Call Centre Advisor

Location: Tamworth, hybrid after probation

Temp to Perm role to start in Jan

Hours: Flexible shifts, approx. 20-25 hours per week Salary: Competitive hourly rate + performance bonuses

We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Part-Time Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction.

• 
  Answering customer calls in a professional and friendly manner
• 
  Resolving queries efficiently and accurately
• 
  Providing product/service information to customers
• 
  Logging details of calls into our system
• 
  Escalating issues to the relevant department when necessary

• 
  Strong communication skills, both verbal and written
• 
  Ability to multitask and work under pressure
• 
  Positive attitude and willingness to learn
• 
  Basic IT skills and familiarity with call centre systems (training provided)
• 
  Previous customer service experience is desirable but not essential

• 
  Flexible working hours to fit around your schedule
• 
  Comprehensive training and ongoing support
• 
  Opportunities for career progression within the company
• 
  Friendly team environment