Job Description
Service Charge Team Manager
Croydon
Contract
£30.22 per hour PAYE or £39.56 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced Service Charge Team Manager
Service Charge Manager Our vision is to create communities where everyone has a safe home in a place where they re proud to live. We re big and we re local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It s also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions, and words on a daily basis.
As a valued member of the Southern Housing Team, you ll embrace our Values to inspire others as well as yourself to be
You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.
The location You ll be based at one of our main offices in either Croydon or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager.
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
What you ll be doing:
Leading, managing, and motivating a team in the accurate calculation, construction and issuing of all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures.
Ensuring a customer-centric approach to service charge setting resolving customer queries and working with colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
Maintaining and monitoring controls ensuring that your team meets agreed internal and external service levels enabling full recoverability of costs
Partnering with business areas across the organisation to prepare annual service charge income budgets and accurately account for expenditure through a business partnering approach.
Supporting the development, implementation and embedding of systems and process improvements to support the transformation of Service Charge delivery
Developing policies, procedures and controls which adhere to legislation, regulation, and contractual obligations
Delivering training and coaching to build resilience and knowledge across the team
Managing key relationships and attending meetings with service charge payers (individual and groups), managing agents, freeholders, and head lessees.
Identifying and acting on areas for improvement in the calculation of service charges and supplying of information to residents • Leading on specific projects which improve the efficiency and effectiveness of the service
Ensuring that staffing issues are dealt with in accordance with Southern s policies and procedures, including recruitment, supervision, and appraisal, disciplinary, grievance and capability, and managing sickness and other absence arrangements
Monitoring the data held on Southern s systems and databases to ensure accuracy What you ll need: 1. Skills, knowledge & experience
Experienced people leader, with a demonstrable ability to motivate and manage a team
Strong organisational skills, able to manage and monitor a range of team tasks and responsibilities and work to tight deadlines
Experience of working with councillors, the wider community, and other external partners including External Managing Agents
Excellent communication skills (written and oral)
A strong understanding of residential & commercial service charge management, including current legislative requirement and industry best practice
Excellent financial and numerical skills
Ability to interpret KPIs and Management Information
Excellent customer service skills 2. Leadership • Inspiring leader, with experience in managing high performing teams and of effective delivery in a service area
Ability to manage conflicting priorities and demonstrate a high level of discretion in a complex environment
Ability to manage change effectively, understanding the needs and benefits for change and playing an active role in delivering successful change
Diplomatic with the ability to interact successfully
Patience, tolerance, and resilience
Good listener with the ability to effectively apply the knowledge gained
Strong belief in customer satisfaction and business benefit driven solutions
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer
