At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. We are looking for a motivated and technically strong Assistant Manager to join our growing Employment Tax team across the North either in Leeds or Manchester . This is an excellent opportunity for someone with solid UK employment tax experience who is ready to take the next step in their career, gain exposure to complex advisory work, and be part of a supportive, ambitious regional and national team. If you enjoy solving problems, want client-facing responsibility, and are looking for a clear development pathway, this role is ideal. The Role: As an Assistant Manager, you will support the management and delivery of a wide range of UK employment tax advisory and compliance projects. You will have direct exposure to clients, responsibility for reviewing work from junior colleagues , and the opportunity to build specialist expertise across areas such as IR35, benefits and expenses, reward strategy/cost reduction, PAYE/NIC governance, Construction Industry Scheme, NMW and HMRC enquiries. You will work closely with senior team members and Partners and be part of a high-performing national employment tax and wider Global Employer Solutions community. What You'll Do: Support and deliver advisory projects covering PAYE/NIC, benefits, expenses, termination payments, cost reduction/reward strategy, employment status (IR35, Umbrella etc) , CIS, NMW and payroll governance. Prepare and review advisory notes, calculations, technical reports and HMRC correspondence. Assist with PSAs, P11D reviews, employer compliance checks and year-end processes. Join client meetings and calls, contributing to discussions and follow-up actions. Review work prepared by junior colleagues , providing coaching and feedback. Support business development activities through research, drafting proposals and preparing marketing material. Contribute to technical training, knowledge sharing and process improvements within the team. What You'll Bring: 3 years + of overall UK employment tax experience (practice or in-house). Strong understanding of UK PAYE/NIC rules, expenses and benefits, IR35/worker status, and HMRC processes. ATT/CTA qualified and/or with employment tax experience Strong written communication skills with the ability to prepare clear, accurate advisory work. Attention to detail and proactive approach to problem solving. Interest in developing technical depth and taking on client-facing responsibility. Team player who enjoys collaborating with colleagues across levels. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Leeds Office - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces Manchester Office - Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots. Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars!
Jan 13, 2026
Full time
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. We are looking for a motivated and technically strong Assistant Manager to join our growing Employment Tax team across the North either in Leeds or Manchester . This is an excellent opportunity for someone with solid UK employment tax experience who is ready to take the next step in their career, gain exposure to complex advisory work, and be part of a supportive, ambitious regional and national team. If you enjoy solving problems, want client-facing responsibility, and are looking for a clear development pathway, this role is ideal. The Role: As an Assistant Manager, you will support the management and delivery of a wide range of UK employment tax advisory and compliance projects. You will have direct exposure to clients, responsibility for reviewing work from junior colleagues , and the opportunity to build specialist expertise across areas such as IR35, benefits and expenses, reward strategy/cost reduction, PAYE/NIC governance, Construction Industry Scheme, NMW and HMRC enquiries. You will work closely with senior team members and Partners and be part of a high-performing national employment tax and wider Global Employer Solutions community. What You'll Do: Support and deliver advisory projects covering PAYE/NIC, benefits, expenses, termination payments, cost reduction/reward strategy, employment status (IR35, Umbrella etc) , CIS, NMW and payroll governance. Prepare and review advisory notes, calculations, technical reports and HMRC correspondence. Assist with PSAs, P11D reviews, employer compliance checks and year-end processes. Join client meetings and calls, contributing to discussions and follow-up actions. Review work prepared by junior colleagues , providing coaching and feedback. Support business development activities through research, drafting proposals and preparing marketing material. Contribute to technical training, knowledge sharing and process improvements within the team. What You'll Bring: 3 years + of overall UK employment tax experience (practice or in-house). Strong understanding of UK PAYE/NIC rules, expenses and benefits, IR35/worker status, and HMRC processes. ATT/CTA qualified and/or with employment tax experience Strong written communication skills with the ability to prepare clear, accurate advisory work. Attention to detail and proactive approach to problem solving. Interest in developing technical depth and taking on client-facing responsibility. Team player who enjoys collaborating with colleagues across levels. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Leeds Office - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces Manchester Office - Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots. Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars!
An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. Now, we're looking for a curious, people first Customer Success Manager to join our London team. If you have experience in SaaS customer success or account management and are eager to grow in a high impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big name brands, helping customers thrive on our platform while building your own career in the fast moving world of MarTech. In return, you'll gain hands on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritises real impact over job titles. Key Responsibilities Understanding our customer's business problems and offering solutions through our technology Build and maintain strong relationships with customers, supporting them from onboarding through to renewal and expansion Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform. Coordinate with cross functional teams to ensure smooth, proactive customer experience. Host customer engagement sessions, supported by senior team members as required. Track and support customer goals, assisting in identifying opportunities for growth and expansion. Capture and share feedback to help improve our offering and customer experience. Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients. Knowledge and Experience Required 2 3 years of experience in a Customer Success or Account Management role in a SaaS company. Excellent communication and relationship building skills. Pro activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas. High levels of organisation and confidence in managing multiple priorities and customer needs. Must be based in London and excited about working in an office first, collaborative environment. Exposure to marketing teams or marketing technology platforms (not required but beneficial). Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.
Jan 13, 2026
Full time
An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. Now, we're looking for a curious, people first Customer Success Manager to join our London team. If you have experience in SaaS customer success or account management and are eager to grow in a high impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big name brands, helping customers thrive on our platform while building your own career in the fast moving world of MarTech. In return, you'll gain hands on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritises real impact over job titles. Key Responsibilities Understanding our customer's business problems and offering solutions through our technology Build and maintain strong relationships with customers, supporting them from onboarding through to renewal and expansion Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform. Coordinate with cross functional teams to ensure smooth, proactive customer experience. Host customer engagement sessions, supported by senior team members as required. Track and support customer goals, assisting in identifying opportunities for growth and expansion. Capture and share feedback to help improve our offering and customer experience. Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients. Knowledge and Experience Required 2 3 years of experience in a Customer Success or Account Management role in a SaaS company. Excellent communication and relationship building skills. Pro activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas. High levels of organisation and confidence in managing multiple priorities and customer needs. Must be based in London and excited about working in an office first, collaborative environment. Exposure to marketing teams or marketing technology platforms (not required but beneficial). Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.
We are looking for a Development Manager to lead the growth of a corporate partnerships programme, securing new business and developing high-value, long-term relationships that generate income and enhance brand visibility. This is a hybrid role with 1 - 2 days a week in the London office. The Charity An incredible health charity devoted to supporting families with the resources to be together at truly crucial times. Youd be joining a passionate team, offering some fantastic benefits including but not limited to, family friendly policies, 25 days annual leave plus your birthday off and a bonus day in December, season ticket loan and a commitment to development and training. The Role Corporate Fundraising and New Business Development - Develop and implement a strategy to grow corporate income, focusing on new business and long-term high-value partnership opportunities. - Produce high-quality, pitch-ready proposals, presentations and decks, collaborating with the Communications and Marketing Team. Relationship Management and Stewardship - Collaborate with the Senior Partnerships Officer to ensure excellent account management of mid-level corporate partners. - Support with cultivating key individuals (e.g. major donors, trustees, senior volunteers Fundraising Development Board Members) who can make introductions or influence support. Management and Reporting -Line manage, coach and support the Senior Corporate Partnerships Officer and the P/T Corporate Officer. The Candidate Proven track record of personally securing new five and six-figure corporate partnerships or equivalent high-value business development deals within the last 1-2 years. Proven experience in writing and designing compelling, tailored funding proposals and pitch decks that have secured high-value donations and Charity of the Year partnerships of 50,000 and above. Strong interpersonal and relationship-building skills with both corporate and philanthropic audiences. Proven experience in working with and stewarding major donors, using a tailored, strategic approach to secure high-level income IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Jan 13, 2026
Full time
We are looking for a Development Manager to lead the growth of a corporate partnerships programme, securing new business and developing high-value, long-term relationships that generate income and enhance brand visibility. This is a hybrid role with 1 - 2 days a week in the London office. The Charity An incredible health charity devoted to supporting families with the resources to be together at truly crucial times. Youd be joining a passionate team, offering some fantastic benefits including but not limited to, family friendly policies, 25 days annual leave plus your birthday off and a bonus day in December, season ticket loan and a commitment to development and training. The Role Corporate Fundraising and New Business Development - Develop and implement a strategy to grow corporate income, focusing on new business and long-term high-value partnership opportunities. - Produce high-quality, pitch-ready proposals, presentations and decks, collaborating with the Communications and Marketing Team. Relationship Management and Stewardship - Collaborate with the Senior Partnerships Officer to ensure excellent account management of mid-level corporate partners. - Support with cultivating key individuals (e.g. major donors, trustees, senior volunteers Fundraising Development Board Members) who can make introductions or influence support. Management and Reporting -Line manage, coach and support the Senior Corporate Partnerships Officer and the P/T Corporate Officer. The Candidate Proven track record of personally securing new five and six-figure corporate partnerships or equivalent high-value business development deals within the last 1-2 years. Proven experience in writing and designing compelling, tailored funding proposals and pitch decks that have secured high-value donations and Charity of the Year partnerships of 50,000 and above. Strong interpersonal and relationship-building skills with both corporate and philanthropic audiences. Proven experience in working with and stewarding major donors, using a tailored, strategic approach to secure high-level income IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
About the Role An exciting opportunity has arisen at Action for Stammering Children for a Deputy CEO who is interested in combining their fundraising expertise with a dynamic leadership role. This is an excellent role for someone with a fundraising background to assist the CEO in growing and diversifying the charity's income streams and gaining experience in managing day-to-day operations. The Deputy CEO will lead on implementation of the fundraising strategy and support the CEO in managing operational matters. It is anticipated that the successful candidate will have experience in donor acquisition and Trust and Foundation fundraising. This role will involve working closely with the CEO who sets the strategic direction, oversees and evaluates the charity's activity portfolio, manages the charity's partners, and represents the charity externally. A key priority for Action for Stammering Children is effectively demonstrating the impact of its work to beneficiaries, supporters and funders. We are therefore looking for someone with excellent communication and organisational skills, passion for making a difference to children who stammer and their families, and experience of line management. Key responsibilities Fundraising Implement ASC's comprehensive fundraising strategy, which aims to diversify the charity's income streams, expand the supporter base and underpin the organisation's financial sustainability. Provide quarterly reports to the CEO on progress with the fundraising strategy. Build and maintain relationships with current and prospective trusts and foundations, ensuring a deep understanding of their giving priorities and demonstrating the impact of their support. Lead on writing and submitting compelling funding applications and reports to grant-makers, ensuring they align with the charity's strategic goals. Lead on expanding the charity's donor acquisition programme and developing a proposition for new regular givers. Oversee the Community Manager in implementation of the donor acquisition programme, volunteer management and supporting fundraisers. Take responsibility for donor stewardship of the charity's regular givers. Oversee the monitoring and evaluation of funded projects, ensuring that funders receive detailed reports on outcomes and impact for beneficiaries. Work with the CEO to develop the charity's corporate outreach programme, creating advocacy and fundraising opportunities. Build relationships within the sector to identify new funding opportunities and build connections with philanthropic organisations. Team Management Responsible for line management of the Community Manager who is responsible for managing internal stakeholders and expanding the supporter base. Identify skills gaps within the team and work with the CEO to develop training programmes, recruit new staff, and facilitate effective team working. Financial Administration Assist the CEO in preparation of the annual fundraising budget. Monitor the return on investment (ROI) for fundraising activities, ensuring that resources are being utilised efficiently to generate income. Monitor and regularly report on expenditure of restricted funding. Work closely with the finance team to ensure that financial records are up to date. Take responsibility for monitoring and reconciling income from challenge and community fundraising events, and institutional grants. Governance and Compliance Ensure the staff team remain compliant with relevant GDPR and data protection regulations, and comply with fundraising standards at all times. Prepare the fundraising report for the Board and ensure that the Board is kept informed of key fundraising appeals and opportunities. Assist the CEO in board secretariat duties, including organisation of board meetings and preparing the board pack. Maintain the organisation's policy and procedure review cycle. Contribute to the development and implementation of organisational policies and procedures, ensuring that they align with legal and regulatory requirements. Person Specification Essential Experience of Trust and Foundation fundraising, including grant writing, monitoring and reporting. Experience implementing an organisational strategy set by the CEO and Board of Trustees. Ability to effectively manage several projects simultaneously and work with other team members and external consultants to bring the project to completion. Some expertise in individual giving fundraising, particularly donor acquisition. Experience of community outreach, including expertise in building and maintaining organisational mailing lists and stakeholder engagement via online and offline events An effective communicator, capable of confidently implementing the charity's national strategy and representing the charity at external events. Ability to consistently implement the organisation's brand strategy in external communications and stakeholder events. Strong interpersonal and presentation skills, with the ability to manage relationships with key internal and external stakeholders. Undergraduate degree or higher. Desirable Existing knowledge or experience of stammering or language and communication difficulties from either a lived or academic perspective. Experience using financial accounting software (e.g. Sage, Xero), reconciling income/expenditure, and interpreting management accounts. Experience with digital marketing tools, such as Meta Ads Manager and email marketing. About Action for Stammering Children Action for Stammering Children is the national charity for children and young people who stammer, their families and the communities who support them. We exist to ensure that every child who stammers has the support, respect and confidence to live the life they want to lead. Founded in 1989, we provide support and information to young people, families and professionals; champion research into childhood stammering; and campaign for policy and societal change. Action for Stammering Children has recently unveiled a bold, ambitious national strategy that aims to reach the 8% of children who stammer, and their families, across the UK to ensure they receive the support they need to thrive. Our diverse range of activities underscore our commitment to securing access to expertise regardless of family circumstances; securing change by shaping the research and policy agenda; creating space for young people to build connections through our community programmes; and providing support through evidence-based resources for parents, professionals and young people.
Jan 13, 2026
Full time
About the Role An exciting opportunity has arisen at Action for Stammering Children for a Deputy CEO who is interested in combining their fundraising expertise with a dynamic leadership role. This is an excellent role for someone with a fundraising background to assist the CEO in growing and diversifying the charity's income streams and gaining experience in managing day-to-day operations. The Deputy CEO will lead on implementation of the fundraising strategy and support the CEO in managing operational matters. It is anticipated that the successful candidate will have experience in donor acquisition and Trust and Foundation fundraising. This role will involve working closely with the CEO who sets the strategic direction, oversees and evaluates the charity's activity portfolio, manages the charity's partners, and represents the charity externally. A key priority for Action for Stammering Children is effectively demonstrating the impact of its work to beneficiaries, supporters and funders. We are therefore looking for someone with excellent communication and organisational skills, passion for making a difference to children who stammer and their families, and experience of line management. Key responsibilities Fundraising Implement ASC's comprehensive fundraising strategy, which aims to diversify the charity's income streams, expand the supporter base and underpin the organisation's financial sustainability. Provide quarterly reports to the CEO on progress with the fundraising strategy. Build and maintain relationships with current and prospective trusts and foundations, ensuring a deep understanding of their giving priorities and demonstrating the impact of their support. Lead on writing and submitting compelling funding applications and reports to grant-makers, ensuring they align with the charity's strategic goals. Lead on expanding the charity's donor acquisition programme and developing a proposition for new regular givers. Oversee the Community Manager in implementation of the donor acquisition programme, volunteer management and supporting fundraisers. Take responsibility for donor stewardship of the charity's regular givers. Oversee the monitoring and evaluation of funded projects, ensuring that funders receive detailed reports on outcomes and impact for beneficiaries. Work with the CEO to develop the charity's corporate outreach programme, creating advocacy and fundraising opportunities. Build relationships within the sector to identify new funding opportunities and build connections with philanthropic organisations. Team Management Responsible for line management of the Community Manager who is responsible for managing internal stakeholders and expanding the supporter base. Identify skills gaps within the team and work with the CEO to develop training programmes, recruit new staff, and facilitate effective team working. Financial Administration Assist the CEO in preparation of the annual fundraising budget. Monitor the return on investment (ROI) for fundraising activities, ensuring that resources are being utilised efficiently to generate income. Monitor and regularly report on expenditure of restricted funding. Work closely with the finance team to ensure that financial records are up to date. Take responsibility for monitoring and reconciling income from challenge and community fundraising events, and institutional grants. Governance and Compliance Ensure the staff team remain compliant with relevant GDPR and data protection regulations, and comply with fundraising standards at all times. Prepare the fundraising report for the Board and ensure that the Board is kept informed of key fundraising appeals and opportunities. Assist the CEO in board secretariat duties, including organisation of board meetings and preparing the board pack. Maintain the organisation's policy and procedure review cycle. Contribute to the development and implementation of organisational policies and procedures, ensuring that they align with legal and regulatory requirements. Person Specification Essential Experience of Trust and Foundation fundraising, including grant writing, monitoring and reporting. Experience implementing an organisational strategy set by the CEO and Board of Trustees. Ability to effectively manage several projects simultaneously and work with other team members and external consultants to bring the project to completion. Some expertise in individual giving fundraising, particularly donor acquisition. Experience of community outreach, including expertise in building and maintaining organisational mailing lists and stakeholder engagement via online and offline events An effective communicator, capable of confidently implementing the charity's national strategy and representing the charity at external events. Ability to consistently implement the organisation's brand strategy in external communications and stakeholder events. Strong interpersonal and presentation skills, with the ability to manage relationships with key internal and external stakeholders. Undergraduate degree or higher. Desirable Existing knowledge or experience of stammering or language and communication difficulties from either a lived or academic perspective. Experience using financial accounting software (e.g. Sage, Xero), reconciling income/expenditure, and interpreting management accounts. Experience with digital marketing tools, such as Meta Ads Manager and email marketing. About Action for Stammering Children Action for Stammering Children is the national charity for children and young people who stammer, their families and the communities who support them. We exist to ensure that every child who stammers has the support, respect and confidence to live the life they want to lead. Founded in 1989, we provide support and information to young people, families and professionals; champion research into childhood stammering; and campaign for policy and societal change. Action for Stammering Children has recently unveiled a bold, ambitious national strategy that aims to reach the 8% of children who stammer, and their families, across the UK to ensure they receive the support they need to thrive. Our diverse range of activities underscore our commitment to securing access to expertise regardless of family circumstances; securing change by shaping the research and policy agenda; creating space for young people to build connections through our community programmes; and providing support through evidence-based resources for parents, professionals and young people.
Role: Senior Partnerships Coordinator Location: Westminster, London. London Scottish House, 95 Horseferry Rd, London SW1P 2DX. Contract: Permanent . Full time 37.5 hours a week. Salary: £29 500 (dependent on experience) Reporting to: Partnerships & Marketing Manager Make a big impact with a dynamic charity transforming young people s lives in London. Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment. We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the built environment sector (over 200+ across London), we connect hundreds of young people each year to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression. We are seeking a highly organised, persuasive, and confident communicator with excellent interpersonal skills and a proven track record of building productive relationships with funders. Comfortable working at pace, you will thrive in a busy environment and play a key role in our successful Partnerships team - managing five-figure corporate accounts, identifying and developing new corporate partnerships, and delivering high-quality marketing. All activity will be focused on achieving our ambitious corporate fundraising targets. What will I be doing? Delivering high-quality relationship management and stewardship, including writing reports and organising seeing is believing events that give funders the opportunity to experience the impact of our work with young people first-hand. Preparing compelling applications for potential corporate partners, including presenting to senior stakeholders where required. Creating and deliver tailored marketing plans for key accounts, including inspiring social media posts and case studies, and bringing our work to life by capturing high-quality photos and videos of CYT in action. Supporting the Partnerships team to organise and deliver high-impact corporate and in-aid fundraising events that inspire existing and prospective corporate funders. What knowledge and experience are we looking for? Proven experience working in a charity fundraising role Demonstrable experience managing and supporting relationships with funders Experience securing new funding, including writing applications and presenting to funders NOTE: prior knowledge of the construction and built environment sector is not an essential requirement of this role. What abilities/skills are we looking for? Highly organised with an ability to pay close attention to detail Ability to work at pace and meet deadlines Exceptional interpersonal and relationship building skills Excellent communication skills including the ability to tailor content to different audience What will I gain? At CYT, every member of the Partnerships team plays an active role in shaping the charity s strategic development and is given significant opportunities for professional growth. You will have the chance to lead and deliver your own projects, shadow different areas of fundraising (including Trusts & Foundations and Major Donors), and engage directly with senior stakeholders, including the CEO and Board. You ll be supported by a warm, collaborative team and enjoy ample opportunity to develop new skills, expand your experience, and progress your career. Benefits include: a minimum of 25 days annual leave (plus an discretionary Day for You ), a 7% employer pension contribution, hybrid working, and the opportunity to take a six-week sabbatical after three years service. You ll also benefit from a supportive Training and Development policy, which actively encourages professional growth and the achievement of relevant qualifications, such as the CIOF Certificate in Fundraising. How do I apply? If you are passionate about transforming the life chances of young people, please send your fully completed application form with particular attention to your supporting statement (no more than 500 words) explaining why the role interests you and how you meet the person specification. We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support. Closing date: 9am on Friday 30th January. However, we may interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found. A second interview may also be required. You can access the Application Form, Job Description and Person Specification for this role directly from this charity jobs recruitment page when you click to apply for the role. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)
Jan 12, 2026
Full time
Role: Senior Partnerships Coordinator Location: Westminster, London. London Scottish House, 95 Horseferry Rd, London SW1P 2DX. Contract: Permanent . Full time 37.5 hours a week. Salary: £29 500 (dependent on experience) Reporting to: Partnerships & Marketing Manager Make a big impact with a dynamic charity transforming young people s lives in London. Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment. We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the built environment sector (over 200+ across London), we connect hundreds of young people each year to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression. We are seeking a highly organised, persuasive, and confident communicator with excellent interpersonal skills and a proven track record of building productive relationships with funders. Comfortable working at pace, you will thrive in a busy environment and play a key role in our successful Partnerships team - managing five-figure corporate accounts, identifying and developing new corporate partnerships, and delivering high-quality marketing. All activity will be focused on achieving our ambitious corporate fundraising targets. What will I be doing? Delivering high-quality relationship management and stewardship, including writing reports and organising seeing is believing events that give funders the opportunity to experience the impact of our work with young people first-hand. Preparing compelling applications for potential corporate partners, including presenting to senior stakeholders where required. Creating and deliver tailored marketing plans for key accounts, including inspiring social media posts and case studies, and bringing our work to life by capturing high-quality photos and videos of CYT in action. Supporting the Partnerships team to organise and deliver high-impact corporate and in-aid fundraising events that inspire existing and prospective corporate funders. What knowledge and experience are we looking for? Proven experience working in a charity fundraising role Demonstrable experience managing and supporting relationships with funders Experience securing new funding, including writing applications and presenting to funders NOTE: prior knowledge of the construction and built environment sector is not an essential requirement of this role. What abilities/skills are we looking for? Highly organised with an ability to pay close attention to detail Ability to work at pace and meet deadlines Exceptional interpersonal and relationship building skills Excellent communication skills including the ability to tailor content to different audience What will I gain? At CYT, every member of the Partnerships team plays an active role in shaping the charity s strategic development and is given significant opportunities for professional growth. You will have the chance to lead and deliver your own projects, shadow different areas of fundraising (including Trusts & Foundations and Major Donors), and engage directly with senior stakeholders, including the CEO and Board. You ll be supported by a warm, collaborative team and enjoy ample opportunity to develop new skills, expand your experience, and progress your career. Benefits include: a minimum of 25 days annual leave (plus an discretionary Day for You ), a 7% employer pension contribution, hybrid working, and the opportunity to take a six-week sabbatical after three years service. You ll also benefit from a supportive Training and Development policy, which actively encourages professional growth and the achievement of relevant qualifications, such as the CIOF Certificate in Fundraising. How do I apply? If you are passionate about transforming the life chances of young people, please send your fully completed application form with particular attention to your supporting statement (no more than 500 words) explaining why the role interests you and how you meet the person specification. We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support. Closing date: 9am on Friday 30th January. However, we may interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found. A second interview may also be required. You can access the Application Form, Job Description and Person Specification for this role directly from this charity jobs recruitment page when you click to apply for the role. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)
Accounts Receivable Specialist (Temp - Retail Experience Needed) Your new company Founded over 25 years ago, this global makeup and skincare brand has gained a loyal following thanks to its incredible products. The team are looking to bring in an experienced Accounts Payable Specialist, who is a team player and thrives in a fast-paced environment. Your new role Raising customer invoices daily to 50-100 invoices daily on average. Issuing Credit Memo and RETA on the system and communicating it customers and relevant departments internally Processing customer returns/refunds/marketing rebates/discounts Issuing Credit Memo and RETA on the system and communicating it customers and relevant departments internally Cash Book postings and customer allocations on the ledgers Keeping the customer accounts up to date and accurate at all times Keeping Age Debtors clean and up to date Preparing Age debtors report with detail comments for Finance Manager's, CFO and CEO's review weekly P&L and Balance Sheet reconciliations Bringing Credit Memo and RETA'S list up to date for higher stakeholders reviews weekly Liaising with HoD's and various department internally to resolve issues and queries Building good rapport with Customers for ease of communication and problem solving Help the team and Financial controller with any ad hoc tasks What you'll need to succeed Required: AAT (studying or completed) / degree holder or working towards a finance qualification (ACCA/CIMA) Required: 5+ years of strong working experience as an AR within a commercial/retail industry preferably not requiredStrong knowledge and experience of AR processes and proceduresExcellent attention to details whilst raising customer invoicesRobust knowledge and experience dealing with high volume of customer returnsGreat exposure working with customer deductions such as (discounts, rebates, etc)Strong customer reconciliations skillsGood understanding of Accruals and prepayments principlesGood Written and spoken communication skillsGood Inventory knowledge and reconciliations skills Strong Excel skills (VLOOKUPs, XLOOKUPs, Pivot Tables, Sumifs, Index Matches) required Great analytical skillsExperience working in a fast-paced environmentExposed to Month End and Year End, working with tight deadlines and under pressureWork as a team and independentlyCollaborative, hardworking, diligent, pay attention to details, proactive and good time managementExperience working with NetSuite will be an advantageSomeone who can come in and hit the ground running What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jan 12, 2026
Seasonal
Accounts Receivable Specialist (Temp - Retail Experience Needed) Your new company Founded over 25 years ago, this global makeup and skincare brand has gained a loyal following thanks to its incredible products. The team are looking to bring in an experienced Accounts Payable Specialist, who is a team player and thrives in a fast-paced environment. Your new role Raising customer invoices daily to 50-100 invoices daily on average. Issuing Credit Memo and RETA on the system and communicating it customers and relevant departments internally Processing customer returns/refunds/marketing rebates/discounts Issuing Credit Memo and RETA on the system and communicating it customers and relevant departments internally Cash Book postings and customer allocations on the ledgers Keeping the customer accounts up to date and accurate at all times Keeping Age Debtors clean and up to date Preparing Age debtors report with detail comments for Finance Manager's, CFO and CEO's review weekly P&L and Balance Sheet reconciliations Bringing Credit Memo and RETA'S list up to date for higher stakeholders reviews weekly Liaising with HoD's and various department internally to resolve issues and queries Building good rapport with Customers for ease of communication and problem solving Help the team and Financial controller with any ad hoc tasks What you'll need to succeed Required: AAT (studying or completed) / degree holder or working towards a finance qualification (ACCA/CIMA) Required: 5+ years of strong working experience as an AR within a commercial/retail industry preferably not requiredStrong knowledge and experience of AR processes and proceduresExcellent attention to details whilst raising customer invoicesRobust knowledge and experience dealing with high volume of customer returnsGreat exposure working with customer deductions such as (discounts, rebates, etc)Strong customer reconciliations skillsGood understanding of Accruals and prepayments principlesGood Written and spoken communication skillsGood Inventory knowledge and reconciliations skills Strong Excel skills (VLOOKUPs, XLOOKUPs, Pivot Tables, Sumifs, Index Matches) required Great analytical skillsExperience working in a fast-paced environmentExposed to Month End and Year End, working with tight deadlines and under pressureWork as a team and independentlyCollaborative, hardworking, diligent, pay attention to details, proactive and good time managementExperience working with NetSuite will be an advantageSomeone who can come in and hit the ground running What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
National Account Manager Remote Dependent On Experience Are you a commercially minded account manager with experience managing major DIY retail accounts? Do you enjoy working with powered tools and battery-led product ranges in a fast-moving, retail-focused environment? A well-established and highly respected supplier within the DIY and garden retail space is looking to appoint a National Account Manager to manage and grow relationships with key UK big-box customers. This is a strategic, high-impact role, focused on developing long-term partnerships, driving joint business plans and supporting continued growth across cordless and outdoor product categories. What's the Job? Manage and develop relationships with national DIY and garden retail accounts Own joint business planning, ranging, promotions and forecasting with key customers Drive sales growth across battery-powered tools and outdoor power equipment Act as the commercial link between retail partners and internal teams Support new product launches, seasonal planning and in-store execution Analyse sales performance, margins and category trends Provide regular reporting, forecasts and competitor insights What Do I Need? Experience managing national or strategic retail accounts within DIY, garden, tools or a related sector Strong understanding of battery-powered / cordless tool ranges Proven ability to manage pricing, promotions and forecasts Commercially astute with strong negotiation and relationship-building skills Confident communicator, comfortable working with senior buyers Well organised, self-motivated and comfortable working autonomously What's on Offer? Competitive salary Performance-related bonus and benefits package Opportunity to work with a well-invested, growth-focused product portfolio High-profile role managing nationally recognised retail customers Supportive, commercially driven leadership team Long-term progression as the business continues to scale How to Apply Apply with your CV below. For an informal conversation, contact Brian on (phone number removed) or email (url removed). If your CV isn't fully up to date, don't worry - send what you have and we can take it from there.
Jan 12, 2026
Full time
National Account Manager Remote Dependent On Experience Are you a commercially minded account manager with experience managing major DIY retail accounts? Do you enjoy working with powered tools and battery-led product ranges in a fast-moving, retail-focused environment? A well-established and highly respected supplier within the DIY and garden retail space is looking to appoint a National Account Manager to manage and grow relationships with key UK big-box customers. This is a strategic, high-impact role, focused on developing long-term partnerships, driving joint business plans and supporting continued growth across cordless and outdoor product categories. What's the Job? Manage and develop relationships with national DIY and garden retail accounts Own joint business planning, ranging, promotions and forecasting with key customers Drive sales growth across battery-powered tools and outdoor power equipment Act as the commercial link between retail partners and internal teams Support new product launches, seasonal planning and in-store execution Analyse sales performance, margins and category trends Provide regular reporting, forecasts and competitor insights What Do I Need? Experience managing national or strategic retail accounts within DIY, garden, tools or a related sector Strong understanding of battery-powered / cordless tool ranges Proven ability to manage pricing, promotions and forecasts Commercially astute with strong negotiation and relationship-building skills Confident communicator, comfortable working with senior buyers Well organised, self-motivated and comfortable working autonomously What's on Offer? Competitive salary Performance-related bonus and benefits package Opportunity to work with a well-invested, growth-focused product portfolio High-profile role managing nationally recognised retail customers Supportive, commercially driven leadership team Long-term progression as the business continues to scale How to Apply Apply with your CV below. For an informal conversation, contact Brian on (phone number removed) or email (url removed). If your CV isn't fully up to date, don't worry - send what you have and we can take it from there.
Get Staffed Online Recruitment Limited
Billericay, Essex
Administrator and Marketing Support Are you an experiencedBusiness Office Administrator who loves being the central cog in a business office? Are you ambitious yet frustrated because you are not getting the recognition or rewarded appropriately for the results you are getting? Do you love keeping efficiently busy with lots of varied tasks to complete? Do you want to join an established business and be an important cog in their growth plan? Our client is an Essex based, Building Design Consultants who work mostly in the commercial market with developers and contractors. They are seeking an enthusiastic and proficient Office Administrator to support Administration and Marketing in the business. Someone who is a highly organised individual and IT proficient. Experience of working in an office environment is an advantage. This is an important role and you will be part of a growing team who are focused on getting the business to the next level. Salary and Hours: £25 to £29K subject to experience An office-based role, which is located on the 1st floor 5 days a week; 9am to 5:30pm Benefits They Offer: Annual profit related Bonus scheme Group Life Assurance Employee Assistance Programme (EAP) Bereavement Counselling and Probate Helping Service Group Personal Pension Healthcare insurance Career Growth opportunities Training provided Team events Sick Pay Cover Experience Needed: Previous experience in an administrative or office support role. Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with Deltek or similar systems is a plus. Knowledge, Skills and Abilities: Basic marketing support experience (website updates, presentations, event organization) is desirable. Strong organizational and multitasking skills. Good written and verbal communication. Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving Main Duties and Responsibilities General Administration: Manage stationery supplies, office inventory, and janitorial supplies. Organize social events and recurring meetings. Maintain and update the office organogram as new starters arrive. Monitor and respond to the office email inbox and general enquiries. Manage and update templates, checklists, and office documents. Answer the door buzzer and coordinate office maintenance (liaising with cleaners, contractors, etc.). Organize CPD and training bookings, including internal presentations. Support timesheet corrections and basic HR onboarding/inductions for new starters. Quality and Compliance: Assist with document control (FTP site uploads/downloads). Support project documentation (PEP, Gateway Reviews, audits). Help organize and undertake internal audits and compliance paperwork. Marketing Support: Update and maintain website content (liaising with Managers for new material). Regularly update staff CVs and project sheets. Organize and book client events, accommodation, and awards applications. Assist with B2B presentation graphics and standardizing presentation materials. Conduct client research and support cold calling for B2B meetings. Run and update Deltek reports and Excel trackers (training provided). Support data entry and database maintenance. Project and Financial Support: Assist with invoicing, chasing debt, and basic accounting processes. Support bid management (including hard-drive storage and framework bids). Monitor team utilization and support with data correction. Health and Safety Support office health and safety compliance, including audits, risk assessments, and training records. If you want to join an established, privately owned Business and be a catalyst for their future growth, then this is the job for you. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. Our client looks forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Jan 12, 2026
Full time
Administrator and Marketing Support Are you an experiencedBusiness Office Administrator who loves being the central cog in a business office? Are you ambitious yet frustrated because you are not getting the recognition or rewarded appropriately for the results you are getting? Do you love keeping efficiently busy with lots of varied tasks to complete? Do you want to join an established business and be an important cog in their growth plan? Our client is an Essex based, Building Design Consultants who work mostly in the commercial market with developers and contractors. They are seeking an enthusiastic and proficient Office Administrator to support Administration and Marketing in the business. Someone who is a highly organised individual and IT proficient. Experience of working in an office environment is an advantage. This is an important role and you will be part of a growing team who are focused on getting the business to the next level. Salary and Hours: £25 to £29K subject to experience An office-based role, which is located on the 1st floor 5 days a week; 9am to 5:30pm Benefits They Offer: Annual profit related Bonus scheme Group Life Assurance Employee Assistance Programme (EAP) Bereavement Counselling and Probate Helping Service Group Personal Pension Healthcare insurance Career Growth opportunities Training provided Team events Sick Pay Cover Experience Needed: Previous experience in an administrative or office support role. Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with Deltek or similar systems is a plus. Knowledge, Skills and Abilities: Basic marketing support experience (website updates, presentations, event organization) is desirable. Strong organizational and multitasking skills. Good written and verbal communication. Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving Main Duties and Responsibilities General Administration: Manage stationery supplies, office inventory, and janitorial supplies. Organize social events and recurring meetings. Maintain and update the office organogram as new starters arrive. Monitor and respond to the office email inbox and general enquiries. Manage and update templates, checklists, and office documents. Answer the door buzzer and coordinate office maintenance (liaising with cleaners, contractors, etc.). Organize CPD and training bookings, including internal presentations. Support timesheet corrections and basic HR onboarding/inductions for new starters. Quality and Compliance: Assist with document control (FTP site uploads/downloads). Support project documentation (PEP, Gateway Reviews, audits). Help organize and undertake internal audits and compliance paperwork. Marketing Support: Update and maintain website content (liaising with Managers for new material). Regularly update staff CVs and project sheets. Organize and book client events, accommodation, and awards applications. Assist with B2B presentation graphics and standardizing presentation materials. Conduct client research and support cold calling for B2B meetings. Run and update Deltek reports and Excel trackers (training provided). Support data entry and database maintenance. Project and Financial Support: Assist with invoicing, chasing debt, and basic accounting processes. Support bid management (including hard-drive storage and framework bids). Monitor team utilization and support with data correction. Health and Safety Support office health and safety compliance, including audits, risk assessments, and training records. If you want to join an established, privately owned Business and be a catalyst for their future growth, then this is the job for you. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. Our client looks forward to hearing from you. Don't miss this opportunity. Start your application NOW!
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and German fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask Insightful open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid-sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy RSU program for most employees Retirement matching program Free 1Password account Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse, and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. . click apply for full job details
Jan 12, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and German fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask Insightful open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid-sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy RSU program for most employees Retirement matching program Free 1Password account Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse, and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. . click apply for full job details
Salary : £38,000 per year Contract Type : Permanent Location : UK (minimum 2 days per week in the London office) Work Pattern : Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To : Head of Marketing and Communications HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, photos) by midnight on 18th January via the workable link on our careers website. Your covering letter should outline: Your motivations for applying to this role and what about our mission resonates with you How this role fits into your career plans Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 26th January Second-round interview w/c 2nd February Candidates will be asked to prepare a presentation (10-12 minutes maximum) on a strategic partnership communications plan. Candidates should allocate no more than 3 hours to prepare this task. Final interview with the CEO ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work and partnerships continue to grow, so does our ambition to tell powerful stories that shine a light on the barriers young people face, champion solutions, and inspire meaningful action. The Communications Manager will be central to this mission, leading high-impact communications across brand and corporate partnerships, media, and talent to amplify Mission 44's visibility and impact. This is a unique opportunity to collaborate with global brands like Formula 1, lululemon, Hot Wheels, and HP on bold campaigns that drive real change for young people. The role will lead and manage communications across Mission 44's brand and corporate partnerships, acting as the primary contact and fostering long-term, trusted relationships. The role will develop and execute integrated communications plans, deliver compelling storytelling, and collaborate with internal teams and partners - including Lewis Hamilton Ventures - to amplify impact, drive engagement, and support organisational objectives. The role also supports media relations, managing the day-to-day delivery of our media agency partnership to secure high-quality coverage, and playing a central role in talent engagement, connecting key talent to meaningful campaigns and moments that elevate Mission 44's mission globally. ROLES AND RESPONSIBILITIES BRAND & FUNDRAISING COMMUNICATIONS (70%) Manage communications across Mission 44's portfolio of brand and corporate partners, serving as the primary contact. Build and maintain trusted, long-term relationships with partners to strengthen engagement and impact. Develop and implement integrated communications plans (owned, earned, paid and shared) that support brand growth, income generation and organisational objectives. Identify and deliver compelling storytelling opportunities that highlight shared initiatives and drive visibility of the partnership. Collaborate closely with Events, Partnerships, and Philanthropy teams to create donor-facing materials, campaign messaging, and communications support for key activities and moments. Work in partnership with Lewis Hamilton Ventures to maximise strategic partnership opportunities and amplify Mission 44's impact. MEDIA RELATIONS (20%) Account manage the day-to-day relationship with Mission 44's media agency, ensuring the delivery of high quality media coverage (reactive and proactive) to meet organisational objectives. Build and maintain strong relationships with journalists and key media contacts where necessary. Monitor, evaluate and report on media coverage and performance, delivering regular insight and recommendations to the senior leadership team. Support crisis communications and reputational risk management as required. Work closely with the founder's brand and communications team on joint high-profile press moments. TALENT ENGAGEMENT (10%) Support talent engagement including strategy development, recruitment and ongoing engagement. Work cross-teams to identify and deliver opportunities for talent involvement across communications, fundraising, campaigns and partnerships. Support key moments where talent can meaningfully amplify Mission 44's mission and impact. Monitor, evaluate and report on talent engagement activity to inform future strategy. ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL Experience in the non-profit, social impact, or corporate social responsibility sectors. Proven experience working across communication channels (owned, earned, paid, and shared). Experience delivering brand and corporate partnership communications and integrated plans that drive income, brand growth, and organisational objectives. Strong written and verbal communication skills, with the ability to craft compelling storytelling for diverse audiences. Ability to build and maintain trusted, long-term relationships with corporate partners and media. Strong project and stakeholder management skills, managing multiple campaigns and priorities simultaneously. Analytical skills to evaluate communications impact, provide recommendations, and optimise strategies. Confident engaging with high-profile partners, media, and talent - adapting to different situations DESIRABLE Experience working with global or high-profile brands. Experience working with high-profile talent Experience supporting crisis communications and reputational risk management. Background in event communications, stakeholder engagement, or collaborative campaign delivery. PERSONAL QUALITIES Passionate about creating a fairer, more inclusive, more compassionate future for young people around the world Strategic thinker with creative storytelling and problem-solving skills Highly organised and proactive in managing complex projects Collaborative, able to work effectively across teams and with stakeholders Solutions-oriented, with the confidence to propose bold ideas Committed to embedding equity, diversity, and inclusion in all work Resilient with demonstrated ability to work in a fast-paced environment.
Jan 12, 2026
Full time
Salary : £38,000 per year Contract Type : Permanent Location : UK (minimum 2 days per week in the London office) Work Pattern : Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To : Head of Marketing and Communications HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, photos) by midnight on 18th January via the workable link on our careers website. Your covering letter should outline: Your motivations for applying to this role and what about our mission resonates with you How this role fits into your career plans Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 26th January Second-round interview w/c 2nd February Candidates will be asked to prepare a presentation (10-12 minutes maximum) on a strategic partnership communications plan. Candidates should allocate no more than 3 hours to prepare this task. Final interview with the CEO ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work and partnerships continue to grow, so does our ambition to tell powerful stories that shine a light on the barriers young people face, champion solutions, and inspire meaningful action. The Communications Manager will be central to this mission, leading high-impact communications across brand and corporate partnerships, media, and talent to amplify Mission 44's visibility and impact. This is a unique opportunity to collaborate with global brands like Formula 1, lululemon, Hot Wheels, and HP on bold campaigns that drive real change for young people. The role will lead and manage communications across Mission 44's brand and corporate partnerships, acting as the primary contact and fostering long-term, trusted relationships. The role will develop and execute integrated communications plans, deliver compelling storytelling, and collaborate with internal teams and partners - including Lewis Hamilton Ventures - to amplify impact, drive engagement, and support organisational objectives. The role also supports media relations, managing the day-to-day delivery of our media agency partnership to secure high-quality coverage, and playing a central role in talent engagement, connecting key talent to meaningful campaigns and moments that elevate Mission 44's mission globally. ROLES AND RESPONSIBILITIES BRAND & FUNDRAISING COMMUNICATIONS (70%) Manage communications across Mission 44's portfolio of brand and corporate partners, serving as the primary contact. Build and maintain trusted, long-term relationships with partners to strengthen engagement and impact. Develop and implement integrated communications plans (owned, earned, paid and shared) that support brand growth, income generation and organisational objectives. Identify and deliver compelling storytelling opportunities that highlight shared initiatives and drive visibility of the partnership. Collaborate closely with Events, Partnerships, and Philanthropy teams to create donor-facing materials, campaign messaging, and communications support for key activities and moments. Work in partnership with Lewis Hamilton Ventures to maximise strategic partnership opportunities and amplify Mission 44's impact. MEDIA RELATIONS (20%) Account manage the day-to-day relationship with Mission 44's media agency, ensuring the delivery of high quality media coverage (reactive and proactive) to meet organisational objectives. Build and maintain strong relationships with journalists and key media contacts where necessary. Monitor, evaluate and report on media coverage and performance, delivering regular insight and recommendations to the senior leadership team. Support crisis communications and reputational risk management as required. Work closely with the founder's brand and communications team on joint high-profile press moments. TALENT ENGAGEMENT (10%) Support talent engagement including strategy development, recruitment and ongoing engagement. Work cross-teams to identify and deliver opportunities for talent involvement across communications, fundraising, campaigns and partnerships. Support key moments where talent can meaningfully amplify Mission 44's mission and impact. Monitor, evaluate and report on talent engagement activity to inform future strategy. ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL Experience in the non-profit, social impact, or corporate social responsibility sectors. Proven experience working across communication channels (owned, earned, paid, and shared). Experience delivering brand and corporate partnership communications and integrated plans that drive income, brand growth, and organisational objectives. Strong written and verbal communication skills, with the ability to craft compelling storytelling for diverse audiences. Ability to build and maintain trusted, long-term relationships with corporate partners and media. Strong project and stakeholder management skills, managing multiple campaigns and priorities simultaneously. Analytical skills to evaluate communications impact, provide recommendations, and optimise strategies. Confident engaging with high-profile partners, media, and talent - adapting to different situations DESIRABLE Experience working with global or high-profile brands. Experience working with high-profile talent Experience supporting crisis communications and reputational risk management. Background in event communications, stakeholder engagement, or collaborative campaign delivery. PERSONAL QUALITIES Passionate about creating a fairer, more inclusive, more compassionate future for young people around the world Strategic thinker with creative storytelling and problem-solving skills Highly organised and proactive in managing complex projects Collaborative, able to work effectively across teams and with stakeholders Solutions-oriented, with the confidence to propose bold ideas Committed to embedding equity, diversity, and inclusion in all work Resilient with demonstrated ability to work in a fast-paced environment.
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving toward their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and French fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask insightful open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent risk within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation . click apply for full job details
Jan 12, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving toward their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and French fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask insightful open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent risk within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation . click apply for full job details
Area Sales Manager - Scottish Central Belt Salary: Up to 70,000 + package About the Organisation A leading UK and Ireland-based manufacturer and processor of timber and engineered timber solutions is seeking an Area Sales Manager to support continued growth within the residential construction market. The business supplies high-quality timber frame and structural timber solutions to national and regional house builders and is recognised for its technical expertise, service delivery, and long-term customer partnerships. The Role Reporting to the Head of Group Sales, this is a field-based role covering the Scottish Central Belt . The position focuses on selling timber-based construction products and structural construction solutions into major house builders, working closely with commercial, technical, and operational teams to support projects from early engagement through to delivery. Key Responsibilities Sell a range of timber frame and structural timber solutions to national and regional house builders across the Scottish Central Belt. Develop and manage strong relationships with key decision-makers within major house building accounts. Drive new business opportunities while maintaining and growing an established customer base. Support customers with technical, specification-led sales , ensuring solutions align with build requirements and programmes. Manage key accounts and long-term supply agreements with a consultative, partnership-focused approach. Achieve or exceed annual sales targets and regional growth objectives. Plan and manage territory activity effectively to maximise site visits, meetings, and commercial outcomes. Maintain accurate CRM records, forecasting, and pipeline management in line with the sales process. The Candidate The ideal candidate will have: Proven experience selling construction or structural solutions into the housebuilding sector. Strong understanding of timber frame, structural timber, or off-site construction solutions (highly desirable). A track record of managing and growing key housebuilder accounts. The confidence to engage with stakeholders at all levels, including Commercial Directors, Technical Managers, and Site Teams. A self-motivated, organised approach, comfortable operating autonomously within a regional sales role. A customer-focused mindset with a strong emphasis on service, reliability, and long-term partnerships. Package Salary: Up to 70K (dependent on experience) Competitive benefits package available for the right candidate Contact for more info. This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Jan 12, 2026
Full time
Area Sales Manager - Scottish Central Belt Salary: Up to 70,000 + package About the Organisation A leading UK and Ireland-based manufacturer and processor of timber and engineered timber solutions is seeking an Area Sales Manager to support continued growth within the residential construction market. The business supplies high-quality timber frame and structural timber solutions to national and regional house builders and is recognised for its technical expertise, service delivery, and long-term customer partnerships. The Role Reporting to the Head of Group Sales, this is a field-based role covering the Scottish Central Belt . The position focuses on selling timber-based construction products and structural construction solutions into major house builders, working closely with commercial, technical, and operational teams to support projects from early engagement through to delivery. Key Responsibilities Sell a range of timber frame and structural timber solutions to national and regional house builders across the Scottish Central Belt. Develop and manage strong relationships with key decision-makers within major house building accounts. Drive new business opportunities while maintaining and growing an established customer base. Support customers with technical, specification-led sales , ensuring solutions align with build requirements and programmes. Manage key accounts and long-term supply agreements with a consultative, partnership-focused approach. Achieve or exceed annual sales targets and regional growth objectives. Plan and manage territory activity effectively to maximise site visits, meetings, and commercial outcomes. Maintain accurate CRM records, forecasting, and pipeline management in line with the sales process. The Candidate The ideal candidate will have: Proven experience selling construction or structural solutions into the housebuilding sector. Strong understanding of timber frame, structural timber, or off-site construction solutions (highly desirable). A track record of managing and growing key housebuilder accounts. The confidence to engage with stakeholders at all levels, including Commercial Directors, Technical Managers, and Site Teams. A self-motivated, organised approach, comfortable operating autonomously within a regional sales role. A customer-focused mindset with a strong emphasis on service, reliability, and long-term partnerships. Package Salary: Up to 70K (dependent on experience) Competitive benefits package available for the right candidate Contact for more info. This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Are you working in Sales or as an Account Manager and looking for a fresh challenge? Our client is seeking a friendly, professional individual with experience in account management, business development, or sales to join the team on a compressed full-time, 4-day workweek. Tech Connect Group has exclusively partnered with a leading Tier 1 Aerospace manufacturer who is seeking an Account Manager to join their expanding team in Congleton, Cheshire. An international business is in an exciting period of growth, and this newly created role will support the team in its ongoing expansion. This business operates across a condensed working week, of 7:30 - 5 pm, Monday to Thursday. Key Responsibilities: Create a pipeline of upsell/cross-sell opportunities across the short, medium, and long term to support the achievement of account growth targets. Grow your key accounts, both virtually and in person, to ensure up-sell/cross-sell targets are met and sustained. Report weekly on pipeline forecast, quotes received/sent and CRM record-keeping. Report monthly on up-sell/x-sell activities, including upcoming, in progress, won and lost bids/tenders/RFPs, in collaboration with the appropriate sales manager when applicable. Report quarterly on plans, progress on customer experience and growth opportunities, supported by appropriate customer and industry research, for each of your key accounts. Regularly arranging and daily documenting (via the CRM module of the ERP system) customer calls, meetings, follow-up dates/times, quotes, updates, notes from conversations, etc. Manage communication for new customer onboarding in collaboration with the appropriate sales manager, ensuring high customer satisfaction. Required skills & Experience: Proven experience in account management, business development, or sales in manufacturing. aerospace, engineering, or industrial sectors. Valid UK driving licence and willingness to travel to customer sites and trade shows. Relationship Management: Skilled at developing long-term customer partnerships and maintaining high levels of customer satisfaction. Commercial Acumen: Understanding of revenue, margin, and growth targets with experience in up-sell and cross-sell strategies. Reporting & Analysis: Competent in preparing sales forecasts, performance summaries, and pipeline reports. Collaboration: Effective working across internal departments (engineering, operations, commercial) to deliver customer-focused outcomes. If of interest, please apply!
Jan 12, 2026
Full time
Are you working in Sales or as an Account Manager and looking for a fresh challenge? Our client is seeking a friendly, professional individual with experience in account management, business development, or sales to join the team on a compressed full-time, 4-day workweek. Tech Connect Group has exclusively partnered with a leading Tier 1 Aerospace manufacturer who is seeking an Account Manager to join their expanding team in Congleton, Cheshire. An international business is in an exciting period of growth, and this newly created role will support the team in its ongoing expansion. This business operates across a condensed working week, of 7:30 - 5 pm, Monday to Thursday. Key Responsibilities: Create a pipeline of upsell/cross-sell opportunities across the short, medium, and long term to support the achievement of account growth targets. Grow your key accounts, both virtually and in person, to ensure up-sell/cross-sell targets are met and sustained. Report weekly on pipeline forecast, quotes received/sent and CRM record-keeping. Report monthly on up-sell/x-sell activities, including upcoming, in progress, won and lost bids/tenders/RFPs, in collaboration with the appropriate sales manager when applicable. Report quarterly on plans, progress on customer experience and growth opportunities, supported by appropriate customer and industry research, for each of your key accounts. Regularly arranging and daily documenting (via the CRM module of the ERP system) customer calls, meetings, follow-up dates/times, quotes, updates, notes from conversations, etc. Manage communication for new customer onboarding in collaboration with the appropriate sales manager, ensuring high customer satisfaction. Required skills & Experience: Proven experience in account management, business development, or sales in manufacturing. aerospace, engineering, or industrial sectors. Valid UK driving licence and willingness to travel to customer sites and trade shows. Relationship Management: Skilled at developing long-term customer partnerships and maintaining high levels of customer satisfaction. Commercial Acumen: Understanding of revenue, margin, and growth targets with experience in up-sell and cross-sell strategies. Reporting & Analysis: Competent in preparing sales forecasts, performance summaries, and pipeline reports. Collaboration: Effective working across internal departments (engineering, operations, commercial) to deliver customer-focused outcomes. If of interest, please apply!
Sales Controller - Used Car Superstore Lead a High-Performing Team at a Major Independent Dealership Are you ready to take the next step in your automotive sales career? Our client is a market-leading used car dealership offering one of the widest vehicle selections in the industry - every make, model, and brand to suit every customer. They're now looking for an experienced and ambitious Sales Controller to lead their dynamic sales team to even greater success. This role is ideal for a high-performing Business Manager or Transaction Manager who's ready to step up and thrive in a more senior, results-driven position. Why This Opportunity Stands Out Sell to the full market with access to virtually every vehicle brand and model Join a forward-thinking, target-focused team in a high-volume, fast-paced environment Work for a company that values ambition, innovation, and top-tier performance What You'll Be Doing Leading, managing and motivating the sales team to consistently deliver exceptional results Driving daily operations including deal files, customer handovers, and sales funnel management Maintaining showroom standards, vehicle presentation, and overall customer experience Maximising every sales opportunity and ensuring the team exceeds performance and manufacturer targets Collaborating with other departments to streamline operations and enhance the customer journey Embedding a culture of continuous improvement, accountability, and customer focus What We're Looking For A proven background in automotive sales with a strong performance track record Experience in leading or supervising a team, with the ability to inspire and influence Excellent communication, negotiation, and customer service skills Commercially minded, target-driven, and tech-savvy Adaptable, proactive, and passionate about the car industry Working Pattern 4 to 5 long days per week, covering both weekdays and weekends (rota-based) Pay and Benefits 42,000 basic salary Realistic OTE with an achievable, uncapped bonus structure Company-wide incentives, performance-based competitions, and additional rewards If you're ready to take the lead in a high-impact sales environment, this is your chance to make a big move in your automotive career.
Jan 12, 2026
Full time
Sales Controller - Used Car Superstore Lead a High-Performing Team at a Major Independent Dealership Are you ready to take the next step in your automotive sales career? Our client is a market-leading used car dealership offering one of the widest vehicle selections in the industry - every make, model, and brand to suit every customer. They're now looking for an experienced and ambitious Sales Controller to lead their dynamic sales team to even greater success. This role is ideal for a high-performing Business Manager or Transaction Manager who's ready to step up and thrive in a more senior, results-driven position. Why This Opportunity Stands Out Sell to the full market with access to virtually every vehicle brand and model Join a forward-thinking, target-focused team in a high-volume, fast-paced environment Work for a company that values ambition, innovation, and top-tier performance What You'll Be Doing Leading, managing and motivating the sales team to consistently deliver exceptional results Driving daily operations including deal files, customer handovers, and sales funnel management Maintaining showroom standards, vehicle presentation, and overall customer experience Maximising every sales opportunity and ensuring the team exceeds performance and manufacturer targets Collaborating with other departments to streamline operations and enhance the customer journey Embedding a culture of continuous improvement, accountability, and customer focus What We're Looking For A proven background in automotive sales with a strong performance track record Experience in leading or supervising a team, with the ability to inspire and influence Excellent communication, negotiation, and customer service skills Commercially minded, target-driven, and tech-savvy Adaptable, proactive, and passionate about the car industry Working Pattern 4 to 5 long days per week, covering both weekdays and weekends (rota-based) Pay and Benefits 42,000 basic salary Realistic OTE with an achievable, uncapped bonus structure Company-wide incentives, performance-based competitions, and additional rewards If you're ready to take the lead in a high-impact sales environment, this is your chance to make a big move in your automotive career.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Channel Account Manager. In this role, you will drive partner acquisition and regional scale through distributors and resellers across Europe. You will define and execute a recruitment strategy while expanding and managing high-performing reseller relationships. Your experience in building channel ecosystems will be crucial in accelerating market coverage and driving revenue growth. Join us to make a significant impact in the channel business. Accountabilities Evangelize and develop go-to-market strategies with the channel community Manage a portfolio of high performing channel partners to achieve partnership goals Serve as the SME for all partner-related activities within your regions Act as a trusted advisor to the sales team Develop best practices for partner engagement and issue escalation Create partner-specific account plans with defined goals and marketing support Support program guidelines and measure partner success Assist with recruitment, training, and onboarding of new partners Requirements 10+ years of experience in channel partnerships, sales, or marketing 5+ years of channel sales/management experience in SaaS Ability to create and present business plans and track program progress Working knowledge of security and SaaS solutions Bachelor's Degree preferred Willingness to travel up to 50% Benefits Opportunity to shape the future of data security Work alongside industry experts and leaders Be part of a commitment to diversity and equal opportunity Access to innovative technology and resources Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Jan 12, 2026
Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Channel Account Manager. In this role, you will drive partner acquisition and regional scale through distributors and resellers across Europe. You will define and execute a recruitment strategy while expanding and managing high-performing reseller relationships. Your experience in building channel ecosystems will be crucial in accelerating market coverage and driving revenue growth. Join us to make a significant impact in the channel business. Accountabilities Evangelize and develop go-to-market strategies with the channel community Manage a portfolio of high performing channel partners to achieve partnership goals Serve as the SME for all partner-related activities within your regions Act as a trusted advisor to the sales team Develop best practices for partner engagement and issue escalation Create partner-specific account plans with defined goals and marketing support Support program guidelines and measure partner success Assist with recruitment, training, and onboarding of new partners Requirements 10+ years of experience in channel partnerships, sales, or marketing 5+ years of channel sales/management experience in SaaS Ability to create and present business plans and track program progress Working knowledge of security and SaaS solutions Bachelor's Degree preferred Willingness to travel up to 50% Benefits Opportunity to shape the future of data security Work alongside industry experts and leaders Be part of a commitment to diversity and equal opportunity Access to innovative technology and resources Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management; the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realisation across their organisations. We're looking for a Senior Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of some of our biggest and most exciting Enterprise clients, managing the full customer renewal life cycle. This role is perfect for someone who thrives on building deep client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform. You'll be the trusted advisor to senior executives and board level contacts, acting as the voice of the customer internally while championing our solutions externally, while embedding surprise and delight throughout the customer journey. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue driving engine that delivers measurable business outcomes for our Enterprise customers. Main Responsibilities Own and manage a portfolio of Enterprise accounts, serving as the key contact for the client, and acting as a trusted advisor to c suite executives and board level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, strategic check ins, and delivering a consistently high quality customer experience while embedding surprise and delight throughout the customer journey Act as a growth partner by uncovering expansion opportunities through deep account knowledge and usage insights, generating high quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Conduct strategic account mapping and portfolio prioritisation to identify expansion pathways and relationship gaps, working in lockstep with Sales and Growth teams to develop coordinated account strategies that maximise customer lifetime value Maintain deep client knowledge and strategic alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Act as the voice of the customer internally, sharing insights with Product and Go To Market teams to influence roadmap priorities, while collaborating with Marketing to develop customer success stories and knowledge centre content Required Skills and Experience Customer Success Experience Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing Enterprise accounts (£70K+ ARR) and achieving high retention rates (90%+ GRR) Proven Renewal Experience Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders SaaS and Technical Understanding Strong understanding of SaaS business models and customer success metrics including GRR, P Incs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship building and communication skills, with ability to influence and build trust with senior executives Proactive and self motivated with excellent time management to manage multiple accounts simultaneously Customer centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross functionally with Sales, Product, Support, and Marketing team Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program Eyecare and Flu Jab vouchers
Jan 12, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management; the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realisation across their organisations. We're looking for a Senior Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of some of our biggest and most exciting Enterprise clients, managing the full customer renewal life cycle. This role is perfect for someone who thrives on building deep client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform. You'll be the trusted advisor to senior executives and board level contacts, acting as the voice of the customer internally while championing our solutions externally, while embedding surprise and delight throughout the customer journey. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue driving engine that delivers measurable business outcomes for our Enterprise customers. Main Responsibilities Own and manage a portfolio of Enterprise accounts, serving as the key contact for the client, and acting as a trusted advisor to c suite executives and board level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, strategic check ins, and delivering a consistently high quality customer experience while embedding surprise and delight throughout the customer journey Act as a growth partner by uncovering expansion opportunities through deep account knowledge and usage insights, generating high quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Conduct strategic account mapping and portfolio prioritisation to identify expansion pathways and relationship gaps, working in lockstep with Sales and Growth teams to develop coordinated account strategies that maximise customer lifetime value Maintain deep client knowledge and strategic alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Act as the voice of the customer internally, sharing insights with Product and Go To Market teams to influence roadmap priorities, while collaborating with Marketing to develop customer success stories and knowledge centre content Required Skills and Experience Customer Success Experience Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing Enterprise accounts (£70K+ ARR) and achieving high retention rates (90%+ GRR) Proven Renewal Experience Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders SaaS and Technical Understanding Strong understanding of SaaS business models and customer success metrics including GRR, P Incs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship building and communication skills, with ability to influence and build trust with senior executives Proactive and self motivated with excellent time management to manage multiple accounts simultaneously Customer centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross functionally with Sales, Product, Support, and Marketing team Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program Eyecare and Flu Jab vouchers
The Purpose of the role is to lead in the day to day operational management of Vincentian Care Plus (VCP) through effective leadership and delivery of high quality care within the framework of Care Quality Commission s Fundamental Standards of Care. The Registered Manager will be accountable and will be working closely with the Chief Executive Officer to encompass the management of all services within the organisation s policies and procedures. To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council. To lead and promote VCP s philosophy, values, aims and approach in providing high quality homecare services. To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget. To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Manage the Safety and Quality of the Organisation Ensure that the service meets all the quality control requirements to remain compliant at all times. Be responsible for the safe delivery of the service in line with legislative requirements and the organisation s policy and procedures. Ensure that all Safeguarding and Health & Safety legislation requirements are adhered to at all times. Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management. Closely work with the Compliance and Quality Manager to implement, maintain and resolve complaints and incidents within agreed procedures. Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care. Understand and monitor health and safety in the workplace and in the field. Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation. Carry out investigations relating to the quality of the service and use findings to make improvements. Be prepared to work flexibly to ensure the safe delivery of the service. Provide a Good Service to the Client Promote the rights of each client and keep their wishes at the centre of their care and support. Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support. Make sure a written individually tailored care and support plan has been created and agreed, that respects the client s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. Keep all information about client and their families secure and confidential. Leadership To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements. To work with the CEO in developing ideas, initiatives and practices and to share in the monitoring process. Actively participate in the growth and development of the Charity, through maximising funding and marketing opportunities. Manage the finance of the Charity by fully understanding the current financial status and working within the budget constraints to ensure the budget is met at all times. Oversee all administrative systems to ensure factual, accurate information is held and that all computerised and manual records are up to date. To attend meetings and provide regular reports. To ensure that relevant legislation and registration requirements are complied with and to deal with any concerns. To initiate the implementation and on-going review of Policies and Procedures and Quality Standards of Care. To build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Charity, and develop and maintain contacts with relevant Statutory and Voluntary Agencies as well as Social and Health Care Agencies. To maintain professional accountability for: o care delivered o care premises and resources o training and supervisions to staff providing care To be accountable and responsible for the provision of care throughout the operational day. To ensure that care delivery is based on currently accepted best practice that can demonstrate resident assessment, planning, implementation and evaluation to meet the residents needs holistically, is person centred and that all care is evidenced based. Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits for the service. Maintain all necessary documentation with regard to confidentiality and the Data Protection Act and uphold effective and accurate record keeping by ensuring high standards of record and report writing are maintained. Demonstrate and lead by example in the delivery of care and effective use of resources. Staff Management To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards. Lead the staff team to provide a high standard of person centred care based on a Vincentian ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual. Manage the effective recruitment, induction, training and performance of the office and field staff teams. Identify ongoing training needs and ensure staff are up to date with current best practice. To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff. To promote a teamwork approach through strong leadership in an open and friendly working environment. Be responsible for the on call rota. Actively promote, develop and maintain an environment, which encourages lifelong learning with staff. Work closely with the Compliance and Quality Manager to ensure that all staff undertake the mandatory training requirements. Ensure that Evidence Based Practice (EBP) is used to deliver high standards of care. Participate in the training and development of all staff. Assume the role of facilitator for the staff, providing support for supervision/continual professional development. Identify own learning needs and take responsibility for own professional development Additional Information The post holder must at all times carry out their responsibilities with due regard to the Charity s Equal Opportunities Statement. Work in line with the Charity s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times. Confidentiality of residents to be maintained at all times. The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity. An understanding of administering medicines. The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act and GDPR. The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing. Genuine Occupational Requirement We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity. The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post. Candidate Specification Essential Criteria Experience and skills Excellent leadership and management skills. Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals. Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust. . click apply for full job details
Jan 12, 2026
Full time
The Purpose of the role is to lead in the day to day operational management of Vincentian Care Plus (VCP) through effective leadership and delivery of high quality care within the framework of Care Quality Commission s Fundamental Standards of Care. The Registered Manager will be accountable and will be working closely with the Chief Executive Officer to encompass the management of all services within the organisation s policies and procedures. To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council. To lead and promote VCP s philosophy, values, aims and approach in providing high quality homecare services. To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget. To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Manage the Safety and Quality of the Organisation Ensure that the service meets all the quality control requirements to remain compliant at all times. Be responsible for the safe delivery of the service in line with legislative requirements and the organisation s policy and procedures. Ensure that all Safeguarding and Health & Safety legislation requirements are adhered to at all times. Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management. Closely work with the Compliance and Quality Manager to implement, maintain and resolve complaints and incidents within agreed procedures. Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care. Understand and monitor health and safety in the workplace and in the field. Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation. Carry out investigations relating to the quality of the service and use findings to make improvements. Be prepared to work flexibly to ensure the safe delivery of the service. Provide a Good Service to the Client Promote the rights of each client and keep their wishes at the centre of their care and support. Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support. Make sure a written individually tailored care and support plan has been created and agreed, that respects the client s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. Keep all information about client and their families secure and confidential. Leadership To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements. To work with the CEO in developing ideas, initiatives and practices and to share in the monitoring process. Actively participate in the growth and development of the Charity, through maximising funding and marketing opportunities. Manage the finance of the Charity by fully understanding the current financial status and working within the budget constraints to ensure the budget is met at all times. Oversee all administrative systems to ensure factual, accurate information is held and that all computerised and manual records are up to date. To attend meetings and provide regular reports. To ensure that relevant legislation and registration requirements are complied with and to deal with any concerns. To initiate the implementation and on-going review of Policies and Procedures and Quality Standards of Care. To build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Charity, and develop and maintain contacts with relevant Statutory and Voluntary Agencies as well as Social and Health Care Agencies. To maintain professional accountability for: o care delivered o care premises and resources o training and supervisions to staff providing care To be accountable and responsible for the provision of care throughout the operational day. To ensure that care delivery is based on currently accepted best practice that can demonstrate resident assessment, planning, implementation and evaluation to meet the residents needs holistically, is person centred and that all care is evidenced based. Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits for the service. Maintain all necessary documentation with regard to confidentiality and the Data Protection Act and uphold effective and accurate record keeping by ensuring high standards of record and report writing are maintained. Demonstrate and lead by example in the delivery of care and effective use of resources. Staff Management To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards. Lead the staff team to provide a high standard of person centred care based on a Vincentian ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual. Manage the effective recruitment, induction, training and performance of the office and field staff teams. Identify ongoing training needs and ensure staff are up to date with current best practice. To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff. To promote a teamwork approach through strong leadership in an open and friendly working environment. Be responsible for the on call rota. Actively promote, develop and maintain an environment, which encourages lifelong learning with staff. Work closely with the Compliance and Quality Manager to ensure that all staff undertake the mandatory training requirements. Ensure that Evidence Based Practice (EBP) is used to deliver high standards of care. Participate in the training and development of all staff. Assume the role of facilitator for the staff, providing support for supervision/continual professional development. Identify own learning needs and take responsibility for own professional development Additional Information The post holder must at all times carry out their responsibilities with due regard to the Charity s Equal Opportunities Statement. Work in line with the Charity s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times. Confidentiality of residents to be maintained at all times. The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity. An understanding of administering medicines. The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act and GDPR. The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing. Genuine Occupational Requirement We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity. The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post. Candidate Specification Essential Criteria Experience and skills Excellent leadership and management skills. Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals. Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust. . click apply for full job details
Assistant General Manager - UK's Leading Gym Brand Up to £30k + bonus Central London We are recruiting for this fitness job in Central London for an Assistant General Manager for a global operator in the health and fitness industry. This fitness job will be working for a company that are growing quickly and provide fantastic opportunities for success, growth and development. There is a huge amount of skill and talent in this business and you will learn and be developed every day and really drive your career in fitness. A little bit about what you'll be doing The role of an Assistant General Manager for this brand and within this sector is an outstanding opportunity to develop your skills further and train and manage a team to success. You will be member facing, engaging and creating a sense of community within your club! Supporting the General Manager and rest of the Personal Training team driving activity and developing plans to be successful. This role is perfect for someone who is passionate about fitness and creating that sense of community within their club! You must have a genuine passion for sales and be able to support new members in their journeys, creating a great atmosphere and club culture for both team members and members to achieve their fitness goals! Driving sales and marketing activities and developing plans to be successful, whether this means taking a lead on the clubs social media and interactive content or getting out and about involved in the local community planning events, outreach, and local networking. Delivering exceptional customer service looking after your existing members and working towards smashing your target bringing new members into the club achieving business KPIs. You will be able to lead sales yourself and have a proactive attitude and a hands-on approach. Who we are looking for Experience in management within the fitness industry (e.g., Assistant General Manager, Fitness Manager, Deputy/Assistant Manager, or Sales Manager). Ideally, Level 2 Personal Trainer qualified. Strong passion for fitness, energy, personality, and ambition. Proven ability to deliver exceptional member experiences and support community engagement. A collaborative mindset and a drive to support club growth and operational excellence. To apply Your recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment. Becky is a health and fitness recruitment specialist for the whole fitness sector and can be contacted about this specific role simply by clicking 'apply now' below. Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Jan 12, 2026
Full time
Assistant General Manager - UK's Leading Gym Brand Up to £30k + bonus Central London We are recruiting for this fitness job in Central London for an Assistant General Manager for a global operator in the health and fitness industry. This fitness job will be working for a company that are growing quickly and provide fantastic opportunities for success, growth and development. There is a huge amount of skill and talent in this business and you will learn and be developed every day and really drive your career in fitness. A little bit about what you'll be doing The role of an Assistant General Manager for this brand and within this sector is an outstanding opportunity to develop your skills further and train and manage a team to success. You will be member facing, engaging and creating a sense of community within your club! Supporting the General Manager and rest of the Personal Training team driving activity and developing plans to be successful. This role is perfect for someone who is passionate about fitness and creating that sense of community within their club! You must have a genuine passion for sales and be able to support new members in their journeys, creating a great atmosphere and club culture for both team members and members to achieve their fitness goals! Driving sales and marketing activities and developing plans to be successful, whether this means taking a lead on the clubs social media and interactive content or getting out and about involved in the local community planning events, outreach, and local networking. Delivering exceptional customer service looking after your existing members and working towards smashing your target bringing new members into the club achieving business KPIs. You will be able to lead sales yourself and have a proactive attitude and a hands-on approach. Who we are looking for Experience in management within the fitness industry (e.g., Assistant General Manager, Fitness Manager, Deputy/Assistant Manager, or Sales Manager). Ideally, Level 2 Personal Trainer qualified. Strong passion for fitness, energy, personality, and ambition. Proven ability to deliver exceptional member experiences and support community engagement. A collaborative mindset and a drive to support club growth and operational excellence. To apply Your recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment. Becky is a health and fitness recruitment specialist for the whole fitness sector and can be contacted about this specific role simply by clicking 'apply now' below. Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
As our Internal Sales Executive, you're not just making sales calls - you're opening doors, starting conversations, and growing existing customer accounts in a fast-moving safety solutions environment. Based in Leeds, this role is for someone hungry to learn, confident picking up the phone, and motivated by results. BASIC SALARY: £35,000 - £40,000 BENEFITS: Realistic and uncapped commission (paid monthly). Potential 1st year OTE £55,000 25 days annual leave plus stats Health Cash Plan and Employee Assistance Programme Life Assurance - available to all employees after the successful completion of the probationary period Workplace pension scheme Eye Care Scheme Free Parking LOCATION: Office based in Leeds. Hybrid working available once probation has passed. COMMUTABLE LOCATIONS: Bradford, Wakefield, Huddersfield, Harrogate JOB DESCRIPTION: Internal Sales Executive, Sales Executive, Telesales - Health and Safety, Construction, Contractor, Industrial and Utilities Markets As our Internal Sales Executive, you'll be responsible for generating new business and converting leads into long-term customers, as well as managing and nurturing existing accounts. Operating primarily through outbound telephone activity, supported by video calls, live web chat and occasional face-to-face meetings, you'll sell to key decision makers across construction, utilities, facilities management, and industrial sectors, introducing prospective clients to a comprehensive range of safety equipment and services. KEY RESPONSIBILITIES: Internal Sales Executive, Sales Executive, Telesales - Health and Safety, Construction, Contractor, Industrial and Utilities Markets As our Internal Sales Executive, day to day, you will : Generate new business and manage existing accounts, balancing outbound sales activity with account development (60/40 split) Promote and sell safety equipment and services across multiple industries, aiming for a first-year target of approximately £250k (mixed revenue streams) Build and grow your own portfolio of customer accounts, developing relationships with key decision makers to drive repeat and expanded business Support customers with equipment selection, ensuring solutions meet risk assessments and site requirements PERSON SPECIFICATION: Internal Sales Executive, Sales Executive, Telesales - Health and Safety, Construction, Contractor, Industrial and Utilities Markets You'll be someone who brings energy, resilience, and a genuine hunger to succeed in sales. You won't be afraid to pick up the phone, handle objections, and push through when targets are challenging. Attitude matters just as much as experience. You'll be commercially astute, able to think creatively when structuring solutions for customers - using initiative to present deals that work for both the client and the business, while operating within clear commercial parameters. While experience within utilities, construction, or safety equipment is ideal (for example selling PPE for a distributor), we're open to applications from other industries. What's most important is that you can demonstrate: Experience generating new business within a targeted B2B sales environment Proven ability in telephone-led sales activity and lead conversion Success working to KPIs and revenue targets Skill in managing multiple opportunities and prioritising workload effectively Competence using CRM systems and IT tools to track and manage sales activity THE COMPANY: We're a leading UK provider of safety equipment and training solutions, supporting businesses nationwide to operate safely, compliantly, and effectively. Backed by a wider group offering complementary services across safety, education, and training, the business combines scale, expertise, and a strong customer-first ethos. With a culture built on drive, collaboration, and continuous improvement, this is an environment where motivated people can build long-term careers. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Internal Sales, Inside Sales, Sales Executive, Account Manager, Account Executive, Construction, Health and Safety Equipment, Gas Monitoring to Construction, Contractor and Utilities Markets, Work wear, Tools, Plant Hire, Equipment Hire, Recruitment, PPE, Distribution Sales, Distributor INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18359, Wallace Hind Selection
Jan 12, 2026
Full time
As our Internal Sales Executive, you're not just making sales calls - you're opening doors, starting conversations, and growing existing customer accounts in a fast-moving safety solutions environment. Based in Leeds, this role is for someone hungry to learn, confident picking up the phone, and motivated by results. BASIC SALARY: £35,000 - £40,000 BENEFITS: Realistic and uncapped commission (paid monthly). Potential 1st year OTE £55,000 25 days annual leave plus stats Health Cash Plan and Employee Assistance Programme Life Assurance - available to all employees after the successful completion of the probationary period Workplace pension scheme Eye Care Scheme Free Parking LOCATION: Office based in Leeds. Hybrid working available once probation has passed. COMMUTABLE LOCATIONS: Bradford, Wakefield, Huddersfield, Harrogate JOB DESCRIPTION: Internal Sales Executive, Sales Executive, Telesales - Health and Safety, Construction, Contractor, Industrial and Utilities Markets As our Internal Sales Executive, you'll be responsible for generating new business and converting leads into long-term customers, as well as managing and nurturing existing accounts. Operating primarily through outbound telephone activity, supported by video calls, live web chat and occasional face-to-face meetings, you'll sell to key decision makers across construction, utilities, facilities management, and industrial sectors, introducing prospective clients to a comprehensive range of safety equipment and services. KEY RESPONSIBILITIES: Internal Sales Executive, Sales Executive, Telesales - Health and Safety, Construction, Contractor, Industrial and Utilities Markets As our Internal Sales Executive, day to day, you will : Generate new business and manage existing accounts, balancing outbound sales activity with account development (60/40 split) Promote and sell safety equipment and services across multiple industries, aiming for a first-year target of approximately £250k (mixed revenue streams) Build and grow your own portfolio of customer accounts, developing relationships with key decision makers to drive repeat and expanded business Support customers with equipment selection, ensuring solutions meet risk assessments and site requirements PERSON SPECIFICATION: Internal Sales Executive, Sales Executive, Telesales - Health and Safety, Construction, Contractor, Industrial and Utilities Markets You'll be someone who brings energy, resilience, and a genuine hunger to succeed in sales. You won't be afraid to pick up the phone, handle objections, and push through when targets are challenging. Attitude matters just as much as experience. You'll be commercially astute, able to think creatively when structuring solutions for customers - using initiative to present deals that work for both the client and the business, while operating within clear commercial parameters. While experience within utilities, construction, or safety equipment is ideal (for example selling PPE for a distributor), we're open to applications from other industries. What's most important is that you can demonstrate: Experience generating new business within a targeted B2B sales environment Proven ability in telephone-led sales activity and lead conversion Success working to KPIs and revenue targets Skill in managing multiple opportunities and prioritising workload effectively Competence using CRM systems and IT tools to track and manage sales activity THE COMPANY: We're a leading UK provider of safety equipment and training solutions, supporting businesses nationwide to operate safely, compliantly, and effectively. Backed by a wider group offering complementary services across safety, education, and training, the business combines scale, expertise, and a strong customer-first ethos. With a culture built on drive, collaboration, and continuous improvement, this is an environment where motivated people can build long-term careers. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Internal Sales, Inside Sales, Sales Executive, Account Manager, Account Executive, Construction, Health and Safety Equipment, Gas Monitoring to Construction, Contractor and Utilities Markets, Work wear, Tools, Plant Hire, Equipment Hire, Recruitment, PPE, Distribution Sales, Distributor INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18359, Wallace Hind Selection
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity to contribute to BIAS s mission of reducing social isolation among older Irish people and creating a warm and welcoming space for the whole community. The Active Ageing Coordinator will run BIAS s very popular twice-weekly active ageing lunch clubs in Dollis Hill and Cricklewood, which attract over 50 attendees per session, working with a team of volunteers to coordinate activities including Irish music, dancing and bingo. We are looking for a dynamic, enthusiastic person who is happy to take a hands-on approach to the development and delivery of our active ageing project. You will need to have strong people skills and the ability to proactively build positive relationships with volunteers and service users, along with excellent organisational abilities. The project (funded by the Irish Government s Emigrant Support Programme) will also involve delivering occasional special events for club members, such as St Patrick s Day and Christmas celebrations and health and wellbeing days. You will need a strong capacity to build relationships and partnerships with other organisations and community groups in the borough, and a willingness to work with the leadership team on the marketing and development of the clubs, including via social media. MAIN RESPONSIBILITIES Take the lead on the day-to-day running of BIAS s two active ageing clubs in Brent, ensuring that they are welcoming, accessible and available to all. Carry out administrative tasks necessary for the successful running of the clubs, including shopping for club supplies, preparing refreshments, setting up music, organising entertainment and banking attendance fees, working within agreed budgets. Ensure the safety and wellbeing of all club members during club sessions, and manage communication and additional engagement with members outside of club sessions. Record and maintain member and attendance information in BIAS s client management system. Where needed and possible, provide support to BIAS s Active Ageing Coordinator in Haringey borough, and cooperate on joint club initiatives. Working in close cooperation with BIAS s Volunteer Manager, encourage volunteer recruitment and retention and supervise volunteers during club sessions, ensuring that they have a safe working environment and a positive, fulfilling volunteering experience. Contribute to the promotion of the active ageing clubs in the local community, help create content and manage community interactions on BIAS s social media accounts, and represent BIAS at occasional community events. Organise an annual summer outing for club members, and work closely with the leadership team on the organisation of a Christmas event for the wider BIAS community. Plan annual Health and Wellbeing Days in cooperation with local health networks, and work with the management team to identify other possible initiatives to improve the health and wellbeing of active ageing club members. Develop and maintain good relations with other cultural organisations and community groups in Brent, with the aim of promoting cooperation and cross-cultural exchanges. Work with the management team to identify opportunities for expansion of the active ageing project and ways to increase community engagement with BIAS. Attend regular supervision sessions with the Head of Operations, and be willing to undertake training and professional development as needed. These are the basic duties required of the Active Ageing Coordinator. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development. Candidates must be eligible to work in the UK. This post will require travel to club venues and transport of club supplies, so access to a car is required. ABOUT BIAS BIAS is a local charity which has supported England s largest Irish community for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding streams, including from Ireland s Emigrant Support Programme. HOW TO APPLY To apply, please submit a CV and cover letter . Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (set out in the person specification), with supporting examples. The deadline for applications is 30th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
Jan 12, 2026
Full time
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity to contribute to BIAS s mission of reducing social isolation among older Irish people and creating a warm and welcoming space for the whole community. The Active Ageing Coordinator will run BIAS s very popular twice-weekly active ageing lunch clubs in Dollis Hill and Cricklewood, which attract over 50 attendees per session, working with a team of volunteers to coordinate activities including Irish music, dancing and bingo. We are looking for a dynamic, enthusiastic person who is happy to take a hands-on approach to the development and delivery of our active ageing project. You will need to have strong people skills and the ability to proactively build positive relationships with volunteers and service users, along with excellent organisational abilities. The project (funded by the Irish Government s Emigrant Support Programme) will also involve delivering occasional special events for club members, such as St Patrick s Day and Christmas celebrations and health and wellbeing days. You will need a strong capacity to build relationships and partnerships with other organisations and community groups in the borough, and a willingness to work with the leadership team on the marketing and development of the clubs, including via social media. MAIN RESPONSIBILITIES Take the lead on the day-to-day running of BIAS s two active ageing clubs in Brent, ensuring that they are welcoming, accessible and available to all. Carry out administrative tasks necessary for the successful running of the clubs, including shopping for club supplies, preparing refreshments, setting up music, organising entertainment and banking attendance fees, working within agreed budgets. Ensure the safety and wellbeing of all club members during club sessions, and manage communication and additional engagement with members outside of club sessions. Record and maintain member and attendance information in BIAS s client management system. Where needed and possible, provide support to BIAS s Active Ageing Coordinator in Haringey borough, and cooperate on joint club initiatives. Working in close cooperation with BIAS s Volunteer Manager, encourage volunteer recruitment and retention and supervise volunteers during club sessions, ensuring that they have a safe working environment and a positive, fulfilling volunteering experience. Contribute to the promotion of the active ageing clubs in the local community, help create content and manage community interactions on BIAS s social media accounts, and represent BIAS at occasional community events. Organise an annual summer outing for club members, and work closely with the leadership team on the organisation of a Christmas event for the wider BIAS community. Plan annual Health and Wellbeing Days in cooperation with local health networks, and work with the management team to identify other possible initiatives to improve the health and wellbeing of active ageing club members. Develop and maintain good relations with other cultural organisations and community groups in Brent, with the aim of promoting cooperation and cross-cultural exchanges. Work with the management team to identify opportunities for expansion of the active ageing project and ways to increase community engagement with BIAS. Attend regular supervision sessions with the Head of Operations, and be willing to undertake training and professional development as needed. These are the basic duties required of the Active Ageing Coordinator. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development. Candidates must be eligible to work in the UK. This post will require travel to club venues and transport of club supplies, so access to a car is required. ABOUT BIAS BIAS is a local charity which has supported England s largest Irish community for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding streams, including from Ireland s Emigrant Support Programme. HOW TO APPLY To apply, please submit a CV and cover letter . Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (set out in the person specification), with supporting examples. The deadline for applications is 30th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
