Company description: B. Braun Melsungen AG Job description: As Senior HR Advisor, you will play a key role in leading Employee Relations activity across the business, supporting managers and employees to navigate people matters with fairness, consistency and confidence. Using your ER expertise, commercial awareness and data-led insight, you will identify trends, mitigate risk and support proactive people solutions that strengthen employee engagement, enable effective decision-making and help our teams perform at their best. Although this role does not include direct line management responsibility, you will provide day-to-day guidance, coaching and oversight to support consistency and quality across the team. Key Details: Location: Thorncliffe Park, Sheffield, S35 2PW. Hybrid working: Minimum three days per week onsite, with flexibility to work from home for part of the week. Contract: Permanent, 37.5 hours per week, Monday to Friday. Your Main Responsibilities: Lead and coordinate ER activity across the business, overseeing the effective allocation, prioritisation and monitoring of cases across the HR Advisory team. Provide specialist advice and support on complex, sensitive and high-risk ER matters, ensuring appropriate escalation and external legal advice where required. Coach and guide HR Advisors and line managers to strengthen fair decision-making and promote consistent application of HR policies and employment legislation. Assess complex people matters with strong commercial awareness, evaluating the potential impact and risk to the business while balancing employee experience, operational needs and legal requirements. Analyse ER data, case trends and recurring themes to identify risks, recommend proactive interventions and improve employee relations outcomes. Support organisational change activity, including consultation, restructures, redundancy, redeployment and TUPE-related processes. Partner with HR colleagues and business stakeholders to improve ER processes, support people initiatives and deliver a trusted, high-quality HR service. What you'll bring: Significant experience in a generalist HR or employee relations role, with a strong track record of managing complex casework. Strong knowledge of UK employment legislation and HR best practice, with the ability to apply this confidently in a commercial business environment. Experience coordinating, prioritising or overseeing ER casework, with the ability to support effective workload management in a busy, changing environment. Confidence in assessing people-related risk, influencing stakeholders and recommending practical, commercially balanced and legally compliant solutions. Strong analytical skills, with experience using HR systems, ER reporting and case data to support effective case management, identify trends, inform decision-making and improve outcomes. Excellent communication, coaching and relationship-building skills, with the credibility to advise colleagues and managers at different levels. A collaborative, values-led approach with a commitment to providing a high-quality service to the business and a positive experience for employees. A full UK driving licence is required, as occasional travel to other B. Braun sites may be needed. Why Join B. Braun? At B. Braun, you'll have the opportunity to make a meaningful difference to healthcare while building a rewarding career with a global, family-owned organisation. We invest in our people through learning, development and long-term career opportunities, creating an environment where expertise is valued, ideas are encouraged and collaboration drives success. Whether you're looking to grow your career, expand your skills or make a genuine impact on patient outcomes, you'll be part of a team helping to shape the future of healthcare. What We Offer Career Development Ongoing learning and development opportunities Long-term career opportunities within a global healthcare organisation Paid professional membership (where required) Opportunities to learn from experienced healthcare and industry professionals Reward & Benefits Discretionary annual and bonus scheme 7% employer pension contribution Life assurance at 3x salary Health Cash Plan Employee Assistance Programme Group income protection scheme Wellbeing & Lifestyle 27 days annual leave plus bank holidays Enhanced family-friendly and sick pay benefits Gym membership discounts Cycle to Work scheme Everyday Discounts and Blue Light Card savings And much more. Ready to Make an Impact? Join a market-leading healthcare organisation where your expertise helps support healthcare professionals and improve patient care across the UK. Apply today and become part of Team B. Braun. Our Commitment to Inclusion At B. Braun, we believe that diversity drives innovation and excellence. We are committed to creating an inclusive workplace where everyone feels welcome, valued and empowered to be themselves. We want every candidate to have a positive recruitment experience. If you need support during the hiring process, we'll work with you to ensure you can perform at your best. Reasonable adjustments may include additional time for assessments, accessible interview arrangements or alternative interview formats. Our Talent Acquisition Specialists are happy to discuss any support you may need throughout the recruitment process.
Aug 11, 2026
Full time
Company description: B. Braun Melsungen AG Job description: As Senior HR Advisor, you will play a key role in leading Employee Relations activity across the business, supporting managers and employees to navigate people matters with fairness, consistency and confidence. Using your ER expertise, commercial awareness and data-led insight, you will identify trends, mitigate risk and support proactive people solutions that strengthen employee engagement, enable effective decision-making and help our teams perform at their best. Although this role does not include direct line management responsibility, you will provide day-to-day guidance, coaching and oversight to support consistency and quality across the team. Key Details: Location: Thorncliffe Park, Sheffield, S35 2PW. Hybrid working: Minimum three days per week onsite, with flexibility to work from home for part of the week. Contract: Permanent, 37.5 hours per week, Monday to Friday. Your Main Responsibilities: Lead and coordinate ER activity across the business, overseeing the effective allocation, prioritisation and monitoring of cases across the HR Advisory team. Provide specialist advice and support on complex, sensitive and high-risk ER matters, ensuring appropriate escalation and external legal advice where required. Coach and guide HR Advisors and line managers to strengthen fair decision-making and promote consistent application of HR policies and employment legislation. Assess complex people matters with strong commercial awareness, evaluating the potential impact and risk to the business while balancing employee experience, operational needs and legal requirements. Analyse ER data, case trends and recurring themes to identify risks, recommend proactive interventions and improve employee relations outcomes. Support organisational change activity, including consultation, restructures, redundancy, redeployment and TUPE-related processes. Partner with HR colleagues and business stakeholders to improve ER processes, support people initiatives and deliver a trusted, high-quality HR service. What you'll bring: Significant experience in a generalist HR or employee relations role, with a strong track record of managing complex casework. Strong knowledge of UK employment legislation and HR best practice, with the ability to apply this confidently in a commercial business environment. Experience coordinating, prioritising or overseeing ER casework, with the ability to support effective workload management in a busy, changing environment. Confidence in assessing people-related risk, influencing stakeholders and recommending practical, commercially balanced and legally compliant solutions. Strong analytical skills, with experience using HR systems, ER reporting and case data to support effective case management, identify trends, inform decision-making and improve outcomes. Excellent communication, coaching and relationship-building skills, with the credibility to advise colleagues and managers at different levels. A collaborative, values-led approach with a commitment to providing a high-quality service to the business and a positive experience for employees. A full UK driving licence is required, as occasional travel to other B. Braun sites may be needed. Why Join B. Braun? At B. Braun, you'll have the opportunity to make a meaningful difference to healthcare while building a rewarding career with a global, family-owned organisation. We invest in our people through learning, development and long-term career opportunities, creating an environment where expertise is valued, ideas are encouraged and collaboration drives success. Whether you're looking to grow your career, expand your skills or make a genuine impact on patient outcomes, you'll be part of a team helping to shape the future of healthcare. What We Offer Career Development Ongoing learning and development opportunities Long-term career opportunities within a global healthcare organisation Paid professional membership (where required) Opportunities to learn from experienced healthcare and industry professionals Reward & Benefits Discretionary annual and bonus scheme 7% employer pension contribution Life assurance at 3x salary Health Cash Plan Employee Assistance Programme Group income protection scheme Wellbeing & Lifestyle 27 days annual leave plus bank holidays Enhanced family-friendly and sick pay benefits Gym membership discounts Cycle to Work scheme Everyday Discounts and Blue Light Card savings And much more. Ready to Make an Impact? Join a market-leading healthcare organisation where your expertise helps support healthcare professionals and improve patient care across the UK. Apply today and become part of Team B. Braun. Our Commitment to Inclusion At B. Braun, we believe that diversity drives innovation and excellence. We are committed to creating an inclusive workplace where everyone feels welcome, valued and empowered to be themselves. We want every candidate to have a positive recruitment experience. If you need support during the hiring process, we'll work with you to ensure you can perform at your best. Reasonable adjustments may include additional time for assessments, accessible interview arrangements or alternative interview formats. Our Talent Acquisition Specialists are happy to discuss any support you may need throughout the recruitment process.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes Benz of West London. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 11, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes Benz of West London. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
HR Business Partner / HR Advisor County Durham Temporary - to start immediately. Are you an experienced HR professional? Are you available immediately? I'm currently supporting this wonderful, renowned North East establishment in their search for an HR professional to help out a very busy HR team over the coming weeks. If you thrive in a fast paced environment and have a broad HR generalist background including ER then I'd love to hear from you!
Aug 11, 2026
Seasonal
HR Business Partner / HR Advisor County Durham Temporary - to start immediately. Are you an experienced HR professional? Are you available immediately? I'm currently supporting this wonderful, renowned North East establishment in their search for an HR professional to help out a very busy HR team over the coming weeks. If you thrive in a fast paced environment and have a broad HR generalist background including ER then I'd love to hear from you!
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Legal and Corporate Affairs - Tansformation Expert Location: London - Hybrid (mostly remote) Duration: 31/12/2026 Job Description: Role Overview We are seeking a seasoned Legal and Governance SME to support a strategic design and transformation initiative over a 3-month engagement. The role requires a strong Legal, Governance, Risk, and Compliance professional capable of supporting operating model design, governance frameworks, process transformation, stakeholder engagement, and strategic advisory activities across legal and governance functions. The SME will work closely with senior stakeholders and cross-functional teams to help assess current-state challenges, define target operating models, support transformation activities, and provide expertise across legal operations, governance, risk, controls, and compliance-related topics. This role is suited for a hands-on and pragmatic professional with strong communication skills, transformation experience, and the ability to operate in complex and evolving environments. Key Responsibilities: Strategic & Transformation Support Support the design and transformation of Legal and Governance operating models, processes, and organizational structures. Contribute to governance frameworks, roles & responsibilities definition, and control environments. Assist in identifying operational improvement opportunities across legal, governance, compliance, and risk activities. Support development of transformation roadmaps, recommendations, and implementation approaches. Governance & Risk Advisory Provide subject matter expertise across governance, legal operations, risk, compliance, audit, and controls environments. Support assessment of governance maturity, risks, and operational gaps. Contribute to the definition of governance structures, reporting mechanisms, escalation models, and oversight processes. Ensure alignment with regulatory expectations and internal compliance standards. Stakeholder Engagement Collaborate with senior business stakeholders, legal teams, governance leads, and transformation teams. Facilitate workshops, working sessions, and discussions to gather requirements and align on priorities. Prepare executive-level materials, summaries, recommendations, and transformation outputs. Operational & Process Improvement Support process review and optimization initiatives across legal and governance functions. Identify opportunities for standardization, simplification, automation, and efficiency improvement. Contribute to documentation of processes, controls, governance models, and operating procedures. Transformation & Change Enablement Support transformation activities and help drive execution against agreed objectives and timelines. Assist with change management activities and stakeholder alignment throughout the engagement. Provide practical and actionable recommendations grounded in industry best practices. Skills & Competencies Strong knowledge of Legal Operations, Governance, Risk, Compliance, Audit, and Controls environments. Experience supporting Legal, Compliance/Risk transformation, operating model design, or governance improvement initiatives. Strong stakeholder management and communication skills. Ability to work independently in fast-paced and complex environments. Strong analytical and problem-solving capabilities. Experience preparing executive-level presentations, recommendations, and workshop materials. Collaborative mindset with ability to work across cross-functional and international teams. Qualifications & Experience years of relevant professional experience in Legal, Governance, Risk, Compliance, Audit, Legal Operations, or related transformation roles. Experience supporting legal transformation programs is strongly preferred. Degree in Law, Business Administration, Governance, Risk Management, or related field. Experience in regulated industries is a plus. Familiarity with legal technology, governance frameworks, or process transformation methodologies is beneficial. Strong proficiency in Microsoft Office tools (PowerPoint, Excel, Word). Fluent English required; additional languages are a plus. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Aug 11, 2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Legal and Corporate Affairs - Tansformation Expert Location: London - Hybrid (mostly remote) Duration: 31/12/2026 Job Description: Role Overview We are seeking a seasoned Legal and Governance SME to support a strategic design and transformation initiative over a 3-month engagement. The role requires a strong Legal, Governance, Risk, and Compliance professional capable of supporting operating model design, governance frameworks, process transformation, stakeholder engagement, and strategic advisory activities across legal and governance functions. The SME will work closely with senior stakeholders and cross-functional teams to help assess current-state challenges, define target operating models, support transformation activities, and provide expertise across legal operations, governance, risk, controls, and compliance-related topics. This role is suited for a hands-on and pragmatic professional with strong communication skills, transformation experience, and the ability to operate in complex and evolving environments. Key Responsibilities: Strategic & Transformation Support Support the design and transformation of Legal and Governance operating models, processes, and organizational structures. Contribute to governance frameworks, roles & responsibilities definition, and control environments. Assist in identifying operational improvement opportunities across legal, governance, compliance, and risk activities. Support development of transformation roadmaps, recommendations, and implementation approaches. Governance & Risk Advisory Provide subject matter expertise across governance, legal operations, risk, compliance, audit, and controls environments. Support assessment of governance maturity, risks, and operational gaps. Contribute to the definition of governance structures, reporting mechanisms, escalation models, and oversight processes. Ensure alignment with regulatory expectations and internal compliance standards. Stakeholder Engagement Collaborate with senior business stakeholders, legal teams, governance leads, and transformation teams. Facilitate workshops, working sessions, and discussions to gather requirements and align on priorities. Prepare executive-level materials, summaries, recommendations, and transformation outputs. Operational & Process Improvement Support process review and optimization initiatives across legal and governance functions. Identify opportunities for standardization, simplification, automation, and efficiency improvement. Contribute to documentation of processes, controls, governance models, and operating procedures. Transformation & Change Enablement Support transformation activities and help drive execution against agreed objectives and timelines. Assist with change management activities and stakeholder alignment throughout the engagement. Provide practical and actionable recommendations grounded in industry best practices. Skills & Competencies Strong knowledge of Legal Operations, Governance, Risk, Compliance, Audit, and Controls environments. Experience supporting Legal, Compliance/Risk transformation, operating model design, or governance improvement initiatives. Strong stakeholder management and communication skills. Ability to work independently in fast-paced and complex environments. Strong analytical and problem-solving capabilities. Experience preparing executive-level presentations, recommendations, and workshop materials. Collaborative mindset with ability to work across cross-functional and international teams. Qualifications & Experience years of relevant professional experience in Legal, Governance, Risk, Compliance, Audit, Legal Operations, or related transformation roles. Experience supporting legal transformation programs is strongly preferred. Degree in Law, Business Administration, Governance, Risk Management, or related field. Experience in regulated industries is a plus. Familiarity with legal technology, governance frameworks, or process transformation methodologies is beneficial. Strong proficiency in Microsoft Office tools (PowerPoint, Excel, Word). Fluent English required; additional languages are a plus. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Job Title: Business Development Executive - FCA Regulated Financial Services Location : Watford, Hertfordshire Salary: £26,500 Guaranteed Base Salary + OTE £35K - £38K Performance-Based Commission, Fast-Track Progression to a Senior Account Manager (Retention) with up to base and commission combine £60K-£65K + Job type: Full time, Permanent Training start date: 24th August 2026 The Opportunity Most companies talk about progression. At Fortrade, your numbers do the talking. We are a global CFD and Forex trading provider, authorised and regulated by the Financial Conduct Authority (FCA Reference: 609970), established in 2013. Our Watford team works exclusively with UK-based FCA clients in a non-advisory, execution-only environment. We are growing and we are looking for people who want to grow with us - not just fill a seat. What You Will Do: You will join our conversion team, speaking daily with clients who have already shown interest in our platform. Your job is simple in theory and demanding in practice: Build genuine relationships with clients over the phone and by email Provide clear, fair information on our products, platform and educational services Support clients through to creating and activating their live account No cold calling. Existing Inbound Leads Only. Every person you speak to has already registered with us. The Growth Path: This is where it gets interesting. Start as an BDE/Account Manager on the conversion floor. Prove yourself. When your numbers are talking consistently, not occasionally and the door to Senior Account Manager (Retention) opens. That means managing clients who have already deposited, building long-term relationships and a significantly higher earning ceiling. The timeline is yours to control. We have seen it happen in four months. What We Are Looking For: A natural communicator - someone people warm to quickly Resilience under pressure. Not every call goes your way Hunger to grow, not just to start Coachable - the system works if you work it Professional telephone manner and strong written communication Commitment to ethical conduct and FCA compliance standards No finance degree needed. Attitude and drive will take you further here than any qualification. What You Get: One week fully paid in-house training before you take a single call Performance-based commission from your first conversion Weekly and monthly incentives - when the team hits the target, the team goes for lunch Annual salary review Fast-track progression - based entirely on performance Contributory pension after 3 months Employee Assistance Programme - free wellbeing support for you and your family Annual eye test Complimentary snacks and coffee Free on-site parking If your numbers talk, we will listen. Fortrade Ltd is authorised and regulated by the FCA, FRN: 609970. Non-advisory, execution-only role. Employees do not provide financial advice. CFD trading involves significant risk of loss. Please click APPLY to submit your CV for this role. Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role.
Aug 11, 2026
Full time
Job Title: Business Development Executive - FCA Regulated Financial Services Location : Watford, Hertfordshire Salary: £26,500 Guaranteed Base Salary + OTE £35K - £38K Performance-Based Commission, Fast-Track Progression to a Senior Account Manager (Retention) with up to base and commission combine £60K-£65K + Job type: Full time, Permanent Training start date: 24th August 2026 The Opportunity Most companies talk about progression. At Fortrade, your numbers do the talking. We are a global CFD and Forex trading provider, authorised and regulated by the Financial Conduct Authority (FCA Reference: 609970), established in 2013. Our Watford team works exclusively with UK-based FCA clients in a non-advisory, execution-only environment. We are growing and we are looking for people who want to grow with us - not just fill a seat. What You Will Do: You will join our conversion team, speaking daily with clients who have already shown interest in our platform. Your job is simple in theory and demanding in practice: Build genuine relationships with clients over the phone and by email Provide clear, fair information on our products, platform and educational services Support clients through to creating and activating their live account No cold calling. Existing Inbound Leads Only. Every person you speak to has already registered with us. The Growth Path: This is where it gets interesting. Start as an BDE/Account Manager on the conversion floor. Prove yourself. When your numbers are talking consistently, not occasionally and the door to Senior Account Manager (Retention) opens. That means managing clients who have already deposited, building long-term relationships and a significantly higher earning ceiling. The timeline is yours to control. We have seen it happen in four months. What We Are Looking For: A natural communicator - someone people warm to quickly Resilience under pressure. Not every call goes your way Hunger to grow, not just to start Coachable - the system works if you work it Professional telephone manner and strong written communication Commitment to ethical conduct and FCA compliance standards No finance degree needed. Attitude and drive will take you further here than any qualification. What You Get: One week fully paid in-house training before you take a single call Performance-based commission from your first conversion Weekly and monthly incentives - when the team hits the target, the team goes for lunch Annual salary review Fast-track progression - based entirely on performance Contributory pension after 3 months Employee Assistance Programme - free wellbeing support for you and your family Annual eye test Complimentary snacks and coffee Free on-site parking If your numbers talk, we will listen. Fortrade Ltd is authorised and regulated by the FCA, FRN: 609970. Non-advisory, execution-only role. Employees do not provide financial advice. CFD trading involves significant risk of loss. Please click APPLY to submit your CV for this role. Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role.
Yardi Consultant - Investment Management UK Remote £90,000+ depending on experience Permanent, Full-Time An excellent opportunity for an experienced Yardi Consultant / Yardi Systems Specialist with strong accounting knowledge to join a global Yardi consultancy. You will work with real estate clients on Yardi Investment Management , combining your knowledge of Yardi Voyager, property accounting and fund/investment accounting with implementation and client advisory work. You will have a background of consulting within property management software, specifically on the IM, investment management module. The role Working remotely in the UK, you will: Deliver Yardi IM implementation projects and consultancy. Work with clients to understand their accounting processes, investment structures and reporting requirements Gather requirements and translate them into effective Yardi solutions Support implementations from discovery through configuration, data migration, testing, training and go-live Work across property accounting, fund accounting and investment reporting Develop and improve financial and operational reporting Work directly with clients as a trusted Yardi and accounting adviser Collaborate with Yardi specialists across the UK, US, Europe and APAC Your background You will have: 3+ years' hands-on Yardi experience Strong knowledge of Yardi IM Experience or understanding of property accounting Knowledge of fund accounting or investment accounting An understanding of real estate ownership structures Experience gathering requirements and translating them into system solutions Strong client-facing and communication skills Please apply and I will read your CV, I have been recruiting Yardi people for 15 years, thanks Jake
Aug 11, 2026
Full time
Yardi Consultant - Investment Management UK Remote £90,000+ depending on experience Permanent, Full-Time An excellent opportunity for an experienced Yardi Consultant / Yardi Systems Specialist with strong accounting knowledge to join a global Yardi consultancy. You will work with real estate clients on Yardi Investment Management , combining your knowledge of Yardi Voyager, property accounting and fund/investment accounting with implementation and client advisory work. You will have a background of consulting within property management software, specifically on the IM, investment management module. The role Working remotely in the UK, you will: Deliver Yardi IM implementation projects and consultancy. Work with clients to understand their accounting processes, investment structures and reporting requirements Gather requirements and translate them into effective Yardi solutions Support implementations from discovery through configuration, data migration, testing, training and go-live Work across property accounting, fund accounting and investment reporting Develop and improve financial and operational reporting Work directly with clients as a trusted Yardi and accounting adviser Collaborate with Yardi specialists across the UK, US, Europe and APAC Your background You will have: 3+ years' hands-on Yardi experience Strong knowledge of Yardi IM Experience or understanding of property accounting Knowledge of fund accounting or investment accounting An understanding of real estate ownership structures Experience gathering requirements and translating them into system solutions Strong client-facing and communication skills Please apply and I will read your CV, I have been recruiting Yardi people for 15 years, thanks Jake
Salary: £36,130 - £44,074 Contract Type: Permanent Working Pattern: This post is available on a full-time basis, and flexible working hours can be accommodated. Location: London / Norwich / Darlington About the Team The Office of Financial Sanctions Implementation (OFSI) within HM Treasury has been operational since March 2016 and in its first six years quickly established itself as a world-leader in financial sanctions, a key area of financial, foreign and national security policy. It then became, and remains, front and centre of an unprecedented financial sanctions response to the Russian invasion of Ukraine. OFSI is the UK's Competent Authority for financial sanctions. It leads on the implementation of UN and UK financial sanctions and domestic terrorist asset freezing, providing a high-quality service to the private and third sector, and mentorship to help them follow the law. We work closely with law enforcement, intelligence agencies and strategic policy colleagues throughout Government to help ensure that financial sanctions are accurately understood, implemented and carried out. We are a diverse and friendly team, offering an outstanding environment to broaden your experience and develop new skills, whilst working on some of the highest profile international issues the UK faces. About the Job As part of this position, you will: Leadership: act as a leader on areas of policy specialism throughout the licensing division. Potential line management responsibility for 1 EO. Case management: coordinating a portfolio of licensing cases, utilising case management and prioritisation techniques, and ensuring compliance with internal policies and procedures. Keeping the Case Management system up to date to ensure data is detailed and delivered in a timely manner. Case assessment: Leading on sophisticated licensing cases; acquiring and assessing evidence and intelligence gathered through multiple channels in a structured and ordered way to make licensing recommendations. In many of these cases the individual in this role will be required to operate independently in areas with limited mentorship or precedents. External engagement on own areas of responsibility, negotiating with external partners where appropriate, and representing OFSI's Licensing Unit more widely in external engagements. Interacting with licence applicants and their representatives through clear written and oral communications. Policy development: Policy scoping, research and development on licensing policy projects, including in relation to technical sanctions issues and licensing capabilities, using licensing data to support recommendations. Collaboration with a diverse set of stakeholders including senior colleagues in policy, litigation, legal advisory, enforcement, intelligence and across HM Government, particularly with FCDO, to implement effective and legally compliant licensing. Providing concise, accurate and timely advice and recommendations on complex matters to Ministers and senior officials, after taking into account legal, political and operational risk. Work flexibly within the Licensing Unit and OFSI more widely, supporting other areas of OFSI in their work and assisting with high priority urgent workstreams This is an exciting, fast-paced, diverse role, that will provide opportunities for the post holder to work on high-profile financial sanctions issues. The Licensing Unit assesses applications and offers mentorship on whether licences should be issued. These licences allow transactions which would otherwise be blocked by financial sanctions. This involves working with colleagues across OFSI and across government to progress individual cases, identify trends, assess risks, and handle legal challenges. Licensing colleagues must work quickly and stay focused. They rely on the expertise of colleagues with a diverse set of backgrounds. They provide recommendations to senior decision makers, such as Senior Civil Servants and Ministers. These recommendations impact applicants, third parties, and our sanctions regime's success. We are seeking people with the appropriate skills for the role. They must show an ability to quickly develop understanding of a complex and sensitive area. About You You have the ability to analyse and use an assortment of relevant, credible information drawn from various sources to support meaningful decisions. You're able to handle a complex workload in a fast-paced environment, balancing proactive project work and reactive tasks in order meet immediate and longer term goals. You consider how your role fits within the wider organisation's priorities and broader work, and ideally have experience of casework, investigation, or policy implementation (although this experience is not crucial) Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form.
Aug 11, 2026
Full time
Salary: £36,130 - £44,074 Contract Type: Permanent Working Pattern: This post is available on a full-time basis, and flexible working hours can be accommodated. Location: London / Norwich / Darlington About the Team The Office of Financial Sanctions Implementation (OFSI) within HM Treasury has been operational since March 2016 and in its first six years quickly established itself as a world-leader in financial sanctions, a key area of financial, foreign and national security policy. It then became, and remains, front and centre of an unprecedented financial sanctions response to the Russian invasion of Ukraine. OFSI is the UK's Competent Authority for financial sanctions. It leads on the implementation of UN and UK financial sanctions and domestic terrorist asset freezing, providing a high-quality service to the private and third sector, and mentorship to help them follow the law. We work closely with law enforcement, intelligence agencies and strategic policy colleagues throughout Government to help ensure that financial sanctions are accurately understood, implemented and carried out. We are a diverse and friendly team, offering an outstanding environment to broaden your experience and develop new skills, whilst working on some of the highest profile international issues the UK faces. About the Job As part of this position, you will: Leadership: act as a leader on areas of policy specialism throughout the licensing division. Potential line management responsibility for 1 EO. Case management: coordinating a portfolio of licensing cases, utilising case management and prioritisation techniques, and ensuring compliance with internal policies and procedures. Keeping the Case Management system up to date to ensure data is detailed and delivered in a timely manner. Case assessment: Leading on sophisticated licensing cases; acquiring and assessing evidence and intelligence gathered through multiple channels in a structured and ordered way to make licensing recommendations. In many of these cases the individual in this role will be required to operate independently in areas with limited mentorship or precedents. External engagement on own areas of responsibility, negotiating with external partners where appropriate, and representing OFSI's Licensing Unit more widely in external engagements. Interacting with licence applicants and their representatives through clear written and oral communications. Policy development: Policy scoping, research and development on licensing policy projects, including in relation to technical sanctions issues and licensing capabilities, using licensing data to support recommendations. Collaboration with a diverse set of stakeholders including senior colleagues in policy, litigation, legal advisory, enforcement, intelligence and across HM Government, particularly with FCDO, to implement effective and legally compliant licensing. Providing concise, accurate and timely advice and recommendations on complex matters to Ministers and senior officials, after taking into account legal, political and operational risk. Work flexibly within the Licensing Unit and OFSI more widely, supporting other areas of OFSI in their work and assisting with high priority urgent workstreams This is an exciting, fast-paced, diverse role, that will provide opportunities for the post holder to work on high-profile financial sanctions issues. The Licensing Unit assesses applications and offers mentorship on whether licences should be issued. These licences allow transactions which would otherwise be blocked by financial sanctions. This involves working with colleagues across OFSI and across government to progress individual cases, identify trends, assess risks, and handle legal challenges. Licensing colleagues must work quickly and stay focused. They rely on the expertise of colleagues with a diverse set of backgrounds. They provide recommendations to senior decision makers, such as Senior Civil Servants and Ministers. These recommendations impact applicants, third parties, and our sanctions regime's success. We are seeking people with the appropriate skills for the role. They must show an ability to quickly develop understanding of a complex and sensitive area. About You You have the ability to analyse and use an assortment of relevant, credible information drawn from various sources to support meaningful decisions. You're able to handle a complex workload in a fast-paced environment, balancing proactive project work and reactive tasks in order meet immediate and longer term goals. You consider how your role fits within the wider organisation's priorities and broader work, and ideally have experience of casework, investigation, or policy implementation (although this experience is not crucial) Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form.
Finance Consultant Location : Glasgow Role Type: Contract - 6 months Work Setup : Onsite - 5 days a week Who We Are Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role Our client is a large multinational firm that provides a range of financial services, including advisory, investment, and asset management solutions. It serves a diverse set of clients worldwide, focusing on strategic planning, market operations, and long-term financial growth. What you'll do Prepare financial statements for investment companies in accordance with US GAAP and IFRS. Produce financial statements from supporting documentation and prepare Condensed Schedules of Investments (CSoI). Support annual and interim reporting for hedge fund clients. Work closely with auditors, providing supporting information and clear documentation for financial statement disclosures. Review and analyse financial information, identifying and escalating issues where required. Ensure all deliverables meet agreed deadlines and comply with internal controls and procedures. What you bring Professional accounting qualification (CA, ACCA or ACA qualified) Experience preparing financial statements, ideally within an investment or financial services environment. Previous hedge fund experience, with an understanding of fund structures and reporting requirements. Strong knowledge of US GAAP and IFRS. Experience within banks, investment banks, investment management, asset management or fund services. Strong accounting and financial reporting knowledge, with an understanding of securities operations. Excellent attention to detail, with the ability to manage multiple priorities, meet deadlines and escalate issues effectively. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Aug 11, 2026
Contractor
Finance Consultant Location : Glasgow Role Type: Contract - 6 months Work Setup : Onsite - 5 days a week Who We Are Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role Our client is a large multinational firm that provides a range of financial services, including advisory, investment, and asset management solutions. It serves a diverse set of clients worldwide, focusing on strategic planning, market operations, and long-term financial growth. What you'll do Prepare financial statements for investment companies in accordance with US GAAP and IFRS. Produce financial statements from supporting documentation and prepare Condensed Schedules of Investments (CSoI). Support annual and interim reporting for hedge fund clients. Work closely with auditors, providing supporting information and clear documentation for financial statement disclosures. Review and analyse financial information, identifying and escalating issues where required. Ensure all deliverables meet agreed deadlines and comply with internal controls and procedures. What you bring Professional accounting qualification (CA, ACCA or ACA qualified) Experience preparing financial statements, ideally within an investment or financial services environment. Previous hedge fund experience, with an understanding of fund structures and reporting requirements. Strong knowledge of US GAAP and IFRS. Experience within banks, investment banks, investment management, asset management or fund services. Strong accounting and financial reporting knowledge, with an understanding of securities operations. Excellent attention to detail, with the ability to manage multiple priorities, meet deadlines and escalate issues effectively. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. These roles offer a unique opportunity to shape how HMRC tackles the UK's biggest tax compliance risks. The latest estimates show a £59bn 'Tax Gap' - closing this gap is the first of HMRC's strategic objectives. Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most. CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight. You will support delivery of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team. - Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers. - Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages. - Support SPI's evidence function including accessing, interpreting and analysing data to support HMRC's strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC's management information systems models and existing structured analyses. - Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support. - Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system. We are also currently recruiting a number of vacancies in the team - these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets: 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions. Essential Criteria - Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material. - Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes. - Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights. - Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty. - Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Seeing the Big Picture Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. These roles offer a unique opportunity to shape how HMRC tackles the UK's biggest tax compliance risks. The latest estimates show a £59bn 'Tax Gap' - closing this gap is the first of HMRC's strategic objectives. Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most. CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight. You will support delivery of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team. - Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers. - Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages. - Support SPI's evidence function including accessing, interpreting and analysing data to support HMRC's strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC's management information systems models and existing structured analyses. - Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support. - Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system. We are also currently recruiting a number of vacancies in the team - these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets: 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions. Essential Criteria - Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material. - Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes. - Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights. - Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty. - Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Seeing the Big Picture Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
HR Operations Manager Location: Manchester Role Type: Permanent Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday) Who We Are Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You'll Do Lead HR Operations across Europe, ensuring efficient, high-quality and compliant service delivery aligned with business priorities, while managing complex operational queries and escalations. Develop strong partnerships with HR, Payroll, Global Mobility, Risk & Compliance and other key stakeholders to deliver seamless, well-governed HR services and a consistent employee experience. Drive continuous improvement by simplifying, standardising and enhancing HR processes, governance and service delivery through best practice, AI, automation and self-service solutions. Use HR data, metrics and insights to monitor performance, identify trends, manage operational capacity and support informed decision-making. Provide first-line HR policy and advisory support, working closely with Employee Relations to resolve queries, improve processes and ensure compliance across European jurisdictions and financial services regulations. Lead, coach and develop a high-performing HR Operations team, setting clear performance expectations while fostering capability, engagement and continuous learning. Contribute to regional and global HR projects, providing operational expertise and supporting cross-regional HR Operations where required to ensure consistent service delivery. What You Bring Minimum of six years' experience operating at HR Business Partner, HR Operations Manager or equivalent leadership level, within financial services or a large global organisation. Strong expertise in HR operations, service delivery, process improvement, service model design, operational governance and risk management. Experience working across global organisations, with exposure to HR operations and employment practices across the UK, Europe and the US. Demonstrated leadership and people management skills Excellent stakeholder management, communication and influencing skills Strong analytical and systems skills, with experience using HR data, metrics and HRIS platforms (ideally Workday and ServiceNow) to drive performance, continuous improvement and informed decision-making. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Aug 11, 2026
Full time
HR Operations Manager Location: Manchester Role Type: Permanent Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday) Who We Are Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You'll Do Lead HR Operations across Europe, ensuring efficient, high-quality and compliant service delivery aligned with business priorities, while managing complex operational queries and escalations. Develop strong partnerships with HR, Payroll, Global Mobility, Risk & Compliance and other key stakeholders to deliver seamless, well-governed HR services and a consistent employee experience. Drive continuous improvement by simplifying, standardising and enhancing HR processes, governance and service delivery through best practice, AI, automation and self-service solutions. Use HR data, metrics and insights to monitor performance, identify trends, manage operational capacity and support informed decision-making. Provide first-line HR policy and advisory support, working closely with Employee Relations to resolve queries, improve processes and ensure compliance across European jurisdictions and financial services regulations. Lead, coach and develop a high-performing HR Operations team, setting clear performance expectations while fostering capability, engagement and continuous learning. Contribute to regional and global HR projects, providing operational expertise and supporting cross-regional HR Operations where required to ensure consistent service delivery. What You Bring Minimum of six years' experience operating at HR Business Partner, HR Operations Manager or equivalent leadership level, within financial services or a large global organisation. Strong expertise in HR operations, service delivery, process improvement, service model design, operational governance and risk management. Experience working across global organisations, with exposure to HR operations and employment practices across the UK, Europe and the US. Demonstrated leadership and people management skills Excellent stakeholder management, communication and influencing skills Strong analytical and systems skills, with experience using HR data, metrics and HRIS platforms (ideally Workday and ServiceNow) to drive performance, continuous improvement and informed decision-making. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Client Director High Wycombe, Buckinghamshire - HP11 £90,000 - £110,000 + bonus Client Director - Seymour Taylor - High Wycombe Seymour Taylor is a multi-award-winning Accountancy and Tax Advisory firm in High Wycombe, and this is a rare opportunity for an experienced Client Director to join the business at a genuinely significant point in its growth.As one of the longest established firms in the area, Seymour Taylor has built a strong reputation for being professional, personable and forward-thinking. Following recent investment, the firm is now entering an ambitious new phase with clear growth plans and a real appetite to strengthen its senior leadership team.They are looking to appoint a Client Director who can do more than oversee a portfolio. They want someone who can help shape the future of the business. The Opportunity This Client Director role offers the chance to join a firm with an existing client base, strong infrastructure and real momentum, while also giving you the platform to build, influence and grow.You will take ownership of a portfolio from day one, but this is not a static portfolio management role. Seymour Taylor wants a Client Director who is comfortable in the market, commercially aware, and motivated by the chance to develop new relationships, win work and contribute to the wider direction of the firm.This is a senior leadership hire where your impact should be visible. Key Responsibilities Managing and developing an existing client portfolio Building new client relationships and generating new business Driving fee growth through referrals and business development activity Acting as a trusted adviser to clients and maintaining excellent service levels Leading client work and maintaining high technical standards Working closely with the Joint Managing Directors and wider leadership team Supporting, mentoring and developing members of the team Contributing to the firm's growth journey and wider commercial objectives Open-Minded on Specialism One of the most attractive parts of this Client Director opportunity is that Seymour Taylor is genuinely open-minded on specialism. They are keen to meet high-calibre individuals from a range of backgrounds. Whether your experience sits more heavily in general practice, accounts, tax, outsourcing or a broader client advisory capacity, the key thing is that you can build relationships, create commercial opportunity and operate as a credible senior leader.So if you are an established Client Director, an Associate Director, or a strong Senior Manager ready to step up, but you have been put off by overly rigid briefs elsewhere, this role should be worth a closer look. Why Seymour Taylor? Well-established and highly regarded local firm Exciting period of investment and growth Leadership role with genuine influence Existing client base to inherit Strong platform to build a fuller portfolio over time Modern, professional and friendly environment Hybrid working available for senior staff and above If you are exploring Client Director opportunities in High Wycombe, and you want a role with more scope, more backing and more room to make your mark, this is well worth a conversation.Apply now or get in touch for a confidential discussion. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Aug 11, 2026
Full time
Client Director High Wycombe, Buckinghamshire - HP11 £90,000 - £110,000 + bonus Client Director - Seymour Taylor - High Wycombe Seymour Taylor is a multi-award-winning Accountancy and Tax Advisory firm in High Wycombe, and this is a rare opportunity for an experienced Client Director to join the business at a genuinely significant point in its growth.As one of the longest established firms in the area, Seymour Taylor has built a strong reputation for being professional, personable and forward-thinking. Following recent investment, the firm is now entering an ambitious new phase with clear growth plans and a real appetite to strengthen its senior leadership team.They are looking to appoint a Client Director who can do more than oversee a portfolio. They want someone who can help shape the future of the business. The Opportunity This Client Director role offers the chance to join a firm with an existing client base, strong infrastructure and real momentum, while also giving you the platform to build, influence and grow.You will take ownership of a portfolio from day one, but this is not a static portfolio management role. Seymour Taylor wants a Client Director who is comfortable in the market, commercially aware, and motivated by the chance to develop new relationships, win work and contribute to the wider direction of the firm.This is a senior leadership hire where your impact should be visible. Key Responsibilities Managing and developing an existing client portfolio Building new client relationships and generating new business Driving fee growth through referrals and business development activity Acting as a trusted adviser to clients and maintaining excellent service levels Leading client work and maintaining high technical standards Working closely with the Joint Managing Directors and wider leadership team Supporting, mentoring and developing members of the team Contributing to the firm's growth journey and wider commercial objectives Open-Minded on Specialism One of the most attractive parts of this Client Director opportunity is that Seymour Taylor is genuinely open-minded on specialism. They are keen to meet high-calibre individuals from a range of backgrounds. Whether your experience sits more heavily in general practice, accounts, tax, outsourcing or a broader client advisory capacity, the key thing is that you can build relationships, create commercial opportunity and operate as a credible senior leader.So if you are an established Client Director, an Associate Director, or a strong Senior Manager ready to step up, but you have been put off by overly rigid briefs elsewhere, this role should be worth a closer look. Why Seymour Taylor? Well-established and highly regarded local firm Exciting period of investment and growth Leadership role with genuine influence Existing client base to inherit Strong platform to build a fuller portfolio over time Modern, professional and friendly environment Hybrid working available for senior staff and above If you are exploring Client Director opportunities in High Wycombe, and you want a role with more scope, more backing and more room to make your mark, this is well worth a conversation.Apply now or get in touch for a confidential discussion. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Workshop Manager Drive Performance. Develop People. Deliver Excellence. We are seeking an experienced and highly motivated Workshop Manager to lead the daily workshop operation of a busy aftersales department. This is an excellent opportunity for a proven automotive professional who thrives in a fast-paced environment and is passionate about developing technicians, improving productivity, and delivering outstanding customer satisfaction. Working closely with the Service Manager, you will be responsible for ensuring the workshop operates efficiently, safely, and profitably while maintaining the highest standards of quality and customer care. Key Responsibilities Workshop Performance & Productivity Support planning and control workshop loading to maximise technician efficiency and utilisation. Monitor productivity, efficiency and labour sales performance against departmental targets. Ensure work is allocated effectively based on technician skill levels and development needs. Drive continuous improvement initiatives to enhance workshop performance and throughput. Technician Development Coach, mentor and support technicians to achieve their full potential. Identify training needs and create development plans to improve technical capability. Conduct regular performance reviews and provide constructive feedback. Foster a positive, high-performance team culture focused on quality and accountability. Customer Satisfaction Ensure all repair and maintenance work is completed right first time. Support service advisors in resolving customer concerns and technical queries. Monitor repair quality and turnaround times to deliver an exceptional customer experience. Work proactively to achieve and exceed customer satisfaction targets. Health, Safety & Compliance Maintain a safe and compliant workshop environment at all times. Ensure all health and safety policies, procedures and manufacturer standards are followed. Conduct regular workshop inspections and risk assessments. Promote a culture where safety is everyone's responsibility. Commercial Management Support the achievement of departmental profitability targets. Minimise rework, warranty costs and lost productivity. Monitor workshop performance metrics and implement actions to address variances. Work collaboratively with the wider aftersales team to maximise revenue opportunities. What We're Looking For Previous experience as a Workshop Controller, Senior Technician, Workshop Manager or similar automotive leadership role. Strong technical automotive knowledge gained within a franchised retailer or high-volume workshop environment. Proven track record of improving technician productivity and workshop performance. Experience coaching and developing teams. Excellent organisational and leadership skills. Strong customer focus with a commitment to delivering exceptional service. Good understanding of workshop health and safety requirements. Ability to work under pressure while maintaining high standards of quality and efficiency. What We Offer Competitive salary and performance-related bonus. Manufacturer and leadership training opportunities. Career progression within a growing automotive business. Company pension scheme. Employee benefits package. A supportive and professional working environment. Join Our Team If you're an experienced automotive professional with a passion for people development, operational excellence and delivering exceptional customer experiences, we'd love to hear from you. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 11, 2026
Full time
Workshop Manager Drive Performance. Develop People. Deliver Excellence. We are seeking an experienced and highly motivated Workshop Manager to lead the daily workshop operation of a busy aftersales department. This is an excellent opportunity for a proven automotive professional who thrives in a fast-paced environment and is passionate about developing technicians, improving productivity, and delivering outstanding customer satisfaction. Working closely with the Service Manager, you will be responsible for ensuring the workshop operates efficiently, safely, and profitably while maintaining the highest standards of quality and customer care. Key Responsibilities Workshop Performance & Productivity Support planning and control workshop loading to maximise technician efficiency and utilisation. Monitor productivity, efficiency and labour sales performance against departmental targets. Ensure work is allocated effectively based on technician skill levels and development needs. Drive continuous improvement initiatives to enhance workshop performance and throughput. Technician Development Coach, mentor and support technicians to achieve their full potential. Identify training needs and create development plans to improve technical capability. Conduct regular performance reviews and provide constructive feedback. Foster a positive, high-performance team culture focused on quality and accountability. Customer Satisfaction Ensure all repair and maintenance work is completed right first time. Support service advisors in resolving customer concerns and technical queries. Monitor repair quality and turnaround times to deliver an exceptional customer experience. Work proactively to achieve and exceed customer satisfaction targets. Health, Safety & Compliance Maintain a safe and compliant workshop environment at all times. Ensure all health and safety policies, procedures and manufacturer standards are followed. Conduct regular workshop inspections and risk assessments. Promote a culture where safety is everyone's responsibility. Commercial Management Support the achievement of departmental profitability targets. Minimise rework, warranty costs and lost productivity. Monitor workshop performance metrics and implement actions to address variances. Work collaboratively with the wider aftersales team to maximise revenue opportunities. What We're Looking For Previous experience as a Workshop Controller, Senior Technician, Workshop Manager or similar automotive leadership role. Strong technical automotive knowledge gained within a franchised retailer or high-volume workshop environment. Proven track record of improving technician productivity and workshop performance. Experience coaching and developing teams. Excellent organisational and leadership skills. Strong customer focus with a commitment to delivering exceptional service. Good understanding of workshop health and safety requirements. Ability to work under pressure while maintaining high standards of quality and efficiency. What We Offer Competitive salary and performance-related bonus. Manufacturer and leadership training opportunities. Career progression within a growing automotive business. Company pension scheme. Employee benefits package. A supportive and professional working environment. Join Our Team If you're an experienced automotive professional with a passion for people development, operational excellence and delivering exceptional customer experiences, we'd love to hear from you. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Morgan Hunt are currently working with a Professional Regulatory Body in their search for a Senior Lawyer (Fitness to Practise). This is an exciting opportunity for a Qualified Lawyer with strong Professional Regulation and Fitness to Practise experience to take on a broad and influential legal advisory role, working closely with operational colleagues across Triage, Investigations and the wider Fitness to Practise process.The initial focus of the position will be supporting the organisation through a significant period of change and transformation within its Triage function. Following a recent review of Triage and Investigations processes, the organisation is implementing new ways of working designed to improve case progression and support more efficient and robust decision-making at the earliest stages of Fitness to Practise. Working closely with the Head of Triage and operational teams, you will provide pragmatic, solutions-focused legal advice on complex Fitness to Practise matters. This could include advising on Triage thresholds, investigation plans, case progression, evidential issues and specific legal queries, helping operational colleagues determine the most appropriate way forward. Crucially, the organisation is looking for someone capable of adapting their approach depending on the circumstances. At times, this will require detailed advice on legislation, rules, case law and regulatory frameworks; at others, it will mean quickly providing practical legal options that allow colleagues to progress cases effectively within a busy, high-volume environment.While the first 12 months will have a particular emphasis on Triage transformation, this is deliberately a broad Fitness to Practise legal position. The successful candidate will have opportunities to provide advice across Investigations and later stages of the FtP process, contribute to policy and guidance development, deliver training and become involved in wider legal and regulatory projects. The formal role profile similarly covers legal support to Triage and Investigations, strategic project advice, training and wider stakeholder engagement. The role also offers an excellent opportunity for somebody looking to develop their leadership and management experience. Job Title: Senior Lawyer (Fitness to Practise) Location: Remote/Hybrid (Sheffield-based Office) Salary: £55,242 per annum, rising to £57,644 following probationary period Contract: Permanent Hours: Full-Time The Role Lead on the provision of legal advice and support to the Triage function, helping operational teams make efficient, robust and legally sound decisions. Work closely with the Head of Triage to support ongoing process improvement, change and transformation across the function. Provide pragmatic legal advice on Fitness to Practise casework, including Triage thresholds, case progression, investigation planning, evidence and complex legal queries. Support the Investigations team with legal advice to enable effective case planning and timely progression. Adapt your legal advice according to the circumstances, balancing detailed interpretation of regulatory frameworks and case law with practical, risk-based solutions. Support the development and review of policies, processes and operational guidance across Fitness to Practise. Develop strong working relationships with senior operational stakeholders, including Triage and Investigations leadership. Provide mentorship and legal support to operational colleagues dealing with complex investigations and regulatory matters. Contribute legal expertise to wider projects, working groups and continuous improvement initiatives. Develop towards supervision and line management responsibility for junior legal colleagues, including reviewing and quality-assuring legal advice. Candidate Profile Qualification and experience as a Solicitor, Barrister or Fellow of CILEX, with the appropriate professional registration or immediate eligibility to register. Strong experience within Professional Regulation and Fitness to Practise, ideally gained within a healthcare or similar professional regulator. A strong understanding of the Fitness to Practise lifecycle, particularly Triage and/or Investigations. Experience providing pragmatic, risk-based legal advice on complex regulatory casework within a fast-paced and time-pressured environment. Strong legal analytical skills and judgement, with the ability to interpret Rules, legislation, case law and evidence and translate these into practical options for operational colleagues. The ability to balance legal risk with operational realities and support the timely progression of cases. An adaptable and dynamic approach, with the ability to respond positively to changing processes, systems and ways of working. A proactive, self-motivated attitude and willingness to pick up different matters across the wider Fitness to Practise process. Strong stakeholder management skills and the ability to work collaboratively with legal and non-legal colleagues across an organisation. Ability to manage multiple competing priorities while remaining calm and maintaining consistently high standards. Experience developing guidance, delivering training or contributing to regulatory process improvement would be advantageous. Why Apply? This is a particularly strong opportunity for an experienced Fitness to Practise Lawyer who wants something broader than a traditional case advisory or advocacy position. The organisation offers remote/hybrid working, with attendance at its Sheffield office required only periodically for meetings, training and wider business requirements. Benefits also include 25 days' annual leave (rising to 30), pension, life insurance and other employee benefits. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Aug 11, 2026
Full time
Morgan Hunt are currently working with a Professional Regulatory Body in their search for a Senior Lawyer (Fitness to Practise). This is an exciting opportunity for a Qualified Lawyer with strong Professional Regulation and Fitness to Practise experience to take on a broad and influential legal advisory role, working closely with operational colleagues across Triage, Investigations and the wider Fitness to Practise process.The initial focus of the position will be supporting the organisation through a significant period of change and transformation within its Triage function. Following a recent review of Triage and Investigations processes, the organisation is implementing new ways of working designed to improve case progression and support more efficient and robust decision-making at the earliest stages of Fitness to Practise. Working closely with the Head of Triage and operational teams, you will provide pragmatic, solutions-focused legal advice on complex Fitness to Practise matters. This could include advising on Triage thresholds, investigation plans, case progression, evidential issues and specific legal queries, helping operational colleagues determine the most appropriate way forward. Crucially, the organisation is looking for someone capable of adapting their approach depending on the circumstances. At times, this will require detailed advice on legislation, rules, case law and regulatory frameworks; at others, it will mean quickly providing practical legal options that allow colleagues to progress cases effectively within a busy, high-volume environment.While the first 12 months will have a particular emphasis on Triage transformation, this is deliberately a broad Fitness to Practise legal position. The successful candidate will have opportunities to provide advice across Investigations and later stages of the FtP process, contribute to policy and guidance development, deliver training and become involved in wider legal and regulatory projects. The formal role profile similarly covers legal support to Triage and Investigations, strategic project advice, training and wider stakeholder engagement. The role also offers an excellent opportunity for somebody looking to develop their leadership and management experience. Job Title: Senior Lawyer (Fitness to Practise) Location: Remote/Hybrid (Sheffield-based Office) Salary: £55,242 per annum, rising to £57,644 following probationary period Contract: Permanent Hours: Full-Time The Role Lead on the provision of legal advice and support to the Triage function, helping operational teams make efficient, robust and legally sound decisions. Work closely with the Head of Triage to support ongoing process improvement, change and transformation across the function. Provide pragmatic legal advice on Fitness to Practise casework, including Triage thresholds, case progression, investigation planning, evidence and complex legal queries. Support the Investigations team with legal advice to enable effective case planning and timely progression. Adapt your legal advice according to the circumstances, balancing detailed interpretation of regulatory frameworks and case law with practical, risk-based solutions. Support the development and review of policies, processes and operational guidance across Fitness to Practise. Develop strong working relationships with senior operational stakeholders, including Triage and Investigations leadership. Provide mentorship and legal support to operational colleagues dealing with complex investigations and regulatory matters. Contribute legal expertise to wider projects, working groups and continuous improvement initiatives. Develop towards supervision and line management responsibility for junior legal colleagues, including reviewing and quality-assuring legal advice. Candidate Profile Qualification and experience as a Solicitor, Barrister or Fellow of CILEX, with the appropriate professional registration or immediate eligibility to register. Strong experience within Professional Regulation and Fitness to Practise, ideally gained within a healthcare or similar professional regulator. A strong understanding of the Fitness to Practise lifecycle, particularly Triage and/or Investigations. Experience providing pragmatic, risk-based legal advice on complex regulatory casework within a fast-paced and time-pressured environment. Strong legal analytical skills and judgement, with the ability to interpret Rules, legislation, case law and evidence and translate these into practical options for operational colleagues. The ability to balance legal risk with operational realities and support the timely progression of cases. An adaptable and dynamic approach, with the ability to respond positively to changing processes, systems and ways of working. A proactive, self-motivated attitude and willingness to pick up different matters across the wider Fitness to Practise process. Strong stakeholder management skills and the ability to work collaboratively with legal and non-legal colleagues across an organisation. Ability to manage multiple competing priorities while remaining calm and maintaining consistently high standards. Experience developing guidance, delivering training or contributing to regulatory process improvement would be advantageous. Why Apply? This is a particularly strong opportunity for an experienced Fitness to Practise Lawyer who wants something broader than a traditional case advisory or advocacy position. The organisation offers remote/hybrid working, with attendance at its Sheffield office required only periodically for meetings, training and wider business requirements. Benefits also include 25 days' annual leave (rising to 30), pension, life insurance and other employee benefits. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Here's a first draft based on the Roke HR Advisor brief. I've kept it generic given no DISC profile was supplied, leaning into the relationship-building and organised, trusted-pair-of-hands language that tends to suit HR advisory roles. HR Advisor Romsey Up to £34,000 3 month contract - possible extention Fancy a role where your organisation and people skills genuinely make a difference, not just admin for admin's sake? This HR Advisor position offers real variety, from data and reporting through to first-line advisory support for managers and employees. As a HR Advisor, you will benefit from: A supportive, close-knit people team where your contribution is valued Genuine variety across advisory, project and administrative work, no two days the same The chance to build trusted relationships across the business Involvement in meaningful project work alongside your core HR duties As a HR Advisor, your responsibilities will include: Maintain accurate records within HR information and pay systems, producing clear reports and data analysis Provide first-line advice to managers and employees on people policies and procedures Support core people processes such as absence management and exit interviews Provide administrative support on projects, including scheduling, note taking and tracking actions Monitor shared inboxes, responding promptly or escalating queries as needed Complete ad-hoc administrative tasks, including raising purchase orders and preparing employee relations documentation As a HR Advisor, your experience will include: A strong customer service approach with the ability to build positive working relationships Exceptional attention to detail and a focus on accuracy Proficient to advanced skills in Excel , PowerPoint , SharePoint and Outlook Excellent organisational and time management skills, with the ability to prioritise and meet deadlines Clear, confident written and verbal communication CIPD Level 3 preferred but not essential If you enjoy being the trusted go-to for people queries while helping shape a well-run HR function, this HR Advisor role could be a great fit. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
Aug 11, 2026
Contractor
Here's a first draft based on the Roke HR Advisor brief. I've kept it generic given no DISC profile was supplied, leaning into the relationship-building and organised, trusted-pair-of-hands language that tends to suit HR advisory roles. HR Advisor Romsey Up to £34,000 3 month contract - possible extention Fancy a role where your organisation and people skills genuinely make a difference, not just admin for admin's sake? This HR Advisor position offers real variety, from data and reporting through to first-line advisory support for managers and employees. As a HR Advisor, you will benefit from: A supportive, close-knit people team where your contribution is valued Genuine variety across advisory, project and administrative work, no two days the same The chance to build trusted relationships across the business Involvement in meaningful project work alongside your core HR duties As a HR Advisor, your responsibilities will include: Maintain accurate records within HR information and pay systems, producing clear reports and data analysis Provide first-line advice to managers and employees on people policies and procedures Support core people processes such as absence management and exit interviews Provide administrative support on projects, including scheduling, note taking and tracking actions Monitor shared inboxes, responding promptly or escalating queries as needed Complete ad-hoc administrative tasks, including raising purchase orders and preparing employee relations documentation As a HR Advisor, your experience will include: A strong customer service approach with the ability to build positive working relationships Exceptional attention to detail and a focus on accuracy Proficient to advanced skills in Excel , PowerPoint , SharePoint and Outlook Excellent organisational and time management skills, with the ability to prioritise and meet deadlines Clear, confident written and verbal communication CIPD Level 3 preferred but not essential If you enjoy being the trusted go-to for people queries while helping shape a well-run HR function, this HR Advisor role could be a great fit. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
We are recruiting a proactive Administrator to join our client's growing Projects team on a part-time basis, working 9.00am-2.00pm, Monday-Friday. This is an exciting opportunity to play a key role in supporting the successful delivery of projects from initial handover through to commissioning and completion. Reporting to the Projects Team Manager, you'll provide essential administrative, planning and coordination support, helping ensure projects are delivered on time, within scope and to the highest standards. Key Responsibilities include: Provide administrative, planning and coordination support to the Projects and Commissioning teams. Create and upload client Purchase Orders into the order management system and Opera. Prepare and issue Variation Quotations for additional works and maintain the Variation Order Register. Attend project handover meetings between Sales Managers and Project Managers. Assist with project planning using Microsoft Project, ensuring labour, materials, drawings and documentation are scheduled effectively. Maintain accurate document control, ensuring project information is logged, filed, distributed and tracked efficiently. Prepare and submit Risk Assessments and Method Statements (RAMS) in collaboration with the HSQE Advisor, ensuring documentation meets client and health & safety requirements. About You You'll be highly organised, proactive and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy. You'll be a confident communicator who enjoys building positive working relationships with colleagues, clients and subcontractors. Essential Skills & Experience Previous experience in project coordination, project administration or document control. Excellent organisational and time management skills with the ability to prioritise a varied workload. Experience using CRM systems. Strong Microsoft Office skills, particularly Word and Excel. Excellent written and verbal communication skills. High attention to detail and a methodical approach to work. Ability to work independently as well as collaboratively within a team. Desirable Skills Experience using Microsoft Project. Experience coordinating subcontractors or commissioning activities. Knowledge of Risk Assessments and Method Statements (RAMS). Experience within construction, engineering, manufacturing projects. Benefits Contributory pension scheme. Life assurance. Employee Assistance Programme (EAP). Perks Direct employee benefits platform. Long Service Award Scheme. 25 days annual leave plus birthday leave and UK bank holidays (pro rata). Location: Medway Towns
Aug 11, 2026
Full time
We are recruiting a proactive Administrator to join our client's growing Projects team on a part-time basis, working 9.00am-2.00pm, Monday-Friday. This is an exciting opportunity to play a key role in supporting the successful delivery of projects from initial handover through to commissioning and completion. Reporting to the Projects Team Manager, you'll provide essential administrative, planning and coordination support, helping ensure projects are delivered on time, within scope and to the highest standards. Key Responsibilities include: Provide administrative, planning and coordination support to the Projects and Commissioning teams. Create and upload client Purchase Orders into the order management system and Opera. Prepare and issue Variation Quotations for additional works and maintain the Variation Order Register. Attend project handover meetings between Sales Managers and Project Managers. Assist with project planning using Microsoft Project, ensuring labour, materials, drawings and documentation are scheduled effectively. Maintain accurate document control, ensuring project information is logged, filed, distributed and tracked efficiently. Prepare and submit Risk Assessments and Method Statements (RAMS) in collaboration with the HSQE Advisor, ensuring documentation meets client and health & safety requirements. About You You'll be highly organised, proactive and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy. You'll be a confident communicator who enjoys building positive working relationships with colleagues, clients and subcontractors. Essential Skills & Experience Previous experience in project coordination, project administration or document control. Excellent organisational and time management skills with the ability to prioritise a varied workload. Experience using CRM systems. Strong Microsoft Office skills, particularly Word and Excel. Excellent written and verbal communication skills. High attention to detail and a methodical approach to work. Ability to work independently as well as collaboratively within a team. Desirable Skills Experience using Microsoft Project. Experience coordinating subcontractors or commissioning activities. Knowledge of Risk Assessments and Method Statements (RAMS). Experience within construction, engineering, manufacturing projects. Benefits Contributory pension scheme. Life assurance. Employee Assistance Programme (EAP). Perks Direct employee benefits platform. Long Service Award Scheme. 25 days annual leave plus birthday leave and UK bank holidays (pro rata). Location: Medway Towns
Customer Support Consultant Location: Leeds (hybrid after your probation) Salary: £26,300Do you have experience delivering excellent customer service in an office, retail, hospitality or contact centre environment?Are you looking to take the next step in your career and apply your customer service skills in a professional, office-based role?We're looking for a proactive and customer-focused Customer Support Consultant to join InfoTrack's Customer Support Team in Leeds. In this role, you'll support our clients with managing their online searches, ensuring every enquiry is handled efficiently, professionally, and with outstanding customer care.If you enjoy solving problems, building relationships, and making a real difference to customers, we'd love to hear from you. Full training will be provided, so we're looking for the right attitude and a genuine passion for delivering exceptional service. About InfoTrack InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class experience for people buying and selling homes.Our Customer Support Team plays a vital role in ensuring our clients receive the highest level of service. We pride ourselves on building lasting relationships with our clients and suppliers, providing expert support that makes a real difference to their day-to-day operations. What you'll be doing Support clients by answering, distributing, and managing incoming enquiries relating to property search orders. Log support requests accurately and maintain clear updates on all client enquiries. Manage call logs and resolve enquiries within agreed service level agreements. Work closely with data providers and local authorities to help resolve client queries efficiently. Support clients throughout the search process, ensuring services are delivered accurately and within expected timescales. Develop and maintain an advanced knowledge of InfoTrack's products and services. Build positive working relationships with clients, suppliers, and internal teams to deliver an exceptional customer experience. What we're looking for Essential A genuine passion for delivering outstanding customer service. Excellent communication skills with the ability to build strong client relationships. Strong problem-solving, analytical, and diagnostic skills. Excellent organisational skills with the ability to manage multiple enquiries. A flexible attitude towards learning new systems and adapting to changing processes (full in-house training will be provided). A positive, team-oriented approach and a desire to contribute to an industry-leading customer support team. Desirable (but not essential) Previous experience in a customer service or customer support role. Experience working within a professional services or legal environment. Experience using CRM or customer support systems. Working Hours Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm, with opportunities for flexitime and hybrid working after probation. Salary and Progression A starting salary of £26,300 Annual performance reviews, providing a clear pathway for career development and salary progression. Benefits and Rewards At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from: 25 days ann ual leave, plus bank holidays. Flexible working options, including hybrid working and flexitime after probation. Option to participate in our private health scheme, including dental, optical and hearing cashback. Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop. Office snacks on us, including fruit, cold drinks and refreshments. Monthly team breakfasts and lunches. Recognition awards: £100 spot prizes for going above and beyond. "Work from anywhere" weeks after successful completion of probation. Birthday and work anniversary gifts. Regular social events including summer and Christmas parties, hikes, pub quizzes and more. This is a fantastic opportunity to join a supportive and growing business where customer service is at the heart of everything we do. You'll become part of an experienced, collaborative team that is committed to delivering an exceptional experience for our clients while supporting one another to achieve success.If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at .REF-229942
Aug 11, 2026
Full time
Customer Support Consultant Location: Leeds (hybrid after your probation) Salary: £26,300Do you have experience delivering excellent customer service in an office, retail, hospitality or contact centre environment?Are you looking to take the next step in your career and apply your customer service skills in a professional, office-based role?We're looking for a proactive and customer-focused Customer Support Consultant to join InfoTrack's Customer Support Team in Leeds. In this role, you'll support our clients with managing their online searches, ensuring every enquiry is handled efficiently, professionally, and with outstanding customer care.If you enjoy solving problems, building relationships, and making a real difference to customers, we'd love to hear from you. Full training will be provided, so we're looking for the right attitude and a genuine passion for delivering exceptional service. About InfoTrack InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class experience for people buying and selling homes.Our Customer Support Team plays a vital role in ensuring our clients receive the highest level of service. We pride ourselves on building lasting relationships with our clients and suppliers, providing expert support that makes a real difference to their day-to-day operations. What you'll be doing Support clients by answering, distributing, and managing incoming enquiries relating to property search orders. Log support requests accurately and maintain clear updates on all client enquiries. Manage call logs and resolve enquiries within agreed service level agreements. Work closely with data providers and local authorities to help resolve client queries efficiently. Support clients throughout the search process, ensuring services are delivered accurately and within expected timescales. Develop and maintain an advanced knowledge of InfoTrack's products and services. Build positive working relationships with clients, suppliers, and internal teams to deliver an exceptional customer experience. What we're looking for Essential A genuine passion for delivering outstanding customer service. Excellent communication skills with the ability to build strong client relationships. Strong problem-solving, analytical, and diagnostic skills. Excellent organisational skills with the ability to manage multiple enquiries. A flexible attitude towards learning new systems and adapting to changing processes (full in-house training will be provided). A positive, team-oriented approach and a desire to contribute to an industry-leading customer support team. Desirable (but not essential) Previous experience in a customer service or customer support role. Experience working within a professional services or legal environment. Experience using CRM or customer support systems. Working Hours Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm, with opportunities for flexitime and hybrid working after probation. Salary and Progression A starting salary of £26,300 Annual performance reviews, providing a clear pathway for career development and salary progression. Benefits and Rewards At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from: 25 days ann ual leave, plus bank holidays. Flexible working options, including hybrid working and flexitime after probation. Option to participate in our private health scheme, including dental, optical and hearing cashback. Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop. Office snacks on us, including fruit, cold drinks and refreshments. Monthly team breakfasts and lunches. Recognition awards: £100 spot prizes for going above and beyond. "Work from anywhere" weeks after successful completion of probation. Birthday and work anniversary gifts. Regular social events including summer and Christmas parties, hikes, pub quizzes and more. This is a fantastic opportunity to join a supportive and growing business where customer service is at the heart of everything we do. You'll become part of an experienced, collaborative team that is committed to delivering an exceptional experience for our clients while supporting one another to achieve success.If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at .REF-229942
