Job Description
Credit Controller - Birmingham
Location: Birmingham, West Midlands
Industry: Professional Services
Contract Type: Full-time, Permanent
Salary: Competitive, dependent on experience
A large professional services business is seeking a proactive and detail-oriented Credit Controller to join its Client Finance team in Birmingham. This is an excellent opportunity to contribute to a reputable organisation while developing your skills in a collaborative and high-performing finance function.
About the Role
Working within a focused and supportive team, you will be responsible for the recovery of outstanding monies from commercial tenants/occupiers. Your role will involve effective communication with tenants, internal stakeholders, and external partners to ensure prompt collections, query resolution, and accurate financial reporting.
Key Responsibilities
- Proactively chase arrears in line with agreed recovery policies and timescales.
- Maintain accurate records of payment performance and agreed repayment plans.
- Liaise with surveyors, client accountants, and tenants to resolve queries efficiently.
- Monitor and report on aged debtor positions and provide input into credit control reports.
- Escalate unresolved issues, including instruction of legal proceedings where appropriate.
- Ensure tenant queries and disputes are logged and resolved within 24 hours.
- Assist with the allocation of cash receipts and identification of unallocated funds.
- Maintain compliance with all internal controls and contribute to performance improvement.
About You
- Previous experience in a credit control or rent collection role, ideally within a professional or property-based environment.
- Excellent communication skills, both written and verbal, with a confident and professional telephone manner.
- Strong attention to detail and ability to manage competing priorities effectively.
- Knowledge of credit control procedures and data protection best practices.
- Proficiency in Microsoft Office, especially Excel, and experience with accounting systems (Trace Tramps, Yardi, Qube, or similar) is advantageous.
- A relevant qualification in credit control, accounting, or debt management is desirable.
What's on Offer
- A supportive, high-performing team environment
- Professional development opportunities
- Hybrid working flexibility (subject to role requirements)
- A company culture focused on integrity, professionalism, and excellence
