Business Development Manager (Engineering) 45,000 + ( OTE 55,000 - 65,000 )+ Benefits Location - Bracknell (Commutable from Reading, Wokingham, Slough, Maidenhead, Windsor, Camberley, Guildford & surrounding areas) Are you an experienced Business Development Manager with a background in Engineering looking to join a growing and successful organisation? Do you enjoy developing new business opportunities, building strong client relationships, and delivering tailored solutions to customers across the commercial building services sector? Are you looking for a role where you can take ownership of your region, grow key accounts, and play a key part in the continued success of an expanding business? This is an exciting opportunity to join a well-established organisation where you'll be responsible for driving revenue growth, developing new customer relationships, and managing existing accounts across the HVAC and Building Services market. You'll work closely with contractors, consultants, facilities teams and end users, providing a consultative approach to sales and helping customers find the right solutions for their requirements. On offer is the chance to join a forward-thinking business that values its people, rewards success, and provides ongoing training and development opportunities. You'll become part of a supportive commercial team with the autonomy to develop relationships, generate opportunities and make a real impact on business growth. This role would suit someone with previous Business Development, Account Management, Sales, or Key Account experience within the HVAC, M&E, Building Services, or technical solutions sectors who enjoys building long-term customer relationships and driving commercial success. The Role Develop new business opportunities and generate sales growth across the HVAC and Building Services market. Manage and grow existing customer accounts, building long-term relationships with key stakeholders. Identify project opportunities and work with contractors, consultants, facilities managers and end users. Provide a consultative sales approach, understanding customer needs and delivering tailored solutions. Attend client meetings, networking events, exhibitions and industry forums to represent the business. Maintain accurate CRM records, manage sales pipelines and report on commercial opportunities. The Person Previous experience in a Business Development Manager, Account Manager, Sales Manager, or similar commercial role. Experience within Engineering or technical industry. Strong track record of developing relationships and winning new business. Confident communicator with excellent negotiation and presentation skills. Commercially driven with a proactive approach to identifying opportunities. Strong organisational skills with the ability to manage multiple accounts and priorities. Full UK driving licence. BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Aug 10, 2026
Full time
Business Development Manager (Engineering) 45,000 + ( OTE 55,000 - 65,000 )+ Benefits Location - Bracknell (Commutable from Reading, Wokingham, Slough, Maidenhead, Windsor, Camberley, Guildford & surrounding areas) Are you an experienced Business Development Manager with a background in Engineering looking to join a growing and successful organisation? Do you enjoy developing new business opportunities, building strong client relationships, and delivering tailored solutions to customers across the commercial building services sector? Are you looking for a role where you can take ownership of your region, grow key accounts, and play a key part in the continued success of an expanding business? This is an exciting opportunity to join a well-established organisation where you'll be responsible for driving revenue growth, developing new customer relationships, and managing existing accounts across the HVAC and Building Services market. You'll work closely with contractors, consultants, facilities teams and end users, providing a consultative approach to sales and helping customers find the right solutions for their requirements. On offer is the chance to join a forward-thinking business that values its people, rewards success, and provides ongoing training and development opportunities. You'll become part of a supportive commercial team with the autonomy to develop relationships, generate opportunities and make a real impact on business growth. This role would suit someone with previous Business Development, Account Management, Sales, or Key Account experience within the HVAC, M&E, Building Services, or technical solutions sectors who enjoys building long-term customer relationships and driving commercial success. The Role Develop new business opportunities and generate sales growth across the HVAC and Building Services market. Manage and grow existing customer accounts, building long-term relationships with key stakeholders. Identify project opportunities and work with contractors, consultants, facilities managers and end users. Provide a consultative sales approach, understanding customer needs and delivering tailored solutions. Attend client meetings, networking events, exhibitions and industry forums to represent the business. Maintain accurate CRM records, manage sales pipelines and report on commercial opportunities. The Person Previous experience in a Business Development Manager, Account Manager, Sales Manager, or similar commercial role. Experience within Engineering or technical industry. Strong track record of developing relationships and winning new business. Confident communicator with excellent negotiation and presentation skills. Commercially driven with a proactive approach to identifying opportunities. Strong organisational skills with the ability to manage multiple accounts and priorities. Full UK driving licence. BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Westray Recruitment Consultants Ltd
Eaglescliffe, County Durham
Excellent Office Manager Position in Stockton! This tremendous newly created Office Manager is a standalone role within my clients Stockton premises. Working alongside the Owner in the office, you will manage all documentation, bookkeeping, engineers diaries and general office work. My client is a small SME who are going strength to strength, with a fantastic team of 5, they are excited to recruit an office manager to join their team and play a big role in the growth and maintenance of the business. The owner of this business is a very modern, kind and polite gentleman who cares greatly about his staff. WHAT IS IN IT FOR YOU? Annual base Salary of £35,000 to £40,000 depending on experience Office Location Stockton Highly accessible Albeit this is an office manager, you will not be managing people in the office, however you will be tasked with working closely with the engineers. Monday to Friday working hours, 8am -5pm, 40 hour working weeks. 28 days holiday leave, inclusive of bank holidays. On site gym to use at your wish, including changing rooms and showers etc. Very modern business, Owner is very flexible and allows paid time off for personal health appointments. Upwardly mobile business encountering consistent growth, a market leader within their niche. Permanent position from day one A clear voice within the business. Extremely positive culture SME, 5 people in business in total. Day to day, you will often be alone in the office with the Owner visiting regularly when he is not travelling. Full access to company card for purchasing, expenses etc. Bonus Scheme applicable, owner pays excellent bonuses if you win work or a project through your own network on socials etc. 5% of profits of a job. THE BUSINESS Our client specialises within the Technical Engineering sector. They continue to go strength to strength and are quickly building a fantastic reputation in the North East. Our client is a thriving SME who are growing at a super quick rate, they seek to appoint an office manager to oversee the running of the business day to day from their premises in Stockton. This is not your typical office manager position, this is genuinely a first-class opportunity. THE ROLE General bookkeeping duties, this includes the tracking of quotes, invoicing, reconciliations and purchase orders. My client operates on the platform XERO, so experience of this or SAGE would be essential for this role. Issuing quotations to customers and clients. My client is willing to train in this area and have specialist software to help with this. The tracking and dispensing of expenses. My client uses the system HUB DOC for expenses, Planning labour and planning engineers diaries and workload. Keeping on top of policies and ISO Accreditations. Holiday approvals and sickness tracking/monitoring. Tracking assets and keeping on top of what materials and assets are currently being used. Handling inbound work queries and potential new customer enquiries, being the first port of call. Ordering equipment, stationary and materials for the field-based team to use and operate with. Keeping on top of customer satisfaction, ensuring you have clear oversight of each project from start to finish. If day to day activities are complete, the owner of this business also offers amazing bonus incentives to help with winning new work. If you are able to generate a conversation which leads to a new project win, you will be paid 5% of the project profits. Ie, this could be a simple linked in or social message. THE PERSON XERO or SAGE experience is a requisite for this role and/or suitable financial/accounting experience. Able to commute to Stockton 5 times a week with no issues. Loyal, trustworthy and diligent as you will have full and trusted access to everything within the business. Any experience of working within a field-based company (Travelling engineers) would be hugely suitable. Experience within engineering, technical manufacturing or a technical field business would be very suitable. Any experience of working to ISO Accreditations would be a benefit. Being confident and comfortbale working alone in the office at times is essential. Enjoys working in a smaller business and genuinely not just being a number. TO APPLY Please apply for this position and your CV will go direct to Kyle Jevons at Westray Recruitment Group
Aug 10, 2026
Full time
Excellent Office Manager Position in Stockton! This tremendous newly created Office Manager is a standalone role within my clients Stockton premises. Working alongside the Owner in the office, you will manage all documentation, bookkeeping, engineers diaries and general office work. My client is a small SME who are going strength to strength, with a fantastic team of 5, they are excited to recruit an office manager to join their team and play a big role in the growth and maintenance of the business. The owner of this business is a very modern, kind and polite gentleman who cares greatly about his staff. WHAT IS IN IT FOR YOU? Annual base Salary of £35,000 to £40,000 depending on experience Office Location Stockton Highly accessible Albeit this is an office manager, you will not be managing people in the office, however you will be tasked with working closely with the engineers. Monday to Friday working hours, 8am -5pm, 40 hour working weeks. 28 days holiday leave, inclusive of bank holidays. On site gym to use at your wish, including changing rooms and showers etc. Very modern business, Owner is very flexible and allows paid time off for personal health appointments. Upwardly mobile business encountering consistent growth, a market leader within their niche. Permanent position from day one A clear voice within the business. Extremely positive culture SME, 5 people in business in total. Day to day, you will often be alone in the office with the Owner visiting regularly when he is not travelling. Full access to company card for purchasing, expenses etc. Bonus Scheme applicable, owner pays excellent bonuses if you win work or a project through your own network on socials etc. 5% of profits of a job. THE BUSINESS Our client specialises within the Technical Engineering sector. They continue to go strength to strength and are quickly building a fantastic reputation in the North East. Our client is a thriving SME who are growing at a super quick rate, they seek to appoint an office manager to oversee the running of the business day to day from their premises in Stockton. This is not your typical office manager position, this is genuinely a first-class opportunity. THE ROLE General bookkeeping duties, this includes the tracking of quotes, invoicing, reconciliations and purchase orders. My client operates on the platform XERO, so experience of this or SAGE would be essential for this role. Issuing quotations to customers and clients. My client is willing to train in this area and have specialist software to help with this. The tracking and dispensing of expenses. My client uses the system HUB DOC for expenses, Planning labour and planning engineers diaries and workload. Keeping on top of policies and ISO Accreditations. Holiday approvals and sickness tracking/monitoring. Tracking assets and keeping on top of what materials and assets are currently being used. Handling inbound work queries and potential new customer enquiries, being the first port of call. Ordering equipment, stationary and materials for the field-based team to use and operate with. Keeping on top of customer satisfaction, ensuring you have clear oversight of each project from start to finish. If day to day activities are complete, the owner of this business also offers amazing bonus incentives to help with winning new work. If you are able to generate a conversation which leads to a new project win, you will be paid 5% of the project profits. Ie, this could be a simple linked in or social message. THE PERSON XERO or SAGE experience is a requisite for this role and/or suitable financial/accounting experience. Able to commute to Stockton 5 times a week with no issues. Loyal, trustworthy and diligent as you will have full and trusted access to everything within the business. Any experience of working within a field-based company (Travelling engineers) would be hugely suitable. Experience within engineering, technical manufacturing or a technical field business would be very suitable. Any experience of working to ISO Accreditations would be a benefit. Being confident and comfortbale working alone in the office at times is essential. Enjoys working in a smaller business and genuinely not just being a number. TO APPLY Please apply for this position and your CV will go direct to Kyle Jevons at Westray Recruitment Group
The Opportunity This is an excellent opportunity for an experienced Groundworks Site Manager to join an established and growing specialist Groundworks & Civil Engineering contractor, overseeing the delivery of groundworks packages on behalf of a major housebuilder across Yorkshire. The business specialises in delivering groundworks and civil engineering packages for leading housebuilders and contractors, with a strong pipeline of work across the region. You will take responsibility for the successful delivery of the groundworks package, overseeing site operations from earthworks and foundations through to drainage, roads, sewers and associated external works. The role would suit someone who has progressed through the groundworks/civils sector and has strong experience delivering residential groundworks packages for housebuilders. The Role As Site Manager, you will take responsibility for the day-to-day management and delivery of groundworks and civil engineering packages, ensuring works are completed safely, efficiently, to programme and to the required quality standards. Key Responsibilities Managing the day-to-day delivery of groundworks and civil engineering packages. Supervising site teams, subcontractors, plant and groundworks gangs. Planning and sequencing works to maintain programme and productivity. Managing earthworks, excavation, foundations, drainage, roads, sewers and external works. Coordinating labour, plant and material requirements. Working from drawings, specifications and engineers' information. Liaising with engineers, surveyors, main contractors and client representatives. Monitoring progress against programme and identifying potential delays. Ensuring works are delivered safely, efficiently and to the required quality standards. Completing daily records, site reports and relevant project documentation. Managing RAMS, permits and site health & safety requirements. Identifying and resolving issues on site before they impact programme or cost. Supporting the Contracts Manager and wider project team with planning and delivery. About You The ideal candidate will have: Proven experience as a Site Manager within groundworks or civil engineering. Strong knowledge of groundworks construction and site operations on residential sites, but will consider those from others such as Commercial, Highrise, Retail, etc. Experience across earthworks, drainage, foundations, roads, sewers and/or infrastructure works. Experience managing groundworkers, subcontractors and plant. The ability to read and interpret construction drawings and specifications. Strong understanding of construction sequencing and site logistics. Excellent communication and leadership skills. A proactive approach to problem solving and project delivery. SMSTS, CSCS and First Aid. A genuine background within the groundworks/civils sector. What's on Offer 300 p/d Long-term freelance opportunity. Initial 12 month contract (likely to be extended) Consistent pipeline of Yorkshire-based projects. Opportunity to work for an established specialist contractor. Mid- September Start
Aug 10, 2026
Contractor
The Opportunity This is an excellent opportunity for an experienced Groundworks Site Manager to join an established and growing specialist Groundworks & Civil Engineering contractor, overseeing the delivery of groundworks packages on behalf of a major housebuilder across Yorkshire. The business specialises in delivering groundworks and civil engineering packages for leading housebuilders and contractors, with a strong pipeline of work across the region. You will take responsibility for the successful delivery of the groundworks package, overseeing site operations from earthworks and foundations through to drainage, roads, sewers and associated external works. The role would suit someone who has progressed through the groundworks/civils sector and has strong experience delivering residential groundworks packages for housebuilders. The Role As Site Manager, you will take responsibility for the day-to-day management and delivery of groundworks and civil engineering packages, ensuring works are completed safely, efficiently, to programme and to the required quality standards. Key Responsibilities Managing the day-to-day delivery of groundworks and civil engineering packages. Supervising site teams, subcontractors, plant and groundworks gangs. Planning and sequencing works to maintain programme and productivity. Managing earthworks, excavation, foundations, drainage, roads, sewers and external works. Coordinating labour, plant and material requirements. Working from drawings, specifications and engineers' information. Liaising with engineers, surveyors, main contractors and client representatives. Monitoring progress against programme and identifying potential delays. Ensuring works are delivered safely, efficiently and to the required quality standards. Completing daily records, site reports and relevant project documentation. Managing RAMS, permits and site health & safety requirements. Identifying and resolving issues on site before they impact programme or cost. Supporting the Contracts Manager and wider project team with planning and delivery. About You The ideal candidate will have: Proven experience as a Site Manager within groundworks or civil engineering. Strong knowledge of groundworks construction and site operations on residential sites, but will consider those from others such as Commercial, Highrise, Retail, etc. Experience across earthworks, drainage, foundations, roads, sewers and/or infrastructure works. Experience managing groundworkers, subcontractors and plant. The ability to read and interpret construction drawings and specifications. Strong understanding of construction sequencing and site logistics. Excellent communication and leadership skills. A proactive approach to problem solving and project delivery. SMSTS, CSCS and First Aid. A genuine background within the groundworks/civils sector. What's on Offer 300 p/d Long-term freelance opportunity. Initial 12 month contract (likely to be extended) Consistent pipeline of Yorkshire-based projects. Opportunity to work for an established specialist contractor. Mid- September Start
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
The Acquisitions Manager will oversee and deliver property acquisitions within the retail sector, ensuring alignment with strategic goals and maximising business growth. This role based across the West Midlands, East Midlands and the North regions requires a skilled professional with expertise and a strong track record in real estate management and acquisition strategies. Client Details This is an opportunity to join a large organisation within the retail industry, known for its established presence and commitment to delivering quality services. The company operates with a focus on innovation and growth, supported by a dedicated team of professionals. Description The successful Acquisitions Manager will: Identify and evaluate potential property acquisition opportunities to support business expansion goals. Negotiate contracts and lease agreements with property owners and developers. Build and maintain a strong network of contacts within the real estate sector to support acquisition goals. Collaborate with internal stakeholders to align acquisitions with operational needs. Simultaneously oversee multiple projects from commencement to completion. Ensure compliance with legal and regulatory requirements during the acquisition process. Prepare detailed reports and presentations for senior management regarding acquisition proposals. Manage relationships with external partners, including planning, legal, and construction teams. Monitor and review the performance of acquired properties to ensure return on investment. Travel across the West Midlands, East Midlands and North regions. Profile A successful Acquisitions Manager should have: Proven experience in successful property acquisitions, ideally within the retail industry. Strong negotiation and contract management skills. Excellent contact base and knowledge within the real estate sector. Knowledge of legal and regulatory frameworks related to property transactions. The ability to present and communicate opportunities effectively. Excellent communication and stakeholder management abilities. A results-oriented approach with a focus on achieving strategic objectives. Relevant degree/qualifications in real estate and property (RICS preferred). A strong background in real estate and property. The ability and willingness to travel across the West Midlands, East Midlands and the North. Job Offer The role of Acquisitions Manager benefits from: An excellent salary of 75,000- 80,000 per annum. A company car or car allowance scheme A company bonus scheme. Hybrid working. A generous employee discount. Comprehensive pension scheme to support your future financial security. Permanent role offering stability and long-term career growth. Engaging and challenging role in the property department of a large organisation. If you're an experienced professional eager to make a significant impact in the real estate and property industry, we encourage you to apply for the Acquisitions Manager role today.
Aug 10, 2026
Full time
The Acquisitions Manager will oversee and deliver property acquisitions within the retail sector, ensuring alignment with strategic goals and maximising business growth. This role based across the West Midlands, East Midlands and the North regions requires a skilled professional with expertise and a strong track record in real estate management and acquisition strategies. Client Details This is an opportunity to join a large organisation within the retail industry, known for its established presence and commitment to delivering quality services. The company operates with a focus on innovation and growth, supported by a dedicated team of professionals. Description The successful Acquisitions Manager will: Identify and evaluate potential property acquisition opportunities to support business expansion goals. Negotiate contracts and lease agreements with property owners and developers. Build and maintain a strong network of contacts within the real estate sector to support acquisition goals. Collaborate with internal stakeholders to align acquisitions with operational needs. Simultaneously oversee multiple projects from commencement to completion. Ensure compliance with legal and regulatory requirements during the acquisition process. Prepare detailed reports and presentations for senior management regarding acquisition proposals. Manage relationships with external partners, including planning, legal, and construction teams. Monitor and review the performance of acquired properties to ensure return on investment. Travel across the West Midlands, East Midlands and North regions. Profile A successful Acquisitions Manager should have: Proven experience in successful property acquisitions, ideally within the retail industry. Strong negotiation and contract management skills. Excellent contact base and knowledge within the real estate sector. Knowledge of legal and regulatory frameworks related to property transactions. The ability to present and communicate opportunities effectively. Excellent communication and stakeholder management abilities. A results-oriented approach with a focus on achieving strategic objectives. Relevant degree/qualifications in real estate and property (RICS preferred). A strong background in real estate and property. The ability and willingness to travel across the West Midlands, East Midlands and the North. Job Offer The role of Acquisitions Manager benefits from: An excellent salary of 75,000- 80,000 per annum. A company car or car allowance scheme A company bonus scheme. Hybrid working. A generous employee discount. Comprehensive pension scheme to support your future financial security. Permanent role offering stability and long-term career growth. Engaging and challenging role in the property department of a large organisation. If you're an experienced professional eager to make a significant impact in the real estate and property industry, we encourage you to apply for the Acquisitions Manager role today.
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Facilities Supervisor Blue Legal are pleased to present an exciting opportunity to join a well-established professional services firm as a Facilities Supervisor. This role will support the Facilities Manager in the day-to-day operational management of multiple office locations, ensuring the delivery of an efficient, effective and high-quality facilities service across the business. The successful candidate will oversee local facilities teams and act as a key point of contact for operational and building-related matters across several offices. This role will involve travel between sites as required. The Responsibilities: Supporting the Facilities Manager with the operational delivery of building and facilities services across multiple office locations. Managing and co-ordinating on-site contractors, ensuring works are completed in line with agreed service standards and procedures. Overseeing the day-to-day supervision of local facilities teams, ensuring all operational tasks are carried out efficiently and to a high standard. Acting as a key point of contact for staff and assisting with building, property and tenant-related matters across the assigned offices. Supporting initiatives relating to energy management, environmental performance and carbon reduction in line with company policies and legislation. Monitoring facilities management processes, service level agreements and project works to ensure cost-effective and high-quality service delivery within budget. Approving invoices within delegated authority limits and ensuring timely processing in line with internal procedures. The Candidate: Previous experience within a facilities or property management role, ideally within a professional services environment. Strong understanding of health, safety and welfare regulations and the ability to apply these within a multi-site environment. Full driving licence with the flexibility to travel regularly between office locations as required.
Aug 10, 2026
Full time
Facilities Supervisor Blue Legal are pleased to present an exciting opportunity to join a well-established professional services firm as a Facilities Supervisor. This role will support the Facilities Manager in the day-to-day operational management of multiple office locations, ensuring the delivery of an efficient, effective and high-quality facilities service across the business. The successful candidate will oversee local facilities teams and act as a key point of contact for operational and building-related matters across several offices. This role will involve travel between sites as required. The Responsibilities: Supporting the Facilities Manager with the operational delivery of building and facilities services across multiple office locations. Managing and co-ordinating on-site contractors, ensuring works are completed in line with agreed service standards and procedures. Overseeing the day-to-day supervision of local facilities teams, ensuring all operational tasks are carried out efficiently and to a high standard. Acting as a key point of contact for staff and assisting with building, property and tenant-related matters across the assigned offices. Supporting initiatives relating to energy management, environmental performance and carbon reduction in line with company policies and legislation. Monitoring facilities management processes, service level agreements and project works to ensure cost-effective and high-quality service delivery within budget. Approving invoices within delegated authority limits and ensuring timely processing in line with internal procedures. The Candidate: Previous experience within a facilities or property management role, ideally within a professional services environment. Strong understanding of health, safety and welfare regulations and the ability to apply these within a multi-site environment. Full driving licence with the flexibility to travel regularly between office locations as required.
This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon Operations. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers - influencing change across the globe. Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities - Create, oversee, and drive a culture of safety and wellbeing - Analyse and implement changes to keep quality and productivity at a consistently high level - Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility - Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence - Work collaboratively with management-level colleagues to standardize shift practices A day in the life You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers. BASIC QUALIFICATIONS - Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization - Experience managing, motivating, and influencing team behaviors - Experience demonstrating problem solving and root cause analysis - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround - Work flexible schedules including weekends, nights, and holidays PREFERRED QUALIFICATIONS - Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 10, 2026
Full time
This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon Operations. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers - influencing change across the globe. Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities - Create, oversee, and drive a culture of safety and wellbeing - Analyse and implement changes to keep quality and productivity at a consistently high level - Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility - Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence - Work collaboratively with management-level colleagues to standardize shift practices A day in the life You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers. BASIC QUALIFICATIONS - Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization - Experience managing, motivating, and influencing team behaviors - Experience demonstrating problem solving and root cause analysis - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround - Work flexible schedules including weekends, nights, and holidays PREFERRED QUALIFICATIONS - Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
In this position, you will be responsible for managing and delivering assigned Engineering and/or In-service programs within Global Defence Systems. As the single point of contact for all activities in this role, you will work closely with supporting business functions such as Functional Engineering disciplines, Project Teams, Supply Chain, Quality, Programme Managers, Operations leadership, and th click apply for full job details
Aug 10, 2026
Full time
In this position, you will be responsible for managing and delivering assigned Engineering and/or In-service programs within Global Defence Systems. As the single point of contact for all activities in this role, you will work closely with supporting business functions such as Functional Engineering disciplines, Project Teams, Supply Chain, Quality, Programme Managers, Operations leadership, and th click apply for full job details
Project Manager Bristol 65,000 + Bonus & Benefits A newly created Project Manager position within one of Bristol's leading employers, sitting within a growing Transformation and Technology function, supporting an exciting programme of AI, innovation and digital transformation. This is a great opportunity for a PM who enjoys working across people, process and technology, with the chance to help shape how Agile and Scrum ways of working are adopted across the business. What You'll Be Doing Deliver transformation projects across IT, Business Services and Innovation Work closely with BA's, IT Solutions, Change and Test teams Support Agile and Scrum delivery, including facilitating ceremonies and workshops Take innovative ideas from early stages through to wider implementation Support AI, automation and emerging technology initiatives Manage stakeholders, risks, dependencies and project delivery Help improve processes and ways of working across the business Your background Strong Project Management experience Practical Agile / Scrum Master experience Experience delivering technology, transformation or innovation projects Strong stakeholder management and facilitation skills Comfortable working in an evolving environment with some ambiguity Genuine interest in AI and emerging technology Azure DevOps experience would be beneficial Legal or professional services experience is a bonus, not essential This isn't a traditional software development PM role, think a broader transformation position combining Project Management, Agile delivery, innovation and business change. A great opportunity to join a business with significant investment in AI and technology, with plenty of scope to make an impact and shape new ways of working.
Aug 10, 2026
Full time
Project Manager Bristol 65,000 + Bonus & Benefits A newly created Project Manager position within one of Bristol's leading employers, sitting within a growing Transformation and Technology function, supporting an exciting programme of AI, innovation and digital transformation. This is a great opportunity for a PM who enjoys working across people, process and technology, with the chance to help shape how Agile and Scrum ways of working are adopted across the business. What You'll Be Doing Deliver transformation projects across IT, Business Services and Innovation Work closely with BA's, IT Solutions, Change and Test teams Support Agile and Scrum delivery, including facilitating ceremonies and workshops Take innovative ideas from early stages through to wider implementation Support AI, automation and emerging technology initiatives Manage stakeholders, risks, dependencies and project delivery Help improve processes and ways of working across the business Your background Strong Project Management experience Practical Agile / Scrum Master experience Experience delivering technology, transformation or innovation projects Strong stakeholder management and facilitation skills Comfortable working in an evolving environment with some ambiguity Genuine interest in AI and emerging technology Azure DevOps experience would be beneficial Legal or professional services experience is a bonus, not essential This isn't a traditional software development PM role, think a broader transformation position combining Project Management, Agile delivery, innovation and business change. A great opportunity to join a business with significant investment in AI and technology, with plenty of scope to make an impact and shape new ways of working.
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Area Sales Manager - Flooring & Building Products Job Title: Area Sales Manager - Flooring Products Industry Sector: Flooring Products, LVT, Soft Flooring, Adhesives, Sealants, Resistant Flooring, Building Products, Building Materials, Flooring Contractors, Flooring Distributors, Area Sales Manager, Business Development Manager, Regional Sales Manager, Technical Sales Manager, Specification Sales Manager, Building Products, Building Materials Area to be covered: CT, ME, TN, RH, BR, DA, CR, SM, SE, SW Remuneration: £47,500 + £7,500 bonus Benefits: Fully expensed company car & full benefitsThe role of the Area Sales Manager - Flooring Products Field sales position selling a high quality range of flooring adhesive & sealant products All of your time will be spent selling to flooring distributors and flooring contractors such as; Headlam, Brookvale, Tradechoice and Likewise Revenue responsibility for circa £2.3m Project sizes with vary depending on size and scope Give sound technical advice to customers Will be expected to go on site Roughly inheriting 20 spending accounts The ideal applicant will be an Area Sales Manager - Flooring Products Must have building products / materials field sales experience selling to distributors and contractors Ideally flooring products to flooring distributors & flooring contractors IT literate Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Flooring Products, LVT, Soft Flooring, Adhesives, Sealants, Resistant Flooring, Building Products, Building Materials, Flooring Contractors, Flooring Distributors, Area Sales Manager, Business Development Manager, Regional Sales Manager, Technical Sales Manager, Specification Sales Manager, Building Products, Building Materials
Aug 10, 2026
Full time
Area Sales Manager - Flooring & Building Products Job Title: Area Sales Manager - Flooring Products Industry Sector: Flooring Products, LVT, Soft Flooring, Adhesives, Sealants, Resistant Flooring, Building Products, Building Materials, Flooring Contractors, Flooring Distributors, Area Sales Manager, Business Development Manager, Regional Sales Manager, Technical Sales Manager, Specification Sales Manager, Building Products, Building Materials Area to be covered: CT, ME, TN, RH, BR, DA, CR, SM, SE, SW Remuneration: £47,500 + £7,500 bonus Benefits: Fully expensed company car & full benefitsThe role of the Area Sales Manager - Flooring Products Field sales position selling a high quality range of flooring adhesive & sealant products All of your time will be spent selling to flooring distributors and flooring contractors such as; Headlam, Brookvale, Tradechoice and Likewise Revenue responsibility for circa £2.3m Project sizes with vary depending on size and scope Give sound technical advice to customers Will be expected to go on site Roughly inheriting 20 spending accounts The ideal applicant will be an Area Sales Manager - Flooring Products Must have building products / materials field sales experience selling to distributors and contractors Ideally flooring products to flooring distributors & flooring contractors IT literate Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Flooring Products, LVT, Soft Flooring, Adhesives, Sealants, Resistant Flooring, Building Products, Building Materials, Flooring Contractors, Flooring Distributors, Area Sales Manager, Business Development Manager, Regional Sales Manager, Technical Sales Manager, Specification Sales Manager, Building Products, Building Materials
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
