139 jobs found

One of my local authority clients in the Hertfordshire region are currently on the search for a Senior Private Sector Housing Officer. Role: Private Sector Housing Officer Rate: Neogitable Start date: ASAP Working pattern: 2 days on site 37hrs Role Duties: Investigation of complaints regarding housing in line with council policies and procedures, using the Housing Health and Safety Rating System (HHSRS). Where appropriate, to initiate and follow through formal enforcement action under Housing Act 2004. Mandatory licensing of houses in multiple occupation (HMOs) including investigation and enforcement of unlicensed HMOs. Investigating unlicensed HMO's carrying out rogue landlord work You will be required on site 2 days per week with the remaining 3 days working from home.

Are you looking for a new opportunity to develop a career in Local Government? We have an opening for a Business Support Officer to join our client, Warwickshire County Council. Job Title: Administrator Pay rate: 13.69ph Duration: Temporary ongoing (could be extended or become permanent) Company: Warwickshire County Council Hours: Full time - 37 hours per week Location: Primarily remote but working one day in Warwick Start Date: ASAP What does the job entail? On behalf of Warwickshire County Council, Pertemps Recruitment have an exciting opportunity for a Business Support Officer to join a busy team of assessors supporting home transport applications. This role would suit someone with strong administration and customer service skills who is confident managing a busy workload and handling challenging conversations professionally. The successful candidate will support the team with general enquiries via phone and email, inbox management, and day-to-day administrative duties. You will achieve this by: Managing a shared inbox and responding to enquiries Handling inbound calls from parents and service users Supporting with home transport application enquiries Managing complaints professionally and confidently Providing accurate administrative support to the wider team Maintaining records and updating internal systems Working effectively within a busy office environment What are we looking for in the ideal candidate? Previous administration experience Strong customer service and communication skills Experience working within a busy office environment Confident managing telephone and email enquiries Ability to remain calm and professional in challenging situations Good IT and organisational skills About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built on mutual trust and respect within a partnership environment where you will feel both fulfilled and valued. Warwickshire County Council is a leading Local Authority with offices across the county. They are committed to delivering high-quality services and you can expect to be part of teams that are: High performing Collaborative Customer focused Accountable Trustworthy

Job Details Deputy Head of the Proctors' Office Proctors' Office, University Offices, Wellington Square Deputy Head of the Proctors' Office Proctors' Office, University Offices, Wellington Square, Oxford, OX1 2JD Grade 8: £49 119 - £58 265 p.a. This role sits within the The Proctors' Office which manages student casework for the University. We are a friendly and supportive team of 15 colleagues looking for an experienced manager to support this important and high profile work. The Deputy Head of the Proctors' Office manages a team of caseworkers, and deputises for the Head of the Proctors' Office as required. The remit of your team would be academic misconduct and student complaints. The Proctors' Office is an impartial and discrete institution within the University, made up of a permanent team that advises and supports the annually elected Proctors and the Assessor in their work. The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one-year period. They are given considerable powers to act on the University's behalf in matters of central importance to its functioning and its reputation. The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. What We Offer As an employer, we genuinely care about our employees' wellbeing, and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans Membership to a variety of social and sports clubs This role also offers the opportunity for some hybrid working About the Role A key focus of this role will be managing a team of Casework Managers who conduct investigations into student academic misconduct, and handle student complaints, extension requests and academic appeals. You will oversee the full case portfolio, taking the lead on the most complex cases while providing expert advice to colleagues. You will ensure all cases are managed professionally, proportionately, and within specified regulatory timeframes, in line with University regulations, policies and codes of practice, as well as the expectations of the Office for Students (OfS) and the Office of the Independent Adjudicator (OIA). About You You will be required to demonstrate strong casework management skills alongside excellent organisational, analytical and communication skills. You must be able to develop an in-depth knowledge and understanding of the relevant rules and regulations as well as the University's education policy framework and governance structure. You will use this knowledge to make well-informed, timely and reasonable decisions on student cases, working closely with senior decision-makers. You will also be required to work effectively with students and staff across the collegiate University, providing advice on relevant University procedures, decisions and risk. The ability to demonstrate sound judgement, tact and discretion is essential, particularly when handling highly sensitive and confidential matters. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12.00 noon on 3 June 2026. Interviews are expected to take place during week commencing 15 June 2026 and will be in person.

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.

To provide strong, visible leadership and strategic oversight of a 40-bed nursing and residential care home specialising in dementia care. The Operations Manager will ensure the delivery of high-quality regulatory compliance, financial sustainability, and continuous service improvement. Key Responsibilities 1. Leadership & Management Provide clear leadership to the administrative and domestic team Foster a positive, inclusive, and accountable workplace culture Oversee recruitment, retention, and development of staff Implement systems and processes to support high quality care and improve operational efficiency Ensure effective use of clinical systems and digital services Lead on policies and HR processes 2. Strategic Oversight Contribute to and implement the organisation s strategic plan Identify growth opportunities and service improvements Monitor performance against KPIs and drive continuous improvement Lead change management initiatives 3. Quality & Compliance Ensure compliance with regulatory standards (e.g. Care Quality Commission requirements) Oversee audits, inspections, and action plans Maintain high standards of clinical governance and safeguarding Ensure robust policies and procedures are in place and followed 4. Operational Management Ensure safe staffing levels and effective rota management for the administration and domestic team Monitor occupancy levels and admissions processes Manage incidents, complaints, and risk effectively 5. Financial Management Manage budgets, financial planning and reporting Monitor income streams including OCC contracts and self-funding residents. Work with accountants and the finance officer to ensure financial stability Ensure efficient use of resources without compromising care quality Identify opportunities to improve income generation and operational efficiency. 6. Procurement & Resource Management Lead procurement strategy for equipment, supplies, and services Negotiate contracts and maintain supplier performance Ensure value for money and compliance with procurement policies 7. Stakeholder Engagement Build strong relationships with families, and external partners Liaise with local authorities Represent the organisation professionally in all interactions 8. Safeguarding & Risk Management Ensure robust safeguarding practices are embedded Lead on risk assessments and mitigation strategies Promote a culture of safety and transparency Person Specification Essential Qualifications & Experience Proven experience in a senior management role within health or social care Strong knowledge of regulatory frameworks (e.g. Care Quality Commission standards) Demonstrable experience in staff leadership and team development Experience in financial management and budget control Experience in procurement and contract management Desirable Management qualification (e.g. Level 5 Diploma in Leadership for Health & Social Care) Experience managing care services Skills & Competencies Leadership Strong, confident, and empathetic leadership style Ability to motivate and inspire teams Strategic Thinking Ability to think long-term and align operations with organisational goals Data-driven decision-making Communication Excellent verbal and written communication skills Ability to engage effectively with diverse stakeholders Operational Excellence Strong organisational and problem-solving skills Ability to manage competing priorities Financial & Commercial Awareness Understanding of budgets, cost control, and financial reporting Commercial awareness in procurement and service delivery Personal Attributes Compassionate and values-driven Resilient and adaptable High integrity and professionalism Key Performance Indicators (KPIs) Regulatory inspection ratings (e.g. Care Quality Commission) Occupancy rates Staff turnover and retention Budget adherence Resident and family satisfaction Working Conditions On-site role, with participation in the on-call rota out of hours Other Requirements Enhanced DBS check Right to work in the UK Vale House is a not-for-profit Dementia Care Home specialising in the highly skilled care required for people who have complex needs arising from dementia. Its specialist care is much sought after and is provided in a light bright building which was purpose built in 2012 just outside Oxford, between Littlemore and Sandford-on-Thames. The forty individual en-suite rooms, which are all outward looking, are built around a figure of eight with internal courtyard gardens where residents can walk safely and securely. Founded in 1990 Vale House has one clear purpose: to care for people with dementia however severe or complicated, and to support their families. The quality of the work of Vale House rests on the skill and commitment of the staff who are chosen with care, well taught and then helped to learn further and work closely as a team. Support for families is a defining characteristic of Vale House, and unusually Vale House has dedicated family support workers, committed to supporting the family and friends of each resident. This commitment contributes greatly to the inclusive friendly environment which so many family and visitors comment on. Vale House is registered as an independent charity with the Charity Commission and with Companies House and conforms to the standards and procedures required by those two bodies. It is governed by a committed Board of Directors (unpaid) who are also the Trustees of the charity.

Full job description Assistant Team Manager Join our team as an Assistant Team Manager and play a key role in delivering life-changing adaptations that help vulnerable residents maintain their independence in their own homes. Contract to start ASAP Assistant Team Manager Duration: 12 weeks with a possible extension. Job Purpose: Assistant Team Manager To deputise for the Team Manager when required. To support with prioritising and allocating work and manage service delivery in line with the objectives of the team with KPIs. To support the Team Manager in ensuring that the service provided is consistent, effective and delivers positive outcomes for individuals/carers/families in ways that demonstrate Haringey Values. To assist with leading, setting and implementing a performance management framework and ambitious service performance targets, practice standards and competencies within employees' professional fields of work. To conduct post and unscheduled site inspections to ensure specified works are undertaken to contract standards and are in accordance with the Occupational Therapists' recommendations and to attend site meetings with surveyors, service users and other professionals, in order to monitor, resolve and advise on issues raised on site. Responsibilities: Assistant Team Manager To conduct some supervisory functions within a team of Surveyors and Advice and Assessment Officers. This will include inductions, the reporting of employee staff productivity and assisting the Team Manager in conducting formal management processes where necessary. To assist the Team Manager in ensuring that all stages of the Disabled Facility Grant (DFG) application and adaptation provision process are in line with Council policy and Statutory Guidance and legislation. To assist the Team Manager in ensuring that case file recording and client information is maintained on the Council's Social Care Systems and completed according to standard and linked to Performance Indicators. Within delegated authority, to assist the Team Manager to investigate complaints from Council Members, MPs, and members of the public, according to departmental procedures. To assist the Team Manager in identifying staff training needs and ensure high standards of professional practice through systematic individual and team development as well as the management of staff performance and productivity. To assist the Team Manager in ensuring that services meet Safeguarding requirements and provide professional expertise to Safeguarding enquiries. To conduct post and unscheduled site inspections to ensure specified works are undertaken to contract standards and are in accordance with Occupational Therapists' recommendations. To monitor and report back on customer satisfaction, contractors, and adaptation service KPIs. Also to ensure value for money via the specifying of works, additional works requests and the invoicing of completed adaptations. To attend site meetings with surveyors, service users and other professionals, in order to monitor, resolve and advise on issues raised. To hold and manage a small caseload of potentially complex adaptations.

Member Liaison & Complaints Support Officer 19- 21 per hour Full-time Hybrid (1 day in London office) We're working with a well-established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis. This role is an immediate start and will run until October this year - candidates need to be immediately available. This is a great opportunity for someone who enjoys detail-driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism. The role You'll provide day-to-day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It's a busy and varied role where organisation, attention to detail, and clear communication are key. Key responsibilities Providing administrative support across complaints and member liaison processes Logging complaints and Code of Conduct cases accurately on internal systems Maintaining trackers to monitor cases, actions, and deadlines Carrying out initial eligibility checks and escalating queries where needed Updating CRM systems with accurate and timely information Coordinating complaints panels, including scheduling via Microsoft Teams Liaising with internal and external stakeholders to confirm availability and attendance Preparing and distributing panel documentation Supporting panel meetings and ensuring records are maintained Managing and triaging a shared complaints inbox Supporting improvements to inbox processes and workflows Assisting with reporting, including quarterly updates on complaints activity Providing general admin support, including document management and case coordination What we're looking for Previous experience in an administrative role within a busy, service-focused environment Strong organisational skills and the ability to manage multiple priorities High attention to detail, especially when handling sensitive or confidential information Confident using IT systems, including Microsoft Office, Teams, and CRM platforms Clear and professional communication skills A collaborative approach and willingness to support across the wider team Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Positive Employment is currently recruiting for a Repairs and Maintenance Team Leader for our client a government organisation in Loughborough. The successful post holder will protect tenants' health and wellbeing by proactively identifying, diagnosing, and specifying effective solutions for damp, mould, and condensation issues across the council's housing stock, ensuring compliance with statutory obligations, housing standards, and best practice. This role is a temporary contract initially for 6 months with the possibility to extend. This role is 4 days on site. 1 day in the office. Duties and Responsibilities but not limited to: Undertake comprehensive inspections of homes to investigate reports of damp, mould growth, condensation, water ingress, and related defects. Diagnose root causes, including building defects, ventilation failures, heating performance, lifestyle factors, and environmental conditions. Assess risks under the Housing Health and Safety Rating System (HHSRS), with particular focus on vulnerable households. Specify appropriate remedial works, including structural repairs, damp-proofing solutions, ventilation upgrades, insulation improvements, and mould treatment. Prepare clear schedules of work, technical specifications, and cost estimates for inclusion in repairs and planned works programmes. Ensure specifications align with council standards, Building Regulations, and approved contractor frameworks. Communicate findings and solutions clearly and sensitively to tenants, supporting resident understanding and cooperation. Provide professional advice to Housing Officers, Repairs Teams, Complaints Teams, and Environmental Health where required. Support early intervention and prevention strategies to reduce repeat cases and service demand. Ensure all activity complies with the Housing Act, HHSRS, Building Regulations, and policies. Inspect works in progress and post-completion to assure quality, effectiveness, and value for money. Contribute technical input to complaints responses, Ombudsman cases, Member enquiries, and legal disrepair claims. Maintain accurate property records, inspection notes, photographs, and reports on housing management systems. Identify trends and systemic issues across the housing stock and contribute to service improvement initiatives. Support the development of damp and mould policies, procedures, and staff guidance Personal Requirements: Significant experience surveying damp and mould issues within social housing or local authority settings. Strong knowledge of residential building pathology and traditional and modern construction methods. Detailed understanding of housing legislation, regulation, and landlord responsibilities. Experience working in occupied homes and managing sensitive customer situations. Qualification in Building Surveying, Construction, Property, or related discipline (HNC/HND, degree, or equivalent experience) (desirable). Damp, mould, or building pathology-related training or certification (desirable). Full UK driving licence and ability to travel across the housing stock. Working Hours: 37hrs / Monday - Friday Pay: £32.84 per hour Please note this role is within the scope of IR35.

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc. The successful candidate will have 5 years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Assessment Officer - Financial Assessments Location: Wembley (Hybrid Working) Contract: Temporary - Immediate Start (minimum until October) Hours: Full Time Positions Available: 2 Pay Rates: PAYE: £18.65 per hour Umbrella: £24.56 per hour (will consider up to £28 umbrella for right candidate) About the Role A local authority based in Wembley is seeking two experienced Assessment Officers to join their Financial Assessments team on a temporary basis. This is an immediate start role with an initial booking until at least October , with potential for extension. You will be responsible for completing financial assessments for council residents , primarily in relation to care packages , and assessing benefits such as Council Tax Reduction and Housing Benefits . The role will also involve handling appeals, complaints, and specialist cases . Key Responsibilities Carry out financial assessments for adult social care and care packages Assess eligibility for council benefits (e.g. Council Tax, Housing Benefit) Manage and respond to appeals, complaints, and complex/specialist cases Ensure assessments are accurate, compliant, and completed within deadlines Update and maintain records using relevant local authority systems Liaise professionally with service users, families, and internal teams Essential Requirements Previous experience carrying out financial assessments within a local authority Experience using Mosaic (essential) Experience using Abacus (strongly desirable) Able to hit the ground running in a busy team Positive, proactive "can-do" attitude Strong attention to detail and organisational skills Additional Information Hybrid working (office presence required in Wembley) Basic DBS check required (must be able to pass if successful) Immediate start available

Legal Business Support Officer Location: Hybrid working (Harrow Council Hub, Forward Drive, Harrow, HA3 8NT) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - 3 months (with potential to extend) Pay Rate: 16.71 (PAYE) Pertemps is recruiting a Legal Business Support Officer to support HB Public Law, a shared legal service delivering work across multiple local authorities. This is a varied and fast-paced role providing high-quality legal and administrative support within a regulated public sector environment. This role will include performing a PA type function to the Director of Legal and Governance and, when necessary, providing diary support across the team. Key Responsibilities: Provide comprehensive administrative and legal business support across the Legal & Governance service in accordance with statutory requirements and council policies. Act as a key point of contact for complex enquiries and minor complaints, resolving issues effectively and escalating where appropriate. Support lawyers and managers by producing complex, confidential and sensitive legal documents, reports and correspondence. Co-ordinate meetings, panels and hearings, including diary management, preparing agendas, minute-taking and post-meeting actions. Maintain accurate records on legal case management systems, databases and spreadsheets, producing reports as required. Essential Requirements: Experience in legal support, governance or public sector business support Strong organisational skills and attention to detail Proficient in MS Word, Excel, Outlook and PowerPoint Excellent communication skills and ability to handle confidential information Ability to manage competing priorities and work collaboratively Desirable: Local government or shared legal service experience Financial administration or SAP experience About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)>

Customer Liaison Officer, Ballymena, £14.17 per hour, Immediate start Your new company You will be joining a forward-thinking local authority committed to delivering high-quality services to the community. Within the Community Planning & Development section, the organisation plays a key role in supporting local initiatives, enhancing community facilities, and ensuring excellent service delivery to residents and stakeholders. The team values professionalism, collaboration, and continuous improvement while promoting equality, transparency, and accountability in all areas of work. Your new role As an Administrative Support Officer, you will provide a wide-ranging, professional, and confidential administrative service to the DEA team and wider Community Planning & Development section. Key responsibilities will include: Delivering comprehensive administrative and secretarial support, including diary management, meeting coordination, and handling correspondence.Maintaining office systems, databases, filing structures, and ensuring compliance with auditing and records management procedures.Producing reports, collating management information, and assisting with Council and committee documentation.Attending meetings, taking accurate minutes, and following up on action points.Coordinating training events, seminars, and bookings, including venues, travel, and delegate management.Supporting the delivery of marketing campaigns, publications, and awareness events, including updating website content.Managing enquiries from the public and stakeholders, including handling complaints in line with policy.Assisting with community centre bookings, payments, and front desk systems.Supporting financial processes and handling cash in accordance with procedures.Providing flexible support across the department to meet deadlines and service demands.You will play a vital role in ensuring the smooth day-to-day running of the service while maintaining high standards of accuracy, organisation, and customer service. What you'll need to succeed To be considered, you will demonstrate strong administrative experience and the ability to work in a fast-paced environment.Essential criteria include:A minimum of 5 GCSEs (including English and Maths at Grade C or above) and at least 2 years' administrative experience in a busy office environment ORAt least 4 years' administrative experience in a similar environment without the formal qualification requirementProven ability to manage high volumes of work and prioritise competing demands effectivelyExperience using office technology such as Microsoft Word, Excel, PowerPoint, and OutlookStrong organisational skills with attention to detail and accuracyExcellent communication skills and the ability to deal confidently with the public and stakeholdersA full UK driving licence and access to transport, or the ability to meet the mobility requirements of the roleA proactive, flexible approach and a commitment to continuous improvement and high performance are essential. What you'll get in return £14.17 per hourBased in Ballymena Immediate startTemp role to 31/08/26 with possible extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Private Sector Housing Officer - East London 55- 60 per hour Initial 6-Month Contract Hybrid Working A progressive East London Local Authority is looking to appoint an experienced Private Sector Housing Officer on an interim basis for an initial 6-month contract, with a strong likelihood of extension. This opportunity sits within a highly regarded Environmental Health and Housing Enforcement team. The council is seeking a confident and technically strong Private Sector Housing Officer who can immediately contribute to complex enforcement work across the private rented sector. This role would particularly suit a motivated Environmental Health professional who thrives in a fast-paced enforcement environment and enjoys managing challenging cases involving rogue landlords, serious hazards, and non-compliant HMOs. The Role The successful Private Sector Housing Officer will manage a varied and complex caseload across the borough, taking responsibility for proactive enforcement and regulatory compliance activity, including: Undertaking HHSRS inspections and detailed property investigations Investigating housing complaints, disrepair, overcrowding, and statutory nuisance cases Taking formal enforcement action under the Housing Act 2004 Serving Improvement Notices, Emergency Remedial Action notices, and Prohibition Orders Investigating rogue landlord activity and pursuing non-compliant landlords Managing HMO licensing inspections, compliance, and enforcement Issuing Community Protection Notices (CPN's) and Civil Penalties where appropriate Preparing detailed prosecution and tribunal case files Liaising with legal teams, landlords, tenants, and external agencies Supporting wider service delivery within the Environmental Health function About You To be considered, you will need: Recent Local Authority experience as a Private Sector Housing Officer Strong technical knowledge of HHSRS, Housing Act legislation, and enforcement procedures Experience carrying out complex enforcement investigations independently Proven background within Environmental Health, Housing Enforcement, or Private Sector Housing Experience dealing with HMO licensing and compliance activity Ability to confidently manage a busy and demanding caseload Excellent report writing, communication, and stakeholder management skills Availability to start at short notice or immediately preferred For more information on this Private Sector Housing Officer opportunity, please contact Shaye at Park Avenue Recruitment. Email: (url removed) Phone: (phone number removed)

Debt Recovery Officer • Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour• Job Type: Full-time hours (4 positions available)• Location: Wembley HA9 - Hybrid working (1-2 days per week in office)• Contract: Temporary until August 2026 with possible extension We are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements. Day-to-day of the role: Manage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios Take ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage Apply a range of recovery techniques to maximise collection while maintaining a customer-focused approach Monitor payment arrangements, follow up on defaults, and trace absconded debtors Maintain accurate and detailed records of all customer interactions and account activity Respond to telephone, written, and electronic enquiries in a professional and timely manner Analyse reports and spreadsheets to track performance against targets Liaise with legal services, enforcement agents, and external agencies to progress recovery action Work with internal teams and external stakeholders to support overall debt recovery objectives Assist with complaints, service requests, and complex casework where required Ensure compliance with relevant legislation, policies, and procedures at all times Required Skills & Qualifications: Knowledge of debt recovery and enforcement processes, including county and/or magistrates' court procedures Experience working in a debt recovery, revenues, or similar environment Excellent verbal and written communication and debt recovery negotiation skills Strong numerical, analytical, problem-solving, and decision-making abilities Knowledge of delivering high-quality customer service in a diverse environment Ability to interpret legislation and explain complex information clearly Experience handling customer enquiries, complaints, and transactions Ability to manage challenging situations and customers professionally Experience using Microsoft Office and case management systems Ability to manage multiple priorities and meet deadlines Strong understanding of equality, diversity, and customer care principles To apply for the Debt Recovery Officer position, please submit your CV detailing your relevant experience.

Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects

Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.

Resident Liaison Officer East London 35,000 - 37,000 + Small Car Allowance / Company Van Start Date: Mid-June We are currently seeking an experienced and customer-focused Resident Liaison Officer to join a planned works team delivering electrical sub-main upgrades across a residential portfolio in East London. This is a site-based role covering approximately 20 occupied residential blocks, all located within walking distance of each other, making this a highly manageable and community-focused patch. Key Responsibilities Act as the main point of contact for residents throughout the works programme Build and maintain positive relationships with tenants, leaseholders, and site teams Provide clear communication regarding programme dates, access requirements, and project updates Arrange and coordinate resident access appointments Manage resident queries, concerns, and complaints professionally and efficiently Carry out pre-start meetings, door knocking, and resident consultations Maintain accurate records of resident communications and access outcomes Work closely with site managers, supervisors, and client representatives to ensure smooth delivery of works Support vulnerable residents and ensure customer satisfaction is maintained throughout the programme About the Project Electrical sub-main upgrade programme Approximately 20 residential blocks All sites situated within close proximity in East London Occupied properties with a strong focus on customer care and communication Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment Excellent communication and interpersonal skills Strong organisational ability and attention to detail Ability to handle challenging situations calmly and professionally Full UK driving licence preferred Package Salary: 35,000 - 37,000 Small car allowance or company van Long-term opportunity with immediate pipeline of works Supportive and established delivery team Start date is targeted for mid-June, with interviews taking place shortly.