Operations Director

A fast-growing transport business is looking for an Operations Director to lead their freight network. This isn't a traditional transport role, it's optimising a nationwide platform, improving haulier performance, and scaling data-led logistics operations.

This business is at the forefront of optimising supply chains for retailers of all shapes and sizes. They maximise transport, optimise capacity, and provide end-to-end visibility - reducing capital spend, cutting empty miles, and improving delivery performance.

• Lead all operational delivery across planning, customer service, onboarding, and transition activities.
• Set the operational strategy and drive performance in line with commercial goals.
• Build and optimise a digital freight network that improves service, reduces cost, and cuts empty miles.
• Oversee onboarding of new customers and hauliers into the platform, ensuring seamless integration.
• Improve processes, systems and customer experience through data, tech, and continuous improvement.
• Work closely with senior stakeholders to support major accounts and large-scale transformation projects.
• Lead, coach and develop high-performing operational teams with strong succession planning.
• Analyse performance, identify risks, and drive innovation to keep the business market-leading.

• You thrive in fast-moving environments and enjoy solving problems at pace.
• Experienced in transport, operations or logistics with a strong grasp of technology and digital platforms.
• A strategic operator who can set direction while staying hands-on when needed.
• Confident influencing stakeholders and leading cross-functional teams.
• Passionate about improving service levels, scalability, and customer experience.

• Transport operations
• Operational strategy
• Tech platforms
• Process improvement
• Team leadership
• Planning
• CRM
• Negotiation
• Stakeholder management
• Project delivery

• Salary up to 100k
• 15% bonus
• 33 days holiday
• Private medical cover
• Pension scheme
• Retail discounts & wellbeing benefits

BH34993