Project Manager - Fire Detection & Suppression - Reading/Remote - Permanent - £55,000 - £65,000 DOE + 10% Bonus - (RL8204) Location: Reading/Remote Salary: £55,000 - £65,000 DOE Benefits: Car Allowance or Company Car + 10% Bonus Scheme The Client: Our client is a well-established and growing specialist within the fire protection sector, delivering innovative fire detection, suppression and life safety solutions across complex commercial environments. Operating nationally, they support a diverse portfolio of projects and are recognised for their technical expertise, commitment to quality, and customer-focused approach. With continued investment and growth, they are seeking an experienced Project Manager to join their Projects team and play a key role in delivering high-profile fire protection projects. The Job: As Project Manager, you will take full ownership of fire protection projects from initial planning through to successful handover. Managing project scope, budgets, programmes, quality, safety and client relationships, you will ensure projects are delivered on time, within budget and to the highest standards. Working closely with design, engineering, procurement and site teams, you will oversee the end-to-end delivery of fire detection and suppression installations while maintaining strong stakeholder engagement throughout the project life cycle. Experience delivering projects within data centre environments would be highly advantageous. The Candidate: The ideal candidate will be an experienced Project Manager with a strong background in electrical projects, particularly within fire detection, fire alarm, suppression or wider life safety systems. You will combine strong commercial awareness with excellent project delivery skills and have a proven track record of managing budgets, subcontractors and client relationships. You will be confident leading project teams, coordinating multiple stakeholders and ensuring compliance with relevant industry standards. Candidates with experience delivering projects within data centres, mission-critical environments or complex M&E installations will be particularly attractive. Key Requirements: Proven Project Management experience within fire protection, fire detection, suppression systems or building services projects. Strong electrical background with knowledge of fire alarm and suppression systems. Experience managing project budgets, forecasts, variations and commercial performance. Ability to lead site teams, subcontractors and multiple project stakeholders. Strong understanding of project life cycle management and construction programmes. Experience interpreting technical drawings, schematics and specifications. Excellent client-facing communication and stakeholder management skills. SMSTS qualified. Valid CSCS card. Full UK driving licence. Experience within data centres or other critical infrastructure environments would be highly advantageous. HNC/HND or Degree in Engineering, Building Services, Fire Safety or a related discipline would be desirable. To apply for this Project Manager Fire Detection & Suppression permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Aug 10, 2026
Full time
Project Manager - Fire Detection & Suppression - Reading/Remote - Permanent - £55,000 - £65,000 DOE + 10% Bonus - (RL8204) Location: Reading/Remote Salary: £55,000 - £65,000 DOE Benefits: Car Allowance or Company Car + 10% Bonus Scheme The Client: Our client is a well-established and growing specialist within the fire protection sector, delivering innovative fire detection, suppression and life safety solutions across complex commercial environments. Operating nationally, they support a diverse portfolio of projects and are recognised for their technical expertise, commitment to quality, and customer-focused approach. With continued investment and growth, they are seeking an experienced Project Manager to join their Projects team and play a key role in delivering high-profile fire protection projects. The Job: As Project Manager, you will take full ownership of fire protection projects from initial planning through to successful handover. Managing project scope, budgets, programmes, quality, safety and client relationships, you will ensure projects are delivered on time, within budget and to the highest standards. Working closely with design, engineering, procurement and site teams, you will oversee the end-to-end delivery of fire detection and suppression installations while maintaining strong stakeholder engagement throughout the project life cycle. Experience delivering projects within data centre environments would be highly advantageous. The Candidate: The ideal candidate will be an experienced Project Manager with a strong background in electrical projects, particularly within fire detection, fire alarm, suppression or wider life safety systems. You will combine strong commercial awareness with excellent project delivery skills and have a proven track record of managing budgets, subcontractors and client relationships. You will be confident leading project teams, coordinating multiple stakeholders and ensuring compliance with relevant industry standards. Candidates with experience delivering projects within data centres, mission-critical environments or complex M&E installations will be particularly attractive. Key Requirements: Proven Project Management experience within fire protection, fire detection, suppression systems or building services projects. Strong electrical background with knowledge of fire alarm and suppression systems. Experience managing project budgets, forecasts, variations and commercial performance. Ability to lead site teams, subcontractors and multiple project stakeholders. Strong understanding of project life cycle management and construction programmes. Experience interpreting technical drawings, schematics and specifications. Excellent client-facing communication and stakeholder management skills. SMSTS qualified. Valid CSCS card. Full UK driving licence. Experience within data centres or other critical infrastructure environments would be highly advantageous. HNC/HND or Degree in Engineering, Building Services, Fire Safety or a related discipline would be desirable. To apply for this Project Manager Fire Detection & Suppression permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Lead Dynamics 365 CE Developer | 12 month FTC | Remote | £60,000 The role Reporting into the Software Development Manager, you will act as the technical lead for Dynamics 365 CE, shaping how the platform is used across the organisation and ensuring solutions are robust, supportable, and aligned. You will focus on Owning the Dynamics 365 CE platform, setting the technical direction and ensuring solutions align with architecture and constraints Designing and developing plugins, workflows, and integrations using C#/.NET Reviewing code and technical designs to improve quality and consistency across teams Defining and embedding engineering standards for Dynamics 365 CE delivery Line managing a small team of data engineers, setting priorities and supporting their development Identifying technical risks and platform limitations early, making them visible Improving data quality and reducing integration issues between Dynamics and downstream systems What it is in it for you Opportunity to help shape the software development processes Showcase your software development skills and technical capability Develop strong working relationships at all levels to make sure that services are in line with our standards. Work collaboratively with other areas of our organisation to deliver key projects. What we are looking for Proven experience line managing or mentoring engineers Strong hands-on experience with Dynamics 365 CE/Dataverse Experience developing C#/.NET plugins and custom workflows Ability to set technical direction and review designs and code Experience managing Dynamics solutions across environments Good understanding of integration patterns and data flows Ability to identify risks and challenge poor technical decisions Experience working in Agile teams using Azure DevOps
Aug 10, 2026
Lead Dynamics 365 CE Developer | 12 month FTC | Remote | £60,000 The role Reporting into the Software Development Manager, you will act as the technical lead for Dynamics 365 CE, shaping how the platform is used across the organisation and ensuring solutions are robust, supportable, and aligned. You will focus on Owning the Dynamics 365 CE platform, setting the technical direction and ensuring solutions align with architecture and constraints Designing and developing plugins, workflows, and integrations using C#/.NET Reviewing code and technical designs to improve quality and consistency across teams Defining and embedding engineering standards for Dynamics 365 CE delivery Line managing a small team of data engineers, setting priorities and supporting their development Identifying technical risks and platform limitations early, making them visible Improving data quality and reducing integration issues between Dynamics and downstream systems What it is in it for you Opportunity to help shape the software development processes Showcase your software development skills and technical capability Develop strong working relationships at all levels to make sure that services are in line with our standards. Work collaboratively with other areas of our organisation to deliver key projects. What we are looking for Proven experience line managing or mentoring engineers Strong hands-on experience with Dynamics 365 CE/Dataverse Experience developing C#/.NET plugins and custom workflows Ability to set technical direction and review designs and code Experience managing Dynamics solutions across environments Good understanding of integration patterns and data flows Ability to identify risks and challenge poor technical decisions Experience working in Agile teams using Azure DevOps
Subject - Software Team Manager - C++ Leadership Location: Paignton, Devon - On-site or Hybrid (3 days per week on-site) Benefits: 25 days' annual leave, employer pension contributions up to 8%, private medical insurance for employee & dependants, life assurance (4x salary), spouse death in service pension and group income protection. The Client: Curo are partnering with a globally recognised engineering organisation that develops market-leading software and hardware solutions supporting communications, positioning and defence technologies. Their cutting-edge test, assurance and positioning solutions help customers accelerate innovation from development through to real-world deployment. This is an opportunity to join a business at the forefront of technological innovation whilst leading a highly skilled engineering team. The Candidate: The successful candidate will have management responsibility for the Software Development team whilst providing technical leadership across the architecture, design, development and delivery of the core software product portfolio. This is an opportunity to lead both people and projects, influencing technical direction whilst developing a high-performing engineering team. The Role: Reporting to the Senior Software Team Manager, you'll work closely with Engineering Management, Product Management, Supply Chain, Business Development and the PMO. You'll balance people leadership with technical oversight, resource planning and the successful delivery of multiple software development projects whilst championing engineering best practice. Duties: Lead and coordinate the Software Development team. Provide technical leadership across multidisciplinary engineering projects. Contribute to the software vision, strategy, architecture and product development. Oversee software project planning, execution and delivery with the PMO. Support technical and commercial proposals for new opportunities. Promote engineering best practice and robust design standards. Mentor, coach and develop engineers. Manage resource planning and technical priorities. Contribute to design reviews and continuous improvement. Requirements: Proven Software Team Leadership experience. Demonstrable Programme Management experience. Strong C++ background with Python experience. Software architecture and technical leadership. Waterfall and Agile methodologies. Git, JIRA and Confluence. New Product Introduction (NPI) experience. Knowledge of Project Management tools and methods. Excellent communication, presentation and stakeholder management skills. Demonstrable mentoring and coaching experience. Ability to inspire, motivate and develop engineers. Experience leading multidisciplinary projects through the product life cycle. Comfortable working on defence-related projects. Strong commercial awareness and business acumen. To apply for this Software Team Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Aug 10, 2026
Full time
Subject - Software Team Manager - C++ Leadership Location: Paignton, Devon - On-site or Hybrid (3 days per week on-site) Benefits: 25 days' annual leave, employer pension contributions up to 8%, private medical insurance for employee & dependants, life assurance (4x salary), spouse death in service pension and group income protection. The Client: Curo are partnering with a globally recognised engineering organisation that develops market-leading software and hardware solutions supporting communications, positioning and defence technologies. Their cutting-edge test, assurance and positioning solutions help customers accelerate innovation from development through to real-world deployment. This is an opportunity to join a business at the forefront of technological innovation whilst leading a highly skilled engineering team. The Candidate: The successful candidate will have management responsibility for the Software Development team whilst providing technical leadership across the architecture, design, development and delivery of the core software product portfolio. This is an opportunity to lead both people and projects, influencing technical direction whilst developing a high-performing engineering team. The Role: Reporting to the Senior Software Team Manager, you'll work closely with Engineering Management, Product Management, Supply Chain, Business Development and the PMO. You'll balance people leadership with technical oversight, resource planning and the successful delivery of multiple software development projects whilst championing engineering best practice. Duties: Lead and coordinate the Software Development team. Provide technical leadership across multidisciplinary engineering projects. Contribute to the software vision, strategy, architecture and product development. Oversee software project planning, execution and delivery with the PMO. Support technical and commercial proposals for new opportunities. Promote engineering best practice and robust design standards. Mentor, coach and develop engineers. Manage resource planning and technical priorities. Contribute to design reviews and continuous improvement. Requirements: Proven Software Team Leadership experience. Demonstrable Programme Management experience. Strong C++ background with Python experience. Software architecture and technical leadership. Waterfall and Agile methodologies. Git, JIRA and Confluence. New Product Introduction (NPI) experience. Knowledge of Project Management tools and methods. Excellent communication, presentation and stakeholder management skills. Demonstrable mentoring and coaching experience. Ability to inspire, motivate and develop engineers. Experience leading multidisciplinary projects through the product life cycle. Comfortable working on defence-related projects. Strong commercial awareness and business acumen. To apply for this Software Team Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Location: Alyth Hourly Rate: £20.00 Contract Length: 6 Months Working Pattern: Full Time Role Overview: As the Site Administrator, you will play a crucial role in maintaining the administrative functions of our site. You will be the backbone of our operations, ensuring that all administrative tasks are handled efficiently and effectively. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a keen eye for detail. Key Responsibilities: Manage daily administrative tasks, including scheduling meetings, maintaining records, and handling correspondence. Assist in the preparation and organisation of site documentation and reports. Support the Site Manager and other team members by providing administrative assistance as needed. Maintain an organised filing system, both physical and electronic, to ensure easy access to information. Coordinate site visits, meetings, and events, ensuring all logistics are managed smoothly. Liaise with various stakeholders, including contractors, suppliers, and team members, to facilitate effective communication and collaboration. Monitor inventory levels of office supplies and equipment, placing orders as necessary. Assist with onboarding processes for new site personnel, ensuring all necessary documentation is completed. Ensure compliance with health and safety regulations and company policies on site. Qualifications: Proven experience as an administrator or in a similar role, preferably within a site or construction environment. Excellent organisational skills with the ability to prioritise tasks and manage time effectively. Strong written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management software is a plus. Ability to work independently and collaboratively as part of a team. Attention to detail and problem-solving skills. A proactive and adaptable approach to work. If you are ready to take the next step in your career and contribute to exciting projects, we want to hear from you! Please submit your CV outlining your relevant experience. Join us and play a vital role in driving our projects to success. We look forward to receiving your application! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 10, 2026
Contractor
Location: Alyth Hourly Rate: £20.00 Contract Length: 6 Months Working Pattern: Full Time Role Overview: As the Site Administrator, you will play a crucial role in maintaining the administrative functions of our site. You will be the backbone of our operations, ensuring that all administrative tasks are handled efficiently and effectively. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a keen eye for detail. Key Responsibilities: Manage daily administrative tasks, including scheduling meetings, maintaining records, and handling correspondence. Assist in the preparation and organisation of site documentation and reports. Support the Site Manager and other team members by providing administrative assistance as needed. Maintain an organised filing system, both physical and electronic, to ensure easy access to information. Coordinate site visits, meetings, and events, ensuring all logistics are managed smoothly. Liaise with various stakeholders, including contractors, suppliers, and team members, to facilitate effective communication and collaboration. Monitor inventory levels of office supplies and equipment, placing orders as necessary. Assist with onboarding processes for new site personnel, ensuring all necessary documentation is completed. Ensure compliance with health and safety regulations and company policies on site. Qualifications: Proven experience as an administrator or in a similar role, preferably within a site or construction environment. Excellent organisational skills with the ability to prioritise tasks and manage time effectively. Strong written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management software is a plus. Ability to work independently and collaboratively as part of a team. Attention to detail and problem-solving skills. A proactive and adaptable approach to work. If you are ready to take the next step in your career and contribute to exciting projects, we want to hear from you! Please submit your CV outlining your relevant experience. Join us and play a vital role in driving our projects to success. We look forward to receiving your application! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
As an HR Coordinator based in Solihull, you'll play a crucial role in supporting the human resources function, ensuring the smooth running of day-to-day HR operations. Your work will help keep the business organised and efficient, particularly within the industrial and manufacturing sector. Client Details An organisation within the industrial and manufacturing sector located in Solihull. They are an industry leader, now seeking a HR Coordinator to join their team on a temp to perm basis, on a hybrid working schedule. Description Provide expert HR advice and guidance to managers on a wide range of employee relations matters. Manage disciplinary, grievance, performance management, and absence cases. Support recruitment campaigns for both hourly paid and salaried positions. Coordinate and deliver onboarding programmes for new starters. Ensure all employment contracts and HR documentation are issued accurately and on time. Conduct personnel file audits to ensure compliance with employment legislation and company policies. Carry out exit interviews and analyse employee retention trends. Produce regular HR reports, metrics, and management information for stakeholders. Build effective relationships with managers, employees, and trade union representatives. Support the delivery of HR projects, initiatives, and organisational change programmes. Profile A successful HR Coordinator should have: Part CIPD qualified or currently studying towards a recognised HR qualification. Previous experience in a HR Generalist or HR Officer role. Proven experience managing high-volume employee relations casework. Strong and up-to-date knowledge of UK employment law and HR best practice. Excellent verbal and written communication skills. Strong IT skills, including Microsoft Word, Excel, and PowerPoint. Ability to handle sensitive and confidential information with discretion. Highly organised, resilient, and able to prioritise workloads in a fast-paced environment. Job Offer An annual salary of 32000 - 37000 per annum, dependent on the level of experience. Free parking on site. Hybrid working schedule. Temporary contract offering flexibility and valuable experience in the industrial and manufacturing sector. Opportunity to work in Solihull with an established organisation. If you're interested in this HR Coordinator role in Solihull, apply now.
Aug 10, 2026
Seasonal
As an HR Coordinator based in Solihull, you'll play a crucial role in supporting the human resources function, ensuring the smooth running of day-to-day HR operations. Your work will help keep the business organised and efficient, particularly within the industrial and manufacturing sector. Client Details An organisation within the industrial and manufacturing sector located in Solihull. They are an industry leader, now seeking a HR Coordinator to join their team on a temp to perm basis, on a hybrid working schedule. Description Provide expert HR advice and guidance to managers on a wide range of employee relations matters. Manage disciplinary, grievance, performance management, and absence cases. Support recruitment campaigns for both hourly paid and salaried positions. Coordinate and deliver onboarding programmes for new starters. Ensure all employment contracts and HR documentation are issued accurately and on time. Conduct personnel file audits to ensure compliance with employment legislation and company policies. Carry out exit interviews and analyse employee retention trends. Produce regular HR reports, metrics, and management information for stakeholders. Build effective relationships with managers, employees, and trade union representatives. Support the delivery of HR projects, initiatives, and organisational change programmes. Profile A successful HR Coordinator should have: Part CIPD qualified or currently studying towards a recognised HR qualification. Previous experience in a HR Generalist or HR Officer role. Proven experience managing high-volume employee relations casework. Strong and up-to-date knowledge of UK employment law and HR best practice. Excellent verbal and written communication skills. Strong IT skills, including Microsoft Word, Excel, and PowerPoint. Ability to handle sensitive and confidential information with discretion. Highly organised, resilient, and able to prioritise workloads in a fast-paced environment. Job Offer An annual salary of 32000 - 37000 per annum, dependent on the level of experience. Free parking on site. Hybrid working schedule. Temporary contract offering flexibility and valuable experience in the industrial and manufacturing sector. Opportunity to work in Solihull with an established organisation. If you're interested in this HR Coordinator role in Solihull, apply now.
Subject - Microsoft Project Server Consultant| Remote | Permanent | Very Competitive Salary + Commission + Benefits Salary: Competitive + Benefits Benefits: Flexible home-based working, ongoing training and development opportunities, exposure to enterprise-scale projects, opportunity to work with long-standing blue chip customers, pension and company benefits package. Location: UK Wide (Remote with occasional client travel) The Client: Our client is a specialist Project Portfolio Management (PPM) consultancy and solutions provider that has built an outstanding reputation over the last 16 years, delivering enterprise-scale solutions across both public and private sector organisations. Working with a portfolio of long-standing blue chip customers, they specialise in Microsoft PPM technologies and consultancy services, helping organisations improve project delivery, governance and portfolio management. Despite being a niche provider, they have consistently delivered solutions for some of the UK's largest and most complex organisations and are continuing to expand into new sectors and technologies. The company prides itself on its collaborative culture, technical expertise and commitment to investing in its people, providing excellent opportunities to develop new skills and broaden technical capabilities. The Candidate: The ideal candidate will be an experienced consultant with a strong track record delivering Microsoft Project Server solutions within a client-facing consultancy, Microsoft Partner, Professional Services or specialist software delivery environment. You will be comfortable working directly with enterprise customers, leading workshops, gathering requirements and taking ownership of projects from solution design through to deployment. Strong communication skills are essential, as you'll regularly engage with Project Sponsors, PMOs, Project Managers and customer IT teams. Whilst consultancy experience is highly desirable, candidates from end-user environments who have extensive Microsoft Project Server implementation and upgrade experience will also be considered. This role would suit someone who enjoys combining technical expertise with customer engagement and is confident working independently while managing their own deliverables and project outcomes. The Job: This is a specialist consulting role focused on delivering Microsoft Project Server and associated reporting and workflow solutions for enterprise customers across the UK. Over the next 18 months, you'll play a leading role in several large-scale Microsoft Project Server upgrade programmes, initially supporting a major defence-sector client. A significant proportion of your time will be focused on updating workflows, reporting capabilities and platform functionality as customers modernise and enhance their Project Server environments. You'll be responsible for understanding customer requirements, designing solutions, building and configuring functionality, testing deliverables and supporting successful deployments. The role requires a consultant who can work closely with customers throughout the full project life cycle whilst taking ownership of their individual workstreams and deliverables. Alongside project delivery, you will provide ongoing support and consultancy to existing customers, helping them maximise the value of their Microsoft PPM platforms and associated reporting solutions. Client travel is generally light, with most customers located along the South Coast and M4 corridor. Typically, consultants spend no more than one day per month onsite, although occasional overnight stays may be required several times per year depending on project requirements and location. Key Requirements: Strong experience delivering Microsoft Project Server (on-premises) solutions. Proven consultancy or client-facing project delivery experience. Extensive knowledge of SharePoint Project Server environments. Strong experience with SharePoint Workflow and Nintex Workflow. Experience developing and maintaining SSRS reporting solutions. Ability to lead customer workshops and gather business requirements. Experience designing, building, testing and deploying end-to-end solutions. Strong stakeholder management skills and experience working directly with customers. Ability to work independently and take ownership of project deliverables. Excellent communication and consulting skills. Desirable Experience: Power BI. Power Platform. Microsoft PPM solutions. Reporting and dashboard development. Experience within a Microsoft Partner, consultancy or Professional Services environment. Experience supporting enterprise-scale Project Server upgrade programmes. Understanding of project management and PMO environments. What's on Offer? Opportunity to work on large-scale enterprise Microsoft Project Server transformation and upgrade projects. Exposure to high-profile customers within the defence and wider enterprise sectors. Join a highly respected niche consultancy with an exceptional reputation in the PPM market. Significant autonomy and ownership of your work. Ongoing opportunities to develop new skills and learn additional technologies. Flexible, home-based working with limited travel requirements. Supportive and highly experienced team environment. To apply for this Microsoft Project Server Consultant permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Aug 10, 2026
Full time
Subject - Microsoft Project Server Consultant| Remote | Permanent | Very Competitive Salary + Commission + Benefits Salary: Competitive + Benefits Benefits: Flexible home-based working, ongoing training and development opportunities, exposure to enterprise-scale projects, opportunity to work with long-standing blue chip customers, pension and company benefits package. Location: UK Wide (Remote with occasional client travel) The Client: Our client is a specialist Project Portfolio Management (PPM) consultancy and solutions provider that has built an outstanding reputation over the last 16 years, delivering enterprise-scale solutions across both public and private sector organisations. Working with a portfolio of long-standing blue chip customers, they specialise in Microsoft PPM technologies and consultancy services, helping organisations improve project delivery, governance and portfolio management. Despite being a niche provider, they have consistently delivered solutions for some of the UK's largest and most complex organisations and are continuing to expand into new sectors and technologies. The company prides itself on its collaborative culture, technical expertise and commitment to investing in its people, providing excellent opportunities to develop new skills and broaden technical capabilities. The Candidate: The ideal candidate will be an experienced consultant with a strong track record delivering Microsoft Project Server solutions within a client-facing consultancy, Microsoft Partner, Professional Services or specialist software delivery environment. You will be comfortable working directly with enterprise customers, leading workshops, gathering requirements and taking ownership of projects from solution design through to deployment. Strong communication skills are essential, as you'll regularly engage with Project Sponsors, PMOs, Project Managers and customer IT teams. Whilst consultancy experience is highly desirable, candidates from end-user environments who have extensive Microsoft Project Server implementation and upgrade experience will also be considered. This role would suit someone who enjoys combining technical expertise with customer engagement and is confident working independently while managing their own deliverables and project outcomes. The Job: This is a specialist consulting role focused on delivering Microsoft Project Server and associated reporting and workflow solutions for enterprise customers across the UK. Over the next 18 months, you'll play a leading role in several large-scale Microsoft Project Server upgrade programmes, initially supporting a major defence-sector client. A significant proportion of your time will be focused on updating workflows, reporting capabilities and platform functionality as customers modernise and enhance their Project Server environments. You'll be responsible for understanding customer requirements, designing solutions, building and configuring functionality, testing deliverables and supporting successful deployments. The role requires a consultant who can work closely with customers throughout the full project life cycle whilst taking ownership of their individual workstreams and deliverables. Alongside project delivery, you will provide ongoing support and consultancy to existing customers, helping them maximise the value of their Microsoft PPM platforms and associated reporting solutions. Client travel is generally light, with most customers located along the South Coast and M4 corridor. Typically, consultants spend no more than one day per month onsite, although occasional overnight stays may be required several times per year depending on project requirements and location. Key Requirements: Strong experience delivering Microsoft Project Server (on-premises) solutions. Proven consultancy or client-facing project delivery experience. Extensive knowledge of SharePoint Project Server environments. Strong experience with SharePoint Workflow and Nintex Workflow. Experience developing and maintaining SSRS reporting solutions. Ability to lead customer workshops and gather business requirements. Experience designing, building, testing and deploying end-to-end solutions. Strong stakeholder management skills and experience working directly with customers. Ability to work independently and take ownership of project deliverables. Excellent communication and consulting skills. Desirable Experience: Power BI. Power Platform. Microsoft PPM solutions. Reporting and dashboard development. Experience within a Microsoft Partner, consultancy or Professional Services environment. Experience supporting enterprise-scale Project Server upgrade programmes. Understanding of project management and PMO environments. What's on Offer? Opportunity to work on large-scale enterprise Microsoft Project Server transformation and upgrade projects. Exposure to high-profile customers within the defence and wider enterprise sectors. Join a highly respected niche consultancy with an exceptional reputation in the PPM market. Significant autonomy and ownership of your work. Ongoing opportunities to develop new skills and learn additional technologies. Flexible, home-based working with limited travel requirements. Supportive and highly experienced team environment. To apply for this Microsoft Project Server Consultant permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
The Bukola Group
Chalfont St. Peter, Buckinghamshire
The Bukola Group is partnering with an established international technical engineering and construction business to appoint a Talent Acquisition Partner. This organisation delivers complex design-and-build projects across sectors including food, pharmaceuticals, logistics, data centres and advanced manufacturing. This is a hands-on recruitment role supporting both operational and corporate hiring. The successful candidate will manage the full recruitment lifecycle, partner closely with hiring managers, and contribute to workforce planning, employer brand activity, talent pipelining and continuous improvement across recruitment processes. Key Responsibilities Manage end-to-end recruitment across construction, technical and corporate vacancies. Partner with hiring managers to understand hiring needs, workforce plans and recruitment priorities. Create and manage vacancy adverts across relevant job boards, social media and attraction channels. Proactively source candidates through headhunting, networking, talent mapping and direct approach methods. Screen, interview and assess candidates against role requirements. Coordinate interview processes and manage stakeholder communication throughout. Provide market intelligence, salary benchmarking and insight on candidate availability. Support direct sourcing initiatives to reduce reliance on agency spend. Manage offers, negotiations and onboarding handovers. Build and maintain talent pipelines for future and hard-to-fill vacancies. Support employer branding activity, careers events and referral programmes. Track recruitment metrics including time-to-hire, cost-per-hire and candidate conversion. Ensure recruitment activity is compliant with employment legislation and best practice. My client is looking for a proactive Talent Acquisition professional who is confident managing multiple vacancies, building strong hiring manager relationships and engaging passive candidates in a competitive market. Previous in-house or agency recruitment experience. Experience recruiting within construction, engineering, technical or project-led environments. Strong sourcing, screening and stakeholder management skills. Confidence using job boards, LinkedIn and direct sourcing methods. Ability to provide market insight and influence hiring decisions. Data centre recruitment experience would be highly desirable. This is an opportunity to join a growing international business in a visible recruitment role where you can make a direct impact on hiring delivery, talent attraction and workforce planning.
Aug 10, 2026
Full time
The Bukola Group is partnering with an established international technical engineering and construction business to appoint a Talent Acquisition Partner. This organisation delivers complex design-and-build projects across sectors including food, pharmaceuticals, logistics, data centres and advanced manufacturing. This is a hands-on recruitment role supporting both operational and corporate hiring. The successful candidate will manage the full recruitment lifecycle, partner closely with hiring managers, and contribute to workforce planning, employer brand activity, talent pipelining and continuous improvement across recruitment processes. Key Responsibilities Manage end-to-end recruitment across construction, technical and corporate vacancies. Partner with hiring managers to understand hiring needs, workforce plans and recruitment priorities. Create and manage vacancy adverts across relevant job boards, social media and attraction channels. Proactively source candidates through headhunting, networking, talent mapping and direct approach methods. Screen, interview and assess candidates against role requirements. Coordinate interview processes and manage stakeholder communication throughout. Provide market intelligence, salary benchmarking and insight on candidate availability. Support direct sourcing initiatives to reduce reliance on agency spend. Manage offers, negotiations and onboarding handovers. Build and maintain talent pipelines for future and hard-to-fill vacancies. Support employer branding activity, careers events and referral programmes. Track recruitment metrics including time-to-hire, cost-per-hire and candidate conversion. Ensure recruitment activity is compliant with employment legislation and best practice. My client is looking for a proactive Talent Acquisition professional who is confident managing multiple vacancies, building strong hiring manager relationships and engaging passive candidates in a competitive market. Previous in-house or agency recruitment experience. Experience recruiting within construction, engineering, technical or project-led environments. Strong sourcing, screening and stakeholder management skills. Confidence using job boards, LinkedIn and direct sourcing methods. Ability to provide market insight and influence hiring decisions. Data centre recruitment experience would be highly desirable. This is an opportunity to join a growing international business in a visible recruitment role where you can make a direct impact on hiring delivery, talent attraction and workforce planning.
Maintenance Team Leader 12-Month Fixed Term Contract Salary: Band 6-7 33,241 - 44,130 per annum Hours: 37.5 hours per week, 52 weeks per year Location: Sevenoaks, Kent Recruitment Partner: Manpower Manpower is recruiting a Maintenance Team Leader on behalf of a specialist educational setting in Kent. This is an excellent opportunity for an experienced facilities or maintenance professional to lead a multi-skilled team responsible for maintaining a large and varied estate. Working closely with the Estates & Facilities Manager, you will oversee day-to-day maintenance operations, coordinate planned and reactive repairs, support site improvement projects, manage contractors, and ensure the site remains safe, compliant, and well-maintained. Key Responsibilities Lead and supervise a team of maintenance and grounds staff. Coordinate planned and reactive maintenance across the estate. Support refurbishment, repair, and facilities improvement projects. Manage contractor activity and ensure compliance with health & safety standards. Oversee essential site safety checks and maintenance schedules. Deputise for the Estates & Facilities Manager as required. About You Previous experience in facilities, estates, maintenance, or property management. Experience supervising or managing teams. Good understanding of Health & Safety compliance. Strong organisational and problem-solving skills. Relevant building, maintenance, or facilities qualification preferred. Full UK Driving Licence required. Additional Information This role requires an Enhanced DBS check . The organisation is committed to safeguarding and promoting the welfare of children and young people, and all staff are expected to share this commitment. Interested? Apply today through Manpower to learn more about this fantastic 12-month fixed-term opportunity. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 10, 2026
Contractor
Maintenance Team Leader 12-Month Fixed Term Contract Salary: Band 6-7 33,241 - 44,130 per annum Hours: 37.5 hours per week, 52 weeks per year Location: Sevenoaks, Kent Recruitment Partner: Manpower Manpower is recruiting a Maintenance Team Leader on behalf of a specialist educational setting in Kent. This is an excellent opportunity for an experienced facilities or maintenance professional to lead a multi-skilled team responsible for maintaining a large and varied estate. Working closely with the Estates & Facilities Manager, you will oversee day-to-day maintenance operations, coordinate planned and reactive repairs, support site improvement projects, manage contractors, and ensure the site remains safe, compliant, and well-maintained. Key Responsibilities Lead and supervise a team of maintenance and grounds staff. Coordinate planned and reactive maintenance across the estate. Support refurbishment, repair, and facilities improvement projects. Manage contractor activity and ensure compliance with health & safety standards. Oversee essential site safety checks and maintenance schedules. Deputise for the Estates & Facilities Manager as required. About You Previous experience in facilities, estates, maintenance, or property management. Experience supervising or managing teams. Good understanding of Health & Safety compliance. Strong organisational and problem-solving skills. Relevant building, maintenance, or facilities qualification preferred. Full UK Driving Licence required. Additional Information This role requires an Enhanced DBS check . The organisation is committed to safeguarding and promoting the welfare of children and young people, and all staff are expected to share this commitment. Interested? Apply today through Manpower to learn more about this fantastic 12-month fixed-term opportunity. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Team EA & Office Manager - Mayfair Temp to Perm opportunity with competitive salary on offer of £50-65k, DOE Take real ownership of your role and make it your own Work within a friendly, close-knit team An exciting opportunity has arisen to join a highly regarded boutique PE firm as a Team EA & Office Manager. Working within a close-knit and collaborative London office, you will provide dedicated support to the Executive Chairman and Chief Admin Officer whilst equally playing a key role in the smooth day-to-day running of the office. This is a permanent role with a 2-month temp trial initially. A boutique London team which boasts a wonderful, polished yet friendly and down to earth culture. You will be based in the office 4-5 days per week, 9:00am-5:00pm are core hours. £25-30ph on the temp side / equivalent £50-65k on perm. What You'll Do This is a varied, all-encompassing role where no two days are the same. Supporting a small, close-knit team, you'll combine executive support, office management and operational administration, becoming the central point that keeps the business running smoothly. From coordinating diaries and board meetings, processing invoices and liaising with finance, to overseeing the office environment, managing suppliers, welcoming visitors and driving continuous improvements, you'll have genuine ownership and the chance to make a real impact. EA Support: Diary and calendar management for the Exec Chairman & Chief Admin Officer Coordinating travel arrangements, meetings, agendas Board packs, minutes and action items from meetings Office Management/Admin: Managing office operations and administrative processes including holiday leave requests Coordinating internal events, team activities, and catering, hosting clients to the office First aid / fire warden / workplace health & safety management Project management of the office, overseeing IT, compliance, policies and procedures Finance admin - supporting with processing invoices and setting up payments Who You Are Previous experience as an EA and Office Manager - ideally in a boutique environment within Private Equity, Hedge Fund, Boutique Finance Curiosity to learn & proactivity - genuine interest in making the role your own Ability to manage multiple priorities Strong communication skills and confidence liaising with stakeholders at all levels A proactive, adaptable, and committed approach If you are an organised, personable, and highly professional individual looking to join a welcoming and high-performing team, we would love to hear from you. EB200168Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Aug 10, 2026
Full time
Team EA & Office Manager - Mayfair Temp to Perm opportunity with competitive salary on offer of £50-65k, DOE Take real ownership of your role and make it your own Work within a friendly, close-knit team An exciting opportunity has arisen to join a highly regarded boutique PE firm as a Team EA & Office Manager. Working within a close-knit and collaborative London office, you will provide dedicated support to the Executive Chairman and Chief Admin Officer whilst equally playing a key role in the smooth day-to-day running of the office. This is a permanent role with a 2-month temp trial initially. A boutique London team which boasts a wonderful, polished yet friendly and down to earth culture. You will be based in the office 4-5 days per week, 9:00am-5:00pm are core hours. £25-30ph on the temp side / equivalent £50-65k on perm. What You'll Do This is a varied, all-encompassing role where no two days are the same. Supporting a small, close-knit team, you'll combine executive support, office management and operational administration, becoming the central point that keeps the business running smoothly. From coordinating diaries and board meetings, processing invoices and liaising with finance, to overseeing the office environment, managing suppliers, welcoming visitors and driving continuous improvements, you'll have genuine ownership and the chance to make a real impact. EA Support: Diary and calendar management for the Exec Chairman & Chief Admin Officer Coordinating travel arrangements, meetings, agendas Board packs, minutes and action items from meetings Office Management/Admin: Managing office operations and administrative processes including holiday leave requests Coordinating internal events, team activities, and catering, hosting clients to the office First aid / fire warden / workplace health & safety management Project management of the office, overseeing IT, compliance, policies and procedures Finance admin - supporting with processing invoices and setting up payments Who You Are Previous experience as an EA and Office Manager - ideally in a boutique environment within Private Equity, Hedge Fund, Boutique Finance Curiosity to learn & proactivity - genuine interest in making the role your own Ability to manage multiple priorities Strong communication skills and confidence liaising with stakeholders at all levels A proactive, adaptable, and committed approach If you are an organised, personable, and highly professional individual looking to join a welcoming and high-performing team, we would love to hear from you. EB200168Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Customer Service Specialist I Location: Horsham (Langhurstwood Rd) - Remote Pay Rate: 15.86 per hour ( 22,600 per annum equivalent) Hours: Full-time, 38.75 hours per week (Monday - Friday, 07:30 - 16:-min lunch break) Positions Available: 2 About the Role We are seeking detail-oriented Customer Service Specialists to join the Compactor Customer Service Admin and Supply Chain Support teams. In this role, you will play a vital part in reviewing projects, managing documentation, initiating client invoices, tracking KPI metrics, and collaborating across internal departments to ensure seamless operational and financial workflows. Key Responsibilities Invoicing & Finance Support: Prepare, verify, and raise client prepayment, product, and freight invoices (TBIs) and transfer them to the Finance team. Serve as a primary point of contact for Finance regarding client invoices and billing queries. Ensure 100% accuracy in invoice creation and ensure projects are invoiced within the correct fiscal period. Collect client-specific invoicing requirements and ensure full compliance with customer contracts. Assist Project Managers with quotes (evaluating routes of goods, VAT rules, estimated freight, insurance, and FX rates). Prepare and redact requested records for internal and external audits. Systems & Data Management: Maintain and regularly update delivery dates and accurate records in Salesforce (SFDC) and ERP systems. Collaborate with Finance at month-end to maintain an accurate accruals list for both customers and suppliers. Track and update Key Performance Indicators (KPIs) for customer business reviews. Supply Chain & Compliance: Support Project Management teams with freight estimates, Incoterms, and import/export queries. Adhere strictly to all relevant Standard Operating Procedures (SOPs). Stakeholder Collaboration: Work closely with internal teams including Project Management, Logistics, Finance, Quality Assurance (QA), and Goods-In/Out. Communicate professionally with external clients and couriers as needed. Requirements & Qualifications Education: Degree in Business, Finance, Supply Chain, Logistics (or equivalent relevant commercial experience). Experience: 2-5 years of experience in supply chain or finance (experience within a pharmaceutical environment is preferred). Technical Skills: Strong MS Office skills; prior user experience with ERP systems and Salesforce is highly beneficial. Core Competencies: Excellent written and verbal communication skills in English. Strong multitasking abilities with a high level of attention to detail. Solid coordination, organisational, and negotiation skills. What We Offer Flexible Working: Remote workplace setup. Equipment Provided: Laptop and necessary accessories provided upon start. Overtime: Available as required. How to Apply If you meet the criteria and are ready to contribute to a fast-paced supply chain environment, apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Aug 10, 2026
Seasonal
Customer Service Specialist I Location: Horsham (Langhurstwood Rd) - Remote Pay Rate: 15.86 per hour ( 22,600 per annum equivalent) Hours: Full-time, 38.75 hours per week (Monday - Friday, 07:30 - 16:-min lunch break) Positions Available: 2 About the Role We are seeking detail-oriented Customer Service Specialists to join the Compactor Customer Service Admin and Supply Chain Support teams. In this role, you will play a vital part in reviewing projects, managing documentation, initiating client invoices, tracking KPI metrics, and collaborating across internal departments to ensure seamless operational and financial workflows. Key Responsibilities Invoicing & Finance Support: Prepare, verify, and raise client prepayment, product, and freight invoices (TBIs) and transfer them to the Finance team. Serve as a primary point of contact for Finance regarding client invoices and billing queries. Ensure 100% accuracy in invoice creation and ensure projects are invoiced within the correct fiscal period. Collect client-specific invoicing requirements and ensure full compliance with customer contracts. Assist Project Managers with quotes (evaluating routes of goods, VAT rules, estimated freight, insurance, and FX rates). Prepare and redact requested records for internal and external audits. Systems & Data Management: Maintain and regularly update delivery dates and accurate records in Salesforce (SFDC) and ERP systems. Collaborate with Finance at month-end to maintain an accurate accruals list for both customers and suppliers. Track and update Key Performance Indicators (KPIs) for customer business reviews. Supply Chain & Compliance: Support Project Management teams with freight estimates, Incoterms, and import/export queries. Adhere strictly to all relevant Standard Operating Procedures (SOPs). Stakeholder Collaboration: Work closely with internal teams including Project Management, Logistics, Finance, Quality Assurance (QA), and Goods-In/Out. Communicate professionally with external clients and couriers as needed. Requirements & Qualifications Education: Degree in Business, Finance, Supply Chain, Logistics (or equivalent relevant commercial experience). Experience: 2-5 years of experience in supply chain or finance (experience within a pharmaceutical environment is preferred). Technical Skills: Strong MS Office skills; prior user experience with ERP systems and Salesforce is highly beneficial. Core Competencies: Excellent written and verbal communication skills in English. Strong multitasking abilities with a high level of attention to detail. Solid coordination, organisational, and negotiation skills. What We Offer Flexible Working: Remote workplace setup. Equipment Provided: Laptop and necessary accessories provided upon start. Overtime: Available as required. How to Apply If you meet the criteria and are ready to contribute to a fast-paced supply chain environment, apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Project Manager required to control Radar and Naval customer funded and Planned Value defence development and production also lead large bids to ensure successful bids are then delivered owning all aspects of the programme across Sales, Commercial, Legal and Compliance, Engineering, Operations, Procurement, Customer Services, Quality and Accounting departments. Requirements Commercial Project Management Experience in an Engineering environment ideally Software development. Ran Projects from conception, forecasting, through implementation to closure controlling budgets against spend. HND or degree and APM ideally qualified in Project management or equivalent experience. Financially and commercially fluent. Responsibilities Manage the planning and execution of projects and bids. Manage subcontractors. Project costings for bid preparation. UK and occasional overseas travel at short notice. Direct customer contact regarding contract delivery.
Aug 10, 2026
Full time
Project Manager required to control Radar and Naval customer funded and Planned Value defence development and production also lead large bids to ensure successful bids are then delivered owning all aspects of the programme across Sales, Commercial, Legal and Compliance, Engineering, Operations, Procurement, Customer Services, Quality and Accounting departments. Requirements Commercial Project Management Experience in an Engineering environment ideally Software development. Ran Projects from conception, forecasting, through implementation to closure controlling budgets against spend. HND or degree and APM ideally qualified in Project management or equivalent experience. Financially and commercially fluent. Responsibilities Manage the planning and execution of projects and bids. Manage subcontractors. Project costings for bid preparation. UK and occasional overseas travel at short notice. Direct customer contact regarding contract delivery.
Civils Contracts Manager Location: Dundee Office Projects: Dundee, Perth & Fife Salary: 60,000 - 65,000 + Company Vehicle & Fuel Card Are you an experienced Contracts Manager with a strong civil engineering background looking to take the lead on high-value commercial projects? We're recruiting for a Civils Contracts Manager to join a well-established contractor delivering commercial civil engineering projects across Dundee, Perth and Fife. This is a great opportunity to play a key role in the successful delivery of multiple projects while leading teams and driving performance. The Role Reporting to senior management, you'll be responsible for overseeing 3-4 live commercial civil engineering projects , each with values of 4-6 million . You'll ensure projects are delivered safely, on programme, within budget and to the highest standards, while providing leadership to site teams and maintaining strong client relationships. Key Responsibilities Manage and oversee 3-4 commercial civil engineering projects simultaneously. Ensure projects are delivered on time, within budget and to specification. Drive project performance and provide leadership to site teams. Monitor programmes, resources and project costs. Resolve operational issues quickly and effectively to keep projects on track. Work closely with commercial teams to maximise project profitability. Build and maintain strong relationships with clients, contractors and stakeholders. Ensure full compliance with Health & Safety and company procedures. Identify project risks and implement practical solutions. About You To be considered, you'll have: A proven background within Civil Engineering (essential). SMSTS Card (Essential) Previous experience working as a Project or Contracts Manager or in a similar senior operational role. Experience managing multiple commercial civils projects simultaneously. Strong commercial awareness and an understanding of project financial performance. Excellent leadership, communication and organisational skills. A proactive approach with the ability to problem solve and make decisions under pressure. Full UK Driving Licence. What's on Offer 60,000 - 65,000 DOE Company Vehicle Fuel Card Opportunity to manage major commercial civil engineering projects valued at 5-6 million. Long-term career progression with a growing and respected contractor. Supportive management team and varied project portfolio (commercial, If you're a motivated Contracts Manager with a solid civil engineering background and the ability to lead multiple high-value projects, we'd love to hear from you. Apply today to discuss this opportunity in confidence. Please apply today for immediate consideration & a confidential conversation. Contact: Becky Rayner We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Aug 10, 2026
Full time
Civils Contracts Manager Location: Dundee Office Projects: Dundee, Perth & Fife Salary: 60,000 - 65,000 + Company Vehicle & Fuel Card Are you an experienced Contracts Manager with a strong civil engineering background looking to take the lead on high-value commercial projects? We're recruiting for a Civils Contracts Manager to join a well-established contractor delivering commercial civil engineering projects across Dundee, Perth and Fife. This is a great opportunity to play a key role in the successful delivery of multiple projects while leading teams and driving performance. The Role Reporting to senior management, you'll be responsible for overseeing 3-4 live commercial civil engineering projects , each with values of 4-6 million . You'll ensure projects are delivered safely, on programme, within budget and to the highest standards, while providing leadership to site teams and maintaining strong client relationships. Key Responsibilities Manage and oversee 3-4 commercial civil engineering projects simultaneously. Ensure projects are delivered on time, within budget and to specification. Drive project performance and provide leadership to site teams. Monitor programmes, resources and project costs. Resolve operational issues quickly and effectively to keep projects on track. Work closely with commercial teams to maximise project profitability. Build and maintain strong relationships with clients, contractors and stakeholders. Ensure full compliance with Health & Safety and company procedures. Identify project risks and implement practical solutions. About You To be considered, you'll have: A proven background within Civil Engineering (essential). SMSTS Card (Essential) Previous experience working as a Project or Contracts Manager or in a similar senior operational role. Experience managing multiple commercial civils projects simultaneously. Strong commercial awareness and an understanding of project financial performance. Excellent leadership, communication and organisational skills. A proactive approach with the ability to problem solve and make decisions under pressure. Full UK Driving Licence. What's on Offer 60,000 - 65,000 DOE Company Vehicle Fuel Card Opportunity to manage major commercial civil engineering projects valued at 5-6 million. Long-term career progression with a growing and respected contractor. Supportive management team and varied project portfolio (commercial, If you're a motivated Contracts Manager with a solid civil engineering background and the ability to lead multiple high-value projects, we'd love to hear from you. Apply today to discuss this opportunity in confidence. Please apply today for immediate consideration & a confidential conversation. Contact: Becky Rayner We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
We're looking for an experienced People Compliance Manager to strengthen our people s compliance framework across the business. This is a high-profile role with responsibility for GDPR, ethical trade compliance, employment compliance and governance activities across a large, multi-site organisation. Reporting into and working closely with the HR Operations Manager, you'll play a key role in reducing risk, driving best practice and ensuring we continue to meet the highest standards of compliance and ethical conduct What you'll do Lead people compliance initiatives across GDPR, Modern Slavery and ethical trading requirements. Manage SMETA (Sedex Members Ethical Trade Audit) and customer compliance audits, ensuring successful outcomes across multiple sites. Oversee Data Subject Access Requests (DSARs) and employee data governance. Develop and maintain policies, procedures and compliance frameworks. Deliver compliance training and promote best practice across the business. Build strong relationships with auditors, regulators and internal stakeholders. Analyse compliance risks and drive continuous improvement. About you You'll be a proactive and commercially minded compliance professional with: Experience in HR compliance, governance, audit or HR operations. Strong knowledge of UK employment legislation and GDPR. Experience managing audits and compliance programmes. Excellent stakeholder management and influencing skills. Strong analytical and problem-solving abilities. Manufacturing experience, knowledge of Sedex/SMETA and project management experience would be advantageous. Why join us? This is a high-profile role where you'll have the opportunity to shape our people compliance agenda, influence senior stakeholders and make a meaningful impact across the organisation. If you're passionate about doing the right thing, reducing risk and driving compliance excellence, we'd love to hear from you. Apply now and help us build a culture of integrity, accountability and trust. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Potential for Hybrid remote working Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
Aug 10, 2026
Full time
We're looking for an experienced People Compliance Manager to strengthen our people s compliance framework across the business. This is a high-profile role with responsibility for GDPR, ethical trade compliance, employment compliance and governance activities across a large, multi-site organisation. Reporting into and working closely with the HR Operations Manager, you'll play a key role in reducing risk, driving best practice and ensuring we continue to meet the highest standards of compliance and ethical conduct What you'll do Lead people compliance initiatives across GDPR, Modern Slavery and ethical trading requirements. Manage SMETA (Sedex Members Ethical Trade Audit) and customer compliance audits, ensuring successful outcomes across multiple sites. Oversee Data Subject Access Requests (DSARs) and employee data governance. Develop and maintain policies, procedures and compliance frameworks. Deliver compliance training and promote best practice across the business. Build strong relationships with auditors, regulators and internal stakeholders. Analyse compliance risks and drive continuous improvement. About you You'll be a proactive and commercially minded compliance professional with: Experience in HR compliance, governance, audit or HR operations. Strong knowledge of UK employment legislation and GDPR. Experience managing audits and compliance programmes. Excellent stakeholder management and influencing skills. Strong analytical and problem-solving abilities. Manufacturing experience, knowledge of Sedex/SMETA and project management experience would be advantageous. Why join us? This is a high-profile role where you'll have the opportunity to shape our people compliance agenda, influence senior stakeholders and make a meaningful impact across the organisation. If you're passionate about doing the right thing, reducing risk and driving compliance excellence, we'd love to hear from you. Apply now and help us build a culture of integrity, accountability and trust. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Potential for Hybrid remote working Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details