Job Title: HR Administrator (12 Month FTC) Location: West Bromwich Salary : Competitive Job Type: Full-time, 12 Month Fixed Term Contract, Office Based About us: Established in 2007, Select Lifestyles Limited provides support to adults with learning disabilities and complex needs within our residential homes, supported living schemes and day centres across the West Midlands. About the Role: The role of the HR Administrator is to provide HR support to the business and existing HR Operations team. You will assist with day-to-day HR activities and provide support across the full employee lifecycle. This includes onboarding, contract changes, and offboarding processes. In this role, you will liaise with employees and managers at all levels as well as external agencies, ensuring an efficient and professional HR Operations service across the organisation. Please note that this position is fully onsite with no hybrid or remote work options. Candidates therefore must be a commutable distance from West Bromwich to be considered. Key Responsibilities: Support the HR Operations Team Leader with the full employee lifecycle including, onboarding, absence management and offboarding. Provide day-to-day HR administrative support, ensuring accurate record-keeping and effective communication. Complete Right to Work checks, DBS applications and renewals. Confidently handle sensitive or challenging conversations with employees and managers, demonstrating empathy and professionalism. Provide first-line support to managers on routine HR processes and queries, ensuring accurate guidance on operational tasks and escalating any non-routine or complex matters. Maintain confidentiality and discretion at all times in line with GDPR. Ensure HR systems are kept up to date to ensure the production of accurate HR metrics and reports. Work collaboratively with colleagues across the organisation, building positive working relationships and contributing to team goals. Prioritise effectively and work under pressure, particularly during peak periods or when dealing with urgent employee matters. Conduct audits on staff files as and when required. Participate fully in the recruitment process including the reviewing and processing of applications, arranging interviews, participate in the interview process. About you: Essential: CIPD Level 3 qualification Confident in handling difficult conversations with professionalism and discretion. Strong administrative and organisational skills with a keen eye for detail. Ability to manage a busy workload and meet deadlines under pressure. Excellent verbal and written communication skills. Able to build effective relationships with colleagues at all levels. Discreet, trustworthy, and committed to maintaining confidentiality. Proficient in Microsoft Office and HRIS systems. A team player with a flexible, can-do approach. Desirable: Experience in the social care, healthcare, or voluntary sector. Familiarity with CQC and safer recruitment practices. NB: This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out other duties in keeping with the nature of the post as directed by and agreed with their manager. Benefits: Opportunities for training and personal development 25 days annual leave + bank holidays Company pension scheme Long-service recognition and staff benefits The opportunity to make a real impact across services that support individuals with learning disabilities and complex needs Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; HR Assistant, Human Resources Assistant, Human Resources Executive, HR Executive, Human Resources Administrator, HR Advisor, Human Resources Advisor, HR Generalist, Human Resources Admin, HR Officer, HR Admin will also be considered for this role.
Dec 13, 2025
Contractor
Job Title: HR Administrator (12 Month FTC) Location: West Bromwich Salary : Competitive Job Type: Full-time, 12 Month Fixed Term Contract, Office Based About us: Established in 2007, Select Lifestyles Limited provides support to adults with learning disabilities and complex needs within our residential homes, supported living schemes and day centres across the West Midlands. About the Role: The role of the HR Administrator is to provide HR support to the business and existing HR Operations team. You will assist with day-to-day HR activities and provide support across the full employee lifecycle. This includes onboarding, contract changes, and offboarding processes. In this role, you will liaise with employees and managers at all levels as well as external agencies, ensuring an efficient and professional HR Operations service across the organisation. Please note that this position is fully onsite with no hybrid or remote work options. Candidates therefore must be a commutable distance from West Bromwich to be considered. Key Responsibilities: Support the HR Operations Team Leader with the full employee lifecycle including, onboarding, absence management and offboarding. Provide day-to-day HR administrative support, ensuring accurate record-keeping and effective communication. Complete Right to Work checks, DBS applications and renewals. Confidently handle sensitive or challenging conversations with employees and managers, demonstrating empathy and professionalism. Provide first-line support to managers on routine HR processes and queries, ensuring accurate guidance on operational tasks and escalating any non-routine or complex matters. Maintain confidentiality and discretion at all times in line with GDPR. Ensure HR systems are kept up to date to ensure the production of accurate HR metrics and reports. Work collaboratively with colleagues across the organisation, building positive working relationships and contributing to team goals. Prioritise effectively and work under pressure, particularly during peak periods or when dealing with urgent employee matters. Conduct audits on staff files as and when required. Participate fully in the recruitment process including the reviewing and processing of applications, arranging interviews, participate in the interview process. About you: Essential: CIPD Level 3 qualification Confident in handling difficult conversations with professionalism and discretion. Strong administrative and organisational skills with a keen eye for detail. Ability to manage a busy workload and meet deadlines under pressure. Excellent verbal and written communication skills. Able to build effective relationships with colleagues at all levels. Discreet, trustworthy, and committed to maintaining confidentiality. Proficient in Microsoft Office and HRIS systems. A team player with a flexible, can-do approach. Desirable: Experience in the social care, healthcare, or voluntary sector. Familiarity with CQC and safer recruitment practices. NB: This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out other duties in keeping with the nature of the post as directed by and agreed with their manager. Benefits: Opportunities for training and personal development 25 days annual leave + bank holidays Company pension scheme Long-service recognition and staff benefits The opportunity to make a real impact across services that support individuals with learning disabilities and complex needs Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; HR Assistant, Human Resources Assistant, Human Resources Executive, HR Executive, Human Resources Administrator, HR Advisor, Human Resources Advisor, HR Generalist, Human Resources Admin, HR Officer, HR Admin will also be considered for this role.
Lecturer in Fashion Communication and Styling Higher Education: Levels 4 - 6 Fashion Retail Academy (part of Education for Industry Group) Permanent Contract Part-Time 0.6FTE - 3 days per week Teaching Pattern: Days TBC Electra House - London, EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role The FRA has been innovative in its approach to Higher Education. Our accelerated 2-year degree programmes are unique within fashion business education in the UK, offering industry placements and mentoring opportunities. As our programmes grow, we're looking for talented individuals to join our Higher Education team. We're now seeking a Lecturer in Fashion Communications & Styling. In this role, you'll design and deliver outstanding teaching, ensuring students receive exceptional learning experiences that prepare them for impactful careers. You'll lead on creating industry-relevant module content, monitor quality and progress, and work closely with the Programme Manager to drive continuous improvement. You'll role-model excellent teaching practice and actively share knowledge across the team. About you Qualifications: You will hold a degree in fashion communication, art direction, fashion media, fashion promotion, or a related field, and either possess a teaching qualification or be willing to complete a PGCert HE. A relevant postgraduate degree (MA, MSc, or PhD) is also desirable. Experience: You will have a proven track record in teaching or training, preferably in higher education and relevant experience in the fashion industry. Expertise: This role is suited to a subject specialist who is passionate about delivering a highly industry relevant and student-centred curriculum. You will have outstanding digital-era knowledge of your subject area and the fashion landscape and good competencies with digital software such as Adobe Creative Cloud applications. Passion: You will be creative, enthusiastic, and driven, with excellent communication and interpersonal skills, and a real passion for driving excellence and delivering an outstanding student experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance and annual CPD. Generous and Flexible Leave Options: Including an around-the-world trip after five years of service. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance, and funded counselling/CBT through Education Support Employee Assistant Programme. Salary: From £23,220 to £24,600 per annum 0.6FTE (pro rata £38,700 to £41,000 per annum 1FTE), subject to qualifications and experience How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 6 January 2026. Interviews/Recruitment Day: Week Commencing 12 January 2026 (day TBC), in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE More Information/Contact us: Click here to download a full job description For more information about the EFI Group, visit our EFI , FRA websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Dec 13, 2025
Full time
Lecturer in Fashion Communication and Styling Higher Education: Levels 4 - 6 Fashion Retail Academy (part of Education for Industry Group) Permanent Contract Part-Time 0.6FTE - 3 days per week Teaching Pattern: Days TBC Electra House - London, EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role The FRA has been innovative in its approach to Higher Education. Our accelerated 2-year degree programmes are unique within fashion business education in the UK, offering industry placements and mentoring opportunities. As our programmes grow, we're looking for talented individuals to join our Higher Education team. We're now seeking a Lecturer in Fashion Communications & Styling. In this role, you'll design and deliver outstanding teaching, ensuring students receive exceptional learning experiences that prepare them for impactful careers. You'll lead on creating industry-relevant module content, monitor quality and progress, and work closely with the Programme Manager to drive continuous improvement. You'll role-model excellent teaching practice and actively share knowledge across the team. About you Qualifications: You will hold a degree in fashion communication, art direction, fashion media, fashion promotion, or a related field, and either possess a teaching qualification or be willing to complete a PGCert HE. A relevant postgraduate degree (MA, MSc, or PhD) is also desirable. Experience: You will have a proven track record in teaching or training, preferably in higher education and relevant experience in the fashion industry. Expertise: This role is suited to a subject specialist who is passionate about delivering a highly industry relevant and student-centred curriculum. You will have outstanding digital-era knowledge of your subject area and the fashion landscape and good competencies with digital software such as Adobe Creative Cloud applications. Passion: You will be creative, enthusiastic, and driven, with excellent communication and interpersonal skills, and a real passion for driving excellence and delivering an outstanding student experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance and annual CPD. Generous and Flexible Leave Options: Including an around-the-world trip after five years of service. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance, and funded counselling/CBT through Education Support Employee Assistant Programme. Salary: From £23,220 to £24,600 per annum 0.6FTE (pro rata £38,700 to £41,000 per annum 1FTE), subject to qualifications and experience How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 6 January 2026. Interviews/Recruitment Day: Week Commencing 12 January 2026 (day TBC), in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE More Information/Contact us: Click here to download a full job description For more information about the EFI Group, visit our EFI , FRA websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
The ACC Liverpool Group and The ACC Hotel operate the city's waterfront event campus the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. We are currently looking for a People Assistant to join our dynamic team on a Fixed Term Contract, Maternity Cover, starting 05 January 2026 for 12 months. Company Benefits We are an award-winning, world-class venue and our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff. 25 Qualified Mental Health First Aiders on site. The ACC Liverpool Group and The ACC Hotel is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year we contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity we have 3 beehives on our campus grounds Carbon Neutral Campus Accessibility Strategy AccessAble Guide The successful candidate will provide comprehensive People team assistance and support across all the ACC Liverpool Group and The ACC Hotels policies, procedures and processes. As the department s main point of contact for recruitment processes, you will coordinate all related activity. It would be advantageous for you to have experience of communicating with both internal and external stakeholders as you will coordinate responses to all internal and external mailbox queries, including the HR, Recruitment, and Absence inboxes. You will coordinate the new starter process, ensuring all new starter templates, occupational health forms and initial induction documentation is up to date and fit for purpose. You will be responsible for the maintenance of staff personnel files (electronic and historic paper files), to ensure they are accurate and compliant with GDPR. To support the management of our departmental budget, you will raise requisitions / invoices, maintaining goods receipting, which you will track via our EBMS system and budget tracker, to ensure we are managing our departmental budget accordingly. You will support Operational Managers with absence management records, by entering periods of absence onto our Oracle system. Supporting the People Manager, you will coordinate various health checks tests for relevant employees. We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we re looking for someone who: Is approachable, creative, and innovative, with a desire to achieve. Has proven planning and organisation skills, including excellent time management. Displays high levels of accuracy in everything they do. Confident and competent working with MS Office applications, displaying proficiency in Excel, Word and PowerPoint. Can display emotional intelligence. In addition to the above, the candidate will need to be enthusiastic, like minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group and The ACC Hotel s continuing success story, we would love you to join our team! Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application as soon as possible. Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Dec 13, 2025
Contractor
The ACC Liverpool Group and The ACC Hotel operate the city's waterfront event campus the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. We are currently looking for a People Assistant to join our dynamic team on a Fixed Term Contract, Maternity Cover, starting 05 January 2026 for 12 months. Company Benefits We are an award-winning, world-class venue and our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff. 25 Qualified Mental Health First Aiders on site. The ACC Liverpool Group and The ACC Hotel is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year we contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity we have 3 beehives on our campus grounds Carbon Neutral Campus Accessibility Strategy AccessAble Guide The successful candidate will provide comprehensive People team assistance and support across all the ACC Liverpool Group and The ACC Hotels policies, procedures and processes. As the department s main point of contact for recruitment processes, you will coordinate all related activity. It would be advantageous for you to have experience of communicating with both internal and external stakeholders as you will coordinate responses to all internal and external mailbox queries, including the HR, Recruitment, and Absence inboxes. You will coordinate the new starter process, ensuring all new starter templates, occupational health forms and initial induction documentation is up to date and fit for purpose. You will be responsible for the maintenance of staff personnel files (electronic and historic paper files), to ensure they are accurate and compliant with GDPR. To support the management of our departmental budget, you will raise requisitions / invoices, maintaining goods receipting, which you will track via our EBMS system and budget tracker, to ensure we are managing our departmental budget accordingly. You will support Operational Managers with absence management records, by entering periods of absence onto our Oracle system. Supporting the People Manager, you will coordinate various health checks tests for relevant employees. We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we re looking for someone who: Is approachable, creative, and innovative, with a desire to achieve. Has proven planning and organisation skills, including excellent time management. Displays high levels of accuracy in everything they do. Confident and competent working with MS Office applications, displaying proficiency in Excel, Word and PowerPoint. Can display emotional intelligence. In addition to the above, the candidate will need to be enthusiastic, like minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group and The ACC Hotel s continuing success story, we would love you to join our team! Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application as soon as possible. Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Role Overview: Join Busy Bees Bedford Elstow - Nursery Manager (12-Month Maternity Cover) Are you an inspiring early years leader ready to guide a passionate team and create exceptional learning experiences? Busy Bees Bedford Elstow is looking for a motivated Nursery Manager to join us on a 12-month maternity cover contract . If you hold a Level 3 childcare qualification and have two years' leadership experience in an early years setting, then this could be your perfect next step. Why Choose Busy Bees? As the UK's leading nursery group , Busy Bees operates nearly 400 nurseries nationwide, all committed to delivering the best start in life for every child. We are proud to be recognised for our inclusive, supportive workplace culture-where every team member is listened to, valued, and empowered . About the Role As Nursery Manager at our Bedford Elstow setting, you'll bring your creativity, energy, and expertise to: Lead and inspire your team Deliver high-quality childcare in line with the EYFS Build strong partnerships with families Create safe, stimulating environments that nurture curiosity and confidence You'll also benefit from our Bee Curious curriculum , designed to encourage exploration, discovery, and joyful learning. About Busy Bees Bedford Elstow Located in the heart of Bedford, our Elstow nursery offers a warm, welcoming environment with bright, well-equipped rooms tailored to each age group. Children enjoy a secure outdoor area perfect for adventurous play, fresh-air learning, and developing confidence through supervised safe risks. The nursery is easily accessible, with good transport links, making commuting simple whether you travel by car or public transport. Ofsted rated Good. Our Charitable Commitment Busy Bees proudly partners with BBC Children in Need , meaning you'll have the chance to support meaningful fundraising and community initiatives that positively impact children's lives. Fantastic Busy Bees Benefits We offer a generous, industry-leading benefits package, including: Competitive salary Up to 25% annual salary bonus Up to 33 days annual leave (including bank holidays) Your birthday off - our treat! Significant childcare discount Continuous training and development to help you grow your career Access to the Hive Benefits & Wellbeing Hub with huge retail discounts Enhanced family leave and a return-to-work bonus Menopause support via Peppy Salary Finance for financial wellbeing Employee Assistance Programme with Mental Health First Aiders Cycle to Work scheme Workplace pension with Cushon Discounted Private Medical Insurance Opportunities to travel internationally and learn from Busy Bees nurseries around the world And that's not all! Through the Hive platform, you'll also find wellbeing tools, development resources, team recognition features through Celebrating You , and a dedicated Grow with Us area full of exciting learning opportunities. Role Responsibilities: Key Responsibilities: Lead & Inspire: Drive excellence and motivate your team. Quality Improvement: Enhance educational programs and operational processes. Compliance: Ensure a safe and secure environment, meeting all regulations. Financial Oversight: Manage budgets and resources effectively. Engagement: Build strong relationships with parents, staff, and the community. Professional Development: Foster team growth to provide exceptional care. Required Qualifications: About you: We are looking for a passionate and ambitious Nursery Manager whose primary goal is to deliver the highest standards of childcare and early years education. You will be resourceful, commercially minded, have strong leadership ability and excellent communication skills. You will have strong organisational skills with a keen attention to detail and be able to prioritise your workload effectively. Qualifications and Experience: NNEB, BTEC Nat Dip, CACHE Dip in Childcare, or NVQ Level 3. Experience as a Nursery Manager or Assistant Nursery Manager. Strong leadership, organisational, and communication skills. A focus on delivering high-quality childcare and early education. Apply now and be part of our dynamic team!
Dec 12, 2025
Full time
Role Overview: Join Busy Bees Bedford Elstow - Nursery Manager (12-Month Maternity Cover) Are you an inspiring early years leader ready to guide a passionate team and create exceptional learning experiences? Busy Bees Bedford Elstow is looking for a motivated Nursery Manager to join us on a 12-month maternity cover contract . If you hold a Level 3 childcare qualification and have two years' leadership experience in an early years setting, then this could be your perfect next step. Why Choose Busy Bees? As the UK's leading nursery group , Busy Bees operates nearly 400 nurseries nationwide, all committed to delivering the best start in life for every child. We are proud to be recognised for our inclusive, supportive workplace culture-where every team member is listened to, valued, and empowered . About the Role As Nursery Manager at our Bedford Elstow setting, you'll bring your creativity, energy, and expertise to: Lead and inspire your team Deliver high-quality childcare in line with the EYFS Build strong partnerships with families Create safe, stimulating environments that nurture curiosity and confidence You'll also benefit from our Bee Curious curriculum , designed to encourage exploration, discovery, and joyful learning. About Busy Bees Bedford Elstow Located in the heart of Bedford, our Elstow nursery offers a warm, welcoming environment with bright, well-equipped rooms tailored to each age group. Children enjoy a secure outdoor area perfect for adventurous play, fresh-air learning, and developing confidence through supervised safe risks. The nursery is easily accessible, with good transport links, making commuting simple whether you travel by car or public transport. Ofsted rated Good. Our Charitable Commitment Busy Bees proudly partners with BBC Children in Need , meaning you'll have the chance to support meaningful fundraising and community initiatives that positively impact children's lives. Fantastic Busy Bees Benefits We offer a generous, industry-leading benefits package, including: Competitive salary Up to 25% annual salary bonus Up to 33 days annual leave (including bank holidays) Your birthday off - our treat! Significant childcare discount Continuous training and development to help you grow your career Access to the Hive Benefits & Wellbeing Hub with huge retail discounts Enhanced family leave and a return-to-work bonus Menopause support via Peppy Salary Finance for financial wellbeing Employee Assistance Programme with Mental Health First Aiders Cycle to Work scheme Workplace pension with Cushon Discounted Private Medical Insurance Opportunities to travel internationally and learn from Busy Bees nurseries around the world And that's not all! Through the Hive platform, you'll also find wellbeing tools, development resources, team recognition features through Celebrating You , and a dedicated Grow with Us area full of exciting learning opportunities. Role Responsibilities: Key Responsibilities: Lead & Inspire: Drive excellence and motivate your team. Quality Improvement: Enhance educational programs and operational processes. Compliance: Ensure a safe and secure environment, meeting all regulations. Financial Oversight: Manage budgets and resources effectively. Engagement: Build strong relationships with parents, staff, and the community. Professional Development: Foster team growth to provide exceptional care. Required Qualifications: About you: We are looking for a passionate and ambitious Nursery Manager whose primary goal is to deliver the highest standards of childcare and early years education. You will be resourceful, commercially minded, have strong leadership ability and excellent communication skills. You will have strong organisational skills with a keen attention to detail and be able to prioritise your workload effectively. Qualifications and Experience: NNEB, BTEC Nat Dip, CACHE Dip in Childcare, or NVQ Level 3. Experience as a Nursery Manager or Assistant Nursery Manager. Strong leadership, organisational, and communication skills. A focus on delivering high-quality childcare and early education. Apply now and be part of our dynamic team!
Role Overview: Join Busy Bees Bedford Elstow - Nursery Manager (12-Month Maternity Cover) Are you an inspiring early years leader ready to guide a passionate team and create exceptional learning experiences? Busy Bees Bedford Elstow is looking for a motivated Nursery Manager to join us on a 12-month maternity cover contract . If you hold a Level 3 childcare qualification and have two years' leadership experience in an early years setting, then this could be your perfect next step. Why Choose Busy Bees? As the UK's leading nursery group , Busy Bees operates nearly 400 nurseries nationwide, all committed to delivering the best start in life for every child. We are proud to be recognised for our inclusive, supportive workplace culture-where every team member is listened to, valued, and empowered . About the Role As Nursery Manager at our Bedford Elstow setting, you'll bring your creativity, energy, and expertise to: Lead and inspire your team Deliver high-quality childcare in line with the EYFS Build strong partnerships with families Create safe, stimulating environments that nurture curiosity and confidence You'll also benefit from our Bee Curious curriculum , designed to encourage exploration, discovery, and joyful learning. About Busy Bees Bedford Elstow Located in the heart of Bedford, our Elstow nursery offers a warm, welcoming environment with bright, well-equipped rooms tailored to each age group. Children enjoy a secure outdoor area perfect for adventurous play, fresh-air learning, and developing confidence through supervised safe risks. The nursery is easily accessible, with good transport links, making commuting simple whether you travel by car or public transport. Ofsted rated Good. Our Charitable Commitment Busy Bees proudly partners with BBC Children in Need , meaning you'll have the chance to support meaningful fundraising and community initiatives that positively impact children's lives. Fantastic Busy Bees Benefits We offer a generous, industry-leading benefits package, including: Competitive salary Up to 25% annual salary bonus Up to 33 days annual leave (including bank holidays) Your birthday off - our treat! Significant childcare discount Continuous training and development to help you grow your career Access to the Hive Benefits & Wellbeing Hub with huge retail discounts Enhanced family leave and a return-to-work bonus Menopause support via Peppy Salary Finance for financial wellbeing Employee Assistance Programme with Mental Health First Aiders Cycle to Work scheme Workplace pension with Cushon Discounted Private Medical Insurance Opportunities to travel internationally and learn from Busy Bees nurseries around the world And that's not all! Through the Hive platform, you'll also find wellbeing tools, development resources, team recognition features through Celebrating You , and a dedicated Grow with Us area full of exciting learning opportunities. Role Responsibilities: Key Responsibilities: Lead & Inspire: Drive excellence and motivate your team. Quality Improvement: Enhance educational programs and operational processes. Compliance: Ensure a safe and secure environment, meeting all regulations. Financial Oversight: Manage budgets and resources effectively. Engagement: Build strong relationships with parents, staff, and the community. Professional Development: Foster team growth to provide exceptional care. Required Qualifications: About you: We are looking for a passionate and ambitious Nursery Manager whose primary goal is to deliver the highest standards of childcare and early years education. You will be resourceful, commercially minded, have strong leadership ability and excellent communication skills. You will have strong organisational skills with a keen attention to detail and be able to prioritise your workload effectively. Qualifications and Experience: NNEB, BTEC Nat Dip, CACHE Dip in Childcare, or NVQ Level 3. Experience as a Nursery Manager or Assistant Nursery Manager. Strong leadership, organisational, and communication skills. A focus on delivering high-quality childcare and early education. Apply now and be part of our dynamic team!
Dec 12, 2025
Full time
Role Overview: Join Busy Bees Bedford Elstow - Nursery Manager (12-Month Maternity Cover) Are you an inspiring early years leader ready to guide a passionate team and create exceptional learning experiences? Busy Bees Bedford Elstow is looking for a motivated Nursery Manager to join us on a 12-month maternity cover contract . If you hold a Level 3 childcare qualification and have two years' leadership experience in an early years setting, then this could be your perfect next step. Why Choose Busy Bees? As the UK's leading nursery group , Busy Bees operates nearly 400 nurseries nationwide, all committed to delivering the best start in life for every child. We are proud to be recognised for our inclusive, supportive workplace culture-where every team member is listened to, valued, and empowered . About the Role As Nursery Manager at our Bedford Elstow setting, you'll bring your creativity, energy, and expertise to: Lead and inspire your team Deliver high-quality childcare in line with the EYFS Build strong partnerships with families Create safe, stimulating environments that nurture curiosity and confidence You'll also benefit from our Bee Curious curriculum , designed to encourage exploration, discovery, and joyful learning. About Busy Bees Bedford Elstow Located in the heart of Bedford, our Elstow nursery offers a warm, welcoming environment with bright, well-equipped rooms tailored to each age group. Children enjoy a secure outdoor area perfect for adventurous play, fresh-air learning, and developing confidence through supervised safe risks. The nursery is easily accessible, with good transport links, making commuting simple whether you travel by car or public transport. Ofsted rated Good. Our Charitable Commitment Busy Bees proudly partners with BBC Children in Need , meaning you'll have the chance to support meaningful fundraising and community initiatives that positively impact children's lives. Fantastic Busy Bees Benefits We offer a generous, industry-leading benefits package, including: Competitive salary Up to 25% annual salary bonus Up to 33 days annual leave (including bank holidays) Your birthday off - our treat! Significant childcare discount Continuous training and development to help you grow your career Access to the Hive Benefits & Wellbeing Hub with huge retail discounts Enhanced family leave and a return-to-work bonus Menopause support via Peppy Salary Finance for financial wellbeing Employee Assistance Programme with Mental Health First Aiders Cycle to Work scheme Workplace pension with Cushon Discounted Private Medical Insurance Opportunities to travel internationally and learn from Busy Bees nurseries around the world And that's not all! Through the Hive platform, you'll also find wellbeing tools, development resources, team recognition features through Celebrating You , and a dedicated Grow with Us area full of exciting learning opportunities. Role Responsibilities: Key Responsibilities: Lead & Inspire: Drive excellence and motivate your team. Quality Improvement: Enhance educational programs and operational processes. Compliance: Ensure a safe and secure environment, meeting all regulations. Financial Oversight: Manage budgets and resources effectively. Engagement: Build strong relationships with parents, staff, and the community. Professional Development: Foster team growth to provide exceptional care. Required Qualifications: About you: We are looking for a passionate and ambitious Nursery Manager whose primary goal is to deliver the highest standards of childcare and early years education. You will be resourceful, commercially minded, have strong leadership ability and excellent communication skills. You will have strong organisational skills with a keen attention to detail and be able to prioritise your workload effectively. Qualifications and Experience: NNEB, BTEC Nat Dip, CACHE Dip in Childcare, or NVQ Level 3. Experience as a Nursery Manager or Assistant Nursery Manager. Strong leadership, organisational, and communication skills. A focus on delivering high-quality childcare and early education. Apply now and be part of our dynamic team!
Work for a Charity as a Corporate Partnerships Manager/ Business Development Manager. Hybrid (one day on site) - South West England - 40,000 pro rata - FTC until 2027/2028. As the Corporate Partnerships Manager/ Business Development Manager, you will play a pivotal role in securing vital support from across the corporate community. This will be in the form of corporate philanthropy partnerships and strategically identified Gift-in-Kind/Pro Bono support. You will also be managing the Fundraising Officer and Fundraising Assistant. You'll be tasked with distilling complex information into compelling narratives that effectively convey our mission and objectives while aligning with a corporate partner's CSR and ESG strategy. Energy, confidence and excellent communication skills are essential. 2026 is a transition year for us. From January to June, we are still in campaign mode, and from July to December, we are in post-opening, operational mode. The total 2026 income this role is responsible for is in the region of 500k, whilst also supporting Gift In Kind income in the region of 615k. The budgeted breakdown of the income is as follows: Jan-July (Six months Pre-opening): In the region of 870k across Corporate ( 222k), Events ( 20k), Community fundraising ( 12k) and Gift-in-Kind support ( 615k) July - December (Six months Post-opening): In the region 193k across Corporate ( 150k), Events (43k). This position is ideal for someone with proven experience in delivering the above, and especially those with capital campaign experience, but this is not a prerequisite. The main focus is the ability to develop and nurture meaningful relationships from the business community that can translate into tangible impact for the families we support. What we look for Experience of researching and engaging with key decision makers within a corporate environment, including but not limited to C-suite and CSR/ESG leads. Line management experience Proven success in delivering five, six and seven-figure relationships. Experience in account management or partnership management within a charity or the private sector. An independent, outgoing, and confident individual, who is results-oriented, working on their own initiative, whilst also being a compassionate and supportive line manager who can create the environment for their team to thrive and deliver. Experience in securing Gift-in-Kind support. What we offer Salary: 40,000 pro rata. Hybrid: 1 day on site, but ideally, you'd be setting up meetings with local businesses throughout the week. 5 days week - 37.5 hours.
Dec 12, 2025
Contractor
Work for a Charity as a Corporate Partnerships Manager/ Business Development Manager. Hybrid (one day on site) - South West England - 40,000 pro rata - FTC until 2027/2028. As the Corporate Partnerships Manager/ Business Development Manager, you will play a pivotal role in securing vital support from across the corporate community. This will be in the form of corporate philanthropy partnerships and strategically identified Gift-in-Kind/Pro Bono support. You will also be managing the Fundraising Officer and Fundraising Assistant. You'll be tasked with distilling complex information into compelling narratives that effectively convey our mission and objectives while aligning with a corporate partner's CSR and ESG strategy. Energy, confidence and excellent communication skills are essential. 2026 is a transition year for us. From January to June, we are still in campaign mode, and from July to December, we are in post-opening, operational mode. The total 2026 income this role is responsible for is in the region of 500k, whilst also supporting Gift In Kind income in the region of 615k. The budgeted breakdown of the income is as follows: Jan-July (Six months Pre-opening): In the region of 870k across Corporate ( 222k), Events ( 20k), Community fundraising ( 12k) and Gift-in-Kind support ( 615k) July - December (Six months Post-opening): In the region 193k across Corporate ( 150k), Events (43k). This position is ideal for someone with proven experience in delivering the above, and especially those with capital campaign experience, but this is not a prerequisite. The main focus is the ability to develop and nurture meaningful relationships from the business community that can translate into tangible impact for the families we support. What we look for Experience of researching and engaging with key decision makers within a corporate environment, including but not limited to C-suite and CSR/ESG leads. Line management experience Proven success in delivering five, six and seven-figure relationships. Experience in account management or partnership management within a charity or the private sector. An independent, outgoing, and confident individual, who is results-oriented, working on their own initiative, whilst also being a compassionate and supportive line manager who can create the environment for their team to thrive and deliver. Experience in securing Gift-in-Kind support. What we offer Salary: 40,000 pro rata. Hybrid: 1 day on site, but ideally, you'd be setting up meetings with local businesses throughout the week. 5 days week - 37.5 hours.
Engineering Assistant Dewsbury Permanent Role Summary: We have a new opportunity available at NG Bailey for an engineering assistant to join our offsite manufacturing team. NG Bailey's o ffsite manufacture facilities offer fast-track delivery of bespoke mechanical and electrical solutions, design to budget, minimising onsite disruption and ensuring delivery to programme is guaranteed. The purpose of the role is to provide a professional and reliable support service to the project teams within our new facility. This role will initially be based in the Bradford region, however will move to a new site in Dewsbury once that facility is available in a few months time. Some of the key deliverables for this role will include: Comply with health and safety processes to ensure that the safety first and foremost message is visible and alive throughout all activities undertaken. Input/support ERP system adding elements of demand as requested by the engineers and project managers. Maintain the projects' health and safety files and inspection plans. Assist management in the deployment of document control, helping with the receipting, checking, printing, copying and distribution of project related documents Where required, maintain drawing/TQ registers and manage the production and issue of transmittal notes Coordinate the creation of new parts for the procurement department Compilation of handover packs for manufacturing and subcontractor document packs Coordinate the production of project documentation, and operation & maintenance manual (O&M) Amend department processes and ensure correctly stored in sharepoint as requested Book hotels, meeting rooms, cover reception, taking overflow telephone calls, and undertake general administration duties such as copying and scanning What we are looking for: Demonstrable experience in providing administrative support within a construction/engineering environment Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Salary sacrifice car scheme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Dec 12, 2025
Full time
Engineering Assistant Dewsbury Permanent Role Summary: We have a new opportunity available at NG Bailey for an engineering assistant to join our offsite manufacturing team. NG Bailey's o ffsite manufacture facilities offer fast-track delivery of bespoke mechanical and electrical solutions, design to budget, minimising onsite disruption and ensuring delivery to programme is guaranteed. The purpose of the role is to provide a professional and reliable support service to the project teams within our new facility. This role will initially be based in the Bradford region, however will move to a new site in Dewsbury once that facility is available in a few months time. Some of the key deliverables for this role will include: Comply with health and safety processes to ensure that the safety first and foremost message is visible and alive throughout all activities undertaken. Input/support ERP system adding elements of demand as requested by the engineers and project managers. Maintain the projects' health and safety files and inspection plans. Assist management in the deployment of document control, helping with the receipting, checking, printing, copying and distribution of project related documents Where required, maintain drawing/TQ registers and manage the production and issue of transmittal notes Coordinate the creation of new parts for the procurement department Compilation of handover packs for manufacturing and subcontractor document packs Coordinate the production of project documentation, and operation & maintenance manual (O&M) Amend department processes and ensure correctly stored in sharepoint as requested Book hotels, meeting rooms, cover reception, taking overflow telephone calls, and undertake general administration duties such as copying and scanning What we are looking for: Demonstrable experience in providing administrative support within a construction/engineering environment Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Salary sacrifice car scheme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Job Title : Customer Service Assistant Location : Edinburgh - EH12 Contract : Temporary Start Date : 2nd February Working Pattern : Mon-Fri 8am-6pm Pay Rate : 13.74 per hour Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team Based in our contact centre, the nature of this role to provide an enhanced service to our customers on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands. Full training will be given through a mix of classroom based sessions, online learning, shadowing and buddy systems. You will be supported every step of the way while you learn about our wide range of lending products and brands. Want learn more? Watch now: Key Responsibilities: Acting as first point of contact via phone to a large customer base. Using your judgment to make complex decisions. Building strong relationships with brokers. Deliver a positive customer experience in colleague and customer interactions by phone, email or letter. Accurately calculate affordable lending checks Support affordability requests. Benefits: Location close to public transport links First-class support and training for all colleagues Opportunity for growth within the company Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance of 32 days per year Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About our client: Lloyds Banking Group is focused on ensuring inclusivity and building an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Able to adapt to new challenges Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements. Ability to work at pace and can successfully deliver against targets. Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements. At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Dec 12, 2025
Seasonal
Job Title : Customer Service Assistant Location : Edinburgh - EH12 Contract : Temporary Start Date : 2nd February Working Pattern : Mon-Fri 8am-6pm Pay Rate : 13.74 per hour Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team Based in our contact centre, the nature of this role to provide an enhanced service to our customers on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands. Full training will be given through a mix of classroom based sessions, online learning, shadowing and buddy systems. You will be supported every step of the way while you learn about our wide range of lending products and brands. Want learn more? Watch now: Key Responsibilities: Acting as first point of contact via phone to a large customer base. Using your judgment to make complex decisions. Building strong relationships with brokers. Deliver a positive customer experience in colleague and customer interactions by phone, email or letter. Accurately calculate affordable lending checks Support affordability requests. Benefits: Location close to public transport links First-class support and training for all colleagues Opportunity for growth within the company Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance of 32 days per year Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About our client: Lloyds Banking Group is focused on ensuring inclusivity and building an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Able to adapt to new challenges Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements. Ability to work at pace and can successfully deliver against targets. Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements. At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Ready to find the right role for you? Salary : Up to 50,000 Hours: 40 hours per week, Monday to Friday Location: Remote, with travel to site for meetings This is a 12 month fixed term contract with a chance of a permanent position. When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. The Assistant Commercial Modeller will support the Senior Commercial Manager in the Veolia IFM Business Unit. Key responsibilities include: commercial control of contracts, bids and processes; identifying contractual risks and liabilities; providing operational teams with risk analysis and solutions; supporting bid development and pricing; and preparing client data using SFG20 coding for accurate cost estimating. What we can offer you: 25 days of annual leave plus bank holidays Refer an Engineer to us once you've joined and earn 1000 Access to our people's pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Support the Senior Commercial Manager on Facilities Management contracts for new bids and existing operational clients, while actively contributing to Commercial Facilities Management team goals in Quality, Safety and Compliance. Drive sustainable accuracy culture and implement processes to improve commercial precision, optimise supply chain value and quality. Liaise with and support Business Development, procurement, technical and operational teams as needed. Manage training, development and coaching of Facilities Operations staff, and participate in Quality assessments of internal operations and third-party subcontractors. Ensure effective Management Review systems are in place, maintain required estimating expertise to meet business needs, and work effectively across sector boundaries. What we're looking for: Experience working within Facilities Management. A good working knowledge of SFG20, labour loading,development of PPM's and optimised delivery. Good understanding of excel. Problem-solving and fault diagnosis. Strong planning and organising ability (of own workload and that of others). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Dec 12, 2025
Contractor
Ready to find the right role for you? Salary : Up to 50,000 Hours: 40 hours per week, Monday to Friday Location: Remote, with travel to site for meetings This is a 12 month fixed term contract with a chance of a permanent position. When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. The Assistant Commercial Modeller will support the Senior Commercial Manager in the Veolia IFM Business Unit. Key responsibilities include: commercial control of contracts, bids and processes; identifying contractual risks and liabilities; providing operational teams with risk analysis and solutions; supporting bid development and pricing; and preparing client data using SFG20 coding for accurate cost estimating. What we can offer you: 25 days of annual leave plus bank holidays Refer an Engineer to us once you've joined and earn 1000 Access to our people's pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Support the Senior Commercial Manager on Facilities Management contracts for new bids and existing operational clients, while actively contributing to Commercial Facilities Management team goals in Quality, Safety and Compliance. Drive sustainable accuracy culture and implement processes to improve commercial precision, optimise supply chain value and quality. Liaise with and support Business Development, procurement, technical and operational teams as needed. Manage training, development and coaching of Facilities Operations staff, and participate in Quality assessments of internal operations and third-party subcontractors. Ensure effective Management Review systems are in place, maintain required estimating expertise to meet business needs, and work effectively across sector boundaries. What we're looking for: Experience working within Facilities Management. A good working knowledge of SFG20, labour loading,development of PPM's and optimised delivery. Good understanding of excel. Problem-solving and fault diagnosis. Strong planning and organising ability (of own workload and that of others). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
THIS IS A UK BASED POSITION, TO BE CONSIDERED FOR THIS ROLE ,IT IS ESSENTIAL THAT: You have UK work experience with at least 6 months experience working as a support worker or in a similar position. Your CV clearly shows your relevant experience and qualifications. Experience with Brain Injury Support is advantageous A full clean UK driver licence and access to a car that your able to use for work purposes. NSS PLUS LTD-NeuroSupport services are currently recruiting Support Workers and Healthcare Assistants with a background of Brain Injury and Mental health experience to support services users with an acquired Brain Injury. Our service aims to support rehabilitation and in enabling people to optimise independence and quality of life. We are looking for psychology graduates,support Workers and Healthcare Assistants or suitable candidates who would be willing to support people both within their home environment and also willing to provide support in helping our clients access the community. We are looking for candidates that are confident with working independently and providing empirical feedback where necessary. Job Title: Slovak-speaking Rehabilitation Support Worker Location: Bolton, BL1 Hourly Rate: £12.50-£14 per hour depending on experience. Driver Essential? Yes Start Date: ASAP Days & Hours: Approximately 3 hours per week. Ideally, 1.5 hours per day, over 2 days About you-Essential Experience: The ability to speak Slovak is essential. Experience of brain injury is desirable. Good communication skills are essential. About our client: Our client is a 26-year-old male, who has an acquired brain injury. He is seeking a Rehabilitation Support Worker, that is fluent is Slovak, to support him for 3 hours per week with, but not limited to, the following activities: - Assist the client in completing his exercises prescribed by his clinicians - Accompany him on short walks - Accompany him to medical appointments, and assist with translation - Support with general tasks such as reading and interpreting any mail - To regularly communicate with the Rehabilitation Case Manager to provide updates Successful Candidates will: Have access to full online yearly Training Will be subject to Full Enhanced DBS Competitive Hourly Rate Gain Experience working with an MDT Liability Insurance Food/Drink shift Allowance Partial Mileage and Travel time covered Flexible working to meet your own requirements Successful candidate attributes: Abilities, Skills & Behaviours A genuine desire to make a positive difference to the lives of others with the ability to promote well-being through positive attitude and work practices The ability to work on your own initiative and be a well-integrated team member. Willingness to participate in continuing professional development Flexible and positive approach to work patterns/schedules and business needs Excellent punctuality, reliability and a strong desire to accomplish goals and objectives Caring, friendly and empathetic approach to clients with the ability to build professional relationships Ability to remain calm and collective in a difficult and pressurised situation Good verbal and written communication skills Able to demonstrate good organisational and time management skills Have basic computer skills (Word, Outlook & Excel) Have at least six months experience of working in a support worker role or similar, in the past three years. Must have a Full UK Driving License and access to your own car Have Experience in the field of Psychology is advantageous Willing to become self-employed We offer flexible work patterns - full time, part time, ad-hoc and a variety of shifts with our clients to suit any life style!
Dec 09, 2025
Contractor
THIS IS A UK BASED POSITION, TO BE CONSIDERED FOR THIS ROLE ,IT IS ESSENTIAL THAT: You have UK work experience with at least 6 months experience working as a support worker or in a similar position. Your CV clearly shows your relevant experience and qualifications. Experience with Brain Injury Support is advantageous A full clean UK driver licence and access to a car that your able to use for work purposes. NSS PLUS LTD-NeuroSupport services are currently recruiting Support Workers and Healthcare Assistants with a background of Brain Injury and Mental health experience to support services users with an acquired Brain Injury. Our service aims to support rehabilitation and in enabling people to optimise independence and quality of life. We are looking for psychology graduates,support Workers and Healthcare Assistants or suitable candidates who would be willing to support people both within their home environment and also willing to provide support in helping our clients access the community. We are looking for candidates that are confident with working independently and providing empirical feedback where necessary. Job Title: Slovak-speaking Rehabilitation Support Worker Location: Bolton, BL1 Hourly Rate: £12.50-£14 per hour depending on experience. Driver Essential? Yes Start Date: ASAP Days & Hours: Approximately 3 hours per week. Ideally, 1.5 hours per day, over 2 days About you-Essential Experience: The ability to speak Slovak is essential. Experience of brain injury is desirable. Good communication skills are essential. About our client: Our client is a 26-year-old male, who has an acquired brain injury. He is seeking a Rehabilitation Support Worker, that is fluent is Slovak, to support him for 3 hours per week with, but not limited to, the following activities: - Assist the client in completing his exercises prescribed by his clinicians - Accompany him on short walks - Accompany him to medical appointments, and assist with translation - Support with general tasks such as reading and interpreting any mail - To regularly communicate with the Rehabilitation Case Manager to provide updates Successful Candidates will: Have access to full online yearly Training Will be subject to Full Enhanced DBS Competitive Hourly Rate Gain Experience working with an MDT Liability Insurance Food/Drink shift Allowance Partial Mileage and Travel time covered Flexible working to meet your own requirements Successful candidate attributes: Abilities, Skills & Behaviours A genuine desire to make a positive difference to the lives of others with the ability to promote well-being through positive attitude and work practices The ability to work on your own initiative and be a well-integrated team member. Willingness to participate in continuing professional development Flexible and positive approach to work patterns/schedules and business needs Excellent punctuality, reliability and a strong desire to accomplish goals and objectives Caring, friendly and empathetic approach to clients with the ability to build professional relationships Ability to remain calm and collective in a difficult and pressurised situation Good verbal and written communication skills Able to demonstrate good organisational and time management skills Have basic computer skills (Word, Outlook & Excel) Have at least six months experience of working in a support worker role or similar, in the past three years. Must have a Full UK Driving License and access to your own car Have Experience in the field of Psychology is advantageous Willing to become self-employed We offer flexible work patterns - full time, part time, ad-hoc and a variety of shifts with our clients to suit any life style!
Assistant Site Manager Burnley Social Housing Refurbishment Immediate start Long term freelance role 12 months+ The Company The Company is a Maintenance and Construction values-led construction company based in the North-West. They provide a complete service to help clients achieve their targets through employment, construction and regeneration. They are looking for a Site Manager to complete a range of schemes including Windows, Doors, Roofing, Kitchen & Bathroom refurbishment schemes in the Burnley area. The Role As an Assistant Site Manager you will assist to ensuring your designated projects are completed within KPI s, on programme, in accordance with budgets and forecast and to an excellent standard. You will assist the Site Manager with their duties, ensuring that company standards and procedures are adhered to at all times. You will have control of direct labour, subcontractors and labour, for your workstream and must ensure they comply with H&S standards. You will update the Site Manager on site progress and maintain excellent communication with the client and other stakeholders. What you need to succeed? General knowledge of Health & Safety in the workplace and safe working practices. Experience of working within social housing refurbishment. Full UK driving license SSSTS First Aid CSCS The Important Details If you are interested in this position within Social Housing please forward you C.V.to (email address removed) to apply highlighting suitable experience or call Emma Twigg to discuss the role further on (phone number removed). By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)
Dec 08, 2025
Seasonal
Assistant Site Manager Burnley Social Housing Refurbishment Immediate start Long term freelance role 12 months+ The Company The Company is a Maintenance and Construction values-led construction company based in the North-West. They provide a complete service to help clients achieve their targets through employment, construction and regeneration. They are looking for a Site Manager to complete a range of schemes including Windows, Doors, Roofing, Kitchen & Bathroom refurbishment schemes in the Burnley area. The Role As an Assistant Site Manager you will assist to ensuring your designated projects are completed within KPI s, on programme, in accordance with budgets and forecast and to an excellent standard. You will assist the Site Manager with their duties, ensuring that company standards and procedures are adhered to at all times. You will have control of direct labour, subcontractors and labour, for your workstream and must ensure they comply with H&S standards. You will update the Site Manager on site progress and maintain excellent communication with the client and other stakeholders. What you need to succeed? General knowledge of Health & Safety in the workplace and safe working practices. Experience of working within social housing refurbishment. Full UK driving license SSSTS First Aid CSCS The Important Details If you are interested in this position within Social Housing please forward you C.V.to (email address removed) to apply highlighting suitable experience or call Emma Twigg to discuss the role further on (phone number removed). By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)
Support Worker Days Pembroke Dock SA72 4RX Permanent Position 40 Hours on Days - Full Time Role £12.60/hr - £12.75/hr Driver Essential (Full UK Driving Licence) All you really need to fit in here is a desire to make a difference. WE ARE SORRY, BUT SPONSORSHIP OR CHANGE OF SPONSOR IS NOT AVAILABLE. AND THIS ROLE IS NOT SUITABLE FOR CANDIDATES LOOKING FOR 20HRS A WEEK. If you have a passion to help people live their best life and you want a lifelong career that offers ongoing learning and progression, we want to hear from you. Many of our managers and senior management team started as support workers and are now service managers, area managers and directors. Others move into therapeutic roles and work towards professional qualifications. Working for a leading provider of specialist services for adults with complex needs, often associated with autism. We support adults in our community homes. Our priority is to improve and maintain the quality of life for the children and adults in our care. We take a person-centred approach to everything we do, empowering people in our care to learn and develop skills and abilities specific to their own development needs. DAYS ROLE - 40 hrs a week Pembroke Dock SA72 4RX You must have a FULL UK Driving Licence - due to using clients vehicles. Shifts are working between 08.00am-20.30pm (Includes alternative weekends). DETAILS INCLUDE Overtime available across a number of services. Fixed Shift pattern, so you can always be able to plan your work/life balance. Permanent Contract, guaranteed hours. Working in a modern facility for an excellent company. You will be tasked with assisting with the resident s care plan, delivering the highest standards of personalised care to residents. Ensure that at all times residents are treated with respect and dignity, and that individual s rights to privacy, dignity, independence and choice are met. PERSON SPECIFICATION 6 Months minimum experience of working in a social care environment (Ideal). Have a caring nature and possess a willingness to develop new skills. Full UK Driving Licence (for days) BENEFITS Join us for a clear career progression and valuable qualifications - 97% of our managers progressed internally. Health plan - after probation. 'Refer a friend' scheme - earn up to £1000 per any successful permanent referral. Eligibility for a 'Blue Light Card' for additional discounts at a range of retailers.
Dec 06, 2025
Full time
Support Worker Days Pembroke Dock SA72 4RX Permanent Position 40 Hours on Days - Full Time Role £12.60/hr - £12.75/hr Driver Essential (Full UK Driving Licence) All you really need to fit in here is a desire to make a difference. WE ARE SORRY, BUT SPONSORSHIP OR CHANGE OF SPONSOR IS NOT AVAILABLE. AND THIS ROLE IS NOT SUITABLE FOR CANDIDATES LOOKING FOR 20HRS A WEEK. If you have a passion to help people live their best life and you want a lifelong career that offers ongoing learning and progression, we want to hear from you. Many of our managers and senior management team started as support workers and are now service managers, area managers and directors. Others move into therapeutic roles and work towards professional qualifications. Working for a leading provider of specialist services for adults with complex needs, often associated with autism. We support adults in our community homes. Our priority is to improve and maintain the quality of life for the children and adults in our care. We take a person-centred approach to everything we do, empowering people in our care to learn and develop skills and abilities specific to their own development needs. DAYS ROLE - 40 hrs a week Pembroke Dock SA72 4RX You must have a FULL UK Driving Licence - due to using clients vehicles. Shifts are working between 08.00am-20.30pm (Includes alternative weekends). DETAILS INCLUDE Overtime available across a number of services. Fixed Shift pattern, so you can always be able to plan your work/life balance. Permanent Contract, guaranteed hours. Working in a modern facility for an excellent company. You will be tasked with assisting with the resident s care plan, delivering the highest standards of personalised care to residents. Ensure that at all times residents are treated with respect and dignity, and that individual s rights to privacy, dignity, independence and choice are met. PERSON SPECIFICATION 6 Months minimum experience of working in a social care environment (Ideal). Have a caring nature and possess a willingness to develop new skills. Full UK Driving Licence (for days) BENEFITS Join us for a clear career progression and valuable qualifications - 97% of our managers progressed internally. Health plan - after probation. 'Refer a friend' scheme - earn up to £1000 per any successful permanent referral. Eligibility for a 'Blue Light Card' for additional discounts at a range of retailers.
Job Advert: Assistant Manager - Financial Crime Operations Location: Harrow Salary: 40,000 per annum Contract: Full-Time, 11-12 Month Fixed Term Contract Department: Financial Crime Operations Reports to: Manager - Financial Crime Operations About the Role We are seeking an experienced Assistant Manager - Financial Crime Operations to join our Financial Crime Operations team on an 11-12 month fixed-term contract. This is a crucial role for a professional with a strong Anti-Financial Crime (AFC) background and expertise across Sanctions Compliance, AML, CDD, Name Screening, Transaction Monitoring, and APP Fraud Prevention . You will support the effective running of the Financial Crime Operations department, ensuring the timely execution of all AFC processes and safeguarding the organisation against financial crime risk. This includes overseeing payment screening, fraud prevention activities, transaction monitoring, and CDD reviews while ensuring full compliance with UK regulations. Key Responsibilities Leadership & Oversight Manage the Financial Crime Operations team, ensuring timely handling of alerts and fraud tickets. Provide guidance, mentoring, and ongoing support to associates. Act as deputy to the Manager - Financial Crime Operations when required. Sanctions, Name & Live Payment Screening Oversee all sanctions and name screening across onboarding, periodic reviews, and payments. Manage real-time live payment screening processes and escalate potential sanctions or suspicious activity. Review sanction and high-risk payment alerts, ensuring full documentation. Maintain and update the Screening Process Manual in line with regulatory standards. Transaction Monitoring & APP Fraud Prevention Oversee transaction monitoring alerts, ensuring timely investigation and escalation. Review scenarios, thresholds, and suggest enhancements to improve detection. Support fraud monitoring controls and APP fraud prevention initiatives. Collaborate with Fraud Operations and Customer Services to resolve suspected fraudulent cases. Customer Due Diligence (CDD) & KYC Monitoring Support the review of onboarding and CDD files for high-risk customers. Participate in ongoing monitoring, ensuring AML/CTF compliance. Provide feedback to onboarding and compliance teams. Systems Management & MI Reporting Review screening and monitoring systems, recommending enhancements. Liaise with IT and system vendors on upgrades and model changes. Maintain MI dashboards tracking alerts, productivity, and escalations. Governance, Reporting & Continuous Improvement Prepare reports for Manager - FCO, MLRO, Committees, and Board meetings. Draft internal updates on emerging risks and regulatory changes. Participate in audits, regulatory reviews, and cross-functional projects. Support initiatives to strengthen the organisation's AFC framework. Competencies & Experience Required Strong understanding of UK Sanctions, AML, CTF, APP Fraud and related FCA/PRA/OFSI/NCA/ICO regulatory requirements. Experience with financial crime systems including sanctions screening and transaction monitoring tools. Practical knowledge of retail banking products. Strong analytical skills with experience identifying suspicious activity and red flags. Excellent written and verbal communication skills, with experience preparing reports for senior management. Knowledge of risk-based approaches to AFC processes. Key Internal & External Stakeholders Internal: Branches, Payments, Operations, KYC Review Units, Account Opening, Credit, Legal, Compliance, Risk, IT (UK & India). External: Regulators, auditors, consultants, system vendors, correspondent banks, and law enforcement agencies. Person Specification Strong leadership ability with excellent analytical and problem-solving skills. Effective communicator, able to present findings confidently to senior leadership and Committees. Strong interpersonal skills, particularly when conducting interviews and internal investigations. Proficient in MS Office and familiar with analytical tools used in AFC. A collaborative team player with the flexibility to manage competing priorities.
Dec 06, 2025
Contractor
Job Advert: Assistant Manager - Financial Crime Operations Location: Harrow Salary: 40,000 per annum Contract: Full-Time, 11-12 Month Fixed Term Contract Department: Financial Crime Operations Reports to: Manager - Financial Crime Operations About the Role We are seeking an experienced Assistant Manager - Financial Crime Operations to join our Financial Crime Operations team on an 11-12 month fixed-term contract. This is a crucial role for a professional with a strong Anti-Financial Crime (AFC) background and expertise across Sanctions Compliance, AML, CDD, Name Screening, Transaction Monitoring, and APP Fraud Prevention . You will support the effective running of the Financial Crime Operations department, ensuring the timely execution of all AFC processes and safeguarding the organisation against financial crime risk. This includes overseeing payment screening, fraud prevention activities, transaction monitoring, and CDD reviews while ensuring full compliance with UK regulations. Key Responsibilities Leadership & Oversight Manage the Financial Crime Operations team, ensuring timely handling of alerts and fraud tickets. Provide guidance, mentoring, and ongoing support to associates. Act as deputy to the Manager - Financial Crime Operations when required. Sanctions, Name & Live Payment Screening Oversee all sanctions and name screening across onboarding, periodic reviews, and payments. Manage real-time live payment screening processes and escalate potential sanctions or suspicious activity. Review sanction and high-risk payment alerts, ensuring full documentation. Maintain and update the Screening Process Manual in line with regulatory standards. Transaction Monitoring & APP Fraud Prevention Oversee transaction monitoring alerts, ensuring timely investigation and escalation. Review scenarios, thresholds, and suggest enhancements to improve detection. Support fraud monitoring controls and APP fraud prevention initiatives. Collaborate with Fraud Operations and Customer Services to resolve suspected fraudulent cases. Customer Due Diligence (CDD) & KYC Monitoring Support the review of onboarding and CDD files for high-risk customers. Participate in ongoing monitoring, ensuring AML/CTF compliance. Provide feedback to onboarding and compliance teams. Systems Management & MI Reporting Review screening and monitoring systems, recommending enhancements. Liaise with IT and system vendors on upgrades and model changes. Maintain MI dashboards tracking alerts, productivity, and escalations. Governance, Reporting & Continuous Improvement Prepare reports for Manager - FCO, MLRO, Committees, and Board meetings. Draft internal updates on emerging risks and regulatory changes. Participate in audits, regulatory reviews, and cross-functional projects. Support initiatives to strengthen the organisation's AFC framework. Competencies & Experience Required Strong understanding of UK Sanctions, AML, CTF, APP Fraud and related FCA/PRA/OFSI/NCA/ICO regulatory requirements. Experience with financial crime systems including sanctions screening and transaction monitoring tools. Practical knowledge of retail banking products. Strong analytical skills with experience identifying suspicious activity and red flags. Excellent written and verbal communication skills, with experience preparing reports for senior management. Knowledge of risk-based approaches to AFC processes. Key Internal & External Stakeholders Internal: Branches, Payments, Operations, KYC Review Units, Account Opening, Credit, Legal, Compliance, Risk, IT (UK & India). External: Regulators, auditors, consultants, system vendors, correspondent banks, and law enforcement agencies. Person Specification Strong leadership ability with excellent analytical and problem-solving skills. Effective communicator, able to present findings confidently to senior leadership and Committees. Strong interpersonal skills, particularly when conducting interviews and internal investigations. Proficient in MS Office and familiar with analytical tools used in AFC. A collaborative team player with the flexibility to manage competing priorities.
Care Assistant Twilight Care and Support - Bothwell Castle Care Home Contract: Part Time Salary: £12.70 Per Hour Shift Type: Twilight Contracted hours: Part Time Located in the picturesque and historic area of South Lanarkshire, Bothwell Castle Care Home is a private, luxurious care facility offering Residential, Dementia, Nursing and Respite care for up to 75 residents. We are now recruiting a dedicated and compassionate Care Assistant to join our friendly team on our Twilight Shift, supporting residents during the evening hours and helping to ensure their comfort and well-being as they settle for the night. As a Twilight Care Assistant, you will play an important role in providing person-centred care and companionship to our residents. You will assist with evening routines, offer reassurance and comfort, and help create a calm, safe, and welcoming atmosphere throughout the home. What We Offer £12.70 per hour Part Time Twilight shift: 17:00 - 00:00 Paid PVG Pension scheme Free onsite parking Uniform provided 5.6 weeks annual leave (based on a full-time contract) What You Will Do As part of the evening care team, you will assist residents with their nightly routines, ensuring their comfort, safety and dignity at all times. You will help with meals, personal care, and mobility needs, and provide emotional support and companionship. You will observe and report any changes in residents' health or behaviour to the Nurse or Clinical Deputy Manager, helping to maintain the highest standards of care and communication. Above all, you will bring warmth, patience and kindness to every interaction, helping residents feel relaxed and supported at the end of each day. What We're Looking For SVQ Level 2 in Health and Social Care is preferred Ideally six months of experience as a Care Assistant, though we welcome those with transferable skills and a passion for care A kind, compassionate nature and commitment to person-centred support A team player who brings integrity, respect and empathy to everything you do Flexibility and reliability to work evening (twilight) hours About Us Bothwell Castle Care Home is part of Care Concern Group, a family-owned, market-leading care provider with over 100 homes across the United Kingdom. We are committed to delivering outstanding care in supportive and nurturing environments where our teams can grow and flourish. Our five core values - Trust, Respect, Passion, Kindness and Inclusivity - define everything we do. If you share these values and want to bring your skills to a role where you are truly appreciated, we would love to hear from you.
Oct 08, 2025
Full time
Care Assistant Twilight Care and Support - Bothwell Castle Care Home Contract: Part Time Salary: £12.70 Per Hour Shift Type: Twilight Contracted hours: Part Time Located in the picturesque and historic area of South Lanarkshire, Bothwell Castle Care Home is a private, luxurious care facility offering Residential, Dementia, Nursing and Respite care for up to 75 residents. We are now recruiting a dedicated and compassionate Care Assistant to join our friendly team on our Twilight Shift, supporting residents during the evening hours and helping to ensure their comfort and well-being as they settle for the night. As a Twilight Care Assistant, you will play an important role in providing person-centred care and companionship to our residents. You will assist with evening routines, offer reassurance and comfort, and help create a calm, safe, and welcoming atmosphere throughout the home. What We Offer £12.70 per hour Part Time Twilight shift: 17:00 - 00:00 Paid PVG Pension scheme Free onsite parking Uniform provided 5.6 weeks annual leave (based on a full-time contract) What You Will Do As part of the evening care team, you will assist residents with their nightly routines, ensuring their comfort, safety and dignity at all times. You will help with meals, personal care, and mobility needs, and provide emotional support and companionship. You will observe and report any changes in residents' health or behaviour to the Nurse or Clinical Deputy Manager, helping to maintain the highest standards of care and communication. Above all, you will bring warmth, patience and kindness to every interaction, helping residents feel relaxed and supported at the end of each day. What We're Looking For SVQ Level 2 in Health and Social Care is preferred Ideally six months of experience as a Care Assistant, though we welcome those with transferable skills and a passion for care A kind, compassionate nature and commitment to person-centred support A team player who brings integrity, respect and empathy to everything you do Flexibility and reliability to work evening (twilight) hours About Us Bothwell Castle Care Home is part of Care Concern Group, a family-owned, market-leading care provider with over 100 homes across the United Kingdom. We are committed to delivering outstanding care in supportive and nurturing environments where our teams can grow and flourish. Our five core values - Trust, Respect, Passion, Kindness and Inclusivity - define everything we do. If you share these values and want to bring your skills to a role where you are truly appreciated, we would love to hear from you.
Occupational Health Technician Full time, permanent Open to those based in Blackburn £25,000-£27,000 per annum Are you based in any of the above areas and looking for an opportunity to work as an Occupational Health Technician? We are seeking an Occupational Health Technician to join our clients' expanding peripatetic team. This role is great for experienced OHTs or those looking into OH who have a Sport Science degree or a background as an Emergency Medical Technician, transferrable health related field, Combat Medical or Ambulance Assistant. The successful applicant will be required to travel throughout the UK in a mobile screening van, to client sites in order to deliver health surveillance services. This is a full-time role where the successful applicant will work 37.5 hours per week, usually between the hours of 8.30am and 4:30pm. You must be happy to frequently stay away from home during the week (Monday-Thursday) Do you want to make a difference and be part of a team who is supporting the health of people at work? You will be Undertaking; - Health surveillance screening. Audiometry Lung function testing. Drug and alcohol testing. General baseline measurements such as height, weight, blood pressure, urinalysis. To undertake and support additional tasks as requested, such as health promotion activities. Provide support to the whole occupational health team in helping the department to run smoothly and effectively, undertaking non-clinical tasks as requested. Who we re looking for Sport Science graduate or background as an Emergency Medical Technician, transferrable health related field, Combat Medical or Ambulance Assistant (£25k starting salary for applicants without OHT experience) Must be willing to interview face to face Able to complete overnight stays and extensive travel throughout the UK (overnight stays are frequently be Monday Thursday depending on client requirements) Hold a full manual UK driving licence (must have held this license for a minimum of 12 months) and be able to provide proof of this Experience and/or willingness to drive a van up to 3.5 tonnes Competent IT user (MS office suite and/or electronic medical records systems) Ability to work autonomously Great communication skills Fantastic benefits and employee career development! To apply please email your CV to (url removed) or call Kevin on (phone number removed) Occupational Health Technician Greys is a leading Specialist Occupational Health Recruitment Company who work with many leading organisations within the UK. If you are an Occupational Health Technician, Occupational Health Nurse, Occupational Health Advisor, Occupational Health Manager or Occupational Health Physician looking for Permanent, Contract, Ad-Hoc or Sessional work please contact us.
Oct 07, 2025
Full time
Occupational Health Technician Full time, permanent Open to those based in Blackburn £25,000-£27,000 per annum Are you based in any of the above areas and looking for an opportunity to work as an Occupational Health Technician? We are seeking an Occupational Health Technician to join our clients' expanding peripatetic team. This role is great for experienced OHTs or those looking into OH who have a Sport Science degree or a background as an Emergency Medical Technician, transferrable health related field, Combat Medical or Ambulance Assistant. The successful applicant will be required to travel throughout the UK in a mobile screening van, to client sites in order to deliver health surveillance services. This is a full-time role where the successful applicant will work 37.5 hours per week, usually between the hours of 8.30am and 4:30pm. You must be happy to frequently stay away from home during the week (Monday-Thursday) Do you want to make a difference and be part of a team who is supporting the health of people at work? You will be Undertaking; - Health surveillance screening. Audiometry Lung function testing. Drug and alcohol testing. General baseline measurements such as height, weight, blood pressure, urinalysis. To undertake and support additional tasks as requested, such as health promotion activities. Provide support to the whole occupational health team in helping the department to run smoothly and effectively, undertaking non-clinical tasks as requested. Who we re looking for Sport Science graduate or background as an Emergency Medical Technician, transferrable health related field, Combat Medical or Ambulance Assistant (£25k starting salary for applicants without OHT experience) Must be willing to interview face to face Able to complete overnight stays and extensive travel throughout the UK (overnight stays are frequently be Monday Thursday depending on client requirements) Hold a full manual UK driving licence (must have held this license for a minimum of 12 months) and be able to provide proof of this Experience and/or willingness to drive a van up to 3.5 tonnes Competent IT user (MS office suite and/or electronic medical records systems) Ability to work autonomously Great communication skills Fantastic benefits and employee career development! To apply please email your CV to (url removed) or call Kevin on (phone number removed) Occupational Health Technician Greys is a leading Specialist Occupational Health Recruitment Company who work with many leading organisations within the UK. If you are an Occupational Health Technician, Occupational Health Nurse, Occupational Health Advisor, Occupational Health Manager or Occupational Health Physician looking for Permanent, Contract, Ad-Hoc or Sessional work please contact us.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Care Concern Group
Letchworth Garden City, Hertfordshire
Care Assistant Care and Support - White House Care Home Contract: Full Time Salary: £12.21 Per Hour Shift Type: Days & Nights Available Contracted hours: 33-44 A purpose-built, luxury care home positioned within the quiet residential area of Letchworth Garden City. We provide Residential, Nursing, Respite and Dementia care for 50-residents. At our home, you'll be a key person responsible in helping us achieve an excellent standard of care to our residents You'll be an integral part of our care team to promote the values and ethos of our home. As a Care Assistant, you'll play a vital role in our close-knit care team, ensuring our residents receive exceptional care and support. You'll help them with their daily routines, promote independence, and ensure their overall health and happiness are prioritized every day. What we offer: £12.21 per hour 33-44 hrs per week Days & Night shifts available Pension Onsite Parking Paid DBS Uniform Provided 5.6 Weeks Annual Leave (Based on a full-time contract) What You'll Do: Empower Independence: Assist residents with their daily routines, from getting dressed to staying active, while encouraging them to make positive choices and remain as independent as possible. Personalized Care: Follow and support each resident's personalized care plan, providing hands-on help and thoughtful attention to their individual needs. Health and Wellbeing: Keep a close eye on residents' health, communicating any concerns to the Nurse or Clinical Deputy Manager, and helping with calls to relatives or healthcare professionals. Champion Dignity: Uphold the dignity and respect of each resident, ensuring they feel valued and cared for in every interaction. Social Support: Encourage social interactions among residents and with staff, creating a warm and welcoming environment. Safety and Comfort: Work with housekeepers to maintain clean, safe, and comfortable living spaces, and respond quickly to emergencies or call bells. Nutritional Support: Assist residents who need extra help with eating and drinking, ensuring their nutritional needs are met. Spread Smiles: Above all, bring joy to our residents' lives and make them smile every day. About You Qualifications: NVQ Level 2 in Health & Social Care is preferred. Experience: Ideally, you have at least 6 months of experience as a Care Assistant, but we welcome those with a passion for care and transferable skills. Passion: You're genuinely interested in caring for the elderly and committed to delivering excellent service. Values: You bring integrity, respect, and a strong sense of teamwork to everything you do. About us: You'll be joining a values-led care home that's part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We're expanding rapidly and are committed to delivering high-quality care and support to our residents. If you're ready to take on a rewarding role in a growing and supportive environment, we'd love to hear from you.We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust Respect Passion Kindness Inclusivity These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference. If you're ready to bring your dedication and passion for care to a role where you can truly make a difference, we'd love to hear from you! Submit your CV to our recruitment team and take the next step in your rewarding career as a Care Assistant.
Sep 27, 2025
Full time
Care Assistant Care and Support - White House Care Home Contract: Full Time Salary: £12.21 Per Hour Shift Type: Days & Nights Available Contracted hours: 33-44 A purpose-built, luxury care home positioned within the quiet residential area of Letchworth Garden City. We provide Residential, Nursing, Respite and Dementia care for 50-residents. At our home, you'll be a key person responsible in helping us achieve an excellent standard of care to our residents You'll be an integral part of our care team to promote the values and ethos of our home. As a Care Assistant, you'll play a vital role in our close-knit care team, ensuring our residents receive exceptional care and support. You'll help them with their daily routines, promote independence, and ensure their overall health and happiness are prioritized every day. What we offer: £12.21 per hour 33-44 hrs per week Days & Night shifts available Pension Onsite Parking Paid DBS Uniform Provided 5.6 Weeks Annual Leave (Based on a full-time contract) What You'll Do: Empower Independence: Assist residents with their daily routines, from getting dressed to staying active, while encouraging them to make positive choices and remain as independent as possible. Personalized Care: Follow and support each resident's personalized care plan, providing hands-on help and thoughtful attention to their individual needs. Health and Wellbeing: Keep a close eye on residents' health, communicating any concerns to the Nurse or Clinical Deputy Manager, and helping with calls to relatives or healthcare professionals. Champion Dignity: Uphold the dignity and respect of each resident, ensuring they feel valued and cared for in every interaction. Social Support: Encourage social interactions among residents and with staff, creating a warm and welcoming environment. Safety and Comfort: Work with housekeepers to maintain clean, safe, and comfortable living spaces, and respond quickly to emergencies or call bells. Nutritional Support: Assist residents who need extra help with eating and drinking, ensuring their nutritional needs are met. Spread Smiles: Above all, bring joy to our residents' lives and make them smile every day. About You Qualifications: NVQ Level 2 in Health & Social Care is preferred. Experience: Ideally, you have at least 6 months of experience as a Care Assistant, but we welcome those with a passion for care and transferable skills. Passion: You're genuinely interested in caring for the elderly and committed to delivering excellent service. Values: You bring integrity, respect, and a strong sense of teamwork to everything you do. About us: You'll be joining a values-led care home that's part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We're expanding rapidly and are committed to delivering high-quality care and support to our residents. If you're ready to take on a rewarding role in a growing and supportive environment, we'd love to hear from you.We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust Respect Passion Kindness Inclusivity These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference. If you're ready to bring your dedication and passion for care to a role where you can truly make a difference, we'd love to hear from you! Submit your CV to our recruitment team and take the next step in your rewarding career as a Care Assistant.
