Customer Service Representative

Customer Service Representative European Hospitality

Location: Lympne Office (Kent), with European travel approx. once every other month
Contract: Permanent
Rate: £30,000 £35,000 basic + commission (OTE approx. £6,000)

Our Client is seeking a proactive and customer-focused Customer Service Representative to manage and grow hospitality sales across a dedicated European territory. Based at the Lympne office, you will take full ownership of a defined region Kenya, Cape Verde, Nigeria, Gambia, Malta, Seychelles building strong relationships and ensuring exceptional service delivery. The role includes occasional travel (approximately once every two months) to meet clients, attend events, and support commercial activity.

Key Responsibilities:

• Act as the main point of contact for customers within your territory.
• Handle enquiries, orders, quotes, and client communications promptly and professionally.
• Build and maintain strong relationships to encourage loyalty and repeat business.
• Identify opportunities for upselling, cross-selling, and revenue growth.
• Collaborate with internal teams to ensure smooth delivery and fulfilment.
• Maintain accurate CRM records and document all client interactions.
• Travel periodically to visit key accounts and attend trade events.

Requirements:

• Previous experience in customer service, account management, or hospitality sales.
• Excellent communication and interpersonal skills with a customer-first approach.
• Highly organised and detail-oriented with the ability to manage multiple tasks.
• Proactive attitude and confidence in driving sales growth.
• Willingness to travel internationally on a semi-regular basis.
• Proficiency with CRM systems and Microsoft Office.

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