Monday to Friday, 8:00am - 5:00pm About the Role We are looking for a proactive Helpdesk Team Leader, to lead a team of Helpdesk Operators managing repairs and maintenance enquiries. You'll pay a key role in delivering excellent customer service, ensuring repairs are managed efficiently, service level agreements (SLAs) are achieved, and your team is supported to perform at their best. The ideal candidate will be an experienced people manager with excellent customer service skills, the ability to prioritise a busy workload, and confidence in handling escalated enquiries and complaints. Role Responsibilities Lead, coach and develop a team of Helpdesk Operators. Monitor call quality, productivity and customer satisfaction. Ensure repair requests are logged accurately and prioritised appropriately. Manage escalated enquiries and customer complaints. Monitor team performance against KPIs and SLAs. Conduct one-to-one meetings, performance reviews and training. Work closely with planners, contractors and operational teams to ensure repairs are completed on time. Produce performance reports and identify opportunities for improvement. Ensure compliance with company policies, health and safety requirements, and data protection legislation. Role Criteria Previous experience leading or managing a team. Experience working in a call centre or helpdesk environment. Strong customer service and complaint handling skills. Previous administrative experience Good IT skills, including Microsoft Office and CRM systems. Excellent organisational and communication skills, with the ability to manage multiple priorities Desirable Knowledge of repairs and maintenance Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 29, 2026
Full time
Annual salary: up to £30,975.00 Helpdesk Team Leader Location: Rainham - London Salary: £30,975 Contract Type: Permanent, Full-Time Hours, Office based Hours: 42.5 hours per week, Monday to Friday, 8:00am - 5:00pm About the Role We are looking for a proactive Helpdesk Team Leader, to lead a team of Helpdesk Operators managing repairs and maintenance enquiries. You'll pay a key role in delivering excellent customer service, ensuring repairs are managed efficiently, service level agreements (SLAs) are achieved, and your team is supported to perform at their best. The ideal candidate will be an experienced people manager with excellent customer service skills, the ability to prioritise a busy workload, and confidence in handling escalated enquiries and complaints. Role Responsibilities Lead, coach and develop a team of Helpdesk Operators. Monitor call quality, productivity and customer satisfaction. Ensure repair requests are logged accurately and prioritised appropriately. Manage escalated enquiries and customer complaints. Monitor team performance against KPIs and SLAs. Conduct one-to-one meetings, performance reviews and training. Work closely with planners, contractors and operational teams to ensure repairs are completed on time. Produce performance reports and identify opportunities for improvement. Ensure compliance with company policies, health and safety requirements, and data protection legislation. Role Criteria Previous experience leading or managing a team. Experience working in a call centre or helpdesk environment. Strong customer service and complaint handling skills. Previous administrative experience Good IT skills, including Microsoft Office and CRM systems. Excellent organisational and communication skills, with the ability to manage multiple priorities Desirable Knowledge of repairs and maintenance Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Property Manager Aberdeen Salary: 30,000 - 32,000 Hours: Full Time Permanent About the Role As a Property Manager, you will take ownership of a portfolio of residential developments, delivering outstanding service to residents and stakeholders. You'll build strong working relationships with homeowners and contractors, oversee maintenance and repair programmes, and ensure clear, timely communication with customers. This is an exciting opportunity to become part of a growing and forward-thinking business where providing an excellent customer experience is a top priority. Key Responsibilities Managing a portfolio of properties and customers. Building and maintaining strong relationships with homeowners and contractors. Creating and distributing regular customer communications. Coordinating reactive and planned maintenance works. Managing customer insurance claims through to resolution. Conducting regular property inspections and site visits. Maintaining accurate and up-to-date customer records. About You Previous experience in a customer service-focused role. Property management experience. Excellent communication and relationship-building skills Experience using CRM systems is desirable. UK Driving Licence What's in It for You? Opportunity to join an established and growing property management business. Bonus scheme incentive Birthday off Additional Complimentary festive leave Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jul 29, 2026
Full time
Property Manager Aberdeen Salary: 30,000 - 32,000 Hours: Full Time Permanent About the Role As a Property Manager, you will take ownership of a portfolio of residential developments, delivering outstanding service to residents and stakeholders. You'll build strong working relationships with homeowners and contractors, oversee maintenance and repair programmes, and ensure clear, timely communication with customers. This is an exciting opportunity to become part of a growing and forward-thinking business where providing an excellent customer experience is a top priority. Key Responsibilities Managing a portfolio of properties and customers. Building and maintaining strong relationships with homeowners and contractors. Creating and distributing regular customer communications. Coordinating reactive and planned maintenance works. Managing customer insurance claims through to resolution. Conducting regular property inspections and site visits. Maintaining accurate and up-to-date customer records. About You Previous experience in a customer service-focused role. Property management experience. Excellent communication and relationship-building skills Experience using CRM systems is desirable. UK Driving Licence What's in It for You? Opportunity to join an established and growing property management business. Bonus scheme incentive Birthday off Additional Complimentary festive leave Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of 300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 29, 2026
Seasonal
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of 300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Location; Slough (Flexible/hybrid home working with in-person office days for collaborative work) We are working with a fast-growing B2B SaaS business covering the full spectrum of parts management, from buying and stocking through to selling. Their software supports both machine builders who sell parts and the end customers who buy them, and their global customer base includes major names in food manufacturing and automotive engineering. This is a niche, specialist market rather than a broad volume sell, with a proven product, verified ROI and enterprise customers already on board. This is a hybrid growth and customer success role, split roughly 75% new business and account growth, 25% customer success. You'll work with leadership to shape go-to-market strategy and marketing content, using AI tools to help scale this efficiently, before moving into generating, qualifying and closing new business with industrial and manufacturing prospects. You'll also look after existing accounts, driving adoption, renewals and expansion, and running value reviews that clearly demonstrate ROI. Buyers in this space are subject matter experts, so a genuine understanding of parts, maintenance or asset management is important, alongside a solid grasp of SaaS, API integrations and product portfolios. This would suit a commercially driven B2B SaaS salesperson who enjoys both the hunt of new business and the relationship-building that turns customers into long-term advocates. Backgrounds in parts distribution or aftermarket sales (for example, automotive aftermarket) are just as relevant as traditional SaaS sales experience, provided there's a genuine understanding of parts, maintenance and industrial buyers alongside the commercial skill set. Responsibilities of a Business Development & Customer Success Manager: Work with leadership to shape go-to-market strategy and marketing content, using AI tools to scale output Generate, qualify and close new business with industrial and manufacturing prospects Build and manage a pipeline, running discovery calls, demos and commercial negotiations Craft and refine pitch narratives for different audiences, including finance, operations and engineering Drive adoption, retention, renewals and account expansion across existing customers Run regular value reviews that clearly demonstrate ROI and savings delivered Capture customer feedback systematically and feed it into the product roadmap Skills & Qualifications of a Business Development & Customer Success Manager: Proven B2B SaaS sales experience, ideally selling into industrial, manufacturing or supply chain sectors Understanding of spare parts, maintenance or aftermarket environments, for example OEM aftersales, MRO or BoMs A track record of both closing new business and growing existing accounts, with the discipline to keep customers engaged post-sale Comfortable translating technical value into commercial language for ROI-focused buyers, with a working understanding of API integrations and product portfolios Good understanding of modern software marketing and AI tools, and how to build content that speaks to different customer personas The benefits of a Business Development & Customer Success Manager; £50,000 - £70,000 base salary Uncapped commission, including 10% on all new business generated ote of £100,000 Flexible working, combining home working with in-person office days for collaborative work Genuine opportunity to shape go-to-market strategy in a niche, high-growth market Work directly with leadership, with real influence over commercial strategy Join a business with proven product-market fit, verified ROI and a clear growth roadmap Support from AI tools to help scale content and sales efforts effectively If you feel this Business Development & Customer Success Manager role is right for you, please contact Becky Prince or Emma Devereux at Maintech Recruitment for more information or click apply. Maintech Recruitment Engineering Great Careers Maintech Recruitment are an equal opportunities agency and welcome applications from all suitably qualified persons regardless of sex, religion, belief, political opinion, race, age, sexual orientation, marital status or disability. Please note by applying for this role your data will be processed and stored in line with our privacy policy, full details of which are held on our website, and a copy can be provided if you wish.
Jul 29, 2026
Full time
Location; Slough (Flexible/hybrid home working with in-person office days for collaborative work) We are working with a fast-growing B2B SaaS business covering the full spectrum of parts management, from buying and stocking through to selling. Their software supports both machine builders who sell parts and the end customers who buy them, and their global customer base includes major names in food manufacturing and automotive engineering. This is a niche, specialist market rather than a broad volume sell, with a proven product, verified ROI and enterprise customers already on board. This is a hybrid growth and customer success role, split roughly 75% new business and account growth, 25% customer success. You'll work with leadership to shape go-to-market strategy and marketing content, using AI tools to help scale this efficiently, before moving into generating, qualifying and closing new business with industrial and manufacturing prospects. You'll also look after existing accounts, driving adoption, renewals and expansion, and running value reviews that clearly demonstrate ROI. Buyers in this space are subject matter experts, so a genuine understanding of parts, maintenance or asset management is important, alongside a solid grasp of SaaS, API integrations and product portfolios. This would suit a commercially driven B2B SaaS salesperson who enjoys both the hunt of new business and the relationship-building that turns customers into long-term advocates. Backgrounds in parts distribution or aftermarket sales (for example, automotive aftermarket) are just as relevant as traditional SaaS sales experience, provided there's a genuine understanding of parts, maintenance and industrial buyers alongside the commercial skill set. Responsibilities of a Business Development & Customer Success Manager: Work with leadership to shape go-to-market strategy and marketing content, using AI tools to scale output Generate, qualify and close new business with industrial and manufacturing prospects Build and manage a pipeline, running discovery calls, demos and commercial negotiations Craft and refine pitch narratives for different audiences, including finance, operations and engineering Drive adoption, retention, renewals and account expansion across existing customers Run regular value reviews that clearly demonstrate ROI and savings delivered Capture customer feedback systematically and feed it into the product roadmap Skills & Qualifications of a Business Development & Customer Success Manager: Proven B2B SaaS sales experience, ideally selling into industrial, manufacturing or supply chain sectors Understanding of spare parts, maintenance or aftermarket environments, for example OEM aftersales, MRO or BoMs A track record of both closing new business and growing existing accounts, with the discipline to keep customers engaged post-sale Comfortable translating technical value into commercial language for ROI-focused buyers, with a working understanding of API integrations and product portfolios Good understanding of modern software marketing and AI tools, and how to build content that speaks to different customer personas The benefits of a Business Development & Customer Success Manager; £50,000 - £70,000 base salary Uncapped commission, including 10% on all new business generated ote of £100,000 Flexible working, combining home working with in-person office days for collaborative work Genuine opportunity to shape go-to-market strategy in a niche, high-growth market Work directly with leadership, with real influence over commercial strategy Join a business with proven product-market fit, verified ROI and a clear growth roadmap Support from AI tools to help scale content and sales efforts effectively If you feel this Business Development & Customer Success Manager role is right for you, please contact Becky Prince or Emma Devereux at Maintech Recruitment for more information or click apply. Maintech Recruitment Engineering Great Careers Maintech Recruitment are an equal opportunities agency and welcome applications from all suitably qualified persons regardless of sex, religion, belief, political opinion, race, age, sexual orientation, marital status or disability. Please note by applying for this role your data will be processed and stored in line with our privacy policy, full details of which are held on our website, and a copy can be provided if you wish.
Join Our Client as an Office Manager! Our client is seeking an organised and proactive Office Manager to oversee the smooth day-to-day running of the business. This is a varied role combining business operations, facilities management, team leadership, and office support. Key Details Salary: 32,000 - 35,000 Contract: Permanent Hours: Monday-Friday, 8:30am-5:00pm Location: Outskirts of Newcastle City Centre - free parking available Holiday: 25 days plus bank holidays Key Responsibilities Support the General Manager with day-to-day business operations. Manage HR processes alongside external HR consultants. Oversee relationships with IT providers and office systems. Take responsibility for facilities management, including building maintenance, utilities, telecoms, contractors, and workplace services. Ensure a safe, compliant, and efficient working environment. Support client account management and service delivery improvements. Assist with Health & Safety and compliance activities. What We're Looking For Experience in business support, office management, operations, or facilities management. Strong organisational and problem-solving skills. Excellent communication and stakeholder management abilities. Experience managing suppliers, contractors, and support services. A proactive approach and the ability to manage multiple priorities. If you are ready to step into a role where your contributions will be valued and your career can flourish, we want to hear from you! Don't miss out on this fantastic opportunity-apply today and embark on a rewarding journey! If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 29, 2026
Full time
Join Our Client as an Office Manager! Our client is seeking an organised and proactive Office Manager to oversee the smooth day-to-day running of the business. This is a varied role combining business operations, facilities management, team leadership, and office support. Key Details Salary: 32,000 - 35,000 Contract: Permanent Hours: Monday-Friday, 8:30am-5:00pm Location: Outskirts of Newcastle City Centre - free parking available Holiday: 25 days plus bank holidays Key Responsibilities Support the General Manager with day-to-day business operations. Manage HR processes alongside external HR consultants. Oversee relationships with IT providers and office systems. Take responsibility for facilities management, including building maintenance, utilities, telecoms, contractors, and workplace services. Ensure a safe, compliant, and efficient working environment. Support client account management and service delivery improvements. Assist with Health & Safety and compliance activities. What We're Looking For Experience in business support, office management, operations, or facilities management. Strong organisational and problem-solving skills. Excellent communication and stakeholder management abilities. Experience managing suppliers, contractors, and support services. A proactive approach and the ability to manage multiple priorities. If you are ready to step into a role where your contributions will be valued and your career can flourish, we want to hear from you! Don't miss out on this fantastic opportunity-apply today and embark on a rewarding journey! If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Working Pattern: Hybrid (2 days in the office, 3 days working from home) Travel: International travel required. A full UK driving licence and valid UK passport are essential. This is a varied role that combines operational management, customer experience, project management and quality assurance. You'll regularly travel onboard our cruise ships, working closely with ship management teams to ensure high standards are maintained, guest satisfaction remains a priority and operational performance continues to improve. Key Responsibilities Guest Experience & Quality Monitor and improve the overall guest experience onboard. Review guest feedback, surveys and satisfaction scores. Identify trends and recommend service improvements. Ensure food, entertainment, housekeeping and guest services meet company standards. Work closely with onboard management to resolve recurring issues. Ship Visits & Operational Support Travel regularly onboard cruise ships. Carry out operational inspections and quality audits. Ensure company standards and procedures are being followed. Identify operational issues and recommend practical solutions. Support ship management teams in maintaining exceptional service delivery. Stakeholder Management Build strong relationships with Hotel Directors, Guest Services Managers and onboard leadership teams. Provide guidance and support to improve operational performance. Collaborate with internal departments to deliver continuous improvements. Communicate effectively with stakeholders at all levels. Product & Service Improvement Analyse customer feedback relating to dining, entertainment, cabins and onboard activities. Recommend improvements to enhance the guest experience. Support the introduction of new products, services and onboard initiatives. Help ensure passenger expectations are consistently exceeded. Performance & Reporting Monitor onboard revenue, operational performance and customer satisfaction. Analyse performance data and identify areas for improvement. Produce reports and recommendations for senior leadership. Help deliver business objectives while maintaining high guest satisfaction. Refurbishment & Improvement Projects Support refurbishment and maintenance projects across passenger areas. Assist with planning and delivering improvement initiatives. Ensure projects are completed to a high standard with minimal disruption to guests. Work alongside onboard and shoreside teams throughout project delivery. Benefits: 20 days annual leave , increasing each year up to 25 days , plus Bank Holidays. Access to the Sage Benefits platform, offering a range of discounts including retail, gym and cinema savings. Access to a 24/7 GP service , confidential personal counselling, wellbeing support and expert advice. Employee of the Month recognition scheme. Annual Company Performance Reward . A complimentary ex-UK cruise after successfully completing six months' service. An additional day's annual leave for your birthday after one year's service.
Jul 29, 2026
Full time
Working Pattern: Hybrid (2 days in the office, 3 days working from home) Travel: International travel required. A full UK driving licence and valid UK passport are essential. This is a varied role that combines operational management, customer experience, project management and quality assurance. You'll regularly travel onboard our cruise ships, working closely with ship management teams to ensure high standards are maintained, guest satisfaction remains a priority and operational performance continues to improve. Key Responsibilities Guest Experience & Quality Monitor and improve the overall guest experience onboard. Review guest feedback, surveys and satisfaction scores. Identify trends and recommend service improvements. Ensure food, entertainment, housekeeping and guest services meet company standards. Work closely with onboard management to resolve recurring issues. Ship Visits & Operational Support Travel regularly onboard cruise ships. Carry out operational inspections and quality audits. Ensure company standards and procedures are being followed. Identify operational issues and recommend practical solutions. Support ship management teams in maintaining exceptional service delivery. Stakeholder Management Build strong relationships with Hotel Directors, Guest Services Managers and onboard leadership teams. Provide guidance and support to improve operational performance. Collaborate with internal departments to deliver continuous improvements. Communicate effectively with stakeholders at all levels. Product & Service Improvement Analyse customer feedback relating to dining, entertainment, cabins and onboard activities. Recommend improvements to enhance the guest experience. Support the introduction of new products, services and onboard initiatives. Help ensure passenger expectations are consistently exceeded. Performance & Reporting Monitor onboard revenue, operational performance and customer satisfaction. Analyse performance data and identify areas for improvement. Produce reports and recommendations for senior leadership. Help deliver business objectives while maintaining high guest satisfaction. Refurbishment & Improvement Projects Support refurbishment and maintenance projects across passenger areas. Assist with planning and delivering improvement initiatives. Ensure projects are completed to a high standard with minimal disruption to guests. Work alongside onboard and shoreside teams throughout project delivery. Benefits: 20 days annual leave , increasing each year up to 25 days , plus Bank Holidays. Access to the Sage Benefits platform, offering a range of discounts including retail, gym and cinema savings. Access to a 24/7 GP service , confidential personal counselling, wellbeing support and expert advice. Employee of the Month recognition scheme. Annual Company Performance Reward . A complimentary ex-UK cruise after successfully completing six months' service. An additional day's annual leave for your birthday after one year's service.
Contract Personnel are delighted to be supporting one of Norfolk's largest employers through their busy season, with the appointment of a temporary Administrator. The successful candidate will play a key role in ensuring maintenance operations run smoothly. They will act as the central point of contact for coordinating reactive and planned works, liaising with engineers and external contractors to deliver an efficient service. Key responsibilities will include: Coordinating and allocating work requests to internal teams or external contractors Raising purchase orders and processing invoices for completed works Managing the full lifecycle of reactive and planned maintenance (PPM) tasks Monitoring project progress and providing timely updates to clients Supporting the Facilities Manager in prioritising tasks across the client portfolio Handling work requests for key clients within the portfolio, ensuring prompt allocation and resolution Tracking and updating work orders to ensure deadlines are met Approving completed works and ensuring accurate invoicing Assisting the Finance team with monthly reports and processing Due to business needs, we are looking for someone to start ASAP. Monday to Friday 09:00am - 17:00pm £13.50ph About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie at Contract Personnel for more details today!
Jul 29, 2026
Seasonal
Contract Personnel are delighted to be supporting one of Norfolk's largest employers through their busy season, with the appointment of a temporary Administrator. The successful candidate will play a key role in ensuring maintenance operations run smoothly. They will act as the central point of contact for coordinating reactive and planned works, liaising with engineers and external contractors to deliver an efficient service. Key responsibilities will include: Coordinating and allocating work requests to internal teams or external contractors Raising purchase orders and processing invoices for completed works Managing the full lifecycle of reactive and planned maintenance (PPM) tasks Monitoring project progress and providing timely updates to clients Supporting the Facilities Manager in prioritising tasks across the client portfolio Handling work requests for key clients within the portfolio, ensuring prompt allocation and resolution Tracking and updating work orders to ensure deadlines are met Approving completed works and ensuring accurate invoicing Assisting the Finance team with monthly reports and processing Due to business needs, we are looking for someone to start ASAP. Monday to Friday 09:00am - 17:00pm £13.50ph About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie at Contract Personnel for more details today!
Office Coordinator Location: Stanwell Salary: 28,500 per annum Hours: Monday to Friday, 08:00 - 17:00 (40 hours per week, 1-hour lunch) The Role We are looking for an organised and proactive Office Coordinator to support the day-to-day running of our busy office. Working closely with all departments, you will ensure the business operates efficiently by providing administrative support, coordinating operational activities, and maintaining excellent communication across the company. As the first point of contact for clients, customers, contractors, and visitors, you will provide a professional and welcoming service, creating a positive first impression. You will also work closely with the Senior Management Team, supporting business operations, coordinating maintenance schedules, preparing reports, and ensuring office processes run smoothly. Key Responsibilities Provide general administrative support across the business. Answer telephone calls, emails, and postal correspondence professionally. Welcome visitors, customers, and contractors to the office. Coordinate and prepare daily maintenance work schedules and job sheets. Ensure all worksheets are prepared, completed, signed off, and filed to meet contractual requirements. Prioritise work based on operational demands and customer requirements. Produce and maintain accurate operational reports and business records. Assist with monthly reporting and performance data. Maintain filing systems, ensuring documentation is accurate, accessible, and compliant. Manage office ordering, stock control, and replenishment of supplies. Support the HSEQ and HR Managers with training records, accident and incident reporting, return-to-work documentation, and employee records. Work closely with the Maintenance Manager to coordinate maintenance documentation and scheduling. Assist the General Manager with the preparation of contractual and operational reports. Build and maintain strong relationships with customers through professional communication and excellent service. Ensure office procedures are followed and identify opportunities to improve administrative processes. Take ownership of office administration and ensure tasks are completed accurately and within deadlines. Experience Previous experience in an Office Coordinator, Office Administrator, Customer Service, or similar administrative role. Experience within a fast-paced office environment. Previous scheduling or coordination experience is desirable but not essential. Experience using job management, scheduling, or maintenance management systems is advantageous. Qualifications GCSE (or equivalent) in English Language, English Literature, and Maths. Proficient in Microsoft Office, particularly Excel, Word, and Outlook. Skills & Attributes Excellent organisational and time management skills. Strong communication and interpersonal abilities. Ability to prioritise multiple tasks and work under pressure. High level of accuracy and attention to detail. Confident producing reports and analysing data. Professional, friendly, and customer-focused approach. Ability to work independently and as part of a team. Discreet and able to handle confidential information. Positive, proactive attitude with strong problem-solving skills. If you have not heard from us within 7 working days, please assume that your application has been unsuccessful.
Jul 29, 2026
Full time
Office Coordinator Location: Stanwell Salary: 28,500 per annum Hours: Monday to Friday, 08:00 - 17:00 (40 hours per week, 1-hour lunch) The Role We are looking for an organised and proactive Office Coordinator to support the day-to-day running of our busy office. Working closely with all departments, you will ensure the business operates efficiently by providing administrative support, coordinating operational activities, and maintaining excellent communication across the company. As the first point of contact for clients, customers, contractors, and visitors, you will provide a professional and welcoming service, creating a positive first impression. You will also work closely with the Senior Management Team, supporting business operations, coordinating maintenance schedules, preparing reports, and ensuring office processes run smoothly. Key Responsibilities Provide general administrative support across the business. Answer telephone calls, emails, and postal correspondence professionally. Welcome visitors, customers, and contractors to the office. Coordinate and prepare daily maintenance work schedules and job sheets. Ensure all worksheets are prepared, completed, signed off, and filed to meet contractual requirements. Prioritise work based on operational demands and customer requirements. Produce and maintain accurate operational reports and business records. Assist with monthly reporting and performance data. Maintain filing systems, ensuring documentation is accurate, accessible, and compliant. Manage office ordering, stock control, and replenishment of supplies. Support the HSEQ and HR Managers with training records, accident and incident reporting, return-to-work documentation, and employee records. Work closely with the Maintenance Manager to coordinate maintenance documentation and scheduling. Assist the General Manager with the preparation of contractual and operational reports. Build and maintain strong relationships with customers through professional communication and excellent service. Ensure office procedures are followed and identify opportunities to improve administrative processes. Take ownership of office administration and ensure tasks are completed accurately and within deadlines. Experience Previous experience in an Office Coordinator, Office Administrator, Customer Service, or similar administrative role. Experience within a fast-paced office environment. Previous scheduling or coordination experience is desirable but not essential. Experience using job management, scheduling, or maintenance management systems is advantageous. Qualifications GCSE (or equivalent) in English Language, English Literature, and Maths. Proficient in Microsoft Office, particularly Excel, Word, and Outlook. Skills & Attributes Excellent organisational and time management skills. Strong communication and interpersonal abilities. Ability to prioritise multiple tasks and work under pressure. High level of accuracy and attention to detail. Confident producing reports and analysing data. Professional, friendly, and customer-focused approach. Ability to work independently and as part of a team. Discreet and able to handle confidential information. Positive, proactive attitude with strong problem-solving skills. If you have not heard from us within 7 working days, please assume that your application has been unsuccessful.
ABOUT THE ROLE As a Head of Maintenance at a Barchester care home, you'll make sure we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. Creating a warm and welcoming atmosphere is part of our commitment to delivering first-class care and support. You can expect plenty of variety as a Head of Maintenance with us. You'll turn your hand to all sorts of tasks within the care home building as well as in the gardens and grounds. That could mean fixing a leaky tap one minute and planting some new bulbs the next. You should be comfortable working alone, leading a team and supporting the General Manager with annual budget planning. We'll also need you to liaise with contractors on jobs that fall outside the expertise of your team. ABOUT YOU The wellbeing of our residents will be your number one priority as a Head of Maintenance at Barchester you'll make sure all work is carried out with sensitivity to their needs. With hands-on experience of property maintenance, you'll have at least one trade skill and, ideally, a proven ability to undertake a wide range of maintenance tasks. You should be reliable and flexible when it comes to your working hours. This role also calls for a full UK driving licence, IT literacy and GCSEs in Maths and English (or equivalent). REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your maintenance and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Jul 29, 2026
Full time
ABOUT THE ROLE As a Head of Maintenance at a Barchester care home, you'll make sure we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. Creating a warm and welcoming atmosphere is part of our commitment to delivering first-class care and support. You can expect plenty of variety as a Head of Maintenance with us. You'll turn your hand to all sorts of tasks within the care home building as well as in the gardens and grounds. That could mean fixing a leaky tap one minute and planting some new bulbs the next. You should be comfortable working alone, leading a team and supporting the General Manager with annual budget planning. We'll also need you to liaise with contractors on jobs that fall outside the expertise of your team. ABOUT YOU The wellbeing of our residents will be your number one priority as a Head of Maintenance at Barchester you'll make sure all work is carried out with sensitivity to their needs. With hands-on experience of property maintenance, you'll have at least one trade skill and, ideally, a proven ability to undertake a wide range of maintenance tasks. You should be reliable and flexible when it comes to your working hours. This role also calls for a full UK driving licence, IT literacy and GCSEs in Maths and English (or equivalent). REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your maintenance and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Make London's Skyline Safer, Smarter, and Stunning. At Spectrum Specialist Support , we're not just another building services company - we're the team trusted to keep some of London's most iconic exteriors safe, compliant, and looking their absolute best. For over 20 years, we've been at the forefront of façade restoration and cleaning, pioneering patented 3D technology and rope-access expertise tha click apply for full job details
Jul 29, 2026
Full time
Make London's Skyline Safer, Smarter, and Stunning. At Spectrum Specialist Support , we're not just another building services company - we're the team trusted to keep some of London's most iconic exteriors safe, compliant, and looking their absolute best. For over 20 years, we've been at the forefront of façade restoration and cleaning, pioneering patented 3D technology and rope-access expertise tha click apply for full job details
Finance Administrator, Clifton, Bristol (part-time & hybrid) Reactive Recruitment are working with a Bristol (Clifton) based accountancy practice who have been working with clients UK wide since 2013. Due to increased business, they seek a valuable member of their team to join as an Administrator & Client Workflow Coordinator on a part-time basis. Finance Administrator package & hours: Working Monday to Friday 3 hours per day (15 hours per week) during office hours Parking permit available if required (although close to The Downs for a short walk/free parking) Pension & other excellent benefits/perks Great training and career potential with business growth Lovely location in Clifton, Bristol Core Responsibilities: Inbox Management Triage client emails, acknowledge receipt, assign to team members, chase responses, and maintain communication logs. Deadline Tracking Maintain a live deadline calendar; monitor Companies House, HMRC and internal systems; prompt team members ahead of deadlines. Workflow Scheduling Allocate tasks, monitor progress, and ensure the team has clarity on priorities. System Maintenance Update XPM, GoCardless, AML records, onboarding forms, client notes, and internal trackers. Client Liaison Act as the first point of contact for routine queries; maintain professional, timely communication. Document & Data Management Organise client documents, ensure correct filing, maintain Companies House and HMRC records. Daily Operational Checks Quick daily review of inbox, deadlines, team workload, and system updates. Attributes & Skills Needed: Proactive mindset Spots issues before they become problems; chases rather than waits. Exceptional organisation Able to manage multiple deadlines and keep systems tidy. Strong communication Clear, professional, concise communication with clients and team. Consistency Daily engagement is essential; reliability is more important than hours. Tech competence Comfortable with Xero Practice Manager, HMRC portals, Companies House, and general cloud systems. Attention to detail Ensures data accuracy and avoids errors in deadlines or client records. Calm under pressure Able to manage workload peaks without losing control. Discretion & professionalism Handles sensitive financial information appropriately. We look forward to receiving your application. Key: Administrator, Finance Administrator, Administrator & Client Workflow Coordinator, Finance Coordinator, Coordinator, Bristol, Clifton, BS8.
Jul 29, 2026
Full time
Finance Administrator, Clifton, Bristol (part-time & hybrid) Reactive Recruitment are working with a Bristol (Clifton) based accountancy practice who have been working with clients UK wide since 2013. Due to increased business, they seek a valuable member of their team to join as an Administrator & Client Workflow Coordinator on a part-time basis. Finance Administrator package & hours: Working Monday to Friday 3 hours per day (15 hours per week) during office hours Parking permit available if required (although close to The Downs for a short walk/free parking) Pension & other excellent benefits/perks Great training and career potential with business growth Lovely location in Clifton, Bristol Core Responsibilities: Inbox Management Triage client emails, acknowledge receipt, assign to team members, chase responses, and maintain communication logs. Deadline Tracking Maintain a live deadline calendar; monitor Companies House, HMRC and internal systems; prompt team members ahead of deadlines. Workflow Scheduling Allocate tasks, monitor progress, and ensure the team has clarity on priorities. System Maintenance Update XPM, GoCardless, AML records, onboarding forms, client notes, and internal trackers. Client Liaison Act as the first point of contact for routine queries; maintain professional, timely communication. Document & Data Management Organise client documents, ensure correct filing, maintain Companies House and HMRC records. Daily Operational Checks Quick daily review of inbox, deadlines, team workload, and system updates. Attributes & Skills Needed: Proactive mindset Spots issues before they become problems; chases rather than waits. Exceptional organisation Able to manage multiple deadlines and keep systems tidy. Strong communication Clear, professional, concise communication with clients and team. Consistency Daily engagement is essential; reliability is more important than hours. Tech competence Comfortable with Xero Practice Manager, HMRC portals, Companies House, and general cloud systems. Attention to detail Ensures data accuracy and avoids errors in deadlines or client records. Calm under pressure Able to manage workload peaks without losing control. Discretion & professionalism Handles sensitive financial information appropriately. We look forward to receiving your application. Key: Administrator, Finance Administrator, Administrator & Client Workflow Coordinator, Finance Coordinator, Coordinator, Bristol, Clifton, BS8.
My client is a leading Civil Engineering and Groundworks contractor operating nationally across multiple regional offices, currently looking for a customer care coordinator, based in Tamworth. Built on a reputation for quality, safety, technical expertise and customer service, we work in partnership with major housebuilders and developers to deliver infrastructure, groundworks and civil engineering projects. Purpose of the Role The Customer Care Co-ordinator is responsible for managing customer care cases from initial notification through to successful completion and closure. Acting as the central point of contact for developers, clients, homeowners and internal operational teams, the role ensures defects, enquiries and service requests are handled professionally, efficiently and in line with customer care standards and service level agreements. The role plays a key part in protecting the company's reputation, delivering excellent customer experiences and supporting the achievement of Customer Service Excellence across all regional operations. Key Responsibilities Customer Care Administration Receive, log and manage customer care defects and service requests. Maintain accurate records within the customer care database and management systems. Ensure all customer care cases are correctly allocated and tracked through to completion. Monitor outstanding actions and follow up as required to ensure timely resolution. Customer Communication Act as the first point of contact for customers, homeowners and client representatives. Acknowledge customer care requests within agreed response times. Keep customers informed throughout the lifecycle of each case. Manage customer expectations professionally and courteously. Handle customer concerns and complaints with empathy and professionalism. Co-ordination of Repairs and Inspections Liaise with Contracts Managers, Site Teams, Operatives and Subcontractors to arrange inspections and remedial works. Schedule appointments with homeowners and clients. Issue diary invites and appointment confirmations. Co-ordinate resources to ensure remedial works are completed within agreed timescales. Database and Reporting Maintain accurate records of defects, customer communications, inspections and completed works. Produce reports on response times, completion rates and outstanding customer care cases. Assist in monitoring KPIs and service standards. Identify recurring issues and emerging trends. Commercial and Financial Responsibilities Assist in obtaining quotations for chargeable works. Process approved customer care orders. Support invoice administration and payment tracking where required. Ensure all supporting documentation is accurately recorded. Stakeholder Management Build effective working relationships with: Site Management Teams Contracts Managers Construction Directors Technical Teams Commercial Teams Clients and Developers Homeowners Promote a positive and professional image of the business at all times. Continuous Improvement Support initiatives aimed at improving customer satisfaction and service delivery. Contribute to lessons learned reviews and defect trend analysis. Promote a "right first time" approach by sharing recurring issue data with operational teams. Key Performance Indicators (KPIs) Customer care requests acknowledged within company SLA. Defects logged accurately and on time. Appointment booking timescales achieved. Customer satisfaction levels maintained or improved. Reduction in overdue customer care cases. Accurate maintenance of customer care records and databases. Timely closure of customer care actions. Skills, Knowledge and Experience Essential Previous experience in a customer care, customer service or administration role. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Ability to manage multiple priorities simultaneously. Confident using Microsoft Office packages including Outlook, Word and Excel. Excellent attention to detail. Ability to work effectively with operational and technical teams. Desirable Experience within construction, housebuilding, groundworks or civil engineering. Knowledge of defects management processes. Experience using customer care management systems. Understanding of construction terminology and build processes. Personal Attributes Customer focused. Professional and approachable. Highly organised. Proactive and solution orientated. Calm under pressure. Resilient when dealing with challenging situations. Team player with a positive attitude. Committed to delivering excellent customer service. Career Development Opportunities This role offers progression opportunities into: Senior Customer Care Co-ordinator Customer Care Manager Head of Customer Care with continued development in customer service excellence, quality assurance and operational support within the Groundworks and Civil Engineering sector. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Jul 29, 2026
Full time
My client is a leading Civil Engineering and Groundworks contractor operating nationally across multiple regional offices, currently looking for a customer care coordinator, based in Tamworth. Built on a reputation for quality, safety, technical expertise and customer service, we work in partnership with major housebuilders and developers to deliver infrastructure, groundworks and civil engineering projects. Purpose of the Role The Customer Care Co-ordinator is responsible for managing customer care cases from initial notification through to successful completion and closure. Acting as the central point of contact for developers, clients, homeowners and internal operational teams, the role ensures defects, enquiries and service requests are handled professionally, efficiently and in line with customer care standards and service level agreements. The role plays a key part in protecting the company's reputation, delivering excellent customer experiences and supporting the achievement of Customer Service Excellence across all regional operations. Key Responsibilities Customer Care Administration Receive, log and manage customer care defects and service requests. Maintain accurate records within the customer care database and management systems. Ensure all customer care cases are correctly allocated and tracked through to completion. Monitor outstanding actions and follow up as required to ensure timely resolution. Customer Communication Act as the first point of contact for customers, homeowners and client representatives. Acknowledge customer care requests within agreed response times. Keep customers informed throughout the lifecycle of each case. Manage customer expectations professionally and courteously. Handle customer concerns and complaints with empathy and professionalism. Co-ordination of Repairs and Inspections Liaise with Contracts Managers, Site Teams, Operatives and Subcontractors to arrange inspections and remedial works. Schedule appointments with homeowners and clients. Issue diary invites and appointment confirmations. Co-ordinate resources to ensure remedial works are completed within agreed timescales. Database and Reporting Maintain accurate records of defects, customer communications, inspections and completed works. Produce reports on response times, completion rates and outstanding customer care cases. Assist in monitoring KPIs and service standards. Identify recurring issues and emerging trends. Commercial and Financial Responsibilities Assist in obtaining quotations for chargeable works. Process approved customer care orders. Support invoice administration and payment tracking where required. Ensure all supporting documentation is accurately recorded. Stakeholder Management Build effective working relationships with: Site Management Teams Contracts Managers Construction Directors Technical Teams Commercial Teams Clients and Developers Homeowners Promote a positive and professional image of the business at all times. Continuous Improvement Support initiatives aimed at improving customer satisfaction and service delivery. Contribute to lessons learned reviews and defect trend analysis. Promote a "right first time" approach by sharing recurring issue data with operational teams. Key Performance Indicators (KPIs) Customer care requests acknowledged within company SLA. Defects logged accurately and on time. Appointment booking timescales achieved. Customer satisfaction levels maintained or improved. Reduction in overdue customer care cases. Accurate maintenance of customer care records and databases. Timely closure of customer care actions. Skills, Knowledge and Experience Essential Previous experience in a customer care, customer service or administration role. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Ability to manage multiple priorities simultaneously. Confident using Microsoft Office packages including Outlook, Word and Excel. Excellent attention to detail. Ability to work effectively with operational and technical teams. Desirable Experience within construction, housebuilding, groundworks or civil engineering. Knowledge of defects management processes. Experience using customer care management systems. Understanding of construction terminology and build processes. Personal Attributes Customer focused. Professional and approachable. Highly organised. Proactive and solution orientated. Calm under pressure. Resilient when dealing with challenging situations. Team player with a positive attitude. Committed to delivering excellent customer service. Career Development Opportunities This role offers progression opportunities into: Senior Customer Care Co-ordinator Customer Care Manager Head of Customer Care with continued development in customer service excellence, quality assurance and operational support within the Groundworks and Civil Engineering sector. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
MTrec Recruitment
Newcastle Upon Tyne, Tyne And Wear
The Rewards and Benefits on Offer: Immediate start available A highly streamlined, quick recruitment process Ideal for candidates out of work Free on-site parking Dayshift MTrec's New Opportunity: MTrec Technical are proudly representing our prestigious engineering client with the recruitment of an Interim Engineering Manager for a 3 - 6 month period. This is an excellent opportunity for an individual who is out of work or between contracts and looking for a fantastic short-term opportunity. If you have experience as an Engineering Manager, ideally within FMCG, Food & drink or Food Packaging manufacturing, apply now for an immediate response The Job You'll Do: Ensuring a smooth continuation of Engineering operations over the next 3-6 month period Leading the engineering and maintenance function. Supporting with BRC and internal audits Ensuring safe, reliable, and efficient operation of manufacturing equipment. Delivering preventative maintenance and continuous improvement programmes. Managing engineering projects and capital investments. Ensuring compliance with industry safety, quality, environmental, and health & safety regulations. Supporting production to maximise efficiency, minimise downtime, and achieve operational targets. Developing engineering teams while controlling budgets and driving operational excellence. About You: Experience as an Engineering Manager or similar within FMCG, Food & drink or Food Packaging manufacturing Ideally HNC qualified or above (not essential) Experience managing BRC audits and adhering to the relevant standards Available to start with little notice
Jul 29, 2026
Full time
The Rewards and Benefits on Offer: Immediate start available A highly streamlined, quick recruitment process Ideal for candidates out of work Free on-site parking Dayshift MTrec's New Opportunity: MTrec Technical are proudly representing our prestigious engineering client with the recruitment of an Interim Engineering Manager for a 3 - 6 month period. This is an excellent opportunity for an individual who is out of work or between contracts and looking for a fantastic short-term opportunity. If you have experience as an Engineering Manager, ideally within FMCG, Food & drink or Food Packaging manufacturing, apply now for an immediate response The Job You'll Do: Ensuring a smooth continuation of Engineering operations over the next 3-6 month period Leading the engineering and maintenance function. Supporting with BRC and internal audits Ensuring safe, reliable, and efficient operation of manufacturing equipment. Delivering preventative maintenance and continuous improvement programmes. Managing engineering projects and capital investments. Ensuring compliance with industry safety, quality, environmental, and health & safety regulations. Supporting production to maximise efficiency, minimise downtime, and achieve operational targets. Developing engineering teams while controlling budgets and driving operational excellence. About You: Experience as an Engineering Manager or similar within FMCG, Food & drink or Food Packaging manufacturing Ideally HNC qualified or above (not essential) Experience managing BRC audits and adhering to the relevant standards Available to start with little notice
Tender Manager WTG Offshore Wind Industry Location: Copenhagen HQ, Norwich, Vejle Salary: Competitive Vacancy Type: Full-time Are you passionate about the various phases of the sales process from pre-qualification until contract signature? Do you want to work in the green offshore wind industry where your skills and expertise will help secure a sustainable future based on renewable energy? Then keep reading Cadeler is looking for a Tender Manager with your skills and interests! Cadeler is a global partner in the offshore wind industry, specializing in wind farm construction and maintenance. We are part of an industry that is now, more than ever, both relevant and in high demand. As our industry continues to grow, so do we! We are now looking for a Tender Manager to help us securing work for the industry s largest fleet of jack-up offshore wind installation vessels. What will you do? As our new Tender Manager, you will engage with clients during the tender process as the main point of contact. Further to this, you will engage with relevant subcontractors to ensure timely and accurate cost inputs to tenders. Furthermore, you will present and defend the proposed commercial package during tender approval meetings. You will also be responsible for the hand-over process to the project team once the contract is signed. Your main tasks include: Taking ownership of the tender process, acting as the commercial lead and ensuring compliance with client requirements and that all process steps and gates outlined in the Cadeler Tender Process Manual are completed. Preparing, developing, and delivering all commercial aspects of the tender package, including the commercial strategy, pricing, risk analysis, risk allocation, schedules, qualifications/deviations, and all supporting documentation, while leading the commercial workstream and contract negotiations with the client. Coordinating the tender process, ensuring milestones are met and proactively resolving challenges along the way. Communicating significant changes or developments to relevant stakeholders in a timely manner. Collaborating closely with Contract Management and the Legal teams to prepare and align on the contractual, legal and commercial position for negotiations and working in partnership with them throughout the contract negotiation process to achieve the best possible outcome. Leading the approval process for tenders and contract agreements, ensuring all required approvals are obtained from Executive Management. Contributing to the development of client relationships and supporting Cadeler's expansion into global markets. To succeed in this role Being part of the Cadeler community means you will have a natural interest and care for the environment and our shared mission to speed up the green energy transition. Your environmental considerations and the safety of our people and the planet will be a key priority in your daily work. We are looking for a structured profile, who has an analytical mindset and enjoys working with tight deadlines. We are looking for someone who: Hold a BSc degree (or higher) in a commercial discipline (advantageous) or engineering. Bring at least two years of relevant industry experience, including exposure to commercial and contractual topics. We also welcome applications from senior professionals with extensive expertise. Possess proven experience in contract negotiations and stakeholder management. Have a good understanding of WTIV operations and vessel limitations (advantageous). Are confident using standard Microsoft Office tools. Communicate fluently in English, both verbally and in writing. Come work with us! By becoming a Cadeler employee, you will be part of a rapidly growing company with a diverse and energetic team. We offer an exciting position focused on delivering excellence in the face of interesting new challenges, within a positive and rewarding work environment in an international company with great development possibilities. Cadeler is headquartered in Copenhagen, but we also have offices in Vejle, UK, and Taiwan, as well as colleagues working offshore aboard our fleet of Wind Turbine Generator (WTG) installation vessels. To Apply If you feel you are a suitable candidate and would like to work for Cadeler, please click apply to be redirected to our website to complete your application.
Jul 29, 2026
Full time
Tender Manager WTG Offshore Wind Industry Location: Copenhagen HQ, Norwich, Vejle Salary: Competitive Vacancy Type: Full-time Are you passionate about the various phases of the sales process from pre-qualification until contract signature? Do you want to work in the green offshore wind industry where your skills and expertise will help secure a sustainable future based on renewable energy? Then keep reading Cadeler is looking for a Tender Manager with your skills and interests! Cadeler is a global partner in the offshore wind industry, specializing in wind farm construction and maintenance. We are part of an industry that is now, more than ever, both relevant and in high demand. As our industry continues to grow, so do we! We are now looking for a Tender Manager to help us securing work for the industry s largest fleet of jack-up offshore wind installation vessels. What will you do? As our new Tender Manager, you will engage with clients during the tender process as the main point of contact. Further to this, you will engage with relevant subcontractors to ensure timely and accurate cost inputs to tenders. Furthermore, you will present and defend the proposed commercial package during tender approval meetings. You will also be responsible for the hand-over process to the project team once the contract is signed. Your main tasks include: Taking ownership of the tender process, acting as the commercial lead and ensuring compliance with client requirements and that all process steps and gates outlined in the Cadeler Tender Process Manual are completed. Preparing, developing, and delivering all commercial aspects of the tender package, including the commercial strategy, pricing, risk analysis, risk allocation, schedules, qualifications/deviations, and all supporting documentation, while leading the commercial workstream and contract negotiations with the client. Coordinating the tender process, ensuring milestones are met and proactively resolving challenges along the way. Communicating significant changes or developments to relevant stakeholders in a timely manner. Collaborating closely with Contract Management and the Legal teams to prepare and align on the contractual, legal and commercial position for negotiations and working in partnership with them throughout the contract negotiation process to achieve the best possible outcome. Leading the approval process for tenders and contract agreements, ensuring all required approvals are obtained from Executive Management. Contributing to the development of client relationships and supporting Cadeler's expansion into global markets. To succeed in this role Being part of the Cadeler community means you will have a natural interest and care for the environment and our shared mission to speed up the green energy transition. Your environmental considerations and the safety of our people and the planet will be a key priority in your daily work. We are looking for a structured profile, who has an analytical mindset and enjoys working with tight deadlines. We are looking for someone who: Hold a BSc degree (or higher) in a commercial discipline (advantageous) or engineering. Bring at least two years of relevant industry experience, including exposure to commercial and contractual topics. We also welcome applications from senior professionals with extensive expertise. Possess proven experience in contract negotiations and stakeholder management. Have a good understanding of WTIV operations and vessel limitations (advantageous). Are confident using standard Microsoft Office tools. Communicate fluently in English, both verbally and in writing. Come work with us! By becoming a Cadeler employee, you will be part of a rapidly growing company with a diverse and energetic team. We offer an exciting position focused on delivering excellence in the face of interesting new challenges, within a positive and rewarding work environment in an international company with great development possibilities. Cadeler is headquartered in Copenhagen, but we also have offices in Vejle, UK, and Taiwan, as well as colleagues working offshore aboard our fleet of Wind Turbine Generator (WTG) installation vessels. To Apply If you feel you are a suitable candidate and would like to work for Cadeler, please click apply to be redirected to our website to complete your application.
Time Recruitment Solutions Ltd
Openshaw, Manchester
My Client is one of the largest manufacturers and distributers of desserts and speciality foods in the UK. Based from their manufacturing site in Manchester a verity of fresh and frozen foods to clients across the UK. Based from their manufacturing site in Manchester. They require a hygiene operative to carry out a variety of duties such as: Steam cleaning lines/Machines Taking apart machinery involved in production, cleaning it and then putting it back together. Cleaning Trays General maintenance of Hygiene in the production to the highest standards. This role involves some heavy lifting. Candidates will also be expect to carry out other associated duties as per instructed by the hygiene manager. Candidates will ideally have experience working in a food manufacturing environment and will have prior experience cleaning and working within a hygiene team. The hours of work will be Monday to Friday 20:00-04:00. Must be flexible with working hours as they can change in accordance to business needs. Smoking is permitted in the designated areas outside the building before work, during LUNCH breaks and after work.
Jul 29, 2026
Seasonal
My Client is one of the largest manufacturers and distributers of desserts and speciality foods in the UK. Based from their manufacturing site in Manchester a verity of fresh and frozen foods to clients across the UK. Based from their manufacturing site in Manchester. They require a hygiene operative to carry out a variety of duties such as: Steam cleaning lines/Machines Taking apart machinery involved in production, cleaning it and then putting it back together. Cleaning Trays General maintenance of Hygiene in the production to the highest standards. This role involves some heavy lifting. Candidates will also be expect to carry out other associated duties as per instructed by the hygiene manager. Candidates will ideally have experience working in a food manufacturing environment and will have prior experience cleaning and working within a hygiene team. The hours of work will be Monday to Friday 20:00-04:00. Must be flexible with working hours as they can change in accordance to business needs. Smoking is permitted in the designated areas outside the building before work, during LUNCH breaks and after work.
Engineering Manager North Lancashire 60k - 70k DOE + Bonus + Excellent Benefits Monday - Friday 8:00am - 4:30pm A well established Manufacturing business is looking to appoint an experienced Engineering Manager to lead its on site engineering function. This is a pivotal leadership role with real influence over site performance, culture and long-term strategy. You'll join a stable, forward thinking organisation where you can make a genuine impact driving reliability, safety and continuous improvement across the operation. The Role As Engineering Manager will take full ownership of the engineering department and team. This role is focused on delivering a high performing, reliable plant while embedding a strong safety culture and driving continuous improvement initiatives. Key responsibilities include: Leading health, safety and environmental compliance across engineering Driving improvements in machine uptime and reliability Managing planned and reactive maintenance through CMMS (SIRE or similar) Implementing LEAN / continuous improvement strategies Delivering CAPEX projects ( circa £1.5 budget) Managing contractors, suppliers, and engineering spend Playing a key role within the site leadership team The Candidate: Experienced Engineering Manager from a manufacturing / industrial environment Background in process-led Manufacturing Proven ability to lead and develop diverse engineering teams Strong knowledge of LEAN manufacturing / Six Sigma Experience with CMMS systems Solid understanding of compliance, H&S, and engineering standards Financial awareness including budget and CAPEX management Engineering qualification (HND preferred) (electrical bias preferred) IOSH You'll be a hands on leader in approach, someone who leads with honesty, builds strong relationships and works collaboratively with across the business to deliver results. Benefits Salary up to £69,000 Discretionary annual bonus of up to 10% Private healthcare (family cover) Free company products Cycle to Work scheme Employee discounts portal Ongoing training and development opportunities Stable, long-term opportunity within an established business Real opportunity to influence culture, safety, and team performance Interested? Click to apply or send direct to: Zoe Murray Principal Recruiter (url removed) (phone number removed)
Jul 29, 2026
Full time
Engineering Manager North Lancashire 60k - 70k DOE + Bonus + Excellent Benefits Monday - Friday 8:00am - 4:30pm A well established Manufacturing business is looking to appoint an experienced Engineering Manager to lead its on site engineering function. This is a pivotal leadership role with real influence over site performance, culture and long-term strategy. You'll join a stable, forward thinking organisation where you can make a genuine impact driving reliability, safety and continuous improvement across the operation. The Role As Engineering Manager will take full ownership of the engineering department and team. This role is focused on delivering a high performing, reliable plant while embedding a strong safety culture and driving continuous improvement initiatives. Key responsibilities include: Leading health, safety and environmental compliance across engineering Driving improvements in machine uptime and reliability Managing planned and reactive maintenance through CMMS (SIRE or similar) Implementing LEAN / continuous improvement strategies Delivering CAPEX projects ( circa £1.5 budget) Managing contractors, suppliers, and engineering spend Playing a key role within the site leadership team The Candidate: Experienced Engineering Manager from a manufacturing / industrial environment Background in process-led Manufacturing Proven ability to lead and develop diverse engineering teams Strong knowledge of LEAN manufacturing / Six Sigma Experience with CMMS systems Solid understanding of compliance, H&S, and engineering standards Financial awareness including budget and CAPEX management Engineering qualification (HND preferred) (electrical bias preferred) IOSH You'll be a hands on leader in approach, someone who leads with honesty, builds strong relationships and works collaboratively with across the business to deliver results. Benefits Salary up to £69,000 Discretionary annual bonus of up to 10% Private healthcare (family cover) Free company products Cycle to Work scheme Employee discounts portal Ongoing training and development opportunities Stable, long-term opportunity within an established business Real opportunity to influence culture, safety, and team performance Interested? Click to apply or send direct to: Zoe Murray Principal Recruiter (url removed) (phone number removed)
Our client, a national public sector organisation, are looking for a Facilities Manager to oversee a portfolio of healthcare sites across East Lancashire. Covering sites in Blackburn, Burnley, Accrington, Nelson, Bacup and Rossendale, this role requires regular travel, so a driving licence and access to a vehicle is essential. Reporting to the Senior Facilities Manager, you'll be responsible for the day-to-day management of multiple healthcare facilities, ensuring safe, compliant and efficient operations while maintaining strong tenant relationships. Key Responsibilities Act as the main point of contact for tenants and site-related issues. Organise and lead tenant and stakeholder meetings. Coordinate tenant work requests and contractor activities. Support health, safety and fire compliance across sites. Maintain site records, including fire risk assessments and FM contract obligations. Manage access control, keys and fobs. Monitor planned maintenance and lifecycle programmes. Ideal Applicant At least 2 years' experience in a Facilities Manager or Building Manager role. Good knowledge of Health & Safety compliance (IOSH desirable). Experience managing budgets and site operations. Healthcare sector experience would be advantageous. Full UK driving licence and access to your own vehicle. Role Details; Up to £40,000 salary. Mileage and travel expenses paid. 37.5-hour working week. Flexible hours between 8am-5pm. Hybrid working (minimum 3 days on site). 25 days holiday plus bank holidays. 10% employer pension contribution. Health Shield cash plan, income protection and life assurance. Dental and optical support. Bike-to-Work scheme and annual company event. If you're an experienced FM professional looking for a varied, multi-site role within healthcare, apply today or contact Laura on (phone number removed) or (url removed) for more information.
Jul 29, 2026
Full time
Our client, a national public sector organisation, are looking for a Facilities Manager to oversee a portfolio of healthcare sites across East Lancashire. Covering sites in Blackburn, Burnley, Accrington, Nelson, Bacup and Rossendale, this role requires regular travel, so a driving licence and access to a vehicle is essential. Reporting to the Senior Facilities Manager, you'll be responsible for the day-to-day management of multiple healthcare facilities, ensuring safe, compliant and efficient operations while maintaining strong tenant relationships. Key Responsibilities Act as the main point of contact for tenants and site-related issues. Organise and lead tenant and stakeholder meetings. Coordinate tenant work requests and contractor activities. Support health, safety and fire compliance across sites. Maintain site records, including fire risk assessments and FM contract obligations. Manage access control, keys and fobs. Monitor planned maintenance and lifecycle programmes. Ideal Applicant At least 2 years' experience in a Facilities Manager or Building Manager role. Good knowledge of Health & Safety compliance (IOSH desirable). Experience managing budgets and site operations. Healthcare sector experience would be advantageous. Full UK driving licence and access to your own vehicle. Role Details; Up to £40,000 salary. Mileage and travel expenses paid. 37.5-hour working week. Flexible hours between 8am-5pm. Hybrid working (minimum 3 days on site). 25 days holiday plus bank holidays. 10% employer pension contribution. Health Shield cash plan, income protection and life assurance. Dental and optical support. Bike-to-Work scheme and annual company event. If you're an experienced FM professional looking for a varied, multi-site role within healthcare, apply today or contact Laura on (phone number removed) or (url removed) for more information.
Town & Country Housing Group
Tunbridge Wells, Kent
Our Vacancy We have an exciting opportunity for an experienced Repairs Supervisor to join our team, leading a dedicated group of tradespeople and subcontractors delivering high-quality repairs and maintenance services across the Kent area. This is a hands-on leadership role where you'll play a key part in ensuring our customers receive an outstanding service while supporting and developing a high-performing workforce. As Repairs Supervisor, you'll be responsible for driving operational performance, maintaining excellent health and safety standards, and ensuring repairs are completed right first time. You'll work closely with operatives, schedulers, customer care teams and managers to improve productivity, resolve challenges and deliver a customer-focused service that makes a real difference to residents. What you'll do As a Repairs Supervisor, you'll provide day-to-day leadership and support to a team of operatives, ensuring work is completed safely, efficiently and to the highest standards. You'll monitor performance, carry out inspections, support the management of materials and resources, and help drive excellent customer outcomes through effective planning and communication. You'll also coach and develop team members, identify training needs, manage employee relations matters and promote a positive, safety-first culture. You'll work collaboratively with schedulers and customer care colleagues to manage workloads, resolve issues and improve service delivery. From undertaking pre-inspections and work-in-progress checks to supporting complaint resolution and safeguarding responsibilities, you'll play a critical role in maintaining high levels of quality, compliance and customer satisfaction across the repairs service. What we offer We provide a company van for work and a fuel card 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service Up to 3,000 colleague referral fee Contributory pension scheme with 4% to 10% matched contributions Life insurance 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Free annual flu jab Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Access to an extensive range of corporate discounts on shopping travel, & days out. Travel loan Please read before applying: We reserve the right to close this advert early if we receive a high volume of suitable applications so early applications are encouraged. This is a full time permanent position, working on site 8am-5pm Monday-Friday. Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions. A basic DBS check is required for this role You will need a full driving licence for this role As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Jul 29, 2026
Full time
Our Vacancy We have an exciting opportunity for an experienced Repairs Supervisor to join our team, leading a dedicated group of tradespeople and subcontractors delivering high-quality repairs and maintenance services across the Kent area. This is a hands-on leadership role where you'll play a key part in ensuring our customers receive an outstanding service while supporting and developing a high-performing workforce. As Repairs Supervisor, you'll be responsible for driving operational performance, maintaining excellent health and safety standards, and ensuring repairs are completed right first time. You'll work closely with operatives, schedulers, customer care teams and managers to improve productivity, resolve challenges and deliver a customer-focused service that makes a real difference to residents. What you'll do As a Repairs Supervisor, you'll provide day-to-day leadership and support to a team of operatives, ensuring work is completed safely, efficiently and to the highest standards. You'll monitor performance, carry out inspections, support the management of materials and resources, and help drive excellent customer outcomes through effective planning and communication. You'll also coach and develop team members, identify training needs, manage employee relations matters and promote a positive, safety-first culture. You'll work collaboratively with schedulers and customer care colleagues to manage workloads, resolve issues and improve service delivery. From undertaking pre-inspections and work-in-progress checks to supporting complaint resolution and safeguarding responsibilities, you'll play a critical role in maintaining high levels of quality, compliance and customer satisfaction across the repairs service. What we offer We provide a company van for work and a fuel card 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service Up to 3,000 colleague referral fee Contributory pension scheme with 4% to 10% matched contributions Life insurance 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Free annual flu jab Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Access to an extensive range of corporate discounts on shopping travel, & days out. Travel loan Please read before applying: We reserve the right to close this advert early if we receive a high volume of suitable applications so early applications are encouraged. This is a full time permanent position, working on site 8am-5pm Monday-Friday. Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions. A basic DBS check is required for this role You will need a full driving licence for this role As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Business Development Manager - Property Maintenance Location: North England Salary: Up to £60,000 + Package Job Type: Permanent, Full-Time We are working in partnership with a large, well-established building maintenance company that delivers essential repairs, refurbishment, and compliance services across the UK click apply for full job details
Jul 29, 2026
Full time
Business Development Manager - Property Maintenance Location: North England Salary: Up to £60,000 + Package Job Type: Permanent, Full-Time We are working in partnership with a large, well-established building maintenance company that delivers essential repairs, refurbishment, and compliance services across the UK click apply for full job details
Are you an experienced Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move If so, keep on reading. One of the highest rated managing agents in Manchester is looking for a customer focused person to join our block management department as a Property Manager, looking after buildings and estates in the Manchester area. Our aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered unlike our competitors. How are we genuinely different to the rest Firstly, portfolios are typically around units, compared to elsewhere. Secondly, we aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however, we also invite applications from those working in lettings management, facilities management or block management assistant roles looking to further their career, offering much more responsibility and challenges than lettings as you'll be looking after whole blocks of apartments and estates, not just singular properties. Those with considerable (5+ years) block property management experience will be considered for fast-track progression to a Senior Property Manager role, where the salary ranges from £40,000 £49,000 per year. We aren t a huge corporate, faceless agent customer service, being proactive and just getting the job done is what sets us out from our competitors. The daily duties would include, but not be limited to: Overseeing the smooth running of your portfolio taking calls, handling enquiries and arranging call outs with contractors. Keeping residents updated, either personally or via our bulk message platform. Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit. Assisting with budget and financial control checking expenditure and identifying debtors, using our very user-friendly system. Visiting and inspecting some of our developments you'd likely have a couple to look after directly, which will increase with experience. Helping to provide updates to clients informing them of issues and what our plans/recommendations are. Identifying potential new business, noting down developments that look unloved, and where we may be able to assist. A relevant qualification would be beneficial but not essential. We would support you in attaining TPI accreditation and provide ongoing training. Other ideal traits are: Basic knowledge of financial administration (service charge accounting). Effective numeracy and data entry skills. Excellent interpersonal skills. Ability to maintain a high level of accuracy. Ability to meet deadlines and grasp the urgency of departmental activities. Excellent problem-solving skills. Personal skills / attributes: Maintaining strict confidentiality. Demonstrate sound work ethics. Flexibility. Be assertive and dynamic. Be deadline driven. Maintaining relationships with all stakeholders. Can work independently. Problem analysis and solving. Professionalism. Fast learner. Full driving licence. Working Hours This role is full-time, 9am 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is primarily office based but home working (1 2 days per week) is available if needed. Salary We operate an experienced based salary banding system, linked with portfolio size and complexity. The salary range is between £30,000 £45,000 depending on experience and portfolio size, i.e. someone with no block management experience would be starting on circa £30,000pa. Career Progression Our team grows every few months due to new business being won regularly, meaning progression is real and we prefer to promote from within.
Jul 29, 2026
Full time
Are you an experienced Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move If so, keep on reading. One of the highest rated managing agents in Manchester is looking for a customer focused person to join our block management department as a Property Manager, looking after buildings and estates in the Manchester area. Our aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered unlike our competitors. How are we genuinely different to the rest Firstly, portfolios are typically around units, compared to elsewhere. Secondly, we aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however, we also invite applications from those working in lettings management, facilities management or block management assistant roles looking to further their career, offering much more responsibility and challenges than lettings as you'll be looking after whole blocks of apartments and estates, not just singular properties. Those with considerable (5+ years) block property management experience will be considered for fast-track progression to a Senior Property Manager role, where the salary ranges from £40,000 £49,000 per year. We aren t a huge corporate, faceless agent customer service, being proactive and just getting the job done is what sets us out from our competitors. The daily duties would include, but not be limited to: Overseeing the smooth running of your portfolio taking calls, handling enquiries and arranging call outs with contractors. Keeping residents updated, either personally or via our bulk message platform. Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit. Assisting with budget and financial control checking expenditure and identifying debtors, using our very user-friendly system. Visiting and inspecting some of our developments you'd likely have a couple to look after directly, which will increase with experience. Helping to provide updates to clients informing them of issues and what our plans/recommendations are. Identifying potential new business, noting down developments that look unloved, and where we may be able to assist. A relevant qualification would be beneficial but not essential. We would support you in attaining TPI accreditation and provide ongoing training. Other ideal traits are: Basic knowledge of financial administration (service charge accounting). Effective numeracy and data entry skills. Excellent interpersonal skills. Ability to maintain a high level of accuracy. Ability to meet deadlines and grasp the urgency of departmental activities. Excellent problem-solving skills. Personal skills / attributes: Maintaining strict confidentiality. Demonstrate sound work ethics. Flexibility. Be assertive and dynamic. Be deadline driven. Maintaining relationships with all stakeholders. Can work independently. Problem analysis and solving. Professionalism. Fast learner. Full driving licence. Working Hours This role is full-time, 9am 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is primarily office based but home working (1 2 days per week) is available if needed. Salary We operate an experienced based salary banding system, linked with portfolio size and complexity. The salary range is between £30,000 £45,000 depending on experience and portfolio size, i.e. someone with no block management experience would be starting on circa £30,000pa. Career Progression Our team grows every few months due to new business being won regularly, meaning progression is real and we prefer to promote from within.
