In-Work Support and Communication Assistant

In-Work Support and Communication Assistant
Salary: £26,999 - £29,500 per annum, pro-rata (£13,114 - £14,329 per annum for 17 hours per week).
Hours: 17 hours per week, days to be agreed
Place of work: London SW6 7BF
Department: In Work Support
Reports to: Project Lead- Employment Development and Access Support
Contract period: Permanent (dependent on funding)

The Organisation
This charity, founded in 1979, is one of London's leading Disabled People's Organisations. As they believe in the Social Model of Disability, their values and principles embrace inclusive and accessible ways of working both internally and in all their activities, seek the participation and contribution of members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees, 24 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability - all of whom are passionate about removing the barriers that disabled people face.

They provide five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Direct Payments.

Purpose of the Role

The postholder will play a key role in delivering high-quality, person-centred In-Work Support to Disabled employees and their employers. This includes maintaining accurate support plans, carrying out regular workplace visits and reviews, and ensuring support remains effective and tailored to individual needs. The role also involves supporting recruitment administration. The postholder will contribute to quality assurance by monitoring feedback, updating CRM systems, and supporting communication across the team. In addition, they will help organise staff and employer events, produce newsletters, and create engaging content to promote inclusive employment practices and celebrate the successes of the In-Work Support service.

Main Duties and Responsibilities

Service Delivery and Support Planning

• Update and maintain accurate support plans for In Work Support clients.
• Carry out regular workplace visits/support assessments and remote check-ins with employees to review progress and provide support.

Monitoring, Feedback, and Quality Assurance

• Chase, read, action, and securely store all feedback forms.
• Share relevant feedback and service updates with line manager in a timely manner.
• Ensure all CRM systems are updated with accurate and up-to-date records.

Recruitment Administration

• Support the recruitment process by being part of the interview panel, chasing references, scanning and storing key documents, and completing necessary online checks.
• Monitor and record completion of mandatory online training for new and existing staff.

Events and Communications

• Support the organisation and delivery of three annual staff events, ensuring accessibility and engagement.
• Create a fortnightly newsletter with updates, stories, and resources related to In-Work Support from feedback and visits.

Closing Date: Friday 2nd January 2026
Interview Dates: Week commencing 5th January 2026

To Apply and for more information

Click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).

You do not need to meet every point to apply. The employer welcomes applications from Disabled people and value a wide range of experience, including lived experience of disability.

They welcome applications from Disabled people and will provide reasonable adjustments at all stages of recruitment and employment.

No agencies please.