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The starting salary for this role is 61,784 per annum, based on a 36-hour working week. We are pleased to offer a fantastic opportunity for a Principal Project Manager to join our dynamic Infrastructure and Major Projects Team, based in Woking or Reigate, with the opportunity of working out of other SCC offices. This is a hybrid role, offering a flexible mix of home, office, and site-based working, tailored to the needs of the projects you'll be delivering. You can expect to be in the office or on site approximately 2 days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the role As a Principal Project Manager , you will lead the development and delivery of complex, high-profile capital infrastructure projects. Reporting directly to the Major Projects Team Leader, your work will be instrumental in achieving our service goals and supporting the council's strategic vision. We are looking for a proactive, solutions-focused individual with a proven track record in civil engineering/highways and a passion for delivering major infrastructure projects efficiently and effectively. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Relevant degree or equivalent professional qualification/experience in infrastructure/civil engineering/ highways. Extensive senior-level experience in infrastructure/civil engineering/highways. Proven ability to deliver technically complex programmes of work. Strong verbal and written communication skills, including negotiation. Effective collaboration with internal and external partners. Advanced problem solving, analytical abilities and project management application experience. Risk assessment and management skills in complex environments. Political sensitivity and awareness. Strong leadership skills, including staff development. Surrey has both urban and rural areas and to fulfil the requirements of this role you will be required to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. If you meet the criteria outlined in the role profile and are ready to help drive meaningful change, we encourage you to apply and be part of our journey. Application Questions To apply, alongside your CV, you will be asked to answer the following questions: Describe your experience leading multiple, complex infrastructure programmes simultaneously. How did you prioritise delivery and manage interdependencies? Tell us about a time you challenged cost estimates or supplier proposals. What was the result? How do you design and operate effective governance for large infrastructure programmes? The job advert closes at 23:59 on 10.05.2026 with interviews planned for week commencing 18.05.2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,241+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 31st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,241+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 31st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,241+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 31st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

Are you a technical sales professional with experience in water treatment and consultative, long-cycle sales? This is an opportunity to own and develop the EPC channel with strong growth potential. You'll have the autonomy to shape strategy, win major projects, and make a measurable commercial impact. BASIC SALARY: Up to £60,000 BENEFITS: Bonus (2% of increased turnover) 23 Days Annual Leave Pension LOCATION: This role covers the UK and Ireland. Whilst it is predominantly home-based, you will be required to attend our head office in Hitchin as and when needed. COMMUTABLE LOCATIONS: London, Northampton, Cambridge, Oxford, Birmingham, Coventry, Nottingham, Sheffield, Manchester, Leeds, Luton, Milton Keynes, Ireland, Bristol JOB DESCRIPTION: Sales Engineer - Water Treatment This Sales Engineer role is a new business-focused role targeting EPC (Engineering, Procurement & Construction) contractors across the water and industrial sectors. You'll identify, develop and convert opportunities within a long, technical sales cycle, requiring early engagement at specification stage and a consultative approach. Working closely with engineering teams, you'll develop fit-for-purpose solutions aligned to client requirements. In your first 12 months, you'll be expected to build a pipeline within key EPC and power generation accounts and secure initial project wins, establishing yourself as a trusted partner in the sector. KEY RESPONSIBILITIES: Sales Engineer - Water Treatment As our Sales Engineer, you will: Identify and develop new business opportunities within EPC contractors and major projects and uncover new market opportunities with existing clients. Your 1st year target £1.5 million Engage early in the project life cycle to influence specifications and solution design Manage long sales cycles from initial contact through to project award - a typical sales cycle between 6 months and 2 years Work closely with internal technical teams to deliver compliant, commercially viable solutions Review customer specifications and drawings to confirm compliance with system design Support tendering and technical sales activity by collaborating with internal teams to define process requirements, review specifications and drawings, contribute to costings and commercial input, and coordinate the preparation of compliant, high-quality tender documentation and proposals PERSON SPECIFICATION: Sales Engineer - Water Treatment We're looking for a technical sales professional, Sales Engineer who is comfortable operating in a consultative, engineering-led environment. You'll be confident engaging with stakeholders at all levels, able to navigate long and often complex sales cycles, and comfortable balancing technical detail with commercial outcomes. You'll be comfortable operating in a role with a high degree of autonomy, where you are expected to pro-actively generate and develop opportunities. You will: Have experience selling into the EPC market Demonstrate a proven track record in B2B sales, ideally within capital equipment or technical solutions Be experienced in managing the full sales cycle, from lead generation through to closing and account development Ideally have experience within water treatment or a related sector Be willing and able to travel across the UK and Ireland, and potentially Europe, as required THE COMPANY: We are an established business specialising in the high quality skidded systems, custom engineered and back up by decades of experience. For over 20 years we have been offering our customers a unique service. As well as stocking a wide range of water treatment products, we can build and test complete water treatment systems to suit your requirements. By integrating the products we stock into a customised skidded system, we are able to deliver high quality systems at competitive prices and short lead times. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Engineer, Business Development Manager, Project Sales Engineer, Proposals Engineer, Water Treatment, Process Engineering, Power Generation, Utilities, Industrial Engineering, Oil & Gas, Chemical Processiong, EPC, Engineering, Procurement & Construction, Capital Equipment, Engineered Systems, Water Treatment Plants, Filtrations Systems, Process Equipment, Bespoke Engineered Solutions INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18455, Wallace Hind Selection

The starting salary for this role is £61,784 per annum, based on a 36-hour working week. We are pleased to offer a fantastic opportunity for a Principal Project Manager to join our dynamic Infrastructure and Major Projects Team, based in Woking or Reigate, with the opportunity of working out of other SCC offices. This is a hybrid role, offering a flexible mix of home, office, and site-based working, tailored to the needs of the projects you'll be delivering. You can expect to be in the office or on site approximately 2 days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the role As a Principal Project Manager, you will lead the development and delivery of complex, high-profile capital infrastructure projects. Reporting directly to the Major Projects Team Leader, your work will be instrumental in achieving our service goals and supporting the council's strategic vision. We are looking for a proactive, solutions-focused individual with a proven track record in civil engineering/highways and a passion for delivering major infrastructure projects efficiently and effectively. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Relevant degree or equivalent professional qualification/experience in infrastructure/civil engineering/ highways. Extensive senior-level experience in infrastructure/civil engineering/highways. Proven ability to deliver technically complex programmes of work. Strong verbal and written communication skills, including negotiation. Effective collaboration with internal and external partners. Advanced problem solving, analytical abilities and project management application experience. Risk assessment and management skills in complex environments. Political sensitivity and awareness. Strong leadership skills, including staff development. Surrey has both urban and rural areas and to fulfil the requirements of this role you will be required to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. If you meet the criteria outlined in the role profile and are ready to help drive meaningful change, we encourage you to apply and be part of our journey. Application Questions To apply, alongside your CV, you will be asked to answer the following questions: Describe your experience leading multiple, complex infrastructure programmes simultaneously. How did you prioritise delivery and manage interdependencies? Tell us about a time you challenged cost estimates or supplier proposals. What was the result? How do you design and operate effective governance for large infrastructure programmes? The job advert closes at 23:59 on 10.05.2026 with interviews planned for week commencing 18.05.2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,241+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 31st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,241+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 31st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,241+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 31st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

1st / 2nd Line Support Engineer Location: Aldershot Salary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities Deliver IT support to a variety of clients Provide both remote and onsite troubleshooting and fault resolution Install, configure and maintain Windows desktops, servers and applications Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams) Manage Active Directory, Group Policy, user provisioning and permissions Diagnose and resolve hardware, software and basic network issues Maintain accurate documentation and update ticketing systems Ensure support tickets are managed in line with agreed SLAs Communicate effectively with clients, providing clear updates and managing expectations Assist with project work including migrations, upgrades and new deployments Required Skills & Experience 1+ years' experience in an IT support role (MSP experience highly desirable) Strong knowledge of: Windows 10/11 Windows Server (2016/2019/2022) Active Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle

Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,241+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 31st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,241+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 31st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

We're looking for an experienced Trading Application Support Analyst to join our IT Production team in London. You'll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels. This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business. CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock. What you'll be doing Providing 1st and 2nd line application support for CMC Markets' trading platforms Ensuring maximum availability and performance using a follow-the-sun support model Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms Responding to alerts and incidents across production and non-production environments Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors Supporting releases, deployments and change activities in line with agreed processes Contributing to improvements in monitoring, automation, documentation and support processes Participating in DR and BCP testing Taking part in a rotational shift pattern, including some weekend on-call support Essential: A proactive, self-motivated mindset with a genuine passion for technology 5+ years' experience in an IT or application support environment 2+ years' experience working with Red Hat Linux (or other Unix variants), including scripting 2+ years' experience supporting applications such as Java, .NET, Apache or IIS Desirable: Experience within the financial services or trading environment Knowledge of Windows Server Familiarity with ITIL frameworks Exposure to market data and the FIX protocol What you'll get in return The opportunity to support high-volume, real-time trading systems used globally Exposure to modern monitoring and support tooling in a complex technical estate A collaborative, international team culture across London and Sydney Ongoing learning, development and career progression opportunities A role where your work has a direct impact on platform reliability and client experience CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with an experienced IT Engineer. This role will take responsibility for the day to day running of the IT department, supporting the IT manager and providing the 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject Please apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.

Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.

Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. They are looking to hire an immediately available IT Engineer to cover 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. This role can more to a permanent position for the right candidate. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject Please apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.

Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

£Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Enhanced Pension + Healthcare An excellent opportunity for a technically minded individual with strong customer service skills to join a global market leader, offering long-term career development, hands-on training, and a varied support role across innovative products and systems. Do you have experience in a technical support or customer-facing engineering role? Are you looking to join a growing organisation where you can develop your skills and progress your career? Established for over 40 years, this multi-award-winning global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With a strong reputation for innovation and quality, the business continues to expand internationally and invest in its people and technology. In this hybrid role, you will act as the first point of contact for customers, providing technical support and product guidance across a wide range of systems and services. You will handle incoming queries via phone, email, and digital platforms, supporting both pre-sales and aftersales activities. The role will involve troubleshooting technical issues, logging and managing cases, supporting training initiatives, and working closely with internal teams to deliver a high level of customer service. This role would suit someone with a technical background in electrical, electronics or electromechanics who enjoys problem solving and delivering excellent customer support in a fast-paced environment. The Role: Provide 1st and 2nd line technical support via phone, email, and online tools Troubleshoot customer issues and support pre- and post-sales queries Log and manage support cases within the ticketing system Assist with training, documentation, and internal collaboration Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Excellent Benefits The Person: Technical background (electrical, electronics, electromechanical, automotive) Experience in a customer-facing technical role Strong fault-finding and problem-solving skills Good communication and organisational ability Commutable to Dartford Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Role Overview A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk. This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working across a variety of client environments. Your New Role You will sit across 1st and 2nd line support, handling day to day user issues while also supporting more technical escalations as your experience grows. You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery. Your Responsibilities Providing 1st and 2nd line support across multiple client environments Logging, managing and resolving tickets through a PSA system Supporting Microsoft 365 including users, mailboxes, permissions and devices Desktop and laptop support across Windows and macOS Basic networking troubleshooting including switches, firewalls and Wi-Fi User onboarding and offboarding Working to SLAs and contributing to service improvements Maintaining clear ticket notes and documentation Tech Environment Microsoft 365, Exchange Online, SharePoint Windows and macOS environments Entra ID and basic cloud identity management Networking fundamentals including switches, firewalls and Wi-Fi PSA tools such as Autotask You Will Have Experience in a 1st or 2nd Line IT Support role Previous MSP experience is strongly preferred Good working knowledge of Microsoft 365 and Windows environments Comfortable dealing directly with users and stakeholders Strong troubleshooting mindset and attention to detail Able to prioritise workload in a fast-paced environment Someone who takes ownership of tickets rather than passing them on Desirable Experience in an MSP environment Experience in a music or entertainment environment Experience with Networks