Customer Service Payroll Executive

Join our clients team as a Customer Service Payroll Executive!
Location: Central Bristol
Contract Type: Permanent
Working Pattern: Full Time (37.5 hours per week, Monday-Friday, 9 am - 5:30 pm)
Salary: 26,000 - 28,500 per annum

Are you passionate about delivering exceptional customer service in a dynamic environment? Do you thrive on helping others and ensuring their needs are met? If so, we have the perfect opportunity for you!

About Us
We are a leading financial institution, providing top-notch payroll, HR, and contract administration services to recruitment agencies and temporary workers across the UK. Our commitment to outstanding customer service has earned us a stellar reputation in the industry. Join our dedicated team and be a part of something great!

The Opportunity
We're expanding our Operations Team and looking for a Customer Service Executive to support our busy Payroll department. This is your chance to contribute to our success while growing your career in a friendly, supportive atmosphere.

What You'll Be Doing
As our Customer Service Executive, you will be the first point of contact for contractors and agencies. Your responsibilities will include:

• Data Management: Entering data, raising invoices, and submitting timesheets on behalf of contractors and agencies.
• Expense Processing: Handling expense claims in compliance with HMRC rules and company policies.
• Pension Queries: Understanding and addressing Auto-Enrolment Workplace and Private Pension inquiries.
• Payroll Assistance: Learning about payroll processes and helping contractors with payslip queries.
• Customer Interaction: Providing exceptional multi-channel customer service via telephone, email, and webchat (with a target of 60 calls per week).

What We're Looking For
We seek someone with a strong customer service mindset who is professional, proactive, and detail-oriented. The ideal candidate will have:

• Excellent written and verbal communication skills.
• A friendly and professional telephone manner.
• Proficiency in Microsoft Office, especially Excel.

Why Join Us?

• Competitive Salary: Enjoy a salary between 26,000 and 28,500.
• Generous Holiday Package: 22 days plus bank holidays, increasing to 25 days with service.
• Hybrid Working: Option to work from home up to 2 days a week after probation.
• On-Site Gym Access: Stay fit and healthy with our free gym facilities.
• Career Development: Benefit from comprehensive training and professional growth opportunities.
• Supportive Culture: Be part of a friendly and collaborative workplace where your contributions are valued.

Location Perks:

• Conveniently located near Broadmead/Cabout Circus, just a 13-minute walk from Bristol Temple Meads train station.

Ready to Make a Difference?
If you're excited about providing exceptional customer service and being part of a thriving team, we want to hear from you! Apply today and take the first step towards a rewarding career with us. Shortlist candidates will be contacted within 24 hours

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.