Senior IT Platform Manager

Senior IT Platform Manager

Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions.

You will provide technical leadership, manage multi-vendor delivery, and ensure services meet business objectives, security requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery.

As a Senior IT Platform Manager, you will need to have/be:

• Strong IT service management skills with the ability to deliver reliable, user-focused technology services.
• Solid understanding of IT infrastructure, including cloud, networking, and end-user computing.
• Experience managing day-to-day IT operations across infrastructure and workplace services.
• Confident managing suppliers and ensuring performance, value for money, and service quality.
• Strong stakeholder management skills, able to influence and build effective relationships.
• Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply them in IT project delivery.
• Awareness of emerging digital technologies and opportunities for improvement.

• Proven experience overseeing critical IT infrastructure in a similar, complex environment.
• Experience leading an infrastructure or service delivery team to meet performance targets.
• Track record of managing service delivery within multi-vendor environments.
• Experience working closely with suppliers and partners to drive continuous improvement.

Details:

• Salary: 46, 406 - 65, 514
• Working Hours: Full Time, Monday to Friday (hybrid, 3 days per week office based)
• Location: Hybrid/Birmingham
• Duration: Permanent

Role of Senior IT Platform Manager:

• Lead the design, operation, and performance of IT Infrastructure and Workplace Services, balancing business objectives with financial and supplier performance.
• Oversee planning, installation, maintenance, and acceptance of infrastructure and workplace components, ensuring alignment with service expectations, security, and quality standards.
• Support the delivery of Infrastructure (compute, cloud, network) and Workplace Services (end-user computing, digital workspace, meeting rooms), ensuring agreed support models and security requirements are met.
• Provide technical leadership to optimise performance and outcomes across IT Infrastructure and Workplace Services.
• Manage and guide suppliers and internal resources to deliver IT Infrastructure and Workplace capabilities effectively.
• Proactively identify, investigate, and resolve system and service issues, driving long-term solutions.
• Monitor supplier performance to ensure compliance with SLAs, KPIs, and agreed targets.
• Define and communicate IT Infrastructure and Workplace Services objectives and processes with suppliers and internal teams.

Benefits of working as a Senior IT Platform Manager:

• a competitive pension scheme, with up to 12 per cent employer contributions
• a starting salary that reflects your skills and experience
• a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family
• core company funded benefits such as life assurance, income protection and health cash plan
• 25 days annual leave plus public holidays
• access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers
• access to an Employee Assistance Program
• financial and health well-being programmes