Operations Desk Controller

Operations Desk Controller
Warmley, Bristol (BS30)
27,815 + excellent benefits
Full-time, office-based

We are supporting a well-established, employee-owned engineering business to recruit an Operations Desk Controller. This is a key role within their busy Service Department, helping to plan and coordinate service engineers and ensuring customers receive an exceptional service experience.

This organisation has grown significantly over the years and now operates across multiple UK sites, with a strong reputation for quality, reliability and customer care. They offer a supportive, people-focused culture with great opportunities for development.

The role

As Operations Desk Controller, you will play a central part in keeping the Service Department running smoothly. Your responsibilities will include:

• Planning, scheduling and executing all customer servicing requirements

• Coordinating service engineers and allocating resources efficiently

• Processing and arranging monthly service jobs from audit reports

• Quality-checking service reports and job sheets for invoicing

• Updating equipment records with new information

• Responding to customer enquiries professionally and helpfully

• Producing quotes following service visits

• Ensuring service level agreements and KPIs are met

• Arranging breakdown repairs and ordering parts

• Liaising with internal teams including Parts and Service Sales

• Supporting Field Service Engineers, including occasional out-of-hours tasks

• Booking equipment needed for jobs and ensuring availability

• Producing RAMS from template libraries

Skills & experience

• Interest in mechanical or electrical equipment (generator knowledge not essential)

• Excellent organisational and communication skills

• Strong customer focus and relationship-building ability

• Good commercial awareness

• Strong IT skills, ideally with CRM experience (SAP, Kerridge, Dynamics, MS365 etc.)

• Ability to work under pressure and juggle multiple tasks

• Strong team-working skills and a collaborative approach

Benefits

• 27,815 salary

• 23 days holiday + bank holidays (increasing with service)

• Company pension

• Private medical scheme

• Life assurance with wellbeing support services

• Supportive, employee-owned culture

This role is 100% office-based in Warmley, Bristol (BS30).