Billing Queries Specialist

Billing Query Specialist - 6-12 Month Project Role
Location: Birmingham
Start: ASAP

Are you an experienced Credit Controller or Billing Specialist looking for an exciting project role within a market-leading organisation? Our client is a dynamic, technology-driven business delivering essential services to large-scale residential and commercial customers across the UK. They are seeking a confident, proactive Credit Controller / Billing Queries Specialist to support a key project within their finance function.

The Role

You will play a vital part in improving the billing journey and enhancing cashflow by ensuring customer accounts are accurate, up-to-date, and well-managed. This is a hands-on role where you will investigate, resolve, and prevent billing discrepancies while maintaining strong customer relationships.

Key Responsibilities:

• Managing the end-to-end credit control process, ensuring timely collection of outstanding balances
• Investigating and resolving billing queries efficiently and professionally
• Liaising with internal teams (finance, operations, customer service) to maintain accurate account information
• Identifying recurring issues and contributing to process improvements
• Allocating payments, reconciling customer accounts, and maintaining high-quality financial records
• Supporting the delivery of a wider billing and ledger improvement project

We're looking for someone who is:

• Experienced in credit control, billing, or accounts receivable
• Customer-focused with excellent communication skills
• Able to work confidently with data, reconciliations, and multiple systems
• Proactive, organised, and comfortable managing a busy workload
• A natural problem-solver with a keen eye for detail

What's on Offer :

• A varied project role within a high-growth, well-funded business
• A supportive and collaborative finance team
• Hybrid working with flexibility
• The chance to influence processes during a key phase of business expansion

If you enjoy combining commercial awareness, customer interaction, and analytical thinking-and you're ready to be part of a forward-thinking business -this project role could be the perfect fit.