31 jobs found

Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.

IT Project Manager - Infrastructure Manchester/Warrington We are recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who is seeking an IT Project Manager to join their growing team on a permanent basis. The role offers hybrid working; however, on-site attendance at client locations is required. Projects are delivered on a regional basis, so client sites are typically close to help ensure you can get home each day. Flexibility is essential, as each project will involve a different level of on-site presence. You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance. The Role The role requires the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. This includes managing implementations, integrations, data migration, testing, and go lives across a range of client environments. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Define scope, plans and milestones across multi disciplinary teams Lead implementation, configuration, customisation and integrations Oversee data migration, cutover and validation activity Manage vendors, suppliers and technical teams Run governance, RAID management and progress reporting Support business change and user adoption Budget tracking and cost control About You You'll have 4+ years of experience as an IT Project Manager delivering complex software solutions. You must have a driving licence, access to a vehicle and the right to work in the UK, as our client is unable to provide visa sponsorship at this time. You'll bring experience in: Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow) Full software delivery lifecycle: requirements, build, test, migration, go live Managing data migration and integrations Working with Agile and Waterfall methods Strong stakeholder and vendor management Managing software budgets and commercial approvals Using Jira, MS Project Online, DevOps or similar tools

Service Now Delivery Manager Remote Outside IR35 Role Summary: We are seeking a skilled ServiceNow Delivery Manager to oversee the implementation, enhancement, and support of ServiceNow platforms. The ideal candidate will have a strong background in IT service management and a proven track record of leading successful technology projects. Key Responsibilities: - Lead the delivery of ServiceNow solutions, ensuring projects are completed on time, within scope, and budget. - Collaborate with stakeholders to understand business requirements and translate them into technical specifications. - Manage and mentor a team of ServiceNow developers and administrators. - Develop project plans, track progress, and report on project status to senior management. - Ensure compliance with industry standards and best practises in ServiceNow implementations. - Drive continuous improvement initiatives within the ServiceNow environment. Qualifications: - Proven experience as a ServiceNow Delivery Manager or similar role. - Strong knowledge of ServiceNow modules and IT service management. - Excellent leadership and communication skills. - Ability to manage multiple projects and meet deadlines. - Relevant certifications in ServiceNow and project management (e.g., PMP, ITIL) are desirable.

Project Manager - Alteryx / Data & Analytics Location: Worthing (2 days onsite - Durrington office) Contract: 6 months initial Rate: 500- 600 per day (Outside IR35) The Opportunity We're seeking an experienced Project Manager with strong Data & Analytics expertise, with Alteryx platform experience, to lead a high-profile remediation and upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across technical teams and a proven ability to drive projects from delivery through to operational handover. What You'll Be Doing Lead the planning, governance, and delivery of a complex Alteryx remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines, and governance reporting Oversee technical delivery across data, infrastructure, and cloud environments Ensure smooth transition to BAU and service operations, embedding support processes and ownership Manage vendors, third parties, and delivery partners Provide clear reporting to senior stakeholders and steering groups What We're Looking For Essential Experience Proven experience delivering complex data & analytics programmes Strong Alteryx experience Demonstrated ability to coordinate cross-functional technical teams Experience delivering projects through to BAU/service transition Strong track record managing multi-workstream IT projects in enterprise environments Experience with data platforms, ETL, and analytics ecosystems (e.g. Azure, Power BI, etc.) Solid understanding of governance frameworks and hybrid delivery methods (Agile + Waterfall) Technical & Delivery Skills Experience with data platform upgrades, migrations, or remediation programmes Exposure to data centre / infrastructure / cloud environments Strong knowledge of IT service management and ITIL principles Familiar with tools such as JIRA, MS Project, Confluence, ServiceNow Soft Skills Excellent stakeholder management - able to translate technical detail for business audiences Strong coordination and leadership across distributed technical teams Highly organised with strong risk and dependency management capability Delivery-focused mindset with the ability to drive momentum in complex programmes What Success Looks Like Alteryx platform successfully remediated, upgraded, and stabilised Full operational handover into BAU support with robust service processes Strong governance, clear reporting, and stakeholder alignment throughout Foundations in place for future data platform enhancements (e.g. DBT initiatives) Why Apply? High-impact programme within a data-driven transformation environment Outside IR35 contract at a competitive day rate Opportunity to work across data, infrastructure, and service operations Strong visibility with senior stakeholders and enterprise teams Apply Now If you're a delivery-focused Data Project Manager with Alteryx experience and a track record of leading complex programmes into operational stability - we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who is seeking an IT Project Manager to join their growing team on a permanent basis. The role offers hybrid working; however, on-site attendance at client locations is required. Projects are delivered on a regional basis, so client sites are typically close to help ensure you can get home each day. Flexibility is essential, as each project will involve a different level of on-site presence. You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance. The Role The role requires the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. This includes managing implementations, integrations, data migration, testing, and go lives across a range of client environments. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Define scope, plans and milestones across multi disciplinary teams Lead implementation, configuration, customisation and integrations Oversee data migration, cutover and validation activity Manage vendors, suppliers and technical teams Run governance, RAID management and progress reporting Support business change and user adoption Budget tracking and cost control About You You'll have 4+ years of experience as an IT Project Manager delivering complex software solutions. You must have a driving licence, access to a vehicle and the right to work in the UK, as our client is unable to provide visa sponsorship at this time. You'll bring experience in: Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow) Full software delivery lifecycle: requirements, build, test, migration, go live Managing data migration and integrations Working with Agile and Waterfall methods Strong stakeholder and vendor management Managing software budgets and commercial approvals Using Jira, MS Project Online, DevOps or similar tools

We are recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who is seeking an IT Project Manager to join their growing team on a permanent basis. The role offers hybrid working; however, on-site attendance at client locations is required. Projects are delivered on a regional basis, so client sites are typically close to help ensure you can get home each day. Flexibility is essential, as each project will involve a different level of on-site presence. You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance. The Role The role requires the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. This includes managing implementations, integrations, data migration, testing, and go lives across a range of client environments. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Define scope, plans and milestones across multi disciplinary teams Lead implementation, configuration, customisation and integrations Oversee data migration, cutover and validation activity Manage vendors, suppliers and technical teams Run governance, RAID management and progress reporting Support business change and user adoption Budget tracking and cost control About You You'll have 4+ years of experience as an IT Project Manager delivering complex software solutions. You must have a driving licence, access to a vehicle and the right to work in the UK, as our client is unable to provide visa sponsorship at this time. You'll bring experience in: Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow) Full software delivery lifecycle: requirements, build, test, migration, go live Managing data migration and integrations Working with Agile and Waterfall methods Strong stakeholder and vendor management Managing software budgets and commercial approvals Using Jira, MS Project Online, DevOps or similar tools

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for a ServiceNow Specialist, reporting to our Head of ICT Operations, you'll be the driving force behind the development, optimisation and evolution of our ServiceNow environment. This is a role with genuine influence - you'll be the connector between our business and IT teams, ensuring the platform delivers maximum value and supports our strategic goals. About our role Product Vision and Strategy : Define and communicate the product vision and strategy for the ServiceNow platform, ensuring alignment with the company's goals and objectives. Stakeholder Collaboration: Work closely with stakeholders, including construction project managers, IT teams, and executive leadership, to gather requirements and prioritise features. Backlog Management : Create, maintain, and prioritise the product backlog, ensuring that the development team is working on the most valuable features and enhancements. User Stories and Acceptance Criteria: Develop detailed user stories and acceptance criteria to guide the development team in delivering high-quality solutions. Project Management : Oversee the entire product lifecycle, from ideation to deployment, ensuring timely delivery and adherence to budget constraints. Continuous Improvement: Monitor and evaluate the performance of the ServiceNow platform, identifying opportunities for improvement and implementing necessary changes. Training and Support : Provide training and support to end-users, ensuring they are equipped to utilise the platform effectively. Market Research: Stay up to date with industry trends and best practices in construction and ServiceNow, leveraging this knowledge to drive innovation within the organisation About you You have a both a strong understanding and demonstrable experience of ServiceNow platform capabilities and best practices. Experience of working with ServiceNow HR module would be highly advantageous. You'll have excellent communication and interpersonal skills, coupled with an ability to manage multiple priorities and work effectively in a fast-paced environment. You'll have strong demonstrable stakeholder management and engagement skills, coupled with strong analytical and problem-solving skills. Familiarity with Agile methodologies and project management tools is a must. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

Identity Consultant Salary: Up to 75,000 Location: Remote (UK-based) with occasional travel to Central London CPS Group are looking for an experienced Identity Consultant to join a growing Professional Services team delivering modern identity and access management solutions for enterprise clients. This is a delivery-focused, hands-on role centred around Microsoft Entra Identity Governance (IGA), lifecycle automation, and API-driven provisioning. You will work closely with clients to design, build, and integrate secure identity solutions across hybrid and cloud environments, helping organisations improve governance, reduce operational risk, and streamline identity processes. This opportunity is ideal for someone who enjoys solving complex identity challenges, leading technical implementations, and working directly with customers in a consultative capacity. Key Responsibilities Microsoft Entra IGA Delivery Lead the deployment and configuration of Microsoft Entra Identity Governance solutions, including: Lifecycle Workflows Entitlement Management Access Reviews Privileged Identity Management (PIM) Entra ID Provisioning API Design and implement Joiner-Mover-Leaver (JML) processes. Model access policies aligned to business and audit requirements. Provisioning & Integration Deliver automated provisioning solutions for cloud and on-premises systems using: Microsoft Graph API SCIM provisioning HR-driven provisioning platforms such as Workday or SAP Build and maintain identity workflows using Logic Apps, Power Automate, and related technologies. Develop custom provisioning connectors where native integrations are unavailable. Integrate Microsoft Entra with platforms such as ServiceNow, SuccessFactors, and legacy directories. Client Delivery Deliver identity projects from discovery and design through to implementation, testing, and go-live. Facilitate client workshops and translate business requirements into technical solutions. Troubleshoot governance and provisioning issues in complex hybrid environments. Produce high-quality technical documentation, runbooks, and operational procedures. Skills & Experience Essential Strong hands-on experience with Microsoft Entra Identity Governance, including: Lifecycle Workflows Entitlement Management Access Reviews PIM Experience implementing automated provisioning using: Microsoft Entra Provisioning Service SCIM and Graph API integrations Workday, SAP, or other HRIS platforms Experience building or managing custom provisioning connectors. Strong understanding of identity lifecycle management and JML processes. Experience with Logic Apps, Power Automate, or equivalent workflow automation tools. Scripting experience using PowerShell and Microsoft Graph. Excellent communication and client-facing consultancy skills. Desirable Microsoft certifications such as SC-300, SC-100, or AZ-104. Experience integrating with ServiceNow or legacy identity platforms. Familiarity with Infrastructure as Code tools such as Terraform or Bicep. Exposure to Microsoft Identity Manager (MIM) environments. Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

The Role This is a 6 month FTC (With potential extention) The Project Manager (Customer-Aligned) is responsible for delivering customer projects within financial services environments, ensuring they are delivered on time, within budget, and to the required quality and compliance standards. You will manage end-to-end delivery across a portfolio of projects, acting as the central point of coordination between engineering, delivery, and service teams. This role requires strong governance, stakeholder management, and a structured approach to delivering predictable, high-quality outcomes in a regulated environment. Key Responsibilities Deliver projects in line with agreed scope, timelines, budget, and contractual commitments Own the full project lifecycle from initiation through to service handover Manage multiple concurrent projects aligned to customer and business objectives Develop detailed project plans, estimates, and delivery schedules Monitor progress and proactively manage risks, issues, and dependencies Ensure project success criteria, testing, and deployment activities are met Deliver projects across cloud, security, workplace, and infrastructure domains Manage stakeholder communication, including senior customer engagement Work with third-party suppliers and partners to support delivery Support dispute resolution, negotiation, and risk mitigation Ensure smooth service transition and operational readiness Maintain full project governance and reporting (status, forecasting, dashboards) Manage change control processes, ensuring impacts and approvals are tracked Support portfolio-level reporting and alignment with PMO standards Ensure compliance with financial services regulations and audit requirements Experience & Knowledge Essential: Proven experience delivering complex technology projects Strong knowledge of project management methodologies and best practices Experience delivering within regulated or financial services environments Experience working with third-party suppliers and delivery partners Strong commercial awareness including budget and cost control Experience with project tools (e.g. Jira, ServiceNow, MS Project) ITIL awareness and understanding of service transition processes Project management certification (PRINCE2, PMP, Agile or equivalent) Desirable: Experience within managed services or MSP environments Experience delivering cloud, infrastructure, or transformation programmes Exposure to large-scale transition or outsourcing projects

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.

Job Title: Junior Service Design Assistant Role Type: Contract Length: 6 Months initial Location: Dartford (1-2 days per week) Our client is looking for a proactive and organised Junior Service Design Assistant to support projects through service design, transition and operational readiness. This is a great opportunity for someone with strong people skills and an interest in service management to help improve documentation, support models and project handovers. Key Responsibilities: Attend project meetings and support teams with service design guidance. Review service design documents and recommend improvements. Create support models and transition pages for projects. Work with project managers to track completed transition tasks. Create, review and update project and service wikis with support team leads. Key Experience: Essential: ITIL experience Experience in a similar role. Strong organisational skills Excellent interpersonal skills Desirable: ITIL qualification Confluence experience ServiceNow experience. If this sounds like the role for you, please provide an up to date CV for consideration and apply NOW!

Finance Applications System Admin You will report to the Applications Platforms Manager and work closely with business stakeholder's groups, and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy. Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities.Your role will ensure smooth operation and resolving any issues that arise. Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc) You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences. Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application. This hybrid role requires two days per week at ATG Entertainment's Woking Head Office. Key responsibilities Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders. Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics. Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics. Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential.Responsibilities include database refreshes & Environment configuration. User Assistance: Assist end-users with system navigation, functionality, and best practices. System Monitoring: Monitor the performance of modules and proactively address potential issues. Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services. Incident Management: Log, track, and manage incidents using a ITSM tool, ensuring timely resolution. System Maintenance & Change Management Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O. Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures. Analyse user needs, interpret requirements, and create solutions to implement new systems and processes. Data management: Manage data entities, import/export projects, and recurring data jobs. Perform setup, configuration, maintenance, and development requests for finance systems. Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services. Review any changes that come in, adhere to the IT change process, and submit to the IT Front Door and / or design authority and relevant approval boards. Work with the business and project roll-out team to implement the change when applicable. Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase. Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules. Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes. Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process. User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual. Stay Updated: Stay up to date with new process and/or functional requirements. User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary. Post-Deployment Support: Support the business after deployments and during hypercare/rollouts. Essential Qualifications / Experience A proven track record and excellent pre-existing knowledge of Dynamics365 Finance & Operations gained through a previous D365 support role. Experience of third-party Finance solutions and integrations. Strong understanding of ERP systems, business and accounting processes gained through previous D365 F&O Support roles. Excellent problem-solving, communication, presentation, and interpersonal skills. Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organisational structure. Maintains awareness of new and emerging technologies and the potential Infrastructure service offerings and products provided by Group IT. Possess strong written and verbal communication skills. Excellent team working skills. An analytical approach to identifying issues and solutions. Experience of working with third party service providers. Ability to work effectively with all levels of end users and IT personnel. Strong work ethic geared towards exemplary customer service. Proactive, organised, and able to prioritise tasks. Desirable Qualifications / Experience Proven experience in IT support for IBM TM1 / Cloud Planning Analytics platform. Database administration experience and / or finance reporting design or data engineering experience. Technical domain experience across Finance applications & cloud technology platform. Experience in support of Azure Logic Apps. Experience in support of MS Power Platform and/or PowerBI reporting. If you can demonstrate the essential criteria, and many of the desirable skill, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. About Us -Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation THRIVE doing what we love (with passion and dynamism CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone . click apply for full job details

ServiceNow HRSD Project Manager 80,000 - 88,000 + 10% bonus and extensive benefits Full Time / Permanent Hybrid / UK - location flexible The Role We are looking for an experienced ServiceNow HRSD Project Manager to join our clients growing ServiceNow practice. The ServiceNow HRSD Project Manager will be accountable for the end-to-end delivery of ServiceNow HR projects, ensuring they are delivered on time, within scope, and to a high standard. You will oversee project planning, governance, resourcing, financials, and reporting, while proactively managing risks, issues, and dependencies across the delivery lifecycle. You will work closely with senior stakeholders, business SMEs, and delivery teams to drive successful delivery outcomes, ensuring alignment between business priorities and platform capabilities. You will facilitate key project ceremonies, manage delivery plans, and maintain clear and consistent communication across all stakeholders. Leveraging your experience with ServiceNow HRSD, you will act as a trusted advisor to clients, confidently leading high-level solution and design discussions, and engaging the appropriate functional and technical experts as needed. The Person Proven experience leading the delivery of large global ServiceNow HRSD and HRIS implementations Strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation. Extensive knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows. Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation. Be able to articulate ServiceNow HR / AI features to our customers. Please apply ASAP to be considered or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

We are partnering with a highly regarded client, recognised as a market leader in IT Project Management services, to recruit an IT Project Manager on a permanent basis. This is a hybrid position, combining remote working with regular on-site visits to client locations. Projects are typically delivered within a regional area, helping to minimise travel time and supporting a good work-life balance. However, candidates should be adaptable, as each assignment may require varying levels of on-site involvement. You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance. The Role The role requires the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. This includes managing implementations, integrations, data migration, testing, and go lives across a range of client environments. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Define scope, plans and milestones across multi disciplinary teams Lead implementation, configuration, customisation and integrations Oversee data migration, cutover and validation activity Manage vendors, suppliers and technical teams Run governance, RAID management and progress reporting Support business change and user adoption Budget tracking and cost control About You You'll have 4+ years of experience as an IT Project Manager delivering complex software solutions. You must have a driving licence, access to a vehicle and the right to work in the UK, as our client is unable to provide visa sponsorship at this time. You'll bring experience in: Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow) Full software delivery lifecycle: requirements, build, test, migration, go live Managing data migration and integrations Working with Agile and Waterfall methods Strong stakeholder and vendor management Managing software budgets and commercial approvals Using Jira, MS Project Online, DevOps or similar tools

Delivery Manager - Software Development & Integrations Location: London (Hybrid) Salary: 53,000 - 64,000 + Benefits Contract: Fixed Term - 12 Months The Role We are looking for an experienced Delivery Manager to join a large organisation undergoing digital transformation. You'll lead the successful delivery of software development and systems integration projects, working across business and technology teams to ensure solutions are delivered efficiently and transitioned smoothly into operational support. This is an excellent opportunity for someone with strong delivery leadership, stakeholder management and software project management experience. Key Responsibilities Lead the delivery of software development and integration projects. Manage multiple workstreams, priorities and delivery plans. Collaborate with business stakeholders, technical teams and third-party suppliers. Own project governance, resource planning, risk and issue management. Support the transition of delivered solutions into business-as-usual operations. Monitor delivery performance through KPIs, SLAs and reporting. Drive continuous improvement across delivery and support processes. Facilitate Agile ways of working and encourage collaboration across teams. Identify and manage project dependencies, risks and change requests. Essential Skills & Experience Proven experience delivering software development projects from inception through to deployment and support. Strong hands-on project or delivery management experience within software delivery environments. Solid understanding of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment and support. Experience coordinating cross-functional teams including developers, analysts, architects, support teams and third-party suppliers. Strong planning, forecasting, resource management and delivery governance skills. Experience managing project risks, issues, dependencies, and change. Excellent stakeholder management and communication skills, with the ability to engage technical and non-technical audiences. Experience producing delivery reports, KPIs and performance updates for senior stakeholders. Knowledge of Agile delivery methodologies and modern software development practices. Ability to manage multiple projects and priorities simultaneously. Desirable Skills & Experience Experience delivering systems integration projects. Knowledge of cloud technologies and integration platforms. Experience working within ITIL or service management environments. Relevant certifications such as PRINCE 2, PMP, AgilePM, Scrum Master or ITIL. Experience using tools such as Jira, Azure DevOps or ServiceNow. If you're a delivery-focused professional with strong software project management expertise and a practical understanding of the SDLC, we'd love to hear from you. Send your CV to: (url removed) Services advertised are those of an Employment Business.

ServiceNow HRSD Project Manager UK hybrid Permanent - 85k + 8k bonus I'm working with a client who are growing their ServiceNow HR capability and looking for a Project Manager who has proper experience delivering HRSD programmes. This is a good one for someone who knows how to keep a ServiceNow delivery moving without turning everything into endless governance for the sake of it. You'll be the person making sure the plan is clear, the right people are involved, risks are being dealt with early, and the customer always knows where things stand. The role sits across ServiceNow HRSD and HR transformation, so you'll be delivering work around areas like HR case management, Employee Centre, HR knowledge, service catalogues, employee journeys, workbooks, flows and wider employee experience improvements. You don't need to be the deepest technical person in the room, but you do need to understand the platform well enough to have credible conversations with customers, challenge where needed, and bring in the right functional or technical people at the right time. You'll be accountable for the full delivery of ServiceNow projects, covering planning, governance, resourcing, reporting, budgets, risks, issues and dependencies. Just as importantly, you'll be working closely with senior stakeholders, HR SMEs, delivery teams and customer teams to make sure the programme is properly aligned to what the business is trying to achieve. There's also a consulting angle to this role, which makes it more interesting than a straight internal PM position. You'll get exposure to the full journey from sales into delivery, including how opportunities move from proposal and mobilisation into implementation. So if you enjoy working with customers, shaping the delivery approach and being involved in genuinely visible transformation work, this should be a strong fit. You'll need: Experience delivering ServiceNow HRSD or HRIS programmes Strong project management experience across full delivery lifecycles ServiceNow Foundations and HR Foundations accreditations as a minimum Good understanding of HR operations, employee lifecycle and HR service delivery Confidence managing senior stakeholders, business SMEs and delivery teams Experience with tools like Jira, MS Project, Miro, Excel and PowerPoint Exposure to Agile delivery, ideally Scrum, SAFe or PMP led environments CSA, CIS HRSD or Scrum Master certification would be useful, but the main thing is that you've led ServiceNow HR delivery before and you know how to keep complex programmes on track. This would suit someone who enjoys being in the middle of it all - customers, delivery teams, governance, risks, plans, workshops, decisions, the lot. Someone who can bring structure without slowing everything down, and who can speak confidently about ServiceNow HRSD without pretending to be an architect. If you're a ServiceNow Project Manager with HRSD experience and you want to be part of a growing HR transformation practice, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Job Title: DV Cleared Service Delivery Manager (Process Owner) Location: Basingstoke Rate: 600 per day Contract: Contractor (until 31/05/2027) Clearance: Must be willing and eligible to go through the DV Clearance process Working Pattern: Monday to Friday, fully on site Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement. What you'll be doing: Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs. Act as the primary contact for customer queries related to service assets and configurations. Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders. Manage incident, problem, and change processes following ITIL best practices. Collaborate with internal teams and vendors to resolve issues and implement enhancements. Drive service improvement initiatives based on data and customer feedback. Support compliance, governance, and audit activities to uphold security standards. What you'll bring: Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities effectively. Analytical mindset with strong problem-solving skills. Experience leading cross-functional teams in complex technical environments. This is your chance to join a reputable organisation committed to innovation and excellence. If you're ready to take ownership and help shape the future of IT service delivery, we want to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Contract Project Manager - IT Service Transition Location: North East/Yorkshire Day Rate: Competitive We're looking for an experienced Contract Project Manager to lead a high-profile IT Service Transition as part of a wider transformation programme. This role sits at the heart of a move to a multi-supplier operating model, ensuring services are transitioned smoothly, safely, and with minimal disruption to the business. This is a delivery-focused role where you'll take ownership of transition planning, supplier coordination, and readiness into BAU. What you'll be doing: Own and deliver the end-to-end service transition plan across multiple suppliers Manage transition waves, dependencies, milestones, risks and issues Coordinate incumbent and incoming suppliers within a structured SIAM environment Drive clear governance, reporting, and stakeholder engagement at all levels Ensure services meet acceptance criteria across people, process, technology and data Oversee knowledge transfer and asset handover between suppliers Align processes and tooling, including ITSM platforms such as ServiceNow Ensure a controlled, low-risk handover into BAU operations What we're looking for: Proven track record delivering complex IT service transitions in multi-supplier environments Strong understanding of ITIL service management and transition principles Experience across outsourcing, insourcing, or supplier restructuring programmes Ability to manage multiple workstreams or transition waves simultaneously Strong stakeholder management across technical, commercial, and business teams Experience working within SIAM or service integration models Familiarity with governance frameworks, RAID management, and structured reporting Experience with enterprise ITSM tools, ideally ServiceNow Background in regulated or complex environments is advantageous Relevant PM qualifications such as PRINCE2, APM, or PMP

Technical Lead London (hybrid) £60,000 - £70,000 We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training. Responsibilities: Provide technical leadership, senior escalation support and mentor team members Meet SLA targets, identify any patterns, issues and support the team to maintain service levels Conduct regular client visits and build strong client relationships Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP. Due to the number of applications, we will only respond to candidates who match the required skills and experience.

We are recruiting for a HR Advisor to join a leading organisation on a 6-month temporary contract . This is an excellent opportunity for an experienced HR professional to support a busy HR function, working across a mix of project-based activity and BAU, ticket-based HR administration. Hourly Pay Rate: 18.16 Umbrella / 13.38 PAYE The Role You will play a key role in delivering a high-quality HR service, supporting employees and managers with a range of queries and processes. The position combines customer-facing HR support with system-based administrative work. Depending on start date, you may be involved in ongoing HR projects or focus primarily on BAU case and ticket management . Key Responsibilities Managing HR queries via internal systems (predominantly ServiceNow) Supporting employees through HR processes via Teams (including screen sharing) Handling learning and development-related queries Maintaining accurate employee records and data entry Providing general HR administrative support Working with sensitive information in a confidential manner Key Requirements Essential Proven experience in an HR or HR administrative role Strong experience using HR systems, ideally including ServiceNow, and Microsoft Office High level of accuracy and attention to detail Experience in data entry and handling large volumes of information Strong communication skills, particularly in a remote/customer-facing environment Ability to manage repetitive tasks with consistency and quality Self-motivated with good planning and organisational skills Desirable Experience with HR systems or Learning Management Systems (LMS) Familiarity with ServiceNow Active SC Clearance Working Arrangement Hybrid working model Approximately 1-2 day per week onsite in Reading, with additional onsite touchpoints as required Remainder of time working remotely Additional Information 6-month contract Inside IR35 Immediately available or short-notice preferred If you are a proactive HR professional with strong systems experience and enjoy working in a fast-paced, service-led environment, we'd be keen to hear from you. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.