Customer Sales Advisor

Customer Sales Advisor - Castle Bromwich, Birmingham

Are you looking for an exciting and varied new career challenge? If so, read on to find out about this superb opportunity to work for a friendly employer, in a fast growing and secure industry. My client welcome applicants from all different types of retail sales and customer service backgrounds.

Company Benefits:

• Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week)
• Starting salary: 26,863 + EOY bonus - this is the entry pay grade and there are 4 pay grades to this role;
• Great bonus scheme;
• 30 days holiday, which includes Bank Holidays;
• Contributory pension scheme;
• Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more.
• Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
• Training and development programme;
• Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package.

Job Purpose:

This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. Full Training is provided in the role.

Core Responsibilities:

Sales/Customer Service

• Sell space (dealing with inbound enquiries for people wanting to use the service - no cold calling involved) via phone, email and face to face; ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible.

• Provide a high level of customer service at all times, ensuring company values are maintained.

Administration

• Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing;
• Uploading customer details on to database and setting up customer accounts, as well as off-boarding when customer contract ends;

• Additional administration required when liaising with the removals contractor, including using the removals calendar.

Banking/Petty Cash

• Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.

If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. Please apply now for immediate consideration and job start.