Head of HR Operations Salary £47,061 - £53,649 per annum We have an exciting opportunity for a Head of HR Operations to join the HR team. Reporting to the Head of Business Support, the successful applicant will lead our people function, ensuring provision of comprehensive, high-quality HR services to managers and staff. They will contributes to the development of RA's people management strategies and is accountable for delivery of efficient HR services to support the museum's aims and objectives. The successful candidate must be able to work flexibly, be highly organised and self-motivated with a proven ability to work to tight deadlines. They must be an effective and professional communicator, able to engage with stakeholders and build relationships at all levels across the organisation. Hours Working 36 hours per week, 5 days per week. The role will be hybrid with some attendance required in the office. Part-time or compressed work patterns will be considered. The Royal Armouries is the United Kingdom's national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire. Benefits: Access to the discounted bicycles via Bike2Work scheme Access to free EAP services via the (Employee Assistance Program) 27.5 days holiday plus Bank Holidays Generous company sick pay scheme Generous family friendly leave Access to discounted staff car parking 25% off staff shop 10% off food in on-site café (generous discounts on set meals, and reduce cost hot drinks) Pension scheme max employer contribution is 9% Access to free on-line learning Season ticket loan M-Card The Royal Armouries is the United Kingdom's national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire. A Police Check/ Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment. Please note that all job offers are subject to the receipt of satisfactory references, DBS/Police checks and right to work documentation. If you do not hear from us within 14 days of the application closing date, please assume you have been unsuccessful. We however will endeavour to respond to all applications. Please note we reserve the right to close vacancies earlier that the closing date listed on the advertisement if necessary.
Jun 13, 2026
Full time
Head of HR Operations Salary £47,061 - £53,649 per annum We have an exciting opportunity for a Head of HR Operations to join the HR team. Reporting to the Head of Business Support, the successful applicant will lead our people function, ensuring provision of comprehensive, high-quality HR services to managers and staff. They will contributes to the development of RA's people management strategies and is accountable for delivery of efficient HR services to support the museum's aims and objectives. The successful candidate must be able to work flexibly, be highly organised and self-motivated with a proven ability to work to tight deadlines. They must be an effective and professional communicator, able to engage with stakeholders and build relationships at all levels across the organisation. Hours Working 36 hours per week, 5 days per week. The role will be hybrid with some attendance required in the office. Part-time or compressed work patterns will be considered. The Royal Armouries is the United Kingdom's national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire. Benefits: Access to the discounted bicycles via Bike2Work scheme Access to free EAP services via the (Employee Assistance Program) 27.5 days holiday plus Bank Holidays Generous company sick pay scheme Generous family friendly leave Access to discounted staff car parking 25% off staff shop 10% off food in on-site café (generous discounts on set meals, and reduce cost hot drinks) Pension scheme max employer contribution is 9% Access to free on-line learning Season ticket loan M-Card The Royal Armouries is the United Kingdom's national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire. A Police Check/ Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment. Please note that all job offers are subject to the receipt of satisfactory references, DBS/Police checks and right to work documentation. If you do not hear from us within 14 days of the application closing date, please assume you have been unsuccessful. We however will endeavour to respond to all applications. Please note we reserve the right to close vacancies earlier that the closing date listed on the advertisement if necessary.
Senior Management Accountant - Bolton - £60,000 3days per week in the office hybrid working Your new company A fast-growing, multinational retailer headquartered in Bolton is seeking a Senior Management Accountant to join its high-performing finance team. With a substantial global footprint and ambitious expansion plans, the business is experiencing sustained rapid growth making this a compelling opportunity to join at a pivotal and exciting stage of its journey. Your new role You'll take ownership of the month-end balance sheet, ensuring all reconciliations are completed accurately and on time, with balances fully understood and controlled. Your role will also involve delivering insightful variance and trend analysis by site, posting key journals including accruals, prepayments, and accrued and deferred income. Working closely with the commercial finance team, you'll provide high-quality information and performance analysis to support informed decision-making at a local level. In addition, you'll lead and develop a team of trainee accountants, coaching them to strengthen their technical skills and progress confidently in their roles. What you'll need to succeed Qualified Accountant or QBE. Alongside this you will be a good team player and work with stakeholders of different levels. You will be a good team player and work with stakeholders of different levels. This role is ideal for a first-time mover from practice as current senior manager within the firm are practice trained themselves. Experience of managing a small team is preferable alongside experience of working with retail clients. What you'll get in return Other perks include: £60,000 Competitive Annual Leave, Work Anniversary Awards, Employee Discounts, Free Parking , Onsite Cafe, Employee Assistance Programme, Life Assurance, Learning & Development, Our People, Free Eye Test, Progression & Career Opportunities, Compassionate Leave What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 13, 2026
Full time
Senior Management Accountant - Bolton - £60,000 3days per week in the office hybrid working Your new company A fast-growing, multinational retailer headquartered in Bolton is seeking a Senior Management Accountant to join its high-performing finance team. With a substantial global footprint and ambitious expansion plans, the business is experiencing sustained rapid growth making this a compelling opportunity to join at a pivotal and exciting stage of its journey. Your new role You'll take ownership of the month-end balance sheet, ensuring all reconciliations are completed accurately and on time, with balances fully understood and controlled. Your role will also involve delivering insightful variance and trend analysis by site, posting key journals including accruals, prepayments, and accrued and deferred income. Working closely with the commercial finance team, you'll provide high-quality information and performance analysis to support informed decision-making at a local level. In addition, you'll lead and develop a team of trainee accountants, coaching them to strengthen their technical skills and progress confidently in their roles. What you'll need to succeed Qualified Accountant or QBE. Alongside this you will be a good team player and work with stakeholders of different levels. You will be a good team player and work with stakeholders of different levels. This role is ideal for a first-time mover from practice as current senior manager within the firm are practice trained themselves. Experience of managing a small team is preferable alongside experience of working with retail clients. What you'll get in return Other perks include: £60,000 Competitive Annual Leave, Work Anniversary Awards, Employee Discounts, Free Parking , Onsite Cafe, Employee Assistance Programme, Life Assurance, Learning & Development, Our People, Free Eye Test, Progression & Career Opportunities, Compassionate Leave What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Catering Assistant Location: St Giles View Part-time and full-time contracts avaliable £12.85 per hour An additional 10% paid for weekend shifts as a premium uplift Alternate weekends off Paid breaks and free meal provided No later finishes (7PM LATEST!) Free parking Uniform provided The Brendoncare Foundation are delighted to be looking for part-time and full-time Catering Assistants to join our team at our 60 bed care home. Brendoncare St Giles View is a modern development in our home city of Winchester, which provides 60 purpose built en-suite residential, nursing and dementia bedrooms. Leisure facilities include a café/restaurant, hair and beauty salon and community spaces. This home has landscaped gardens and enjoys stunning views of the South Downs. By working alongside the Chef Manager and second chef you will assist in producing a varied, nutritionally balanced, tasty and an appetising menu to satisfy all dietary needs and preferences of the residents prepared in a safe, hygienic and an efficient catering area. The role includes: Meal prep Assisting with the preparation of meals for breakfast, lunch, dinner and snacks Stock rotation Maintaining kitchen cleanliness Ensure COSHH standards are exceeded HACCP record completion A full role profile is available on request. Priority will be given to applicants with experience of working in a Care Home setting or experience of catering for older/vulnerable adults with an understanding of their dietary and nutritional needs In Return, we can offer you: Meals provided while on duty in our care homes Free initial DBS check Free parking (subject to availability) An Employee Assistance Programme offering 24 hour support for staff and their immediate family members Blue Light Card EarlyPay Minimum of 5.6 weeks holiday including bank holidays Enhanced annual leave after five years to reward long service and dedication Extensive training and continual personal development Who are Brendoncare? Brendoncare is a charity which provides a range of connected services for people in later life including care homes, extra care housing, community support services and clubs across the South of England. We are people-driven, focusing on empowerment, inclusivity and understanding. We aim to ensure that whoever comes into the Brendoncare environment - whether as a member, resident, volunteer or colleague - they are able to live their life to the fullest potential. Our values reflect who we are - together we are kind, dedicated, forward thinking and empowering. We need people who really want to make a difference to the lives of people in later life to join us. In return, we will support you to grow and flourish as you are welcomed to the Brendoncare team. Safeguarding is a core priority for us. All successful candidates will be required to undergo an enhanced Disclosure and Barring Service (DBS) check as part of our commitment to ensuring a safe and secure environment for everyone. Please note: We are running a dynamic recruitment process and may begin interviewing suitable candidates before the closing date. We encourage early applications to ensure consideration.
Jun 12, 2026
Full time
Catering Assistant Location: St Giles View Part-time and full-time contracts avaliable £12.85 per hour An additional 10% paid for weekend shifts as a premium uplift Alternate weekends off Paid breaks and free meal provided No later finishes (7PM LATEST!) Free parking Uniform provided The Brendoncare Foundation are delighted to be looking for part-time and full-time Catering Assistants to join our team at our 60 bed care home. Brendoncare St Giles View is a modern development in our home city of Winchester, which provides 60 purpose built en-suite residential, nursing and dementia bedrooms. Leisure facilities include a café/restaurant, hair and beauty salon and community spaces. This home has landscaped gardens and enjoys stunning views of the South Downs. By working alongside the Chef Manager and second chef you will assist in producing a varied, nutritionally balanced, tasty and an appetising menu to satisfy all dietary needs and preferences of the residents prepared in a safe, hygienic and an efficient catering area. The role includes: Meal prep Assisting with the preparation of meals for breakfast, lunch, dinner and snacks Stock rotation Maintaining kitchen cleanliness Ensure COSHH standards are exceeded HACCP record completion A full role profile is available on request. Priority will be given to applicants with experience of working in a Care Home setting or experience of catering for older/vulnerable adults with an understanding of their dietary and nutritional needs In Return, we can offer you: Meals provided while on duty in our care homes Free initial DBS check Free parking (subject to availability) An Employee Assistance Programme offering 24 hour support for staff and their immediate family members Blue Light Card EarlyPay Minimum of 5.6 weeks holiday including bank holidays Enhanced annual leave after five years to reward long service and dedication Extensive training and continual personal development Who are Brendoncare? Brendoncare is a charity which provides a range of connected services for people in later life including care homes, extra care housing, community support services and clubs across the South of England. We are people-driven, focusing on empowerment, inclusivity and understanding. We aim to ensure that whoever comes into the Brendoncare environment - whether as a member, resident, volunteer or colleague - they are able to live their life to the fullest potential. Our values reflect who we are - together we are kind, dedicated, forward thinking and empowering. We need people who really want to make a difference to the lives of people in later life to join us. In return, we will support you to grow and flourish as you are welcomed to the Brendoncare team. Safeguarding is a core priority for us. All successful candidates will be required to undergo an enhanced Disclosure and Barring Service (DBS) check as part of our commitment to ensuring a safe and secure environment for everyone. Please note: We are running a dynamic recruitment process and may begin interviewing suitable candidates before the closing date. We encourage early applications to ensure consideration.
BDS Recruitment are currently recruiting for an Administrator to work within a Retirement Housing Scheme based in the Brighton Area. 25 hours per week Monday- Friday 15.09 per hour Temporary to permanent opportunity You will be based within a beautiful service providing 38, one and two bed apartments, there are a range of onsite facilities to include, an attractive gardens, a lounge, hair salon, community cafe, and a cinema. There is also a restaurant serving hot and cold dishes each day. You will work with the Scheme Manager to help with administrative tasks within the scheme. Main duties include Helping complete health and safety checks Supporting with welfare checks Writing up reports Logging any relevant paperwork Arranging social activities and events Answering any correspondence from 3rd parties and residents An enhanced DBS would be required for this role Apply now for immediate consideration!
Jun 12, 2026
Full time
BDS Recruitment are currently recruiting for an Administrator to work within a Retirement Housing Scheme based in the Brighton Area. 25 hours per week Monday- Friday 15.09 per hour Temporary to permanent opportunity You will be based within a beautiful service providing 38, one and two bed apartments, there are a range of onsite facilities to include, an attractive gardens, a lounge, hair salon, community cafe, and a cinema. There is also a restaurant serving hot and cold dishes each day. You will work with the Scheme Manager to help with administrative tasks within the scheme. Main duties include Helping complete health and safety checks Supporting with welfare checks Writing up reports Logging any relevant paperwork Arranging social activities and events Answering any correspondence from 3rd parties and residents An enhanced DBS would be required for this role Apply now for immediate consideration!
What is the job? What if your next Sous Chef job came with free films, the buzz of a cinema environment and no split shifts or midnight finishes? You could be our new Sous Chef at Picturehouse Central cinema, helping the Kitchen Manager create unforgettable experiences for our customers through the food from one of the multiple outlets onsite whether that is the restaurant, bar, cafe or at an event. It s not your stereotypical kitchen job but it s no less rewarding and you get a great work-life balance, whilst gaining extra responsibility supporting the Kitchen Manager with leading a small team! What do you get? Base salary of £30,000 - £35,000 + annual discretionary bonus Working schedule: 40 hours per week & 2-3 weekends per month Shifts: You will never do a split shift! The shifts that you will do are 9am to 5pm or 2pm to 10pm. Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card! Picturehouse offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more! What will you be doing? You will be supporting the Kitchen Manager in the running of the kitchen and all food operations in the multiple outlets on site such as, the restaurant, cafe, bar and events that happen onsite. You will run the kitchen and manage the team whilst the Kitchen Manager is not on shift, ensuring that their high standards are continued to be met, and our customers receive high quality food. You will support the Kitchen Manager in helping keep the kitchen running to a high operational standard, contributing to stock takes, stock rotation, supplier ordering, health & safety and managing rotas. About you You have experience supporting a management team with the smooth running of a kitchen environment. You have excellent quality standards and can coach others to reach these to ensure customers receive the highest level of service. You have strong knowledge and practices in food hygiene standards and lead by example. You have strong experience of supporting the operational aspects of a kitchen from ordering produce, stock taking, health & safety and any other tasks as request by the Kitchen Manager or General Manager. You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire . Who are Picturehouse? Working at Picturehouse just a whole load of Cinema s, right? Wrong! Picturehouse Cinemas is so much more than screens and popcorn! As part of the Regal Cineworld Group, we are cinemas in the heart of neighbourhoods, ingraining ourselves within local communities as social hubs; dedicated to ' sharing joy through extraordinary experiences '. Each of our architecturally unique venues are places to eat, meet and relax, supplemented with a wide variety of productions ranging from live streamed Opera through to immersive showings of the big blockbusters, plus the best of cinema from around the world and more. With an office in central London and cinemas countrywide we have a variety of roles that see our people working on either a hybrid or field based/remote basis. One thing we pride ourselves on at the Regal Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow.
Jun 12, 2026
Full time
What is the job? What if your next Sous Chef job came with free films, the buzz of a cinema environment and no split shifts or midnight finishes? You could be our new Sous Chef at Picturehouse Central cinema, helping the Kitchen Manager create unforgettable experiences for our customers through the food from one of the multiple outlets onsite whether that is the restaurant, bar, cafe or at an event. It s not your stereotypical kitchen job but it s no less rewarding and you get a great work-life balance, whilst gaining extra responsibility supporting the Kitchen Manager with leading a small team! What do you get? Base salary of £30,000 - £35,000 + annual discretionary bonus Working schedule: 40 hours per week & 2-3 weekends per month Shifts: You will never do a split shift! The shifts that you will do are 9am to 5pm or 2pm to 10pm. Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card! Picturehouse offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more! What will you be doing? You will be supporting the Kitchen Manager in the running of the kitchen and all food operations in the multiple outlets on site such as, the restaurant, cafe, bar and events that happen onsite. You will run the kitchen and manage the team whilst the Kitchen Manager is not on shift, ensuring that their high standards are continued to be met, and our customers receive high quality food. You will support the Kitchen Manager in helping keep the kitchen running to a high operational standard, contributing to stock takes, stock rotation, supplier ordering, health & safety and managing rotas. About you You have experience supporting a management team with the smooth running of a kitchen environment. You have excellent quality standards and can coach others to reach these to ensure customers receive the highest level of service. You have strong knowledge and practices in food hygiene standards and lead by example. You have strong experience of supporting the operational aspects of a kitchen from ordering produce, stock taking, health & safety and any other tasks as request by the Kitchen Manager or General Manager. You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire . Who are Picturehouse? Working at Picturehouse just a whole load of Cinema s, right? Wrong! Picturehouse Cinemas is so much more than screens and popcorn! As part of the Regal Cineworld Group, we are cinemas in the heart of neighbourhoods, ingraining ourselves within local communities as social hubs; dedicated to ' sharing joy through extraordinary experiences '. Each of our architecturally unique venues are places to eat, meet and relax, supplemented with a wide variety of productions ranging from live streamed Opera through to immersive showings of the big blockbusters, plus the best of cinema from around the world and more. With an office in central London and cinemas countrywide we have a variety of roles that see our people working on either a hybrid or field based/remote basis. One thing we pride ourselves on at the Regal Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow.
Café Manager required for a busy Café, located in the Bishops Stortford area. Would you like to be part of a café team with evenings off? Then this could be the ideal job for you! My client seeks a Café Manager , and some details on the role: This café is open 7 days a week and operates between the hours of 08.30hr and 16.30hr daily. The café provides food and beverages, offering breakfast / brunch and other cooked meals throughout the day, using locally sourced suppliers for bakery, food and drink. You will have a passion and enthusiasm in your work. You will be a hands on manager and team player, leading from the front with good front of house skills, but equally you will be happy to step in to the kitchen if the need arises. This role is open to candidates who feel they would be able to undertake and take on board the duties of this role, and you may not necessarily have had hospitality experience in the past, but willing to get involved. Skills and knowledge, to include adhering and ensuring standards are met: supervisor / management, team development, health and safety / cost control / standards set / food hygiene / statutory guidelines. Opening and closing of the café. You will be working full time - to 40 hours a week This role will require that you work weekends (both a Saturday and a Sunday) as these days are the busiest times, with days off in the week. The salary for this Café Manager is given as up to £36,000 / per annum / for the 40 hour contract. Other compnay benefits available. For more information please apply. Please send an up to date copy of your Curriculum Vitae. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However, for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK.
Jun 12, 2026
Full time
Café Manager required for a busy Café, located in the Bishops Stortford area. Would you like to be part of a café team with evenings off? Then this could be the ideal job for you! My client seeks a Café Manager , and some details on the role: This café is open 7 days a week and operates between the hours of 08.30hr and 16.30hr daily. The café provides food and beverages, offering breakfast / brunch and other cooked meals throughout the day, using locally sourced suppliers for bakery, food and drink. You will have a passion and enthusiasm in your work. You will be a hands on manager and team player, leading from the front with good front of house skills, but equally you will be happy to step in to the kitchen if the need arises. This role is open to candidates who feel they would be able to undertake and take on board the duties of this role, and you may not necessarily have had hospitality experience in the past, but willing to get involved. Skills and knowledge, to include adhering and ensuring standards are met: supervisor / management, team development, health and safety / cost control / standards set / food hygiene / statutory guidelines. Opening and closing of the café. You will be working full time - to 40 hours a week This role will require that you work weekends (both a Saturday and a Sunday) as these days are the busiest times, with days off in the week. The salary for this Café Manager is given as up to £36,000 / per annum / for the 40 hour contract. Other compnay benefits available. For more information please apply. Please send an up to date copy of your Curriculum Vitae. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However, for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK.
D365 Functional Consultant Location: London (Hybrid: 1-2 days a month ideally in the office) Salary: £57,500 - £60,000 per annum Vacancy Type: Fixed Term (36 hours per week) Closing Date: 28th of June 2026 Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll be part of a collaborative organisation where digital and technology play a key role in improving how teams work and how audiences engage. We focus on practical, user-centred solutions that make a real difference to day-to-day operations. Why This Role Matters This role is key to keeping IWM s core CRM and membership systems reliable, efficient and fit for purpose. As a D365 Functional Consultant, you ll ensure the platform supports critical services, improves data quality and reduces manual work across the organisation. Your work will directly improve how teams operate and how services are delivered, ensuring systems are secure, accessible and aligned to organisational priorities. What You ll Be Doing Configure and improve Dynamics 365 Customer Engagement to support business needs Work with stakeholders to understand requirements and translate them into practical system solutions Design and deliver user-friendly, scalable configurations using out-of-the-box functionality where possible Build and maintain workflows, automations and integrations Support the full delivery lifecycle, including testing, deployment and ongoing system support Monitor system performance and carry out proactive maintenance to prevent issues Work closely with developers, partners and the Product Manager to deliver prioritised improvements Support user adoption through clear communication, documentation and training input Ensure systems meet data protection, accessibility and compliance standards What We re Looking For We d love to hear from you if you have: Hands-on experience configuring and administering Dynamics 365 Customer Engagement Experience building workflows and automations (e.g. Power Automate) Strong skills in gathering requirements and translating them into system solutions Understanding of the system lifecycle (design, testing, deployment and support) Ability to diagnose and resolve system issues using a structured approach Experience working in Agile or similar delivery environments Strong communication skills, including explaining technical concepts to non-technical users A practical, user-focused mindset with a focus on continuous improvement Desirable: experience with Power BI, integrations/APIs, Azure DevOps, or working with third-party vendors. How You ll Work You ll work closely with the Product Manager, developers and business stakeholders across the organisation. This is a highly collaborative role where you ll balance technical delivery with user needs, helping teams get the most out of the platform while supporting ongoing change and improvement. What Success Looks Like (First 6 12 Months) Build strong working relationships with key stakeholders and system users Independently deliver configuration changes and improvements to D365 Improve system performance, usability and data quality Own areas of the platform and act as a trusted subject matter expert Support successful delivery of projects, releases and system updates Increase user confidence and adoption through reliable, well-designed solutions The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you ll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life s milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museums, please click apply to be redirected to their website to complete your application.
Jun 12, 2026
Full time
D365 Functional Consultant Location: London (Hybrid: 1-2 days a month ideally in the office) Salary: £57,500 - £60,000 per annum Vacancy Type: Fixed Term (36 hours per week) Closing Date: 28th of June 2026 Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll be part of a collaborative organisation where digital and technology play a key role in improving how teams work and how audiences engage. We focus on practical, user-centred solutions that make a real difference to day-to-day operations. Why This Role Matters This role is key to keeping IWM s core CRM and membership systems reliable, efficient and fit for purpose. As a D365 Functional Consultant, you ll ensure the platform supports critical services, improves data quality and reduces manual work across the organisation. Your work will directly improve how teams operate and how services are delivered, ensuring systems are secure, accessible and aligned to organisational priorities. What You ll Be Doing Configure and improve Dynamics 365 Customer Engagement to support business needs Work with stakeholders to understand requirements and translate them into practical system solutions Design and deliver user-friendly, scalable configurations using out-of-the-box functionality where possible Build and maintain workflows, automations and integrations Support the full delivery lifecycle, including testing, deployment and ongoing system support Monitor system performance and carry out proactive maintenance to prevent issues Work closely with developers, partners and the Product Manager to deliver prioritised improvements Support user adoption through clear communication, documentation and training input Ensure systems meet data protection, accessibility and compliance standards What We re Looking For We d love to hear from you if you have: Hands-on experience configuring and administering Dynamics 365 Customer Engagement Experience building workflows and automations (e.g. Power Automate) Strong skills in gathering requirements and translating them into system solutions Understanding of the system lifecycle (design, testing, deployment and support) Ability to diagnose and resolve system issues using a structured approach Experience working in Agile or similar delivery environments Strong communication skills, including explaining technical concepts to non-technical users A practical, user-focused mindset with a focus on continuous improvement Desirable: experience with Power BI, integrations/APIs, Azure DevOps, or working with third-party vendors. How You ll Work You ll work closely with the Product Manager, developers and business stakeholders across the organisation. This is a highly collaborative role where you ll balance technical delivery with user needs, helping teams get the most out of the platform while supporting ongoing change and improvement. What Success Looks Like (First 6 12 Months) Build strong working relationships with key stakeholders and system users Independently deliver configuration changes and improvements to D365 Improve system performance, usability and data quality Own areas of the platform and act as a trusted subject matter expert Support successful delivery of projects, releases and system updates Increase user confidence and adoption through reliable, well-designed solutions The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you ll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life s milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museums, please click apply to be redirected to their website to complete your application.
Job Title: Café and Catering Manager Location: House of Books & Friends - 81 King Street Manchester M2 4AH Hours: Full Time - Permanent Salary: £30k About House of Books & Friends House of Books & Friends is more than a bookshop and café, we are a vibrant Community Interest Company in the heart of Manchester city centre, our mission is to address loneliness and social isolation. We bring people together through books, conversation, great coffee, and memorable events. From carefully curated shelves and cosy reading corners to bustling Afternoon Teas and community gatherings, we create a welcoming and inclusive space. We are now looking for an experienced, energetic Café and Catering Manager to lead our café operations and play a key role in our continued growth. The Role As Café and Catering Manager, you will lead on the daily running of our busy café while working closely with our bookshop and events teams. This is a hands-on, shop-floor-based role where leadership, creativity and commercial awareness are equally important. Key Responsibilities Operations • Oversee all café activities including food & beverage preparation, service, and cleanliness • Manage stock levels, ordering, supplier sourcing, and negotiations • Maintain and enforce health & safety standards and ensure compliance with legislation • Keep all paperwork up to date and aligned with regulations • Develop innovative, costed ideas to broaden services and product offerings • Key holding duties (opening and closing) • Support shop floor operations across both the bookshop and café, including serving and phone enquiries Events • Organise and deliver our popular Afternoon Tea events, generating and implementing new ideas with minimal direction • Collaborate with the events team to deliver high-quality room hire and catered events • Create clear systems and procedures to enable smooth event delivery • Further develop catering options from standardised to bespoke packages for a range of budgets • Undertake hosting duties where required Customer Experience • Create a warm, welcoming atmosphere with exceptional service • Manage enquiries, feedback, and complaints professionally and efficiently Team Leadership • Train, supervise, and motivate café staff, future line management responsibility. • Foster a positive, collaborative working environment Financial Management • Manage budgets, revenue, expenses, and profitability • Implement cost controls without compromising quality • Analyse sales data, identify trends and key seasonal opportunities • Develop strategies to increase revenue and meet targets Menu Development & Marketing • Collaborate on menu updates ensuring consistent quality • Adapt offerings based on seasonality, dietary needs, and customer preferences • Support promotional campaigns and monitor competitor activity • Create and implement creative and new revenue streams for the cafe About You • Proven experience (at least 2+ years) as a shop floor-based Café/Catering Manager (or similar hospitality leadership role) - only people with this experience will be considered for the role. • Strong knowledge of café operations, food safety, and customer service • Experience training and managing a team • Confident using POS systems and standard office software • Flexible to work weekends and holidays as required • A genuine interest in books and the literary world What We Offer • £30,000 salary • Holiday entitlement • Pension scheme • Staff discount • Health cash plan • A book on your birthday • One paid "Reading Day" per year to catch up on your reading If you bring energy, enthusiasm, and a love of people - and want to be part of a growing organisation that makes a real difference in the community - we would love to hear from you. To apply: Please submit your CV along with a cover letter explaining why you are the perfect fit for the Café and Catering Manager role.
Jun 12, 2026
Full time
Job Title: Café and Catering Manager Location: House of Books & Friends - 81 King Street Manchester M2 4AH Hours: Full Time - Permanent Salary: £30k About House of Books & Friends House of Books & Friends is more than a bookshop and café, we are a vibrant Community Interest Company in the heart of Manchester city centre, our mission is to address loneliness and social isolation. We bring people together through books, conversation, great coffee, and memorable events. From carefully curated shelves and cosy reading corners to bustling Afternoon Teas and community gatherings, we create a welcoming and inclusive space. We are now looking for an experienced, energetic Café and Catering Manager to lead our café operations and play a key role in our continued growth. The Role As Café and Catering Manager, you will lead on the daily running of our busy café while working closely with our bookshop and events teams. This is a hands-on, shop-floor-based role where leadership, creativity and commercial awareness are equally important. Key Responsibilities Operations • Oversee all café activities including food & beverage preparation, service, and cleanliness • Manage stock levels, ordering, supplier sourcing, and negotiations • Maintain and enforce health & safety standards and ensure compliance with legislation • Keep all paperwork up to date and aligned with regulations • Develop innovative, costed ideas to broaden services and product offerings • Key holding duties (opening and closing) • Support shop floor operations across both the bookshop and café, including serving and phone enquiries Events • Organise and deliver our popular Afternoon Tea events, generating and implementing new ideas with minimal direction • Collaborate with the events team to deliver high-quality room hire and catered events • Create clear systems and procedures to enable smooth event delivery • Further develop catering options from standardised to bespoke packages for a range of budgets • Undertake hosting duties where required Customer Experience • Create a warm, welcoming atmosphere with exceptional service • Manage enquiries, feedback, and complaints professionally and efficiently Team Leadership • Train, supervise, and motivate café staff, future line management responsibility. • Foster a positive, collaborative working environment Financial Management • Manage budgets, revenue, expenses, and profitability • Implement cost controls without compromising quality • Analyse sales data, identify trends and key seasonal opportunities • Develop strategies to increase revenue and meet targets Menu Development & Marketing • Collaborate on menu updates ensuring consistent quality • Adapt offerings based on seasonality, dietary needs, and customer preferences • Support promotional campaigns and monitor competitor activity • Create and implement creative and new revenue streams for the cafe About You • Proven experience (at least 2+ years) as a shop floor-based Café/Catering Manager (or similar hospitality leadership role) - only people with this experience will be considered for the role. • Strong knowledge of café operations, food safety, and customer service • Experience training and managing a team • Confident using POS systems and standard office software • Flexible to work weekends and holidays as required • A genuine interest in books and the literary world What We Offer • £30,000 salary • Holiday entitlement • Pension scheme • Staff discount • Health cash plan • A book on your birthday • One paid "Reading Day" per year to catch up on your reading If you bring energy, enthusiasm, and a love of people - and want to be part of a growing organisation that makes a real difference in the community - we would love to hear from you. To apply: Please submit your CV along with a cover letter explaining why you are the perfect fit for the Café and Catering Manager role.
Join Our Team as an EU Grant Application Manager! Are you passionate about education and looking for an exciting opportunity to make a difference? We are seeking a dynamic EU Grant Application Manager (EU GAM) to join our vibrant team in Covent Garden, City of Westminster. This temporary role is perfect for individuals who thrive in a fast-paced environment and are eager to contribute to impactful educational projects. Why Join Us? At our organization, we believe in the power of education to transform lives. As an EU GAM, you will play a crucial role in securing funding for innovative educational initiatives that can change communities. We value creativity, teamwork, and a proactive approach, and we can't wait to see what you bring to the table! Key Responsibilities: Lead the Grant Application Process: Take charge of identifying suitable EU funding opportunities and manage the entire application process from start to finish. Collaborate with Teams: Work closely with academic staff and project leaders to develop compelling proposals that align with our mission and goals. Research and Analysis: Conduct thorough research to ensure our applications meet EU criteria and are competitive. Monitoring and Reporting: Track the progress of submitted grants and prepare regular reports for stakeholders. Networking: Build and maintain relationships with EU bodies, funding agencies, and other educational institutions to enhance our visibility and success rate. What We're Looking For: Experience: Proven track record in grant writing or project management within the education sector. Knowledge: Familiarity with EU funding frameworks and application processes is a must! Skills: Exceptional writing, editing, and communication skills, with a knack for translating complex ideas into clear proposals. Team Player: Ability to work collaboratively in a diverse team environment. Detail-Oriented: Strong organizational skills and attention to detail to ensure accuracy and compliance. What We Offer: A cheerful and supportive work environment where your contributions are valued. Opportunities for professional growth and development. A chance to be part of meaningful projects that have a real impact on education across Europe. Competitive remuneration for your expertise and hard work. Location: This position is based in the heart of Covent Garden, offering a lively atmosphere with easy access to transport links, shops, and cafes. Contract Type: Temporary, with the possibility of extension based on performance and funding availability. Join us in our mission to empower education across Europe. Let's create a brighter future together! Application Deadline: insert date We are an equal opportunity employer and celebrate diversity in our workforce. We encourage all qualified candidates to apply! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 12, 2026
Seasonal
Join Our Team as an EU Grant Application Manager! Are you passionate about education and looking for an exciting opportunity to make a difference? We are seeking a dynamic EU Grant Application Manager (EU GAM) to join our vibrant team in Covent Garden, City of Westminster. This temporary role is perfect for individuals who thrive in a fast-paced environment and are eager to contribute to impactful educational projects. Why Join Us? At our organization, we believe in the power of education to transform lives. As an EU GAM, you will play a crucial role in securing funding for innovative educational initiatives that can change communities. We value creativity, teamwork, and a proactive approach, and we can't wait to see what you bring to the table! Key Responsibilities: Lead the Grant Application Process: Take charge of identifying suitable EU funding opportunities and manage the entire application process from start to finish. Collaborate with Teams: Work closely with academic staff and project leaders to develop compelling proposals that align with our mission and goals. Research and Analysis: Conduct thorough research to ensure our applications meet EU criteria and are competitive. Monitoring and Reporting: Track the progress of submitted grants and prepare regular reports for stakeholders. Networking: Build and maintain relationships with EU bodies, funding agencies, and other educational institutions to enhance our visibility and success rate. What We're Looking For: Experience: Proven track record in grant writing or project management within the education sector. Knowledge: Familiarity with EU funding frameworks and application processes is a must! Skills: Exceptional writing, editing, and communication skills, with a knack for translating complex ideas into clear proposals. Team Player: Ability to work collaboratively in a diverse team environment. Detail-Oriented: Strong organizational skills and attention to detail to ensure accuracy and compliance. What We Offer: A cheerful and supportive work environment where your contributions are valued. Opportunities for professional growth and development. A chance to be part of meaningful projects that have a real impact on education across Europe. Competitive remuneration for your expertise and hard work. Location: This position is based in the heart of Covent Garden, offering a lively atmosphere with easy access to transport links, shops, and cafes. Contract Type: Temporary, with the possibility of extension based on performance and funding availability. Join us in our mission to empower education across Europe. Let's create a brighter future together! Application Deadline: insert date We are an equal opportunity employer and celebrate diversity in our workforce. We encourage all qualified candidates to apply! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Get Staffed Online Recruitment Limited
Bedford, Bedfordshire
Cafe Manager Location: Houghton Hall Park Hours: Full-Time (including weekends and bank holidays) Role Type: Permanent Salary: Starting from £35k per annum Our client is looking for an experienced and enthusiastic Cafe Manager to lead their café at Houghton Hall Park. This is a hands-on role for someone who thrives in a fast-paced, customer-focused environment and enjoys being part of a vibrant community space. Key Responsibilities: Oversee the day-to-day running of the café. Lead, train, and motivate a small team. Deliver excellent customer service at all times. Manage stock control, ordering, and waste reduction. Ensure food hygiene, health and safety, and cleanliness standards are met. Handle cash, tills, and basic financial reporting. Work with management to improve sales, menus, and customer experience. About You: Proven experience in café, hospitality, or food service management. Strong leadership and communication skills. Confident working under pressure during busy periods. Organised, reliable, and proactive. Good knowledge of food hygiene and health and safety standards. Flexible availability, including weekends. What They Offer: Competitive salary (dependent on experience). A friendly, supportive working environment. Opportunity to make a real impact in a popular park café. Staff discounts and development opportunities.
Jun 12, 2026
Full time
Cafe Manager Location: Houghton Hall Park Hours: Full-Time (including weekends and bank holidays) Role Type: Permanent Salary: Starting from £35k per annum Our client is looking for an experienced and enthusiastic Cafe Manager to lead their café at Houghton Hall Park. This is a hands-on role for someone who thrives in a fast-paced, customer-focused environment and enjoys being part of a vibrant community space. Key Responsibilities: Oversee the day-to-day running of the café. Lead, train, and motivate a small team. Deliver excellent customer service at all times. Manage stock control, ordering, and waste reduction. Ensure food hygiene, health and safety, and cleanliness standards are met. Handle cash, tills, and basic financial reporting. Work with management to improve sales, menus, and customer experience. About You: Proven experience in café, hospitality, or food service management. Strong leadership and communication skills. Confident working under pressure during busy periods. Organised, reliable, and proactive. Good knowledge of food hygiene and health and safety standards. Flexible availability, including weekends. What They Offer: Competitive salary (dependent on experience). A friendly, supportive working environment. Opportunity to make a real impact in a popular park café. Staff discounts and development opportunities.
So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. If you've ever considered a career in optics, this Optical Assistant Apprenticeship could be perfect for you. Our Apprenticeship scheme gives people of all ages the chance to boost their existing skillset and kickstart an exciting new career as part of a forward-thinking business, all whilst earning a full-time wage. We are currently looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in retail, management or optics. Our Store The store is based in the centre of Ryde, surrounded by shops, cafes and at the centre of the thirving independant shopping district on the beautiful Isle of Wight. Our team We have a wonderful team of dedicated people in our store ready and waiting for you to join them and a fantastic team of Directors and Managers looking forward to meeting you. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. Starting salary of £8.20 an hour 40 hours a week to include weekend working Enhanced parental leave Health and wellbeing scheme and access to Headspace WeCare for medical support Staff discounts An extra day of for your birthday Fantastic progression and support Working for a certified "Great Place to Work" company: Working at Specsavers Great Place to Work UK Who is this Apprenticeship for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Optical Assistant Apprentice. Individuals with GSCE Maths at Grade 9-4 (A -C), or an equivalent level qualification Individuals who have lived in the EU for 3 years or more, with the right to work in the UK What does the role involve? Welcoming customers into store Booking in eye tests Pre-screening patients Providing style advice Measuring frames Taking phone calls Find out more Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below. Apprenticeships at Specsavers Specsavers UK Careers It's essential that you haven't previously worked in the Optical Sector. Before applying, please check that you are able to travel to the store location on a daily basis.
Jun 12, 2026
Full time
So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. If you've ever considered a career in optics, this Optical Assistant Apprenticeship could be perfect for you. Our Apprenticeship scheme gives people of all ages the chance to boost their existing skillset and kickstart an exciting new career as part of a forward-thinking business, all whilst earning a full-time wage. We are currently looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in retail, management or optics. Our Store The store is based in the centre of Ryde, surrounded by shops, cafes and at the centre of the thirving independant shopping district on the beautiful Isle of Wight. Our team We have a wonderful team of dedicated people in our store ready and waiting for you to join them and a fantastic team of Directors and Managers looking forward to meeting you. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. Starting salary of £8.20 an hour 40 hours a week to include weekend working Enhanced parental leave Health and wellbeing scheme and access to Headspace WeCare for medical support Staff discounts An extra day of for your birthday Fantastic progression and support Working for a certified "Great Place to Work" company: Working at Specsavers Great Place to Work UK Who is this Apprenticeship for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Optical Assistant Apprentice. Individuals with GSCE Maths at Grade 9-4 (A -C), or an equivalent level qualification Individuals who have lived in the EU for 3 years or more, with the right to work in the UK What does the role involve? Welcoming customers into store Booking in eye tests Pre-screening patients Providing style advice Measuring frames Taking phone calls Find out more Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below. Apprenticeships at Specsavers Specsavers UK Careers It's essential that you haven't previously worked in the Optical Sector. Before applying, please check that you are able to travel to the store location on a daily basis.
The Volunteer Manager plays a critical role in advancing the mission of Sussex Emmaus by building and maintaining a strong volunteer program. This position is responsible for recruiting, training, and supporting volunteers to ensure they have a meaningful and impactful experience while contributing to our goals. This Volunteer Manager role focuses on recruiting, training, and supporting volunteers to ensure effective program delivery and strong community engagement. Key responsibilities of the Volunteer Manager include developing outreach strategies and partnerships to attract diverse volunteers, coordinating interviews and background checks, and providing orientation and ongoing training. The role also involves matching volunteers to suitable roles, managing schedules, monitoring performance, and fostering a positive, inclusive volunteer culture through recognition initiatives. Additionally, it requires maintaining accurate volunteer records, reporting on impact to stakeholders, and collaborating closely with managers while representing the organisation at community events. Sussex Emmaus is also a vibrant part of the local area. Our Portslade second-hand superstore offers affordable furniture, household items, clothing, books, toys and more. By giving new life to pre-loved items, we reduce waste and promote reuse, helping the environment while supporting people on their journey out of homelessness. Across our site, we also run a café, the Outfit vintage clothing shop, The Greenhouse, a bedroom store, a vintage emporium and an upcycling workshop. In addition, we have an Outfit vintage shop on London Road in Brighton. Please see the job pack for more details.
Jun 11, 2026
Full time
The Volunteer Manager plays a critical role in advancing the mission of Sussex Emmaus by building and maintaining a strong volunteer program. This position is responsible for recruiting, training, and supporting volunteers to ensure they have a meaningful and impactful experience while contributing to our goals. This Volunteer Manager role focuses on recruiting, training, and supporting volunteers to ensure effective program delivery and strong community engagement. Key responsibilities of the Volunteer Manager include developing outreach strategies and partnerships to attract diverse volunteers, coordinating interviews and background checks, and providing orientation and ongoing training. The role also involves matching volunteers to suitable roles, managing schedules, monitoring performance, and fostering a positive, inclusive volunteer culture through recognition initiatives. Additionally, it requires maintaining accurate volunteer records, reporting on impact to stakeholders, and collaborating closely with managers while representing the organisation at community events. Sussex Emmaus is also a vibrant part of the local area. Our Portslade second-hand superstore offers affordable furniture, household items, clothing, books, toys and more. By giving new life to pre-loved items, we reduce waste and promote reuse, helping the environment while supporting people on their journey out of homelessness. Across our site, we also run a café, the Outfit vintage clothing shop, The Greenhouse, a bedroom store, a vintage emporium and an upcycling workshop. In addition, we have an Outfit vintage shop on London Road in Brighton. Please see the job pack for more details.
About Us Yorkshire is one of the regions hardest hit by cancer. Together, we can change this. Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer in Yorkshire, and beyond. As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. The Benefits We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more. We ve got a strong set of values that inform everything we do and we re looking for people who are aligned with these. As our Retail Assurance Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. To find out more about our values and how important they are to us, please read the role profile. The Role As Retail Assurance Manager, you will provide specialist support, guidance, and oversight across all areas of operational risk within retail and estates, ensuring our locations operate safely, compliantly, and to agreed organisational standards. As the estate continues to grow, this role will enhance the organisation s confidence in retail governance through effective assurance processes, training, and continuous improvement. The role will develop and maintain frameworks, policies, and tools to support retail managers in managing risk locally, covering areas such as Health and Safety, Fire Safety, financial controls and Gift Aid. By embedding accountability for risk management at every level, the Retail Assurance Manager will enable managers to own compliance within their areas, reinforcing a culture of safety, integrity, and strong performance. Working with the Head of Retail and Head of Retail Property and Estates, the post holder will design and deliver an operational annual retail audit programme, assessing performance across operational, financial, and compliance areas. Findings will inform improvement plans, demonstrate governance to the wider organisation, and help reduce incidents of non-compliance, theft, and fraud. Specifically, you will: Be the Health & safety (H&S) lead for retail and wider charity and be main point of contact for all related queries, concerns and escalations. Provide how to checklists and guidance for ladders, steamers, reading and actioning risk assessments etc. Be responsible for records of compliance training, Health & Safety inductions and DSE assessments across retail and the wider charity, flagging to senior managers non-compliance. Develop risk assessments and processes with owners of the risk so these are relevant and highlight immediate and progressive actions. Support the Centre Manager and Café Manager in food safety compliance developing food safety policies and procedures. Work across retail and operations to ensure the Business Continuity Plan is up to date and maintain team s risk registers. Create an intuitive system to ensure Health & Ssafety policy and procedures are maintained, relevant and up to date. Support provision of COSHH registers on our premises. About You To be considered for this role, you will need: To have proven experience in an assurance, audit, compliance, risk, Health & Safety, or retail operations role (ideally within multi-site retail or a customer-facing estate). To have working knowledge of relevant legislation and best practice (e.g., Health & Safety, Fire Safety, food safety where applicable, GDPR/data protection, safeguarding awareness) and the ability to translate requirements into practical guidance. To have experience of planning and delivering an audit/inspection programme, including developing checklists/standards, conducting site visits, identifying non-conformance, and agreeing proportionate improvement actions. To have experience of producing clear reports and presenting findings to different audiences, including senior stakeholders, with recommendations that balance risk, practicality and commercial impact. A NEBOSH qualification would be preferred but we would consider IOSH with a view to training towards NEBOSH to the right applicant. To be Educated to A Level or above. To have basic Health and Safety and Fire training in previous roles alongside an awareness of GDPR, Cyber Security and Safeguarding or ability to demonstrate awareness of the above. Good understanding of Data Protection principles. To have IT literacy in particular with Microsoft Office. Application To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People before 16th June 2026. Please read our privacy notice before applying. Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual s circumstances against the needs of the charity. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us. First interviews are scheduled to take place week commencing 15 June 2026 via Teams. Second interviews are scheduled to take place week commencing 30 June 2026 in person at our Yorkshire Cancer Research Centre in Harrogate.
Jun 11, 2026
Full time
About Us Yorkshire is one of the regions hardest hit by cancer. Together, we can change this. Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer in Yorkshire, and beyond. As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. The Benefits We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more. We ve got a strong set of values that inform everything we do and we re looking for people who are aligned with these. As our Retail Assurance Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. To find out more about our values and how important they are to us, please read the role profile. The Role As Retail Assurance Manager, you will provide specialist support, guidance, and oversight across all areas of operational risk within retail and estates, ensuring our locations operate safely, compliantly, and to agreed organisational standards. As the estate continues to grow, this role will enhance the organisation s confidence in retail governance through effective assurance processes, training, and continuous improvement. The role will develop and maintain frameworks, policies, and tools to support retail managers in managing risk locally, covering areas such as Health and Safety, Fire Safety, financial controls and Gift Aid. By embedding accountability for risk management at every level, the Retail Assurance Manager will enable managers to own compliance within their areas, reinforcing a culture of safety, integrity, and strong performance. Working with the Head of Retail and Head of Retail Property and Estates, the post holder will design and deliver an operational annual retail audit programme, assessing performance across operational, financial, and compliance areas. Findings will inform improvement plans, demonstrate governance to the wider organisation, and help reduce incidents of non-compliance, theft, and fraud. Specifically, you will: Be the Health & safety (H&S) lead for retail and wider charity and be main point of contact for all related queries, concerns and escalations. Provide how to checklists and guidance for ladders, steamers, reading and actioning risk assessments etc. Be responsible for records of compliance training, Health & Safety inductions and DSE assessments across retail and the wider charity, flagging to senior managers non-compliance. Develop risk assessments and processes with owners of the risk so these are relevant and highlight immediate and progressive actions. Support the Centre Manager and Café Manager in food safety compliance developing food safety policies and procedures. Work across retail and operations to ensure the Business Continuity Plan is up to date and maintain team s risk registers. Create an intuitive system to ensure Health & Ssafety policy and procedures are maintained, relevant and up to date. Support provision of COSHH registers on our premises. About You To be considered for this role, you will need: To have proven experience in an assurance, audit, compliance, risk, Health & Safety, or retail operations role (ideally within multi-site retail or a customer-facing estate). To have working knowledge of relevant legislation and best practice (e.g., Health & Safety, Fire Safety, food safety where applicable, GDPR/data protection, safeguarding awareness) and the ability to translate requirements into practical guidance. To have experience of planning and delivering an audit/inspection programme, including developing checklists/standards, conducting site visits, identifying non-conformance, and agreeing proportionate improvement actions. To have experience of producing clear reports and presenting findings to different audiences, including senior stakeholders, with recommendations that balance risk, practicality and commercial impact. A NEBOSH qualification would be preferred but we would consider IOSH with a view to training towards NEBOSH to the right applicant. To be Educated to A Level or above. To have basic Health and Safety and Fire training in previous roles alongside an awareness of GDPR, Cyber Security and Safeguarding or ability to demonstrate awareness of the above. Good understanding of Data Protection principles. To have IT literacy in particular with Microsoft Office. Application To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People before 16th June 2026. Please read our privacy notice before applying. Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual s circumstances against the needs of the charity. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us. First interviews are scheduled to take place week commencing 15 June 2026 via Teams. Second interviews are scheduled to take place week commencing 30 June 2026 in person at our Yorkshire Cancer Research Centre in Harrogate.
A leading specialist drinks wholesaler within the UK on-trade sector is expanding its presence across the South West. As part of this growth, there is an opportunity for a talented, well-connected On-Trade Account Manager to take on a brand-new role focused on driving new business with bars, pubs, restaurants and hotels across the region. This position is ideal for someone who thrives on hunting new opportunities, building strong relationships, and representing a market-leading drinks portfolio. The Role: Targeting and acquiring new on-trade accounts across the South West. Building a pipeline through proactive outreach and effective account management. Creating compelling sales pitches, leading negotiations and securing commercial agreements. Managing revenue, margin and distribution performance for your portfolio. Acting as the primary contact for customers, ensuring a smooth onboarding process and consistently high service levels. Liaising with internal teams including credit control, transport, buying and operations to maintain industry-leading service. Networking with brand owner field teams, suppliers and key influencers in the on-trade sector. Monitoring market trends and competitor activity, producing regular insight-led reports. About You: Proven success in on-trade wholesale drinks sales, with a strong focus on new business development. Deep knowledge of the South West on-trade scene and an established network of industry contacts. Strong negotiation, communication and presentation skills. Commercial acumen and a strategic mindset. High levels of self-motivation, independence and resilience. Ability to collaborate effectively with internal and external stakeholders. Confidence using CRM systems and sales tools. Willingness to travel to customer sites and industry events. Benefits: A competitive salary, car allowance and uncapped bonus, along with excellent colleague benefits after three months, including: Discounts across major retail and wholesale brands Increased savings at partner cafés, fashion lines and telecoms services Preferential rates on car, pet and home insurance Opportunities for long-term career development within a large, nationally recognised group Please get in touch with Evie Coates or click Apply Now to be considered for this vacancy. Call: (phone number removed) Email: (url removed) The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
Jun 11, 2026
Full time
A leading specialist drinks wholesaler within the UK on-trade sector is expanding its presence across the South West. As part of this growth, there is an opportunity for a talented, well-connected On-Trade Account Manager to take on a brand-new role focused on driving new business with bars, pubs, restaurants and hotels across the region. This position is ideal for someone who thrives on hunting new opportunities, building strong relationships, and representing a market-leading drinks portfolio. The Role: Targeting and acquiring new on-trade accounts across the South West. Building a pipeline through proactive outreach and effective account management. Creating compelling sales pitches, leading negotiations and securing commercial agreements. Managing revenue, margin and distribution performance for your portfolio. Acting as the primary contact for customers, ensuring a smooth onboarding process and consistently high service levels. Liaising with internal teams including credit control, transport, buying and operations to maintain industry-leading service. Networking with brand owner field teams, suppliers and key influencers in the on-trade sector. Monitoring market trends and competitor activity, producing regular insight-led reports. About You: Proven success in on-trade wholesale drinks sales, with a strong focus on new business development. Deep knowledge of the South West on-trade scene and an established network of industry contacts. Strong negotiation, communication and presentation skills. Commercial acumen and a strategic mindset. High levels of self-motivation, independence and resilience. Ability to collaborate effectively with internal and external stakeholders. Confidence using CRM systems and sales tools. Willingness to travel to customer sites and industry events. Benefits: A competitive salary, car allowance and uncapped bonus, along with excellent colleague benefits after three months, including: Discounts across major retail and wholesale brands Increased savings at partner cafés, fashion lines and telecoms services Preferential rates on car, pet and home insurance Opportunities for long-term career development within a large, nationally recognised group Please get in touch with Evie Coates or click Apply Now to be considered for this vacancy. Call: (phone number removed) Email: (url removed) The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
Café Assistant Location: Rotherham Hospice, Broom Road, S60 2SW or Rotherham Hospice Parkgate Superstore, Rotherham, S62 6EJ Salary : From £9,941.19 - £14,911.79 per annum (Dependent on hours agreed) Vacancy Type: Permanent, Part Time Closing date: 15th of June 2026 To assist in the preparation, cooking, and service of homemade meals and baked goods for patients, visitors, volunteers, and staff. The postholder will work as part of a skilled and supportive team in both the hospice kitchen and the busy public café, ensuring excellent standards of food quality, customer service, and hygiene at all times. At Rotherham Hospice, our café spaces are more than just places to grab a coffee, they are community hubs where staff, patients, families, and supporters come together. As a Café Assistant, you play a key role in creating a warm, welcoming, and supportive environment, ensuring every visitor experiences kindness and excellent service. In line with our Living Life s Wishes strategy, this role is about more than food and drink, it s about making every moment meaningful for those who need us. We have four roles available: 22.5 hours per week, working 3 days a week on a Monday to Sunday rota (£14,911.79 per annum - 22.5 hrs per week) 15 hours per week, working 2 days a week on a Monday to Sunday rota (£9,941.19 per annum - 15 hrs per week) Key Responsibilities Prepare, cook, and present meals to a high standard for both patients and café customers Confidently bake and produce a range of homemade cakes, pastries, and confectionery in-house Work efficiently in a fast-paced catering environment, adapting quickly to operational demands Support the production of texture-modified meals, including Level 4 pureed diets (training provided if required) Serve customers professionally and maintain a welcoming atmosphere in the café Maintain high levels of kitchen cleanliness and adhere to food hygiene and infection control standards Support stock rotation, deliveries, food storage, and general kitchen organisation Operate café and kitchen equipment safely, including tills and coffee machines Work collaboratively as part of a flexible team, supporting events and peak service times Benefits Holidays. A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day s leave in every 5th year. A supportive & comfortable working environment. Our Hospice is a calm and compassionate place to work, full of inspiring people who support one another. Hassle-free parking at no cost. No one is more than a couple of minutes walk from the Hospice. Great meals & drinks. Because our culinary team prepares food for patients 24/7, they cook for us too. Buy a lovely lunch with 50% off without even leaving the building. Reassurance. Whilst the here and now is important, we all think about the future. We offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service. Training & development. Every employee will be supported with their training and development needs and will be regularly supported by their line manager. Competitive Pay Enhancements. Join our team and benefit from a 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays. To Apply If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.
Jun 11, 2026
Full time
Café Assistant Location: Rotherham Hospice, Broom Road, S60 2SW or Rotherham Hospice Parkgate Superstore, Rotherham, S62 6EJ Salary : From £9,941.19 - £14,911.79 per annum (Dependent on hours agreed) Vacancy Type: Permanent, Part Time Closing date: 15th of June 2026 To assist in the preparation, cooking, and service of homemade meals and baked goods for patients, visitors, volunteers, and staff. The postholder will work as part of a skilled and supportive team in both the hospice kitchen and the busy public café, ensuring excellent standards of food quality, customer service, and hygiene at all times. At Rotherham Hospice, our café spaces are more than just places to grab a coffee, they are community hubs where staff, patients, families, and supporters come together. As a Café Assistant, you play a key role in creating a warm, welcoming, and supportive environment, ensuring every visitor experiences kindness and excellent service. In line with our Living Life s Wishes strategy, this role is about more than food and drink, it s about making every moment meaningful for those who need us. We have four roles available: 22.5 hours per week, working 3 days a week on a Monday to Sunday rota (£14,911.79 per annum - 22.5 hrs per week) 15 hours per week, working 2 days a week on a Monday to Sunday rota (£9,941.19 per annum - 15 hrs per week) Key Responsibilities Prepare, cook, and present meals to a high standard for both patients and café customers Confidently bake and produce a range of homemade cakes, pastries, and confectionery in-house Work efficiently in a fast-paced catering environment, adapting quickly to operational demands Support the production of texture-modified meals, including Level 4 pureed diets (training provided if required) Serve customers professionally and maintain a welcoming atmosphere in the café Maintain high levels of kitchen cleanliness and adhere to food hygiene and infection control standards Support stock rotation, deliveries, food storage, and general kitchen organisation Operate café and kitchen equipment safely, including tills and coffee machines Work collaboratively as part of a flexible team, supporting events and peak service times Benefits Holidays. A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day s leave in every 5th year. A supportive & comfortable working environment. Our Hospice is a calm and compassionate place to work, full of inspiring people who support one another. Hassle-free parking at no cost. No one is more than a couple of minutes walk from the Hospice. Great meals & drinks. Because our culinary team prepares food for patients 24/7, they cook for us too. Buy a lovely lunch with 50% off without even leaving the building. Reassurance. Whilst the here and now is important, we all think about the future. We offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service. Training & development. Every employee will be supported with their training and development needs and will be regularly supported by their line manager. Competitive Pay Enhancements. Join our team and benefit from a 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays. To Apply If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.
Deputy Head of Commercial Services We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL's extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services. It's an exciting time to join our growing organisation as we lead the delivery of UCL's groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students' mental and physical wellbeing, promote genuine equity for all, build students' skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community. We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). Are you a commercially driven leader who can grow income, lead high performing teams and turn ideas into successful services? We are looking for an ambitious and experienced Deputy Head of Commercial Services to play a key leadership role across one of the most dynamic Students' Union commercial portfolios in the UK. This is an exciting opportunity to shape and grow our retail, cafes, bars, catering and venue operations while developing new income streams that support the wider student experience. Reporting to the Head of Commercial Services, you will lead the day to day management of our commercial operations through a team of managers covering Retail, Catering, and Venues & Entertainment. You will also drive new business development, identifying and delivering commercial opportunity to make a visible impact across both existing services and future ventures.
Jun 11, 2026
Full time
Deputy Head of Commercial Services We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL's extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services. It's an exciting time to join our growing organisation as we lead the delivery of UCL's groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students' mental and physical wellbeing, promote genuine equity for all, build students' skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community. We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). Are you a commercially driven leader who can grow income, lead high performing teams and turn ideas into successful services? We are looking for an ambitious and experienced Deputy Head of Commercial Services to play a key leadership role across one of the most dynamic Students' Union commercial portfolios in the UK. This is an exciting opportunity to shape and grow our retail, cafes, bars, catering and venue operations while developing new income streams that support the wider student experience. Reporting to the Head of Commercial Services, you will lead the day to day management of our commercial operations through a team of managers covering Retail, Catering, and Venues & Entertainment. You will also drive new business development, identifying and delivering commercial opportunity to make a visible impact across both existing services and future ventures.
We have a new and exciting opportunity within Victim Support to provide Domestic Abuse case management interventions across Cumbria, as part of the Drive Project we are recruiting a Case Manager to cover Westmorland & Furness area. Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse. What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at Kendal Police Station, West Morland & Furness, Cumbria, and involves regular travel. Due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. As a Case Manager, you will strive to make contact and work on a one-to-one basis with perpetrators to pro-actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, you will work alongside existing agencies to design a co-ordinated, intervention plan, addressing identified needs and risks, and promoting understanding of the impact of abusive behaviours. You will work closely with the IDVA's (integrated partner support) to review risk, develop safety plans, and improve outcomes for all parties involved. You will support individuals to make meaningful changes and contribute to improved quality of life and safer outcomes-helping offenders move away from the criminal justice system. You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending. We are seeking experienced professionals from domestic abuse, offender rehabilitation, or mental health backgrounds who bring strong case management expertise and a passion for behaviour change. This role involves delivering one-to-one psychosocial interventions with high-risk perpetrators of domestic abuse, aiming to reduce long-term risk to current and future victims/survivors, and children. These posts will be subject to an Enhanced DBS Disclosure. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Jun 10, 2026
Full time
We have a new and exciting opportunity within Victim Support to provide Domestic Abuse case management interventions across Cumbria, as part of the Drive Project we are recruiting a Case Manager to cover Westmorland & Furness area. Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse. What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at Kendal Police Station, West Morland & Furness, Cumbria, and involves regular travel. Due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. As a Case Manager, you will strive to make contact and work on a one-to-one basis with perpetrators to pro-actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, you will work alongside existing agencies to design a co-ordinated, intervention plan, addressing identified needs and risks, and promoting understanding of the impact of abusive behaviours. You will work closely with the IDVA's (integrated partner support) to review risk, develop safety plans, and improve outcomes for all parties involved. You will support individuals to make meaningful changes and contribute to improved quality of life and safer outcomes-helping offenders move away from the criminal justice system. You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending. We are seeking experienced professionals from domestic abuse, offender rehabilitation, or mental health backgrounds who bring strong case management expertise and a passion for behaviour change. This role involves delivering one-to-one psychosocial interventions with high-risk perpetrators of domestic abuse, aiming to reduce long-term risk to current and future victims/survivors, and children. These posts will be subject to an Enhanced DBS Disclosure. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are looking for a dedicated, passionate and innovative manager to lead our Humberside services. You will oversee services across Humberside. You will be a manager with experience of leading teams, developing services and innovating to increase and improve service provision. This is a full time hybrid role with an office base in Hull and the expectation to travel across Humberside as part of the role. There may also be an occasional requirement to travel within Yorkshire and the Humber and occasional wider travel to attend events or other offices. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As an Operations Manager you will oversee the successful running of the Humberside contract ensuring that we are meeting our contractual requirements and continually improving. Key Responsibilities include: Ensuring the delivery of excellent services for victims of crime promoting a clear person centred and trauma informed approach Ensuring compliance against key performance indicators, contractual and internal requirements Responsibility for the line management of team members including recruitment, training and development, supervision and support Work collaboratively with internal stakeholders across Victim Support Undertake data analysis, service audit and report presentation to improve service and showcase best practice Attend regular contract monitoring meetings and represent the service at external events Ensure compliance with policy, procedure and legislation including in relation to data, safeguarding and confidentiality Support the Area Manager to identify development opportunities and innovate within the service About You: Ideally, you will have experience of managing teams, have an understanding of the criminal justice system and of working within the voluntary sector. You will be a compassionate individual with a passion for developing service for victims of crime. You will be able to motivate and manage teams and have an innovative outlook towards development. You will need: Experience and knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector Successfully managed diverse teams, utilising different working method to achieve high performance Experience of leadership and management and implementation of change management processes Ability to effectively manage demanding and competing work priorities, achieving successful results across team and service Ability to work effectively and collaboratively with partner agencies and stakeholders to improve service This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Jun 09, 2026
Full time
We are looking for a dedicated, passionate and innovative manager to lead our Humberside services. You will oversee services across Humberside. You will be a manager with experience of leading teams, developing services and innovating to increase and improve service provision. This is a full time hybrid role with an office base in Hull and the expectation to travel across Humberside as part of the role. There may also be an occasional requirement to travel within Yorkshire and the Humber and occasional wider travel to attend events or other offices. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As an Operations Manager you will oversee the successful running of the Humberside contract ensuring that we are meeting our contractual requirements and continually improving. Key Responsibilities include: Ensuring the delivery of excellent services for victims of crime promoting a clear person centred and trauma informed approach Ensuring compliance against key performance indicators, contractual and internal requirements Responsibility for the line management of team members including recruitment, training and development, supervision and support Work collaboratively with internal stakeholders across Victim Support Undertake data analysis, service audit and report presentation to improve service and showcase best practice Attend regular contract monitoring meetings and represent the service at external events Ensure compliance with policy, procedure and legislation including in relation to data, safeguarding and confidentiality Support the Area Manager to identify development opportunities and innovate within the service About You: Ideally, you will have experience of managing teams, have an understanding of the criminal justice system and of working within the voluntary sector. You will be a compassionate individual with a passion for developing service for victims of crime. You will be able to motivate and manage teams and have an innovative outlook towards development. You will need: Experience and knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector Successfully managed diverse teams, utilising different working method to achieve high performance Experience of leadership and management and implementation of change management processes Ability to effectively manage demanding and competing work priorities, achieving successful results across team and service Ability to work effectively and collaboratively with partner agencies and stakeholders to improve service This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Complaints Handler About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: You'll take ownership of a portfolio of customer complaints, ensuring each one is handled with care, professionalism, and in line with both company and industry standards. Your role will involve investigating the root cause of each issue, working towards a fair and reasonable resolution, and clearly communicating outcomes to customers via phone and email. You'll be the key point of contact for complainants, but also collaborate closely with internal teams to gather insights and ensure a joined-up approach to resolving concerns. Your ability to balance empathy with objectivity will be crucial in delivering a positive experience, even in challenging situations. Key Responsibilities: Investigate and understand the customer's complaint, recommending and providing appropriate resolutions, ensuring that all reactive or preventative work is carried out whilst maintaining a full and thorough audit trail. Produce relevant client and internal correspondence materials as required. Log complaints accurately and in timely manner. Calculate and recommend redress, distress and inconvenience payments. Handle complex and challenging calls. Provide feedback to team leaders and managers, as appropriate, where employee development needs are identified via complaint information. Support all business areas with complaint queries and guidance. Identify and recognise vulnerable customers - and respond appropriately. Participate in internal team coaching, training and knowledge-sharing. Take responsibility for own learning and development keeping up to date with pension, product, policy, process, procedural, regulatory, compliance and legislative developments together with a wider industry awareness and an understanding of all activities undertaken by the Customer Services department. Support the FCA Treating Customers Fairly guidelines and maintain quality framework standards to minimise risk to People's Partnership and customers. Uphold People's Partnership values. Adhere to Company Risk Managemen t policy a nd procedures, including reporting of incidents or breaches. Apply and promote Treating Customers Fairly (TCF) culture and principles, together with the organisation's behaviours and values. Adhere to Company Diversity & Inclusion policy. What we're looking for: Be able to make sound, fair and compliant judgments to ensure the desired outcome for both the Company and customer. Be confident and experienced in dealing with challenging customer interactions and be able to handle conflict constructively. Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles. Be able to work effectively and quickly despite ambiguity. Question existing working practices and help evolve better ways of working that produce better outcomes for customers. Have an ability to build and establish a prompt rapport with the complainant. Be able to negotiate successfully with customers and resolve matters to their satisfaction. Be able to handle a varying and demanding workload that, often, requires bespoke solutions. Be effective in creating strong connections and networks throughout the business. Be clear in your communications, both written and verbally. Have great attention to detail. Desirable Qualifications: Certificate in Financial Administration CF1 Certificate in Financial Administration FA2 Certificate in Regulated Complaints Handling (CeRCH) Have previous experience in dealing with complaints. Have previously worked in the pensions industry. Possess a strong knowledge of our products both current and historic. What you can expect from us: Generous pension contributions with an employer contribution of up to 14% Real living wage Income protection, critical illness cover & death in service insurance Employee healthcare Parental and adoption leave Learning & development opportunities and study support Travel season ticket loans Grab & Go Deli Café in Crawley Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".
Jun 09, 2026
Full time
Complaints Handler About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: You'll take ownership of a portfolio of customer complaints, ensuring each one is handled with care, professionalism, and in line with both company and industry standards. Your role will involve investigating the root cause of each issue, working towards a fair and reasonable resolution, and clearly communicating outcomes to customers via phone and email. You'll be the key point of contact for complainants, but also collaborate closely with internal teams to gather insights and ensure a joined-up approach to resolving concerns. Your ability to balance empathy with objectivity will be crucial in delivering a positive experience, even in challenging situations. Key Responsibilities: Investigate and understand the customer's complaint, recommending and providing appropriate resolutions, ensuring that all reactive or preventative work is carried out whilst maintaining a full and thorough audit trail. Produce relevant client and internal correspondence materials as required. Log complaints accurately and in timely manner. Calculate and recommend redress, distress and inconvenience payments. Handle complex and challenging calls. Provide feedback to team leaders and managers, as appropriate, where employee development needs are identified via complaint information. Support all business areas with complaint queries and guidance. Identify and recognise vulnerable customers - and respond appropriately. Participate in internal team coaching, training and knowledge-sharing. Take responsibility for own learning and development keeping up to date with pension, product, policy, process, procedural, regulatory, compliance and legislative developments together with a wider industry awareness and an understanding of all activities undertaken by the Customer Services department. Support the FCA Treating Customers Fairly guidelines and maintain quality framework standards to minimise risk to People's Partnership and customers. Uphold People's Partnership values. Adhere to Company Risk Managemen t policy a nd procedures, including reporting of incidents or breaches. Apply and promote Treating Customers Fairly (TCF) culture and principles, together with the organisation's behaviours and values. Adhere to Company Diversity & Inclusion policy. What we're looking for: Be able to make sound, fair and compliant judgments to ensure the desired outcome for both the Company and customer. Be confident and experienced in dealing with challenging customer interactions and be able to handle conflict constructively. Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles. Be able to work effectively and quickly despite ambiguity. Question existing working practices and help evolve better ways of working that produce better outcomes for customers. Have an ability to build and establish a prompt rapport with the complainant. Be able to negotiate successfully with customers and resolve matters to their satisfaction. Be able to handle a varying and demanding workload that, often, requires bespoke solutions. Be effective in creating strong connections and networks throughout the business. Be clear in your communications, both written and verbally. Have great attention to detail. Desirable Qualifications: Certificate in Financial Administration CF1 Certificate in Financial Administration FA2 Certificate in Regulated Complaints Handling (CeRCH) Have previous experience in dealing with complaints. Have previously worked in the pensions industry. Possess a strong knowledge of our products both current and historic. What you can expect from us: Generous pension contributions with an employer contribution of up to 14% Real living wage Income protection, critical illness cover & death in service insurance Employee healthcare Parental and adoption leave Learning & development opportunities and study support Travel season ticket loans Grab & Go Deli Café in Crawley Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".
Food & Beverage Manager Reference: MAY Location: Burton Mere Wetlands, Dee Estuary Reserve, Neston CH64 Contract: Permanent Hours: Full-Time, 37.5 hours per week Salary: £28,940.00 - £30,898.00 Per Annum Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave Introduction We are looking for an enthusiastic, confident and highly organised individual to take on the role of Food and Beverage Manager at our Burton Mere wetlands nature reserve on the Dee Estuary. The café is located in our award-winning visitor centre, situated in a rural landscape on the edge of the Dee Estuary in Cheshire. The Dearne Valley is an excellent example of a formally industrialised landscape which is rich in cultural and natural heritage, evolving from a polluted industrial zone in the 1980's to a green landscape featuring SSSI wetlands, grasslands and pockets of woodlands, on the doorstep of many local people. RSPB Burton Mere Wetlands is a well visited nature reserve popular with the birding community and families alike. With a Visitor Centre, café, and small shop and thriving events programme supporting our visitors to connect with nature on our beautiful reserve. What's the role about? To lead the delivery of all food and beverage elements, creating an exemplar customer experience, with the aim to maximise the income and profit of the RSPB café. Main Duties:(Non-Exhaustive) Lead, coach and develop a team of staff and volunteers to deliver excellent customer service and being at the forefront of delivering that yourself day to day. Oversee the day-to-day running of the café, ensuring a high-quality offer and smooth operation. Manage rotas and resources effectively to support team performance and service delivery and deliver the required staff ratio KPI. Deliver against financial targets by managing budgets, costs and commercial performance. Ensure effective merchandising and stock control to maximise income. Work collaboratively with the wider visitor operations team and site management team on site and with internal HQ support teams. Ensure compliance with all relevant policies, including food hygiene, health and safety, and operational procedures. Essential skills, knowledge and experience: Ability to motivate and support others - Experience leading or coordinating a diverse team. Commitment to excellent customer experience - Responds positively and promptly to customer needs and feedback. Understanding of catering operations - Familiar with stock systems and able to interpret financial information. Knowledge of effective sales techniques - Awareness of merchandising, upselling and add-on sales. Ability to plan and prioritise work - Organises tasks efficiently and adapts to changing priorities. Problem-solving and initiative - Identifies solutions and acts independently when needed. Ability to build positive working relationships - Works collaboratively and supports an inclusive team culture. Experience working towards targets or KPIs - Achieves goals in catering, hospitality, retail or similar settings. Experience in visitor-facing environments - Experience gained in a visitor attraction, hospitality, retail, or similar customer-focused setting. Experience managing catering operations - Proven ability to run or support a successful catering service, including staff coordination and operational oversight. Clear communication and digital skills - Confident verbal and written communication, with the ability to use digital tools effectively. Basic numeracy and literacy - GCSE Maths and English or equivalent skills gained through work, training, or lived experience. Ability to work regular weekends - Willingness to work Saturdays or Sundays as part of the regular rota. Closing date: 23:59, Sunday, 21st June 2026 We are looking to conduct interviews for this position from 30th June 2026 . however, this may change depending on the number of applications received. N.B. We may begin interviewing sooner and reserve the right to close this vacancy early if sufficient applications are received. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to submit a CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application. No agencies please.
Jun 09, 2026
Full time
Food & Beverage Manager Reference: MAY Location: Burton Mere Wetlands, Dee Estuary Reserve, Neston CH64 Contract: Permanent Hours: Full-Time, 37.5 hours per week Salary: £28,940.00 - £30,898.00 Per Annum Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave Introduction We are looking for an enthusiastic, confident and highly organised individual to take on the role of Food and Beverage Manager at our Burton Mere wetlands nature reserve on the Dee Estuary. The café is located in our award-winning visitor centre, situated in a rural landscape on the edge of the Dee Estuary in Cheshire. The Dearne Valley is an excellent example of a formally industrialised landscape which is rich in cultural and natural heritage, evolving from a polluted industrial zone in the 1980's to a green landscape featuring SSSI wetlands, grasslands and pockets of woodlands, on the doorstep of many local people. RSPB Burton Mere Wetlands is a well visited nature reserve popular with the birding community and families alike. With a Visitor Centre, café, and small shop and thriving events programme supporting our visitors to connect with nature on our beautiful reserve. What's the role about? To lead the delivery of all food and beverage elements, creating an exemplar customer experience, with the aim to maximise the income and profit of the RSPB café. Main Duties:(Non-Exhaustive) Lead, coach and develop a team of staff and volunteers to deliver excellent customer service and being at the forefront of delivering that yourself day to day. Oversee the day-to-day running of the café, ensuring a high-quality offer and smooth operation. Manage rotas and resources effectively to support team performance and service delivery and deliver the required staff ratio KPI. Deliver against financial targets by managing budgets, costs and commercial performance. Ensure effective merchandising and stock control to maximise income. Work collaboratively with the wider visitor operations team and site management team on site and with internal HQ support teams. Ensure compliance with all relevant policies, including food hygiene, health and safety, and operational procedures. Essential skills, knowledge and experience: Ability to motivate and support others - Experience leading or coordinating a diverse team. Commitment to excellent customer experience - Responds positively and promptly to customer needs and feedback. Understanding of catering operations - Familiar with stock systems and able to interpret financial information. Knowledge of effective sales techniques - Awareness of merchandising, upselling and add-on sales. Ability to plan and prioritise work - Organises tasks efficiently and adapts to changing priorities. Problem-solving and initiative - Identifies solutions and acts independently when needed. Ability to build positive working relationships - Works collaboratively and supports an inclusive team culture. Experience working towards targets or KPIs - Achieves goals in catering, hospitality, retail or similar settings. Experience in visitor-facing environments - Experience gained in a visitor attraction, hospitality, retail, or similar customer-focused setting. Experience managing catering operations - Proven ability to run or support a successful catering service, including staff coordination and operational oversight. Clear communication and digital skills - Confident verbal and written communication, with the ability to use digital tools effectively. Basic numeracy and literacy - GCSE Maths and English or equivalent skills gained through work, training, or lived experience. Ability to work regular weekends - Willingness to work Saturdays or Sundays as part of the regular rota. Closing date: 23:59, Sunday, 21st June 2026 We are looking to conduct interviews for this position from 30th June 2026 . however, this may change depending on the number of applications received. N.B. We may begin interviewing sooner and reserve the right to close this vacancy early if sufficient applications are received. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to submit a CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application. No agencies please.
