The role will have responsibility for developing strategic product marketing plans and working closely with key senior stakeholders. You will help to guide insight led product strategy & communicates effectively the market positioning, product messaging and competitive differentiation. Client Details Leading travel business with global presence, HQ in London Description Identify and develop product positioning and messaging that uniquely differentiates solutions. Create collateral, presentations, videos, and training materials to communicate the value proposition of solutions internally and/or externally. Work with all internal teams, and external Tech Partners/Suppliers to plan the market launch of new products and high value releases and manage the cross functional implementation of the GTM plan. Work with various teams - including sales, account management, customer success, training, operations, deployment, enablement, brand marketing and PR - to broadcast message to the market, across the organisation, and our partner community. Support the Brand marketing strategy and programs that create interest for solutions in all market segments. Represent the company at industry events, conferences, trade shows, webinars. Profile Deep knowledge of the product marketing lifecycle, with 7+ years experience in a mid-senior product marketing position Experience working with a range of senior stakeholders, and working closely with sales & Customer Success teams Ability to use analytics and insights to identify opportunities, to drive business improvements across all channels Ability to manage multiple projects at the same time in fast paced environment Strong skills in both team management but also senior stakeholder management, and ability to influence and negotiate Experience working with non-physical product, a tech background would be ideal Cross boarder / multi-market exposure - ideally working with the American market Job Offer Competitive salary, up to 85,000 Hybrid working in London office Great benefits package, including 10% bonus based on personal and company performance
Feb 27, 2026
Full time
The role will have responsibility for developing strategic product marketing plans and working closely with key senior stakeholders. You will help to guide insight led product strategy & communicates effectively the market positioning, product messaging and competitive differentiation. Client Details Leading travel business with global presence, HQ in London Description Identify and develop product positioning and messaging that uniquely differentiates solutions. Create collateral, presentations, videos, and training materials to communicate the value proposition of solutions internally and/or externally. Work with all internal teams, and external Tech Partners/Suppliers to plan the market launch of new products and high value releases and manage the cross functional implementation of the GTM plan. Work with various teams - including sales, account management, customer success, training, operations, deployment, enablement, brand marketing and PR - to broadcast message to the market, across the organisation, and our partner community. Support the Brand marketing strategy and programs that create interest for solutions in all market segments. Represent the company at industry events, conferences, trade shows, webinars. Profile Deep knowledge of the product marketing lifecycle, with 7+ years experience in a mid-senior product marketing position Experience working with a range of senior stakeholders, and working closely with sales & Customer Success teams Ability to use analytics and insights to identify opportunities, to drive business improvements across all channels Ability to manage multiple projects at the same time in fast paced environment Strong skills in both team management but also senior stakeholder management, and ability to influence and negotiate Experience working with non-physical product, a tech background would be ideal Cross boarder / multi-market exposure - ideally working with the American market Job Offer Competitive salary, up to 85,000 Hybrid working in London office Great benefits package, including 10% bonus based on personal and company performance
Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok) About PVH With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360 marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment. ASSISTANT STORE MANAGER, TOMMY HILFIGER - BROMPTON ROAD The Role Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. Responsibilities include: Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained. Identify opportunities to grow the business and improve performance through collaborating with others. Maintain corporate visual merchandising directives and standards for sales floor and back room. Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams. Partner with store management team to build on business opportunities and achieve company standards and objectives. Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels. Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans. Analyze store level reports and create action plans to improve results. Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds. Work with the Store Manager to build bench strength for key positions, including possible successors. Participate in weekly management meetings alongside other staff meetings. Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. Providing a great customer journey and achieving exemplary mystery shop results. About You You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand. You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You'll be an effective communicator with the ability to cultivate belonging You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace. You are energetic and inspire trust showing a clear presence on the shop floor. You'll approach all issues with a 'can do' approach and make informed decisions to find in store solutions. What We Offer At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. About PVH We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+. One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job related factors such as skill, ability, educational background, work quality, experience and potential.
Feb 27, 2026
Full time
Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok) About PVH With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360 marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment. ASSISTANT STORE MANAGER, TOMMY HILFIGER - BROMPTON ROAD The Role Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. Responsibilities include: Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained. Identify opportunities to grow the business and improve performance through collaborating with others. Maintain corporate visual merchandising directives and standards for sales floor and back room. Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams. Partner with store management team to build on business opportunities and achieve company standards and objectives. Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels. Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans. Analyze store level reports and create action plans to improve results. Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds. Work with the Store Manager to build bench strength for key positions, including possible successors. Participate in weekly management meetings alongside other staff meetings. Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. Providing a great customer journey and achieving exemplary mystery shop results. About You You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand. You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You'll be an effective communicator with the ability to cultivate belonging You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace. You are energetic and inspire trust showing a clear presence on the shop floor. You'll approach all issues with a 'can do' approach and make informed decisions to find in store solutions. What We Offer At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. About PVH We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+. One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job related factors such as skill, ability, educational background, work quality, experience and potential.
Position Overview Title: Deputy General Manager of Operations Employment Type: Full-time- 5 days per week, 48 hours per week Location: Weybridge, Surrey Start Date: ASAP Compensation Package Salary: £60,000 per annum Management Performance-Linked Bonus Additional Departmental Operations & Growth Bonuses Comprehensive Benefits Package (ie. Staff Discounts on Accommodation and Restaurants of Group Hotels) Private Office : fully equipped office facilities Designated Parking Space The Opportunity We are a privately held hospitality and retail group, stewarded by family-ownership, with a long-term investment horizon and a strong focus on quality, reputation, and people. As the group continues to strengthen its hotel portfolio, we are seeking a Deputy General Manager of Operations for the day-to-day stewardship of 2-3 four-star hotels. This role is intended for a senior hotel leader who values continuity, discretion, and operational excellence. It offers the opportunity to work closely with ownership, contribute to strategic decisions, and help shape the future of the group over the long term. Key Responsibilities 1. Group Operations Leadership Participate in the development and implementation of annual, monthly business plan, as well as weekly operational plans for individual hotels. Take an active, hands-on role in operations when required to ensure standards and performance are met. 2. Brand, Reputation & Guest Experience Contribute to the development and execution of group brand strategy, service standards, and corporate culture. Continuously enhance guest experience and protect and elevate brand reputation. Drive innovative marketing and brand promotion initiatives. Represent the company at industry, social, and networking events. Act as a national and international brand ambassador for the group. 3. Talent & Leadership Development Develop and implement talent strategies across managed hotels, oversee recruitment, training, and supervise execution, Foster a high-performance culture focused on accountability and continuous improvement. 4. Financial Management Establish and oversee financial performance of the hotels under management. Oversee P&L management, budgeting, forecasting, and cost control. Drive EBITDA performance and sustainable revenue growth. 5. Business Growth & Innovation Identify and develop new markets, products, and service concepts. Lead or support new hotel investments, refurbishments, and expansion projects. Drive innovation across operations to enhance competitiveness and profitability. 6. Food, Beverage & Wellness Excellence Elevate service standards and accreditation levels across food & beverage and spa operations. Work closely with specialist teams to ensure consistent quality and guest satisfaction. Ideal Candidate Profile Current or former General Manager of a four-star (or above) hotel with multi-room experience. Minimum five years experience in a Hotel General Manager role. Experience managing or overseeing high-end or fine-dining restaurants (e.g. three-rosette level or equivalent). Undergraduate degree or higher qualifications in Hospitality is preferred. Preferred Experience Direct management experience in five-star hotels and/or Michelin-starred restaurants. Proven record of delivering annual hotel profits exceeding £1 million. Strong hands-on leadership style combined with innovation, efficiency, and speed of execution. Prior experience as a Hotel Revenue Manager or strong revenue-management expertise.
Feb 27, 2026
Full time
Position Overview Title: Deputy General Manager of Operations Employment Type: Full-time- 5 days per week, 48 hours per week Location: Weybridge, Surrey Start Date: ASAP Compensation Package Salary: £60,000 per annum Management Performance-Linked Bonus Additional Departmental Operations & Growth Bonuses Comprehensive Benefits Package (ie. Staff Discounts on Accommodation and Restaurants of Group Hotels) Private Office : fully equipped office facilities Designated Parking Space The Opportunity We are a privately held hospitality and retail group, stewarded by family-ownership, with a long-term investment horizon and a strong focus on quality, reputation, and people. As the group continues to strengthen its hotel portfolio, we are seeking a Deputy General Manager of Operations for the day-to-day stewardship of 2-3 four-star hotels. This role is intended for a senior hotel leader who values continuity, discretion, and operational excellence. It offers the opportunity to work closely with ownership, contribute to strategic decisions, and help shape the future of the group over the long term. Key Responsibilities 1. Group Operations Leadership Participate in the development and implementation of annual, monthly business plan, as well as weekly operational plans for individual hotels. Take an active, hands-on role in operations when required to ensure standards and performance are met. 2. Brand, Reputation & Guest Experience Contribute to the development and execution of group brand strategy, service standards, and corporate culture. Continuously enhance guest experience and protect and elevate brand reputation. Drive innovative marketing and brand promotion initiatives. Represent the company at industry, social, and networking events. Act as a national and international brand ambassador for the group. 3. Talent & Leadership Development Develop and implement talent strategies across managed hotels, oversee recruitment, training, and supervise execution, Foster a high-performance culture focused on accountability and continuous improvement. 4. Financial Management Establish and oversee financial performance of the hotels under management. Oversee P&L management, budgeting, forecasting, and cost control. Drive EBITDA performance and sustainable revenue growth. 5. Business Growth & Innovation Identify and develop new markets, products, and service concepts. Lead or support new hotel investments, refurbishments, and expansion projects. Drive innovation across operations to enhance competitiveness and profitability. 6. Food, Beverage & Wellness Excellence Elevate service standards and accreditation levels across food & beverage and spa operations. Work closely with specialist teams to ensure consistent quality and guest satisfaction. Ideal Candidate Profile Current or former General Manager of a four-star (or above) hotel with multi-room experience. Minimum five years experience in a Hotel General Manager role. Experience managing or overseeing high-end or fine-dining restaurants (e.g. three-rosette level or equivalent). Undergraduate degree or higher qualifications in Hospitality is preferred. Preferred Experience Direct management experience in five-star hotels and/or Michelin-starred restaurants. Proven record of delivering annual hotel profits exceeding £1 million. Strong hands-on leadership style combined with innovation, efficiency, and speed of execution. Prior experience as a Hotel Revenue Manager or strong revenue-management expertise.
We are currently seeking an Area Sales Manager who will be responsible for selling the company's product range into an established customer base of Electrical, Engineering, Generator OEM, Wind Farms and Oil & Gas industries. You will actively work to increase this customer base by opening new accounts. You must be self-driven, customer focused and business knowledgeable with a good telephone manner and can work under pressure. The ideal candidate will have experience within the Construction/electronics sector You will work closely with the Regional Manager to agree target customers and ensure service levels are being met by the internal team. This role will include building, expanding and maintaining a relationship with a multitude of different customers, dealing with incoming enquiries and orders, maximising sales and business opportunities, following the sales process, and liaising with other company departments and maintaining the highest level of customer care. The Ideal candidate will have good time management and planning skills ensuring that your time is used to its maximum to generate sales, must be competitive, professional and with an outgoing nature. They would need to use their skills, knowledge and strong communication skills to manage company accounts and speak to a wide range of customers. Cable/Electrical experience would be advantageous but is not essential. Excellent Sales, negotiations and interpersonal skills essential. Electric Company Car Included. Benefits: Company car Company events Company pension Free parking On-site parking Experience: Sales: 1 year (required) Construction/electronics: 1 year (preferred) Work Location: On the road
Feb 27, 2026
Full time
We are currently seeking an Area Sales Manager who will be responsible for selling the company's product range into an established customer base of Electrical, Engineering, Generator OEM, Wind Farms and Oil & Gas industries. You will actively work to increase this customer base by opening new accounts. You must be self-driven, customer focused and business knowledgeable with a good telephone manner and can work under pressure. The ideal candidate will have experience within the Construction/electronics sector You will work closely with the Regional Manager to agree target customers and ensure service levels are being met by the internal team. This role will include building, expanding and maintaining a relationship with a multitude of different customers, dealing with incoming enquiries and orders, maximising sales and business opportunities, following the sales process, and liaising with other company departments and maintaining the highest level of customer care. The Ideal candidate will have good time management and planning skills ensuring that your time is used to its maximum to generate sales, must be competitive, professional and with an outgoing nature. They would need to use their skills, knowledge and strong communication skills to manage company accounts and speak to a wide range of customers. Cable/Electrical experience would be advantageous but is not essential. Excellent Sales, negotiations and interpersonal skills essential. Electric Company Car Included. Benefits: Company car Company events Company pension Free parking On-site parking Experience: Sales: 1 year (required) Construction/electronics: 1 year (preferred) Work Location: On the road
Our client is offering the opportunity to an established Key Account or Sales Manager to join one of the most successful regions of their Key Accounts team (currently doubling their growth year on year, following the retirement of a long-standing employee. This is a unique opportunity to engage with an established customer base and contribute to a thriving business. Candidates with a background in B2B sales (Field Sales) particularly those who have experience selling to Local Authorities and Housing Associations are encouraged to apply. This position is ideal for individuals looking to work with a market leader in RMI known for its innovative and well-regarded product offerings. Existing experience within Construction, Utilities, KBB or working directly for a manufacturer is highly desirable. The role is field-based in the South West, (excluding London), and will require travel. A company car will be provided, and a full driver's license is necessary. Candidates located in or around Swindon, Frome, Oxford and Worcester will be particularly well placed Role Title: Key Account Manager Role Type: Full Time, Permanent Salary: To be disclosed by the recruiter + OTE Location: Field Based/Remote - South East. Company Vehicle will be provided Role Overview As a Key Account Manager you will be focusing on our clients RIM range, tasked with engaging with B2B customers, predominantly within Local Authorities and Housing Associations. Key Tasks and Responsibilities Build strong relationships with LA's and HA's ensuring all products become their product of choice. Use these relationships to promote a complete package where relevant. Convert new users to products in line with our sales objectives. Ensure close relationships with builders merchants. Achieve and exceed the agreed area sales targets. Submit the details of projects secured to the Marketing Department so they can be used for case studies. Work closely with local Specification Sales Managers to convert all specified projects. Work closely with the Business Support team and ensure we maximise our potential in the area. Desirable Previous experience in B2B sales, in particular with Local Authorities and Housing Associations. Understanding of the House-builder, New Build Public Sector. Previous exposure to specifications. Extensive knowledge of the construction industry and merchants. Ability to build relationships and sell products. Willingness to learn about technical products to ensure high levels of training. Ability to work independently and plan your own diary. Experience working for an industry leader or with industry leading products.
Feb 27, 2026
Full time
Our client is offering the opportunity to an established Key Account or Sales Manager to join one of the most successful regions of their Key Accounts team (currently doubling their growth year on year, following the retirement of a long-standing employee. This is a unique opportunity to engage with an established customer base and contribute to a thriving business. Candidates with a background in B2B sales (Field Sales) particularly those who have experience selling to Local Authorities and Housing Associations are encouraged to apply. This position is ideal for individuals looking to work with a market leader in RMI known for its innovative and well-regarded product offerings. Existing experience within Construction, Utilities, KBB or working directly for a manufacturer is highly desirable. The role is field-based in the South West, (excluding London), and will require travel. A company car will be provided, and a full driver's license is necessary. Candidates located in or around Swindon, Frome, Oxford and Worcester will be particularly well placed Role Title: Key Account Manager Role Type: Full Time, Permanent Salary: To be disclosed by the recruiter + OTE Location: Field Based/Remote - South East. Company Vehicle will be provided Role Overview As a Key Account Manager you will be focusing on our clients RIM range, tasked with engaging with B2B customers, predominantly within Local Authorities and Housing Associations. Key Tasks and Responsibilities Build strong relationships with LA's and HA's ensuring all products become their product of choice. Use these relationships to promote a complete package where relevant. Convert new users to products in line with our sales objectives. Ensure close relationships with builders merchants. Achieve and exceed the agreed area sales targets. Submit the details of projects secured to the Marketing Department so they can be used for case studies. Work closely with local Specification Sales Managers to convert all specified projects. Work closely with the Business Support team and ensure we maximise our potential in the area. Desirable Previous experience in B2B sales, in particular with Local Authorities and Housing Associations. Understanding of the House-builder, New Build Public Sector. Previous exposure to specifications. Extensive knowledge of the construction industry and merchants. Ability to build relationships and sell products. Willingness to learn about technical products to ensure high levels of training. Ability to work independently and plan your own diary. Experience working for an industry leader or with industry leading products.
What we are after? A person to proactively and professionally, manage and grow local corporate sales opportunities and profitability through excellent customer Service. This is an office-based role and requires excellent commercial awareness, communication and relationship building skills. Sytner Group are the leading retail partner of BMW UK providing leading performance in the corporate sales sector. Our team of experts cover an extensive range of corporate business from broker sales channel to large end user. Due to record-breaking growth in 2023 and continuing in 2022 we are looking for a Corporate Sales Manager to drive new sales and greater relationships with local businesses throughout the Shrewsbury and surrounding area. Who we work with is everything to us, our relationships with customers and colleagues really matters. We love working with people who think like we do supporting and developing our local corporate community. Your day will involve combining fantastic customer service skills, commercial acumen, flair for sales, and your excellent coordination skills to help us achieve our ambitious growth plans for the business. What will I be doing? Typically, the job will involve developing and managing sales with businesses in your local area and ensuring delivery against sales targets. You will manage existing and create new relationships at your site. As well as growing these accounts, you'll identify other areas to develop new partnerships with. • You will coordinate the involvement of sales, marketing, pricing, operations and service delivery teams and use your relationship management and strong communication skills to meet and exceed targets. • Build a portfolio of strategic local corporate accounts and develop new relationships to identify and convert new business opportunities • Where required, lead and/or contribute to the winning of new customer accounts; including making presentations, engaging in negotiations, ensuring follow-up and production of necessary documentation • Manage the overall sales pipeline to ensuring achievement of annual sales targets • Contribute to the wider development of effective business strategies, priorities and market propositions, drawing on own knowledge, understanding and interpretation of local markets, competitors and end customers. • Contribute to the development and implementation of marketing strategies and initiatives designed to raise awareness and generate leads and new business opportunities • Comply with the required standards of sales excellence and best practice, operating effectiveness and efficiency, in line with all legal and regulatory requirements What makes Sytner Group a great place to work? Our people and our customers come before everything else and that will never change. Knowing we always do the best job and delivering a FAMOUS customer experience means everything to us. If you work for us, you will get the below and, so much more: • Company car • 25 days annual leave + bank holidays • A comprehensive and ongoing training programme • A flexible working approach • Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts • The support of a superb employee assistance programme What experience do I need? We are seeking a highly motivated individual to join our experienced team. You will be a dynamic salesperson who is responsible for the process from start to finish, who thrives in a target driven environment, with a strong drive to succeed. Ideally, you'll have experience of selling solutions via new car retail or a corporate background, you may have experience of working in a brokering environment. You may already be out in your local market doing this, or be looking for a move from a new car sales executive role and take the next step looking after local corporate sales. You will: • Have the right attitude, aptitude and appetite for what we do. • Excel in relationship building, influencing and negotiating, owing to your strong communication and interpersonal skills • Possess highly effective sales, communication and presentation skills • Demonstrate experience in the management of proposals and opportunity pipelines • Be highly methodical, having the ability to multi-task and prioritise while paying close attention to meeting targets • Naturally, you will have excellent attention to detail as you will be working with detailed proposals and CRM systems • Be reliable; There's something about being dependable that we all think matters Next Steps To apply for this role, simply click "Apply". We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. We want to inspire everyone to see how important safety is and we expect the same from our people. And if you're on the same page as us about that and you've got the right skills, experience and attitude, you'll fit right in. Simple. We're all about diversity and inclusion and that means we want our people to be themselves. We're delighted to be an equal opportunities employer and that will never change!
Feb 27, 2026
Full time
What we are after? A person to proactively and professionally, manage and grow local corporate sales opportunities and profitability through excellent customer Service. This is an office-based role and requires excellent commercial awareness, communication and relationship building skills. Sytner Group are the leading retail partner of BMW UK providing leading performance in the corporate sales sector. Our team of experts cover an extensive range of corporate business from broker sales channel to large end user. Due to record-breaking growth in 2023 and continuing in 2022 we are looking for a Corporate Sales Manager to drive new sales and greater relationships with local businesses throughout the Shrewsbury and surrounding area. Who we work with is everything to us, our relationships with customers and colleagues really matters. We love working with people who think like we do supporting and developing our local corporate community. Your day will involve combining fantastic customer service skills, commercial acumen, flair for sales, and your excellent coordination skills to help us achieve our ambitious growth plans for the business. What will I be doing? Typically, the job will involve developing and managing sales with businesses in your local area and ensuring delivery against sales targets. You will manage existing and create new relationships at your site. As well as growing these accounts, you'll identify other areas to develop new partnerships with. • You will coordinate the involvement of sales, marketing, pricing, operations and service delivery teams and use your relationship management and strong communication skills to meet and exceed targets. • Build a portfolio of strategic local corporate accounts and develop new relationships to identify and convert new business opportunities • Where required, lead and/or contribute to the winning of new customer accounts; including making presentations, engaging in negotiations, ensuring follow-up and production of necessary documentation • Manage the overall sales pipeline to ensuring achievement of annual sales targets • Contribute to the wider development of effective business strategies, priorities and market propositions, drawing on own knowledge, understanding and interpretation of local markets, competitors and end customers. • Contribute to the development and implementation of marketing strategies and initiatives designed to raise awareness and generate leads and new business opportunities • Comply with the required standards of sales excellence and best practice, operating effectiveness and efficiency, in line with all legal and regulatory requirements What makes Sytner Group a great place to work? Our people and our customers come before everything else and that will never change. Knowing we always do the best job and delivering a FAMOUS customer experience means everything to us. If you work for us, you will get the below and, so much more: • Company car • 25 days annual leave + bank holidays • A comprehensive and ongoing training programme • A flexible working approach • Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts • The support of a superb employee assistance programme What experience do I need? We are seeking a highly motivated individual to join our experienced team. You will be a dynamic salesperson who is responsible for the process from start to finish, who thrives in a target driven environment, with a strong drive to succeed. Ideally, you'll have experience of selling solutions via new car retail or a corporate background, you may have experience of working in a brokering environment. You may already be out in your local market doing this, or be looking for a move from a new car sales executive role and take the next step looking after local corporate sales. You will: • Have the right attitude, aptitude and appetite for what we do. • Excel in relationship building, influencing and negotiating, owing to your strong communication and interpersonal skills • Possess highly effective sales, communication and presentation skills • Demonstrate experience in the management of proposals and opportunity pipelines • Be highly methodical, having the ability to multi-task and prioritise while paying close attention to meeting targets • Naturally, you will have excellent attention to detail as you will be working with detailed proposals and CRM systems • Be reliable; There's something about being dependable that we all think matters Next Steps To apply for this role, simply click "Apply". We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. We want to inspire everyone to see how important safety is and we expect the same from our people. And if you're on the same page as us about that and you've got the right skills, experience and attitude, you'll fit right in. Simple. We're all about diversity and inclusion and that means we want our people to be themselves. We're delighted to be an equal opportunities employer and that will never change!
Job Description: Technical Sales Representative Covering West Sussex Basic salary £26,400 : plus Uncapped Commission, Guaranteed bonus of £400per month for the first 4 months plus Company Car & Fuel Card Top Earners doing £3-£4K per month bonus, you get paid on everything you sell, new and exsisitng business! Hours of work: Monday to Friday from 8.30 am to 5 pm (in the field) Reporting to: Regional Sales Manager Region: Who are they? Our client is the specialist in high-quality products for the automotive aftermarket. They have been active in this market for more than 30 years and have built up a vast experience with fitters, body repair shops, buyers, owners, and importers. As a subsidiary of a major international player, They can count on professional support and the best advice. Our client has its own network of distributors in more than 20 countries. With 700 account managers, they reach about 250,000 professional companies throughout Europe. In order to further expand their market share in Great Britain, they are looking for an enthusiastic and driven Technical Sales Representative. What will be your role? Working closely with the Regional Sales Manager and their team to understand the needs of the business Achieving sales targets in the assigned region Actively maintaining customer relationships Identifying opportunities to grow the customer base and build positive relationships with new customers Striving to increase market share in the assigned region Supporting customers with expert advice on the product range Offering excellent customer service Who are they looking for? Someone hardworking, honest and customer friendly Living in the area Self-confident with strong communication skills Highly organised and disciplined with a flexible attitude Able to present at all levels With a high level of energy and passion Holding a valid driving licence Flexible and adaptive to the needs of the business No previous sales experience needed, but affinity with cars is preferred What do they offer? Uncapped commission scheme Ongoing training and support 28 days holiday (including bank holidays) increasing after 5 years Company phone Company car Head office support Pension scheme Autonomous working Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion. Plain Sailing Recruitment Ltd, is a UK-based agency providing specialist solutions across all sectors. We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.
Feb 27, 2026
Full time
Job Description: Technical Sales Representative Covering West Sussex Basic salary £26,400 : plus Uncapped Commission, Guaranteed bonus of £400per month for the first 4 months plus Company Car & Fuel Card Top Earners doing £3-£4K per month bonus, you get paid on everything you sell, new and exsisitng business! Hours of work: Monday to Friday from 8.30 am to 5 pm (in the field) Reporting to: Regional Sales Manager Region: Who are they? Our client is the specialist in high-quality products for the automotive aftermarket. They have been active in this market for more than 30 years and have built up a vast experience with fitters, body repair shops, buyers, owners, and importers. As a subsidiary of a major international player, They can count on professional support and the best advice. Our client has its own network of distributors in more than 20 countries. With 700 account managers, they reach about 250,000 professional companies throughout Europe. In order to further expand their market share in Great Britain, they are looking for an enthusiastic and driven Technical Sales Representative. What will be your role? Working closely with the Regional Sales Manager and their team to understand the needs of the business Achieving sales targets in the assigned region Actively maintaining customer relationships Identifying opportunities to grow the customer base and build positive relationships with new customers Striving to increase market share in the assigned region Supporting customers with expert advice on the product range Offering excellent customer service Who are they looking for? Someone hardworking, honest and customer friendly Living in the area Self-confident with strong communication skills Highly organised and disciplined with a flexible attitude Able to present at all levels With a high level of energy and passion Holding a valid driving licence Flexible and adaptive to the needs of the business No previous sales experience needed, but affinity with cars is preferred What do they offer? Uncapped commission scheme Ongoing training and support 28 days holiday (including bank holidays) increasing after 5 years Company phone Company car Head office support Pension scheme Autonomous working Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion. Plain Sailing Recruitment Ltd, is a UK-based agency providing specialist solutions across all sectors. We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.
This is an exciting opportunity to establish RLSS UK s first-ever corporate fundraising function. The Corporate Partnerships Manager will build, lead, and deliver a new programme that maximises income from corporate supporters and aligns partners with our mission to save lives. You will be responsible for developing the strategy, creating the tools and foundations, proactively generating new business, and delivering excellent stewardship as partnerships are secured. This role requires a commercially aware, results-driven individual who understands how to position partnerships in a way that delivers mutual value and translate opportunity into income through focused action, strong relationship building, and a clear understanding of corporate priorities. This role is ideal for someone who thrives in a build from scratch environment, combining strategic thinking, creativity, and hands on delivery. ROLE OVERVIEW As the Corporate Partnerships Manager, you will lead the development and delivery of RLSS UK s new corporate fundraising function, create a sustainable strategy, and build a strong pipeline from the ground up. You will identify, secure, and grow high-value partnerships that align with corporate priorities, producing compelling and commercially compelling propositions that demonstrate clear mutual benefit. Working collaboratively across the organisation, you will ensure partnerships support RLSS UK s mission and contribute to long term income growth. KEY TASKS AND RESPONSIBILITIES Strategy and Planning Develop and deliver RLSS UK s first corporate partnerships strategy, setting clear priorities and income targets for year one and beyond. Lead the development of a corporate partnerships income stream, building a sustainable portfolio of partnerships and relationships. Create the foundations for growth including a case for support, stewardship framework, pitch decks and templates and KPI and reporting tools. Establish systems and internal processes required for a corporate fundraising function. Use sector insights, benchmarking, and data to inform strategy and identify opportunities for growth. Partnership Development Build and actively manage a new business pipeline from scratch, ensuring consistent prospecting and follow up. Conduct in-depth prospect research to identify target companies, align commercial priorities, and map key decision makers. Develop compelling, tailored proposals, pitches, and partnership packages that clearly articulate impact and mutual value. Secure a diverse portfolio of partnerships including multi-year strategic, six-figure, Charity of the Year, cause-related marketing, and sponsorship agreements. Create cultivation journeys for high-value prospects, maintaining momentum from first contact to close. Represent RLSS UK externally at meetings, events, and networking opportunities, confidently positioning the organisation with senior stakeholders. Work closely with commercial colleagues to ensure alignment and avoid overlap with existing commercial contracts. Account Management Provide effective day-to-day relationship management to ensure partners feel supported, informed, and engaged with RLSS UK s mission. Deliver clear partnership growth plans that maximise income, engagement, impact, and mutual benefit. Identify and activate opportunities to expand partnerships across corporate philanthropy, payroll giving, strategic volunteering, sponsorship, cause-related marketing, and employee engagement. Build and maintain positive relationships with senior stakeholders, acting as a trusted and credible partner. Monitor partnership delivery against agreed KPIs and use insight to refine and strengthen activity over time. Produce high-quality written communications, proposals, and impact reports tailored to individual partners. Work collaboratively with colleagues across Fundraising, Marketing and Communications, Education, and Commercial teams to ensure consistent and high-quality delivery. Reporting and Evaluation Use data-driven insights and KPIs to evaluate and refine strategies for maximum impact, income growth, and return on investment. Ensure compliance with fundraising regulations, UK GDPR, and RLSS UK policies. Maintain accurate pipeline and forecasting information within the CRM system. Deliver annual reviews for partnerships to demonstrate impact and ensure all partnerships are meeting agreed KPIS. Identify emerging trends and opportunities to diversify income streams and enhance brand visibility. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Line management responsibility for the Supporter Engagement Executive, including performance and development, assigning day-to-day tasks and projects, and providing guidance and support. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Experience in business development, fundraising, partnerships, or relevant commercial roles. Ability to build strong relationships with senior internal and external stakeholders. Experience securing and managing partnerships across at least two of: Charity of the Year Strategic partnerships Sponsorship Cause related marketing/ brand licensing Confident pitching and negotiating with senior corporate leaders. Strong strategic thinking coupled with hands on delivery. Excellent written and verbal communication skills. Ability to create persuasive proposals and cases for support. Strong organisational and project management skills. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective partnership programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK. Previous experience of line management. Experience of working in a charity or organisation where corporate fundraising or partnerships have been developed from the ground up, including building systems, processes, and pipeline momentum. Experience working in a small team or start-up environment. Commercially minded, with a strong understanding of the corporate landscape and the ability to shape compelling, mutually beneficial partnership opportunities that align business priorities with charitable impact. ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning. With increasing corporate focus on ESG, community safety, and employee wellbeing, RLSS UK is uniquely positioned to build strategic partnerships that help companies keep their people and communities safe around water. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team Closing Date 5.00pm, Tuesday 17th March 2026 Interview Date Tuesday 31st March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role . click apply for full job details
Feb 27, 2026
Full time
This is an exciting opportunity to establish RLSS UK s first-ever corporate fundraising function. The Corporate Partnerships Manager will build, lead, and deliver a new programme that maximises income from corporate supporters and aligns partners with our mission to save lives. You will be responsible for developing the strategy, creating the tools and foundations, proactively generating new business, and delivering excellent stewardship as partnerships are secured. This role requires a commercially aware, results-driven individual who understands how to position partnerships in a way that delivers mutual value and translate opportunity into income through focused action, strong relationship building, and a clear understanding of corporate priorities. This role is ideal for someone who thrives in a build from scratch environment, combining strategic thinking, creativity, and hands on delivery. ROLE OVERVIEW As the Corporate Partnerships Manager, you will lead the development and delivery of RLSS UK s new corporate fundraising function, create a sustainable strategy, and build a strong pipeline from the ground up. You will identify, secure, and grow high-value partnerships that align with corporate priorities, producing compelling and commercially compelling propositions that demonstrate clear mutual benefit. Working collaboratively across the organisation, you will ensure partnerships support RLSS UK s mission and contribute to long term income growth. KEY TASKS AND RESPONSIBILITIES Strategy and Planning Develop and deliver RLSS UK s first corporate partnerships strategy, setting clear priorities and income targets for year one and beyond. Lead the development of a corporate partnerships income stream, building a sustainable portfolio of partnerships and relationships. Create the foundations for growth including a case for support, stewardship framework, pitch decks and templates and KPI and reporting tools. Establish systems and internal processes required for a corporate fundraising function. Use sector insights, benchmarking, and data to inform strategy and identify opportunities for growth. Partnership Development Build and actively manage a new business pipeline from scratch, ensuring consistent prospecting and follow up. Conduct in-depth prospect research to identify target companies, align commercial priorities, and map key decision makers. Develop compelling, tailored proposals, pitches, and partnership packages that clearly articulate impact and mutual value. Secure a diverse portfolio of partnerships including multi-year strategic, six-figure, Charity of the Year, cause-related marketing, and sponsorship agreements. Create cultivation journeys for high-value prospects, maintaining momentum from first contact to close. Represent RLSS UK externally at meetings, events, and networking opportunities, confidently positioning the organisation with senior stakeholders. Work closely with commercial colleagues to ensure alignment and avoid overlap with existing commercial contracts. Account Management Provide effective day-to-day relationship management to ensure partners feel supported, informed, and engaged with RLSS UK s mission. Deliver clear partnership growth plans that maximise income, engagement, impact, and mutual benefit. Identify and activate opportunities to expand partnerships across corporate philanthropy, payroll giving, strategic volunteering, sponsorship, cause-related marketing, and employee engagement. Build and maintain positive relationships with senior stakeholders, acting as a trusted and credible partner. Monitor partnership delivery against agreed KPIs and use insight to refine and strengthen activity over time. Produce high-quality written communications, proposals, and impact reports tailored to individual partners. Work collaboratively with colleagues across Fundraising, Marketing and Communications, Education, and Commercial teams to ensure consistent and high-quality delivery. Reporting and Evaluation Use data-driven insights and KPIs to evaluate and refine strategies for maximum impact, income growth, and return on investment. Ensure compliance with fundraising regulations, UK GDPR, and RLSS UK policies. Maintain accurate pipeline and forecasting information within the CRM system. Deliver annual reviews for partnerships to demonstrate impact and ensure all partnerships are meeting agreed KPIS. Identify emerging trends and opportunities to diversify income streams and enhance brand visibility. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Line management responsibility for the Supporter Engagement Executive, including performance and development, assigning day-to-day tasks and projects, and providing guidance and support. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Experience in business development, fundraising, partnerships, or relevant commercial roles. Ability to build strong relationships with senior internal and external stakeholders. Experience securing and managing partnerships across at least two of: Charity of the Year Strategic partnerships Sponsorship Cause related marketing/ brand licensing Confident pitching and negotiating with senior corporate leaders. Strong strategic thinking coupled with hands on delivery. Excellent written and verbal communication skills. Ability to create persuasive proposals and cases for support. Strong organisational and project management skills. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective partnership programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK. Previous experience of line management. Experience of working in a charity or organisation where corporate fundraising or partnerships have been developed from the ground up, including building systems, processes, and pipeline momentum. Experience working in a small team or start-up environment. Commercially minded, with a strong understanding of the corporate landscape and the ability to shape compelling, mutually beneficial partnership opportunities that align business priorities with charitable impact. ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning. With increasing corporate focus on ESG, community safety, and employee wellbeing, RLSS UK is uniquely positioned to build strategic partnerships that help companies keep their people and communities safe around water. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team Closing Date 5.00pm, Tuesday 17th March 2026 Interview Date Tuesday 31st March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role . click apply for full job details
Area Sales Manager M&E Building Services Job Title: Area Sales Manager M&E Building Services Industry Sector: M&E Contractors, Building Services, HVAC, M&E Consultants, Local Authorities, Plumbing Contractors, Heating Contractors and Plumbers Merchants Area to be covered: South West & South Wales Remuneration: £55,000 Neg. + £6,000-£15,000 bonus Benefits: Fully Expensed Tesla or Plug-In Hybrid Car & Full Benefits The role of the Area Sales Manager M&E Building Services will involve: Field sales role selling manufactured range of commercial pumps into commercial building services projects such as schools, hospitals, high rise residential and public buildings 40% of you time selling into M&E sub contractors 35% back selling through national (BSS, Pipe Center etc.) and independent plumbing & heating merchants (ensuring distributors and local stockists are fully informed in respect of new products etc.) 25% generating specifications with M&E consultants, local authorities, health authorities other and specialist specifiers (supported my Specification Manager who covers the South) Majority of your time will be spent generating new business, mainly through developing existing accounts Project sizes from £5,000 up to £200,000 (average orders value £20,000) Taking over a territory only available due to an internal promotion and currently tracking 110% of budget YTD Current revenue responsibility £2.3m, tasked with a 5-6% increase next year Keeping a well organised CRM system The ideal applicant will be an Area Sales Manager M&E Building Services with: Proven field sales experience within the building services industry Must have sold into M&E contractors, contacts not essential but may be advantageous Commercial pump sales background is not essential as full product training will be provided (other team members have some from mechanical tools and heating control backgrounds) Open to all commercial building services products such as pumps, boilers, valves or other heating and ventilation H&V associated products May consider domestic heating field sales background looking to transition Specification field sales experience with M&E consultants would be advantageous but is not essential Technical ability Polished and on the up in career, not a man manager looking to make a backward step The Company: 100 UK employees Circa £30m UK turnover Part of a large European group Leading commercial pump manufacturer Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, with an enviable reputation in the marketplace. We pride ourselves on surpassing client and candidate expectations again and again. Our core focus is within the building materials arena, and includes such sectors as: Building Services, HVAC, M&E Consultants, Local Authorities, M&E Contractors, Plumbing, Contractors, Heating Contractors, Specifiers and Plumbing & Heating Merchants
Feb 27, 2026
Full time
Area Sales Manager M&E Building Services Job Title: Area Sales Manager M&E Building Services Industry Sector: M&E Contractors, Building Services, HVAC, M&E Consultants, Local Authorities, Plumbing Contractors, Heating Contractors and Plumbers Merchants Area to be covered: South West & South Wales Remuneration: £55,000 Neg. + £6,000-£15,000 bonus Benefits: Fully Expensed Tesla or Plug-In Hybrid Car & Full Benefits The role of the Area Sales Manager M&E Building Services will involve: Field sales role selling manufactured range of commercial pumps into commercial building services projects such as schools, hospitals, high rise residential and public buildings 40% of you time selling into M&E sub contractors 35% back selling through national (BSS, Pipe Center etc.) and independent plumbing & heating merchants (ensuring distributors and local stockists are fully informed in respect of new products etc.) 25% generating specifications with M&E consultants, local authorities, health authorities other and specialist specifiers (supported my Specification Manager who covers the South) Majority of your time will be spent generating new business, mainly through developing existing accounts Project sizes from £5,000 up to £200,000 (average orders value £20,000) Taking over a territory only available due to an internal promotion and currently tracking 110% of budget YTD Current revenue responsibility £2.3m, tasked with a 5-6% increase next year Keeping a well organised CRM system The ideal applicant will be an Area Sales Manager M&E Building Services with: Proven field sales experience within the building services industry Must have sold into M&E contractors, contacts not essential but may be advantageous Commercial pump sales background is not essential as full product training will be provided (other team members have some from mechanical tools and heating control backgrounds) Open to all commercial building services products such as pumps, boilers, valves or other heating and ventilation H&V associated products May consider domestic heating field sales background looking to transition Specification field sales experience with M&E consultants would be advantageous but is not essential Technical ability Polished and on the up in career, not a man manager looking to make a backward step The Company: 100 UK employees Circa £30m UK turnover Part of a large European group Leading commercial pump manufacturer Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, with an enviable reputation in the marketplace. We pride ourselves on surpassing client and candidate expectations again and again. Our core focus is within the building materials arena, and includes such sectors as: Building Services, HVAC, M&E Consultants, Local Authorities, M&E Contractors, Plumbing, Contractors, Heating Contractors, Specifiers and Plumbing & Heating Merchants
Our client delivers design-led, sustainable catering for some of London s most memorable private and brand-led events. They are hiring an Event Sales Planner to grow their pipeline someone confident picking up the phone, comfortable hearing not yet, and consistent with follow-up in a way that keeps relationships warm.Event Sales Planner (Luxury Weddings & Exclusive Events) You ll be joining an established, experienced and genuinely supportive team known for excellent delivery and client care. They will back you throughout the sales-to-event journey while you bring the proactive, commercially driven edge that helps convert opportunities into confirmed bookings.You don t need an events sales background, but you do need commercial instinct, strong organisation, and a genuine interest in weddings, hospitality, and premium client experiences.Why this role is a great move You ll be selling genuinely premium events You ll work on luxury weddings, private celebrations and high-profile corporate events clients who care about detail, design and a seamless guest experience. The strength of the brand makes follow-up easier.Our client has a clear proposition: high-end catering with sustainability built in. It s a credible story and a strong reason to stay in touch while clients make decisions.You ll have autonomy and real influence You ll run your own pipeline and be trusted to find opportunities, shape proposals and drive revenue this isn t a purely inbound admin role.You ll be backed by a strong delivery team You ll work closely with an experienced operations team who are excellent at execution and client care so you can focus on generating and converting business.Variety and visibility From tastings and site visits to working with venues and planners, you ll be at the centre of the client journey and involved in the events you sell.The role As an Event Sales Planner, you ll take ownership of new business generation and the full sales-to-event journey, with a particular focus on luxury weddings and private events.Proactive sales & pipeline management Generate leads and build new opportunities (not just respond to inbound enquiries). Manage the full sales cycle: outreach, discovery, proposal, follow-up and confirmation. Follow up consistently and professionally persistent, not pushy. Identify upsell and cross-sell opportunities to increase event value and margin. Build relationships with venues, wedding planners, private clients and key accounts. Proposals & client experience Produce tailored proposals in PowerPoint using templates and pricing structures. Translate client vision into clear, deliverable plans that reflect the client s standards. Attend tastings, site visits and client meetings to help convert opportunities. Maintain post-event relationships and secure referrals, testimonials and repeat bookings. Collaboration & delivery Work closely with Operations Managers and the Kitchen team to ensure proposals are operationally deliverable. Support marketing with event highlights, testimonials and content where needed. Communicate the company s sustainability ethos clearly, offering eco-conscious options that clients value. Who this suits A proactive sales professional who is comfortable being out in front calling, emailing, following up and building relationships. Someone resilient and level-headed: objections don t throw you, and no doesn t dent your energy. A communicator with good judgement knows when to push, when to pause, and how to stay welcome. Strong organisation and attention to detail (proposals, pipeline, next steps, follow-through). Interested in weddings, events or hospitality and motivated by premium client work. KPIs / what success looks like Hitting personal sales targets across weddings and private events. Strong enquiry-to-booking conversion rates. Increased event value through upselling and cross-selling. High client satisfaction, referrals and repeat bookings. How to apply Please apply here. Our client s recruitment partner, Hiring People, will be in touch with you directly. If shortlisted, you may be asked to complete a short video interview.
Feb 27, 2026
Full time
Our client delivers design-led, sustainable catering for some of London s most memorable private and brand-led events. They are hiring an Event Sales Planner to grow their pipeline someone confident picking up the phone, comfortable hearing not yet, and consistent with follow-up in a way that keeps relationships warm.Event Sales Planner (Luxury Weddings & Exclusive Events) You ll be joining an established, experienced and genuinely supportive team known for excellent delivery and client care. They will back you throughout the sales-to-event journey while you bring the proactive, commercially driven edge that helps convert opportunities into confirmed bookings.You don t need an events sales background, but you do need commercial instinct, strong organisation, and a genuine interest in weddings, hospitality, and premium client experiences.Why this role is a great move You ll be selling genuinely premium events You ll work on luxury weddings, private celebrations and high-profile corporate events clients who care about detail, design and a seamless guest experience. The strength of the brand makes follow-up easier.Our client has a clear proposition: high-end catering with sustainability built in. It s a credible story and a strong reason to stay in touch while clients make decisions.You ll have autonomy and real influence You ll run your own pipeline and be trusted to find opportunities, shape proposals and drive revenue this isn t a purely inbound admin role.You ll be backed by a strong delivery team You ll work closely with an experienced operations team who are excellent at execution and client care so you can focus on generating and converting business.Variety and visibility From tastings and site visits to working with venues and planners, you ll be at the centre of the client journey and involved in the events you sell.The role As an Event Sales Planner, you ll take ownership of new business generation and the full sales-to-event journey, with a particular focus on luxury weddings and private events.Proactive sales & pipeline management Generate leads and build new opportunities (not just respond to inbound enquiries). Manage the full sales cycle: outreach, discovery, proposal, follow-up and confirmation. Follow up consistently and professionally persistent, not pushy. Identify upsell and cross-sell opportunities to increase event value and margin. Build relationships with venues, wedding planners, private clients and key accounts. Proposals & client experience Produce tailored proposals in PowerPoint using templates and pricing structures. Translate client vision into clear, deliverable plans that reflect the client s standards. Attend tastings, site visits and client meetings to help convert opportunities. Maintain post-event relationships and secure referrals, testimonials and repeat bookings. Collaboration & delivery Work closely with Operations Managers and the Kitchen team to ensure proposals are operationally deliverable. Support marketing with event highlights, testimonials and content where needed. Communicate the company s sustainability ethos clearly, offering eco-conscious options that clients value. Who this suits A proactive sales professional who is comfortable being out in front calling, emailing, following up and building relationships. Someone resilient and level-headed: objections don t throw you, and no doesn t dent your energy. A communicator with good judgement knows when to push, when to pause, and how to stay welcome. Strong organisation and attention to detail (proposals, pipeline, next steps, follow-through). Interested in weddings, events or hospitality and motivated by premium client work. KPIs / what success looks like Hitting personal sales targets across weddings and private events. Strong enquiry-to-booking conversion rates. Increased event value through upselling and cross-selling. High client satisfaction, referrals and repeat bookings. How to apply Please apply here. Our client s recruitment partner, Hiring People, will be in touch with you directly. If shortlisted, you may be asked to complete a short video interview.
Are you an experienced Account Manager looking to take the next step in your career? Do you have a proven ability to grow customer accounts, develop new opportunities, and build lasting client relationships? Would you like to join a growing IT solutions provider where your expertise will directly contribute to continued success? If so please read on! Due to the continued growth of the business, our client is expanding and are recruiting an experienced Account Manager to join their friendly and enthusiastic Sales Team. This is a full-time permanent position. About the Role As an Account Manager, you will be responsible for organically growing the client base, initiating new sales, generating quotes and proposals, and maintaining excellent customer relationships. Our client is offering a challenging and rewarding role that will give you the chance to use your experience and knowledge to help the business succeed. They are looking for an individual who is driven, motivated and full of ideas. Key Requisites for the role: You must be able to multitask and manage multiple projects and deadlines You must have excellent attention to detail and strong verbal and written communication skills. Be able to work collaboratively as a part of a team as well as on your own You must be proactive and be able to deliver a customer contact strategy The ability to create and develop profitable new customer accounts on behalf of the company To manage and expand profitable new customer accounts on behalf of the Company The ideal candidate would have a preferred location of Northampton/20 miles max Experience/Qualifications: Previous experience in IT sales Maintain accurate customer notes: use a CRM system Outstanding customer service principles Above-average literacy and numeracy skills Key Responsibilities: Generate and qualify potential sales leads Source and develop customer referrals Schedule sales activity against pre-agreed business targets Take ownership for ongoing sales, coordinating efforts across teams Make sales calls to new and existing customers Develop and make presentations of company products, services and solutions to current and potential customers Maintain an ongoing customer contact strategy Participate in sales events as required: internal and external events Accurately maintain sales activity records to support sales team reports Develop and accurately maintain your customer database within CRM Respond in a timely manner to customer enquiries Ensure customer service satisfaction and good customer relationships Proactively monitor competitors, market conditions and product development Salary & Benefits: £30,000 to £35,000 basic per annum (depending on experience) Commission structure - Circa £40K OTE 25 days annual leave plus bank holidays Complimentary lunch one day per week Regular company wellbeing events About the Company "We are a national IT solutions provider that was founded in 2001. For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country. As a direct result, we have rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure." How to Apply: If you are interested in this role and would like to learn more please attach your CV to the link provided and the hiring company will be in direct contact.
Feb 27, 2026
Full time
Are you an experienced Account Manager looking to take the next step in your career? Do you have a proven ability to grow customer accounts, develop new opportunities, and build lasting client relationships? Would you like to join a growing IT solutions provider where your expertise will directly contribute to continued success? If so please read on! Due to the continued growth of the business, our client is expanding and are recruiting an experienced Account Manager to join their friendly and enthusiastic Sales Team. This is a full-time permanent position. About the Role As an Account Manager, you will be responsible for organically growing the client base, initiating new sales, generating quotes and proposals, and maintaining excellent customer relationships. Our client is offering a challenging and rewarding role that will give you the chance to use your experience and knowledge to help the business succeed. They are looking for an individual who is driven, motivated and full of ideas. Key Requisites for the role: You must be able to multitask and manage multiple projects and deadlines You must have excellent attention to detail and strong verbal and written communication skills. Be able to work collaboratively as a part of a team as well as on your own You must be proactive and be able to deliver a customer contact strategy The ability to create and develop profitable new customer accounts on behalf of the company To manage and expand profitable new customer accounts on behalf of the Company The ideal candidate would have a preferred location of Northampton/20 miles max Experience/Qualifications: Previous experience in IT sales Maintain accurate customer notes: use a CRM system Outstanding customer service principles Above-average literacy and numeracy skills Key Responsibilities: Generate and qualify potential sales leads Source and develop customer referrals Schedule sales activity against pre-agreed business targets Take ownership for ongoing sales, coordinating efforts across teams Make sales calls to new and existing customers Develop and make presentations of company products, services and solutions to current and potential customers Maintain an ongoing customer contact strategy Participate in sales events as required: internal and external events Accurately maintain sales activity records to support sales team reports Develop and accurately maintain your customer database within CRM Respond in a timely manner to customer enquiries Ensure customer service satisfaction and good customer relationships Proactively monitor competitors, market conditions and product development Salary & Benefits: £30,000 to £35,000 basic per annum (depending on experience) Commission structure - Circa £40K OTE 25 days annual leave plus bank holidays Complimentary lunch one day per week Regular company wellbeing events About the Company "We are a national IT solutions provider that was founded in 2001. For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country. As a direct result, we have rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure." How to Apply: If you are interested in this role and would like to learn more please attach your CV to the link provided and the hiring company will be in direct contact.
Are you an experienced paid digital media professional, with a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential? If that's you, then Tearfund's Content Team could be the right place for you! As a Paid Digital Media Manager within the Content Team, you would be responsible for managing Tearfund's paid digital media activity across key channels including social, search, and display. You will use data, insights, and creative performance analysis to drive supporter acquisition, income generation, and digital engagement. We are particularly looking for a digital media expert with a passion for paid marketing, who has experience in developing paid digital media strategy and managing advertising accounts across Meta, Google Ads, and Microsoft. We are especially keen to hear from those who have in-depth experience in digital fundraising, advertising, and analysis. Do you have the following experience? Managing and developing paid media accounts and strategy for an organisation or company Setting up, running, and optimising multiple PPC and paid social campaigns on a concurrent basis Line management experience Reporting back on campaign results using sources like Facebook Business Manager and Google Analytics Working with creatives to upskill in paid digital media content best practice Providing training and upskilling on paid media advertising, and communicating results clearly to stakeholders of all levels Do you have the following skills? A strategic approach to channel management and campaign delivery Setting up and optimising Meta, Google, and Microsoft advertising campaigns Proficiency in the Google data suite (Analytics, Search Console, Looker Studio) and Advanced Excel/Google Sheets Managing budgets and the ability to switch between tasks quickly Strong understanding of creative performance within digital ads (e.g. testing headlines, images, formats) Ability to work cross-functionally with designers, writers, and video editors to develop effective campaign assets If your skills, experience, and passion match these requirements, we'd love to hear from you! Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager. We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund. All applicants must be committed to Tearfund's Christian beliefs. The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
Feb 27, 2026
Full time
Are you an experienced paid digital media professional, with a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential? If that's you, then Tearfund's Content Team could be the right place for you! As a Paid Digital Media Manager within the Content Team, you would be responsible for managing Tearfund's paid digital media activity across key channels including social, search, and display. You will use data, insights, and creative performance analysis to drive supporter acquisition, income generation, and digital engagement. We are particularly looking for a digital media expert with a passion for paid marketing, who has experience in developing paid digital media strategy and managing advertising accounts across Meta, Google Ads, and Microsoft. We are especially keen to hear from those who have in-depth experience in digital fundraising, advertising, and analysis. Do you have the following experience? Managing and developing paid media accounts and strategy for an organisation or company Setting up, running, and optimising multiple PPC and paid social campaigns on a concurrent basis Line management experience Reporting back on campaign results using sources like Facebook Business Manager and Google Analytics Working with creatives to upskill in paid digital media content best practice Providing training and upskilling on paid media advertising, and communicating results clearly to stakeholders of all levels Do you have the following skills? A strategic approach to channel management and campaign delivery Setting up and optimising Meta, Google, and Microsoft advertising campaigns Proficiency in the Google data suite (Analytics, Search Console, Looker Studio) and Advanced Excel/Google Sheets Managing budgets and the ability to switch between tasks quickly Strong understanding of creative performance within digital ads (e.g. testing headlines, images, formats) Ability to work cross-functionally with designers, writers, and video editors to develop effective campaign assets If your skills, experience, and passion match these requirements, we'd love to hear from you! Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager. We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund. All applicants must be committed to Tearfund's Christian beliefs. The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Sales Manager (Maternity Cover) This is a hands-on sales leadership role with responsibility for maximizing revenue from weddings and social occasions, while also driving new business from the local corporate market and retaining and growing existing Conference & Events (C&E) accounts. You will bring a strong understanding of key market segments and clients, with a clear focus on optimizing conversion, driving revenue, and achieving agreed financial targets. Working closely with the events planning team, you will lead the delivery of effective sales strategies, ensuring venue KPIs, sales objectives, and profitability targets are consistently met. This role operates on a 50:50 split between proactive and reactive sales activity, combining strategic business development with high-quality enquiry management. Who You Are Highly competent in C&E sales processes and revenue management Proven experience in wedding and social occasions sales, with strong enquiry management and conversion performance Able to maximize revenue opportunities and develop strong partnerships with wedding planners and industry contacts to raise the venue's profile An effective people manager, able to motivate, organize, and develop a small sales team Confident communicator who builds positive working relationships across teams and with clients Outgoing and personable, with a genuine enjoyment of social interaction Experienced in producing high-quality proposals with excellent attention to detail Fully confident in delivering venue showrounds and customer appointments Proactive, driven, and ambitious, with confidence in decision-making Self-motivated with a strong focus on achieving and exceeding sales targets Competent in database management and Microsoft 365 Thorough, organized, and professional in approach Excellent customer service and communication skills Confident in proactive telesales and rebooking calls A collaborative team player and key member of the venue's management team What You Will Be Doing Delivering the overall C&E sales and marketing strategy for the venue Owning and driving the wedding sales strategy Identifying opportunities for C&E sales growth and working collaboratively to implement new initiatives Conducting proactive sales activity to secure new business and retain existing accounts, including targeted telesales, showrounds, and appointments Maintaining strong awareness of competitor activity and taking a proactive, creative approach to staying ahead of the market Representing the venue at networking events, fam trips, wedding showcases, and fairs Managing reactive sales activity, including handling enquiries and producing compelling proposals within agreed response times Effective diary management, including internal client bookings Following up enquiries and proposals and arranging site inspections to drive conversion Achieving agreed sales targets through strong conversion performance Leading daily, weekly, and monthly sales meetings, including weekly forecasts and monthly reviews Ensuring all promotions are effectively implemented and demonstrate return on investment Participating in central sales campaigns and initiatives Producing accurate sales reports and forecasts with clear proactive plans for future months Monitoring team performance, conversion rates, and venue standards, including exceeding mystery shopper benchmarks Managing the day-to-day performance of the onsite Event Planner, including regular 1:1s, training, and development plans Demonstrating a consistent "can do" and solutions-focused approach Key Responsibilities Achievement of the C&E sales budget Delivery of the wedding sales strategy Ownership of the venue's sales and marketing plan Management of marketing and promotional activity, ensuring all websites and online listings are up to date and on brand Management and delivery of local corporate account plans (in collaboration with the BDM) Oversight of both proactive and reactive sales activity, including internal bookings Production of accurate sales reports and forecasts and delivery of venue performance standards Management of the onsite C&E Event Planner Ongoing communication with the central sales team and Head of Business Development Experience Required Previous experience within hospitality sales Minimum of 2 years' experience in a similar role Strong working knowledge of key market segments, particularly weddings Awareness of local, national, and global wedding industry trends Good working knowledge of sales systems and Microsoft 365 Proven experience managing and developing a team to achieve and exceed targets Excellent written and verbal communication skills Strong commercial awareness with an understanding of the relationship between sales and profitability About Us Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com SU Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities
Feb 27, 2026
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Sales Manager (Maternity Cover) This is a hands-on sales leadership role with responsibility for maximizing revenue from weddings and social occasions, while also driving new business from the local corporate market and retaining and growing existing Conference & Events (C&E) accounts. You will bring a strong understanding of key market segments and clients, with a clear focus on optimizing conversion, driving revenue, and achieving agreed financial targets. Working closely with the events planning team, you will lead the delivery of effective sales strategies, ensuring venue KPIs, sales objectives, and profitability targets are consistently met. This role operates on a 50:50 split between proactive and reactive sales activity, combining strategic business development with high-quality enquiry management. Who You Are Highly competent in C&E sales processes and revenue management Proven experience in wedding and social occasions sales, with strong enquiry management and conversion performance Able to maximize revenue opportunities and develop strong partnerships with wedding planners and industry contacts to raise the venue's profile An effective people manager, able to motivate, organize, and develop a small sales team Confident communicator who builds positive working relationships across teams and with clients Outgoing and personable, with a genuine enjoyment of social interaction Experienced in producing high-quality proposals with excellent attention to detail Fully confident in delivering venue showrounds and customer appointments Proactive, driven, and ambitious, with confidence in decision-making Self-motivated with a strong focus on achieving and exceeding sales targets Competent in database management and Microsoft 365 Thorough, organized, and professional in approach Excellent customer service and communication skills Confident in proactive telesales and rebooking calls A collaborative team player and key member of the venue's management team What You Will Be Doing Delivering the overall C&E sales and marketing strategy for the venue Owning and driving the wedding sales strategy Identifying opportunities for C&E sales growth and working collaboratively to implement new initiatives Conducting proactive sales activity to secure new business and retain existing accounts, including targeted telesales, showrounds, and appointments Maintaining strong awareness of competitor activity and taking a proactive, creative approach to staying ahead of the market Representing the venue at networking events, fam trips, wedding showcases, and fairs Managing reactive sales activity, including handling enquiries and producing compelling proposals within agreed response times Effective diary management, including internal client bookings Following up enquiries and proposals and arranging site inspections to drive conversion Achieving agreed sales targets through strong conversion performance Leading daily, weekly, and monthly sales meetings, including weekly forecasts and monthly reviews Ensuring all promotions are effectively implemented and demonstrate return on investment Participating in central sales campaigns and initiatives Producing accurate sales reports and forecasts with clear proactive plans for future months Monitoring team performance, conversion rates, and venue standards, including exceeding mystery shopper benchmarks Managing the day-to-day performance of the onsite Event Planner, including regular 1:1s, training, and development plans Demonstrating a consistent "can do" and solutions-focused approach Key Responsibilities Achievement of the C&E sales budget Delivery of the wedding sales strategy Ownership of the venue's sales and marketing plan Management of marketing and promotional activity, ensuring all websites and online listings are up to date and on brand Management and delivery of local corporate account plans (in collaboration with the BDM) Oversight of both proactive and reactive sales activity, including internal bookings Production of accurate sales reports and forecasts and delivery of venue performance standards Management of the onsite C&E Event Planner Ongoing communication with the central sales team and Head of Business Development Experience Required Previous experience within hospitality sales Minimum of 2 years' experience in a similar role Strong working knowledge of key market segments, particularly weddings Awareness of local, national, and global wedding industry trends Good working knowledge of sales systems and Microsoft 365 Proven experience managing and developing a team to achieve and exceed targets Excellent written and verbal communication skills Strong commercial awareness with an understanding of the relationship between sales and profitability About Us Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com SU Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities
£50,000k per annum, DOE + Benefits Package Location: Home-based with requirement to travel to customers/office when required Salary: £50,000k per annum, DOE + Benefits Package Contract: Full-Time Permanent Drive Growth. Reignite Relationships. Protect Margin! We're recruiting a commercially astute National Account Manager to manage and grow a portfolio of key customer accounts across Sirane's absorbency and specialist packaging product ranges. This role combines strategic account development with a defined focus on re engaging dormant accounts and winning back previously lost customers - turning historic relationships into sustainable, profitable partnerships. If you thrive on commercial ownership, disciplined margin management, and structured account growth, this is an opportunity to make measurable impact. The Opportunity Reporting to the Sales Director, you will act as the primary commercial interface between Sirane and its customers - ensuring alignment between customer demand, operational capability, service delivery and profitability. Account Growth & Development Managing a portfolio of national retail, food manufacturing, processor and specialist sector accounts Driving profitable growth across absorbency and specialist packaging ranges Identifying cross sell and up sell opportunities Creating structured account development plans for key customers Dormant Account Re Engagement & Win Back Identifying accounts with no trade in 12+ months Developing structured reactivation strategies Presenting targeted commercial proposals aligned to current capability Converting historic relationships into sustainable repeat business Reporting quarterly on pipeline and conversion performance Commercial & Margin Discipline Protecting and growing gross margin through disciplined pricing Leading price reviews in line with raw material movements Ensuring new and reactivated business meets agreed commercial thresholds Partnering with customers on new product development opportunities Ensuring effective qualification prior to sampling Driving strong conversion from trial to commercial launch Forecasting & Operational Alignment Delivering accurate rolling 12 month forecasts Collaborating cross functionally with Customer Service, Operations and Procurement Supporting stock management and minimising obsolescence risk What We're Looking For You will bring: Experience managing national accounts within packaging, food manufacturing or absorbency sectors A proven track record of account growth and retention Strong commercial acumen and margin awareness Experience handling complex customer requirements Robust forecasting discipline and CRM capability Excellent negotiation and stakeholder management skills A clean driving licence and willingness to travel nationally About You You are: Commercially sharp and analytically minded Confident re engaging lapsed or challenging relationships Structured in your approach to pipeline and account planning Resilient, proactive and performance driven Comfortable working cross functionally to deliver results Customer focused but disciplined in execution Why Join Us? This is a visible, growth critical role within the commercial team, offering: Strategic ownership of key national accounts Autonomy with accountability Exposure across retail and food manufacturing sectors A strong focus on profitable, sustainable growth If you're ready to take ownership of a national portfolio while driving win back strategy and disciplined commercial performance, we'd welcome your application! Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Feb 27, 2026
Full time
£50,000k per annum, DOE + Benefits Package Location: Home-based with requirement to travel to customers/office when required Salary: £50,000k per annum, DOE + Benefits Package Contract: Full-Time Permanent Drive Growth. Reignite Relationships. Protect Margin! We're recruiting a commercially astute National Account Manager to manage and grow a portfolio of key customer accounts across Sirane's absorbency and specialist packaging product ranges. This role combines strategic account development with a defined focus on re engaging dormant accounts and winning back previously lost customers - turning historic relationships into sustainable, profitable partnerships. If you thrive on commercial ownership, disciplined margin management, and structured account growth, this is an opportunity to make measurable impact. The Opportunity Reporting to the Sales Director, you will act as the primary commercial interface between Sirane and its customers - ensuring alignment between customer demand, operational capability, service delivery and profitability. Account Growth & Development Managing a portfolio of national retail, food manufacturing, processor and specialist sector accounts Driving profitable growth across absorbency and specialist packaging ranges Identifying cross sell and up sell opportunities Creating structured account development plans for key customers Dormant Account Re Engagement & Win Back Identifying accounts with no trade in 12+ months Developing structured reactivation strategies Presenting targeted commercial proposals aligned to current capability Converting historic relationships into sustainable repeat business Reporting quarterly on pipeline and conversion performance Commercial & Margin Discipline Protecting and growing gross margin through disciplined pricing Leading price reviews in line with raw material movements Ensuring new and reactivated business meets agreed commercial thresholds Partnering with customers on new product development opportunities Ensuring effective qualification prior to sampling Driving strong conversion from trial to commercial launch Forecasting & Operational Alignment Delivering accurate rolling 12 month forecasts Collaborating cross functionally with Customer Service, Operations and Procurement Supporting stock management and minimising obsolescence risk What We're Looking For You will bring: Experience managing national accounts within packaging, food manufacturing or absorbency sectors A proven track record of account growth and retention Strong commercial acumen and margin awareness Experience handling complex customer requirements Robust forecasting discipline and CRM capability Excellent negotiation and stakeholder management skills A clean driving licence and willingness to travel nationally About You You are: Commercially sharp and analytically minded Confident re engaging lapsed or challenging relationships Structured in your approach to pipeline and account planning Resilient, proactive and performance driven Comfortable working cross functionally to deliver results Customer focused but disciplined in execution Why Join Us? This is a visible, growth critical role within the commercial team, offering: Strategic ownership of key national accounts Autonomy with accountability Exposure across retail and food manufacturing sectors A strong focus on profitable, sustainable growth If you're ready to take ownership of a national portfolio while driving win back strategy and disciplined commercial performance, we'd welcome your application! Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
I am currently recruiting for an Ecommerce Marketplace Administrator to join a growing team for a well-known international company who work with a number of household brand-name goods. This position will begin on a temporary basis, with the intention of becoming permanent after a successful 5+ month period. A great opportunity for someone with administrative/marketing and ecommerce experience, whilst not essential, any ecommerce exposure or at least a passion about it is highly desired for this position - This could be any experience with ecomm systems, dealing with stock, orders and more. My client is looking for somebody who is a self-starter, highly motivated and has some kind of marketplace experience. Within this role you will be part of a small team assisting with product listing, troubleshooting ecommerce, inventory management, account management. An ideal position for someone with exceptional rapport building. You will be expected to work alongside their internal marketing team involving campaigns and inputting information into landing pages and making them live across the board. The ideal candidate will have hands on experience, can demonstrate knowledge or interest in marketplace platforms like Amazon, Zalando & Shopify. This role is based in Milton Keynes central and does have subsidised parking on site for employees with expectations of being office based 3 days per week and working from home 2 days per week. Core working hours will be Monday-Friday 9AM-5PM. This role is paying between 25,000 to 28,000 perfect for a graduate looking to build their experience in the ecommerce sector or someone with 1-2 years' experience within an admin/ecommerce role. With this role being a temp to perm position to begin, you would be paid at an hourly rate the equivalent of the annual salary mentioned above. Benefits on offer with this position: - Multiple free/gifted stock quarterly - Over half price discount on any brand within the company - Hybrid working 3 days office 2 days from home - Free snacks & coffee machine - Free gym/fitness incentives - Themed lunches - Pension What to expect day-to-day: Product listing and optimization: Create and maintain compelling product listings that showcase products effectively, including product descriptions, A+ Content, high-quality images, and relevant keywords to maximize visibility and conversion rates. Trouble shoot listing issues and queries: Work actively with support teams in a timely manner to ensure the company are trading effectively and are project launch ready. Advertising and campaign management: Work with direction from your manager to assist with the creation and management of advertising campaigns to effectively achieve the target metrics. Inventory control and management: Monitor inventory levels, advise weekly inventory replenishment requirements / order fulfilment ensuring optimized product availability. Identify marketing and promotional opportunities: Develop proposals for key events i.e. Prime Day, Black Friday, end of season sales, etc. Brand presentation: Partner with the Manager and Marketing team to ensure best-in-class presentation of the brands to give consumers the best brand experience possible on any given platform. What do we need from you: Prior experience in ecommerce to any degree and an understanding of how items are listed and sold will be very beneficial. Knowledge on ecommerce platforms such as Amazon, Zalando, Shopify etc. is essential for this role. Good understanding or an interest in advertising, marketing or similar would be great. Confident on MS Excel, capable of working on spreadsheets. Great internal and external level communication skills are going to be essential. The ability to get to Milton Keynes at least three times a week is a must. If you believe you are the ideal candidate for this Ecommerce Marketplace Administrator role or if you wish to learn more about this role, please do not hesitate to reach out or submit your CV application. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Feb 26, 2026
Contractor
I am currently recruiting for an Ecommerce Marketplace Administrator to join a growing team for a well-known international company who work with a number of household brand-name goods. This position will begin on a temporary basis, with the intention of becoming permanent after a successful 5+ month period. A great opportunity for someone with administrative/marketing and ecommerce experience, whilst not essential, any ecommerce exposure or at least a passion about it is highly desired for this position - This could be any experience with ecomm systems, dealing with stock, orders and more. My client is looking for somebody who is a self-starter, highly motivated and has some kind of marketplace experience. Within this role you will be part of a small team assisting with product listing, troubleshooting ecommerce, inventory management, account management. An ideal position for someone with exceptional rapport building. You will be expected to work alongside their internal marketing team involving campaigns and inputting information into landing pages and making them live across the board. The ideal candidate will have hands on experience, can demonstrate knowledge or interest in marketplace platforms like Amazon, Zalando & Shopify. This role is based in Milton Keynes central and does have subsidised parking on site for employees with expectations of being office based 3 days per week and working from home 2 days per week. Core working hours will be Monday-Friday 9AM-5PM. This role is paying between 25,000 to 28,000 perfect for a graduate looking to build their experience in the ecommerce sector or someone with 1-2 years' experience within an admin/ecommerce role. With this role being a temp to perm position to begin, you would be paid at an hourly rate the equivalent of the annual salary mentioned above. Benefits on offer with this position: - Multiple free/gifted stock quarterly - Over half price discount on any brand within the company - Hybrid working 3 days office 2 days from home - Free snacks & coffee machine - Free gym/fitness incentives - Themed lunches - Pension What to expect day-to-day: Product listing and optimization: Create and maintain compelling product listings that showcase products effectively, including product descriptions, A+ Content, high-quality images, and relevant keywords to maximize visibility and conversion rates. Trouble shoot listing issues and queries: Work actively with support teams in a timely manner to ensure the company are trading effectively and are project launch ready. Advertising and campaign management: Work with direction from your manager to assist with the creation and management of advertising campaigns to effectively achieve the target metrics. Inventory control and management: Monitor inventory levels, advise weekly inventory replenishment requirements / order fulfilment ensuring optimized product availability. Identify marketing and promotional opportunities: Develop proposals for key events i.e. Prime Day, Black Friday, end of season sales, etc. Brand presentation: Partner with the Manager and Marketing team to ensure best-in-class presentation of the brands to give consumers the best brand experience possible on any given platform. What do we need from you: Prior experience in ecommerce to any degree and an understanding of how items are listed and sold will be very beneficial. Knowledge on ecommerce platforms such as Amazon, Zalando, Shopify etc. is essential for this role. Good understanding or an interest in advertising, marketing or similar would be great. Confident on MS Excel, capable of working on spreadsheets. Great internal and external level communication skills are going to be essential. The ability to get to Milton Keynes at least three times a week is a must. If you believe you are the ideal candidate for this Ecommerce Marketplace Administrator role or if you wish to learn more about this role, please do not hesitate to reach out or submit your CV application. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
As our National Sales Manager, you will be leading a team of three Account Managers delivering c£15m of revenue. You ll be a coach, a mentor and client facing. Splitting your time between head office and client meetings, you ll be a commercially driven individual with a proven track record in the aerospace and defence sector. BASIC SALARY: £65,000 - £75,000 BENEFITS: Up to 10,000 - £15,000 Annual Bonus Car Allowance £6,500pa 25 Days Holiday Company quarterly incentive plan c£2,600 per annum 3 x Life Assurance, 5% Pension Contribution LOCATION: Office based 60% of the time (plus client meetings / WFH) Milton Keynes COMMUTABLE LOCATIONS: Northampton, Bedford, Cambridge, Luton, Huntingdon, Leighton Buzzard, Stevenage, St Neots JOB DESCRIPTION: National Sales Manager contract electronics This National Sales Manager role is a strategic leadership role where you will be the driving force behind key relationships with some of the most respected names in UK aerospace and defence sector organisations where precision, process, and performance matter. KEY RESPONSIBILITIES: National Sales Manager contract electronics As our National Sales Manager, you will: Lead, coach and inspire a team of 3 direct Account Managers, working closely with support teams to ensure client satisfaction. Oversee and develop major accounts worth c£15m, we are the partner of choice in key areas Work cross-functionally with engineering, operations, and quality to deliver world-class outcomes. Work closely with the Global Sales Director accurately reporting forecasts, budgets and performance. PERSON SPECIFICATION: National Sales Manager contract electronics To be successful in your application, you ll be a people leader, someone who takes pride in developing others, consistently managing the fine balance between customer satisfaction, profit and what s right. The ideal candidate would have experience of the defence sector, electronics and sub-contracting. People Management (Sales, Operations and Production) Managing high value complex, demanding corporate clients with multi-million pound spends (£5m+) The Good to great methodology THE COMPANY: As an integrated partner to the major Aerospace / Defence players, we manufacturer key components for some of the most recognisable brands on the planet. With a global presence we pride ourselves on being a local business who values empathy best practice and world class service INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MH18288, Wallace Hind Selection
Feb 26, 2026
Full time
As our National Sales Manager, you will be leading a team of three Account Managers delivering c£15m of revenue. You ll be a coach, a mentor and client facing. Splitting your time between head office and client meetings, you ll be a commercially driven individual with a proven track record in the aerospace and defence sector. BASIC SALARY: £65,000 - £75,000 BENEFITS: Up to 10,000 - £15,000 Annual Bonus Car Allowance £6,500pa 25 Days Holiday Company quarterly incentive plan c£2,600 per annum 3 x Life Assurance, 5% Pension Contribution LOCATION: Office based 60% of the time (plus client meetings / WFH) Milton Keynes COMMUTABLE LOCATIONS: Northampton, Bedford, Cambridge, Luton, Huntingdon, Leighton Buzzard, Stevenage, St Neots JOB DESCRIPTION: National Sales Manager contract electronics This National Sales Manager role is a strategic leadership role where you will be the driving force behind key relationships with some of the most respected names in UK aerospace and defence sector organisations where precision, process, and performance matter. KEY RESPONSIBILITIES: National Sales Manager contract electronics As our National Sales Manager, you will: Lead, coach and inspire a team of 3 direct Account Managers, working closely with support teams to ensure client satisfaction. Oversee and develop major accounts worth c£15m, we are the partner of choice in key areas Work cross-functionally with engineering, operations, and quality to deliver world-class outcomes. Work closely with the Global Sales Director accurately reporting forecasts, budgets and performance. PERSON SPECIFICATION: National Sales Manager contract electronics To be successful in your application, you ll be a people leader, someone who takes pride in developing others, consistently managing the fine balance between customer satisfaction, profit and what s right. The ideal candidate would have experience of the defence sector, electronics and sub-contracting. People Management (Sales, Operations and Production) Managing high value complex, demanding corporate clients with multi-million pound spends (£5m+) The Good to great methodology THE COMPANY: As an integrated partner to the major Aerospace / Defence players, we manufacturer key components for some of the most recognisable brands on the planet. With a global presence we pride ourselves on being a local business who values empathy best practice and world class service INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MH18288, Wallace Hind Selection
Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace - Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market-leading software for fire protection subcontractors across the UK. We've grown by staying obsessed with building software that actually works for the subcontractors on the ground; fast, intuitive, and simple to use. We're growing rapidly - recognised as one of the fastest-growing companies in the UK, and the fastest-growing construction company in London. We're bootstrapped, profitable, and driven by a clear mission: to become a leading ConTech player - taking Onetrace into new trades and new markets globally. Come be part of a team that's smart, ambitious, and comfortable in the chaos of growth - where your ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. Our approach At Onetrace, customer experience sits at the heart of how we grow. We believe providing thoughtful, reliable service to our customers is just as important as building a great product, and we take real pride in the relationships we build along the way. We're a growing team at an exciting stage of scale, expanding into new trades and working towards our ambition of transforming the construction industry one trade at a time. As we grow, our customers remain our north star, and every decision we make is grounded in helping them succeed. Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support and Customer Success. These teams work closely together, and with our customers, to ensure every touchpoint is seamless, supportive, and genuinely valuable. If you're motivated by impact, collaboration, and putting customers first, this role will be right for you. About the role We're looking for a customer-obsessed Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming how the construction industry works. In this role, you'll be a trusted partner to our customers, helping them unlock the full value of Onetrace to streamline operations, boost efficiency, and drive real growth. You'll build strong, lasting relationships, guide customers through our platform, and ensure every interaction delivers impact. You'll own customer adoption, uncover opportunities for deeper engagement, and provide actionable insights that influence our product roadmap and service delivery. With your proactive problem-solving, clear communication, and passion for customer success, you'll help our customers achieve tangible results - and play a central role in shaping how Onetrace scales. What you'll do Build trusted relationships post-implementation, guiding customers to maximise Onetrace usage and ensuring long-term satisfaction and success Drive product adoption and ROI by aligning features with customers' workflows, goals, and operational challenges Identify and grow opportunities within accounts, including expanding usage across departments or trades, optimising seat utilisation, and supporting upsell/cross-sell to annual plans Monitor account health using usage data and engagement signals, proactively addressing risks to keep customers on track to meet their goals Advocate for customers by providing structured feedback to Product and Engineering, influencing roadmap decisions and service improvements Collaborate across CX, Sales, Marketing, and RevOps to deliver a seamless, coordinated customer experience Resolve or elevate issues efficiently, delivering a consistently high standard of service, with occasional on-site customer visits Who you are Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or enterprise customers Comfortable operating in a startup or scale-up environment, with the agility to adapt quickly as priorities evolve Strong customer-facing skills, with the ability to understand diverse customer needs and deliver tailored guidance and support Proven experience leading commercial conversations, including upsell and cross-sell, in a way that adds genuine customer value Excellent communication and relationship-building skills, with the ability to engage stakeholders at all levels Highly organised and collaborative, with strong attention to detail and the ability to manage multiple customers and initiatives at once Confident using CRM and Customer Success tools such as Planhat and Intercom, with a growth mindset and willingness to learn new tools and ways of working Experienced in using tools for remote communication and collaboration, with flexibility to occasionally work outside standard hours when needed What we offer 25 days PTO, plus bank holidays Enhanced parental leave Private medical insurance with Bupa NEST pension scheme Employee assistance programme Remote work abroad opportunitiesApple MacBook and tech accessories Onetrace merch, regular team socials and annual company off-sites Diversity Onetrace is committed to diversity in the workplace and is proud to be an equal opportunity employer. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for applying a reasonable adjustment. Hybrid guidelines We operate a hybrid working model, with a minimum expectation of 2 days per week in the office. This is a core part of how the role works and isn't something we're flexible on. Whilst we're open to conversations about flexibility and individual circumstances, we also want to be realistic about sustainability. Regular long commutes are unlikely to be workable long term, so this will be taken into consideration during the application process. Please note that our office is a dog-friendly environment. Candidates should be aware that dogs are present in the workplace, which may include shared spaces. If you have allergies or concerns, please let us know in advance.
Feb 26, 2026
Full time
Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace - Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market-leading software for fire protection subcontractors across the UK. We've grown by staying obsessed with building software that actually works for the subcontractors on the ground; fast, intuitive, and simple to use. We're growing rapidly - recognised as one of the fastest-growing companies in the UK, and the fastest-growing construction company in London. We're bootstrapped, profitable, and driven by a clear mission: to become a leading ConTech player - taking Onetrace into new trades and new markets globally. Come be part of a team that's smart, ambitious, and comfortable in the chaos of growth - where your ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. Our approach At Onetrace, customer experience sits at the heart of how we grow. We believe providing thoughtful, reliable service to our customers is just as important as building a great product, and we take real pride in the relationships we build along the way. We're a growing team at an exciting stage of scale, expanding into new trades and working towards our ambition of transforming the construction industry one trade at a time. As we grow, our customers remain our north star, and every decision we make is grounded in helping them succeed. Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support and Customer Success. These teams work closely together, and with our customers, to ensure every touchpoint is seamless, supportive, and genuinely valuable. If you're motivated by impact, collaboration, and putting customers first, this role will be right for you. About the role We're looking for a customer-obsessed Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming how the construction industry works. In this role, you'll be a trusted partner to our customers, helping them unlock the full value of Onetrace to streamline operations, boost efficiency, and drive real growth. You'll build strong, lasting relationships, guide customers through our platform, and ensure every interaction delivers impact. You'll own customer adoption, uncover opportunities for deeper engagement, and provide actionable insights that influence our product roadmap and service delivery. With your proactive problem-solving, clear communication, and passion for customer success, you'll help our customers achieve tangible results - and play a central role in shaping how Onetrace scales. What you'll do Build trusted relationships post-implementation, guiding customers to maximise Onetrace usage and ensuring long-term satisfaction and success Drive product adoption and ROI by aligning features with customers' workflows, goals, and operational challenges Identify and grow opportunities within accounts, including expanding usage across departments or trades, optimising seat utilisation, and supporting upsell/cross-sell to annual plans Monitor account health using usage data and engagement signals, proactively addressing risks to keep customers on track to meet their goals Advocate for customers by providing structured feedback to Product and Engineering, influencing roadmap decisions and service improvements Collaborate across CX, Sales, Marketing, and RevOps to deliver a seamless, coordinated customer experience Resolve or elevate issues efficiently, delivering a consistently high standard of service, with occasional on-site customer visits Who you are Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or enterprise customers Comfortable operating in a startup or scale-up environment, with the agility to adapt quickly as priorities evolve Strong customer-facing skills, with the ability to understand diverse customer needs and deliver tailored guidance and support Proven experience leading commercial conversations, including upsell and cross-sell, in a way that adds genuine customer value Excellent communication and relationship-building skills, with the ability to engage stakeholders at all levels Highly organised and collaborative, with strong attention to detail and the ability to manage multiple customers and initiatives at once Confident using CRM and Customer Success tools such as Planhat and Intercom, with a growth mindset and willingness to learn new tools and ways of working Experienced in using tools for remote communication and collaboration, with flexibility to occasionally work outside standard hours when needed What we offer 25 days PTO, plus bank holidays Enhanced parental leave Private medical insurance with Bupa NEST pension scheme Employee assistance programme Remote work abroad opportunitiesApple MacBook and tech accessories Onetrace merch, regular team socials and annual company off-sites Diversity Onetrace is committed to diversity in the workplace and is proud to be an equal opportunity employer. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for applying a reasonable adjustment. Hybrid guidelines We operate a hybrid working model, with a minimum expectation of 2 days per week in the office. This is a core part of how the role works and isn't something we're flexible on. Whilst we're open to conversations about flexibility and individual circumstances, we also want to be realistic about sustainability. Regular long commutes are unlikely to be workable long term, so this will be taken into consideration during the application process. Please note that our office is a dog-friendly environment. Candidates should be aware that dogs are present in the workplace, which may include shared spaces. If you have allergies or concerns, please let us know in advance.
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Feb 26, 2026
Full time
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Inspiring Leadership Foundation
Liverpool, Lancashire
Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
Feb 26, 2026
Full time
Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role is key to ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple touchpoints. As a Digital CSM, you'll drive customer satisfaction, engagement, and retention by managing digital-first communication strategies and fostering a strong community of users. You'll also be responsible for ensuring smooth onboarding, renewal, and ongoing support processes by utilizing cutting edge tools such as Gainsight. Key Responsibilities Customer Lifecycle Management Develop and optimize digital engagement touchpoints throughout the customer journey, ensuring seamless experience for both new and renewing customers. Use data analytics to monitor customer behavior, segment audiences, and personalize interactions to drive product adoption and long term value realization. Customer Community Engagement Along with the Digital Program Manager, help moderate the customer community, encouraging active participation by sparking insightful discussions and sharing relevant content. Drive customers to the community through innovative methods such as campaigns, webinars, and targeted outreach, to create a thriving, supportive space for peer to peer learning. Content Strategy and Creation Collaborate with marketing, product, and Digital Program Manager to execute targeted digital strategies that inform and engage customers. Tailor content for different customer segments to meet specific needs and deliver consistent, compelling messaging across all touchpoints. Customer Journey Mapping and Optimization Collaborate with leadership to define and continually refine customer journey maps. Implement and optimize automated workflows to scale efforts while maintaining a high level of personalization. Qualifications Proven experience in digital customer success, marketing, or a related field with a focus on tech enabled engagement strategies. Strong written communication skills with the ability to create compelling content tailored to diverse customer personas. Ability to manage multiple priorities in a fast paced environment, balancing strategic initiatives with day to day responsibilities. Demonstrated success in working with complex software products and a strong aptitude for learning new technologies. Experience with Gainsight or similar customer success platforms is a strong plus. Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. £50,000 - £62,700 (GBP) a year Salary range (min - max) Position Type: Net New Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits What We Are Looking For We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences". It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have 'been there, done that'. We want to be part of your development journey, and we'll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid flexible approach to support your productivity and work life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals. We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE - We care about each other and our mission to make a difference in the world. OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. Equal Opportunity Statement Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact should you require any accommodations. Background Checks All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants Magnet Forensics participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the U.S. Privacy Policy Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Feb 26, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role is key to ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple touchpoints. As a Digital CSM, you'll drive customer satisfaction, engagement, and retention by managing digital-first communication strategies and fostering a strong community of users. You'll also be responsible for ensuring smooth onboarding, renewal, and ongoing support processes by utilizing cutting edge tools such as Gainsight. Key Responsibilities Customer Lifecycle Management Develop and optimize digital engagement touchpoints throughout the customer journey, ensuring seamless experience for both new and renewing customers. Use data analytics to monitor customer behavior, segment audiences, and personalize interactions to drive product adoption and long term value realization. Customer Community Engagement Along with the Digital Program Manager, help moderate the customer community, encouraging active participation by sparking insightful discussions and sharing relevant content. Drive customers to the community through innovative methods such as campaigns, webinars, and targeted outreach, to create a thriving, supportive space for peer to peer learning. Content Strategy and Creation Collaborate with marketing, product, and Digital Program Manager to execute targeted digital strategies that inform and engage customers. Tailor content for different customer segments to meet specific needs and deliver consistent, compelling messaging across all touchpoints. Customer Journey Mapping and Optimization Collaborate with leadership to define and continually refine customer journey maps. Implement and optimize automated workflows to scale efforts while maintaining a high level of personalization. Qualifications Proven experience in digital customer success, marketing, or a related field with a focus on tech enabled engagement strategies. Strong written communication skills with the ability to create compelling content tailored to diverse customer personas. Ability to manage multiple priorities in a fast paced environment, balancing strategic initiatives with day to day responsibilities. Demonstrated success in working with complex software products and a strong aptitude for learning new technologies. Experience with Gainsight or similar customer success platforms is a strong plus. Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. £50,000 - £62,700 (GBP) a year Salary range (min - max) Position Type: Net New Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits What We Are Looking For We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences". It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have 'been there, done that'. We want to be part of your development journey, and we'll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid flexible approach to support your productivity and work life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals. We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE - We care about each other and our mission to make a difference in the world. OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. Equal Opportunity Statement Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact should you require any accommodations. Background Checks All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants Magnet Forensics participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the U.S. Privacy Policy Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
