Customer Service Advisors

Customer Service Advisors

Customer Service AdvisorLocation: Manchester Full-Time Permanent 25K to 26KHours: 0830 to 1730Hybrid - 3 days office and 2 days WFH
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction matters? We're looking for a Customer Service Advisor to be the friendly, professional voice of our business-helping customers, solving problems, and making a real impact every day.
What You'll Be Doing

Handling customer enquiries via phone, email, and live chat with accuracy and careProcessing orders and bookings efficiently, ensuring all details are correctMeeting call handling targets and responding promptly to all queriesMaintaining up-to-date customer records and following company proceduresEnsuring customer satisfaction by adhering to safety and service standardsCollaborating with your team and seeking opportunities for personal growthCommunicating professionally with internal and external stakeholders
What We're Looking ForA customer-focused problem solver with a positive attitudeExperience of handling inbound enquiries or live chatStrong organisational skills and the ability to prioritise effectivelyClear, confident communication and a results-driven mindsetA team player who builds great relationships with colleagues and customersCommitment to delivering high standards and meeting performance targetsWhy Join Us?We offer a supportive team environment, opportunities for development, and the chance to be part of a company that values service excellence. If you're ready to take the next step in your customer service career, we'd love to see your CV! #