16 jobs found

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Role: Drive omnichannel customer experiences that keep millions coming back. Are you a data-driven, creative CRM expert who loves turning customer insights into impactful, measurable retention strategies that drive LTV? Do you get excited about crafting omni-channel campaigns, collaborating with creative teams to ensure journeys feel meaningful, seamless and brand-aligned , and making a real commercial impact? If so, this iconic fashion group is looking for you. The CRM Officer will play a critical role in the CRM team to deliver highly engaging emails for the TK Maxx business in the UK, Germany and Austria. This role will be based in our Watford Head office , reporting into the Customer Relationship Manager . We have a hybrid working environment with 2 days minimum per week in the office required . The CRM Officer will be responsible for executing the customer email strategy across TJX Europe. At a base level, this is a hands-on role that includes managing day-to-day execution, scheduling, and deploying customer email and push campaigns . Where th is candidate will thrive is in bringing the campaigns to life through strategy, planning, and execution of winning digital trading plans and campaign management. The successful candidate will have a sound understanding of CRM principles, always taking a customer-first approach to drive long term consumer engagement . The person should be detail orientated and data-driven, demonstrating strong operational reporting and analytics skills to be able to provide recommendations for future activity. What you'll do: Campaign Management: D rive Strategy : Support CRM Manager to implement CRM campaign plans across Europe to drive revenue growth and participation across all three pillars of our CRM team: Commercial, loyalty and lifecycle management laddering up to overall business objectives . Planning : Cr aft compelling, insight-led campaign omni-channel plans collaboratively with the team, balanc ing cross functional input and business priorities. Management: Developing creative briefs and managing digital asset management timelines to ensure deadlines are met. Deployment: Managing campaigns within the ESP, selecting segments , scheduling sends whilst demonstrating high quality contro l - reviewing and completing checks prior to send - to make sure our campaigns are all accurate and delivered without errors. Drive exec ution: Continuously i dentify opportunities to optimise the CRM channe l communications to improve visibility an across all customer platforms . Strategic Alignment: Work cross-functionally across departments to ensure the delivery of the overall strategic priorities. Relationship Management: Build & develop strong relationships with key business partners including Loyalty, Brand Marketing, Paid Media, SEO, Ecommerce, Creative team, country marketing & IT. Working with Zeta & Fresh Relevance to troubleshoot and fix any platform issues. Monitoring of customer database and collaborative management of this with the Customer Analytics team including hygiene & segmentation Monitoring Performance & Reporting : Use our weekly performance reports to track effectiveness of emails campaigns and communicate these back to key stakeholders. Implement the agreed tests from our test & learn plan for emails, working with insights to assess the results and deliver recommendations. Complete full post campaign analysis reports weekly, monthly, campaign based and communicate these back to key stakeholders. Process enhancements: Supporting on customer facing and internal process improvements to improve the channel Identify , troubleshoot, implement solutions and pro-actively iterate process and champion best practice at all times You ' ll Be Great In This Role If You Have: E xperience working in a CRM role, preferably in ecommerce, email and/or push German language skills would be a bonus A passion for CRM, personalisation , and staying on top of industry innovation A strong track record building multi-channel lifecycle campaigns using ESP/CRM platforms (Zeta is a plus!) Confidence working with segmentation, customer insights and test-and-learn frameworks. A commercial mindset understanding what drives £ per buyer, retention and purchase frequency. You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB

Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase click apply for full job details

Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720

Senior E commerce Manager Salary: £55,000 - £70,000 Location: Sutton Coldfield Employment Type: Full-time Reference: (phone number removed) About Our Client Our client - a leading precious metals and ecommerce business - is experiencing significant growth and continued investment across their digital and marketing operations. With a fast-paced product environment, a strong online presence and ambitious commercial plans, they are now seeking a highly capable Senior E commerce Manager to take strategic ownership of their online trading, customer journey, digital performance, and overall ecommerce strategy. This is a senior, commercially critical role combining ecommerce leadership, digital optimisation, website ownership, and close collaboration with marketing and content teams. The Role As the Senior E commerce Manager, you will lead the full ecommerce function, driving online performance, customer experience, digital trading and strategic growth. You will manage a small team across content, photography, and digital output, ensuring the brand delivers an exceptional online experience aligned with commercial priorities. This role blends hands on expertise with senior strategic influence, offering full ownership of the ecommerce roadmap. Key Responsibilities Ecommerce Strategy & Leadership Own and deliver the ecommerce strategy to support ambitious growth targets. Lead online trading, customer journey optimisation, and site performance improvement. Oversee the ecommerce roadmap, managing new functionality, integrations, and platform enhancements. Provide strategic insight and reporting to senior leadership. Website & Digital Performance Manage day to day website operations, ensuring a seamless experience across all customer touchpoints. Oversee product uploads, categorisation, merchandising, and accuracy of all onsite content. Monitor site performance, UX behaviour and analytics; drive improvements in conversion rate, AOV and retention. Liaise with developers to deliver updates, fixes and new features. Content, Creative & Brand Lead the content and photography workflow, ensuring high quality imagery and brand aligned visuals. Oversee homepage, landing page and campaign content updates. Maintain brand consistency and ensure all digital assets meet quality expectations. Digital Marketing Collaboration Partner with PPC, paid social, SEO and CRM teams to maximise campaign performance. Optimise landing pages to improve traffic quality, conversions and engagement. Support SEO improvements across content, structure and technical areas. Ensure ecommerce activity aligns with marketing plans and trading priorities. Commercial & Cross Functional Analyse product performance, customer behaviour and market trends to identify opportunities for growth. Work closely with Sales, Operations and Marketing to support product launches and trading activity. Review competitor activity and industry developments to maintain a market leading online presence. Team Leadership Lead and mentor a small ecommerce and content team. Foster a collaborative, commercially driven and high-performing culture. Support recruitment and role development as the ecommerce function expands. About You 5+ years' experience in ecommerce, online trading or digital management, preferably within a fast paced retail or precious metals environment. Strong understanding of ecommerce platforms, CMS systems and UX principles. Data driven mindset with experience using GA, GTM and other analytics tools. Confident managing cross functional teams including content, photography and marketing. Experience working with agencies across SEO, development and paid media. Commercially focused, detail oriented and comfortable operating at both strategic and hands on levels. Able to influence senior stakeholders and thrive in a high-growth environment. Interested in Applying? If you'd like to apply, click apply , or contact Jack at Four Squared Recruitment on (phone number removed) or (url removed) to discuss the role in more detail.

We're looking for a Media Performance Manager who sees campaigns not just as channels and budgets, but as creative engines for growth. If you love blending storytelling with data, shaping full-funnel journeys, and turning big media ideas into measurable commercial impact, this role could be for you! Bring your strategic spark, your experimental mindset, and your passion for performance excellence and help us push the boundaries of how media drives e-commerce success. As part of working for TTi, we offer many exciting benefits! It's our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team. Free on-site parking at the office A non-contractual work from home option (ideally on successful completion of first 3 months of employment) 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted Milwaukee, Ryobi & VAX products Access to our TTi Benefits Hub which includes discounts with many high street retailers Support towards Eye Sight Tests for DSE use On-site 3rd party restaurant and coffee shop in our offices As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7. Key Responsibilities Media Strategy & Growth Own the end-to-end media performance strategy to drive e-commerce revenue, customer acquisition, and LTV. Develop integrated online and offline media plans aligned with commercial targets and promotional calendars. Balance performance efficiency with scale across lower, mid and upper funnel channels. Digital Performance Management Lead execution and optimisation of paid search, paid social, programmatic display, and online video. Drive testing across audiences, creatives and formats. Offline Media Performance (including broadcast) Manage and optimise offline channels (National Linear TV, Direct Response TV, National Press and Direct Mail) to drive online traffic and sales. Partner with media owners and agencies to plan, buy, and evaluate offline activity. Assess the incremental impact of offline media on digital performance and e-commerce revenue. Measurement, Analytics & Attribution Own the media measurement framework across channels, including attribution and continual incrementality testing. Analyse performance using tools such as GA4, ad platforms and internal BI dashboards. Lead post-campaign analysis, identifying insights and optimisation opportunities. Budget Ownership & Forecasting Own media budgets, forecasting performance and managing spend against revenue targets. Optimise budget allocation across channels based on performance, seasonal phasing and identifying new media investment opportunities. Cross-Functional Collaboration Work closely with internal stakeholders including EMEA colleagues for creative production. Align media activity with promotions, product launches, and trading priorities. Manage and brief external agencies and partners where required. Line Management 2 direct line management reports to assist with the planning and execution of integrated campaigns To carry out any additional tasks as advised by your Line Manager What success looks like within this role: Improved ROAS and profitable revenue growth. Ideally, clear understanding of how offline media drives online performance. Scalable, data-driven media strategies aligned to commercial goals. Strong collaboration across internal teams and agency partnerships. Required Experience/Skills: Minimum 5-7+ years of experience in e-commerce media management and/or performance marketing. Preferred, strong hands-on experience executing digital advertising. Proven experience planning and evaluating integrated marketing campaigns . Deep understanding of e-commerce KPIs (ROAS, CPA, LTV, conversion rate). Strong analytical mindset with experience using GA4 and performance dashboards. Experience working with large budgets and performance targets. Background in high-growth e-commerce, retail, or DTC brands.

Head of Creative Multi-Brand Consumer/e-Commerce (GM & FMCG) West London/Hybrid up to £75k Basic Scale Up Business A growing consumer retail business with a portfolio of brands across general merchandise and FMCG is looking for a commercially focused Head of Creative to provide hands on leadership, strategy and structure to a growing team. This is a senior, hands-on role for an experienced creative leader with deep expertise across photography, graphic design and art direction , alongside broader brand and content creation. Working closely with founders and senior stakeholders, the Head of Creative will lead a creative team in meeting the pace and priorities of the business, responsible for channels across Amazon, B2B and D2C. Operating in a fast-paced scale-up environment, the Head of Creative will be comfortable setting creative direction and standards, while remaining closely involved in day-to-day execution. Key Responsibilities Own and deliver the overall creative vision aligned to brand and commercial objectives Define, evolve and protect the brand's visual identity, creative guidelines and tone Lead art direction across photography, graphic design and content , ensuring a high standard of execution Oversee ecommerce photography, lifestyle shoots, campaign visuals and product imagery Guide graphic design across digital assets, campaigns, site content and brand materials Ensure creative consistency across all online and customer-facing touchpoints Partner closely with marketing, ecommerce and product teams to support trading and growth goals Translate brand strategy into compelling creative ideas and executions Act as a senior creative voice within the business, influencing brand and customer experience decisions Manage and develop internal creative teams, agencies, photographers and freelance partners Build scalable creative processes that balance speed, quality and ambition The Candidate Proven experience in a senior creative role within ecommerce, online retail or a digital-first brand Strong background in art direction, photography and graphic design Experience leading creative output across multiple formats and platforms Comfortable operating as a player manager in a scale-up environment, with natural project management skills Highly collaborative, able to work closely with founders and senior leaders Commercially aware, with the ability to connect creative decisions to business outcomes Confident managing cross functionally, photographers, designers and freelance partners Within 12 months, the Head of Creative will have elevated visual quality and consistency across photography, design and digital content, strengthened brand recognition, and built a scalable creative foundation that supports continued ecommerce growth. Apply today to find out more and be considered. BH35120

Senior Paid Media Executive Manchester £32-38k Fashion Brand Zachary Daniels are proud to partner with a fast-growing fast brand who are currently looking for a Senior Paid Media Executive to drive performance across Paid Social (Meta, TikTok, Pinterest) and Google Ads (Search, Shopping, Performance Max). This is a hands-on role focused on delivering ROAS, CPA and revenue growth, managing budgets and scaling customer acquisition in a fast-paced fashion e-commerce environment. Key Responsibilities: Manage and optimise paid campaigns across Meta and Google Ads Monitor performance metrics including CPM, CTR, CPC, CVR, CPA and ROAS Build and maintain campaign structures, audiences, keywords and bidding strategies Develop and execute structured test-and-learn plans Translate trading priorities (launches, seasonal drops, promotions) into channel plans Collaborate with Creative, E-commerce and CRM teams on performance-driven campaigns Produce weekly/monthly performance reports with clear optimisation actions Monitor tracking, GA4, Shopify and product feeds Skills & Experience: 3+ years' hands-on paid media experience Strong knowledge of Meta Ads Manager and Google Ads Proven experience managing budgets and achieving ROAS/CPA targets Strong analytical and optimisation skills Fashion or e-commerce experience desirable Benefits: Competitive salary Staff discount 25 days holiday + bank holidays Opportunity to join a growing fashion brand Join a lovely, collaborative in-house team Plenty of progression opportunities If you're a performance-driven Paid Media Executive ready to step into a senior role with real ownership and impact, apply now! BH35465

I am currently recruiting for an Ecommerce Marketplace Coordinator to join a growing team for a well-known international company who work with a number of household brand-name goods. This position will begin on a temporary basis, with the intention of becoming permanent after a successful 5+ month period. A great opportunity for someone with administrative/marketing and ecommerce experience - We are ideally looking for anyone with some form of experience with ecomm systems, dealing with listings, stock, orders and more. My client is looking for somebody who is a self-starter, highly motivated and has some kind of marketplace experience. Within this role you will be part of a small team assisting with product listing, troubleshooting ecommerce, inventory management, account management. An ideal position for someone with exceptional rapport building. You will be expected to work alongside their internal marketing team involving campaigns and inputting information into landing pages and making them live across the board. The ideal candidate will have hands on experience, can demonstrate knowledge or interest in marketplace platforms like Amazon, Zalando & Shopify. This role is based in Milton Keynes central and does have subsidised parking on site for employees with expectations of being office based 3 days per week and working from home 2 days per week. Core working hours will be Monday-Friday 9AM-5PM. This role is paying between 25,000 to 28,000 perfect for a graduate looking to build their experience in the ecommerce sector or someone with 1-2 years' experience within an admin/ecommerce role. With this role being a temp to perm position to begin, you would be paid at an hourly rate the equivalent of the annual salary mentioned above. Benefits on offer with this position: - Multiple free/gifted stock quarterly - Over half price discount on any brand within the company - Hybrid working 3 days office 2 days from home - Free snacks & coffee machine - Free gym/fitness incentives - Themed lunches - Pension What to expect day-to-day: Product listing and optimization: Create and maintain compelling product listings that showcase products effectively, including product descriptions, A+ Content, high-quality images, and relevant keywords to maximize visibility and conversion rates. Trouble shoot listing issues and queries: Work actively with support teams in a timely manner to ensure the company are trading effectively and are project launch ready. Advertising and campaign management: Work with direction from your manager to assist with the creation and management of advertising campaigns to effectively achieve the target metrics. Inventory control and management: Monitor inventory levels, advise weekly inventory replenishment requirements / order fulfilment ensuring optimized product availability. Identify marketing and promotional opportunities: Develop proposals for key events i.e. Prime Day, Black Friday, end of season sales, etc. Brand presentation: Partner with the Manager and Marketing team to ensure best-in-class presentation of the brands to give consumers the best brand experience possible on any given platform. What do we need from you: Prior experience in ecommerce to any degree and an understanding of how items are listed and sold will be very beneficial. Knowledge on ecommerce platforms such as Amazon, Zalando, Shopify etc. is essential for this role. Good understanding or an interest in advertising, marketing or similar would be great. Confident on MS Excel, capable of working on spreadsheets. Great internal and external level communication skills are going to be essential. The ability to get to Milton Keynes at least three times a week is a must. If you believe you are the ideal candidate for this Ecommerce Marketplace Administrator role or if you wish to learn more about this role, please do not hesitate to reach out or submit your CV application. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Murray Recruitment are recruiting an Operations Manager for our client based in North Lanarkshire. This is an exciting opportunity to join a fast-growing e-commerce business operating across multiple warehouse and outdoor distribution sites. The successful candidate will play a key role in developing operational efficiency, resource planning and communication across several busy operational areas. Role Overview This newly created role will oversee day-to-day operations across several sites, including indoor warehouse facilities, outdoor areas and an additional warehouse location nearby. Managing multiple supervisors and supporting a workforce of up to 50 employees during peak periods, the Operations Manager will focus on capacity planning, workforce scheduling and operational efficiency. The successful candidate will ensure resources are aligned with daily order volumes, inbound deliveries and courier deadlines, while implementing operational improvements that support continued business growth. Key Responsibilities Lead operational planning across multiple sites, ensuring staffing levels align with daily order volumes and incoming deliveries. Develop and implement workforce planning and shift structures to support peak trading periods, seasonal demand and continued business growth. Coordinate activity across goods-in, picking, packing, dispatch and plant maintenance teams. Work closely with site supervisors to improve collaboration, communication and operational alignment across locations. Implement performance targets, productivity tracking and operational KPIs for warehouse teams. Manage capacity planning to support daily order volumes of approximately 6000 orders. Optimise storage and warehouse layout, including racking configuration and stock organisation to maximise space utilisation. Liaise with courier partners to ensure efficient collection schedules and explore opportunities to extend dispatch cut-off times. Act as a key problem solver across operations, resolving issues such as courier delays or operational disruptions. Oversee site standards, ensuring facilities remain organised, safe and operationally efficient. Manage relationships with waste management providers and ensure effective segregation of materials including plastic, wood and cardboard. Work with third-party suppliers supporting health and safety compliance. Ensure effective communication across all sites, keeping teams informed of operational plans and changes. Support senior leadership with operational planning and continuous improvement initiatives. Skills & Experience Proven experience in operations management within a warehouse, logistics or e-commerce environment. Strong background in resource planning, workforce scheduling or capacity planning. Knowledge of warehouse processes including goods-in, pick, pack and dispatch. Experience implementing operational KPIs, productivity targets or performance tracking systems. Excellent problem-solving skills with the ability to react quickly to operational challenges. Strong communication and leadership skills with the ability to engage teams and drive change. Hands-on management style with a visible presence across operational areas. Experience working with courier providers, suppliers and external service partners. Knowledge of warehouse layout planning, storage optimisation or racking configuration is advantageous. Offering Salary £40,000 £45,000 per annum Monday Friday, 40-hour working 29 days annual leave Generous staff discount across an extensive plant and garden product range Opportunity to join a fast-growing and ambitious online business Career development opportunities with potential progression within a growing organisation

General Manager Dalston, East London 40,000 - 42,000 plus bonus An exciting opportunity has arisen for an experienced and commercially minded General Manager to lead a well-established independent bar in the heart of Dalston. This is a venue with a relaxed, easy-going atmosphere and a loyal local following. The owners are passionate about creating a welcoming environment where great service, quality drinks and a strong team culture sit at the centre of the business. The successful candidate will take full ownership of the day-to-day operation, leading the team, maintaining high service standards and ensuring the venue continues to grow its reputation within the local community. Key Responsibilities Oversee the full day-to-day running of the venue Lead, motivate and develop the bar and floor team Deliver excellent customer service and maintain a welcoming atmosphere Manage stock, ordering and supplier relationships Monitor sales, margins and labour costs to drive profitability Ensure compliance with licensing, health and safety and operational standards Plan and support events, promotions and busy trading periods Maintain strong relationships with regular customers and the local community About You Previous experience as a General Manager or senior bar manager within a busy bar or hospitality venue Strong leadership skills with the ability to build and motivate a positive team culture Commercial awareness and experience managing P&L performance A hands-on and visible management style Passion for hospitality and creating great customer experiences Well organised with the ability to manage a fast-paced environment What's On Offer Salary of 40,000 - 42,000 plus performance-related bonus The opportunity to lead a successful independent venue A supportive ownership team with real autonomy in the role A vibrant East London location with a strong local customer base This is a fantastic opportunity for a passionate hospitality professional looking to take ownership of a well-loved venue and make their mark within one of East London's most lively areas. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering

Commercial Finance Manager South West London (Hybrid) Permanent Retail & Consumer Up to £75,000 + Bonus + Benefits We're partnering with an exciting, high-growth company to appoint a commercially focused finance professional into a high-impact role supporting the wider business. This is a brilliant opportunity to join a fast-paced, entrepreneurial environment where the culture is collaborative, down to earth and refreshingly non-corporate. The teams are genuinely supportive, hands-on and solutions-focused people, get stuck in and make things happen. Reporting into senior finance leadership, this role sits at the heart of commercial decision-making across retail and e-commerce performance. The Opportunity The purpose of this role is to provide high-quality commercial finance support to the business, helping teams understand performance, optimise profitability and make better-informed decisions. You'll be responsible for building and maintaining insightful financial models, delivering meaningful analysis and partnering closely with stakeholders across trading, buying, merchandising and e-commerce. This role would suit someone who enjoys pace, ownership and working closely with the business rather than sitting purely in the numbers. Key Responsibilities Business Partnering & Performance Act as a trusted finance partner to retail and e-commerce teams Provide the right balance of support and constructive challenge to drive performance Deliver clear, actionable insight to senior stakeholders Prepare and track KPIs to optimise key business drivers Attend weekly trading meetings and translate performance into forward-looking actions Planning & Forecasting Play a lead role in budgeting and reforecasting cycles Manage and evolve financial planning models Monitor weekly performance and assess impact on forecast Support scenario planning in a fast-moving trading environment Commercial Analysis Deliver sales and margin variance analysis Partner closely with Buying and Merchandising to drive efficiencies Lead CAPEX forecasting, reporting and post-investment reviews Produce robust financial appraisals to support decision-making Team Leadership Support, coach and develop two direct reports Foster a positive, collaborative team environment What We're Looking For Fully Qualified Accountant (ACA / ACCA / CIMA) Proven experience in a commercial finance or business partnering role Retail, consumer or multi-site experience highly beneficial Strong financial modelling and Excel capability Confident communicator able to influence non-finance stakeholders Highly organised with strong attention to detail Comfortable working in a fast-paced, evolving environment We're looking for someone who is: Commercially curious and proactive Down to earth and approachable Comfortable rolling their sleeves up Calm and solutions-focused under pressure A natural relationship builder Happy in a fast-moving, less corporate culture Someone who gets stuck in and just makes things happen What's On Offer Hybrid working Strong staff discount Real exposure to senior stakeholders Supportive, friendly and high-performing team Genuine opportunity to add value and make an impact If you're a commercially minded finance professional who enjoys pace, ownership and working closely with the business we'd love to hear from you. BH35572

Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.

Our client provide domestic and International cross border e-commerce and mail solutions to businesses worldwide. As an autonomous broker, they handle domestic and international deliveries and European returns across their postal and commercial networks. By working with local home delivery specialists, they also provide the best last-mile experience available. Due to expansion they are now looking for a new Business Development Manager or Senior Business Development Manager depending on experience, from an International eCommerce cross-border specialist background with a basic salary which can range from 50,000 to 60,000 plus commission, car alllowance and other benefits DOE Idealy they are looking for candidates who are North West based, but as a National role, other areas across the UK will also be considered Goal of the position - Responsible for the generation of new business nationally as designated by Commercial Director & National Sales Manager (New Business). - Working with other members of the Sales team to maximise revenue growth and profit margin. - To introduce the Company's products and services to potential customers through telephone calling, trade shows or personal visits within an agreed call cycle. Sales - To identify, research, investigate and close new accounts throughout UK & Ireland - To build pipeline of potential clients. Details Including expected spend levels and any competitor information to be recorded on relevant system. - Work effectively within the sales team to maximise sales opportunities. - To make qualified visits to prospective and existing customers using effective route planning and time management. - To manage key accounts effectively and record all contact/information on relevant system. - To provide customers with timely and relevant information about the client's services. - Proactively provide customers with accurate information, enabling them to access services at the earliest opportunity, with maximum ease. - Present a professional image of the company to all at all times and develop and maintain relationship with prospective and existing customers. - Develop and maintain effective relationship with other sales team members, other departments and management. - Ensure all sales procedures are followed at all times - Ensure customer agreements/tariffs are signed before trading begins, and that accurate rates have been communicated to the Finance Department. - Ensure all corporate standards are met. Expertise - Minimum GCSE level in English and Maths or equivalent - Proven sales experience and performance in International Cross Border / E-Commerce Solutions - Able to find and close business - Excellent knowledge of sales procedures - Experience of CRM systems - Knowledge of health and safety issues relating to job - Excellent Microsoft skills, Word, Excel, PowerPoint - Excellent communicator both in person and by telephone - Holder of clean current driving licence (minimum 1 year) - Good geographical knowledge - Self-starter - Result oriented - Flexible and adaptable - Good team worker and able to work on own initiative - Able to prioritise own work, and work without supervision - Diplomatic and resourceful - Planner and organiser

Freightserve recruitment are looking for an experienced Operations Manager who is experienced within eCommerce. The company are a busy fast growing company. Job Description:- We're looking for a motivated and capable Senior Operations Manager to join our team and help deliver outstanding results in this area of the business. You'll contribute to the success by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence. Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI's, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice. Duties- Overall responsibility for operations ensuring that processes run efficiently and effectively Be the Voice of Operations and the Operations Champion throughout the business Responsibility for operational planning using a data driven and analytical approach Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team Responsibility for the operations budget & operations/warehouse P&L Responsibility for driving improvements, best practice and operational excellence Develop & implement operational strategies and SOP's Responsibility for warehouse health, procurement, KPI's and operational performance Responsibility for always ensuring compliance with regulations and health & safety standards Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner Responsibility for disaster recovery planning which is regularly reviewed and tested All candidates must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Duties: Maintaining and uploading product pricing for new products via online platforms Administering online promotions including retail and invoice pricing Implementing promotions, monitoring and updating brand promotional calendars, submitting promotion details to channels, collating promotional data Liaising with retail contacts to ensure new product listings and promotions are progressed to live status on the agreed dates Updating daily channel performance reports Maintaining inventory databases and aiding with intake planning Monitoring channel health, including product activation's, stock levels, run rates Highlighting any issues to the Trading Manager Administering Amazon FBA stock replenishment's by working with the operations team to ensure efficient flow of stock into the Amazon channel Monitoring and collating data on returns and daily dispatch volumes Skills: Excellent level of arithmetic Confident in use of Microsoft Excel Experience in ecommerce is a significant advantage The ability to operate as part of a team Self-motivated with the ability to succeed in a varied, fast paced environment. Commercial acumen with the ability to see the bigger picture. Integrity of the highest level (INDPERM)

Quest Search & Selection are currently recruiting for an Assistant eCommerce Manager. In this role you will play a key role in delivering online campaigns and promotions whilst working on the daily trading & optimising of the website. The business is a leading international fashion & lifestyle retailer that compromises of a multi-channel offer, which is available in-store & via 3rd parties and online. This role is ideal for someone who thrives in a results-driven environment and is eager to grow their digital retail career. Role and Responsibilities of this an Assistant eCommerce Manager role: Lead the daily trading operations of the platforms, ensuring performance aligns with business goals and seasonal trends. Focus on driving sales, enhancing conversion, and maximising performance across key KPIs. Analyse trading data across daily, weekly, monthly, and annual timeframes, identifying key business drivers and recommending strategic actions to meet sales and profitability targets. Monitor competitor activity and customer behaviour to support a commercially driven approach to homeware assortment and promotions. Take ownership of campaign and promotional planning, ensuring critical paths are managed from concept to execution. Oversee the quality and performance of product content on the site Qualifications Required for this an Assistant eCommerce Manager role: Proven experience (minimum 1-4 years +) in a digital trading, merchandising or ecommerce role within a retail or consumer-facing (B2C) environment. Proficiency with ecommerce platforms; experience with Hybris ior similar s desirable. Strong analytical mindset with advanced skills in reporting tools including Google Analytics, Contentsquare, and Excel. Has understanding of SEO, online merchandising, and digital performance metrics. Experience managing or mentoring junior team members whether an intern or coordinator is desirable but not essential. Benefits of this Assistant eCommerce Manager role: Head officed based 4 days and 1-day WFH Subsidised café Discount across all group Contributory pension LTIP Bonus & monthly incentives This is a great opportunity for someone to move their career to join a well renowned retailer in their specialist field. If you feel like you have the qualifications for this position, please apply with your updated CV today quoting the reference no JO-47. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.