Pensions Team Leader

Assistant Team Manager - Pensions Administration
Croydon

Do you have proven experience as a deputy team leader or senior pensions administrator?
Do you have experience in delivering services for Defined Benefit schemes?

The role as a Team Manager is supporting a team of Administrators for members with a Defined Benefit pension scheme

The Role as a Pensions Assistant Team Leader
As part of our people-first business, we're looking for a compassionate, proactive, and technically skilled Assistant Team Manager to join our Pensions Administration team.
Working predominantly with Defined Benefit schemes, you will oversee the administration services provided to a portfolio of pension scheme clients, ensuring service excellence and supporting the ongoing development of your team.
This role is ideally based in our Croydon with a hybrid working arrangement.

Key Responsibilities of this Assistant Team Manager

• Lead and prioritise the allocation of incoming work across the team.
• Maintain responsibility for ensuring all outputs meet high-quality standards and client SLAs.
• Administer member events accurately, on time, and in line with scheme rules, legislation, and company standards.
• Conduct peer reviews and quality checks to ensure compliance and accuracy.
• Support team members by sharing knowledge, offering guidance, and fostering continuous development.
• Champion a culture aligned with company values, always placing members at the centre of what we do.
• Attend and present at internal meetings, as well as external Trustee and client meetings.
• Stay informed on legislative and scheme changes relevant to your client portfolio.
• Manage ad hoc projects, ensuring timelines and quality standards are met.
• Identify opportunities for non-core fee work and communicate these to clients in a timely manner.
• Demonstrate professionalism, positivity, and strong leadership to build constructive relationships across the business.

Key Skills and Experience as a Assistant Team Manager

• Proven experience as a deputy team leader or senior pensions administrator delivering services for Defined Benefit schemes.
• Strong customer service mindset with the ability to understand client needs, build relationships, and manage expectations.
• Confident and credible communicator, able to engage effectively with clients, members, and colleagues.
• High levels of motivation, enthusiasm, and problem-solving ability.
• Excellent organisational skills with a consistent ability to meet deadlines and manage multiple priorities.
• Supportive team player with emerging leadership strengths and the ability to mentor and develop others.
• Experience presenting administration reports and communicating with Trustees/clients.
• Previous experience supervising, mentoring, or managing teams.

What We Offer as a Assistant Team Manager

• A competitive salary and a market-leading bonus scheme with enhanced rewards for exceptional performance.
• Study support for professional qualifications, including salary increases for exam success.
• Ongoing training and development opportunities to help you grow your career.

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