Quality Assurance Officer

Quality Assurance Officer

£33,000 a year

Stoke-on-Trent

Hours per week 35

Contract type Temporary - 6 months

As a Quality Assurance Officer, you'll play a vital role in ensuring our client's support & wellbeing services across the Group meet regulatory expectations, internal quality standards, and sector best practices. Working across their homelessness, domestic abuse, and home support brands, you'll monitor and enhance the quality of support services provided to a wide range of customers, ensuring safety, compliance, and continuous improvement across all services.

Job requirements:

• Work with the Group's brands to provide assurance that performance complies with regulatory standards.
• Undertake regular quality audits, service reviews, and thematic checks across their support and wellbeing services.
• Coordinate, collate, and present KPI's, outcomes, and feedback to identify trends, measure effectiveness, and inform decision-making across operational teams.
• Collaborate with managers and front-line staff to identify areas for improvement, develop and monitor action plans, and embed person-centred, best-practice approaches.
• Deliver learning sessions and briefings to strengthen understanding and consistent application of quality frameworks.
• Take ownership of timelines and priorities across multiple services, managing workloads independently while supporting colleagues to meet review deadlines.

What they're looking for:

• Experience in quality, compliance, or similar operational roles within housing, homelessness, domestic abuse, or other support settings.
• Strong understanding of safeguarding principles, support planning, risk management, health & safety, and incident reporting.
• Excellent verbal and written communication skills, with the ability to build relationships across teams and management levels.
• Strong auditing, data analysis, and reporting abilities,
• Advanced understanding of ICT, including Microsoft Office and CRMs.
• Confidence in working safely with sensitive information and understanding data protection.
• Must be prepared to travel to schemes where and when necessary.

Help them to make sure everyone in their region has access to a happy home. APPLY NOW!

They'll be interviewing for this role as they go, so they may close the vacancy early if they find the right candidate.