242 jobs found

Apex Support Business Analyst (12-Month FTC - maternity cover). Location: London Moorgate tube (Hybrid Working) Salary/Rate: c. 100k - 110k base + bonus + 26 days holiday + more Do you want your voice heard, your actions to count, and your expertise rewarded? This is your opportunity to join one of the world's leading, globally respected financial groups. Based in the heart of London, you will join a renowned, forward-thinking EPlatforms Apex Team that genuinely values collaboration, knowledge sharing, and the highest standards of platform stability. In this pivotal Associate Vice President (AVP) role, you will immerse yourself in a dynamic, high-pressure live trading environment. You will act as a trusted partner for traders and Front Office staff, combining your technical prowess with strong interpersonal skills to provide hands-on functional support and safe enhancement delivery for Repo and Securities Borrowing & Lending (SBL) products. If you are passionate about continuous improvement and want to own your career within an inclusive culture that puts people first, we want to hear from you. Your Key Responsibilities: Front Office Support: Provide comprehensive L1, L2, and L3 functional and technical support for the Apex Securities Finance platform, responding promptly to trader queries to guarantee optimal performance. Business Analysis & Project Delivery: Analyse complex requirements from the Front Office, produce detailed functional specifications, and design practical solutions for BAU initiatives and small-to-medium projects. Stakeholder Bridge: Represent the BAU support function during project delivery meetings, bridging the gap between technology teams, global support networks, and business stakeholders. Testing & Release Management: Perform rigorous functional testing of deliverables, validate and approve test results prior to deployment, and ensure live code releases introduce zero risk to the production environment. System Maintenance & Documentation: Support ongoing system maintenance to align with technological and regulatory advancements, while meticulously documenting solutions to share best practices globally. Your Key Skills & Requirements: Apex & Fixed Income Expertise: Extensive hands-on experience supporting Apex Securities Finance applications and Fixed Income trading desks within an investment banking context. Product Knowledge: In-depth understanding of Repo and Securities Borrowing & Lending (SBL) products, including end-to-end trade lifecycles, booking, pricing, and settlements. Front Office Application Support: A proven track record of delivering rapid L1/L2 application support directly within a fast-paced Front Office environment. Technical & Analytical Skills: Strong analytical problem-solving abilities coupled with working familiarity with Linux environments (performance monitoring and routine maintenance). Desirables: Familiarity with FIX protocol/messaging, experience with Apex Loanet Interface (ALI) or Apex Toolkit APIs, and C++ development or debugging experience. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Apex Support Analyst, Business Analyst, Fixed Income Support, Securities Finance BA, Front Office Application Support, Repo Analyst, SBL Support, Linux, FIX Protocol, Loanet, FIS Trading Manager, SunGard Apex. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

IT First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: 27 - 30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic IT team, providing essential support and making a real impact on our operations. Day-to-Day of the Role: Provide technical support, training, and advice to colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Continuously update and share knowledge of supported products and services. Understand the company's organisation and the customers of the Service Desk. Adhere to, promote, and support the company's Information Security policies. Required Skills & Qualifications: Experience in IT Service Call Management. Proficiency in remote service tools. Active Directory administration. Understanding of TCP/IP, DHCP, and DNS. IOS and Android device setup and support. Proficiency in Microsoft Office 2010 and above. Printer support capabilities. Fundamental desktop and troubleshooting skills. Benefits: Competitive salary with a unique 4 on 4 off shift pattern after 6 months, enhancing work-life balance. Opportunity to work in a global organisation with a strong emphasis on employee satisfaction and professional growth. Engaging and supportive work environment where innovation and ideas are encouraged. To apply for the IT First Line Service Desk Analyst position, please submit your updated CV.

Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers JOB TITLE: Service Desk Analyst SALARY: £27,000 - £30,000 LOCATION: Leeds (Hybrid - 2 days per week on site) CONTRACT: Full Time WORKING PATTERN: Mon - Fri We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in Leeds! The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members. This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff. You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think outside the box to not only resolve problems but to proactively make improvements to service delivery. Main Responsibilities As our new Service Desk Analyst, you will also: Provide 1st Line technical support to MPS colleagues via multiple channels including phone, email, portal, chat and face to face. Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned. Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment. Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met Effectively classify and prioritise incidents and escalate to Team Leader where appropriate. The Ideal Candidate We are looking for: Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support Experience of using Active Directory to provide access to resources The ability to explain technical issues and solutions to non-technical staff Experience of managing incidents via an IT Service management platform /ticket management system Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention to detail. Excellent communication and interpersonal skills, with a high level of integrity and discretion. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. What s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered. About The Company Medical Protection Society (MPS) is the world s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of over 350,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice. Service Desk Analyst application closing date - 12/07/2026

We're looking for an experienced Business Analyst to join an existing technology team delivering complex business and systems change as they move from legacy to modern technology. This role will suit an experienced Business Analyst who is comfortable operating within Agile delivery environments and working closely with both technical and non-technical stakeholders. You'll play a key role in understanding business needs, translating requirements into actionable deliverables, and ensuring solutions deliver measurable business value. The successful candidate will have experience working on complex technology-focused projects, collaborating with development teams, architects, product owners and business stakeholders to drive successful outcomes. Key Responsibilities Produce, analyse and document business requirements through workshops, interviews and stakeholder engagement. Translate business needs into clear user stories, functional requirements and acceptance criteria. Analyse existing business processes and identify opportunities for improvement, automation and optimisation. Support solution design by ensuring business requirements are accurately understood and delivered. Manage stakeholder expectations across multiple business functions and technical teams. Produce high-quality documentation including process maps, requirements specifications and business cases. Support change initiatives from discovery through to implementation and benefits realisation. Skills & Experience Required Proven experience as a Business Analyst within complex technical environments. Strong experience working within Agile delivery frameworks. Ability to gather, document and prioritise requirements from multiple stakeholders. Experience creating user stories, process maps, workflows and acceptance criteria. Strong stakeholder management and communication skills. Ability to challenge constructively and drive clarity in ambiguous situations. Experience supporting end-to-end project and change delivery. Desirable Experience Comfortable suggesting templates and new ways of working Experience maintaining SharePoint sites Understanding of business process improvement methodologies. What's on Offer Fixed-term contract running until the projected programme end date of December 2028 Salary £50,000 - £60,000 Hybrid working model (3 days per week onsite in Sutton-in-Ashfield) Opportunity to work on significant business and technology transformation initiatives Collaborative and supportive team environment Career development and progression opportunities We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Senior Business Analyst Worcestershire Based Hybrid Working Salary: £45,000 - £68,000 12-month FTC We are seeking an experienced Senior Business Analyst to act as the bridge between business needs and solution delivery, for a 12-month FTC. This role represents the voice of the customer and wider organisation, ensuring initiatives are aligned to strategic objectives and deliver measurable value. The successful candidate will build strong relationships across the business, synthesise information from multiple sources, and translate complex requirements into clear, actionable outcomes. You will combine analytical thinking with a delivery-focused mindset, ensuring change is implemented effectively and efficiently. Key Responsibilities Evaluate existing business processes, identify areas for improvement, and design practical solutions spanning user experience, operational processes, and system enhancements Engage with stakeholders at all levels to understand objectives and translate these into defined business requirements and outcomes Analyse current operating models using qualitative and quantitative research, applying data modelling techniques to improve efficiency and effectiveness Collaborate closely with technical teams to convert business requirements into technical specifications and user stories for development sprints Facilitate workshops, meetings, and training sessions to drive alignment and clarity Assess solution options, evaluating risks, benefits, and business impact About You Proven experience in a Business Analyst role within a regulated or complex environment Strong problem-solving skills with the ability to create shared understanding around challenges and solutions Critical thinker who can balance stakeholder needs with broader business priorities Confident facilitator, able to lead discussions and drive consensus Strong relationship-building skills, with the ability to engage and collaborate across multiple teams and seniority levels What s on Offer Flexible working arrangements and competitive annual leave Pension scheme and additional employee benefits Health and wellbeing support initiatives Ongoing professional development and tailored learning opportunities If you are interested in this opportunity and would like to hear more, please apply for the opportunity with an updated CV and contact information.

Senior Systems Analyst Remote/Flexible Working Rate: £500 per day Umbrella IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: 1st June (Flexible) Working Hours: 37 hours per week Role Summary You will act as a technical lead across key housing platforms, working closely with Project Managers, Business Analysts, software vendors, and internal stakeholders to deliver effective system improvements and implementations. The role will focus heavily on systems configuration, process optimisation, integrations, and digital transformation initiatives across existing housing technology environments. This is a highly collaborative role suited to someone with strong technical ICT system expertise and a proven background in housing systems implementation and support. What You Will Do as a Senior Systems Analyst Lead technical configuration and implementation work across housing systems environments Support ongoing digital transformation and system improvement projects Work closely with stakeholders to translate business requirements into technical solutions Provide specialist expertise across housing management and mobile workforce systems Support system integrations, migrations, and process optimisation initiatives Liaise with software vendors and internal teams to ensure successful project delivery Mentor and share specialist knowledge with wider team members What You Will Need as a Senior Systems Analyst Strong experience working with MRI Housing systems and Total Mobile platforms Proven background in systems implementation and process analysis Experience configuring and supporting complex ICT business systems Ability to work across both SaaS and on-premise environments Experience working with SQL Server and/or Progress OpenEdge databases would be beneficial Strong communication and stakeholder management skills What's On Offer Flexible remote working arrangement Long-term contract opportunity with extension potential Opportunity to work on major digital transformation projects Collaborative and technically strong team environment Competitive day rate Apply now or contact Jack on (phone number removed) to discuss this Senior Systems Analyst opportunity further.

Data / Reportong Analyst Active SC Required Edinburgh (Apply online only) p/d We are seeking a Data / Reporting Analyst with experience in Planning & Scheduling to support a major defence maritime build programme. This role sits at the centre of the programme's data and analytics capability, providing the reporting, modelling and insight required to support operational decision-making. The successful candidate will take ownership of repeatable analytical tasks, data wrangling, dashboard development and reporting outputs. You will work with source-system data, manipulate and clean datasets, maintain existing models and develop Power BI dashboards that are relied upon by both programme teams and client stakeholders. This is a delivery-focused role requiring someone who can get up to speed quickly with complex build environments, including ship build strategies, scheduling terminology and operational reporting requirements. Key Responsibilities Provide technical support across the programme's data, reporting and analytics function. Clean, manage and manipulate data using Excel, Power Query and related tools. Take ownership of routine analytical tasks, reporting cycles and model refreshes. Build, maintain and improve Power BI dashboards for internal and client stakeholders. Extract data directly from source systems and prepare it for analysis and reporting. Apply appropriate analytical and statistical techniques to answer operational questions. Produce clear, audience-appropriate visualisations to support decision-making. QA metrics, dashboards and reporting outputs to ensure accuracy and consistency. Document repeatable processes so outputs can be refreshed sustainably. Support senior consultants by taking ownership of repeatable data tasks end-to-end. Develop an understanding of ship build schedules, terminology and programme planning environments. Essential Skills & Experience Strong Excel capability, including data cleaning, modelling, metrics development and QA. Hands-on experience with Power Query. Experience building, maintaining and improving dashboards in Power BI or similar tools. Ability to extract, manipulate and analyse data from source systems. Familiarity with project scheduling environments and reporting requirements. Working knowledge of Primavera P6 and project scheduling. Strong attention to detail and ability to produce reliable, repeatable reporting outputs. Ability to turn complex datasets into clear insights and visualisations. Comfortable working independently in a fast-paced programme environment. Strong written documentation skills, particularly around process capture and sustainability.

A global investment bank is currently seeking an experienced Product Control Business Analyst to join their London team. This role will support a high-profile enterprise-wide P&L transformation programme within the Macro Products business, focusing on deep analysis, root cause investigation, and supporting associated technology change initiatives.Job Details: Start date: ASAP Duration: until 31/12/2026 initially Rate: £600-£685pd Inside IR35 via Umbrella Location: London Hybrid: 3-4 days in the office Key Requirements: Proven experience as a Business Analyst within Product Control or Finance functions within investment banking is essential. Strong knowledge of Macro products, including Rates, FX, Commodities, Futures. Ability to perform deep P&L analysis , investigating YTD variances and identifying root causes across complex data sets. Experience working across Finance, Technology, Operations and Quant teams, acting as a key liaison across functions. Exposure to technology change initiatives, with the ability to represent business requirements and support remediation of system/process issues. Excellent analytical and problem-solving skills, with a strong attention to detail. Strong communication skills, able to explain complex financial and technical issues clearly to stakeholders. Proactive, delivery-focused mindset with the ability to operate under tight deadlines and time pressure. Accounting qualification or strong finance background preferred. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Quality Assurance (Trade & Transaction Reporting) Location: London - Hybrid ( 2-3 days in office is essential) Contract: Through to 31/03/2027 Rate: 550 - 600 inside umbrella Background The firm is undergoing major business and technology transformation, expanding products and customer base while maintaining strong regulatory compliance. It operates trade/transaction reporting monitoring with a dedicated Operations & IT TTR team. This role ensures the effectiveness of banking and capital markets TTR functions, supports regression testing, maintains regression packs, and owns testing for TTR enhancements and monthly Prudential Risk updates. Role Responsibilities 1. TTR / Post-Trade Testing Lead testing for TTR, Prudential Products, and CTB initiatives across MiFID II/MiFIR, EMIR, SFTR . Collaborate with Product Analysts, Compliance, IT, and business teams. Perform data analysis, validation, root-cause investigation , and back-reporting checks. Maintain and update test scenarios and regression packs (XRAY, Jira, Confluence). Ensure adherence to Agile delivery and continuous improvement. Mentor junior QA analysts. 2. Business Analysis Gather requirements, define acceptance criteria, and validate use cases. Support BA team and assist with UAT regression testing . 3. Test Environment & Data Management Ensure suitable environments for testing and automation. Manage test data for execution. 4. Bug Management & Reporting Log, track, and document defects. Map test results to risks and ensure traceability. 5. Stakeholder & Project Management Act as key liaison between QA, BA, PM, SMEs, Operations, and Front Office . Manage testing lifecycle, timelines, risks, and dependencies. Provide estimates and reporting to stakeholders. Lead automation strategy, frameworks, and training. Support change management and escalating risks where needed. Skills & Experience Core Requirements Strong QA/Test Lead experience in regulatory reporting (PTTR). Deep knowledge of MiFID, EMIR, SFTR . Experience across asset classes: IR, FX, Credit, Commodities . Strong data analysis, problem-solving, and stakeholder management skills. Hands-on experience with: Tools: DTCC, RHUB, Kaizen, DUCO/IntelliMatch Platforms: Murex, Summit, PRISM, FOX, Bloomberg, MarkitWire Regulatory reporting project delivery (including migration/remediation). Strong understanding of front-to-back trading environments . Excellent communication and documentation skills. Technical Skills Tools: JIRA, Confluence, XRAY, MS Office Strong skills in Excel, SQL (VBA preferred) Experience in Agile and Waterfall Qualifications Degree in STEM discipline ISTQB certified (minimum) Finance/regulatory qualifications preferred Desirable Financial markets expertise Vendor systems (e.g., Gloss, settlement, cash flow systems) Endpoint testing with S&P, DTCC XRAY experience Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Prestigious opportunity with a global market leading manufacturing and supply chain organisation undergoing a significant digital transformation. With major investment in modern technologies and cloud based platforms, they are seeking Technical Applications Consultant/Business Analysts to help drive the evolution of their business systems.This is a key role bridging business and technology, where you'll analyse processes, design technical solutions, and support the delivery of modern, data driven systems. You will play an integral part in transforming legacy platforms into scalable, cloud native solutions, including migration to Microsoft Dynamics and other advanced technologies. As one of our Technical Applications Consultants/Business Analysts, you will:- Collaborate with stakeholders across operations, logistics, sales, and IT to gather and define business requirements Analyse and optimise end-to-end workflows, identifying opportunities for improvement. Translate business needs into clear functional and technical specifications Produce user stories, use cases, process maps, and technical documentation Work closely with internal development teams and third party vendors to integrate key systems (ERP/MIS, EDI, order management, inventory, scheduling, etc.) Support system testing, validation, and troubleshooting to ensure successful delivery Drive alignment between technical solutions and broader digital strategy Facilitate communication between technical and non-technical stakeholders Support project delivery, ensuring timelines and outcomes are met If you possess a combination of the following skills, then LET'S TALK! Proven experience as a Technical Business Analyst or Applications Consultant Strong technical understanding of system architecture, integrations, APIs, and databases Previous experience in business analysis and requirements gathering Advanced SQL skills for data extraction, validation, and analysis Experience working with data formats and integrations (EDI, XML, JSON, middleware) Solid knowledge of business process improvement methodologies (Lean, Six Sigma, etc.) Experience producing detailed documentation (BRDs, SRS, user stories, API specs) Excellent analytical, problem-solving, and communication skills Experience working within the Software Development Lifecycle (SDLC) Familiarity with tools such as Jira, Confluence, Visio, or Lucidchart Knowledge of the following is advantageous but not essential: - Experience with ERP/MIS systems in manufacturing or production environments Exposure to warehouse management, automated fulfilment, or production planning systems Background in print, publishing, or similar industries In return, you will be rewarded with ongoing career development and training, an enviable benefits package and hybrid working 3 days a week in the office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Level 1 Cyber Security Analyst Must have an Active DV Clearance as immediate starts available Level 1 Cyber Security Analyst Responsibilities Monitor SIEM tooling to identify potential security threats. Perform initial investigation and triage of security alerts. Escalate incidents in line with defined processes. Oversee Security Operators during shift activities. Identify and report faults within monitoring tools. Support continuous security monitoring across a 24x7 operation. Follow incident management processes to ensure timely response. Level 1 Cyber Security Analyst Skills and Experience Experience within cyber security or security operations environments. Strong understanding of SIEM tools and alert handling. Technical knowledge across enterprise IT such as networks or Servers. Ability to lead activities within a shift environment. Strong communication skills across technical teams. Level 1 Cyber Security Analyst Additional Information To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Product Owner Hertfordshire Hybrid 70,000 Overview: We are seeking an experienced and driven ServiceNow Product Owner to take ownership of our client's ServiceNow platform, shaping its vision, strategy, and ongoing development to support a growing and dynamic business environment. Working closely with business stakeholders, ICT teams, and senior leadership, you will act as the bridge between technical teams and the wider organisation, ensuring the ServiceNow platform delivers maximum value, drives operational efficiency, and supports long-term business objectives. Role & Responsibilities: Product Vision & Strategy: Define and communicate the ServiceNow product vision and roadmap, ensuring alignment with business priorities and organisational goals. Stakeholder Management: Collaborate with senior business stakeholders, ICT teams, and external partners to gather requirements, manage expectations, and prioritise platform enhancements. Backlog Management: Create, maintain, and prioritise the product backlog, ensuring development efforts focus on delivering the highest business value. User Stories & Requirements: Develop detailed user stories, acceptance criteria, and functional requirements to guide development teams and ensure quality delivery. Project Delivery: Oversee the full product lifecycle, from concept through to deployment, ensuring projects are delivered on time, within scope, and within budget. Continuous Improvement: Monitor platform performance, identify opportunities for enhancement, and implement improvements that increase efficiency and user satisfaction. Essential Skills & Experience: Proven experience as a ServiceNow Product Owner, ServiceNow Business Analyst, or similar ServiceNow leadership role. Strong understanding of ServiceNow platform capabilities and best practices. Experience managing product backlogs and prioritising requirements in an Agile environment. Excellent stakeholder management and communication skills, with the ability to engage at all levels of the organisation. Strong analytical and problem-solving abilities with a focus on delivering business value. Experience writing user stories and defining acceptance criteria. Package & Benefits: 70,000 Base Salary Hybrid working model ServiceNow Product Owner Hertfordshire Hybrid 70,000

Treasury Analyst 6-Month Contract - Growing Bank Your new company You'll be joining a well-established Treasury function, supporting the Treasury Business Management Desk across trading compliance, risk control, and project delivery. The team works closely with internal stakeholders to ensure the smooth and effective operation of Treasury activities, while continuously enhancing capabilities in line with regulatory requirements. Your new role This is a newly created 6 Month Temporary role giving you the opportunity within a growing Treasury team of 14, offering strong visibility and a clear path for progression.You'll play a key role across a broad remit, including: Business Management - Supporting departmental governance, including business planning, budgeting, KPI tracking, and the ongoing optimisation of Treasury policies and procedures.Trading Operations Support - Providing high-quality operational support across daily Treasury activities, including counterparty maintenance, data collection for MI reporting, and maintaining process documentation.Risk Monitoring - Identifying and monitoring credit, liquidity, market, and operational risks, ensuring timely escalation where required.System Optimisation - Managing trader mandates, system access, and user permissions across internal and external trading platforms.Project Delivery - Supporting system and process enhancements, including drafting business requirements (BRDs) and participating in User Acceptance Testing (UAT).Financial Reporting & MI - Producing high-quality management information and financial analysis (PnL, NIM, NII) to support decision-making and regulatory reporting.Market Insight - Conducting quantitative analysis and market research to generate insights that support Treasury trading strategies. What you'll need to succeed Experience - Proven background in Treasury trading or a middle-office environment, with a strong understanding of trading workflows, risk controls, and governance frameworks.Product Knowledge - Solid understanding of FX, Bonds, Money Markets, and derivatives.Technical & Analytical Skills - Strong data analysis and quantitative capabilities, with experience using Treasury systems to support risk monitoring and reporting.Education - Degree in a quantitative discipline (postgraduate or professional qualifications would be advantageous). What you need to do now If you're interested in this opportunity, please apply with an up-to-date CV or get in touch directly for a confidential discussion.If this role isn't quite right, but you're exploring opportunities within Treasury, I'd be happy to connect and share market insight.

Supplier Tooling Governance Support Analyst Location: Peterborough (Fully Onsite) Contract: 6 months (Potential Extension) Hours: 37 Hours per Week Rate: £27.36 per hour (£202.46 per day) An Exciting Opportunity Within a Global Procurement Function We are currently recruiting for a Supplier Tooling Governance Support Analyst to support a busy Strategic Procurement & Planning team based in Peterborough. This role offers the opportunity to play a key part in the governance and management of supplier-held tooling across a global supply chain. Working closely with procurement teams, suppliers, and internal stakeholders, you will help ensure tooling records remain accurate, compliant, and audit-ready, while supporting wider business objectives around supply continuity, risk management, and operational excellence. This is an excellent opportunity for someone with a procurement, purchasing, operations, or governance background who enjoys working with data, processes, and stakeholder coordination. Key Responsibilities Tooling Governance & Operational Support Respond to day-to-day queries within the Supplier Tooling Management System (STMS) Validate, maintain, and update tooling records to ensure data accuracy Monitor supplier-held tooling information and proactively identify risks or discrepancies Support governance processes and compliance activities Process & Documentation Create, update, and maintain Standard Work Instructions (SWIs) Manage governance templates, process documentation, and reference materials Support continuous improvement initiatives and process alignment activities Supplier & Stakeholder Support Assist with supplier enquiries relating to tooling governance Support procurement teams with tooling ownership and compliance-related queries Coordinate activities across multiple teams to ensure timely delivery and issue resolution Governance & Audit Support Support governance reviews, meetings, and audit preparation activities Prepare data and supporting documentation for internal audits and compliance reviews Help maintain audit readiness and strong governance standards Skills & Experience Required Essential Previous purchasing, procurement, or supplier management experience Understanding of supplier tooling concepts and governance processes Strong Excel and data handling skills Excellent attention to detail and data accuracy Strong analytical and problem-solving abilities Ability to manage both administrative and technical responsibilities Desirable Experience using tooling management systems Experience working within audit, compliance, or governance-focused environments Experience supporting global stakeholders across multiple time zones Background in operations, programme coordination, or process management Personal Attributes Strong communication and stakeholder management skills Organised with excellent prioritisation abilities Proactive, accountable, and solution-focused Comfortable working in a fast-paced environment Collaborative team player with a customer-focused approach Why Apply? This role provides the opportunity to contribute to: Global tooling governance improvements Supplier capability development initiatives Audit readiness and compliance activities Process improvement and automation projects Cross-functional collaboration with international stakeholders If you're looking for a role where you can make a real impact through governance, process improvement, and supplier support, we'd love to hear from you.

Job Title: Technical Support Manager Location: Remote Working Duration: Permanent, open to both Full Time & PT applicants We are recruiting for an experienced Technical Support Manager to manage a small team of Oracle Support Analysts. The Support Manager will play a pivotal role in ensuring the efficient operation of the Technical Support Team, meeting SLAs and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team environment through coaching, mentoring and performance management. Conduct regular team meetings, one-on-one sessions and performance reviews. Support Desk Operations Ensure the Support Desk functions efficiently and achieves agreed SLAs. Monitor and report on Support Desk performance metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL best practices and standards. Develop and maintain a comprehensive knowledge base to support the team and end-users. Strategic Development and Continuous Improvement Identify opportunities for improvement in Service Desk operations and implement solutions. Develop and execute a Support Desk strategy aligned with organisational goals. Collaborate with stakeholders to ensure the Support Desk meets evolving business needs. Qualifications Bachelor s degree in IT, Business Administration, or related field (or equivalent experience). Proven experience in leading a Service Desk or IT support team. Strong knowledge of ITIL processes and certifications (e.g., ITIL Foundation) preferred. Experience with Oracle tools and systems is a plus. Excellent problem-solving and decision-making skills. Strong communication and interpersonal skills.

Business Central Systems Analyst Location: North West Employment type: Full Time Working Hours: Monday to Friday What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job you re starting a career with real support behind it.? 25 days annual leave plus bank holidays Option to buy up to 5 additional holidays Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP? and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more?! Life assurance cover? Long service recognition? Enhanced Maternity Pay Paid volunteering opportunities in your community? About the role We are seeking a Business Systems Analyst to support and improve the way Microsoft Dynamics 365 Business Central is used across a growing engineering services group. Ipsum is an acquisitive business, which means we often bring together entities with different systems, processes and ways of working. Some differences may be valid, but others may reflect historic local practice rather than the best approach for the wider group. This role will help us understand those differences, define the right future-state processes, and ensure Business Central changes are properly assessed before entering the development lifecycle. Working closely with the Functional Lead, Development team and business stakeholders, you will act as a key link between operational teams and technical delivery. You will help ensure that requests are clearly understood, properly governed, and aligned to group-wide processes wherever possible. Business Central underpins finance, project costing, procurement, operational reporting and wider business controls. You will play an important role in improving process consistency, change governance, user adoption and delivery quality across multiple entities. As a Business Central Systems Analyst you will Lead workshops with Finance, Commercial, Operational and other business teams to understand current processes, pain points and desired outcomes Map current-state and future-state processes across multiple entities, identifying where processes differ and why Work with stakeholders to define process ownership, data ownership, governance responsibilities and approval routes Assess whether change requests support the wider group operating model, or whether a local process should be aligned to standard group practice Translate business needs into clear, structured functional specifications and build-ready documentation Define expected outcomes, acceptance criteria, data impacts, reporting impacts, access requirements and control considerations Sense-check whether existing Business Central functionality can support a requirement before new development is considered Manage and maintain the Business Central enhancement backlog, ensuring requests are clearly categorised, prioritised and traceable Track requests through the full lifecycle, from initial submission through to release and adoption Coordinate testing activities and support user acceptance testing processes Visit offices and work directly with users to understand how processes operate in practice Support rollout of new or changed Business Central functionality, helping users understand what is changing and what they need to do Act as a key contact for Business Central change communication, helping stakeholders understand progress, timelines, risks and dependencies Maintain governance standards and support continuous improvement across ERP processes About you You will have strong business analysis and process mapping experience, with the ability to turn unclear or locally focused requests into structured, well-governed requirements. You are confident working with stakeholders across different departments and entities, and you can challenge requirements constructively when a request may not support the wider group operating model. You will be comfortable documenting how processes work today, defining how they should work in future, and identifying the ownership, data, reporting, access and control impacts of proposed changes. You do not need to be a developer, but you should be able to work effectively with technical teams and provide clear documentation that reduces ambiguity and rework. Experience with Microsoft Dynamics 365 Business Central, or another ERP system, would be highly beneficial. Experience in engineering services, utilities, construction, infrastructure, field service, or another project-based environment would also be advantageous. You will be structured, methodical and commercially aware, with strong communication skills and the confidence to work directly with users, including through workshops and site visits. You will also be comfortable supporting testing, rollout and user adoption activities as part of wider system change. Our commitment to Equal Opportunities We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. Next steps If you re interested in this opportunity, please apply or reach out to the Talent Team for more info!

Job Title: Product Owner Experience level: Consultancy Charge rate: 760 per day INSIDE Clearance required: SC Cleared Location: Remote with some occasional travel to workshops Key Responsibilities: Working directly with infrastructure users to understand their technical needs - scoping, refining and validating their requirements ahead of iterative delivery. Co-ordination of Discovery activities to establish solutions to user requirements, seeing through Alpha, Beta phases, into Live service. Ownership of your team's product backlog, in alignment with the wider programme plan, monthly objectives, platform workstreams, priorities and managed user expectations. Build strong relationships with user stakeholders and team members, including senior leadership, policy teams, and external partners. Managing user expectations and coaching them on best product practice Collaborative leadership within a cross-functional team, including Delivery Managers, Tech Leads, Business Analysts and Engineers, delivering functionality iteratively using Agile methodologies. Drive continuous improvement by supporting the release of functionality, analysing user feedback, overseeing quality assurance practices for the tribe. Conduct or support user research and analysis to identify pain points and implementing data-driven optimisations at suitable opportunities. Establish key performance indicators (KPIs) and track product performance to measure success and identify areas for improvement. Essential Skills and Experience: Proven experience as a Product Owner in a complex, regulated environment, preferably within the public sector. Experience working with Platform Infrastructure (AWS) components as product propositions and solutions. Proven experience managing user stakeholders in a milestone driven environment. Deep understanding of software product methodologies such as agile, DevOps, kanban, as well as design approaches such as user-centred design and GDS framework. Ability to influence and coach at all levels. Confidence in managing expectations and decision-making on prioritisation. Competency with Atlassian Jira and Confluence toolsets. Familiarity with addressing complex challenges and business needs through tailored approaches. Ability to communicate effectively with technical and non-technical audiences. Knowledge of government policies, regulations, and digital standards. Ability to work independently as well as part of a team. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Desk & Event Management Analyst 12 Month contract initially + Extensions Based: Onsite in Warrington Rate - £150 - £175 p/d via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Service Desk & Event Management Analyst's on a long term program of work. Key Responsibilities: * Act as the first point of contact for IT-related incidents and service requests (phone, email, ticketing system, chat). * Act as 2nd line of support for Desktop and Application issues escalated by 1st line of support * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, applications, printers, and network connectivity. * Provide remote and desk-side support, escalating to Level 3 support teams as required. * Log, track, and prioritize tickets in the ITSM tool, ensuring SLA adherence. * Deliver high-quality, customer-focused communication and technical guidance. * Perform user account administration (Active Directory, O365, VPN, email, etc.). * Document solutions and contribute to the knowledge base for continuous improvement. * Support shift coverage as part of a 10x5 or extended-hours support model if required. * Coordination and facilitation of Major Incident Communication including handover of Major Incidents to Manager Incident Manager to manage them through their life cycle till closure Key Skills & Experience: * Experience in IT service desk/end-user support roles (1st & 2nd line). * Strong knowledge of Windows/Mac OS, O365, and commonly used enterprise applications. * Analytical mindset for identifying patterns in incidents/events * Familiarity with ITSM tools (ServiceNow, Remedy, or similar). * Excellent problem-solving and customer service skills. Desirable skills/knowledge/experience: * ITIL Foundation certification This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Senior Market Risk Analyst Central London Fully Office-Based £40,000 per annum The Opportunity We are seeking a motivated and analytical Senior Market Risk Analyst to join a dynamic Middle Office team based in Central London. This role offers an excellent opportunity for a candidate with strong market risk reporting experience and advanced Excel skills to support the production, analysis and enhancement of market risk management information and reporting across a wholesale banking environment. Working closely with senior stakeholders and Head Office teams, you will play a key role in ensuring the delivery of accurate market risk reporting, supporting business decision-making, and driving continuous improvement and automation initiatives. Key Responsibilities Consolidate data from multiple systems and platforms to produce accurate market risk reporting. Prepare and deliver timely market risk reports, metrics and management information. Ensure the production of accurate, error-free MI for senior stakeholders. Analyse market risk reporting outputs and provide commentary on trends, observations, gaps and mitigation actions. Support business decision-making and change initiatives through risk analysis and reporting. Liaise with Head Office teams and internal stakeholders to satisfy compliance and reporting requirements. Identify opportunities for process improvement, efficiency gains and reporting automation. Investigate reporting anomalies and escalate issues where appropriate. Contribute to the development and maintenance of departmental procedures and technical documentation. Support ad-hoc projects and analytical tasks as required by the Head of Middle Office. Skills & Experience Required Degree or postgraduate qualification in a numerate discipline such as Finance, Economics, Mathematics, Statistics, Engineering or a related field. Previous experience within Market Risk, Treasury, Risk Reporting, Middle Office or a similar analytical function. Strong understanding of market risk concepts including: Money Markets Foreign Exchange (FX) Bonds Derivatives Liquidity Risk Advanced Microsoft Excel skills, including: Complex formulas Pivot Tables Data analysis Macros VBA Strong analytical and problem-solving capabilities. Excellent attention to detail and commitment to data accuracy. Strong communication skills with the ability to engage effectively with senior stakeholders. Personal Attributes Methodical and organised approach to planning and prioritisation. Self-motivated, proactive and able to work independently. Strong sense of ownership and accountability. Able to manage multiple priorities and meet deadlines in a fast-paced environment. Continuous improvement mindset with a focus on enhancing reporting and processes. Key Stakeholder Relationships You will work closely with teams across: Middle Office Risk Treasury Settlements Investments Compliance IT Internal Audit Senior Management Head Office Functions Package £40,000 per annum Central London location Fully office-based working environment Opportunity to develop expertise within a specialist Market Risk and Middle Office function If you have strong analytical skills, advanced Excel expertise, and a keen interest in market risk, we'd be delighted to hear from you.