Account Manager Customer & Sales Management

Job Description

Secure the sales plan realization by retaining and growing profitable accounts and strengthening customer engagement as defined in the Customer & Sales coverage model and strategy. Customer relationships will be built by using a multi-contact and online approach adhering to customer preferences.

Job Responsibility

• Outbound calls to existing customers in order to generate (additional) sales;

• Pro-active sale of our products and services as well as the implementation of customer campaigns in coordination with the Marketing department in order to achieve our sales goals;

• Contact person for our medium-sized customers in the region via phone and email;

• Analysis of purchasing behavior (e.g. sales/margin, potential)

• Sharing product inquiries and updating customer data;

• Creation of customer-specific offers;

• Ensuring customer satisfaction through regular contact.

Job Qualifications

• Relevant experience in a service or sales oriented position is an advantage

• Minimum vocational level of working and thinking

• Relevant professional experience in telephone sales

• You are a strong communicator at various levels

• Good communication skills, both verbal and written

• Excellent native language skills of the relevant customer market. In addition, English is also required for communication with stakeholders throughout the organization

• Strong customer focus, able to identify customer needs and improve sales through commercial mindset

• Preferably completed commercial training

• Solution-oriented and entrepreneurial thinking

• Good MS Office skillset (Word, Excel, PowerPoint)