Job Title: Project Manager (Cyber Security) Location: Durrington, West Sussex (Hybrid working arrangements, the office base will be Durrington (Worthing) office with occasional travel to other UK sites. The organisation work a hybrid working model with an expected 2 days minimum in the base office each week. Salary : 600 per day (inside IR35) Duration : 6-month assignment initially, with view for further extension to 1 to 2 years. We're seeking an IT Project Manager on behalf of our leading utilities company to lead the planning, delivery and governance of cybersecurity, high impact application, network and infrastructure projects across their digital organisation. The successful applicant will partner closely with various IT and business teams, as well as external vendors to ensure solutions meet Digital & Business needs for operability, performance, resilience and security. Key Responsibilities Define project scope, objectives, deliverables and success criteria in collaboration with stakeholders Develop and manage detailed plans covering tight timelines, budgets, resources, risk mitigation and quality controls Lead cross functional teams of cybersecurity experts, application specialists, network engineers, infrastructure specialists, vendors and contractors Oversee design, implementation and testing of cybersecurity solutions, application solutions, LAN, WAN, wireless, datacentre and cloud connectivity solutions Manage procurement and vendor relationships, ensuring contracts, SLAs and commercial teams support project goals Monitor progress against plan, escalating issues and driving corrective actions to stay on schedule and budget Maintain project governance documentation, status reports and executive level dashboards Facilitate technical reviews, control based boards and lessons learned workshops Mentor and coach junior project managers, fostering a culture of continuous improvement Qualifications & Experience Proven track record managing large scale IT projects in enterprise environments 8+ years' experience in IT project management with significant Cybersecurity exposure Professional certification in project management (Prince2 Practitioner, PMP or Agile) Technical Skills An understanding of complex application implementations, including enhancements and green field implementations. An understanding of network architectures: LAN/WAN design, routing, switching, wireless and SD-WAN Knowledge of firewalls, VPNs, load balancers, DNS/IPAM and network security controls Familiarity with data-centre technologies, virtualization (VMware, Hyper-V), and network-based storage Experience of deploying End User Compute solutions Knowledge and application of Services Management ITIL disciplines and methodologies Exposure to cloud networking (AWS, Azure, Google Cloud) and hybrid-cloud connectivity solutions Experience of Cybersecurity solutions, compliance regulations, and frameworks Competence in project tools (Microsoft Project, JIRA, Confluence) and ITSM platforms (ServiceNow) Cybersecurity experience, including managing solution implementation in one or more of the following areas: o Identity and Access Management (IAM) tools like PAM, Password Management and MFA. o Vulnerability scanning (e.g. Qualys, etc.) o Data Loss Prevention (DLP) o Certificate Lifecycle Management and Encryption. o Regulatory experience, e.g. NCSC CAF, NIST, ISO 27001, PCI/DSS. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 15, 2026
Seasonal
Job Title: Project Manager (Cyber Security) Location: Durrington, West Sussex (Hybrid working arrangements, the office base will be Durrington (Worthing) office with occasional travel to other UK sites. The organisation work a hybrid working model with an expected 2 days minimum in the base office each week. Salary : 600 per day (inside IR35) Duration : 6-month assignment initially, with view for further extension to 1 to 2 years. We're seeking an IT Project Manager on behalf of our leading utilities company to lead the planning, delivery and governance of cybersecurity, high impact application, network and infrastructure projects across their digital organisation. The successful applicant will partner closely with various IT and business teams, as well as external vendors to ensure solutions meet Digital & Business needs for operability, performance, resilience and security. Key Responsibilities Define project scope, objectives, deliverables and success criteria in collaboration with stakeholders Develop and manage detailed plans covering tight timelines, budgets, resources, risk mitigation and quality controls Lead cross functional teams of cybersecurity experts, application specialists, network engineers, infrastructure specialists, vendors and contractors Oversee design, implementation and testing of cybersecurity solutions, application solutions, LAN, WAN, wireless, datacentre and cloud connectivity solutions Manage procurement and vendor relationships, ensuring contracts, SLAs and commercial teams support project goals Monitor progress against plan, escalating issues and driving corrective actions to stay on schedule and budget Maintain project governance documentation, status reports and executive level dashboards Facilitate technical reviews, control based boards and lessons learned workshops Mentor and coach junior project managers, fostering a culture of continuous improvement Qualifications & Experience Proven track record managing large scale IT projects in enterprise environments 8+ years' experience in IT project management with significant Cybersecurity exposure Professional certification in project management (Prince2 Practitioner, PMP or Agile) Technical Skills An understanding of complex application implementations, including enhancements and green field implementations. An understanding of network architectures: LAN/WAN design, routing, switching, wireless and SD-WAN Knowledge of firewalls, VPNs, load balancers, DNS/IPAM and network security controls Familiarity with data-centre technologies, virtualization (VMware, Hyper-V), and network-based storage Experience of deploying End User Compute solutions Knowledge and application of Services Management ITIL disciplines and methodologies Exposure to cloud networking (AWS, Azure, Google Cloud) and hybrid-cloud connectivity solutions Experience of Cybersecurity solutions, compliance regulations, and frameworks Competence in project tools (Microsoft Project, JIRA, Confluence) and ITSM platforms (ServiceNow) Cybersecurity experience, including managing solution implementation in one or more of the following areas: o Identity and Access Management (IAM) tools like PAM, Password Management and MFA. o Vulnerability scanning (e.g. Qualys, etc.) o Data Loss Prevention (DLP) o Certificate Lifecycle Management and Encryption. o Regulatory experience, e.g. NCSC CAF, NIST, ISO 27001, PCI/DSS. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: QHSE & Compliance Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a QHSE & Compliance Coordinator to join the team located in Manchester . The QHSE & Compliance Coordinator will support the QHSE Lead in ensuring the firm meets as a minimum, all statutory compliance standards in Health, Safety and Environmental matters, as well as adopting best practises reflective of industry guidance and all internal policy and arrangements. They will act as the gate keeper for a number of pivotal compliance systems and databases ensuring a proactive approach and early identification for the potential of risk and providing management information with recommendations. Role Summary: Management of client-wide incident reporting ServiceNow database. Update of national first aid/fire warden representative lists. (health and safety reps, DSE assessments, first aid, fire wardens, defibrillator equipment, booking of all training and reconciling of invoices) Preparation of material for monthly, quarterly MIs, collation of statistics & data. Identify risk and improvement opportunities through analysing of data trends, omissions and risks Occupational Health referrals to HR, liaison with Occupational Health team Support the maintenance of the RiskWise audit schedule to ensure all internal and external audits and inspections are correctly managed, monitored and findings recorded onto Activity Tracking system. MI data collation and reporting against open, slipped and penalty flagged actions Support the delivery of CBRE QHSE Business Plans, the client objectives, goals corporate initiatives and campaigns. Champion and support the digital compliance platform RiskWise system. Undertaking routine checks for discrepancies, ambiguous information and statutory compliance Support the compliance and quality assurances within the the client's Integrated Management System ensuring this with the QHSE Intranet pages are effectively managed and maintained. Ad hoc duties deemed necessary by QHSE lead Support the delivery and update of the CBRE Business Continuity Plans and annual scenario testing and clients BCP arrangements. Provide or arrange training on QHSE systems eg. RiskWise systems Support the updating of QHSE SOPs Meet monthly KPI targets and longer-term goals Responsible for ensuring that CBRE QHSE contractual service deliverables are met. Assist with management of health and safety accreditation for client service line needs including Achilles verification. Be responsible for the management, development and continual improvement of the central digital platforms and governance around QHSE. Effectively analyse key and meaningful data, presenting to client and CBRE Exec level stakeholders. Manage open QHSE Actions by providing legal impact insight, to operational staff and effectively changing focus on the correcting of priorities. Provide and develop improved MI and maintain and develop electronic information systems. Implement best practice through safe systems of work arrangements and processes embedded in the client's IMS. Deliver and support training where required across the contract, aligning with the clients key business drivers. Liaison with Workplace Services Managers and wider Workplace services team on HSE matters. Maintenance quality of documentation of client Management System. Experience Required: Minimum 3 years' experience in a similar role Excellent IT skills High level of proficiency in MS Excel Proven communication skills, both verbal and written Experience of managing own workload with limited supervision Experience of working under pressure Experience of prioritising in order to meet deadlines Experience of working in a blue-chip corporate environment Experience in Facilities / Building Management Membership of IOSH an advantage NEBOSH Certification or studying to achieve Personal Attributes: Highly organised Able to articulate risks identified Strong administration skills Strong interpersonal skills Ability to build relationships Strong influencing skills Personal resilience Methodical and organised approach Excellent attention to detail Self-starter Demonstrates initiative and pro-active approach Strong time management and organisational skills Ability to work on own, or within a small team Agile working approach
Apr 14, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: QHSE & Compliance Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a QHSE & Compliance Coordinator to join the team located in Manchester . The QHSE & Compliance Coordinator will support the QHSE Lead in ensuring the firm meets as a minimum, all statutory compliance standards in Health, Safety and Environmental matters, as well as adopting best practises reflective of industry guidance and all internal policy and arrangements. They will act as the gate keeper for a number of pivotal compliance systems and databases ensuring a proactive approach and early identification for the potential of risk and providing management information with recommendations. Role Summary: Management of client-wide incident reporting ServiceNow database. Update of national first aid/fire warden representative lists. (health and safety reps, DSE assessments, first aid, fire wardens, defibrillator equipment, booking of all training and reconciling of invoices) Preparation of material for monthly, quarterly MIs, collation of statistics & data. Identify risk and improvement opportunities through analysing of data trends, omissions and risks Occupational Health referrals to HR, liaison with Occupational Health team Support the maintenance of the RiskWise audit schedule to ensure all internal and external audits and inspections are correctly managed, monitored and findings recorded onto Activity Tracking system. MI data collation and reporting against open, slipped and penalty flagged actions Support the delivery of CBRE QHSE Business Plans, the client objectives, goals corporate initiatives and campaigns. Champion and support the digital compliance platform RiskWise system. Undertaking routine checks for discrepancies, ambiguous information and statutory compliance Support the compliance and quality assurances within the the client's Integrated Management System ensuring this with the QHSE Intranet pages are effectively managed and maintained. Ad hoc duties deemed necessary by QHSE lead Support the delivery and update of the CBRE Business Continuity Plans and annual scenario testing and clients BCP arrangements. Provide or arrange training on QHSE systems eg. RiskWise systems Support the updating of QHSE SOPs Meet monthly KPI targets and longer-term goals Responsible for ensuring that CBRE QHSE contractual service deliverables are met. Assist with management of health and safety accreditation for client service line needs including Achilles verification. Be responsible for the management, development and continual improvement of the central digital platforms and governance around QHSE. Effectively analyse key and meaningful data, presenting to client and CBRE Exec level stakeholders. Manage open QHSE Actions by providing legal impact insight, to operational staff and effectively changing focus on the correcting of priorities. Provide and develop improved MI and maintain and develop electronic information systems. Implement best practice through safe systems of work arrangements and processes embedded in the client's IMS. Deliver and support training where required across the contract, aligning with the clients key business drivers. Liaison with Workplace Services Managers and wider Workplace services team on HSE matters. Maintenance quality of documentation of client Management System. Experience Required: Minimum 3 years' experience in a similar role Excellent IT skills High level of proficiency in MS Excel Proven communication skills, both verbal and written Experience of managing own workload with limited supervision Experience of working under pressure Experience of prioritising in order to meet deadlines Experience of working in a blue-chip corporate environment Experience in Facilities / Building Management Membership of IOSH an advantage NEBOSH Certification or studying to achieve Personal Attributes: Highly organised Able to articulate risks identified Strong administration skills Strong interpersonal skills Ability to build relationships Strong influencing skills Personal resilience Methodical and organised approach Excellent attention to detail Self-starter Demonstrates initiative and pro-active approach Strong time management and organisational skills Ability to work on own, or within a small team Agile working approach
Contract Coordinator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Reporting into the Contract Manager, the Contract Coordinator will be responsible for providing Administrative Support, fault coordination, engineer tasking and day to day administration support across installation projects and Term maintenance contracts. This is a Hybrid role with 3 days working from our Aylesford office ME20 7TZ and 2 days from home. What you'll do: To ensure all engineer tasking is achieved within time and to planed requirements for the contract and customer expectations Liaise with Engineers to issue faults and receive repair details To be the first point of contact for all customer enquiries, support, and fault calls To ensure fault records are accurately maintained to time and plan Raise, log and receive purchase orders on the Oracle system Use ServiceNow to monitor faults and trends Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan Liaise with Third Party companies to arrange works Who you are: You will have previous coordination / administrative experience within a similar role and ideally be familiar with Highways Agency / Traffic Signals / Transport or Local Authority. Contract Coordinator Key Requirements: Will be able to demonstrate a highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Ability to work towards KPI's and strict SLA's Ability to react to changing circumstances and work under pressure Good IT skills for Excel and Microsoft Word are essential The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Apr 14, 2026
Full time
Contract Coordinator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Reporting into the Contract Manager, the Contract Coordinator will be responsible for providing Administrative Support, fault coordination, engineer tasking and day to day administration support across installation projects and Term maintenance contracts. This is a Hybrid role with 3 days working from our Aylesford office ME20 7TZ and 2 days from home. What you'll do: To ensure all engineer tasking is achieved within time and to planed requirements for the contract and customer expectations Liaise with Engineers to issue faults and receive repair details To be the first point of contact for all customer enquiries, support, and fault calls To ensure fault records are accurately maintained to time and plan Raise, log and receive purchase orders on the Oracle system Use ServiceNow to monitor faults and trends Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan Liaise with Third Party companies to arrange works Who you are: You will have previous coordination / administrative experience within a similar role and ideally be familiar with Highways Agency / Traffic Signals / Transport or Local Authority. Contract Coordinator Key Requirements: Will be able to demonstrate a highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Ability to work towards KPI's and strict SLA's Ability to react to changing circumstances and work under pressure Good IT skills for Excel and Microsoft Word are essential The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
About The Role FDM is a global business and technology consultancy seeking a PMO and Change Management Consultant (HR Technology) to work for our client within the retail sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in London. Our client is seeking a consultant who can bring structure, momentum, and clear thinking to a busy HR transformation programme. This opportunity requires someone who blends PMO discipline, change management expertise, and HR technology delivery experience- ideally an individual who thrives in complex environments and can shift seamlessly between detailed coordination and senior stakeholder engagement. The role spans two key workstreams: Supporting a Talent Acquisition Technology Transformation initiative Leading change management and communications for a HR offboarding process improvement programme Responsibilities: Talent Acquisition Technology Transformation Own the PMO function across the project - managing timelines, risks, RAID logs, stakeholder responsibilities, and decision logs Translate business requirements into structured documentation including process flows, functional summaries, and change impact assessments for vendor discussions Coordinate inputs across global and regional TA, HRIS/Workday, Legal, Cybersecurity, IT Integration, and vendor partners Prepare materials for Steering Committees, HR leadership, governance forums, and design authority meetings Support vendor coordination - scheduling deep dives, consolidating responses, tracking actions, and aligning global, US, and regional scope Distil complex technical dependencies (Workday business processes, integrations, data flows, AI compliance, configuration constraints) into clear, decision-ready options for senior leaders Keep cross-functional teams aligned across varying levels of maturity and decentralised operating models Change Management & Communications Maintain and enhance the change and communications plan for an HR offboarding initiative, including messaging for HRBPs, managers, and impacted staff Support cascade communications, training waves, demos, and hypercare planning Translate process and tooling decisions into user-friendly communications, FAQs, training assets, runbooks, and briefing packs Partner with Operations, Legal, Technology, and Change leads to shape a consistent narrative and address compliance and risk considerations early Track adoption, readiness, and feedback- adjusting the plan in response Work closely with the project manager on planning, interdependencies, and wider programme deliverables as needed About You Background in HR transformation, HR or Talent Acquisition technology, or HRIS-related delivery Experience in consulting or PMO roles within HR or People Systems Familiarity with Workday, HiredScore, Paradox, ServiceNow HRSD, or ATS implementations is a plus but not essential Personal Attributes Fast learner who can absorb complex information quickly and turn it into clear, actionable outputs Proactive and solutions-oriented - brings recommendations, not just problems Calm under pressure, comfortable managing deadlines, shifting scope, and multiple workstreams simultaneously Strong judgment, particularly around risk, compliance, and communication sensitivity Detail-oriented without losing sight of priorities Able to build relationships quickly and adapt to stakeholders at different levels of maturity About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Apr 14, 2026
Contractor
About The Role FDM is a global business and technology consultancy seeking a PMO and Change Management Consultant (HR Technology) to work for our client within the retail sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in London. Our client is seeking a consultant who can bring structure, momentum, and clear thinking to a busy HR transformation programme. This opportunity requires someone who blends PMO discipline, change management expertise, and HR technology delivery experience- ideally an individual who thrives in complex environments and can shift seamlessly between detailed coordination and senior stakeholder engagement. The role spans two key workstreams: Supporting a Talent Acquisition Technology Transformation initiative Leading change management and communications for a HR offboarding process improvement programme Responsibilities: Talent Acquisition Technology Transformation Own the PMO function across the project - managing timelines, risks, RAID logs, stakeholder responsibilities, and decision logs Translate business requirements into structured documentation including process flows, functional summaries, and change impact assessments for vendor discussions Coordinate inputs across global and regional TA, HRIS/Workday, Legal, Cybersecurity, IT Integration, and vendor partners Prepare materials for Steering Committees, HR leadership, governance forums, and design authority meetings Support vendor coordination - scheduling deep dives, consolidating responses, tracking actions, and aligning global, US, and regional scope Distil complex technical dependencies (Workday business processes, integrations, data flows, AI compliance, configuration constraints) into clear, decision-ready options for senior leaders Keep cross-functional teams aligned across varying levels of maturity and decentralised operating models Change Management & Communications Maintain and enhance the change and communications plan for an HR offboarding initiative, including messaging for HRBPs, managers, and impacted staff Support cascade communications, training waves, demos, and hypercare planning Translate process and tooling decisions into user-friendly communications, FAQs, training assets, runbooks, and briefing packs Partner with Operations, Legal, Technology, and Change leads to shape a consistent narrative and address compliance and risk considerations early Track adoption, readiness, and feedback- adjusting the plan in response Work closely with the project manager on planning, interdependencies, and wider programme deliverables as needed About You Background in HR transformation, HR or Talent Acquisition technology, or HRIS-related delivery Experience in consulting or PMO roles within HR or People Systems Familiarity with Workday, HiredScore, Paradox, ServiceNow HRSD, or ATS implementations is a plus but not essential Personal Attributes Fast learner who can absorb complex information quickly and turn it into clear, actionable outputs Proactive and solutions-oriented - brings recommendations, not just problems Calm under pressure, comfortable managing deadlines, shifting scope, and multiple workstreams simultaneously Strong judgment, particularly around risk, compliance, and communication sensitivity Detail-oriented without losing sight of priorities Able to build relationships quickly and adapt to stakeholders at different levels of maturity About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes. Key Responsibilities Programme & Delivery Leadership Lead end-to-end delivery of case management transformation programmes, from discovery and requirements through to deployment, adoption and continuous improvement. Build and manage programme plans, budgets, risks, dependencies and governance frameworks. Ensure alignment with regulatory obligations (e.g., Ofwat commitments, GSS requirements) and wider customer experience strategies. Customer Service Transformation Oversee the design and implementation of customer workflows, interaction processes and service-level frameworks. Drive improvements across complaint handling, vulnerability management, billing enquiries, operational incidents and multi-channel customer interactions. Ensure solutions deliver consistent, transparent and auditable outcomes for customers. Technology & Systems Integration Manage delivery of case management platforms and integrations with CRM, billing, field operations, asset management and data analytics systems. Coordinate cross-functional teams across IT, Digital, Operations, Customer Service and external partners. Oversee testing cycles, data migration, UAT and go-live readiness activities. Stakeholder Engagement & Change Management Act as a key point of contact for senior leaders, operational teams, technology partners and regulatory stakeholders. Lead change management activities including comms, training and process redesign. Facilitate workshops, steering groups and governance forums to maintain momentum and alignment. Performance, Insight & Continuous Improvement Develop KPIs and reporting frameworks to track service performance, resolution efficiency, customer satisfaction and compliance. Ensure data accuracy, transparency and traceability within customer service processes. Support benefits realisation planning and drive measurable improvements in customer experience and operational efficiency. Skills & Experience Essential Extensive experience delivering customer service or case management transformation within utilities, public sector or regulated industries. Strong understanding of customer service operations, complaint handling and end-to-end case lifecycle management. Proven ability to manage multi-million-pound programmes with complex stakeholder environments. Experience in digital transformation, workflow automation and CRM/case management platforms. Excellent communication, facilitation and senior stakeholder management skills. Knowledge of project delivery methodologies (e.g., PRINCE2, Agile, MSP). Desirable Experience within the UK water industry and familiarity with Ofwat expectations. Knowledge of CRM and case management technologies such as Salesforce, Microsoft Dynamics or ServiceNow. Understanding of vulnerability strategies, customer segmentation and service assurance frameworks. Professional certifications (APM, PMP, MSP, etc.). Personal Attributes Customer-centric mindset with a passion for improving service delivery. Strong leadership presence and the ability to influence at all levels. Analytical, strategic thinker with the ability to translate insight into delivery. Collaborative, resilient and comfortable working in complex organisational environments. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Apr 14, 2026
Seasonal
Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes. Key Responsibilities Programme & Delivery Leadership Lead end-to-end delivery of case management transformation programmes, from discovery and requirements through to deployment, adoption and continuous improvement. Build and manage programme plans, budgets, risks, dependencies and governance frameworks. Ensure alignment with regulatory obligations (e.g., Ofwat commitments, GSS requirements) and wider customer experience strategies. Customer Service Transformation Oversee the design and implementation of customer workflows, interaction processes and service-level frameworks. Drive improvements across complaint handling, vulnerability management, billing enquiries, operational incidents and multi-channel customer interactions. Ensure solutions deliver consistent, transparent and auditable outcomes for customers. Technology & Systems Integration Manage delivery of case management platforms and integrations with CRM, billing, field operations, asset management and data analytics systems. Coordinate cross-functional teams across IT, Digital, Operations, Customer Service and external partners. Oversee testing cycles, data migration, UAT and go-live readiness activities. Stakeholder Engagement & Change Management Act as a key point of contact for senior leaders, operational teams, technology partners and regulatory stakeholders. Lead change management activities including comms, training and process redesign. Facilitate workshops, steering groups and governance forums to maintain momentum and alignment. Performance, Insight & Continuous Improvement Develop KPIs and reporting frameworks to track service performance, resolution efficiency, customer satisfaction and compliance. Ensure data accuracy, transparency and traceability within customer service processes. Support benefits realisation planning and drive measurable improvements in customer experience and operational efficiency. Skills & Experience Essential Extensive experience delivering customer service or case management transformation within utilities, public sector or regulated industries. Strong understanding of customer service operations, complaint handling and end-to-end case lifecycle management. Proven ability to manage multi-million-pound programmes with complex stakeholder environments. Experience in digital transformation, workflow automation and CRM/case management platforms. Excellent communication, facilitation and senior stakeholder management skills. Knowledge of project delivery methodologies (e.g., PRINCE2, Agile, MSP). Desirable Experience within the UK water industry and familiarity with Ofwat expectations. Knowledge of CRM and case management technologies such as Salesforce, Microsoft Dynamics or ServiceNow. Understanding of vulnerability strategies, customer segmentation and service assurance frameworks. Professional certifications (APM, PMP, MSP, etc.). Personal Attributes Customer-centric mindset with a passion for improving service delivery. Strong leadership presence and the ability to influence at all levels. Analytical, strategic thinker with the ability to translate insight into delivery. Collaborative, resilient and comfortable working in complex organisational environments. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
We are recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who is seeking an IT Project Manager to join their growing team on a permanent basis. The role offers hybrid working; however, on-site attendance at client locations is required. Projects are delivered on a regional basis, so client sites are typically close to help ensure you can get home each day. Flexibility is essential, as each project will involve a different level of on-site presence. You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance. The Role The role requires the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. This includes managing implementations, integrations, data migration, testing, and go lives across a range of client environments. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Define scope, plans and milestones across multi disciplinary teams Lead implementation, configuration, customisation and integrations Oversee data migration, cutover and validation activity Manage vendors, suppliers and technical teams Run governance, RAID management and progress reporting Support business change and user adoption Budget tracking and cost control About You You'll have 4+ years of experience as an IT Project Manager delivering complex software solutions. You must have a driving licence, access to a vehicle and the right to work in the UK, as our client is unable to provide visa sponsorship at this time. You'll bring experience in: Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow) Full software delivery lifecycle: requirements, build, test, migration, go live Managing data migration and integrations Working with Agile and Waterfall methods Strong stakeholder and vendor management Managing software budgets and commercial approvals Using Jira, MS Project Online, DevOps or similar tools
Apr 13, 2026
Full time
We are recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who is seeking an IT Project Manager to join their growing team on a permanent basis. The role offers hybrid working; however, on-site attendance at client locations is required. Projects are delivered on a regional basis, so client sites are typically close to help ensure you can get home each day. Flexibility is essential, as each project will involve a different level of on-site presence. You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance. The Role The role requires the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. This includes managing implementations, integrations, data migration, testing, and go lives across a range of client environments. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Define scope, plans and milestones across multi disciplinary teams Lead implementation, configuration, customisation and integrations Oversee data migration, cutover and validation activity Manage vendors, suppliers and technical teams Run governance, RAID management and progress reporting Support business change and user adoption Budget tracking and cost control About You You'll have 4+ years of experience as an IT Project Manager delivering complex software solutions. You must have a driving licence, access to a vehicle and the right to work in the UK, as our client is unable to provide visa sponsorship at this time. You'll bring experience in: Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow) Full software delivery lifecycle: requirements, build, test, migration, go live Managing data migration and integrations Working with Agile and Waterfall methods Strong stakeholder and vendor management Managing software budgets and commercial approvals Using Jira, MS Project Online, DevOps or similar tools
HRIS Manager (ServiceNow) - Global Consulting Firm - Belfast (Hybrid) MCS Group is delighted to be partnering with a leading global professional services firm, who are seeking to appoint an experienced ServiceNow HRIS Manager on a full-time permanent basis within their growing Technology & Transformation practice. This is a fantastic opportunity for a HR technology professional with strong ServiceNow HRIS experience to join a high-performing team, delivering cutting-edge employee experience solutions across a wide range of industries. The role The successful HRIS Manager will play a key role in leading the design and delivery of HR technology solutions, working closely with clients to transform their HR processes through the effective use of ServiceNow. You will be responsible for managing project workstreams, gathering and translating business requirements, and delivering high-quality solutions that enhance the employee experience. This role will involve working across a variety of projects, from standalone ServiceNow implementations to large-scale transformation programmes. You will collaborate with stakeholders to scope solutions, run workshops, and produce high-quality deliverables, while also supporting on bids and business development activities as a subject matter expert in ServiceNow. The role will also involve mentoring and developing junior team members, contributing to a collaborative and high-performing team environment. This is an excellent opportunity to work at the forefront of HR technology, with clear opportunities for career progression and exposure to innovative, large-scale transformation programmes. The successful candidate To be considered for this opportunity, you should have: Proven experience working on ServiceNow HR implementations Strong understanding of HR processes and how they integrate with technology solutions Experience delivering HRIS/HRMS systems (e.g. ServiceNow, Oracle, Workday, SuccessFactors) Experience working in a consulting or client-facing environment Strong analytical and problem-solving skills, with the ability to manage risk and deliver under pressure Experience gathering requirements, running workshops, and translating business needs into user stories Strong stakeholder management and communication skills Experience working within Agile or programme management delivery frameworks Commercial awareness, with exposure to bids or business development activities Experience working across multiple geographies or large-scale programmes is desirable What's on offer? Highly competitive salary + comprehensive benefits package Performance-related bonus Hybrid working model (Belfast or Manchester-based) Opportunity to work on innovative HR technology and transformation projects Clear career progression within a global consulting environment Ongoing training and development within ServiceNow and emerging technologies Opportunity to work with a collaborative, high-performing team To speak in absolute confidence about this opportunity please, please contact Ryan Calvert, Head of HR recruitment, or click the link to apply. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. MCS Group is committed to providing equality of opportunity to all. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. MCS Group - CIPD NI Awards Headline Sponsor 2026
Apr 13, 2026
Full time
HRIS Manager (ServiceNow) - Global Consulting Firm - Belfast (Hybrid) MCS Group is delighted to be partnering with a leading global professional services firm, who are seeking to appoint an experienced ServiceNow HRIS Manager on a full-time permanent basis within their growing Technology & Transformation practice. This is a fantastic opportunity for a HR technology professional with strong ServiceNow HRIS experience to join a high-performing team, delivering cutting-edge employee experience solutions across a wide range of industries. The role The successful HRIS Manager will play a key role in leading the design and delivery of HR technology solutions, working closely with clients to transform their HR processes through the effective use of ServiceNow. You will be responsible for managing project workstreams, gathering and translating business requirements, and delivering high-quality solutions that enhance the employee experience. This role will involve working across a variety of projects, from standalone ServiceNow implementations to large-scale transformation programmes. You will collaborate with stakeholders to scope solutions, run workshops, and produce high-quality deliverables, while also supporting on bids and business development activities as a subject matter expert in ServiceNow. The role will also involve mentoring and developing junior team members, contributing to a collaborative and high-performing team environment. This is an excellent opportunity to work at the forefront of HR technology, with clear opportunities for career progression and exposure to innovative, large-scale transformation programmes. The successful candidate To be considered for this opportunity, you should have: Proven experience working on ServiceNow HR implementations Strong understanding of HR processes and how they integrate with technology solutions Experience delivering HRIS/HRMS systems (e.g. ServiceNow, Oracle, Workday, SuccessFactors) Experience working in a consulting or client-facing environment Strong analytical and problem-solving skills, with the ability to manage risk and deliver under pressure Experience gathering requirements, running workshops, and translating business needs into user stories Strong stakeholder management and communication skills Experience working within Agile or programme management delivery frameworks Commercial awareness, with exposure to bids or business development activities Experience working across multiple geographies or large-scale programmes is desirable What's on offer? Highly competitive salary + comprehensive benefits package Performance-related bonus Hybrid working model (Belfast or Manchester-based) Opportunity to work on innovative HR technology and transformation projects Clear career progression within a global consulting environment Ongoing training and development within ServiceNow and emerging technologies Opportunity to work with a collaborative, high-performing team To speak in absolute confidence about this opportunity please, please contact Ryan Calvert, Head of HR recruitment, or click the link to apply. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. MCS Group is committed to providing equality of opportunity to all. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. MCS Group - CIPD NI Awards Headline Sponsor 2026
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to embark on an exciting journey in the world of IT Service Management? Our client, a leading organization in the Financial Services and Insurance sector, is seeking a motivated and detail-oriented IT Service Transition Analyst to join their dynamic team for a 6-month temporary contract. This is your chance to grow your skills and make a real impact in a highly regulated environment! Role: IT Service Transaction Analyst Duration: 6 Months Location: Edinburgh or Glasgow (4 Days in Office a month) Client will only accept applications from North of England or Scotland. Rate: .00 pd (Umbrella) Role Purpose: As an IT Service Transition Analyst, you will play a crucial role in supporting the successful introduction of new or changed IT services into the production environment. Collaborating with experienced IT Service Transition Managers, you will help coordinate transition activities, manage risks, produce operational readiness artifacts, and ensure a smooth handover to business-as-usual (BAU) support teams. Key Responsibilities: Service Transition Support: Assist with the planning and coordination of transition activities for new or changed services. Contribute to creating and maintaining essential documentation such as Transition Plans, Operational Readiness Checklists, Support Models, and Post Implementation Reviews. Meeting Support & Governance: Attend project and service readiness meetings, capturing minutes, actions, risks, and decisions. Maintain action logs and ensure timely updates and closures. Support governance forums with reporting and document distribution. Reporting & Data Management: Produce regular and ad hoc reports from ServiceNow, including dashboards and progress reports. Ensure data quality in ServiceNow through updates and coordination with technical teams. Process and Continuous Improvement: Support adherence to IT Service Management processes, identifying improvement opportunities. Assist with creating and maintaining process guides and templates. Stakeholder Engagement: Build effective relationships with Project Managers, Technical Leads, Service Owners, and Support Teams. Act as a central point for information and updates during transitions. Skills & Experience Required: Essential: Strong organizational skills with the ability to manage multiple tasks. Good written and verbal communication skills, especially in minute-taking. Experience with ServiceNow or similar ITSM platforms. A keen interest in IT Service Management and a willingness to learn. Attention to detail and a methodical approach to documentation. Proficient in Microsoft Office (Excel, Word, PowerPoint). Desirable: Awareness of ITIL principles (ITIL Foundation certification is a plus). Experience in an IT operational or support environment. Exposure to Change or Release Management processes. Previous experience in a regulated industry (e.g., Financial Services, Insurance). Key Attributes: Proactive, self-motivated, and eager to develop professionally. Collaborative team player with strong stakeholder engagement skills. Calm under pressure with a problem-solving mindset. Adaptable and able to thrive in a fast-paced environment. What We Offer: A supportive environment that fosters growth and development in Service Management. Opportunities to work on a diverse range of projects and IT service introductions. Training and support towards ITIL certifications and broader ITSM knowledge. Exposure to a highly regulated and security-conscious financial services environment. If you're excited about taking your first step into the world of IT Service Management and are ready to make a difference, we want to hear from you! Apply now and take the leap toward a rewarding career as an IT Service Transition Analyst with our client! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Apr 10, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to embark on an exciting journey in the world of IT Service Management? Our client, a leading organization in the Financial Services and Insurance sector, is seeking a motivated and detail-oriented IT Service Transition Analyst to join their dynamic team for a 6-month temporary contract. This is your chance to grow your skills and make a real impact in a highly regulated environment! Role: IT Service Transaction Analyst Duration: 6 Months Location: Edinburgh or Glasgow (4 Days in Office a month) Client will only accept applications from North of England or Scotland. Rate: .00 pd (Umbrella) Role Purpose: As an IT Service Transition Analyst, you will play a crucial role in supporting the successful introduction of new or changed IT services into the production environment. Collaborating with experienced IT Service Transition Managers, you will help coordinate transition activities, manage risks, produce operational readiness artifacts, and ensure a smooth handover to business-as-usual (BAU) support teams. Key Responsibilities: Service Transition Support: Assist with the planning and coordination of transition activities for new or changed services. Contribute to creating and maintaining essential documentation such as Transition Plans, Operational Readiness Checklists, Support Models, and Post Implementation Reviews. Meeting Support & Governance: Attend project and service readiness meetings, capturing minutes, actions, risks, and decisions. Maintain action logs and ensure timely updates and closures. Support governance forums with reporting and document distribution. Reporting & Data Management: Produce regular and ad hoc reports from ServiceNow, including dashboards and progress reports. Ensure data quality in ServiceNow through updates and coordination with technical teams. Process and Continuous Improvement: Support adherence to IT Service Management processes, identifying improvement opportunities. Assist with creating and maintaining process guides and templates. Stakeholder Engagement: Build effective relationships with Project Managers, Technical Leads, Service Owners, and Support Teams. Act as a central point for information and updates during transitions. Skills & Experience Required: Essential: Strong organizational skills with the ability to manage multiple tasks. Good written and verbal communication skills, especially in minute-taking. Experience with ServiceNow or similar ITSM platforms. A keen interest in IT Service Management and a willingness to learn. Attention to detail and a methodical approach to documentation. Proficient in Microsoft Office (Excel, Word, PowerPoint). Desirable: Awareness of ITIL principles (ITIL Foundation certification is a plus). Experience in an IT operational or support environment. Exposure to Change or Release Management processes. Previous experience in a regulated industry (e.g., Financial Services, Insurance). Key Attributes: Proactive, self-motivated, and eager to develop professionally. Collaborative team player with strong stakeholder engagement skills. Calm under pressure with a problem-solving mindset. Adaptable and able to thrive in a fast-paced environment. What We Offer: A supportive environment that fosters growth and development in Service Management. Opportunities to work on a diverse range of projects and IT service introductions. Training and support towards ITIL certifications and broader ITSM knowledge. Exposure to a highly regulated and security-conscious financial services environment. If you're excited about taking your first step into the world of IT Service Management and are ready to make a difference, we want to hear from you! Apply now and take the leap toward a rewarding career as an IT Service Transition Analyst with our client! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Job Title: Assistant Commercial Manager Location: Leeds(Hybrid) Day Rate: 350 Inside IR35 via Umbrella Duration: 6 months w/ potential of extension We're looking for an Assistant Commercial Manager to join our Modern Workplace team - the engine room that supports the Bank's end-user computing needs. This is a dynamic and commercially focused role where you'll help ensure the right technology gets to the right people at the right time, all while balancing cost, performance, and global supply chain realities. What you'll be doing Supporting the Commercial Lead in managing one or more contract agreements across their full lifecycle - from development to execution and termination. Acting as a key interface between internal stakeholders and third-party suppliers, ensuring business and compliance requirements are met. Delivering actionable insights and recommendations to optimise supply, manage costs, and stay within budget. Translating complex delivery challenges into clear, business-friendly language for senior leaders and stakeholders. Managing contract change control processes and communications with external partners. Supporting the deployment of assets across the Bank, ensuring alignment with commercial models and operational needs. What you'll need to succeed Working knowledge of Power BI Desktop , including DAX and Power Query (M Query) . Experience in contract management , including contract construction and change control. Strong relationship management skills across internal teams and external suppliers. Proven ability to develop tooling and processes for accurate demand and financial forecasting. Experience in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end-to-end projects, including ad-hoc work requests. Ability to manage risks and opportunities from inception to closure. Experience with Purchase Orders , invoicing, receipting, and journal transfers. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Oct 09, 2025
Contractor
Job Title: Assistant Commercial Manager Location: Leeds(Hybrid) Day Rate: 350 Inside IR35 via Umbrella Duration: 6 months w/ potential of extension We're looking for an Assistant Commercial Manager to join our Modern Workplace team - the engine room that supports the Bank's end-user computing needs. This is a dynamic and commercially focused role where you'll help ensure the right technology gets to the right people at the right time, all while balancing cost, performance, and global supply chain realities. What you'll be doing Supporting the Commercial Lead in managing one or more contract agreements across their full lifecycle - from development to execution and termination. Acting as a key interface between internal stakeholders and third-party suppliers, ensuring business and compliance requirements are met. Delivering actionable insights and recommendations to optimise supply, manage costs, and stay within budget. Translating complex delivery challenges into clear, business-friendly language for senior leaders and stakeholders. Managing contract change control processes and communications with external partners. Supporting the deployment of assets across the Bank, ensuring alignment with commercial models and operational needs. What you'll need to succeed Working knowledge of Power BI Desktop , including DAX and Power Query (M Query) . Experience in contract management , including contract construction and change control. Strong relationship management skills across internal teams and external suppliers. Proven ability to develop tooling and processes for accurate demand and financial forecasting. Experience in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end-to-end projects, including ad-hoc work requests. Ability to manage risks and opportunities from inception to closure. Experience with Purchase Orders , invoicing, receipting, and journal transfers. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Oct 08, 2025
Full time
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
UX Consultant - 6-Month Contract - Hybrid (London) VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow. We're seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation's End User Computing (EUC) journeys. This role will be key in ensuring technology changes deliver a seamless and engaging experience for end users. The Role: As a UX Consultant, you'll work closely with stakeholders, IT teams, and project managers to understand user needs and translate them into effective design strategies. You'll map and improve user journeys, drive consistency across systems, and support the rollout of ServiceNow and the Windows 10 to 11 migration. UX Consultant Requirements: Proven experience with ServiceNow or similar ITSM platforms. Strong background in UX design and strategy within digital transformation or EUC projects. Experience supporting Windows 10 to 11 migrations. Hands-on experience supporting cloud migration initiatives. Experience providing support with M365 (Teams, OneDrive, Outlook, Office apps integration). UX Consultant key responsibilities: Champion End-to-End User Experience Across IT Services Design and Optimise User Journeys Lead UX Strategy for IT Simplification Initiatives Develop and Maintain UX Standards and Guidelines Collaborate Across IT and Business Functions Support Change Management and Adoption Creative, user-focused approach to problem solving Document findings and Guidelines UX Consultant Role Details: Contract: 6 months (Inside IR35) Location: London - Hybrid Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website. Refer a friend and earn up to £1,000 if they're successfully placed (terms apply).
Oct 08, 2025
Contractor
UX Consultant - 6-Month Contract - Hybrid (London) VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow. We're seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation's End User Computing (EUC) journeys. This role will be key in ensuring technology changes deliver a seamless and engaging experience for end users. The Role: As a UX Consultant, you'll work closely with stakeholders, IT teams, and project managers to understand user needs and translate them into effective design strategies. You'll map and improve user journeys, drive consistency across systems, and support the rollout of ServiceNow and the Windows 10 to 11 migration. UX Consultant Requirements: Proven experience with ServiceNow or similar ITSM platforms. Strong background in UX design and strategy within digital transformation or EUC projects. Experience supporting Windows 10 to 11 migrations. Hands-on experience supporting cloud migration initiatives. Experience providing support with M365 (Teams, OneDrive, Outlook, Office apps integration). UX Consultant key responsibilities: Champion End-to-End User Experience Across IT Services Design and Optimise User Journeys Lead UX Strategy for IT Simplification Initiatives Develop and Maintain UX Standards and Guidelines Collaborate Across IT and Business Functions Support Change Management and Adoption Creative, user-focused approach to problem solving Document findings and Guidelines UX Consultant Role Details: Contract: 6 months (Inside IR35) Location: London - Hybrid Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website. Refer a friend and earn up to £1,000 if they're successfully placed (terms apply).
Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in aviation or a similar industry is desirable, but not essential. Previous Airbus experience is a plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.
Oct 07, 2025
Contractor
Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in aviation or a similar industry is desirable, but not essential. Previous Airbus experience is a plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.
Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Oct 07, 2025
Contractor
Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Oct 04, 2025
Contractor
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London
Oct 03, 2025
Contractor
Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London
IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)
Oct 01, 2025
Full time
IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)
Test Manager 3 months Wokingham - hybrid £460 per day inside IR35 - Umbrella only SC security clearance eligible or hold active SC clearance Job Overview We are seeking an accomplished Test Manager & Test Strategist with a proven track record in leading complex enterprise application integration testing. This role is pivotal in delivering seamless end-to-end user journeys across HR ERP systems Workday including Azure Entra, ServiceNow, focusing specifically on the Joiner-Mover-Leaver (JML) lifecycle. The ideal candidate brings a strategic testing mindset, exceptional leadership, and robust stakeholder management capabilities. Key Responsibilities Lead, design, and implement the overall test strategy for end-to-end integration between Azure Entra, ServiceNow, and Workday within the context of the JML process. Develop comprehensive test plans, scenarios, and frameworks covering functional, integration, user acceptance, and process resilience testing. Own the delivery of test artefacts, ensuring traceability to business requirements and regulatory standards. Collaborate with cross-functional teams-including HR, IT, Security, and Operations-to ensure alignment of test scope and coverage for all user journeys. Champion the adoption of service virtualization to facilitate early and continuous testing in the absence of complete systems. Establish strategies for process resilience testing, ensuring continuity plans are validated. Lead defect triage, root cause analysis, and drive continuous improvement initiatives across test practices. Provide clear and timely reporting on test progress, risks, dependencies, and outcomes to senior stakeholders and project sponsors. Mentor and develop the capabilities of the testing team, fostering a culture of quality, automation, innovation, and accountability. Required Skills & Experience Minimum 12 years of hands-on experience in software testing, with at least 5 years in test management and strategy roles. Significant experience in enterprise application integration testing, specifically with Azure Entra, ServiceNow, and Workday HR ERP systems. Demonstrated expertise in designing and delivering testing strategies for Joiner-Mover-Leaver processes and other HR transformation initiatives. Strong stakeholder engagement and influencing skills, capable of navigating complex organizational structures and driving consensus. Proficiency in service virtualization tools and methodologies to enable effective integration testing. Proven ability in process resilience testing, including business continuity, failover, and disaster recovery validation. Exceptional analytical, problem-solving, and communication skills. Experience with test automation and agile delivery methodologies is highly desirable. Relevant certifications (e.g., ISTQB Advanced Test Manager, Agile Testing, or equivalent) are a plus. Self-driven, proactive, and able to work independently and as part of a dynamic team. Strong documentation and reporting skills, with an eye for detail and quality. If you are interested please apply at first instance!
Sep 26, 2025
Full time
Test Manager 3 months Wokingham - hybrid £460 per day inside IR35 - Umbrella only SC security clearance eligible or hold active SC clearance Job Overview We are seeking an accomplished Test Manager & Test Strategist with a proven track record in leading complex enterprise application integration testing. This role is pivotal in delivering seamless end-to-end user journeys across HR ERP systems Workday including Azure Entra, ServiceNow, focusing specifically on the Joiner-Mover-Leaver (JML) lifecycle. The ideal candidate brings a strategic testing mindset, exceptional leadership, and robust stakeholder management capabilities. Key Responsibilities Lead, design, and implement the overall test strategy for end-to-end integration between Azure Entra, ServiceNow, and Workday within the context of the JML process. Develop comprehensive test plans, scenarios, and frameworks covering functional, integration, user acceptance, and process resilience testing. Own the delivery of test artefacts, ensuring traceability to business requirements and regulatory standards. Collaborate with cross-functional teams-including HR, IT, Security, and Operations-to ensure alignment of test scope and coverage for all user journeys. Champion the adoption of service virtualization to facilitate early and continuous testing in the absence of complete systems. Establish strategies for process resilience testing, ensuring continuity plans are validated. Lead defect triage, root cause analysis, and drive continuous improvement initiatives across test practices. Provide clear and timely reporting on test progress, risks, dependencies, and outcomes to senior stakeholders and project sponsors. Mentor and develop the capabilities of the testing team, fostering a culture of quality, automation, innovation, and accountability. Required Skills & Experience Minimum 12 years of hands-on experience in software testing, with at least 5 years in test management and strategy roles. Significant experience in enterprise application integration testing, specifically with Azure Entra, ServiceNow, and Workday HR ERP systems. Demonstrated expertise in designing and delivering testing strategies for Joiner-Mover-Leaver processes and other HR transformation initiatives. Strong stakeholder engagement and influencing skills, capable of navigating complex organizational structures and driving consensus. Proficiency in service virtualization tools and methodologies to enable effective integration testing. Proven ability in process resilience testing, including business continuity, failover, and disaster recovery validation. Exceptional analytical, problem-solving, and communication skills. Experience with test automation and agile delivery methodologies is highly desirable. Relevant certifications (e.g., ISTQB Advanced Test Manager, Agile Testing, or equivalent) are a plus. Self-driven, proactive, and able to work independently and as part of a dynamic team. Strong documentation and reporting skills, with an eye for detail and quality. If you are interested please apply at first instance!
