Customer Service Specalist

Customer Service Specialist - Housing sector

Temporary role - December 2025- March 2026

18.53 per hour

37 hours week

Initial 3 days in the office for training, hybrid options available.

Braintree

Benefits & Perks:

• Enjoy the flexibility of Hybrid Working: Balance your time between home and our vibrant office.
• Casual Fridays: Dress down and unwind as you wrap up the week!
• Employee Discounts: Take advantage of exclusive discounts that make your payslip go further
• Professional Development: Opportunities for training and growth to advance your career.
• Supportive Team Environment: Join a collaborative team dedicated to excellence in customer service.

Are you a customer service superstar with a knack for problem-solving? We are seeking a Customer Service Specialist to join our team temporarily from December till March 2026.

In this role, you will be the go-to expert for handling customer complaints, ensuring that every concern is addressed with care and efficiency. Your primary responsibilities will include:

• Investigating and Resolving Complaints: Adhere to the Housing Ombudsman's Complaint Handling Code to ensure a fair process for all complaints.
• Monitoring Feedback: Engage with customers through surveys and social media to gather insights and address concerns proactively.
• Identifying Improvement Opportunities: Collaborate with the Customer Experience Team to enhance service delivery by analysing recurring issues.
• Managing the Complaints Process: Oversee the entire life cycle of complaints, from initial contact to resolution, ensuring a smooth and satisfactory experience for customers.
• Creating Resolution Communications: Craft high-quality response letters that effectively address customer concerns.
• Documenting Outcomes: Maintain accurate records of complaints and resolutions, ensuring adherence to policies and identification of learning points.
• Research and Insights: Conduct interviews and surveys to gather customer feedback and inform service improvements.
• Reporting and Analysis: Collaborate with teams to report on complaints, track Key Performance Indicators, and share learnings with the wider organisation.

If you are enthusiastic about enhancing customer experiences and have a knack for resolving issues, we want to hear from you! Join us in making a difference in the housing industry and help us provide exceptional service to our valued customers. Apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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