Operational Planning and Performance Manager

Operational Planning & Performance Manager

Are you passionate about turning data into actionable insights that drive strategic decisions? Do you thrive in a role where innovation meets operational excellence? If so, this is an exciting opportunity for you!

About the Role

As the Operational Planning & Performance Manager, you'll be at the heart of shaping how to deliver exceptional service.

You'll lead the development of a robust resource planning framework, ensuring they stay ahead of demand while maintaining a member-first vision. This is a role for someone who loves solving complex problems, influencing senior stakeholders, and driving meaningful change.

What You'll Do

• Lead Reporting & Forecasting: Create insightful operational reports and forecasts that inform strategic decisions and capacity planning.
• Deliver Insight & Challenge: Provide evidence-based insights and constructive challenge to senior leaders, shaping priorities and performance.
• Innovate & Problem Solve: Develop practical solutions even in data-scarce environments, improving processes and data integrity.
• Governance & Forums: Establish planning forums and governance routines to embed insights into everyday decision-making.

What We're Looking For

• Advanced skills in data analysis, forecasting, and strategic planning.
• Ability to influence senior stakeholders and challenge constructively.
• Strong understanding of operating models, capacity planning, and performance management.
• Proven experience in reporting, forecasting, and performance insight within a complex service environment.

This is an opportunity for a dynamic leader who can turn data into actionable insights, build robust forecasting models, and drive a cultural shift towards proactive decision-making.

Why Join?

Enjoy excellent benefits and a competitive salary while working in a hybrid environment that offers flexibility and balance. Be part of a forward-thinking team where your insights will directly shape strategy and deliver measurable impact.

Ready to make an impact? Apply today and help shape the future of operational planning and performance.