Customer Service and Travel Advisor

Customer Service and Travel Advisor

The company
One of the UK's largest Hajj and Umrah travel groups, established for over 20 years and consistently recognised as a top-quality provider of Hajj services. The business is currently expanding its digital platform and growing the delivery team to support ongoing development. With a team of 50 staff, this is a rare opportunity to join a well-established, ambitious travel company at an exciting time of growth and transformation.

The role
A Customer Service and Travel Advisor is required to join the East London, Whitechapel team to manage customer bookings and deliver excellent service. The successful candidate will provide support across all aspects of the customer journey, liaise with suppliers, and assist with general office duties.

You will take responsibility for:
Helping customers book travel arrangements for Hajj, Umrah, and other group travel
Liaising with suppliers, airlines, and accommodation providers
Processing group travel bookings efficiently and accurately
Responding to customer complaints and queries promptly
Managing general office duties and administrative tasks
Delivering excellent customer service via phone, email, and in-person interactions

What you need
It is ESSENTIAL for the successful candidate to have:
Previous customer-facing experience, recent graduate, or strong passion for travel and hospitality
Highly organised with strong attention to detail
Excellent communication and telephone skills
Ability to manage multiple tasks and respond efficiently to queries

Other DESIRABLE skills include:
Travel or hospitality experience
Knowledge of travel booking systems

What is on offer
This role offers the opportunity to join a respected travel business with long-term career prospects:
Competitive salary of 20,000 - 25,000 depending on experience
Long-term career progression within the travel and hospitality sector
Exposure to digital travel platforms and operational processes
Supportive team culture and a chance to grow with the business

How to apply?
For more information on this role, please contact us directly or submit your CV via this ad. Alternatively, email or call (phone number removed).
We aim to respond to all successful applications within 5 working days. If you do not hear from us, your application has unfortunately not been successful on this occasion - but we will keep your details on file for future opportunities.

T3AM Global is an equal opportunities employer and is acting as an Employment Agency in relation to this vacancy.