Customer Service Advisor

Role: Customer Service Advisor

Location: Sale, Manchester (hybrid 2 days office/3 days home after training period)

Salary: 26000 - 28000 + 10% performance bonus + benefits

Hours: (Mon-Fri hours working shifts between 8-6pm)

This is an exciting opportunity for an experienced contact centre Customer Service Advisor to join my Sale, Manchester based client.

Do you have experience working in a contact centre team who speak to existing customers?

Are you organised and can work to deadlines?

Are you naturally inquisitive and enjoy investigating?

Role Responsibilities of the Customer Service Advisor:

• Manage Customer expectations and develop relationships with key stakeholders
• Talking to customers about their contract and getting an understanding of next steps
• Manage and coordinate customer interaction, in line with agreed processes and SLAs.
• Effectively manage the customer experience to ensure that issues are resolved efficiently.
• Promote the brand at all times by providing a customer centric experience.
• Escalate complex issues and queries to Manager.
• Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
• Maintain the consistency and accuracy of all data input into department databases.
• Build knowledge of customers.
• Prepare and produce management information as required.
• Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.

Key Skills and Experience for this Customer Service Advisor role :

• Previous experience of using company systems
• Previous experience of working with customer facing teams or in a customer services environment
• Demonstrable specialised knowledge/skills in a customer contact area
• Ability to plan and prioritise multiple activities
• Is aware of the commercial impact of own decisions/actions
• Good problem solving skills with experience of resolving complex problems
• Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
• Experience in working collaboratively with internal and external teams

Please follow the link to apply for this Customer Service Advisor role based in Sale.

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