Independent Living Advisor

Our client is dedicated to empowering their customers to live independently. As an Independent Living Advisor (known internally as a Life24 Advisor) you'll play a key role in making this happen. You'll assist new customers in settling in, respond to emergency calls, assess support needs, and coordinate services to enhance their wellbeing.

Salary: £27,931 per year

Contract: Permanent, full time

Your week: 36.25 hours (Monday to Friday 8.45am - 5pm)

Location: Hybrid - based from their Milton Keynes office, with regular travel in and around Bedfordshire

Snapshot of your role

• Help new customers settle into the scheme and local area.

• Respond to emergency calls, including 24-hour response service participation.

• Maintain regular contact with customers and build rapport within schemes.

• Conduct property viewings and ensure customers understand support services.

• Assist customers in raising and monitoring property repairs.

• Carry out risk assessments and monthly Health & Safety compliance checks.

• Ensure high standards of scheme presentation, cleanliness, and noticeboard updates.

• Maintain accurate customer records and ensure contact details are up to date.

• Conduct equipment checks, arrange repairs, and manage stock levels.

• Raise safeguarding referrals and monitor ongoing cases.

• Liaise professionally with their partners and external agencies.

What they're looking for

• Experience using tailored computer systems, smartphones, and tablets.

• Proficient in MS Office (Word, Excel, Outlook, OneDrive) and Microsoft Teams.

• Strong administrative skills to maintain accurate customer records.

• Experience working both independently and as part of a team.

• Ability to plan and manage workload with minimal supervision.

• Previous experience in a customer-facing role.

• Excellent listening and problem-solving abilities.

• Understanding of GDPR and customer confidentiality.

• Flexible approach to change and new challenges.

• Experience of lone working in a dynamic environment.

• Confident using Teams for chat, meetings, collaboration, and screen sharing.

A full UK driving license is essential for this role.

DBS clearance is required for this role

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 3 December

Phone screening: 8 December

Interviews: 11 December

They reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

The Company

Our client is one of the largest housing providers across the Midlands, East and Southeast of England. They own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. They're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.