Patient Experience Officer

Interim Patient Support Officer 3 months Carlisle - Office/ Hybrid

Your new company
A forward-thinking healthcare organisation with a strong presence in Carlisle and West Cumbria is seeking an experienced Interim Patient Support Officer to support their Customer service team during a critical period of growth and transformation.
This is an exciting opportunity for a confident communicator who thrives in a fast-paced environment and is ready to make an immediate impact.
Your new role

• Contact patients, carers and/or the complainant directly in the first instance to ensure patient safety and provide support with the complaints management process to help resolve their concerns.
  
• Promote patient safety by ensuring every complaint and concern is logged and reviewed for clinical issues with any potential safety issues are raised in a timely manager to the Practice Teams and Clinical Quality Manager.
  
• Complete complaint investigations with Practice Team members and provide a thorough response to resolve complaints and prevent returned complaints.
  
• Write response letters which are accurate, person-centred and include useful contextual information about the organisation's approach to patient centred care.
  

What you'll need to succeed

• The ability to work confidentially with sensitivity and empathy.
  
• You must be a confident communicator to navigate complex queries.
  
• Comfortable working independently and remotely.
  
• Strong analytical skills and attention to detail.
  

What you'll get in return

• Flexible working arrangements - hybrid working
  
• Opportunity to contribute to a meaningful healthcare mission
  
• Competitive day rate (DOE) £14.36-£17.62 per hour
  
• Full-time 9-5pm or reduced hours are also considered
  
• 25 days annual leave plus banks
  
• Potential for contract extension
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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